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Skillful Accounts Receivable Specialist resume

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Professional Summary
Detail-oriented Accountant with 7+ years effectively maintaining accurate accounting information for large-scale financial organizations.
Fluent in English, French, and conversant in Spanish.
  • Tax accounting
  • Strong communication skills
  • Financial reporting
  • Fiscal budgeting knowledge

  • Expert in Office, Quick Books, Excel, SAP, ADP
  • Budget analysis
  • Excellent time management

Work History
Senior Auditor, 03/2018
CR Williams & Associates, LLC Houston, TX
  • Analyze and research reporting issues
  • Supervise assigned audits
  • Communicate audit results to upper management
  • Research topics and complete issues in a timely manner
Senior Accountant, 08/2015 to 10/2015
RST Global Solutions Gulf of Mexico Sugarland, TX
  • Proactively researched technical tax issues related to consulting projects.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Suggested budgetary changes to increase company profits.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Analyzed and researched reporting issues to improve accounting operations procedures.
Assistant Controller, 01/2014 to 11/2014
Hilton Saint Louis at the Ballpark Saint Louis, MO
  • Interim financial advisor to hotel management and ownership.
  • Performed corporate accounting functions
  • Monitored and approved all sales, purchases, salaries and, expenses of the hotel.
  • Analyzed and interpreted large quantities of data with extreme attention to detail
  • Identified and researched unusual trends.
  • Reviewed capital applications ensuring full justification (annual plan, projections and budgets).
Accounts Receivable Specialist, 12/2012 to 01/2014
Hilton Saint Louis at the Ballpark Saint Louis, MO
  • Monitored company billing.
  • Collected receivables.
  • Ensured all receivables were processed and recorded accurately.
  • Actively participated in implementation, maintenance, and improvement of accounting software and systems.
  • Ensured daily and monthly goals were met.
  • Communicated with sales managers on various accounts.
  • Assisted in month end closing.
  • Prepared sales and use tax returns.
  • Took company aging from 30% to 1% over 60 days (below company standard).
Audit Associate, 09/2011 to 12/2012
CR Williams & Associates LLC Saint Louis, MO
  • Audit-related tasks performed for a variety of clients.
Bachelor of Science: Accounting, May 2011
Harris Stowe State University - Saint Louis, MO

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Job-winning Accounts Receivable Specialist resume

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Professional Summary
Customer oriented, forward thinking, analytical B2B collections professional with in depth 20+ years experience in Order to Cash environment.  Superb process improvement skills.

  • SAP
  • Oracle JDE
  • Salesforce
  • Advanced Microsoft Excel

  • Excellent oral and written communication skills 
  • Laser-fine attention to details
  • Process Improvements
  • Account Reconciliation

Work History
Collections Team Lead (Manager), 10/2016 to Current
Accenture, Inc Austin, TX.
  • Managing $300+ million monthly client Accounts Receivable.          
  • Managing team of 6 collections agents.          
  • Working effectively across all collections and non-collections teams to meet collections SLA's within restrictive client DTP guidelines.
Senior Order to Cash B2B Specialist, 11/2011 to 09/2016
APPLE, INC. Austin, Texas
  • Managed $160-300 million monthly in education, US and CAD, lease AR.
  • Consistently exceeded all collections goals.
  • Worked effectively across all of Apple Financial Services (AFS) internal and external, Apple contracts and sales in Austin, Cupertino and Canada to accurately process, bill and collect all Education lease orders in a high volume, fast paced environment.
  • Continuously reviewing processes and procedures for innovations and efficiencies.
  • Implemented missing processes and revised those that left Apple contractually at risk.
  • Improved and streamlined internal and external reporting via scripting, tableau and streetglide.
Accounts Receivable Specialist, 11/2010 to 11/2011
APPLE, INC (VOLT - contractor) Austin, Texas
  • Managed 77 million in retail AR.
  • 2011 FYE (9/11) collected 106% of goal (goal was 97% current).
  • Reconciled 100+ RMAs aged 2 years +/-, gained customer cooperation to provide SPOD for quantity variances, collected all price variances, collecting/crediting as appropriate all quantity variances.
  • Researched and documented SPOD for 1mil + in open AR aged 90+ days, collected 100%.
  • Researched, documented and collected/credited all rebate programs.
  • No write offs/bad debt.
Corporate Credit Manager, 09/2008 to 09/2009
  • Managed domestic and foreign Accounts Receivable and Credit.
  • Processed new credit applications, reviewed existing accounts, issued and/or adjusted terms/limits accordingly.
  • Managed credit insurance policy, new coverage and claims resulting in 250K recovery of bad debt.
  • Issued semi monthly reports for borrowing base.
  • Conducted weekly AR reviews with responsible staff.
  • Terms of net 30, brought DSO down to 27 or less.
  • Managed customer files in Intuitive accounting software.
  • Authored and implemented streamlined procedure and policy.
  • Developed and maintained virtual filing system.
  • Daily use of D&B, NACM, internet search and Euler Hermes.
Order Management Supervisor, 09/2007 to 08/2008
  • Managed accurate processing of all orders for product and support including entry into Softrax accounting software impacting revenue recognition, deferred revenue, fulfillment, inventory and AR.
  • Managed staff of 5.
  • Managed all record retention from incoming email to revenue review by developing and implementing in house virtual filing system saving 1k in paper alone and 20+ hours per week in manual filing time.
  • Softrax implementation.
  • Worked effectively as a member of the Finance team to ensure accurate and timely SEC reporting.
  • Authored procedure and policy guidelines, developed and documented streamlined procedures, trained internal and external customers and staff.
Revenue Analyst, 12/2005 to 09/2007
  • Audited and reconciled end user accounts for extended warranties and software licensing.
  • Managed 350-400 accounts, 1.5 - 2.0 million dollars average.
  • Successfully exceeded goal of 90 % current taking AR aging from 50% to 96% current in less than 8 months.
  • Customers included Dell, Sybase, HPE, IBM, Sony, Nortel, Symantec, et al.
42 credits English Literature: WILKES UNIVERSITY - Wilkes-Barre
English Literature
6 credits English Literature: FAIRLEIGH DICKINSON UNIVERSITY - Teaneck
English Literature
15 credits Accounting: DOMINICAN COLLEGE - Blauvelt, NY
15 credits Accounting
30 credits Business Administration: Business Administration, AUSTIN COMMUNITY COLLEGE - Austin, TX

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Experienced Accounts Receivable Specialist resume

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Professional Summary

I have spent 15 years in the fields of Customer Service. This includes 10 years of Auto, Life & Property Insurance Service and Claims at USAA. I pride myself on how I take care of customers and make them feel welcomed in order to assist them and explain any needs or concerns they have with their products. I have always been adaptable to learning new things and always end up at the top of my training classes while helping and teaching others. The last three years I have been involved with Accounting. I have always enjoyed numbers and was interested in learning the checks and balances of business. I would be a huge asset to your company and look forward to hearing from you soon. I have provided a detailed history of my previous employers. Please note the 10 years I have spent with one company, I look forward to being with your company and finding myself with there for a much longer period of time.

  • Superior attention to detail
  • Expertise in invoice and payment transactions
  • Account reconciliation
  • PeopleSoft expert
  • Analytical reasoning
  • Exceptional organization
  • Advanced computer proficiency (both PC and Mac)
  • Strong in MS Access and Excel
  • Ethical approach
Oracle, NetSuite, and Microsoft A/X. Efficient in computer technology and Programming. I have worked with all Windows programs from Windows 95 through Windows 10. Skilled in Excel, PowerPoint, Word, and Spreadsheets. I enjoy giving presentations at any time; have spoken in front of thousands and hundreds to explain programs and new processes. Big Data Analysis, I have collected information and organized the information so that it is interpreted easily.
Work History
Accounts Receivable Specialist 07/2018 to Current
Rackspace Hosting Inc. San Antonio, TX
  • Worked with credit manager and assisted cash application specialists to ensure proper application of customer remittances. 
  • Produced, distributed and tracked invoices.
  • Identified, researched and resolved billing variances.
  • Processed tax exempt certificates, coupons and vendor credit inquiries.
  • Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Used J.P. Morgan Access and Chase Orbital Programs along with Oracle, Core, and Encore Customer portals to review accounts.
Cash Applications Specialist 02/2018 to Current
Option Care San Antonio, TX
    I recently needed a job to work the night shift and this job was made available due to Option Care still being in a search for a new building to open the day shift. I need to be back on the day shift at this time.
  • Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
  • Used CPR+ to keep track of all data.
  • Analyzed customer accounts to catch discrepancies before they became major issues.
  • Entered financial data into the company accounting database to be verified and reconciled.
Accounts Receivable Specialist 06/2016 to 02/2018
Stone Oak Pkwy San Antonio, TX
  • Collects customer information for the credit application and approval process and submits to management for review, approval, or denial of credit.
  • Assists in conducting periodic account reviews to identify and follow up on key accounts to ensure effective collection and customer service satisfaction.
  • May interface and partner with other business units as necessary.
  • This position entails handling $100,000's of dollars of payments daily received from all over the country.
  • Responsible for making sure funds are posted to correct account.
  • Contacting Clients to confirm where they want their checks and credit card payments applied.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Child Support Representative 10/2015 to 06/2016
Systems and Methods Inc San Antonio
  • This position receives calls from child support customers and other stakeholders and responds to following contract requirements.
  • Customer Service Representatives are responsible for responding to correspondence according to standard Operating Procedures and other duties, as assigned.
  • Responsible for completing SMI system and State system updates in accordance with contract requirements.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Licensed Health Insurance Agent 04/2015 to 09/2015
UnitedHealthCare San Antonio, TX
  • Quickly adapted to learning the healthcare profession and billing.
  • Handled multiple accounts daily.
  • Satisfied many customers by reaching out to different facilities laboratories and doctors to assist with medical needs.
  • Adjusted to learning medical coding, this includes Diagnosis codes, Procedure Codes and CPT codes.
  • Evaluated the accuracy and quality of data entered into the agency management system.
Email/Chat Communications 01/2011 to 01/2014
  • Researched best practices in regards to consumers and how they would use chat as opposed to a phone/email experience.
  • Assisted with opening the first Insurance center that uses Chat for customer service.
  • Helped to coordinate computer programs such as Cisco Interaction Manager to work with customer's computer systems.
  • Assisted directly with customers and advised on Auto, Homeowners, Renters, Valuable Personal Property, and Umbrella Insurance accounts., Spent a year assisting members with Insurance accounts through Email Communications.
  • Developed underwriting abilities to determine what line of communication is best for a member's situation.
  • Assisted directly with customers and advised on Auto, Homeowners, Renters, Valuable Personal Property, and Umbrella Insurance accounts.
Coastal Underwriting Protection 01/2009 to 01/2011
  • After hurricanes hit the southeastern region of the country we wanted to keep a close eye on policy issues in those states.
  • Wen through the different states and counties to identify bad risks and good risks within the area.
  • Helped us to manage costs spent on coverage in high-risk areas of losses.
USAA Billing Trainer 01/2007 to 01/2009
  • Focused primarily on billing and pricing of premiums on policies.
  • Helped gather my team together and spend 2 months with them and building them up to take care of customer accounts on their own.
  • Also assisted in recovering funds from members and helping members to clear up account debts before beginning membership.
USAA Insurance Representative 02/2004 to 02/2007
  • Started at USAA and established and maintained 50 licenses in the United States to sell insurance and kept those my entire career at USAA.
  • Assisted directly with customers and advised on Auto, Homeowners, Renters, Valuable Personal Property, and Umbrella Insurance accounts.
High School Diploma 2004 Judson High School Graduate