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Professional Summary
Customer oriented, forward thinking, analytical B2B collections professional with in depth 20+ years experience in Order to Cash environment.  Superb process improvement skills.

  • SAP
  • Oracle JDE
  • Salesforce
  • Advanced Microsoft Excel

  • Excellent oral and written communication skills 
  • Laser-fine attention to details
  • Process Improvements
  • Account Reconciliation

Work History
Collections Team Lead (Manager), 10/2016 to Current
Accenture, Inc Austin, TX.
  • Managing $300+ million monthly client Accounts Receivable.          
  • Managing team of 6 collections agents.          
  • Working effectively across all collections and non-collections teams to meet collections SLA's within restrictive client DTP guidelines.
Senior Order to Cash B2B Specialist, 11/2011 to 09/2016
APPLE, INC. Austin, Texas
  • Managed $160-300 million monthly in education, US and CAD, lease AR.
  • Consistently exceeded all collections goals.
  • Worked effectively across all of Apple Financial Services (AFS) internal and external, Apple contracts and sales in Austin, Cupertino and Canada to accurately process, bill and collect all Education lease orders in a high volume, fast paced environment.
  • Continuously reviewing processes and procedures for innovations and efficiencies.
  • Implemented missing processes and revised those that left Apple contractually at risk.
  • Improved and streamlined internal and external reporting via scripting, tableau and streetglide.
Accounts Receivable Specialist, 11/2010 to 11/2011
APPLE, INC (VOLT - contractor) Austin, Texas
  • Managed 77 million in retail AR.
  • 2011 FYE (9/11) collected 106% of goal (goal was 97% current).
  • Reconciled 100+ RMAs aged 2 years +/-, gained customer cooperation to provide SPOD for quantity variances, collected all price variances, collecting/crediting as appropriate all quantity variances.
  • Researched and documented SPOD for 1mil + in open AR aged 90+ days, collected 100%.
  • Researched, documented and collected/credited all rebate programs.
  • No write offs/bad debt.
Corporate Credit Manager, 09/2008 to 09/2009
  • Managed domestic and foreign Accounts Receivable and Credit.
  • Processed new credit applications, reviewed existing accounts, issued and/or adjusted terms/limits accordingly.
  • Managed credit insurance policy, new coverage and claims resulting in 250K recovery of bad debt.
  • Issued semi monthly reports for borrowing base.
  • Conducted weekly AR reviews with responsible staff.
  • Terms of net 30, brought DSO down to 27 or less.
  • Managed customer files in Intuitive accounting software.
  • Authored and implemented streamlined procedure and policy.
  • Developed and maintained virtual filing system.
  • Daily use of D&B, NACM, internet search and Euler Hermes.
Order Management Supervisor, 09/2007 to 08/2008
  • Managed accurate processing of all orders for product and support including entry into Softrax accounting software impacting revenue recognition, deferred revenue, fulfillment, inventory and AR.
  • Managed staff of 5.
  • Managed all record retention from incoming email to revenue review by developing and implementing in house virtual filing system saving 1k in paper alone and 20+ hours per week in manual filing time.
  • Softrax implementation.
  • Worked effectively as a member of the Finance team to ensure accurate and timely SEC reporting.
  • Authored procedure and policy guidelines, developed and documented streamlined procedures, trained internal and external customers and staff.
Revenue Analyst, 12/2005 to 09/2007
  • Audited and reconciled end user accounts for extended warranties and software licensing.
  • Managed 350-400 accounts, 1.5 - 2.0 million dollars average.
  • Successfully exceeded goal of 90 % current taking AR aging from 50% to 96% current in less than 8 months.
  • Customers included Dell, Sybase, HPE, IBM, Sony, Nortel, Symantec, et al.
42 credits English Literature: WILKES UNIVERSITY - Wilkes-Barre
English Literature
6 credits English Literature: FAIRLEIGH DICKINSON UNIVERSITY - Teaneck
English Literature
15 credits Accounting: DOMINICAN COLLEGE - Blauvelt, NY
15 credits Accounting
30 credits Business Administration: Business Administration, AUSTIN COMMUNITY COLLEGE - Austin, TX
This resume is created in 7 minutes.
Professional Summary

Highly skilled with a superb record of corporate and customer satisfaction. Excellent multitasking skills, able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Highly motivated with solid experience

of managing all levels of small and large scale projects.

  • Maintains solid work ethic
  • Effectively prioritizes on a daily basis
  • Maintains a high level of confidentiality
  • Excellent customer and interpersonal skills
  • Exceptional organizational, time management
  • Works independently in a fast-paced environment
  • Ability to analyze and solve problems
  • High professionalism, and enthusiasm
  • Self-motivated and extremely organized
  • Excellent written and verbal communications
  • Ability to multi-task, pay close attention to detail
  • Data entry, analysis, document scanning, & drafting
Work History
Five Star Senior Living Accounts Receivable Specialist / Collections | Arlington Heights, Illinois | September 2011 - Current
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • MEDICAL RECORDS through 01/06/2019
  • Electronic Medical Records; scanning of physician's orders, labs, consults, physical & history, physician progress notes, controlled substances & proof of use, etc.
  • ADMINISTRATIVE SUPPORT through 01/06/2019
  • Assist the Nurses and Doctors in the nurse's station, provide administrative support for the patient care area, medical chart management, administrative and operational support for entire clinical team.
  • Communicates effectively with patients, families, staff, physicians, and associates in other departments.
  • Demonstrates clinical competence in patient care duties.Participates in monthly ongoing education and development.
  • CENTRAL SUPPLY COORDINATOR through 01/06/2019
  • Create weekly orders, Purchasing, Inventory, scanning resident barcode charges, stocking, uploading data to business office.
  • Elected and served 2 ½ years as the Safety Committee Chairman for the Campus.
Lost Eras Costumer / Makeup Artist | Chicago, IL. | September 2009 - November 2011
  • Professional expert specialized in putting together costumes, props, make-up and scenery to the general Public, Theaters and Film-Makers.

United States Dept. of Commerce Census Enumerator | Chicago, IL. | April 2010 - August 2010
  • Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
  • Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
  • Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
  • Complied with accuracy standards while maintaining high production rates.
STT Security Services Director Of Security | Mt. Prospect, Illinois | May 2003 - June 2009
  • Ensure the Client's Site is provided with high quality security to protect people and property.
  • Recruit, interview and select qualified security staff. Directed 18-25 employees.
  • Ensured all procedures, policies, and client directives were followed. Coordinate all necessary company security training and requirements.
  • Responsible for seeing all security licensing requirements were met in accordance with State Law. Hiring, training, coaching and development of the staff.
  • Performed scheduling and weekly payroll. Planned and directed activities of staff and monthly staff meetings.
  • Handled any escalated security issues or emergency situations appropriately. Oversaw the Life Safety measures and equipment.
Rouse-Urban Retail Properties Assistant Director Of Security | Mt. Prospect, IL | August 2000 - October 2003
  • Accomplished team goals by re-assessing the direction of the department and Director.
  • Supervise day-to-day shift operations to the satisfaction of the Security Director and Management.
  • Ensured compliance with State requirements of a contract Security provider.
  • Coordinated operations with local Police & Fire agencies.
Niles Police Department Auxiliary Police Officer | Niles, IL. | August 1999 - January 2003
  • Aide the Department and full time Officers on routine mobile patrols and provide traffic and crowd control at vehicular accidents, fires, demonstrations and other major Village events.
  • Assist Village in control of Natural and Man-Made disasters.
  • Issue parking and village ordinance violations.
  • Coordinator of the Citizens Police Academy, Child-Passenger Safety Seat Technician.
Costume Effects Owner/Manager | Chicago, IL. | July 1985 - January 2001
  • Operated andmanaged the company, including all aspects of the business. Accounting, buying, and hiring for the business.
  • A year round company working with the general public, schools, restaurants, and other companies for all their costume, makeup and party needs. .
Marlen Corporation Office / Accounting Manager | Chicago, IL. | January 1990 - September 1999
  • Handled a variety of administrative and accounting responsibilities. Daily banking responsibilities.
  • Managed hiring and training of office personnel.
DePaul / Goodman Chicago, IL. Theater Arts DePaul/Goodman Chicago, Illinois
Criminal Justice Oakton Community College Des Plaines, IL.
Travel, Photography, Community Service, Recycling & Mentoring Programs.

IFPO Illinois Foundation of Protection Officers, ASIS International

Additional Information


  • 2001 - 2002 Deans List Oakton Community College
  • 2003 - 2004 STT Spark-plug Achievement Award
  • 2004 - 2008 Regional Managers Award
  • 2012 - 2018 “The Gold Star Way” Award
This resume is created in 7 minutes.

Precise with detail-oriented Accounts Receivable Specialist with sound judgment and decision-making skills. Experienced in Accounts Receivable processes and managing vendor relations.

Operations Room Assistant 10/2018 to Current Ut Southwestern Medical Center Dallas, TX

Performs proper Operating Room decontamination procedures after each surgical procedure and as deemed necessary by surgical team. Collects and discards hospital waste using appropriate color-coded bag system. Performs duties using Standards Precautions and OSHA guidelines.
Orders, stocks, and monitors usage of routine Operating Room Attendant supplies, blankets, surgical solutions, hair covers, shoe covers, masks, scrub, brushes, and plastic liners at designated areas throughout surgical environment.
Transports and retrieves patients, patient floor and ICU beds, instruments, supplies, equipment, and labs to and from surgery and various other destinations throughout hospital and campus in timely and efficient manner.
Organizes and prioritizes Operating Room Attendant tasks based on surgical schedul
Participates in unit based performance improvement activities.
Distributes Operating Room schedule throughout hospital and campus in efficient and timely manner.Monitors and maintains Operating Room stretchers, beds, scrub sinks, and hallways for cleanliness and safety
Serves as technical subject matter expert, resource person, and/or preceptor to Operating Room staff and new Operating Room Attendants. Completes written clinical performance

Operating Room Assistant 06/2016 to 09/2018 Medical City Plano Plano, TX

Performs proper Operating Room decontamination procedures after each surgical procedure and as deemed necessary by surgical team .Orders, stocks, and monitors usage of routine Operating Room Attendant supplies, blankets, surgical solutions, hair covers, shoe covers, masks, scrub, brushes, and plastic liners at designated areas throughout surgical environment.Dons sterile gloves and any necessary personal protective equipment to assist Operating Room staff with transferring, prepping, and/or positioning surgical patients.Organizes and prioritizes Operating Room Attendant tasks based on surgical schedule and identified need.Performs all Operating Room Attendant duties in manner that is cost effective without compromising quality patient care.Monitors and maintains Operating Room stretchers, beds, scrub sinks, and hallways for cleanliness and safety.

Health Information Management Specialist 03/2014 to 12/2015 Parkland Health and Hospital System HIM Dallas, TX

Responsible for all aspects of patient medical records to include EPIC and LEGACY medical record applications, filing, retrieving, tracking records, preparing and scanning documents, etc. To ensure that medical records are available, accurate and current.Prepares and scans documents into the document imaging system.Reviews paper documentation for patient name and medical record number to ensure proper patient identity is confirmed, assembles, and merges documents and loose reports into the medical record folder.Files medical record folders into the appropriate file locations in terminal digital order.Meets productivity, timeliness, and quality standards and goals set by the HIM Division.Provides data for monitoring productivity and outcomes through maintenance of spreadsheets, and databases and other documentation procedures.

Revenue Control Analyst 05/2011 to 07/2011 Med Assets Plano, TX

Reformed electronic data into a format suitable for processing.Balanced batch summary reports for verification and approval.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Coded the general ledger and processed vendor invoice payments.Research and resolve facility identification discrepancies.Review and enter volume reports into tracking system.Process reports that identify sales trends for internal customers.Analyze and research vendor reports to assure trends and anomalies are tracked properly.Audit all vendors and members addresses to assure accuracy for reporting purpose.Monitor the vendor sales reports which in turn effects share backs to our vendors and members.Conducted month-end balance sheet reviews and reconciled any variances.

Accounts Receivable Specialist 09/2009 to 05/2011 Broad lane Group Dallas, TX

Conducted month-end balance sheet reviews and reconciled any variances.Balanced batch summary reports for verification and approval.Processed an average of [number] invoices per month for a large-scale organization.Coordinated approval processes of all accounts payable invoices Revamped accounting quality system to prepare for important audits.Collect vendor payments from all sources.Code & enter all vendor payments into company's fee & volume application, CMS Explorer.Verify valid vendor payments received are entered into CMS Explorer.Process administrative fees and/or rebates sales reports received.Coordinate with Contracting Services to ensure data integrity on vendor contract information in CMS Application.Document refund detail and provide support on vendor refunds.File and archive all vendor administrative fees.Received an average of 4 millions per month for a large-scale organization.Rectified escalated accounts payable issues from employees and vendors.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments into CMS.

Cashier, Customer Services and Sales Specialist 05/2005 to 04/2014 Central Market Dallas, TX

Inform customers about ingredients (e.g., organic, potential allergies).Ensure complete signage and orders signage for entire department.Educate customers regarding product information and location.Stock and condition Specialty Food/Grocery products as needed.Suggest selling techniques to maximize sales, scan and price merchandise.Promote a level of customer service that is differentiated from competition.Provide extreme customer service that exceeds customers' expectations.Ordering goods from main warehouse and different vendors with scanners/hand guns.Experiences in inventory management-internal/external.

Education and Training
Associate of Science: Business Administration and Management RICHLAND DALLAS COUNTY COMMUNITY COLLEGE DISTRICT Dallas, Texas, USA
Bachelor of Science: Business Administration and Management The University of Texas at Arlington Arlington, TX, United States
Activities and Honors

Volunteer with International Rescue Committee, Member of SHRM: Society of Human Resource Management , Member of NABE: National Association for Business Economics and DINKA interpreter.


Accounts Receivable & payable, allergies, Asset management, filing, general ledger, General ledger accounting, Indexing, inventory management, inventory management, inventory control, patient care, radiology, sales, sales reports, Sorting, spreadsheets, surgery, technical support, Dinka interpreter 

This resume is created in 7 minutes.

To secure a responsible career opportunity by making a significant contribution that  greatly increases patient satisfaction and employer/employee satisfaction , where I can fully utilize my knowledge ,training and 20+ years experience in the medical office setting. 

Financial Clearance Specialist , VUMC/VMG Patient Financial Services, June 2016-Current Nashville, TN

Responsible for the financial clearance of patient accounts for Vanderbilt University Medical Center's (VUMC) technical and professional revenue cycle encompassing Vanderbilt University Hospitals & Clinics as well as Vanderbilt Medical Group (VMG).  Independently manage the daily work to confirm eligibility of patient coverage benefits, including insurance benefits ,coverage limits, number of days, patient responsibility and effective dates. Obtain authorization, pre-certification, referral and / or notification as necessary prior to the date of service. Obtain and supply payor documentation required to obtain authorization, pre-certification and/or referrals efficiently, timely and accurately.

Insurance Management Specialist, VUMC/VMG Central Registration, August 2005-January 2016 Nashville, TN

Responsibilities include being a team member of fast pasted call center. Registration and updating of patient demographics. Registration and verification of patient insurance eligibility for current and new patient appointments using EPIC Scheduling-Registration System. Communication with patients, clinics and referring physicians to ensure proper patient registration.

Teaching Assistant, Kumon Math & Reading Center of Hendersonville, July 2003-July 2014 Hendersonville, TN

Responsibilities included reviewing, planning and documentation of students achievement and progress. Verification of students work returned and work sent home.

Certified Patient Account Representative, Xtensia formerly Healthcare Management Resources, December 2001-August 2005 Hendersonville, TN

Responsibilities included data entry of patient insurance and hospital information. Customer service of pending hospital receipts and adjustments. Knowledge of multiple hospital computer systems.

Business Owner/Operator, Ms. Irene's Daycare, February 1996-December 2001 Hendersonville, TN

Responsibilities included providing consistent care of seven children ages birth through 9 years. Planning weekly organized meals and activities. Ability to handle multiple tasks proficiently , to make decisions, to approach problems meticulously. Preparation of all record keeping and financial documentation.

Accounts Receivable Specialist, MD Financial Services/Community Medical Associates, June 1990-February 1996 Louisville, KY

Beginning responsibilities included patient scheduling, check out, posting of charges and receivables. Offered and accepted the responsibility to take over Medicare, KY and IN Medicaid insurance claims filing and appeals, posting of receivables and refunds.

Jefferson Community College, Louisville, KY

Credit hours earned 24 4.0/4.0


Medicare, Medicaid, commercial  Billing
Insurance Payment Posting
Service Development