Knowledgeable professional expert with diverse background in management and exceeding expectation and maximizing customer satisfaction. Dedicated in making operational and procedural improvements with over 20 years in customer service.
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-Replenished of ATM and Self Checkouts; Daily pick-up processing, identifying long/ shorts in the registers and office.
-Processed cash fund transfer
-Completed TRM procedures and bank deposits;
-Prepared and reviewed key reports and reconciling some key journal accounts.
-Complied with all Company policies and procedures.
-Processed register bags, which includes separating cash, coupons, and other media and processing coin.
-Prepared all deposits, which include using teller mate to weigh and enter currency into the computer, verifying, reconciling, and finalizing end of day business transactions to the system.
-Finalized business day, completes deposits, and prepares deposit for pick within time required for armored car service. Identifies, records, and tracks register and office long and short.
-Monitored area for signs of shrink and potential security risks and informs management and Loss Prevention.
-Prepared, organized, and separated various reports and logs: identifies relevant information and distributes relevant information to appropriate people.
-Confirmed appropriate amount of currency in Accounting Office upon opening, after final deposit and prior to closing the office daily.
-Prepares pre-set loan and change amounts to ensure CSM's and management will have adequate access to cash.
-Ordered and maintained correct denominations of currency and change daily from bank.
-Retrieved and processes income from company maintained vending machines.
-Plan and provide learning opportunities to students which support growth in the areas of cognition, early literacy and language, social development, play skills, fine and gross motor development, fine arts, adaptive/self-care skills, health and nutrition.
-Implement a developmentally appropriate and ongoing assessment of student progress.
-Follow Head Start and school district policies for referring children for further
diagnostic evaluation when necessary.
-Communicate with Head Start/Early Learning families on a regular basis via home
visits, parent conferences, written materials and informal personal and telephone
contacts.
-Promote and model good health and nutrition practices to children and families.
-Monitor the health and safety of students while at school.
- Use appropriate guidance strategies to help children learn socially acceptable behavior.
- Maintain written reports and records as required by the Head Start/Early Learning Program.
-Maintain a positive working relationship with students, families, colleagues, and
community members that will promote effective communication and collaboration.
-Actively seek to involve parents and families in the educational process and
development of their children.
-Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
-Quality Communication
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
-Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
-Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.
Reference transcripts and references provided on request.
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Accounting professional with demonstrated success in accounting management, formulation of internal controls and policies, and establishment of best practices. Extensive knowledge of monthly, quarterly and year end accounting procedures. Led the financial audit process, including 401-K, Sales Tax, and Workers' Comp Audits.
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Previous Work History:
Office Manager, Austin Allergy & Asthma Center
Store Manager, Anderson Drug, Inc.