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Summary

Business Administrative Technical Associate with comprehensive knowledge of implementing strategic plans to manage corporate accounts, increase sales, and optimize billing processes. Versatile Professional adept in providing exceptional customer support, sustainable executive level relationships, and experienced technical assistance. I'm an Innovative performance driven female,with outstanding stats; based on monthly revenue, entry level marketing, and proper use of multiple software platforms. Eager to start a new career, lead with confidence, gain corporate level marketing/merchandising skill, and maintain corporate level titles.

Highlights
  • Trained in Fast Environments
  • Problem Resolution & Multi tasking Skills
  • Maintain Accurate Data Analysis
  • Assured Computer Software Knowledge
  • Excellent Written and Verbal Communication Skills
  • Ability to strategically sell through visual display
  • Experience with Trs, Trams, Force, quick pad, React, photoshop, & Illustrator
  • Experience with filing & faxing microsoft word, excel, outlook, proprietary tools using various Windows platform
Accomplishments
  • Promoted from Senior Customer Support Advocate to Business/Government Coordinator.
  • Promoted to Network Tech I after contract completion.
  • Exceeded monthly goals
Experience
    Business/Government Coordinator 05/2013 to 07/2014 Verizon Wireless Hanover, MD
    • Demonstrate personal commitment by adhering to Verizon Code of Business Conduct Compiling and analyzing data, creating reports.
    • Provide information and/or recommendations regarding function specific policies/activities Review all customer accounts & identify opportunities to improve revenue & improvement of services.
    • Educate the customer on the benefits & pricing of recommended products & services.
    • Apply all necessary advanced troubleshooting skills & tools to accurately diagnose & resolve technical issues specific to provisioning, network connectivity and/or device related issues, engaging appropriate functional partners needed through resolution.
    • Network with Global Enterprise Advisor's to relay key information needed for International travel.
    • Perform quarterly reviews with multiple levels of leadership, providing key actions and plans for driving improved results.
    • Administrative Support.
    • Provide peer to peer coaching and feedback.
    • Assist in various special projects.
    • Respond to service and equipment inquiries & requests, via email or by phone.
    • High Volume Calls.
    Customer Service Senior Representative 04/2010 to 05/2013 Verizon Wireless Hanover, MD
    • High volume call center.
    • Respond to customer request effectively and efficiently.
    • Multi-task and work independently.
    • Sale company products to achieve yearly target goal.
    • Manage customer accounts & billing issues.
    • Provide Tier 1 technical support.
    • De-escalate difficult customer situations Use company software to assist with inquiries Provide customers with product specifications Work aggressively to reach monthly performance expectations.
    • Process customer payments and Assist customers in mitigating financial problems Use of automated programs/processes, detail analysis of billing guidelines and the use of various software products inclusive of word processing, spreadsheets and/or data entry and retrieval.
    Network Analyst Manager/ Contract 05/2008 to 05/2008 AT&T Networks Atlanta, GA
    • Managed Wireless networks and switches.
    • Prioritized referred out source tickets.
    • Assigned and scheduled tickets for field technicians.
    • Monitored Switches through Force.
    Client Coordinator 04/2007 to 03/2008 Van Michael Salon Atlanta, GA
    • Use of SMS Book and link appointments.
    • Filing.
    • Update chemical logs.
    • Balance high volume customer data.
    • High volume call center.
    • Makeup touch up application.
    Network Control Tech II 02/2007 to 03/2008 Sprint/ Nextel Atlanta, GA
    • Troubleshooting circuit outages & data entry Accurately resolve trouble tickets while assisting various telecoms.
    • Knowledge of Sprint Software.
    • Isolate outages through Sprint applications.
    • Testing Capabilities.
    Education
    License: Bartending Mixology 2014 Maryland Bartending Academy
    Bachelor of Fine Arts Degree: Design and Marketing 2006 American Intercontinental University
    Associates of Science Degree: Design and Marketing 2004 American Intercontinental University
    This resume is created in 7 minutes.
    Professional Summary

    Board Certified Behavior Analyst with over seven years experience working with students with autism. Have implemented the principles of applied behavior analysis in one to one and group settings in both home and school environments. Clients have ranged from 3-21 years of age. Motivated by the belief that all individuals can be successful learners.

    Work History
    Board Certified Behavior Analyst, 07/2018 to 02/2019
    Benhaven, Inc. North Haven, CT
    • Worked one to one with client in a home setting
    • Completed AFLS, VB-MAPP, & other assessments to determine appropriate skill acquisition programs for client based on their needs and goals of the family
    • Developed behavior reduction goals and created a treatment plan to reduce those behaviors and increase appropriate replacement behaviors
    • Selected appropriate behavioral data systems to ensure accurate data collection and allow for continuous evaluation of treatment plans
    • Provided weekly training and supervision to instructional staff and monthly training to parents of client
    Board Certified Behavior Analyst, 09/2016 to 05/2017
    Milestones Behavioral Services Orange, CT
    • Conducted functional behavior assessments to develop behavior intervention plans in accordance with ABA principles
    • Worked with special education teacher and other behavior analytic staff to develop skill acquisition programs in various areas (academics, self-help, daily living) based on goals of the client, client's family, and school staff
    • Participated in Planning and Placement Team meetings
    • Performed ongoing assessment of trends in data and made revisions to behavior plans and skill acquisition programs as necessary
    • Provided daily training and supervision to instructional staff
    Board Certified Assistant Behavior Analyst, 01/2015 to 08/2016
    Milestones Behavioral Services Orange, CT
    • Assisted supervising behavior analyst in conducting functional behavior assessments and developing behavior plans
    • Assisted in determining appropriate behavior reduction and skill acquisition targets for student's IEP
    • Recorded and analyzed antecedent, behavior, consequence data
    Instructional Assistant, 09/2010 to 12/2014
    Milestones Behavioral Services Orange, CT
    • Implemented principles of ABA in one to one and group settings with learners with autism
    • Collected various forms of data (frequency, duration, time sampling) while working with students
    • Wrote skill acquisition programs with guidance from supervising BCBA and Special Education teacher
    • Utilized antecedent and consequence measures to manage problem behavior
    Education
    Master of Arts: Applied Behavior Analysis with a Focus in Autism, 2015
    Ball State University - Muncie, IN
    Bachelor of Arts: Journalism Southern Connecticut State University - New Haven, CT
    Honors College GPA: 3.44  
    Presidential Merit Scholarship Recipient 2004-2008  
    Dean's List: Fall 2005 and Spring 2006  
    Academic All-American Honorable Mention 2005
    Member of SCSU Swim Team for 4 years
    Certifications

    Board Certified Behavior Analyst, November 2015, 1-15-21062

    Licensed Behavior Analyst, No. 514

    This resume is created in 7 minutes.
    Professional Summary

    Enthusiastic and result driven, keen to build on a career with new challenges. Committed to addressing concerns with speed, accuracy and professionalism.

    Education
    2021
    University of Phoenix Jersey City, NJ, United States Associate of Applied Science: Communication
    Experience
    October 2017
    to
    Current
    Conduent Somerset, NJ Patient Access Specialist


    • Ensure proper entry and processing of patient prescriptions in company system.
    • Maintain patient privacy and confidential patient information.
    • Communicate extensively with patients to provide assistance, support and instructions.  
    • Respond to patient concerns and inquiries professionally and efficiently. 
    • Manage incoming and outgoing calls.
    • Gather information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
    • Document and manage patient information using Salesforce.
    • Refer patients to appropriate professionals and services.
    • Educate patients and families on treatments, procedures, medications, continuing care and community resources.
    • Ensure HIPAA compliance across all patient data handling, systems and training.
    October 2005
    to
    August 2017
    AT&T Paramus, NJ Fraud Analyst
    • Handled fraud disputed requests including, but not limited to: fraud, billing, credits, and equipment provisioning, to ensure proper productivity and quality guidelines are met.
    • Planned, directed, and evaluated work flow and provide direction to teammates.
    • Provided training on process and procedures with Insurance fraud as well.  Responsible for fraud case investigations and resolution to completion, requiring thorough follow through of case management.
    • Retrieved and analyzed data supplied through various fraud detection tools with a high degree of attention to detail and recognition of trends.        
    • Communicated vulnerabilities, and make decisions to implement the best resolution to stop fraud and minimize revenue loss.
    • Suggested and implemented training on system enhancements and process changes.
    • Interfaced with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.
    • Assisted internal security in investigating suspect fraudulent activity. 
    • Made decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
    • Documented all actions taken with accuracy, present evidence findings and recommendations for resolution and prevention to upper management and external customers, through written and verbal documentation.
    • Reviewed and handled highly sensitive and proprietary information, including the proper retention and disposal of information.
    • Reviewed new and existing services for possible fraud through offline reporting and correspondence.
    • Reviewed credit risk evaluations with approving customers for new lines of service using the Fraud/C&Amp;A Customer Approval systems.
    • Responsible for meeting stated departmental objectives with minimal supervision and independent goal-setting priorities.
    • Assisted in representative development through side-by-side and classroom training, and provided appropriate feedback to management.
    • Handled escalated calls and case management issues.
    • Accountable for daily reports of Mobility Fraud referrals from ICU customer care as well as Manager-referrals from our cross-functional partners driving issues to resolution.
    Skills
    • Multitasking and prioritizing
    • Account reviews and audits
    • Fraud Prevention
    • Independent
    • Details focused
    • Data Analyst
    • Operating procedure development 
    • Proficient with Microsoft Office Suite
    • High customer service standards
    • Call center management experience
    • Telecommunications knowledge
    • Authorization verification
    • Resolving discrepancies
    • Tracking documents
    • Prioritizing patients
    • Transmitting files
    • Patient care advocacy
    • PeopleSoft HRMS
    • Results-oriented
    • Medication administration review (PI)
    This resume is created in 7 minutes.
    Summary

    Enthusiastic and hardworking student athlete pursuing a bachelor's degree in Business Economics and looking for a first year position focused on developing professional skills and contributing to business success.

    Education
    Bachelor of Arts: Business Economics Expected in 2020 Brown University, Providence, RI, United States

    3.2 GPA - Relevant Coursework: Micro/Macro Economics, Micro/Macro Organizational Theory, Investments I, Financial Accounting

    High School Diploma Pace Academy, Atlanta, GA, United States

    92/100 GPA

    Work Experience
    JP Morgan New York, NY Summer Analyst - Cash Equity Sales Trading 06/2019 to 08/2019

    - Shadowed Sales Traders

    - Organized client data on Excel

    - Drafted and corrected high-quality internal presentations

    - Developed trade ideas and performed weekly stock pitches

    - Collaborated on projects with various groups within the firm, cultivated relationships and grew internal network

    CIBC Private Wealth Management Chicago, IL Summer Intern 05/2018 to 08/2018

    - Drafted and corrected high-quality client documents

    - Maintained open and effective communications with project teams to increase productivity

    - Underwrote marketable secured loans

    - Organized client data on Excel

    Georgetown Capital LLC Atlanta, GA Summer Intern 05/2017 to 08/2017

    - Developed skills in designing and analyzing market research

    - Created client presentations

    - Developed skills in Microsoft Office

    Impressiv Atlanta, GA VP of Client Acquisition 05/2017 to 06/2018 Impressiv is a social media marketing consultant company. We sell Twitter advertising to brands, companies, and entertainment entities. My job here at Impressiv is to seek out new clientele, educate them on our services, and ultimately get them on board for a marketing campaign.
    Buckhead Football Factory Atlanta, GA Co-Founder 02/2017 to 08/2018
    A Football camp geared towards 1st- 8th graders. Specializing in teaching fundamentals and promoting competition. 
    Leadership Experience

    Brown University Varsity Football (2016-2020)

    - Developed work ethic, discipline, and time management skills by playing Division I football

    - Balanced 35+ hour weekly time commitment with coursework and extracurricular activities

    - Participated in two charities: Be the Match - National Bone Marrow Drive and Bench Press for Cancer

    Keeping Pace - Volunteer Math Tutor(2013-2016)

    - Spent 3 high school summers as a camp counselor and math tutor

    - Developed relationships with students and developed teaching skills

    Skills
    • Microsoft Office Proficient
    • Strong Decision Maker
    • Critical Thinker
    • Strong Leader
    • Project Management
    • Bloomberg Terminal
    This resume is created in 7 minutes.
    Summary
    To join your team as a go live consultant. I have joined all phases of training and implementation of all phases of ATE and Implementation including : but not limited too  Practice scenarios and ATE for different modules including,however not limited to EPIC AND CERNER. I'm a hard worker, deliver and dedicated professional at all times.
    Professional Experience
    Barnes Jewish Hospital | St Louis, MO Epic Ambulatory/Inpatient/ Clindoc Floater Support 06/2018 - 07/2018
    Assisted clinicians and nurses on Hyperspace, flow sheets, MAR documentation. Assisted front desk in documenting patient insurance and guarantor information as well as verifying insurance. Effectively and professionally assisted and end-users during Cadence soft go live through go-live. Assisted Floor Super User on issue resolution such as adding more activities to their navigator and patient movement.
    Mayo Clinic | Rochester, MN Epic Support Consultant 05/2018 - 06/2018
    Abstracted and documented allergies and past medical history as well as surgical history and home medications into the Pt. Chart. Resolved issues on end-users workflow Communicated trouble tickets to the Command Center Provided training on documentation, HP and progress notes Configured workbenches for smart phrase use Trained Clinical staff on admitting, transferring and discharging patients.
    Louisiana Children's Medical Center | New Orleans, LA Epic Support Consultant 04/2018 - 05/2018
    Provided training to clinical nurses and physicians on clinical documentation in the Pediatric Unit. Educated end-users on entering, transmitting orders, and sending tickets to command center and/or patients. Assisted Primary Care and Specialty clinicians use the Ambulatory Module to document visits, place orders, perform procedures, review results review, and send communications to patients.   
    Mainline Health | Paoli, PA Epic User Support Analyst 02/2018 - 03/2018
    Participated with Epic Go live support for 2017 for (2) of Mainline Epic departments. Provided operational support for workflow processes at both Mainline Health departments. Assisted in collecting document information. Assist nurse practitioners/Providers in writing notes, placing orders and associate diagnoses with orders. Assisted with updating patient data and locations. Assisted in discharging alive patients. Assisted front desk in patient look up and appointment scheduling. Assisted in outpatient workflow from patient reports.Supported outpatient registration and check in process. Troubleshoot challenges and communicated with command center for any complicatied build issues. Assisted in collecting payment processes and coverage for Epic Go Live Ambulatory 2017
    St Lukes Hospital | Allentown, PA Epic Go Live Support Analyst 01/2018 - 02/2018
    Provided training and ATE support on configuration of order sets, navigating EPIC, smart phrases, documentation and managing in-basket items. Showed the therapist how to schedule a follow-up appointment.Placed orders in EPIC: sending tickets to the command center, adding activities to work station.  
    ProMedica | La Crosse, WI Cerner Ambulatory Support Analyst 11/2017 - 12/2017
    Train end user and super user in classroom setting.Provide any additional go live support. Help clinicians with ATE support, to ensure workflow is being performed Work closely with analysts Back up Floor Super User on Issue resolution such as adding more activities to their navigator and sending tickets to the command center.
    Vanderbilt University | Nashville, TN Epic User Support Analyst 10/2017 - 11/2017
    Provided support to software users, to ensure that the applications were being used correctly. Completed workflow analysis for Ophthalmology, and Family Medicine for implementation of the hospital's Epic software. Designed and built Preference Lists, System Lists, Order Panels, Profiles, Reports and Print Groups, supporting HOD areas and performed and M'odol interface testing.Coordinated with department leadership to collect comprehensive requirements for clinical workflows. Assisted with Navigator ambulatory assistance for the providers and medical assistant for the Ophthalmology outpatient department. Served as a resource for employees new to EpicCare Everywhere; addressed any questions or concerns.Participated in Go-Live activities including issue triage, issue resolution and prioritizing enhancements to the system.
    University of Maryland Faculty Inc | Baltimore, MD Epic Business Analyst 02/2016 - 10/2017
     Delivered operational support in a Medical group Facility for Epic applications-Cadence,Prelude/Grand Central,Referrals,3rd party systems (RelayHealth RTE Real-time Eligibility) Perceptive (scanning) Televox, SmartSource and HandHolders experiences (automated and written communication systems) Also in this role I was accountable for the quality of patient access and software products delivered across system hospitals and physician entities. Actively participate in specific large projects for Go-live at the elbow support for Epic implementations.
    Actively supported departmental in the classroom  training for Cadence, template build, referrals and Prelude. Actively support multidisciplinary groups geared towards solutions. Implemented the protocol for University of Maryland inclement weather policies and processes. Conducted analysis to address issues with Prelude/Cadence build which led to a positive structural build for front desk end users.
    Affiliations
    Leadership Development Program with Skill path
    Skills
    EPIC cadance certified, proficient in Prelude/ADT referral experience Adobe, Go live conversion,Cerner,CPT, Form Fast, ICD-9 AND 10, Imaging, insurance verification, Kronos, Medical billing, Medical Terminology, Microsoft Excel, Microsoft PowerPoint, Microsoft Word 97, Radiology, Surgery, Trauma
    Education
    Strayer University | | White Marsh, MD, United States Associate of Arts in Healthcare Administartion

    still attending

    Epic | | Verona, WI, usa Certification in Cadence 2016
    Epic | | Verona, WI, USA Proficiency in Prelude 2016
    This resume is created in 7 minutes.
    Summary

    TS//SCI security clearance with full scope polygraph

    Versatile intelligence analyst and executive staff officer with more than a decade of national security experience in the U.S. Intelligence Community. Proven analytical, leadership, and communications skills as a liaison to Congress, briefer to the National Security Council, and subject matter expert. Resourceful problem solver with a bias for action and poise under pressure.

    Skills
    • Research and analysis
    • Policy and executive support
    • Written, verbal, and interpersonal communication
    • Inter-governmental and legislative affairs
    Experience
    Senior Analyst, Transnational Issues
    April 2019 to Current
    U.S. Intelligence Community Washington DC, VA
    • Worked frequently under tight deadlines in high pressure environments to produce policy-relevant intelligence products for the NSC, Congress, and other customers that addressed complex global topics
    • Represented CIA at interagency meetings, increased engagement with government partners and policymakers, and collaborated across analytic, operational, and technical groups
    • Demonstrated sound representative and negotiation skills in meetings with senior agency officials and foreign liaison
    Congressional Liaison
    April 2015 to October 2018
    U.S. Intelligence Community Washington DC
    • Implemented legislative engagement strategies to advance relationships and advocate agency interests with Congressional leadership and Senate and House Intelligence and Armed Services Committee members and staff
    • Prepared senior intelligence and military officials, including the DIA Director, CIA Assistant Directors, and US defense attaches for Congressional testimony on issues ranging from counterterrorism and counterproliferation to budget and programs
    • Developed relationships across the Intelligence Community, DoD, and Capitol Hill; navigated politically sensitive situations; and balanced competing priorities while ensuring thorough engagement
    • Maintained broad substantive knowledge on global events to quickly respond to frequent Congressional requests and inquiries. Supported member and staff delegations before, during, and after foreign travel
    • Provided support during Congressional hearings, closely monitored pertinent legislation, and prepared and reviewed legislative materials
    Political Analyst
    May 2007 to April 2015
    U.S. Intelligence Community Washington DC, VA
    • Drove analytic programs on strategic intelligence priorities, including counterterrorism, democratization and stability, and foreign political and military decisionmaking
    • Published hundreds of intelligence assessments that provided warning and opportunities, utilized alternative analysis, challenged conventional viewpoints, and informed high-level policy decisions; recognized by the Director for National Intelligence (DNI) for being among the IC's most prolific President's Daily Brief authors
    • Served as the IC's daily intelligence briefer to an NSC Senior Director and the Office of the Vice President; led numerous briefings to a range of senior policy, military, and intelligence officials, including Congress, US military command leaders, and CIA Station Chiefs
    • Developed a first-of-its-kind study to assess the IC's preparedness for multiple concurrent crises that required extensive coordination across agencies and impacted DNI strategy
    • Served on a counterterrorism task force and completed a tour in the Directorate of Operations
    Education
    Bachelor of Arts : Political Science University of New Mexico Albuquerque, NM
    Additional Training
    • Certificate in Legislative Studies, Georgetown University Government Affairs Institute
    • Leadership and Management Training Program, CIA Sherman Kent School
    • Advanced Analyst Program, CIA Sherman Kent School
    • Summer Institute in Political Psychology, Stanford University
    Awards
    • 13 Exceptional Performance Awards
    • National Intelligence Meritorious Unit Citation
    • Pat Roberts Intelligence Scholarship
    Additional Experience
    • Intern, Sen. Jeff Bingaman
    • Intern, Rep. Heather Wilson
    • Intern, CIA Directorate of Intelligence
    This resume is created in 7 minutes.
    Professional Summary

    Excellent communicator with 13 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.

    Skill Highlights
    • Fast learner
    • Adheres to customer service procedures
    • Customer service management expertise
    • Devoted to data integrity
    • Energetic work attitude
    • Top quality Performer
    • Strong problem solving ability
    • Troubleshooting skills
    • Familiarity with Key Performance Indicators (KPIs)
    • Telecommunication skills
    • Adaptive team player
    Qualifications

    • Demonstrated ability to promote products and services and secure and develop good relationship with clients, and business partners.

    • Requires minimal supervision in performing tasks and posses service mindset.

    • Highly motivated, determined, flexible and a fast learner.

    • Strong written and oral communication ability.

    • Platform on OS & S/W application. Windows 98, Windows 2000, Windows NT, Windows XP, MS Office, Internet


    Work Experience
    Microsourcing Philippines Inc. June 2012 to Current Resume Analyst

    LiveCareer 

    • We revise and edit resumes for customer all over the globe. We also handle billing accounts that customers have with our LOB.
    • Assisting team lead with their reports.
    • Managing new hires in the process of nesting.
    Transcom WorldWide Philippines Inc. (Nucomm International) October 2007 to May 2012 Voice and Chat Support

    COMCAST 

    • Technical Support for High-Speed Internet/Billing Representative
    • Digital Transition Activations (voice/chat)
    • Real Time Provisioning (chat)
    • Soft Disconnection (voice/collections)
    Bluebean Inc. August 2007 to November 2007 Customer Service Representative

    GLOBE  

    • Receives calls for customers that needs help in configuring their mobile unit.
    • Solves customer issue with their account.
    Blushing Bride Corporation July 2006 to August 2007 Wedding Coordinator/Account Executive
    • Corporate and Private event planning. Design strategies to support clients objectives. Design creative approach to event. Execute a variety of events including marketing events such as trade shows, weddings, debuts, client appreciation events and project based events. Developing and executing a logistics plan so event is executed flawlessly.
    Education
    Corona Christian School Elementary Corona, CA, USA
    St. Paul University High School Diploma: Secondary Quezon City, Philippines
    Philippine School of Business Administration Bachelor of Science: Management Quezon City, Philippines

    Accomplishments and Awards
    • Top Quality Performer - 99.67% - December 2013
    • Top Quality Performer - 100% - September 2013
    • Top Quality Performer - 99.80% - April 2014
    • Top Quality Performer - 100% - December 2014

    • Over-all Top Performer - February 2014
    • Over-all Top Performer - March 2014
    • Over-all Top Performer - April 2014
    • Over-all Top Performer - May 2014