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Summary
Team-oriented Accountant adept at creating clear and comprehensive financial reports to present to senior management. Enjoys being part of a dynamic team. Excel Expert with success in maintaining and organizing data. Skilled in VLOOKUP formula development, Pivot Table generation, and Pivot reporting. Demonstrated ability to use critical and strategic thinking to resolve discrepancies, fill gaps, and sustain quality control benchmarks.
Skills
  • Account reconciliation specialist
  • Advanced bookkeeping skills
  • Fiscal budgeting knowledge
  • ​Budget analysis
  • Strong communication skills
  • Superior attention to detail
  • Self-motivated professional
  • Advanced Microsoft Excel                 (Vlookup/PivotTables/Formulas/Macros)
Work History
Quality Assurance Specialist 03/2012 to Current
BREF Bahamas Management – Plantation, Florida
  • Conducted evaluation of call center employees to ensure staff are maintaining company quality assurance standards and meeting sales goals.
  • Provided coaching and development to improve work performance
  • Developed and maintained operations statistical reports in Microsoft Excel to assist the company leadership and executives in their management of the call center 
  • Identified and reported emerging trends and missed opportunities to floor supervisors so that they may better develop their call center agents
  • Developed curriculum for newly hired staff in quality assurance
  • Developed curriculum for changes in call center quality assurance  standards
  • Presented curriculum during leadership meetings and new hire training.
Reservations Sales Agent 09/2006 to 12/2011
Costa Cruise Lines – Hollywood, FL
  • Enthusiastically sold and supported the Costa Cruise Line product in their endeavor to increase revenue and build customer loyalty through outstanding customer service
  • Professionally  answered incoming sales and serviced calls from travel agents, direct passengers, and Costa staff sharing my knowledge and experience with Costa's wide variety of cruise ships, itineraries, and policies
  •  Assisted staff by developing and maintaining a Promotional Update in Microsoft Excel
Office Manager 03/2005 to 09/2006
Cleveland House – Hollywood, FL
  • Administrative Assistant to the Owner/Operator of the Cleveland House, a hotel in Hollywood, Florida.
  • Duties included professionally answering incoming calls requesting rate and amenity information about the hotel
  • Developed and maintained an automated rent accounting system in Microsoft Excel
  • Maintained employee payroll and benefit records
  • Maintained an accounts payable suspense file to ensure timely payments to vendors and state agencies in Microsoft Excel
  • Designed logos, business cards, and informational brochures in Adobe Photoshop and Microsoft Publisher to assist in the marketing of the hotel
  • Developed and maintained an automated database in Database Pro to compile information and develop accurate reports for the Owner, Accountants,  and other corporate officers.
Accounting Technician 08/1989 to 05/2004
US Department of Justice/Federal Bureau of Prison – Washington, District of Columbia
  • Maintained integrity of general ledger, including the chart of accounts.
  • Generated financial statements and facilitated account closing procedures each month.
  • Compiled general ledger entries on a short schedule with nearly 100% accuracy.
  • Analyzed and researched reporting issues to improve accounting operations procedures.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Suggested budgetary changes to increase government efficiency.
Education
Bachelor of Science: Business Economics 1987 Willamette University - Salem, Oregon
Accomplishments

US Department of Justice Awards

  • 2002 ~ Selective Placement Program Manager of the Year, Western Region
  • 2000 ~ Federal Bureau of Prisons, Paralegal of the Year
  • 1995 ~ Federal Bureau of Prisons, Paralegal Trainee of the Year
This resume is created in 7 minutes.
Summary
Ability to trouble shoot customer problems; high standard of customer service; ability to analyze problems and offer resolution; able to work with all kinds of temperaments in a highly demanding fast paced position.
Skills
  • Administrative Support Work
  • Human Resources
  • Data Entry
  • Excel
  • Microsoft Word
  • Outlook
  • Bookkeeping/Accounting
  • Image Now
  • Document Scanning
  • Sage 300
  • Account reconciliation
  • Expertise in invoice and payment transactions
Work History
Accounting Technician II, 03/2013 to 03/2017
Uniformed Services Benefit Association – Overland Park, KS
  • Processes Accounts Payable including assigning general ledger account codes.
  • Balances reports for new and current Group Permanent, TWL and Generation 3 loans, surrenders.
  • Processes bank reconciliations.
  • Processes agent commissions.
  • Processes agent 1099s.
  • Sends USBA and PUB ACH files to bank.
  • Deposits and enters loan payments.
  • Issues on-line stop payments.
  • Processes audit lists.
  • Assists with maintenance of USBA and Services Inc.
  • financial statements, researching general ledger problems and making corrections as necessary.
  • Pays Kansas State Use tax annually.
  • Pays Canadian Sales tax semi-annually.
  • Maintains and balances cash book.
  • Maintains bank account records and signature authorizations.
  • Escheats checks to NYL on annual basis.
  • Verifies credit card payments and credits payments to customers' records .
Business Manager, 09/2008 to 06/2012
Renaissance Academy – Kansas City, MO
  • Processed payroll for 120 employees.
  • Reviewed and processed monthly benefit invoices and reconciled discrepancies.
  • During open enrollment upgraded changes on existing employees such as 401k plan, life insurance, medical, dental, and vision plans, long term and short term disability.
  • Explained to new employees in depth about their insurance options.
  • Worked with multiple insurance companies about their benefit packages.
  • Ran monthly financial reports in MAS500, including income statements, balance sheets, monthly trend reports, budget versus actual, and aged payable report.
  • Processed all accounts payable and receivable invoices.
  • Maintained all employee files.
  • Processed all new hires, terminations, and changes to all employees.
  • Responsible for background checks, drug screenings, and certifications.
  • Created letters, memos, and reports for principal.
  • Responsible for travel arrangements, meetings, and calendar for principal.
Com-Coordinator/Dispatcher, 09/2006 to 09/2008
Tri Command Military Housing – Beaufort, SC
  • Coordinated subcontractor work.
  • Processed all accounts payable invoices.
  • Ensured vacant homes were ready to be rented and ensured all cost associated with homes were invoiced correctly.
  • Entered maintenance service orders and reconciled service hours on Yardi.
  • Answered phones and accepted service calls.
  • Received and recorded service request for residents, disbursed request to maintenance supervisor.
  • Assigned Urgency Codes in accordance with written policy.
  • Prepared work orders and dispatched to service crews.
  • Closed out open work orders in Yardi software.
  • Prepared completed job orders proper distribution or filing.
  • Dispatched orders and relayed messages and special instructions to service crews and other departments using radio or telephone communication.
  • Processed all vendor contracts.
Education
High School Diploma: 1991
Boston High - Boston, MA
Additional Information
  • ACCOMPLISHMENTS
  • Received "Making a Difference" Award in 2009
  • Received "Commitment to Excellence" Award in 2011.
  • Processed up to 120 invoices per month for small company.
This resume is created in 7 minutes.
Professional Summary

Professional, detail-oriented Accounting Technician with 4+ years' experience maintaining accurate accounting information for a large-scale financial organization. Driven to action and able to learn and master new information, with a track record of delivering on tasks precisely, efficiently, and quickly. Strong interpersonal skills and the ability to communicate effectively with a wide variety of people. Have a bachelor's degree in Accounting.

Skills
  • Detail-oriented with a commitment to accuracy
  • Ability to multi-task
  • Time management
  • Adaptability with ability to work under pressure
  • Analytical nature, ability to solve problems and make decisions
  • Proficient in Excel and SAP
  • Strong organizational skills
  • People oriented
Work History
Accounting Technician, 03/2019 to Current
 City Of Portland – Portland, OR
  • Follow up on stale dated checks, cancel and reissue checks
  • Review one-time vendor payment run and employee payment run for clothing and mileage reimbursements, redacting personal info
  • Monitor SAP AP Cancel box
  • Answer customer service line
  • Run no PDF attachment report daily 
  • Calling vendors for updated contact information
  • Send out various monthly reports - GR/IR and Unposted JE 
  • Follow up on outstanding advances
Account Clerk II, 08/2014 to 08/2018
 Santa Clara County - Valley Medical Center - Finance – San Jose, CA
  • Reconciled and prepared mental health and public health department deposits for bank deposit
  • Performed petty cash audit of health clinics throughout the county
  • Reconciled and prepared petty cash reimbursements for repayment
  • Tracked and investigated discrepancies in pharmacy deposits
  • Prepared and entered monthly credit card sales
  • Entered reversing entries for returned checks
  • Created Daily Deposit spreadsheet in Excel to track revenue flow for hospital, updated and sent out report daily
  • Entered journal entries in SAP, and provided customer service to patients and employees
  • Reconciled and prepared clinic copays for bank deposit utilizing EPIC
Customer Service Representative, 07/2013 to 08/2014
 On-Site – Campbell, CA
  • Provided technical support to clients using On-Site.com over the phone and thru online chat
  • Interacted with clients and end-users to provide and process information in response to inquiries and requests about On-Site products and services
  • Trained clients on On-Site products by staying current with system information, changes and updates
  • Assisted in setup of websites for new clients
Shift Supervisor B, 09/1998 to 06/2013
 CVS Pharmacy – Los Gatos, CA
  • Open and closed store, assigned employees to specific duties to best meet the needs of the store
  • Reconciled and prepared daily deposits for bank deposit
  • Performed cash drawer reconciliations, tracked and investigated cash overages/shortages
  • Performed timekeeping functions including collecting and tracking hours worked and reviewing and releasing payroll to corporate office
  • Trained new employees, including new store managers, on reconciliation of daily deposits and other office procedures
  • Maintained pricing accuracy by auditing shelf prices and tracking and printing daily price changes
  • Inventory management including counting and compiling inventory reports for outside inventory audits
  • Audited and maintained personnel records in home store and other stores in the district, kept paperwork and records in order with accordance to loss prevention standards
  • Reconciled and recorded vendor invoices and reported discrepancies to store manager
Education
Bachelor of Science: Business Administration/Accounting, 12/06
 San Jose State University - San Jose, CA
Associates Degree: Business and Liberal Arts, 5/04
 West Valley College - Saratoga, CA
This resume is created in 7 minutes.
Career Overview
  • Dynamic and reliable customer service representative with 20 plus years of banking.
  • Skilled in addressing customer concerns with speed, accuracy and professionalism.
  • Friendly customer service with can-do attitude and willingness to help at all times.



Highlights
  • Self-starter
  • Deadline-oriented
  • Time management
  • Dependable and reliable
  • Cash handling
  • Advanced accounting background
  • Detail-oriented
  • Bank reconciliations
Professional Experience
Suzanne's & Jenny's March 2012 to Current Manager / Sales person
Lethbridge, AB
  • Interviewed, hired and trained new staff.
  • Provided detailed monthly reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Resolved customer questions, issues and complaints.
  • Reorganized the sales floor to meet company demands.
Victory Lutheran Church January 2009 to June 2011 Office Administrator
Medicine Hat, AB
  • Organized billing and invoice data and prepared accounts receivable
  • Process payroll.
  • Verified that information in the computer system was up-to-date and accurate.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Peace Country Health April 2007 to March 2009 Accounting Technician
Grande Prairie, AB
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Strictly followed all federal and state guidelines for release of information.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
TD Canada Trust February 1979 to June 2003 Customer Service Representative
Calgary, AB
  • Updated confidential employee banking information with accuracy and speed.
  • Maintained accounts receivable documentation electronically and on paper.
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Processed journal entries, online transfers and payments.
  • Entered weekly sales and customer count sheets for review by management.

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