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Objective CUSTOMER SERVICE PROFESSIONAL Profile * More than 10 plus years' successful experience in customer service with recognized strengths in collections, problem-solving and planning/implementing proactive procedures to avoid problems. Possess solid call center experience. Ability to relay viable information and focus on customer retention and satisfaction. Synopsis of Achievements * Directly responsible for reducing over 100 (20K+) National Accounts through direct collection and reconciliation and maintaining current A/R status.
Kelly's Kleaning Service May 2011 to February 2013 Business Owner and Operator
Indianapolis, Indiana
IMC Credit Services September 2009 to February 2011 Call Center Specialist
Indianapolis, IN
  • Collections and payment plan arrangements *Insurance and Medicaid billing.
Premiere Credit January 2007 to January 2009 Collections Specialist
Indianapolis, IN
  • Implemented rehabilitation Programs *Implemented Student loan consolidation programs.
Krystal Restaurant Corporation January 2004 to January 2007 Operations Manager
Chattanooga, TN
  • Hiring/Scheduling *Inventory *Managed day-to-day operation of local franchise while working for corporate office.
Simon Property Group January 1999 to January 2004 Accounts Receivable Analyst
Indianapolis, IN
  • Responsible for ten commercial properties with over 800 monthly rental collections in excess of $15 million annually.
  • .
  • Directly responsible for reducing over 100 (20K+) National Accounts through direct collection and reconciliation and maintaining current A/R status.
Nations Title Agency January 1997 to January 1999 Indianapolis, IN
  • Responsible for creating Real Estate title policies.
  • Scheduled and assisted with Real Estate closings.
  • Broad Ripple High School.
  • Humanities Magnet Program & Performing Arts.
This resume is created in 7 minutes.

Profit-focused Accounts Receivable Team Leader who is an expert in cost reduction. Desires a role of increased responsibility and authority.

  • Manage Key Receivables
  • Staff leadership and development
  • Proficient in Collection Management
  • Internal auditing of A/R
  • Data trending
  • Account reconciliations
  • Risk management
  • JD Edwards, Cortera, Dun & Bradstreet, SAP, Oracle, Microsoft Office
  • Business performance improvement
  • Operations management
  • Credit Review
  • Conflict Resolution
  • Powerful negotiator
Accounts Receivable Analyst Team Lead, 04/2014 to Current Huber + Suhner - Charlotte, North Carolina
  • Responsible for leading the daily operations of all Accounts Receivable for the US
  • Review sales orders on credit hold and release of shipments
  • Manage relationships of third party buyers and vendors in addition to executing the invoice discrepancy process
  • Direct cash applications so that all journal entries are entered by month end for reconciliation
  • Create monthly aging reports in the BaaN system
  • Oversight over forecasts, flash reports and ad hoc reports on a weekly basis
  • Interface with customers, sales personnel, and with upper to middle management regarding collection matters and complex accounting issues
  • Accountable for reporting monthly financial results to senior management
  • Act as the team trainer and key contact for national accounts
  • Troubleshoot issues in accounts receivable
Accounts Receivable Specialist, 07/2010 to 04/2014 Husqvarna - Charlotte, North Carolina
  • Acted as operational accounting liaison with the sales department to ensure continuous support in managing their day-to-day responsibilities
  • Processed and completed necessary GL entries to reconcile incorrect entries
  • Requested Credit Memos for any adjustments such as shortages, price discrepancies, currency adjustments, allowances, freight, merchandise exchange transactions, returns, Defective in Field (DIF), damage items credits, duplicate invoices, and missing shipments
  • Investigated deductions from customer payments, provide necessary back up documentation to clear discrepancies such as Bill of Lading, Packing slips or Proof of Deliveries
  • Reduced aging on a monthly basis to reach the departmental goal of reducing Accounts Receivable Daily Sales Outstanding (DSO)
Credit Analyst, 06/2008 to 01/2010 American Tire Distributors - Charlotte, North Carolina
  • Managed all credit issues within eight assigned Distribution Centers
  • Conducted Dun & Bradstreet Reports for information on potential customers
  • Followed up on all information requested or required that would impact the credit decision-making process
  • Pulled credit files on accounts that exceeded credit limit for review by the Regional Credit Manager
  • Prepared and distributed the Weekly/Monthly/Annual Aging report to Senior Management and to Distribution Centers
  • Managed specific accounts for collection action and monitored agency progress
Accounts Receivable Representative, 06/2004 to 05/2008 iQor - Charlotte, NC
  • Ensured contracts are invoiced and collected according to terms of contracts
  • Reviewed and determined credit hold releases
  • Assisted auditors with payment receipts verification and provide documentation for various transactions
  • Performed release of documents and cargo
Bachelor of Arts Degree: Business Management, May 2013 Belmont Abbey College - Belmont, North Carolina
Associate of Arts Degree: Accounting, May 2010 Central Piedmont Community College - Charlotte, North Carolina

JD Edwards, Accounting principles, Accounts Receivable, BaaN, contracts, credit, customer service, documentation, Dun and Bradstreet, Electronic Data Interchange, EDI, Senior Management, financial management.

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Professional Summary

Detail-oriented Accounting Clerk with 19 years effectively maintaining accurate accounting information for financial organizations.

  • Strong Interpersonal and Communication Skills
  • Politeness and Professionalism
  • Vendor Negotiations & Management
  • Excellent Organization Abilities
  • Accounts Payable & Receivable Processes
  • Expertise in invoice and payment transactions

  • Proficient in Microsoft Office, Peachtree and In-House Accounting Software
  • Payable Discrepancies
  • Account reconciliation
Work History
Accounts Payable Specialist, 01/2018 to 07/2018
City of Jacksonville Finance Dept. Jacksonville, NC.

Also Employed from August 2010 to April 2013

  • Act as administrator for procurement card, travel card, and fuel card accounts.
  • Maintain and reconcile City credit card statements and process for payment monthly.
  • Ensure purchases made are being properly charged to the departments and procurement card policy is being adhered to.
  • Review travel expense reports and supporting documents ensuring that all activity and associated calculations are correct. Issue travel advances and reimbursements as requested.
  • Process invoices for uniform rentals monthly while verifying coding is accurate.
  • Process electric bills for entire municipality, ensuring all charges are properly allocated to each department.Resolve any issues that may arise with accounts.
  • Process field purchase orders related to travel authorizations and registrations, telephone bills for the entire municipality and cellular phone bills for the same.
  • Process A/P for purchase orders, ensure invoices are accurate and appropriate sales or use tax is paid.
  • Ensure invoices are paid in a timely manner to assist department in meeting performance goals.
  • Prepare budget for electric, uniforms and yellow pages for the entire municipality.
  • Review and update the weekly check run in the disbursement system.
  • Act as back-up to the Buyer as needed.
  • Assist peers with understanding the City travel policy and uniform policy.
  • Create vendor files in computer system, using vendor application and W-9 as they are submitted.
  • Ensure that appropriate insurance is provided by vendors who are required to have it.
  • Prepare adjusting journal entries for correcting accounts as necessary.
  • Replenish the petty cash fund upon request and verify department head signatures and the account number coding of all receipts prior to payment processing.
  • Prepare statements and reports as requested for Comprehensive Annual Financial Report.
  • Researched and resolved accounts payable discrepancies.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
Accounts Payable Clerk, 12/2016 to 01/2018
Onslow County Public School System 200 Broadhurst Rd., Jacksonville, NC. 28540

*Supervise invoice processing, purchase orders, expense reports, credit memos and payment transactions.

*Act as the back up for the Accounts Payable Supervisor for the Onslow County Schools weekly check run.

*Review and process invoices for payment in a high volume environment in a timely and accurate manner.

*Provide outstanding customer support to school/departmental financial contacts.

*Works effectively with vendors to resolve accounts payable issues, research and resolves accounts payable discrepancies.

*Review Vendor Applications ensuring all information and W9 are correct and match Procurement and IRS records.

*Vendor document maintenance; correspond along with vendors and react to inquiries.

Accounts Payable And Accounts Receivable Analyst, 02/2008 to 06/2010
M&W Fire Apparatus Vinton, VA.

  • Type/ track requisitions, coordinate purchase order requests, maintain purchase orders and monitor accounts.
  • Computer skills with proficiency in MS Word, Excel, Outlook and Peachtree Accounting.
  • Manage A/P, A/R and expense control procedure
  • Credit card reconciliation, finance charges, billings, invoicing and charge backs
  • Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies.
  • Follow through on timely and accurate month-end closings, financial reporting activities, and journal entries.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Composed effective accounting reports summarizing accounts payable data.
  • Created daily and weekly cash reports for accounting management.
Project Accountant, 10/2005 to 09/2007
Shaw Environmental Camp Lejeune, Jacksonville, N.C.

  • Responsible for field purchasing and committing company funds.
  • Perform work within Vision Procurement and A/P Modules.
  • Responsible for use and reconciliation of Company Purchasing Cards for project expenditures.
  • Settle/Negotiate project vendor invoicing disputes.
  • Review time sheets and expense reports for accuracy and completeness.
  • Provide project cost accrual information regarding material, equipment, subcontractor costs to Project Controls.
  • Schedule travel arrangements for inbound/outbound employees.
  • Maintain and balance $2500 petty cash accounts.
  • Researched and resolved accounts payable discrepancies.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
Building Department Secretary, 01/2001 to 04/2005
City of Amherst Building Department Amherst, Ohio

  • Proficient in Microsoft Office.
  • Issue building permits through ICES Software, maintain permit history.
  • Issue monthly reports to the Mayor, County Auditor and State.
  • Issue contractor registrations and maintain computerized contractor information.
  • Track plans, distribute plans to proper Plans Examiner, maintain files and records for plans and approvals.
  • Troubleshoot problems for placate irate citizens, log/track/inspect complaints and write letters with specific resolution dates.
  • Coordinate purchase order requests, type/track requisitions, maintain purchase order numbers and monitor accounts.
  • Maintain building inspection office records, update real estate transfer records, print current reports for access/review, enter and log all daily inspections.
  • Payroll, complete bi-weekly payroll to Auditor\'s Office.
  • Balance all accounts monthly with Treasure\'s Office.
  • Construct letters and memos for Inspectors Schedule inspections for the Chief Building Official, Building, Electrical and Plumbing Inspectors.
  • Secretary of the Downtown Design Review Board, recording and typing minutes for monthly meetings.
  • Prepare monthly agenda and packets for all board members of the Design Review Board.
  • Collect applications and information from business owners in the Downtown Revitalization Zoned Area.
  • Gathered and analyzed data for studies and reports and made recommendations based on findings.
  • Responded to citizens\' complaints and requests for information and services.
Office Manager, 05/1997 to 03/1999
C.M. Doane Electric Company Lorain, Ohio

  • Payroll through ADP
  • Construct letters and bids
  • Proficiency in MS, Word, Excel and Outlook
  • Coordinate vendor disputes, researched and resolved accounts payable discrepancies. Vendor Invoice Payments
  • Maintain and balance petty cash fund.
  • Managed incoming and outgoing calls while recording accurate messages.
Bachelor of Arts: Business Administration, Transferring to another school
Ashford University, - 8620 Spectrum Center Blvd., San Diego, CA 92123
Completed 71 Credit Hours