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Skillful Analyst resume

Kelly Minton
Career Overview
Experienced Computer Systems Analyst with diverse industry experience in corporate, Healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Versed in multiple software systems including Epic (certified-Health Information Management and Identity), AllScripts, Meditech, OnBase and Cerner systems. 
Work Experience
Kaiser Permanenete Greenwood Village, CO Systems Administrator | Application Services Group (ASG) 06/2017 to Current

• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion

Kaiser Permanente Senior Business System Analyst - Consultant 09/2016 to 06/2017
  • Liaison between the business partners and IT Team
  • Provisioning for business partner accounts across multiple servers
  • Active Directory access administration
  • SharePoint System Administrator- CSC Production Support Team
  • Maintained real-time Root Cause Analysis and Change Management process improvements
  • Developed, implemented and monitor post-process improvements
  • Monitored production batch and ad hoc jobs ensuring proper function
  • Resolved technical and functional issues and developed recommendations and action plans
Oxford Global Resources Epic HIM/Identity Application Analyst - Consultant 01/2016 to 05/2016
  • Design, build, test, validation of Epic HIM modules
  • Identity/Security
  • Support Care Connect (Epic) applications
  • Stabilize and optimize
  • Troubleshoot, diagnose and correct system errors
  • Documentation
Catholic Health Initiatives Epic Certified HIM Application Analyst 10/2014 to 12/2015
  • Epic Implementation HIM Build Analyst 
  • Build, test, and validate Epic software for multiple applications or modules
  • Verify all systems are fully tested before implementation into production
  • Troubleshoot systems and application problems in the test and production environments 
  • Configure Epic for OnBase HIM
  • Release of Information - Workstation Profile and Print Groups
  • Deficiency Tracking - Signature Deficiency Settings
  • Configure Document Types (Document Crosswalk and Indexing Testing)
  • Scanned Image Configuration - Optimization
  • Standardization of documentation and the integration of applicable standards and practices
Recondo Technology Consultant (Revenue Cycle) 01/2013 to 06/2013
  • Managed large scale multi-facility implementations of revenue cycle software in hospitals and clinics nationwide
  • Project Manager for project scheduling, timescales and costs
  • Mapping of charge masters, payer contracts, HIS integration documents, HL7 feeds
  • Implementation and Activation
New West Physicians Consultant (EHR Application Analyst Information Systems- AllScripts) 03/2012 to 07/2012
  • Application Analyst, EHR Allscript
  • System Administrator (Allscripts Patient Portal)
  • Trainer
Catholic Health Initiatives Consultant (Application Analyst Cerner / Identity Management) 05/2011 to 03/2012
  • Cerner/Application Analyst
  • Break/fix, optimization Cerner liaison
  • Identity Management Security
Select Specialty Hospital Health Information and Credentialing Manager 06/2008 to 08/2009
  • Provided strategic direction on prioritization, integration and resource application.
  • Assured compliance with federal, local, state, regional and CMS requirements.
  • Documented business requirements, functional specifications and training procedures systems and PPS/DRG coding.
  • Managed credentialing staff while promoting corporate-wide adherence to all by-laws, industry trends and regulations as well as enhancing current internal policies and procedures.
Education and Training
Health Information Management Regis University, Denver, CO
Medical Assistant Pima Medical Institute
Medical Billing, Coding and Transcription Parks College
Certifications

Certification/Proficiency 

  • Deficiency Tracking
  • Hospital Coding 
  • Release of Information 
  • Identity 
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Job-winning Analyst resume

KERI MILLS
Skills
  • Internal Audit
  • Prepare audit reports visible to Senior Management
  • Strengthen internal policies and procedures
  • Recommend action plans for control deficiencies
  • Enterprise Risk Management
  • Identify and rate risks and assess strength of controls
  • Strong analytical and investigative skills
  • Regulatory compliance and risk mitigation strategies
Professional Summary

Goal-oriented, multi-tasking ninja with a contagious positivity and background in audit, risk management, compliance, and data analytics. Quickly learns new systems but has expertise in Auto Audit, Archer, Tableau, and Excel.

Work History
Senior Consultant 06/2019 to Current
Deloitte Denver, CO

• Working toward Certified Internal Audit (CIA) certification, expected completion in 2019.
• Evaluate controls for effective risk mitigation.
• Conduct walkthroughs with clients to gain an understanding of processes, procedures, and systems.
• Identify and communicate control deficiencies to clients.
• Prepare work papers and Risk & Control Matrices which communicate audit findings.

Associate Internal Auditor / Compliance Associate 07/2017 to 06/2019
OppenheimerFunds, Inc. (Laid Off Due To Acquisition) Centennial, CO

Internal Auditor

  • Conduct audits assessments in accordance with Institute of Internal Auditors (IIA) standards to evaluate risks, controls, and process effectiveness.
  • Survey business functions to set audit scopes and objectives as well as identify risks and controls.
  • Analyze business functions from a financial, operational and compliance perspective.
  • Develop and execute testing
  • Prepare reports and effectively communicate audit results to senior management and the Boards.
  • Work on two audits concurrently.
  • Build and maintain effective relationships with individuals at all levels of the enterprise.

Compliance Associate

  • Audited interdepartmental processes and identified weaknesses and created controls to mitigate regulatory risk.
  • Conducted an enterprise wide audit focusing on employee discretionary account letters following an SEC audit finding, where I identified further issues and wrote and implemented a new discretionary letter policy.
  • Spearheaded QA testing and reporting of a vendor system upgrade Q1 2018 consisting of 500+ bugs.
  • Analyze employee trade activity for potential insider trading transactions and trends.
Risk Consultant (Laid Off Due To Reorg) 01/2016 to 05/2017
Computershare Highlands Ranch, CO
  • Conducted internal audit assessments in accordance with the internal Risk Framework and industry standards
  • Audited business functions to ensure processes and internal controls effectively managed operational, regulatory, and business risks
  • Prepared audit work papers and reports which communicated audit results and identified process gaps and root cause analysis, visible to Senior Management
  • Provided internal business units policy and procedure strengthening recommendations by enhancing controls and remediate control weaknesses
  • Analyzed key performance indicators (KPIs) and milestone data for accuracy, integrity, and trends
  • Suplied the Global Risk Board with reports consisting of top risks and risk appetite metrics
Data Analyst (Contract Position) 05/2015 to 12/2015
Visa, Inc Highlands Ranch, CO
  • Gathered and analyzed cardholder data in effort to isolate demographic trends such as; age, gender, income, overall monthly spend, and top merchant spend from large data sets.
  • Managed projects investigating data integrity issues with the IT department and product teams.
  • Produced ad-hoc analysis and reports on topics including; fraud rates, cardholder spend, and load amount on prepaid cards with the purpose of maximizing client revenues.
  • Managed monthly dashboards and scorecards which compared competitors based on identical data metrics.
Financial Risk Analyst (Contract Position) 03/2015 to 05/2015
Arrow Electronics Englewood, CO
  • Assessed credit worthiness of Arrow suppliers by utilizing S&P and Moody's ratings.
  • Conducted financial research and analyzed financial performance on Arrow customers by utilizing S&P and Moody's ratings.
Credit Risk Analyst - SBA Underwriter 05/2013 to 02/2015
Small Business Funding Group, Inc (Company Closed In 2015) Denver, CO
  • Communicated with borrowers, external bank partners, SBA employees, and vendors on a daily basis.
  • Analyzed personal and business financial data such as; personal financial statements, credit reports, tax returns, revenue and expense projections, and business plans.
  • Generated ad-hoc Excel reports and projections for C-level Executives and Board of Director meetings.
  • Created manuals, reports and documents and made updates as needed.
  • Member of Credit Review Committee, where loan files were analyzed and approved based on credit worthiness.
  • Underwrote SBA loans while adhering to SOP 50 10 5(F) standards and regulations.
Business Affairs Intern 05/2012 to 05/2013
Comedy Works, Inc Greenwood Village, CO
  • Analyzed and reviewed business tax returns for financial trends.
  • Consulted Business Affairs Director on business partnerships, vendor relationships, and business strategy.
  • Created new employee paperwork still used today and audited all new hire paperwork for both locations.
Junior Project Manager (Laid Off) 01/2008 to 02/2009
Video Professor (Company Closed In 2009) Lakewood, CO
  • Project Manager for new, robust website product similar to YouTube called Blue Sky.
  • Managed all Blue Sky vendor content, relations, and contracts.
  • Oversaw all website design for Blue Sky and existing website pages.
  • Collaborated with cross-functional teams including IT, Marketing, and Creative departments.
  • Developed new policies and processes as needed.
Contracts Assistant 08/2007 to 12/2008
Video Professor Lakewood, CO
  • Developed new Legal approval process which increased productivity by 75%.
  • Reviewed all legal verbiage on all: web pages, web banners, and call center scripts.
  • Liaison between Legal department and all other departments including: Marketing, Retention, and QA.
  • Generated reports used by Senior Management.
  • Created manuals, reports, and documents and made updates as needed.
Certifications
  • Pursuing Certified Internal Auditor certification, expected completion June 2019.
Education
Master of Science: Enterprise Risk Management Expected in 2020 Boston University - Boston, MA
  • Coursework in - Enterprise Risk Management, Financial Concepts, Disaster Recovery, Business Continuity, Quantitive and Qualitive Decision-Making
Bachelor of Science: Business Administration Metropolitan State University of Denver - Denver, CO
  • 3.44 GPA
  • Business Administration, Accounting, and Entrepreneurship coursework
  • Minor in Psychology
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Experienced Analyst resume

Amanda Souza
Summary

Accomplished and results-driven bilingual (Portuguese & English) Human Resources Director bringing 5 years experience in human resources management, organizational development, and training.

Experience
TransPerfect Translations International Inc. August 2019 to Current Human Resources Assistant
New York, NY

Created job postings for new hires and completed recruitment by outreaching within community organizations; conducting job interviews, screening applicants, corresponding with applicants, verifying references and training new employees on company policies and negotiations.

• Processed payroll in time and attendance system and administered benefits to ensure accurate payment and classification for employees.

• Entered employee records, tax information, garnishments, salary adjustments, and payments within the HRIS tracking system.

• Administered benefits for medical, dental, 401k, life insurance products; supporting open enrollment, employee questions, billing, and managing escalated issues.

• Managed employment paperwork, records, files, and maintained Safety and OSHA log.

• Provided lead support for special projects such as developing trainee programs and assembling benefit packets for employees.

• Conducted background checks, phone interviews, employment verifications, record maintenance, I-9, confidentiality, etc., of employees.

• Processed and analyzed human resource and payroll reports by extracting data.

• Increased employee retention by 50% through selective hiring practices and benefits.

TransPerfect Translations International Inc. May 2018 to August 2019 Vendor Manager
New York, NY

• Responsible for providing support through daily assistance with linguist support, database maintenance, vendor-related training, issues and questions

• Assist with departmental negotiations/ preferred pricing agreements with top vendors on an ongoing basis, as required

• Utilize data analytics and trending for early identification of performance issues, visibility into total external costs, dormant vendors, and language/client health
• Promote newly recruited and tested linguists to the appropriate production teams and oversee their training and onboarding into specialized subject matters and material types
• Collaborate and network with internal teams to establish and maintain excellent relationships with contract translators, proofreaders, production staff and internal quality managers globally

Managed all aspects of relationships with publisher to achieve revenue and profitability goals.

Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
Developed and executed negotiation strategy to achieve financial goals for books business.
Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
Established an improved system for reviewing Nielson data on a weekly and annual basis.
Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.

Experimento Intercambio Cultural January 2015 to August 2017 Sales Consultant
Sao Paulo, Brazil

• Ranked in top 5% of 175+ sales representatives nationwide for 6 consecutive quarters. 

• Used consultative sales method to increase sales volumes by 150% in 2017

• Responsible for sales forecasts on a daily, weekly, and quarterly basis - forecasting accuracy above 85% 

• Upsold services and enhanced customer experiences by explaining all aspects of travel options

• Conducted in-person presentations, meetings, and promotion of events to prospective clients

• Attended and hosted networking events to promote international trips

• Advised customers with the necessary information about Travel Documents, Insurance, and any other important information

• Visited and toured prospective language schools in Europe, United States, and Canada

• Created invoices, managed customer database, solved customer service and vendor problems

MaxHaus March 2014 to August 2014 Financial Analyst/Accounts Payable Analyst
Sao Paulo, Brazil

• Processed 500+ daily invoices, check requests and wire transfer of foreign and domestic currency averaging total daily payments of 500K-1M

• Assisted procurement in matching purchase order to sales and expenses

• Monitored the status of discrepancy invoices and accounts payable reconciliations

• Coordinated with vendors regarding remittance details and payment issues

• Ensured that accounts were reconciled and vouchers were processed timely and accurately

• Researched chargebacks stemming from returns, credits and/or short payment of invoices

• Responsible for assisting the major vendors team in reaching their monthly, quarterly, and yearly discrepancy goals

Studied English Abroad in Canada February 2013 to April 2014
Amplicabos Indústria Comércio e Representações LTDA June 2007 to January 2013 Director Of Human Resources
Sao Paulo, Brazil

• Managed all HR functions for two locations (Sāo Carlos / SP, Jaraguá / SP) for 450 employees

• Reduced company turnover from an annual average of 27% to 15.3% by improving company culture and engagement by re-designing human resources function to align with strategic direction

•Improved employee engagement by 12% by introducing performance based awards, and an annual employee engagement survey; created/improved and implemented various practices and polices based on the results of the survey

• Selected as Lean Champion to introduce Lean methodology to the organization

• Recruited/interviewed candidates for hire, prepared new hire packets, conducted employee reviews, termination, and exit interviews

• Managed the creation and administration of: human resources policies/procedures, regulatory training, employee relations, performance management, talent management, talent acquisition and staffing, training and development, and new hire orientation

• Managed, procured, and administered compensation and benefit programs

Education and Training
Pontifícia Universidade Católica de São Paulo Bachelor of Science: Audiology/Audiologist and Speech-Language Pathology/Pathologist

• Fluent in English and Portuguese

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