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To secure a position where I can put into practice the skills I have learned in my work experience positions and develop new skills through training and mentorship.
  • Quick learner
  • Neat, clean and professional appearance
  • Reliable and punctual
  • Strong computer literacy
  • A desire to continually improve and learn


  • Dedicated team player
  • Excellent research skills
  • Good alpha and numeric data entry speed 
  • Works well independently or minimal supervision once trained
Accounting Associate 02/2018 to 04/2018 HUB International Chilliwack , BC
  • Received and submitted payments and applied amounts to customer balances.
  • Data entering vendor invoices and cash receipts
  • Bank reconciliations
Janitorial 07/2017 to 08/2017 Highroad Academy Chilliwack, BC
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines. 
  • Scraped gum off of hard surfaces and carpet.
  • Set up and took down chairs and tables.

Berry Picker 07/2015 to 07/2015 Blueberry/Raspberry Farm Chilliwack, BC
  • Hand picked berries
  • loaded and unload totes and flats
  • Cleaned and maintained harvest containers
Customer Service 01/2015 to 01/2015 Chilliwack/Sardis library Chilliwack, BC
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • cleaning and maintaining our harvest containers
  • cleaning and maintaining our harvest containers

Customer Service 09/2014 to 12/2014 Blessings Bookstore Chilliwack, BC
  • Assessed customer needs and responded to questions.
  • Bagged merchandise by following standard procedures.
  • Maintained gift certificate documentation.  
  • Unboxed new merchandise.

Education and Training
Certificate: Food Safe 2016 University of the Fraser Valley Chilliwack, BC, Canada
Certificate: First Aid 2016 University of the Fraser Valley Chilliwack , BC, Canada
Certificate: WHIMIS 2016 Universiry of the Fraser Valley Chilliwack, BC, Canada
Certificate : World Host 2016 Universiry of the Fraser Valley Chilliwack, BC, Canada
High School Diploma 2015 Highroad Academy Chilliwack, BC, Canada With Honors
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High-performing and multi-faceted administrative professional with over 5 years of extensive experience. Committed and motivated to the improvement of all functional processes companywide. Computer literate with extensive proficiency in a wide variety of applications. Versatile and well-organized administrative professional with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system.
  • Exceptional Interpersonal Skills
  • Superb Managerial/Supervisor Skills
  • Analytical
  • Effective Time Management Skills
  • Excellent Oral and Written Communication Skills
  • Proficient with Microsoft Office Suite
  • Excellent Leadership Skills
  • Conflict Resolution
  • Agile Administrative Methodologies
  • Exceptional Organizational Skills
USPS Letter Carrier 01/2015 to Current
  • Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
  • Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
  • Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
Key Human Services Direct Staff Professional 11/2014 to Current
  • Streamlined the patient care process resulting in a 25% increase in work efficiency and production.
  • Manages a caseload of 3 adult patients with developmental disabilities.
  • Conducts screenings, diagnostic treatment, and rehabilitative supportive services.
  • Achieved 90% of clinical goals and consistently generated improved health outcomes by educating and empowering patients in effective disease management.
Wal-Mart Hamden, CT Department Manager 07/2014 to 01/2015
  • Developed, implemented and monitored programs to maximize customer satisfaction resulting in a 10% increase in sales.
  • Interviewed, hired and trained new quality customer service representatives.
  • Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Maintained a customer satisfaction rating of 97%.
Wal-Mart Hamden, CT Accounting Associate 07/2012 to 07/2014
  • Processed an average of 100 invoices per month for a large-scale organization.
  • Created an efficient method of inputting Accounts Receivable data into accounting software with 100% accuracy. 
  • Reconciled Wal-Mart bank accounts with monthly charges.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
First Niagara New Haven, CT Teller 07/2011 to 07/2012
  • Converted service interactions to sales referrals and exceeded quarterly goals by 10%
  • Prioritized and deployed daily, the most efficient high impact activities to generate referral outcomes.
  • Provided a consistent and exceptional customer experience that helped contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5").
  • Demonstrated exceptional customer service behaviors to create advocacy and earn the right to expand relationships.
Education and Training
Associate of Science: General Studies Gateway Community College Some coursework completed
High School Diploma 2007 Wilbur Cross High School, New Haven, CT
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Career Focus

Goal driven Journalism and Communications graduate savvy in music, pop culture and social media. Offering an open mind along with the strategic skills provided by past positions in the media world.

Bachelor of Arts: Journalism 2018 Baruch College, New York, NY, United States

Minor in Communications

Dean's list

GPA 3.7

  • Spanish-Fluent
  • Arabic-Conversational
  • Clear communicator 
  • MS Office suite
  • Creative writing
  • Superb editor
  • Thrives under pressure
  • Positive attitude
Professional Experience
Aire Ancient Baths - New York New York, NY Accounting Associate 11/2018 to 06/2019
  • Compiled budget documents and monitored costs to maintain control systems
  • Performed and expedited entry of cash receipts and manual deposits
  • Worked closely with Excel to track all income and expenses for the business
  • Reviewed bank account statements on a daily basis to reconcile accounts by documenting correct financial information in general ledger
Zumic Inc. Brooklyn, NY Music Journalism Intern 01/2018 to 06/2018
  • Gathered and verified factual information through interviews, observation, and research. 
  • Published music news such as song previews, music videos, and tour dates of artists such as Calvin Harris and Nicki Minaj.
Kream Group LLC. Manhattan, NY Social Media Intern 04/2017 to 02/2018
  • Developed onsite body content in support of the company.
  • Handled media and public relations inquiries for DJ's, YouTubers, and artists such as Wiz Khalifa.
  • Maintained an up-to-date organizational chart of clients and venues.
Coburn Communication Manhattan, NY Public Relations Marketing Intern 08/2016 to 03/2017
  • Researched articles, topics, and up and coming/current trends.
  • Prepared mailings, product sampling, and media events for all clients (QVC Beauty, Elizabeth Arden, etc.)
  • Created and updated national and regional media lists.
  • Tracked and clipped editorials via broadcasts, prints and online.
Ho'Brah: A Taco Joint Brooklyn, New York Hostess 11/2015 to 03/2019
  • Managed guest expectations by conveying optimal information about wait times, policies and specials
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  • Strong attention to detail in handling confidential and fiscal information, legal, employee and patient records
  • Professional conduct when interacting with various personalities in the national client, medical and nonprofit structures Additional Skills Include but are not limited too: Filing (10+ years), Microsoft Office (10+ years), Accounts Payable (6 years), Accounts Receivable (10+ years), Peachtree Accounting (6 years), ServSuite Software (4 years), Employee Relations (10+ years), Employee Supervision (5 years), Empact software (2 years), Bullhorn software (1 year), Excel (10+ years), Word (10+ years), MailChimp (4 years), Powerpoint (10+ years), Outlook (10+ years) ,Acrobat (10+ years) Bookkeeping (7 years) ,General Office Skills (10+ years), General Ledger (8 years) ,General Accounting (10+ years) ,Medical Records (10+ years), Medical Terminology (10+ years) ,Medical Billing (8 years), Inventory Management (8 years) ,Supervising (3 years) ,Management (5 years) ,Taleo (2 years) ,Vendor Relations (10+ years) ,Event Planning (4 years), Operations Management (5 years) ,Fax (10+ years) ,Grant Writing (4 years) ,Human Resources (8 years) Please see references attached.
PC proficient, Microsoft expert in Word, Excel, PowerPoint, One Note and Outlook; Database experience in Empact, Bullhorn, Econnect, Kylo, Serve Suite, Peach Tree, Altru, ADP, MediTech, Retail Pro and Medical Manager
  • accounting, accounting software, accounts payable, administrative, Administrative Support, ADP, billing, business correspondence, charts, closing, copying, counseling, customer satisfaction, customer service, Data entry, Database, Documentation, drafting, environmental protection, Event planning, special events, faxing, filing, inspection, insurance, letters, mailing, marketing, Medical Manager, MediTech, meetings, mentoring, excel spreadsheets, Excel, mail, Office, Outlook, PowerPoint, Word, works, new construction, office supply ordering, payables, payroll, PC proficient, Peach Tree, copier machine, coding, quality, recruiting, Retail, Sales, scanning, scheduling, spreadsheet, surveys, Tax, technician, answering phones, phone
10/2016 to 01/2018
Department Manager Trace Staffing Solutions Savannah, GA
  • Started as Administrative Support working my way up to Department Manager of Cellular Sales.
  • My Department handles on boarding for the nationwide training of Cellular Sales Verizon.
  • Includes customer service, recruiting, background checks, drug screens, termination of employees, counseling sessions, warnings and write ups, payroll, minimum wage increases per state, customer satisfaction and support on call.
  • etc.
05/2016 to 09/2016
Assistant Property Manager First Service Residential-Randstad Staffing Bluffton, SC
  • My job entails answering phones and fielding residential calls for maintenance and other outstanding issues that may arise.
  • Data entry such as: Cash coding, check request, refund request, payables, closings, rentals, etc.
  • Preparation for meetings such as: Documentation, applications and information spreadsheet.
  • Maintain ledgers and data logs for all new construction and modifications.
  • Maintain new builder documentation file as well as inspection request.
  • Daily duties include filing, faxing, scanning, answering phones, mail distribution and copying.
06/2015 to 04/2016
Office Professional Northwest Exterminating Pooler, Georgia
  • Good Deeds Team Savannah Work closely with customers and teammates to handle incoming customer calls, customer reminders and payment collections while practicing and implementing the Northwest Ways.
  • Ability to address the customers' needs and concerns, as well as my teammate's needs, enabled me to feel like a true asset to Northwest.
  • My responsibilities included but were not limited to: answering inbound calls, returning customer calls, checking daily emails and handling accordingly, customer satisfaction calls, quality check of technician paperwork, scan all technician paperwork and sales to data entry, maintain realtor log for clearance letters completed weekly and monthly, realtor candy boxes, reminder calls for following week technician service appointments, update state report, update back-fill report, schedule re-pumps, preparing technician paperwork, deposits, cash on program, marketing surveys, collection calls, and outbound sales calls.
  • Duties grew to include the Good Deeds Team and Office Event planning which included: mailing baskets to customers in need or in certain situations, planned St.
  • Patrick's Day Party for corporate, planned team bonding events, school mentoring project and other outreach programs.
02/2011 to 05/2015
ACCOUNTING ASSOCIATE Telfair Museums Savannah, Georgia
  • A key member of the accounting staff, works closely with CFO to ensure accuracy of the accounting department's practices and procedures.
  • Duties include but are not limited to coding and data entering invoices and assets into accounting software module, gathering appropriate signatures for invoice/check request, processing weekly accounts payable check run and preparing monthly State and US Tax Return; acting as administrative resource for the department by assisting CFO as needed with accounting functions, report generation and audit processing.
  • Duties have grown to encompass office supply ordering, postage and copier machine maintenance, front desk and store coverage.
  • Job entails working special events as needed.
06/2007 to 01/2011
  • Worked closely with customer to handle incoming phone calls, usage disputes and payment collection.
  • Maintained accounting records via data entry of meter readings and test results, customer counts, water loss programs, cash collections, accounts payable/receivable, excel spreadsheets for water company asset distribution, service activations, purchase orders water samples and testing, environmental protection liaison and acted as dispatcher for the maintenance crew.
  • Advanced Healthcare for Women, Dr.
  • E.
  • Daniel Biggerstaff III, M.D.
10/1999 to 04/2005
  • Acted as first point of contact for patients: appointment scheduling, handling medical claims and records, faxing, answering phones, filing, insurance billing and daily closing deposits.
  • Worked closely with Dr.
  • Biggerstaff in prepping patient rooms, new patient charts and schedules; drafting business correspondence to patients and other medical professionals.
Education and Training
April 1996, June 2008
Psychology and Criminal Justice Armstrong Atlantic State University
Psychology and Business Management Liberty University
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CBA UID:NS165336

Application ID:882773

Awaiting Aurthorization to Test for AUD section - requested 7/5/2017

Professional Summary
Dynamic professional driven to manage costs and establish goals to meet business strategic goals, mission and values. Focused Accountant/Business Manager adept at streamlining accounting department procedures by eliminating unnecessary payment tracking systems. Committed to cost-effective management of resources and quality performance. Innovative professional in business administration and accounting seeking career advancement, professional development and growth in a business setting.
  • Financial Management            
  • Cost Accounting          
  • Financial Accounting               
  • Knowledge of GAAP               
  • Full Cycle Accounts Receivable
  • Full Cycle Accounts Payable       
  • General Ledger
  • Fixed Assets Schedules, Depreciation & Amoritization
  • Financail Report Preparation
  • Payroll Processing
  • Account reconciliation
  • Invoice coding familiarity
  • Expertise in invoice and payment transactions
  • Human Resources Management
  • Leadership Abilities
  • Strategic Thinker
  • Analytic Reasoning & Problem-Solver
  • Effective Written and VerbalCommunication Skills
  • Superior Organizational Skills
  • Collaboration and Synthesizing Ability
  • Ethical Approach
  • Superior attention to detail
  • MS Office Suite (Word, Excel, PPT), Outlook, Access
  • QuickBooks Enterprise, MS Dynamics SL

Work History
Facility Director | Business Manager, 09/2016 to Current
CEC | The Geo Group Long Beach, CA
Hired as CA State Director with Community Education Centers (CEC) in September 2016. Transisitoned to Facility Director | Business Manager during the M&A with The Geo Group in April 2017. Managed and develop programming for new MCRP contract while managing an overall facility merger and acquition.
  • Manages a $4M budget and supervised 5 direct reports with 20+ indirect reports.
  • Directs and oversee activities in all departments to achieve the company\'s goals and objectives relating to profitability, productivity, expansion, innovation, and other areas of priority to The Geo Group.
  • Compared actual to budgeted expenditures to identify significant variances, determined root cause, and developed viable solutions to control costs.
  • Provides fiscal and operational oversight to human resources, business office, training, admissions and programmatic services.
  • Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
  • Manages all facets of the daily operations of facility, ensuring compliance with state, and federal laws, policies, and regulations but not limited to activities directly relating to enhancing quality of program and services, performance data to measure productivity and goal achievement.
  • Recommends and participates in the development of facility policies and procedures.
  • Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects changes required for improvement by utilizing SWOT and SMART techniques.
  • Serves as a principal point of collaboration, leadership, and expertise to both internal and external constituencies on professional and operational matters pertaining to the mission, goals, objectives, and work scope of the program.
  • Increased census by 58.8% in October 2016 and 25.9% in November 2016.
  • Filled 72% critical role vacancies in Q4 of 2016.
  • Staff Accountant, 03/2015 to 07/2016
    SMG | Long Beach Convention Center Long Beach, CA
    • Reconciles cash receipts and disbursements.
    • Reconcilesdsub-ledger accounts.
    • Inputed journal entries.
    • Verified A/P clerks coding of receipts and disbursements into the general ledger.
    • Assisted in month end process. 
    • Prepared and maintained fixed assets schedule.
    • Performed account analysis on other general ledger accounts.
    • Performed any other functions delegated by Senior Accounting personnel.
    • Prepared sale journals.
    • Maintained and audits box office ticket sales reports and parking sales.
    • Analyzed monthly balance sheet accounts for corporate reporting.
    Accounting Associate, 01/2015 to 03/2015
    Professional Staffing Resources Long Beach, CA
    • On assignment with various companies.
    • Performs a range of general clerical, accounting, bookkeeping support functions.
    • Ad hoc projects as assigned by senior personnel.
    Cost Accounting Manager, 08/2014 to 10/2014
    Signage Solutions Anaheim, CA
    • Managed the day-to-day accounting, including account reconciliation, general ledger, accounts payable, deposits, payroll, accounts receivable, month end process, collections, etc.
    • Developed supplemental coting and financial spreadsheets to meet internal management business needs (management reports, variance analysis, budgets and project job-costing system).
    • Prepared and reported multi-state reemployment, sales and corporate income tax. 
    • Recommended and implemented accounting processes and procedures for efficient operations. 
    • Processed weekly payroll with Paychex.
    • Lead all functions of Human Resources.
    General Accountant, 02/2013 to 08/2014
    Martin Brattrud Gardena, CA
    • Oversee preparation and entry of A/P and A/R.
    • Performed payroll maintenance and entry, including JE, form verification and data entry for new hires, status changes and terminations/resignations.
    • Assisted in month end and year end process. Served as credit manager and managed credit application process and customer relationships.
    • Developed and generate regular financial reports. Journal entries to general ledger for account adjustments, company charges and credits, fund account transfers and monthly review to ensure accuracy of posting.
    • Prepared other government filings and reports (sales tax, MFG 201, Census Bureau, GSA, garnishments, etc.).
    • Evaluated vendor contracts and expense to identify potential cost savings.
    • Developed supplemental inventory analysis, YE earned/unearned vacation accrual schedule and GSA schedules to meet internal business needs.
    • Processed weekly payroll for 100+ employees.
    • Lead all Human Resources process and functions.
    • Ad hoc projects assigned b CEO.
    Associate Executive Director, 05/2010 to 02/2012
    Victor Treatment Centers San Bernardino, CA
    • Managed a $3.5M budget and supervised 7 direct reports with a total staff of 50+.
    • Managed day-to-day operations of residentially based services (RBS) program directly relating to enhancing quality of program, services and performance data to measure productivity and goal achievement.
    • Provided fiscal and operational oversight to human resources, business office, training, information technology, intake departments and programmatic services.
    • Established plans to introduce continuous quality improvement of RBS pilot program to streamline processes and increase quality of services per DBH mental contract.
    • Ensured compliance with state and local regulatory requirements and company policies and procedures.
    Director of Education Development Program, 09/2009 to 04/2010
    Kaplan Higher Education Chicago, IL
    • One of the top seven candidates selected out of a nationwide pool of 718 potential candidates to participate in an accelerated training program and developed to be a campus leader.
    • Fine-tuned business and managerial skills to effectively oversee academic operations and implement faculty development strategies to maximize student outcome.
    • Completed comprehensive and intensive home office training that included all facets of academic affairs and technological content training (Dashboard, SAP reporting, CampusVue, Kaplan Quad, etc.).
    • Rotated to various Kaplan Higher Education campuses nationwide and engaged in \'on-the-job\' training to build competencies in various academic and business operations, policies and procedures and classroom management strategies.
    Associate Executive Director, 04/2007 to 07/2008
    UHS | Mid Valley Youth Center Van Nuys, CA
    • Managed $7 million annual budget and supervised 15 direct reports with a total staff of 100+.
    • Managed day-to-day operations of an 84-bed residential treatment facility including directly related to providing services, reviewed financial statements and other performance data to measure productivity and goal achievement.
    • Translated facility goals into measurable objectives for departments and staff by utilization of S.M.A.R.T goals.
    • Process led from operating in red to black within 6 - 9 months.
    • Reduced operating expenses by 10% by negotiating special pricing with vendors and implementing cost controls for cell phone usage, client clothing purchases, and other exorbitant spending.
    • Compared actual to budgeted expenditures to identify significant variances, determined root cause, and developed viable solutions to control costs.
    • Marketed the program and supported the admissions director in attaining budgeted revenue.
    • Performed long range planning to meet the goals of the organization and satisfy the requirements of regulatory agencies.
    Intake Director, 08/2004 to 03/2007
    UHS | Mid Valley Youth Center Van Nuys, CA
    • Increased admissions into program by 20%.
    • Created industry-first promotion residential program, increasing the program reputation.
    • Utilized simple moving average to forecast projected monthly referrals.
    Bachelor of Arts: Psychology, 2004
    CSU Dominguez Hills - Carson, CA
    • Biological Psychology Concentration
    • Minor in Behavioral Sciences
    Master Certificate of Achievement: Human Resources Management, 2009
    Villanova University - Villanova, PA

    MBA: Management, 2010
    Argosy University - Phoenix, AZ
    • Operations and General Management Specialization

    This resume is created in 7 minutes.
    Professional Summary
    Seasoned Management professional with over 10 years of experience in office administration and accounting functions, in a variety of industries. Extensive experience in leadership, training and employee management. Continually exceed expectations by building strong relationships and works well with people at all levels of the organization, including stakeholders, customers and vendors.
    • Strong Customer Service Skills
    • Employee Management
    • Payroll & Budgeting
    • Account Reconciliation
    • Strong Problem Solving Abilities
    • Exceptional Organization Skills

    • Accomplished Manager
    • Leadership & Training
    • Time Management Skills
    • Accounts Payable/Receivable 
    • Vendor & Contractor Management
    • Excellent Verbal & Written Communication
    Work History
    Office Manager 12/2014 to 12/2017
    Allskilled Construction Ashville/Savannah, NC/GA

    Administering office activities and services including supervising office staff to achieve productivity and expense control.

    Developing procedures and policies for administrative activities, such as records maintenance, document preparation, mail distribution, reception, and other related internal operations.

    Purchasing and maintaining office equipment and supplies as well as tracking and analyzing operational costs.

    Recruiting and training office support staff as well as communicating corporate objectives across all divisions through regular correspondence and scheduled follow-up.

    Making daily bank deposits and tracking and collecting accounts receivables

    Work with contractors to ensure paperwork is in order including contracts, status checks, insurance certificates, and lien releases, including tracking and processing invoices for subcontractors and material providers.

    Maintaining office staff by recruiting, selecting, orienting, and training employees, including coaching and counseling employees by planning, monitoring, and appraising job results.

    Office Manager 09/2013 to 06/2014
    Beaufort Marine Center Beaufort, NC

    Managing and overseeing the daily operations of the department including; month and end-year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, budgeting and cash forecasting.

    Scheduling and marketing haul outs and launches as well as answering the phones, scanning inventory, maintaining office supplies, and sorting mail.

    Recruiting, hiring, training and supervising administrative office staff, including scheduling meetings and appointments

    Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

    Monitoring and analyzing accounting data and producing financial reports and statements as well as establishing and enforcing proper methods, policies and principles.

    Accounting Associate 07/2008 to 09/2013
    Bluewater Real Estate Emerald Isle, NC

    Assisting in maintaining financial records and ensuring that financial transactions are properly recorded by balancing daily trust account and processing accounts payable/receivable by providing payment to vendors and homeowners as well as collecting and posting guest and homeowner payments.

    Reviewing monthly homeowner statements, processing online bank deposits, ensuring the accuracy of entries to ledger accounts and reconciling accounts.

    Compiling financial data in the preparation of balance sheets, profit and loss statements and other financial reports.

    Assisting in analyzing current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.

    Reviewing, coding and verifying transactions and journal entries, completing as well as performing moderately complex calculations and reconciling accounts and bank statements.

    Bachelor of Arts: Business Management NC State University - Raleigh, NC
    This resume is created in 7 minutes.
    Professional Summary
    Recent graudate from San Diego State University with a Bachelor's degree in Economics. Highly accomplished in working with executives to create effective accounting strategies focused on achieving organizational goals. Excited to bring talent and leadership to organization offering room for growth. skills Accounts payable specialist Financial reporting Account reconciliation Internal control management Expertise in invoice and payment transactions Strategic planning Analytical reasoning Standard operating procedure development
    • Budgeting and finance
    • Data management
    • Self-motivated
    • Strong verbal communication
    • Process implementation
    Work History
    Accounting Associate Nov 2017 - Current
    Paydar Properties La Jolla, CA
    • Responsible for processing 1500+ accounts payable invoices per month for multiple entities Assist with the monthly and prepare and process journal entries and account reconciliations.
    • Assist with systems development and internal control development for future acquisitions.
    Staff Accountant Intern Jan 2017 - May 2017
    Christopher W Miller CPA Alpine, CA
    • Extensive use of VLOOKUPS and Pivot Table operations with Microsoft Excel.
    • Maintained integrity of general ledger, including the chart of accounts.
    • Filed tax returns and prepared governmental reports in compliance with strict standards.
    • Computed taxes owed by applying prescribed rates, laws and regulations.
    Service Technician Assistant Jul 2012 - Aug 2016
    Spear Environmental San Diego, CA
    • Assist lead service technician in service and maintenance of environmental test chambers including client interaction in professional work environments.
    • Responsible for preventative maintenance and calibration of environmental test chambers.
    Student Worker Aug 2016 - Jan 2017
    San Diego County District Attorney's Office San Diego, CA
    • Performed essential facility operations for all branches of District Attorney's Office.
    • Maintained and organized security incident reports, expired access badge reports, and office access reports by updating spreadsheets and filing all reports.

    Barista Alpine, CA
    • Responsible for day to day activities of coffee shop operations as a Barista, including time management and customer service.
    • Responsible for allocation of weekly tips to employees.
    • Trained new team members with positive reinforcement and respectful, encouraging coaching.
    • Controlled line and crowd with quick, efficient service.
    Bachelor of Arts: Economics 2017
    San Diego State University San Diego
    Coursework in Financial Accounting, Managerial Accounting, Business Law and Ethics, Money andBanking, Econometrics, Business Cycles:
    This resume is created in 7 minutes.

    Accurate and detailed Business Financial Analyst with planning, budgeting, accounting, operations and logistics expertise. Primary focus on developing and streamlining processes by using practical, innovative and cost-effective solutions. Many of these solutions resulted in minimizing reporting time and freeing up operations staff to focus on their core operational duties.

    • Create complex financial models that tracks costs and production by SSCO, container size and type
    • Complex problem solving
    • Provide management with daily and weekly reporting
    • Create operation expense budgets with daily shifts, manning by occupation, shift differentials
    • Support management with labor cost estimates for pricing models

    Developed new rail invoicing process in Microsoft Excel which decreased invoicing time from 3 weeks to 1 day. The design included the capture of rail data to assist in preparing three additional rail productivity reports.

    Developed monthly report for CFO to defer operating costs associated with revenue not recognized until the following month.

    Led the development of income statement to budget presentation to provide the data in a more timely manner.

    Currently part of team implementing Oracle Purchasing and iProcurement.

    Developed yard and rail optimal inventory model to forecast terminal congestion that aids management in determining scheduling gate and rail operations.

    Business Analyst
    July 2004 to Current
    Total Terminals International, LLC Long Beach, CA
    • Maintain vessel, gate and rail data in Microsoft Excel spreadsheets for use in preparing productivity and KPI reports distributed to executive management.
    • Work closely with department managers to improve reporting methods based on requirements by executive management.
    • Weekly and monthly tracking of terminal PMA labor costs and monitoring of budget to actual.
    • Development of terminal operating budget to meet key performance financial and productivity goals.
    • Monthly accruals and review of financial statements to assist accounting in finalizing the income statement.
    • Assist others by designing Excel spreadsheets for their own use for reporting purposes.
    • Experience in working with Microsoft Word, Excel, Access, PowerPoint.
    Consulting Services/Office Administration (30 hours per week)
    December 2001 to July 2004
    Zim American Israeli Shipping Co., Inc Long Beach, CA
    • Prepared payroll for 46 union and non-union employees using ADP software.
    • Assisted headquarters in tracking and offering health, life, and 401(k) benefits to union and non-union employees.
    • Implemented reporting and filing system of vacation and sick leave.
    • Set up local office accounts payable on QuickBooks Pro accounting software.
    • Prepared monthly overtime, medical and payroll related reports to headquarters.
    • Daily monitoring, reporting, and coordinating of office staff.
    • Tracked and ordered office supplies and maintenance of office equipment.
    Accounting Associate
    October 1997 to August 2000
    D. W. Morgan & Associates Long Beach, CA
    • Set up clients on QuickBooks accounting software.
    • Directly responsible for the monthly accounting entry and reporting for 14 clients.
    • Prepared payroll, payroll tax returns and year-end payroll filings for these clients.
    • Prepared year-end reports for tax returns for these clients and additional clients as needed.
    Accounting Manager
    October 1995 to May 1997
    Walker Transport Long Beach, CA
    • Responsible for A/P, payroll, posting of customer payments, and general ledger maintenance.
    • Prepared monthly journal entries and financial reports that included P&L, balance sheet, and account analysis on industry specific accounts.
    • Downloaded bank account information to prepare twice weekly bank reconciliations.
    • Setup company on QuickBooks software from a checkbook.
    • Developed employee benefits manual.
    Vice President and Controller
    March 1988 to January 1993
    California State University Foundation Long Beach, CA
    • Responsible for full cycle accounting process: Accounts Payable, Accounts Receivable, payroll, and general ledger month end close.
    • Prepared 50 monthly financial statements.
    • On a quarterly basis, prepared reports and attended Board of Directors' meetings.
    • Prepared fiscal year end 501(C)(3) Federal and State of California information returns.
    • Brought general ledger from manual system to fund accounting software.
    • Developed first employee benefits manual in the CSU Foundation 30 year history.
    Senior Accountant
    July 1985 to March 1988
    KPMG Peat Marwick Costa Mesa, CA
    • Audit experience in real estate, hi-tech, not-for-profit, and government industries.
    • Responsibilities included supervision and written evaluation of audit staff.
    • Completion of audit engagements within budgeted time period.
    • Experience included SEC client, 10K filings, and annual report and proxy statements.
    Bachelor of Science : Business Administration Accounting California Polytechnic State University San Luis Obispo, California

    Concentration in Accounting

    Certified Public Accountant, State of California (Inactive Status) September 1989 Certificate Number: CPA 53986
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     Team leader equipped with extensive experience in Retail Management and Sales. Knowledgeable in all aspects of banking and accounting. Organized,detail-oriented, and dependable Relationship Manager  with over 18  years of experience in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving expected goals; while administering exceptional customer service. 

    • Reliable
    • Flexible schedule
    • Exceptional leader
    • Strong organizational skills
    • Accounting operations professional
    • Effective time management
    • Excellent managerial techniques
    • Focused on customer service
     Licensed Notary              Wire Certified
     Act 33 Clearances          Automated Teller Machine Certified
     Act 34 Clearances          Vault Custodian/ Cash Manager
     Vita/TCE Certified           PA Certified Foster Parent 
     MASD PTA Board Treasurer
    Relationship Manager
    Penn Twp, PA
    Citizen's Bank/ Jul 2016 to Current

    Builds sales and revenue by developing a positive customer experience in person and per phone sales. Focuses on the solutions that meets the needs of the customer. Engages in relationship building to better uncover the financial needs and goals for the customer while performing all requirements of a financial institution. Certified Retirement Specialist who performs complete Retirement checkups. Summits referrals to our proper partners for mortgages, financial consults, merchant services for business clients as well as paycheck contracts as needed. Processes Wires domestic as well as international. Orders and ships all currency for the branch/ATM. Performs teller transactions with 100% accuracy. Adheres to opening and closing federal guidelines daily. 

    Financial Service Specialist
    Pittsburgh, PA
    First Commonwealth/ Mar 2015 to Jun 2016

    Open new customer accounts, including checking, savings and lines of credit.  Manage opening and closing times for the main branch. Process sales referrals and promote bank services and products.Balance daily cash deposits and bank vault inventory with a zero error rate. Maintain confidentiality of bank records and client information. Deliver prompt, accurate and excellent customer service. Process office orders for supplies. Work numerous locations

    Customer Service Manager/ Front End Manager
    Irwin, PA
    Walmart/ Aug 2001 to Apr 2015
     Worked for Walmart for 14 consecutive years holding numerous positions to further my career. My last position was managing a team of over 30 associates per day offering direction and giving positive feedback to motivate team members.Answered customers' questions and addressed problems and complaints in person and via phone. Conducted daily audits.Recommended credit cards and Money cards to our customers to surpass our weekly sales goals. Initiated wire transfers  on a daily basis. Authorized price changes. Monitored all operating registers for overrides, change orders, loans, shrink prevention,and scheduled breaks and lunches. Transferred all cash loans to our check cashing department from accounting. 
    Recruited, hired, developed and retained retail talent for the company. Covered evaluations and determined pay increases. Created fair weekly schedules to have adequate coverage. Attended team meetings each month.
    Money Center Associate, Customer Service Associate
    North Versailles, PA
    Walmart/ Aug 2001 to Mar 2010 Managed opening and closing times for the department. Assembled in-store marketing displays for our credit services.Trained employees.Researched and resolved customer issues. Examined checks for identification and endorsement for cashing purposes. Processed bill payments, wire transfers, and money orders.Submitted tax exempt status for numerous organizations. Handled returns. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders. Facilitated monthly and quarterly physical inventory counts.
    Accounting Associate
    North Versailles, PA
    Walmart/ Aug 2001 to Dec 2008 Responsible for counting and entering every cash drawer into the computer system.Verified details of transactions.Performed debit, credit and total accounts on computer spreadsheets/databases.Coded the general ledger and processed vendor invoice payments. Encoded all checks and shipped for deposit. Made large daily deposits and cash ordering through Brinks. Balanced vault daily. Researched and completed daily paperwork for all financial aspects of the store. 
    Office Cleaner/Contract holder
    Mckeesport, PA
    Coverall Cleaning/ Jun 1999 to Jul 2001 Responsible solely for securing a major medical building at all times when entering and exiting during closed hours. Gathered and emptied trash and recycling bins.Scrubbed walls,dusted all furniture as needed.Wet mopped public corridors, washrooms and office ares. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Sanitized exam rooms to doctor standards.Weekly cleaning of the entire parking lot and disposing of all trash properly.
    Independent Sales Representative
    New York, NY
    AVON LLC/ Jan 1999 to Current Maintains productive relationships with existing customers through exceptional follow-up sales. Bi-weekly sales deadlines. Generates sales contracts and annual sales reports.
    Delivers products to customers in a timely manner.
    Achieves President Club status monthly sales goals.
    Shares product knowledge with customers while making personal recommendations, discount rates, and traveling demonstrations set up
    High School Diploma: Advanced Placement Business/Accounting High Honors student
    Registered NMLS # 1483496
    Registered Pennsylvania Association of Notaries
    Notary Public expires 2021