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Summary

Business Administrative Technical Associate with comprehensive knowledge of implementing strategic plans to manage corporate accounts, increase sales, and optimize billing processes. Versatile Professional adept in providing exceptional customer support, sustainable executive level relationships, and experienced technical assistance. I'm an Innovative performance driven female,with outstanding stats; based on monthly revenue, entry level marketing, and proper use of multiple software platforms. Eager to start a new career, lead with confidence, gain corporate level marketing/merchandising skill, and maintain corporate level titles.

Highlights
  • Trained in Fast Environments
  • Problem Resolution & Multi tasking Skills
  • Maintain Accurate Data Analysis
  • Assured Computer Software Knowledge
  • Excellent Written and Verbal Communication Skills
  • Ability to strategically sell through visual display
  • Experience with Trs, Trams, Force, quick pad, React, photoshop, & Illustrator
  • Experience with filing & faxing microsoft word, excel, outlook, proprietary tools using various Windows platform
Accomplishments
  • Promoted from Senior Customer Support Advocate to Business/Government Coordinator.
  • Promoted to Network Tech I after contract completion.
  • Exceeded monthly goals
Experience
    Business/Government Coordinator 05/2013 to 07/2014 Verizon Wireless Hanover, MD
    • Demonstrate personal commitment by adhering to Verizon Code of Business Conduct Compiling and analyzing data, creating reports.
    • Provide information and/or recommendations regarding function specific policies/activities Review all customer accounts & identify opportunities to improve revenue & improvement of services.
    • Educate the customer on the benefits & pricing of recommended products & services.
    • Apply all necessary advanced troubleshooting skills & tools to accurately diagnose & resolve technical issues specific to provisioning, network connectivity and/or device related issues, engaging appropriate functional partners needed through resolution.
    • Network with Global Enterprise Advisor's to relay key information needed for International travel.
    • Perform quarterly reviews with multiple levels of leadership, providing key actions and plans for driving improved results.
    • Administrative Support.
    • Provide peer to peer coaching and feedback.
    • Assist in various special projects.
    • Respond to service and equipment inquiries & requests, via email or by phone.
    • High Volume Calls.
    Customer Service Senior Representative 04/2010 to 05/2013 Verizon Wireless Hanover, MD
    • High volume call center.
    • Respond to customer request effectively and efficiently.
    • Multi-task and work independently.
    • Sale company products to achieve yearly target goal.
    • Manage customer accounts & billing issues.
    • Provide Tier 1 technical support.
    • De-escalate difficult customer situations Use company software to assist with inquiries Provide customers with product specifications Work aggressively to reach monthly performance expectations.
    • Process customer payments and Assist customers in mitigating financial problems Use of automated programs/processes, detail analysis of billing guidelines and the use of various software products inclusive of word processing, spreadsheets and/or data entry and retrieval.
    Network Analyst Manager/ Contract 05/2008 to 05/2008 AT&T Networks Atlanta, GA
    • Managed Wireless networks and switches.
    • Prioritized referred out source tickets.
    • Assigned and scheduled tickets for field technicians.
    • Monitored Switches through Force.
    Client Coordinator 04/2007 to 03/2008 Van Michael Salon Atlanta, GA
    • Use of SMS Book and link appointments.
    • Filing.
    • Update chemical logs.
    • Balance high volume customer data.
    • High volume call center.
    • Makeup touch up application.
    Network Control Tech II 02/2007 to 03/2008 Sprint/ Nextel Atlanta, GA
    • Troubleshooting circuit outages & data entry Accurately resolve trouble tickets while assisting various telecoms.
    • Knowledge of Sprint Software.
    • Isolate outages through Sprint applications.
    • Testing Capabilities.
    Education
    License: Bartending Mixology 2014 Maryland Bartending Academy
    Bachelor of Fine Arts Degree: Design and Marketing 2006 American Intercontinental University
    Associates of Science Degree: Design and Marketing 2004 American Intercontinental University
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    Professional Summary

    Board Certified Behavior Analyst with over seven years experience working with students with autism. Have implemented the principles of applied behavior analysis in one to one and group settings in both home and school environments. Clients have ranged from 3-21 years of age. Motivated by the belief that all individuals can be successful learners.

    Work History
    Board Certified Behavior Analyst, 07/2018 to 02/2019
    Benhaven, Inc. North Haven, CT
    • Worked one to one with client in a home setting
    • Completed AFLS, VB-MAPP, & other assessments to determine appropriate skill acquisition programs for client based on their needs and goals of the family
    • Developed behavior reduction goals and created a treatment plan to reduce those behaviors and increase appropriate replacement behaviors
    • Selected appropriate behavioral data systems to ensure accurate data collection and allow for continuous evaluation of treatment plans
    • Provided weekly training and supervision to instructional staff and monthly training to parents of client
    Board Certified Behavior Analyst, 09/2016 to 05/2017
    Milestones Behavioral Services Orange, CT
    • Conducted functional behavior assessments to develop behavior intervention plans in accordance with ABA principles
    • Worked with special education teacher and other behavior analytic staff to develop skill acquisition programs in various areas (academics, self-help, daily living) based on goals of the client, client's family, and school staff
    • Participated in Planning and Placement Team meetings
    • Performed ongoing assessment of trends in data and made revisions to behavior plans and skill acquisition programs as necessary
    • Provided daily training and supervision to instructional staff
    Board Certified Assistant Behavior Analyst, 01/2015 to 08/2016
    Milestones Behavioral Services Orange, CT
    • Assisted supervising behavior analyst in conducting functional behavior assessments and developing behavior plans
    • Assisted in determining appropriate behavior reduction and skill acquisition targets for student's IEP
    • Recorded and analyzed antecedent, behavior, consequence data
    Instructional Assistant, 09/2010 to 12/2014
    Milestones Behavioral Services Orange, CT
    • Implemented principles of ABA in one to one and group settings with learners with autism
    • Collected various forms of data (frequency, duration, time sampling) while working with students
    • Wrote skill acquisition programs with guidance from supervising BCBA and Special Education teacher
    • Utilized antecedent and consequence measures to manage problem behavior
    Education
    Master of Arts: Applied Behavior Analysis with a Focus in Autism, 2015
    Ball State University - Muncie, IN
    Bachelor of Arts: Journalism Southern Connecticut State University - New Haven, CT
    Honors College GPA: 3.44  
    Presidential Merit Scholarship Recipient 2004-2008  
    Dean's List: Fall 2005 and Spring 2006  
    Academic All-American Honorable Mention 2005
    Member of SCSU Swim Team for 4 years
    Certifications

    Board Certified Behavior Analyst, November 2015, 1-15-21062

    Licensed Behavior Analyst, No. 514

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    Professional Summary

    Enthusiastic and result driven, keen to build on a career with new challenges. Committed to addressing concerns with speed, accuracy and professionalism.

    Education
    2021
    University of Phoenix Jersey City, NJ, United States Associate of Applied Science: Communication
    Experience
    October 2017
    to
    Current
    Conduent Somerset, NJ Patient Access Specialist


    • Ensure proper entry and processing of patient prescriptions in company system.
    • Maintain patient privacy and confidential patient information.
    • Communicate extensively with patients to provide assistance, support and instructions.  
    • Respond to patient concerns and inquiries professionally and efficiently. 
    • Manage incoming and outgoing calls.
    • Gather information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
    • Document and manage patient information using Salesforce.
    • Refer patients to appropriate professionals and services.
    • Educate patients and families on treatments, procedures, medications, continuing care and community resources.
    • Ensure HIPAA compliance across all patient data handling, systems and training.
    October 2005
    to
    August 2017
    AT&T Paramus, NJ Fraud Analyst
    • Handled fraud disputed requests including, but not limited to: fraud, billing, credits, and equipment provisioning, to ensure proper productivity and quality guidelines are met.
    • Planned, directed, and evaluated work flow and provide direction to teammates.
    • Provided training on process and procedures with Insurance fraud as well.  Responsible for fraud case investigations and resolution to completion, requiring thorough follow through of case management.
    • Retrieved and analyzed data supplied through various fraud detection tools with a high degree of attention to detail and recognition of trends.        
    • Communicated vulnerabilities, and make decisions to implement the best resolution to stop fraud and minimize revenue loss.
    • Suggested and implemented training on system enhancements and process changes.
    • Interfaced with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.
    • Assisted internal security in investigating suspect fraudulent activity. 
    • Made decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
    • Documented all actions taken with accuracy, present evidence findings and recommendations for resolution and prevention to upper management and external customers, through written and verbal documentation.
    • Reviewed and handled highly sensitive and proprietary information, including the proper retention and disposal of information.
    • Reviewed new and existing services for possible fraud through offline reporting and correspondence.
    • Reviewed credit risk evaluations with approving customers for new lines of service using the Fraud/C&Amp;A Customer Approval systems.
    • Responsible for meeting stated departmental objectives with minimal supervision and independent goal-setting priorities.
    • Assisted in representative development through side-by-side and classroom training, and provided appropriate feedback to management.
    • Handled escalated calls and case management issues.
    • Accountable for daily reports of Mobility Fraud referrals from ICU customer care as well as Manager-referrals from our cross-functional partners driving issues to resolution.
    Skills
    • Multitasking and prioritizing
    • Account reviews and audits
    • Fraud Prevention
    • Independent
    • Details focused
    • Data Analyst
    • Operating procedure development 
    • Proficient with Microsoft Office Suite
    • High customer service standards
    • Call center management experience
    • Telecommunications knowledge
    • Authorization verification
    • Resolving discrepancies
    • Tracking documents
    • Prioritizing patients
    • Transmitting files
    • Patient care advocacy
    • PeopleSoft HRMS
    • Results-oriented
    • Medication administration review (PI)
    This resume is created in 7 minutes.
    Summary

    Enthusiastic and hardworking student athlete pursuing a bachelor's degree in Business Economics and looking for a first year position focused on developing professional skills and contributing to business success.

    Education
    Bachelor of Arts: Business Economics Expected in 2020 Brown University, Providence, RI, United States

    3.2 GPA - Relevant Coursework: Micro/Macro Economics, Micro/Macro Organizational Theory, Investments I, Financial Accounting

    High School Diploma Pace Academy, Atlanta, GA, United States

    92/100 GPA

    Work Experience
    JP Morgan New York, NY Summer Analyst - Cash Equity Sales Trading 06/2019 to 08/2019

    - Shadowed Sales Traders

    - Organized client data on Excel

    - Drafted and corrected high-quality internal presentations

    - Developed trade ideas and performed weekly stock pitches

    - Collaborated on projects with various groups within the firm, cultivated relationships and grew internal network

    CIBC Private Wealth Management Chicago, IL Summer Intern 05/2018 to 08/2018

    - Drafted and corrected high-quality client documents

    - Maintained open and effective communications with project teams to increase productivity

    - Underwrote marketable secured loans

    - Organized client data on Excel

    Georgetown Capital LLC Atlanta, GA Summer Intern 05/2017 to 08/2017

    - Developed skills in designing and analyzing market research

    - Created client presentations

    - Developed skills in Microsoft Office

    Impressiv Atlanta, GA VP of Client Acquisition 05/2017 to 06/2018 Impressiv is a social media marketing consultant company. We sell Twitter advertising to brands, companies, and entertainment entities. My job here at Impressiv is to seek out new clientele, educate them on our services, and ultimately get them on board for a marketing campaign.
    Buckhead Football Factory Atlanta, GA Co-Founder 02/2017 to 08/2018
    A Football camp geared towards 1st- 8th graders. Specializing in teaching fundamentals and promoting competition. 
    Leadership Experience

    Brown University Varsity Football (2016-2020)

    - Developed work ethic, discipline, and time management skills by playing Division I football

    - Balanced 35+ hour weekly time commitment with coursework and extracurricular activities

    - Participated in two charities: Be the Match - National Bone Marrow Drive and Bench Press for Cancer

    Keeping Pace - Volunteer Math Tutor(2013-2016)

    - Spent 3 high school summers as a camp counselor and math tutor

    - Developed relationships with students and developed teaching skills

    Skills
    • Microsoft Office Proficient
    • Strong Decision Maker
    • Critical Thinker
    • Strong Leader
    • Project Management
    • Bloomberg Terminal