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Professional Summary
Detail-oriented Accountant with 7+ years effectively maintaining accurate accounting information for large-scale financial organizations.
Fluent in English, French, and conversant in Spanish.
  • Tax accounting
  • Strong communication skills
  • Financial reporting
  • Fiscal budgeting knowledge

  • Expert in Office, Quick Books, Excel, SAP, ADP
  • Budget analysis
  • Excellent time management

Work History
Senior Auditor, 03/2018
CR Williams & Associates, LLC Houston, TX
  • Analyze and research reporting issues
  • Supervise assigned audits
  • Communicate audit results to upper management
  • Research topics and complete issues in a timely manner
Senior Accountant, 08/2015 to 10/2015
RST Global Solutions Gulf of Mexico Sugarland, TX
  • Proactively researched technical tax issues related to consulting projects.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Suggested budgetary changes to increase company profits.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Analyzed and researched reporting issues to improve accounting operations procedures.
Assistant Controller, 01/2014 to 11/2014
Hilton Saint Louis at the Ballpark Saint Louis, MO
  • Interim financial advisor to hotel management and ownership.
  • Performed corporate accounting functions
  • Monitored and approved all sales, purchases, salaries and, expenses of the hotel.
  • Analyzed and interpreted large quantities of data with extreme attention to detail
  • Identified and researched unusual trends.
  • Reviewed capital applications ensuring full justification (annual plan, projections and budgets).
Accounts Receivable Specialist, 12/2012 to 01/2014
Hilton Saint Louis at the Ballpark Saint Louis, MO
  • Monitored company billing.
  • Collected receivables.
  • Ensured all receivables were processed and recorded accurately.
  • Actively participated in implementation, maintenance, and improvement of accounting software and systems.
  • Ensured daily and monthly goals were met.
  • Communicated with sales managers on various accounts.
  • Assisted in month end closing.
  • Prepared sales and use tax returns.
  • Took company aging from 30% to 1% over 60 days (below company standard).
Audit Associate, 09/2011 to 12/2012
CR Williams & Associates LLC Saint Louis, MO
  • Audit-related tasks performed for a variety of clients.
Bachelor of Science: Accounting, May 2011
Harris Stowe State University - Saint Louis, MO
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Professional Summary
Compassionate patient care technician adept in all aspects of patient care in both a hospital and long term care facility. Familiar with advanced medical terminology and procedures. Eagerly seeks a career change to a more gratifying and rewarding career, where strict attention to detail and outstanding organizational skills can again be applied.
  • CPR/First Aid certified
  • Feeding assistance
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Compassionate caregiver
  • Patient mobility
  • ECG administration
  • Dysrythmia interpretation
  • Hoyer and Marisa lift experience
  • Accuchek
  • Post mortem care
  • Input/output documentation
  • Venipuncture: proficient in straight stick needles, syringe draws and winged infusion sets.
  • Special collection procedures
  • Vital signs
  • HIPPA compliant
  • Daily living assistance
  • Exceptional customer service
  • Safety and infection control
  • Strict attention to detail
  • Medical terminology
  • Wound care knowledge
Work History
Clinical Internship/Student, 08/2014 to 09/2014
Griffin Hospital Derby, CT
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Assisted in cleansing enemas, catheterization and bladder irrigations.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs. 
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • 160 clinical hours
Business Analyst, 01/2009 to 01/2012
Noble Americas Stamford, CT
  • Efficiently managed complex projects by maintaining accurate documents, conducting research, and tracking project deadlines, resulting in the completion of deliverables in a reduced time frame.
  • Provided high quality customer service with clients, stakeholder, and internal staff through periodic interviews and clear communication of project requirements and progress.
  • Identified and designed solutions to rectify bugs in software systems, while negotiating with developers to reduce costs for software fixes.
Audit Associate, 01/2007 to 01/2009
PricewaterhouseCoopers,LLP Stamford, CT
  • Conducted audit activities such as sending and tracking confirmations, performed substantive testing for balance sheet and income statement items, year-end roll forward schedules, fluctuation analysis, tests of mathematical accuracy of calculations and schedules provided by the client.
  • Identified auditing issues and coordinated with senior associates and executives to sort out the problem.
  • Reviewed and tested financial documents for accuracy and compliance issues.
Tax Associate, 01/2004 to 01/2006
PricewaterhouseCoopers, LLP Stamford, CT
  • Achieved deadlines during high-volume seasons by prioritizing workloads to enhance productivity and effectiveness.
  • Prepared full year, nonresident, and dual-status US Income tax returns for foreign nationals and expatriate employees on foreign assignments.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Researched and documented tax compliance issues.
  • Corresponded with IRS during Tax Audits.
  • Quickly learned new technology when presented with new software and effectively instructed co-workers about the software.
  • Consulted tax law handbooks for especially difficult tax returns.
Certified Patient Care Technician Program: 2014
Griffin Hospital School of Allied Health Careers - Derby, CT
Associate of Science: Finance, 2004
University of New Haven - West Haven, CT
Volunteers Experience
PricewaterhouseCoopers, LLP Stamford, CT. 2004-2007
College Recruitment Volunteer
Assessed the skills and experience of potential student interns to determine if the candidate met the needs of the position.
Developed positive relationships with internship applicants during college recruitment fairs by addressing questions, mitigating concerns, and providing resources for further information.
Created a welcoming atmosphere with a professional set up of displays and by serving as a consistent presence in the booth.
Mentored applicants during on-campus and office interviews to streamline the interviewing process and improve candidate confidence.


  • American Heart Association Adult Heart Saver/AED Certification Expiration date: 07/16
  • National Healthcareer Association-Certified Phlebotomist #D5L9W3P5 Expiration date: 08/16
  • National Healthcareer Association-Certified Patient care Technician-Exam scheduled for 09/08/14
  • Certified Nursing Assistant-State of Connecticut-Pending
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Professional Summary
Accomplished Territory Agent Sales Manager with 6+ years sales experience. Proven track record of implementing successful sales programs to exceed company goals.
Skill Highlights
  •  Strong interpersonal skills
  • Relationship and team building
  • Strategic agent/agency development
  • Product training and placement
  • Compelling leadership skills
  • Established track record of exceptional sales results
  • Recipient of Champions Club Award
  • Cross-cultural sales background

Professional Experience
Agent Manager 04/2008 to Current UnitedHealthcare
  • Work closely with upper management to properly  identify and align new business opportunities, securing brand recognition, partnership and growth
  • Ensure Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures.
  • Facilitate engagement of agents in executing business plans and ensure that agents and agencies appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Monitor sales results, trends and key performance indicators (KPI's) and hold agent footprint accountable for achieving targets.
  • Manage EDC Broker and ICA Relationships
  • Continually build, recruit and train Independent Career Agents and assist agencies with their local market recruitment strategy
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems.


Account Manager 11/2007 to 04/2008 Evercare/ UnitedHealth Group
  • Built and fostered relationships with individuals, Medical Groups, Physicians and Community Based Organizations.
  • Manage Accounts in South Los Angeles.
  • To include Physicians, Medical Groups, Hospitals, Community Centers, Senior Housing, State Organizations/Programs.
  • Partnered with Physicians, Medical Groups and Community Organizations assisting with marketing/ development growth plans.
  • Subject matter expert representing Special Need Products (SNPs) to internal and external customers.
  • Worked with Secure Horizons Medicare Sales Force to insuring that the Evercare brand was included and represented in their Sales portfolio.
  • Conduct product training to all levels of customers.
  • Medical Group presentations and education.
  • Planed and Organized Community Based Events.
  • Supported the Health Plan in lead generation and membership growth.
Provider Relations Specialist 05/2007 to 11/2007 Evercare/ UnitedHealth Group
  • Primary liaison to Medical Groups in South Los Angeles area.
  • Respond and resolved advanced to complex level of issues related to the daily administration and operation of potential and existing providers.
  • Performing site visits, educating the office staff, recruiting new offices, and resolving established problems.
  • Identified and helped resolve managed care issues concerning claims, contract interpretation, utilization management, eligibility and general operational issues.
  • Assist Sales Rep/Manager and Provider in increasing the Medical Group/Physician membership and monitoring/analyzing the membership reports on a consistent basis.
  • Aid with retention strategies within my assigned geography; develop long-term, mutually successful physician partnership.
Provider Relations Specialist 04/2006 to 05/2007 PacifiCare Health Systems/UnitedHealth Group
  • Network Management Operations Senior Representative responsible for maintenance of assigned Medical Groups and Hospitals in San Diego.
  • Work with Contract Managers in monitoring and managing provider contracts to ensure that they are operationalized appropriately.
  • Build relationships with assigned providers that foster open communication between the Health Plan and our external Provider Partners.
  • Work with internal departments to resolve settlements, terminations, legal actions between Providers and Health Plan.
  • Collaborated with Medical Management, Legal and Finance in responding to litigation/escalated matters involving my assigned Providers.
  • Responsible for coordinating and executing Provider Group and Hospital termination filings with the DMHC Monitor Risk Adjustment Scores and assist my Providers in helping to raise those scores by conducting educational trainings.
  • Facilitate Joint Operational Meetings (JOC's), orientations and yearly Market Benefit Trainings.
Claims Analyst 01/2005 to 04/2006 PacifiCare Health Systems
  • Project Owner responsible for the review and resolution of claims projects for the Oregon and Washington regions.
  • Collaborate with Management on pivotal projects assigned to Oregon/Washington regions.
  • Work closely with Management in researching and analyzing under-paid/over-paid capitated and/or misdirected claims.
  • Perform root cause analysis for claims project and research resolution by proactively interacting with internal and external customers.
  • Communicate claims project findings, final resolution, and any applicable corrective measures with internal departments and provider contacts.
Analyst II 06/2003 to 01/2005 PacifiCare Health Systems/UnitedHealth Group
  • Responsible for the review of hospital, ancillary, and capitated provider contracts to ensure timely and compliant provider payment in accordance with plan and provider contract provisions.
  • Responsible for contracts in Central Valley, San Diego and Inland Empire regions.
  • Team contact for all Tenet facilities.
  • Conducted pre-negotiation contract reviews in order to determine the operational feasibility of proposed contracts.
  • Documented and provided Financial and Operational impact to Contract Managers.
  • Conducted quality review processes including providing recommendations to Network Management and Provider Contract Services Departments with regard to model coding, service alignment, claims system mapping, and contract language clarity in order to achieve effective and accurate claims payment.
  • Conducted contract clarifications for numerous internal departments.
  • Collaborated in weekly system interpretation meetings and provided feedback to ensure accurate contract administration and claims pricing.
Audit Associate III 11/2001 to 06/2003 PacifiCare Health Systems/UnitedHealth Group
  • Conducted research and resolution of provider claims projects for payable claims issues received from Network Management, provider correspondence or as assigned within the Claims Research and Resolution unit.
  • Identified issues related to claim payment disputes, and coordinated the resolution of provider disputes amongst various internal departments and external resources/contacts.
  • Worked in partnership with Network Management and HMO Claims Departments for contractual and operational issues in order to research, resolve, and proactively identify performance improvement opportunities.
  • Established and maintained relationships with Network Management and provider partners.
  • Entered and maintained data integrity of Quest claims information system.
  • Worked and communicated with consultants and upper management regarding pivotal and reconciliation ancillary projects.
Provider Customer Service Associate 08/2000 to 11/2001 PacifiCare Health Systems
  • Assisted members, providers and employers with questions and concerns regarding benefits, claims, billing issues, and services.
  • Extensive experience working with member materials in order to resolve customer issues in a timely and efficient manner.
  • Used numerous information systems to verify claim risk, administer provider contracts, and resolve provider underpayment disputes.
  • Trained employees assigned to the Customer Service Provider Action Team for functions related to work processes, interpretation of contracts, verification of claim risk, and the assignment of capitated claims to correct regions.
  • Collaborated with claims processing department on special projects as required.
Bilingual Spanish/English
 Business Development, Client Relations, Marketing, Project Management, Territory Sales Experience, Sales Software: SMRT, bConnected, Web Meetings, Training execution, Microsoft Office,

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Professional Summary

Expert Cosmetologist with advanced training in all branches of the industry. Versatile ability to accommodate many positions industry-wide. State licensed, with advanced knowledge of leading trends in spa, skincare, hair, and body.

Work Experience
Jun 2015 - Current Troy, MI
Cosmetologist / Janelle's Salon Of Troy
  • Evaluate client needs and recommend treatments and strategy to achieve desired result, while maintaining hair health
  • Educate clients about products and self-maintenance for healthy hair based on needs and preferences
  • Keep work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Nov 2014 - Jun 2015 Rochester Hills, MI
Spa Treatment Development/ Massage- Esthetics / Greenleaf Spa
  • Suggested appropriate therapy based on current health of client
  • Discussed procedures and treatment options with clients
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality
  • Performed facials, chemical peels and waxing procedures
  • Maintained clients' treatment records and designed long-term care programs for return customers
  • Performed massage with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy
Jan 2014 - Jun 2015 Farmington Hills, MI
Spa Consultant/Operations Supervisor / Tamara Spa & Wellness
  • Assisted in product management to drive strong margins and returns
  • Assisted in managing a successful and exponentially increasing sales goal
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes
  • Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance
  • Recruited, hired and trained all staff, provided direct supervision, ongoing staff development and continuing education to employees
Jan 2011 - Jan 2013 Rochester Hills, MI
Cosmetologist, Nail Tech, Esthetician, Massage / LDVSPA
  • Created, planned, and held public events to spread brand awareness and promote sales
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Researched latest trends in hair and makeup to stay updated on color, style and technique
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase returning customer base
  • Maintained repeat clients nail health by attaching acrylics, filing, cutting and painting nails
Troy, MI
Master of Arts in Cosmetology, Manicuring, Esthetics Instructor Michigan College of Beauty - Troy, Inc.
  • Received License
  • Graduated with 3.8 GPA
Flint, MI
Master of Arts in Massage Therapy Flint School of Massage Therapy
  • Awarded License