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Knowledgeable professional expert with diverse background in management and exceeding expectation and maximizing customer satisfaction. Dedicated in making operational and procedural improvements with over 20 years in customer service.

  • Sales Analysis
  • Service Quality Improvement
  • Staff Development
  • Staff Motivation
  • Staff Training Accounting Management
  • Management of remote employees
  • Focused on customer satisfaction
  • Supervision Training and development
  • Scheduling
  • Highly analytical
  • Inventory control familiarity
Sam's Club | Madison, MS Member Service Supervisor 08/2011 - Current
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department
  • Increased territory sales by surpassing monthly goal of $1,250 with diligent leadership and expert customer relations
  • Supervises the day-to-day activities of customer service department within established policies and procedures
  • Responsible for the staffing level of the department.
    Recommends solutions for customers complaints
  • Coordinates with other departments to resolve issues involving the customer services department
  • Managed department schedules to maximize coverage during peak hours
  • Mentored and motivated employees in regards to service quality, knowledge and performance
  • Trained 45-60 new employees each quarter in procedures and policies in order to maximize team performance
WALMART | Sacramento, CA Accounting - Business Office 04/2000 - 07/2011

-Replenished of ATM and Self Checkouts; Daily pick-up processing, identifying long/ shorts in the registers and office.
-Processed cash fund transfer
-Completed TRM procedures and bank deposits;
-Prepared and reviewed key reports and reconciling some key journal accounts.
-Complied with all Company policies and procedures.
-Processed register bags, which includes separating cash, coupons, and other media and processing coin.
-Prepared all deposits, which include using teller mate to weigh and enter currency into the computer, verifying, reconciling, and finalizing end of day business transactions to the system.
-Finalized business day, completes deposits, and prepares deposit for pick within time required for armored car service. Identifies, records, and tracks register and office long and short.
-Monitored area for signs of shrink and potential security risks and informs management and Loss Prevention.
-Prepared, organized, and separated various reports and logs: identifies relevant information and distributes relevant information to appropriate people.
-Confirmed appropriate amount of currency in Accounting Office upon opening, after final deposit and prior to closing the office daily.
-Prepares pre-set loan and change amounts to ensure CSM's and management will have adequate access to cash.
-Ordered and maintained correct denominations of currency and change daily from bank.
-Retrieved and processes income from company maintained vending machines.

Thompson Head Start Center | Natchez, MS Teacher 01/1998 - 03/2000

-Plan and provide learning opportunities to students which support growth in the areas of cognition, early literacy and language, social development, play skills, fine and gross motor development, fine arts, adaptive/self-care skills, health and nutrition.
-Implement a developmentally appropriate and ongoing assessment of student progress.
-Follow Head Start and school district policies for referring children for further
diagnostic evaluation when necessary.
-Communicate with Head Start/Early Learning families on a regular basis via home
visits, parent conferences, written materials and informal personal and telephone

-Promote and model good health and nutrition practices to children and families.
-Monitor the health and safety of students while at school.
- Use appropriate guidance strategies to help children learn socially acceptable behavior.

- Maintain written reports and records as required by the Head Start/Early  Learning Program.
-Maintain a positive working relationship with students, families, colleagues, and
community members that will promote effective communication and collaboration.
-Actively seek to involve parents and families in the educational process and
development of their children.

Education and Training
Jackson State University | | Jackson, Mississippi , United States Bachelor of Science in Health Care Administration Expected in 2023
North Natchez Adams High School | | Natchez, Mississippi , USA High School Diploma

-Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

-Quality Communication
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

-Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

-Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.

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Property Management Professional of 14+ years with extensive residential asset management, sales and marketing experience. Decisive, results oriented leader who enables teams by providing a high energy positive environment, competency based training and support.  Highly ethical conduct in business and interpersonal relationships.
  • Portfolio Management
  • ARM / CFE
  • Budgeting / Reporting
  • Acquisitions / Dispositions
  • Yardi, OneSite, AS400, Quickbooks
  • Fluent in Spanish / Russian
  • New construction / rehab / lease-ups / resynd
  • Operations Management
  • Marketing / Sales
  • Training / Development
  • Organization / Technical skills
  • Improved operating structures through effective budgeting, expense and income management to enhance efficiency, productivity and revenues.
  • Recruited and retained strong management teams for new and distressed apartment communities within a portfolio.
Area Manager 12/2018 to Current Nevada HAND, Inc Las Vegas, NV
  • Responsible for successful operational and financial performance of the assigned portfolio.
  • Ensure compliance with regulatory requirements.
  • Prepare month end and weekly reports.
  • Hire, onboard, train and supervise staff and assess staff performance.
  • Conduct site visits, walk vacant units, observe curb appeal and evaluate general property maintenance.
  • Monitor occupancy and unit availability; recommend shifts in marketing strategies as appropriate.
Property Accountant 11/2017 to 11/2018 Block Real Estate Services, LLC Kansas City, MO
  • Complete Month-End closings in a timely manner and produce accurate and quality financial reports.
  • Generate budget variance explanation reports, capitalize expenditure, property tax, insurance, and accrue operating expenses schedules to support income statement and balance sheet accounts.
  • Prepare construction draws
  • Ensure proper coding of all invoices or payables associated with assigned entities.
  • Bank Reconciliations, Journal Entries, AP/AR Reconciliations. 
  • Assist with year-end and audit paperwork.
Regional Property Manager 10/2011 to 11/2017 Dalmark Management Group, LLC Leawood, KS
  • Oversee daily operations of 13 communities in 2 states.
  • Administer budgets and analyze / identify opportunities for reduction in operating costs.
  • Direct resident relations programs to provide quality service and effectively resolve resident concerns.
  • Assist with due diligence process for company's acquisition of new assets.
  • Direct day-to-day operations with ongoing coordination with individual managers, as well as monitor a collective staff of 42.
  • Complete monthly financial and physical audits for each property to ensure operations maintaining management company standards.
Office Manager / Accounting 05/2009 to 10/2011 Rocmar Services, LLC Liberty, MO
  • Analyzed, examined and interpreted account records, compiled financial information and reconciled reports and financial data.
  • Processed journal entries and performed accounting corrections to ensure accurate records.
  • Assisted with quarterly audit preparation and closing reports.
  • Tracked all spending against approved requests.
  • Created budgets and forecasts.
  • Coordinated monthly payroll functions.
Property Manager 05/2008 to 05/2009 HAKC Kansas City, MO
  • Constructed and implemented policies and procedures for site staff of 12.
  • Maintained accurate financial statements and files.
  • Correctly utilized EIV and income source databases.
  • Oversaw compliance with local, state and federal laws pertaining to the industry, employment and resident / tenant relations.
  • Managed contractors for turn-key and capital projects.
Leasing / Assistant Manager / Property Manager 12/2005 to 08/2007 Cohen-Esrey Real Estate Overland Park, KS
  • Maintained personal contact with tenants
  • Maintained and monitored work order system
  • Lease administration
  • Regularly inspected tenant spaces, mechanical and ground areas
  • AP / AR
  • Reporting
Bachelor of Science: Accounting University of Kansas Lawrence, KS
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Accounting professional with demonstrated success in accounting management, formulation of internal controls and policies, and establishment of best practices. Extensive knowledge of monthly, quarterly and year end accounting procedures. Led the financial audit process, including 401-K, Sales Tax, and Workers' Comp Audits.

Areas of Expertise
  • Financial Statement Analysis
  • Account Reconciliation Expert
  • Great Plains and MAS90 Familiarity
  • Effective Time Management
  • Generally Accepted Accounting Principles
  • Profit & Loss
  • Accounts Receivable / Accounts Payable / Payroll
  • Cash Flow Forecasting
  • Strong Organizational skills
  • Expert in Customer Relations
  • Financial Audits
  • General Ledger
  • Income / Business Taxes
  • Cash Flow Projections
Accountant 07/2017 to Current Total Pro Flooring, LLC Austin, TX
Assisted in establishing the accounting system for a full-service flooring company experiencing a tremendous growth rate in its first 4 years of existence. Many of the processes were performed outside of QuickBooks online. Within a year, the company quickly outgrew the capabilities of QuickBooks for a flooring company. 
Currently assisting the company in the implementation of the RFMS operational software. RFMS will manage and schedule installers, timesheet tracking, job costing, budgeting vs actual analysis, payroll, calculate commissions, client invoicing and ordering of materials ensuring each job starts on time. In addition to RFMS servicing as an operations tool, all accounting functions will be performed on this platform.
Assisted the owner in obtaining two lines of credit with the company's current bank affiliations to provide additional working capital in obtaining and finishing out new office space, a showroom, warehouse, and a new marketing campaign to add new revenue streams.
Ensured that all corporate, payroll, and federal tax returns were filed and paid on a timely basis.
Assistant Controller 10/2014 to 10/2016 Lakeway Regional Medical Center, LLC Lakeway, Texas
  • Managed and supported Payroll department in the processing of more than 400 employees on a bi-weekly schedule
  • Ensured accurate posting of each payroll run and accruals
  • Collaborated extensively with financial auditors during preliminary and year-end audit process
  • Prepared and reviewed all reconciliations of all cash and balance sheet accounts
  • Ensured all journal entries were posted with adequate support
  • Reconciled all sub ledgers to the general ledger
  • Conducted analysis of significant changes in GL account balances month over month, year over year, and analyzed variances from actual to budget
  • Reviewed, prepared and submitted monthly financial packet to management for review and submittal to the Board for consideration and action
  • Oversaw preparation of 1099 tax forms at year-end and submitted monthly sales tax reports to the Texas State Comptroller
  • Remitted all payments for payroll taxes, 401-K contributions, and employee garnishments on a timely basis
  • Compiled, reviewed and filed all needed payroll reports, e.g. 941, 940, W-2's, Texas Workforce Commission, both accurately and timely
  • Ensured the integrity and accuracy of the financial statements for management's review
  • Acted as lead for all company audits and furnished critical information for the property tax appeal
  • Spearheaded the Great Plains Accounting system upgrade from Version 2010 to 2016
  • Drove implementation of payroll reporting enhancements to submit IRS tax forms to employees and the IRS required by the Affordable Healthcare Act
  • Implemented various modules in the accounting system
  • Oversaw accounts payable and receivable operations for with $2.75 Million dollars in monthly expenses
Accounting Manager 07/1993 to 09/2014 Worldwide Clinical Trials Austin, Texas
  • Worked collaborative with auditors during preliminary and year-end audit processes
  • Applied Generally Accepted Accounting Principles (GAAP) in the development and presentation of financial statements within corporate time lines
  • Identified key issues based on analysis of performance and reported to senior management
  • Acted as back-up supervisor for five member accounting department
  • Maintained Work in Process Schedule for revenue recognition
  • Secondary signatory for 300 checks per week in the absence of the finance director
  • Wrote the monthly financial narrative to the parent company
  • Reviewed A/P vouchers and employee reimbursements for accuracy relating to data entry and posting to the general ledger
  • Submitted timely filing and payment of monthly Sales & Use Tax Reports
  • Preparation and timely filing of all payroll required reports to all federal and state agencies and managed the payroll department processing more than 350 employees on a bi-weekly schedule
  • Managed the fixed assets module and ensure proper posting of depreciation and amortization for the monthly financial statements
  • Upload all check payments into positive pay to the bank
  • Assisted in analysis of variances between budget vs. actual reports and P&L fluctuations
  • Supported preparation and filing of federal and state tax returns
  • Ensured timely and accurate filing of the 1099-MISC tax forms to vendors, individuals and the IRS for more than 3,000 recipients
  • Prepared the monthly cash flow projection to review with the finance director for reporting to the parent company
  • Provided annual information to consultants allowing them to review and appeal personal property taxes with the Travis County Appraisal Board
  • Delivered a higher-level customer support related to rebate calculations and maintain customer relations relating to accounting
  • Reviewed the monthly status of accounts receivable balances and identified risk with the finance director for reporting to the parent company
  • Prepared and oversaw journal entries including recurring entries such as prepare month-end accruals, pre-paid adjustments, and unrecorded liabilities
  • Performed G/L account reconciliation and analysis of trial balances for all entities of WCT with monthly-end and year-end closes
  • Served as a role model for the department. Participated in training and cross-training with accounting staff as needed
  • Ensured timely implementation of the conversion from the MAS90 accounting software to the Great Plains Accounting Software, meeting deadline to go live on the new accounting system at Worldwide Clinical Trials

Previous Work History:

Office Manager, Austin Allergy & Asthma Center

Store Manager, Anderson Drug, Inc.

Accounting Southwest Texas State University San Marcos, Texas, USA
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Professional Summary
Accounting Supervisor who effectively serves as the first point of contact for employee-related issues. Adept at successfully solving complex problems. Highly creative Accounts Receivable Clerk with 6 years in accounting and finance. Results-oriented and solution-focused professional. Accounting Clerk adept at collaborating with cross-functional departments and personnel. Familiar with GAAP standards and A/P software. Accounts Receivable Clerk who leverages strong organizational, technical and interpersonal skills. Accounting Clerk skilled in problem-solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Accounts Payable Clerk committed to accurate payment tracking across all company departments. Focused Accounting Supervisor adept at streamlining accounting department procedures by eliminating unnecessary payment tracking systems. Dynamic Accounts Payable Lead who thrives in high-pressure, team atmospheres. Extensively trained in Quickbooks, Access. Accounting Supervisor highly skilled in troubleshooting all accounting issues with speed and efficiency.
  • Accounts payable specialist
  • Analytical reasoning
  • Exceptional organization
  • Strong in MS Access and Excel
  • Familiar with VBA programming
  • Invoice coding familiarity
  • Account reconciliation
  • Accounting procedures consultant
  • Superior attention to detail
  • Advanced computer proficiency (both PC and Mac)
  • Intuit QuickBooks specialist
  • Expertise in invoice and payment transactions
BILINGUAL: English(intermediate) and Spanish( native language)
Work History
Project Engineer in accountting, 10/2016 to Current
South Florida Construction Solutions Bay Harbor Island
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Reviewed all expense reports for accuracy and proper expense disclosure.

Driver Payroll, 02/2016 to 09/2016
Florida Beauty 7400 st 72 AVE, Doral 33126

Accounting manager, 05/2011 to 09/2015
Cerveceria Guido Perez Cuba

Master of Arts: Computer Sciense, 2010
Instituto Superior Politecnico - Cuba
Master of Arts: Accounting, 2013
Havana University - Cuba
Associate of Arts: Accounting, Current
Keiser University - E.U