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To secure a position where I can put into practice the skills I have learned in my work experience positions and develop new skills through training and mentorship.
  • Quick learner
  • Neat, clean and professional appearance
  • Reliable and punctual
  • Strong computer literacy
  • A desire to continually improve and learn


  • Dedicated team player
  • Excellent research skills
  • Good alpha and numeric data entry speed 
  • Works well independently or minimal supervision once trained
Accounting Associate 02/2018 to 04/2018 HUB International Chilliwack , BC
  • Received and submitted payments and applied amounts to customer balances.
  • Data entering vendor invoices and cash receipts
  • Bank reconciliations
Janitorial 07/2017 to 08/2017 Highroad Academy Chilliwack, BC
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines. 
  • Scraped gum off of hard surfaces and carpet.
  • Set up and took down chairs and tables.

Berry Picker 07/2015 to 07/2015 Blueberry/Raspberry Farm Chilliwack, BC
  • Hand picked berries
  • loaded and unload totes and flats
  • Cleaned and maintained harvest containers
Customer Service 01/2015 to 01/2015 Chilliwack/Sardis library Chilliwack, BC
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • cleaning and maintaining our harvest containers
  • cleaning and maintaining our harvest containers

Customer Service 09/2014 to 12/2014 Blessings Bookstore Chilliwack, BC
  • Assessed customer needs and responded to questions.
  • Bagged merchandise by following standard procedures.
  • Maintained gift certificate documentation.  
  • Unboxed new merchandise.

Education and Training
Certificate: Food Safe 2016 University of the Fraser Valley Chilliwack, BC, Canada
Certificate: First Aid 2016 University of the Fraser Valley Chilliwack , BC, Canada
Certificate: WHIMIS 2016 Universiry of the Fraser Valley Chilliwack, BC, Canada
Certificate : World Host 2016 Universiry of the Fraser Valley Chilliwack, BC, Canada
High School Diploma 2015 Highroad Academy Chilliwack, BC, Canada With Honors

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High-performing and multi-faceted administrative professional with over 5 years of extensive experience. Committed and motivated to the improvement of all functional processes companywide. Computer literate with extensive proficiency in a wide variety of applications. Versatile and well-organized administrative professional with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system.
  • Exceptional Interpersonal Skills
  • Superb Managerial/Supervisor Skills
  • Analytical
  • Effective Time Management Skills
  • Excellent Oral and Written Communication Skills
  • Proficient with Microsoft Office Suite
  • Excellent Leadership Skills
  • Conflict Resolution
  • Agile Administrative Methodologies
  • Exceptional Organizational Skills
USPS Letter Carrier 01/2015 to Current
  • Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
  • Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
  • Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
Key Human Services Direct Staff Professional 11/2014 to Current
  • Streamlined the patient care process resulting in a 25% increase in work efficiency and production.
  • Manages a caseload of 3 adult patients with developmental disabilities.
  • Conducts screenings, diagnostic treatment, and rehabilitative supportive services.
  • Achieved 90% of clinical goals and consistently generated improved health outcomes by educating and empowering patients in effective disease management.
Wal-Mart Hamden, CT Department Manager 07/2014 to 01/2015
  • Developed, implemented and monitored programs to maximize customer satisfaction resulting in a 10% increase in sales.
  • Interviewed, hired and trained new quality customer service representatives.
  • Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Maintained a customer satisfaction rating of 97%.
Wal-Mart Hamden, CT Accounting Associate 07/2012 to 07/2014
  • Processed an average of 100 invoices per month for a large-scale organization.
  • Created an efficient method of inputting Accounts Receivable data into accounting software with 100% accuracy. 
  • Reconciled Wal-Mart bank accounts with monthly charges.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
First Niagara New Haven, CT Teller 07/2011 to 07/2012
  • Converted service interactions to sales referrals and exceeded quarterly goals by 10%
  • Prioritized and deployed daily, the most efficient high impact activities to generate referral outcomes.
  • Provided a consistent and exceptional customer experience that helped contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5").
  • Demonstrated exceptional customer service behaviors to create advocacy and earn the right to expand relationships.
Education and Training
Associate of Science: General Studies Gateway Community College Some coursework completed
High School Diploma 2007 Wilbur Cross High School, New Haven, CT

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Career Focus

Goal driven Journalism and Communications graduate savvy in music, pop culture and social media. Offering an open mind along with the strategic skills provided by past positions in the media world.

Bachelor of Arts: Journalism 2018 Baruch College, New York, NY, United States

Minor in Communications

Dean's list

GPA 3.7

  • Spanish-Fluent
  • Arabic-Conversational
  • Clear communicator 
  • MS Office suite
  • Creative writing
  • Superb editor
  • Thrives under pressure
  • Positive attitude
Professional Experience
Aire Ancient Baths - New York New York, NY Accounting Associate 11/2018 to 06/2019
  • Compiled budget documents and monitored costs to maintain control systems
  • Performed and expedited entry of cash receipts and manual deposits
  • Worked closely with Excel to track all income and expenses for the business
  • Reviewed bank account statements on a daily basis to reconcile accounts by documenting correct financial information in general ledger
Zumic Inc. Brooklyn, NY Music Journalism Intern 01/2018 to 06/2018
  • Gathered and verified factual information through interviews, observation, and research. 
  • Published music news such as song previews, music videos, and tour dates of artists such as Calvin Harris and Nicki Minaj.
Kream Group LLC. Manhattan, NY Social Media Intern 04/2017 to 02/2018
  • Developed onsite body content in support of the company.
  • Handled media and public relations inquiries for DJ's, YouTubers, and artists such as Wiz Khalifa.
  • Maintained an up-to-date organizational chart of clients and venues.
Coburn Communication Manhattan, NY Public Relations Marketing Intern 08/2016 to 03/2017
  • Researched articles, topics, and up and coming/current trends.
  • Prepared mailings, product sampling, and media events for all clients (QVC Beauty, Elizabeth Arden, etc.)
  • Created and updated national and regional media lists.
  • Tracked and clipped editorials via broadcasts, prints and online.
Ho'Brah: A Taco Joint Brooklyn, New York Hostess 11/2015 to 03/2019
  • Managed guest expectations by conveying optimal information about wait times, policies and specials

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  • Strong attention to detail in handling confidential and fiscal information, legal, employee and patient records
  • Professional conduct when interacting with various personalities in the national client, medical and nonprofit structures Additional Skills Include but are not limited too: Filing (10+ years), Microsoft Office (10+ years), Accounts Payable (6 years), Accounts Receivable (10+ years), Peachtree Accounting (6 years), ServSuite Software (4 years), Employee Relations (10+ years), Employee Supervision (5 years), Empact software (2 years), Bullhorn software (1 year), Excel (10+ years), Word (10+ years), MailChimp (4 years), Powerpoint (10+ years), Outlook (10+ years) ,Acrobat (10+ years) Bookkeeping (7 years) ,General Office Skills (10+ years), General Ledger (8 years) ,General Accounting (10+ years) ,Medical Records (10+ years), Medical Terminology (10+ years) ,Medical Billing (8 years), Inventory Management (8 years) ,Supervising (3 years) ,Management (5 years) ,Taleo (2 years) ,Vendor Relations (10+ years) ,Event Planning (4 years), Operations Management (5 years) ,Fax (10+ years) ,Grant Writing (4 years) ,Human Resources (8 years) Please see references attached.
PC proficient, Microsoft expert in Word, Excel, PowerPoint, One Note and Outlook; Database experience in Empact, Bullhorn, Econnect, Kylo, Serve Suite, Peach Tree, Altru, ADP, MediTech, Retail Pro and Medical Manager
  • accounting, accounting software, accounts payable, administrative, Administrative Support, ADP, billing, business correspondence, charts, closing, copying, counseling, customer satisfaction, customer service, Data entry, Database, Documentation, drafting, environmental protection, Event planning, special events, faxing, filing, inspection, insurance, letters, mailing, marketing, Medical Manager, MediTech, meetings, mentoring, excel spreadsheets, Excel, mail, Office, Outlook, PowerPoint, Word, works, new construction, office supply ordering, payables, payroll, PC proficient, Peach Tree, copier machine, coding, quality, recruiting, Retail, Sales, scanning, scheduling, spreadsheet, surveys, Tax, technician, answering phones, phone
10/2016 to 01/2018
Department Manager Trace Staffing Solutions Savannah, GA
  • Started as Administrative Support working my way up to Department Manager of Cellular Sales.
  • My Department handles on boarding for the nationwide training of Cellular Sales Verizon.
  • Includes customer service, recruiting, background checks, drug screens, termination of employees, counseling sessions, warnings and write ups, payroll, minimum wage increases per state, customer satisfaction and support on call.
  • etc.
05/2016 to 09/2016
Assistant Property Manager First Service Residential-Randstad Staffing Bluffton, SC
  • My job entails answering phones and fielding residential calls for maintenance and other outstanding issues that may arise.
  • Data entry such as: Cash coding, check request, refund request, payables, closings, rentals, etc.
  • Preparation for meetings such as: Documentation, applications and information spreadsheet.
  • Maintain ledgers and data logs for all new construction and modifications.
  • Maintain new builder documentation file as well as inspection request.
  • Daily duties include filing, faxing, scanning, answering phones, mail distribution and copying.
06/2015 to 04/2016
Office Professional Northwest Exterminating Pooler, Georgia
  • Good Deeds Team Savannah Work closely with customers and teammates to handle incoming customer calls, customer reminders and payment collections while practicing and implementing the Northwest Ways.
  • Ability to address the customers' needs and concerns, as well as my teammate's needs, enabled me to feel like a true asset to Northwest.
  • My responsibilities included but were not limited to: answering inbound calls, returning customer calls, checking daily emails and handling accordingly, customer satisfaction calls, quality check of technician paperwork, scan all technician paperwork and sales to data entry, maintain realtor log for clearance letters completed weekly and monthly, realtor candy boxes, reminder calls for following week technician service appointments, update state report, update back-fill report, schedule re-pumps, preparing technician paperwork, deposits, cash on program, marketing surveys, collection calls, and outbound sales calls.
  • Duties grew to include the Good Deeds Team and Office Event planning which included: mailing baskets to customers in need or in certain situations, planned St.
  • Patrick's Day Party for corporate, planned team bonding events, school mentoring project and other outreach programs.
02/2011 to 05/2015
ACCOUNTING ASSOCIATE Telfair Museums Savannah, Georgia
  • A key member of the accounting staff, works closely with CFO to ensure accuracy of the accounting department's practices and procedures.
  • Duties include but are not limited to coding and data entering invoices and assets into accounting software module, gathering appropriate signatures for invoice/check request, processing weekly accounts payable check run and preparing monthly State and US Tax Return; acting as administrative resource for the department by assisting CFO as needed with accounting functions, report generation and audit processing.
  • Duties have grown to encompass office supply ordering, postage and copier machine maintenance, front desk and store coverage.
  • Job entails working special events as needed.
06/2007 to 01/2011
  • Worked closely with customer to handle incoming phone calls, usage disputes and payment collection.
  • Maintained accounting records via data entry of meter readings and test results, customer counts, water loss programs, cash collections, accounts payable/receivable, excel spreadsheets for water company asset distribution, service activations, purchase orders water samples and testing, environmental protection liaison and acted as dispatcher for the maintenance crew.
  • Advanced Healthcare for Women, Dr.
  • E.
  • Daniel Biggerstaff III, M.D.
10/1999 to 04/2005
  • Acted as first point of contact for patients: appointment scheduling, handling medical claims and records, faxing, answering phones, filing, insurance billing and daily closing deposits.
  • Worked closely with Dr.
  • Biggerstaff in prepping patient rooms, new patient charts and schedules; drafting business correspondence to patients and other medical professionals.
Education and Training
April 1996, June 2008
Psychology and Criminal Justice Armstrong Atlantic State University
Psychology and Business Management Liberty University