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Dynamic Hospitality Supervisor with 21 years of hotel experience. Highly successful at juggling multiple priorities at any given time while delivering superb service with a smile. Personable and approachable; enjoys meeting and talking with different people. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort. 
  • Exceptional customer service
  • Reliable
  • Staff motivation and training 
  • Communicates effectively
  • Hospitality expertise
  • Operations management
Hilton Garden Inn Hershey, PA Front Office Supervisor 10/2006 to Current
  • Greet and register guests and issue room keys.
  • Recommend top dining and entertainment options for guests in the Hershey area.
  • Process credit card transactions during the checkout process.
  • Supervise front desk staff.
  • Foster strong working relationships with all hotel departments.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Assist guests with any special requests during their visits.
  • Voted "Employee of the Year" 2011 & 2014. 
Harrisburg Hilton & Towers Harrisburg, PA Housekeeping Supervisor | Bell Staff 10/2004 to 10/2006
  • As member of the bell staff, assisted Guests in all areas of front of house operations.
  • As housekeeping supervisor, responsible for overseeing the PM shift.
  • Planned and assigned duties for team members. 
  • Ran reports to ensure accuracy of room counts in Property Management System.
  • Responsible for closing the department after ensuring all needs for hotel operations were met.
Crowne Plaza Hotel & Resorts Harrisburg, PA Executive Housekeeper 10/2003 to 10/2004
  • Responsible for cleanliness, orderliness and appearance of the entire Hotel.
  • Ensured that rooms were made as per company standards.
  • Prepared Annual Housekeeping Budget.
  • Maintained par stock of guest supplies, cleaning supplies, linen and uniforms.
  • Coordinated the preventive maintenance schedule of rooms and public area with maintenance department.
  • Minimized labor costs by training employees to comply with specific time schedules.
  • Managed daily operations, maintained P&L responsibility for the department, and monitored standards compliance in areas of authority.
Harrisburg Hilton & Towers Harrisburg, PA Assistant Executive Housekeeper 01/2002 to 10/2003
  • Assisted the Executive Housekeeper with the operations of the Housekeeping department including payroll, budget, inventory, sanitation and chemical control. 
  • Trained and developed staff, both existing and new recruits.
  • Assigned tasks to employees and inspected completed work for conformance to standards.
  • Recruited and hired qualified employees.
  • Maintained adequate inventory and equipment supplies.
Holiday Inn & Conference Center Night Manager 07/2001 to 01/2002
  • Responsible for overseeing nightly operations of the front office and evening housekeeping departments. 
  • Closed banquet checks and billing for nightly restaurant operations. 
  • Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Served as Manager on Duty. 
Harrisburg Hilton & Towers Harrisburg, PA Night Audit Supervisor 08/1999 to 07/2001
  • Supervised a staff of several people for night audit operations. 
  • Generated reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for management review.
  • Addressed all guest concerns and delegated to staff as necessary.
  • Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.
Marriott Harrisburg, PA Night Auditor 05/1996 to 08/1999
  • Balanced and audited for accuracy in accounts
  • Completed and transmitted daily management and accounting reports.
  • Resolved accounting discrepancies.
  • Performed guest service representative duties.
  • Followed up with guests to ensure satisfaction.
  • Balanced guest folio transactions. 
  • Checked guests in and out of hotel.
H&R Block Eastern Tax Service Senior Tax Advisor Level 3 | Course Instructor (Basic Income Tax) 01/1991 to 01/2014
  • Prepared Federal, State and Local Taxes for individuals and small businesses. 
  • Instructed a class of students on basic tax preparation. 
  • Developed course plans to meet academic needs of students.
Education and Training
Associate of Arts: Business Administration 2003 Harrisburg Area Community College Certificate of Proficiency in Management (2001)
Income Tax Preparation H & R Block Tax School
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Professional Summary

I am an experienced audit practitioner with 10 years' experience in both external and internal audit with good communication skills both oral and written, ability to work in a well computerized environment, Performance-driven, Results-oriented, endowed with advanced practical training in risk management, controls and governance processes, audit planning and execution, I pay attention to detail, creatively identify and resolve issues timely, a strong team player with special leadership skills of managing cross cultural teams and a mature born again Christian.


Inquisitive Audit practitioner driven to add value and promote overall organization system improvements. Consistently build competent teams who can help management in identifying and managing key risks to an acceptable levels and improving governance issues within the ministry.

Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully support management to achieve ministry or project goals and objectives.

  • Certified Public Accountant (CPA)
  • Knowledge of GAAP guidelines
  • Risk management expertise
  • Highly analytical
  • Sound Communication skills
  • Quality Leadership 
  • Customer-oriented
  • Thrives under pressure
  • Valued team player
  • Independent worker
In a period of Nine (9) months served in this ministry, below are the great achievements registered.
  • I have built a strong independent and disciplined Partnership audit team that work towards not only achieving evidenced quality audit results but also cultivating relationships with Partners.​
  • I have introduced internal audit processes successfully which have greatly resulted into reducing the expectation gaps between the partners and the Partnership Auditor roles.​
  • This included developing the entry and exit meeting presentation notes or templates detailed overall objectives of the partnership audit, scope, Audit team composition, methodology and reporting timelines and expectations of either parties.​
  • I have developed excel audit working paper templates with clear key features of a standard audit working paper which fosters learning, strategic thinking of audit staff, quality reviews and collection of quality audit evidences and hence reliable audit results and risk rating as opposed to the compliance existing Partnership Audit Tools (PAT).​
  • I have introduced an audit reporting tool template that captures all the relevant features of a standard Risk Based Internal Audit Report with 5 Cs. These are: Condition, Standard Criteria, Root Causes of the condition, Consequence and the Corrective Action. This has greatly improved the timeliness and quality of partners audit responses (from one month to one week), implementation of audit recommendations from one year or so to a maximum of three (3) months. ​
  • Program, procurement and financial processes have greatly improved too. In December 2016, I conducted an individual special review assignment covering a two and a half years period (February 2014 to June 2016) assigned by the Country Director that resulted into a ministry cost saving of UDS60,059 (UGX 220,568,832). ​ ​
  • I have trained Partnership Audit Team in the areas of Audit planning, Analytical reviews, Risk Assessment, gathering of quality audit evidence, reliable audit conclusions, identifying root causes and writing of a quality Risk Based Integrated Audit report.
  • I engaged management to justify the importance of partnership audit team attending the Continuous Professional Developments (CPDs) organized by the professional bodies (IIA) and hence all the entire team were sponsored and attended their first CPD which created a great exposure, professional growth, motivation and quality audit results. 21 CPE hours were obtained by each audit staff.​
  • I prepared a risk based annual audit plan of FY18 submitted and fully approved.
All the above achievements have greatly contributed to ministry and partnership performance in a number of ways which include but not limited to the following:
  • Improved management understanding of managing compliance, operational, financial and strategic partnership risks.
  • Reduction of back and forth movement and validation of the authenticity of audit issues by the Partnership Facilitators before obtaining management responses which was depicting some knowledge gaps on part of the partnership auditors. This process could span for a minimum of 30 days before obtaining management responses.
  • Increased motivation of both staff (Partnership auditors and Partnership Facilitators) and partners and hence cultivating strong ministry partnership relationship.
  • Effective implementation of program activities thereby leading to the achievement of Partnership objectives and ministry strategic goal.
  • Timely and quality management responses to audit recommendations
  • As a Uganda office we piloted the Risk Based Integrated Audit (RBIA) Approach in July 2012. In the entire Africa region, (East and Southern Africa Region, West and Central Africa Region) Uganda office, Internal Audit Department was chosen to pilot the RBIA where I took part.  
  • In this season, I led a team of 12 Internal Audit practitioners from Kenya, Rwanda, Ethiopia, Burundi to pilot the RBIA project in Tororo cluster located in Eastern Uganda. This lasted for two (2) weeks and was successfully implemented because great learnings on both the internal auditors and management was registered, henceforth RBIA was rolled out in the entire region
  • I built capacity of different relevant stake holders both program and finance teams in RBIA approach. I specifically trained five (5) clusters (Tororo, Busia, Butaleja, Oyam and Gulu cluster) where each cluster was comprising of a minimum of 30 employees including Program managers.    
  • I performed a quality review of the risk registers in three program clusters by validating whether, clear objectives of core processes were stated and aligned to the ministry strategic goal, inherent risks were derived using appropriate assumptions, sources of risks, expected controls, appropriate categorization of risks.
  • I Performed and completed one In-House investigation of fraud which recovered the organization funds totaling to USD5,000 (UGX17,500,000).  
  • I performed a major RBIA assignment of a Uganda Water, Sanitation and Hygiene (UWASH) Private Non Sponsorship Project (PNS) in September 2012 where the key commendations that were profiled in this Audit Report fetched more donor funding of USD2,000,000 in addition to the existing Budget of USD2,000,000.
  • I led major RBIA normal assignments reviews with significant budgets of USD4,000,000 and above each in FY14 and FY15 and these included Grants , Sponsorship and PNS projects ie Grants - NUMAT, SPEAR, and Sponsorship fundings - Gulu, Mbale-Butaleja, and Busia clusters and PNS - UWASH.  
  • Under my leadership in 2009 and with minimal support from the partner (Chartered Certified Accountant), the firm passed a quality review process conducted by the regulatory body [Institute of Certified Public Accountants of Uganda (ICPAU).
  • Under my leadership roles, 100% of firm clients were saved from incurring monthly and annual tax penalties (UGX200,000, approx. USD57) for late filing of returns (statutory deductions) to Uganda Revenue Authority. This led to a substantial increase in the firm clients from 70 to 301 as they gained confidence in the firm's professional consulting services. This also resulted into increased annual turnover of the Audit Firm by 31%.
  • I trained and built capacity of 11 audit practitioner staff in EXTERNAL audit and consulting practice of which five (5) out of eleven attained greater roles by 2010 in multilateral, parastatals and moderate entities within the country.
Compassion International Uganda Kampala, Uganda Partnership Audit Team Lead 10/2016

1. Support the Partnership Auditors in their work as delegated by the Country Director and develop an annual partnership audit plan for the FY by performing the following tasks:

  • Coordinate the travel and audit schedule by allocating audits to the partnership auditors based upon their skill set.
  • Carry out performance reviews of staff on a quarterly basis and provide feedback to the country Director. Conduct staff appraisals of the audit team at end of the FY16. 
  • Approve facilitation for the partnership auditors at least three days before a scheduled trip and review the accountability in not more than three days from the time the auditors return from the field.
  • Follow-up the partnership auditors to ensure that they submit their reports to the audit team lead within the set timelines of 5 working days.
  • Provide leadership to the audit team ie ongoing guidance, inspiration and support or respond to the auditors' queries timely to ensure that they have a conducive environment to achieve the best results.
  • Together with the auditors, ensure that audit reports with appropriate audit recommendations have been shared with the Partnership Facilitators and Supervisors timely. 
  • Communicate the annual audit plan preparations to the relevant stake holders (Programs) & request to obtain the audit universe from the relevant stake holders (Program).
  • Develop a detailed audit plan and schedules for the period (FY17-18) by 30 June 2017. Share the annual audit plan with all relevant stake holders before the start of subsequent FY.
2. Perform 100% reviews of Partnership Audit Reports, binders and Identify staff capacity gaps and recommend or build capacity of the audit Team.
  • Perform the review process of all Partnership audit binders/working papers Perform reviews of partnership draft audit reports finalized by staff. 
  • Provide audit review feedback to staff and 100% reviews raised fully responded to by the responsible staff. Organize and conduct in-house training.  
  • Recommend staff and attend Continuous Professional Education (CPE) Provide timely feedback to audit staff during and after audit file review processes. Perform field work audits with staff and provide leadership and guidance of the assignments
3. Conduct audits in 10 ICPs and produce Audit reports within 7 working days as detailed in the FY17 audit plan by 30th June 2017.
  • Field audit notifications circulated and provided to the Partnership Facilitator (PF) within 2 weeks.   
  • Hold exit meeting with the ICP leadership to discuss the findings· The observations and findings  documented and work papers prepared·  
  • A detailed audit report written by the auditor within five working days upon returning from the field · An appropriate opinion rating assigned for each of the sections ie; ICP Management, Program audit, and CIV audits where applicable. Finalized and quality audit reports with appropriate audit evidences shared with relevant stake holders​
4. Generate and submit monthly and Quarterly summary Audit reports to the Country Director and Senior Partnership Audit Analyst by the 5th and 15th day of the subsequent month respectively. 
5. To conduct or supervise special reviews/investigations as and when directed by the relevant authority.
World Vision Uganda Kampala, Uganda Internal Auditor 01/2011 to 10/2016

1. Developing a Risk Based Integrated Audit plan of all engagement assignments.​

2. To conduct audits to assess the effectiveness of internal controls, Risk Management, governance issues, accuracy of financial records, and efficiency of organizational operations using professional audit standards and practice. Reviewing and examining the financial and non-financial activities which included but not limited to the following:

  • Inventory management.
  • Procurements and disbursements.
  • Travel transactions.
  • Loans and advances.
  • Asset and logistics management.
  • Financial reporting. Gift in Kind (GIK).
  • Human resource.
  • Sponsorship Management.
  • Design monitoring and Evaluation.
  • Field Work visits.

3. To report on audit results and recommendations to management through audit manager professionally in accordance with International Standards for the Professional Practice of Internal Auditing.

4. Carrying out validation exercises on the implementation status of management and report in accordance with International Standards for the Professional Practice of Internal Auditing.

5. Reviewing peer Risk Based Integrated Audit (RBIA) reports.

6. Reviewing draft external audit reports before the final issuance to management and Board.

7. Attended Board meetings and minutes were taken, shared and filed. These assignments helped to highlight High and moderate risks which were prevailing at a particular cluster or Grant/project and hence the level of risk or threats to the continued funding and continuity of the operations within the ministry.

HEM Associates Certified Public Accountants -External Audit & Consulting Firm Kampala, Uganda Audit Supervisor Practitioner 02/2009 to 12/2010
  • Selecting, interviewing and recruitment of firm and client staff.
  • Assigning and allocating audit assignments to eleven (11) auditors and audit assistants. Reviewing and signing off all audit work done by audit assistants.
  • Provisional of professional guidance and answering all audit and administrative staff queries. Prepare and present audit reports to the engagement partner for final reviews and issuance.
  • Providing professional advice to firms clients on the overall internal controls necessary for their companies in order to safe guard the company's physical and financial resources.
  • Planning & carrying out a detailed audit strategy to assess whether financial and other transactions of the clients are executed in compliance with established policies, practices principles and budgets as well as in accordance to the accounting standards.
  • Auditing of financial statements prepared by management and hence assisting the engagement partner determine whether such statements give a true and fair view of the state of affairs of the company and of the operating results.
  • Auditing trading profit and loss account which include verifying and reviewing of; all total sales, purchases, and inventories. Auditing of balance sheet items which include; non-current and current assets, non-current and current liabilities, capital and reserves.
  • Auditing of such classes of accounts involve setting out relevant audit objectives and formulating appropriate tests to achieve such objectives there by obtaining the appropriate audit evidence depending on the audit program designed to suit the particular audit client.
  • Carrying out audit of statutory monthly deductions for accuracy, completeness and timely submissions. These statutory deductions include PAYE, NSSF.
  • Carrying out an audit of debtors and creditors by confirming the existence and occurrence of such debtors through an independent examination of source documents and carrying out other audit procedures such as circularization.
  • Attending tax audit with Uganda revenue authority commissioners or auditors on behalf of company clients as well as answering and solving tax queries where necessary
  • Preparation of financial statements from source documents, books of original entry for example sales & purchases day books, cash and bank books to trial balance stage.
  • Daily reconciliation of cash balances by the help of both petty & main cash book for different clients.
  • Reconciliation of debtors' balances by reviewing original invoices and debtors ledgers together with other relevant documents for example goods orders note, goods delivered notes and goods received notes.
  • Reconciliation of creditors balances by reviewing original purchase invoices with creditors' ledgers plus other relevant documents if any such as requisition notes, purchases orders authorized by the purchases head officer.
  • Carrying out Bank reconciliations and this is done by use both the cash and bank books together with the bank statement given a specified period of time.
  • Carry out tax computations mainly VAT and corporation taxes and finally filling these returns to Uganda revenue Authority with in the due dates.
  • I managed a minimum of 30 clients on a monthly basis.
  • Allocating all accounts work for different clients to a minimum of nine accounts assistants daily.
  • Carrying out tax advice to clients regarding value added tax, Pay As You Earn (PAYE), provisional & final returns for both individuals and companies.
  • Prepare and file both provisional and final returns to Uganda revenue authority with in the due dates for a minimum of thirty clients i.e. before the end of the first and last six months of the statutory year.
  • Attend stock takes and advise companies on stock control procedures in order to improve on management's internal controls which in the end help greatly to safe guard company resources.
  • Presentation of management accounts to Directors/ shareholders ready for external audit.
  • Putting or updating the accounting systems in place which are in line with the financial reporting frame work for compliance purposes as the international reporting standards requires.
Education and Training
Bachelor of Science: MBA-IB - Management 2017 Amity University India C/O Makerere University Kampala (MUK), Kampala, Uganda Year of Award: To Graduate on 14 July 2017
Bachelor of Science: Bachelor of Commerce - Finance 2004 Makerere University Kampala, Kampala, Uganda
Certified Public Accountant (CPA) 2018 Institute of Certified Public Accountant of Uganda, Kampala, Uganda Two CPA papers already sat in May 2017 and remaining with two papers to complete the entire course.
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Professional Summary

Hands on Hotel, Revenue and Reservations Manager currently expanding knowledge of the Airline Industry, focused on driving company growth, standards and revenue in fast-paced and competitive climates in both industries. Flexible problem solver with a positive attitude. Management experience in renovations and upgrading of existing hotel properties whilst managing continuing operations and guest satisfaction. Highly effective at exceptional customer care(internal and external) and accustomed to managing difficult client interactions whilst pursuing a positive outcome. Natural leader, team player and Westjetter committed to empowering, developing and training fellow associates and creating a culture of trust, recognition and fairness. Extensive knowledge of reservations, finance, accounting and auditing with exceptional diligence regarding reservations, maximizing occupancy, billing and reconciliation of high volume OTA'S and FIT clients. Proactive and high achiever that strives to exceed budgets and YOY growth targets. Extensive local knowledge of the Banff Lake Louise area.


Yield and Revenue Management
One Yield V2 Marriott System

Detailed Orientated


Hotel Operations Manager
Five-star hotel Experience
Multi unit volume Resort Experience
Natural Leader
Skilled Negotiator

High volume OTA expert experience

Back Office and Front Office Billing Specialist

Accounting in high volume multi-property situations

High Volume Receivables Experience

Process Management

Reservation and Administration Specialist

POS Systems
Front Office Specialist
Revenue Generation
Guest Satisfaction Professional
Team Building
Sabre, Flitetrac, Merlot Proficiency

Work History
05/2019 to Current
WestJet Encore Crew Scheduler WestJet Calgary, AB
  • CARS, CASS, COM, Pilot and Cabin Crew Agreement proficiency and understanding.
  • IROP experience, planning and implementation in conjunction with Chief Crew Scheduler.
  • Monitor and mitigate Crew Duty and rest vioaltions to prevent OTP delays specifically relating to Head Starts.
  • Mulitasking in a high pressure, fast paced, time senstive enviroment while ensuring a high level of pilot and cabin crew member satisfaction.
  • Highly proficient in Merlot, FliteTrac, Corpconnex, Sabre and Microsoft Office
  • Positive role model, outwardly demonstrating Westjet Values and key competencies. 
01/2007 to Current
Owner, President Pinpoint Investments Inc. Halifax, Nova Scotia
    • Complete Management of a private fund trading in equities and life insurance products.
    • Exploring hospitality industry investments.
    • Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
    • 6 month Mentorship with Eastport Financial
07/2017 to 11/2017
Revenue and Reservations Manager Delta Hotels by Marriott Banff Royal Canadian Lodge Banff, AB
  • Increased hotel revenue, profits and market share through providing constant availability, in the correct market segment and price point.
  • Passed and completed Marriott Global Revenue Management One Yield Version 2 training.
  • Rate integrity and channel management control in order to achieve effective yield management
  • Conducted Weekly Revenue meetings and rejuvenated data models and powerpoint presentations that had been stagnant for 3 years.
  • Created automated 3rd party commission excel sheets saving time and increasing accuracy to 100% in billing.
  • Effective management of future high demand dates to optimize revenue and occupancy.
09/2015 to 12/2016
Accounting Receivables Clerk Banff Lodging Company Banff
  • Maintained 100% accuracy in calculating discounts, interest and commissions specifically relating to high volume multi unit Expedia and commissions.
  • Maintained effective communication with all hotels front desks to enable accurate, timeous billing and payment from high volume Expedia account.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Coded and data-entered high volumes of food and beverage and outlet summary sheets into the in-house accounting software prior to month end deadlines.
  • Created daily cash reports and reconciliations for accounting management.
  • Produced and reconciled high volume vendor statements and handled payment complaints or discrepancies.
04/2013 to 07/2015
Reservations Manager, General Manager, Revenue Manager Charlton Resorts Banff Avenue Delta Banff Charltons Banff
  • Improved customer service ratings through mentoring front line staff and creating a culture of guest satisfaction in all interactions.
  • Increased hotel revenue, profits and market share by effective control of extranets and managing inventory and market segment mix and guest mix.
  • Created a cohesive team and happy work environment by being present, supporting and working alongside colleagues
  • Instituted a paperless, seamless reservation system between front desk and sales/reservation office.
  • Ensured that all Delta and Charlton standards in both the financial, service and product arena where maintained to the highest standard.
08/2012 to 02/2013
Night Audit Supervisor Marriott Halifax Harbourfront Halifax, Nova Scotia
  • Responsible for the management, audit process, customer satisfaction, safety and security of 352 bedroom 3rd Shift.
02/1997 to 01/2010
Owner Managing Director S.Crossland & Curtis Investments Cape Town, South Africa
  • Investment vehicle specializing in Venture Capital Companies listed on the JSE.
02/2000 to 01/2003
Managing Director Zenith Concessions Cape Town, South Africa
  • Current operation analysis, realignment of company
  • Recapitalization and setup of new mining venture.
  • Operational management of setup and mining activities resulting in sale.
02/1995 to 01/1997
Rooms Division Manger Fancourt Hotel and Country Club Estate George, South Africa

  • Effective room revenue control of a 90 bedroom hotel and 210 private residence rental pool homes.
  • Attended ITB '96 as a key member of the sales team for the re-launch of the multimillion dollar upgraded property.
  • Influenced owners to change pricing strategy and incorporate an ethos of revenue and yield management.

South African Air Force - Air Space Controller - Port Elizabeth, EC
Hotel Management
Durban Hotel School - Durban, South Africa
  • 3 year national diploma. Most outstanding student. Best Final Exams

Securities Institute London - International Capital Markets - London, England

New York Stock Exchange - Series 7 - New York
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Professional Summary
Hotel Star Rating Coordinator Professional expert in Customer Service, with experience in Office Administration, staff training and Hotel & Property Management. Specialty in luxury Customer Service of different backgrounds and nationalities. Managed from 120 to up to 950 rooms, including 250 luxury condos. High proficiency and constantly rated with the highest customer satisfaction index. Adaptable to changing situations and fast-paced environments. Very pleasant and patient with difficult customers, always maintaining a professional manner. Proficient in MS Word, Excel and PowerPoint, as well as PM software, including Citrix, M3 and SMS. Accomplished luxury hotel and customer service leader with skills in business operations, sales and marketing. RELEVANT SKILLS Over 11 years of experience interacting with customers and providing excellent service. Able to work within challenging timeframes and under pressure. Ability to work well with and understand the problems of customers and guests. Keen eye for details, reliable to work with numbers and other important information. Trusted to handle confidential sensitive customer information, and other valuables. With a background in Administration and Finance and Hospitality, able to quickly learn computerized systems and other in-house software.
Work History
Night Audit Supervisor 01/2012 to Current
Willows Lodge
Assistant Account Director 01/2012
BDK Enterprises
Office Manager 01/2012
BDK Enterprises
Account Manager Office Manager 01/2011 to 01/2012
BDK Enterprises
Volunteer Coordinator Office Coordinator 01/2011 to 01/2011
Habitat for Humanity International
Guest/Resident Services Manager 01/2010 to 01/2011
  • Housekeeping Manager Hotel 1000 Seattle (Promoted).
Overnight Relief Manager 01/2009
Overnight Supervisor/Manager 01/2007 to 01/2008
W Hotel Seattle
Backstage Concierge Whatever/Whenever Team Super 01/2005 to 01/2006
Night Manager 01/2004 to 01/2005
NH Hotel Mexico City
Housekeeping Manager/ Property Manager 01/2002 to 01/2004
NH Hotel Mexico City
Office Manager 01/2000 to 01/2002
Guest Services Supervisor 01/2009
Finance Administration Degree: 2004 - Monterrey, de
Gastronomic Sciences and Arts Degree: 2001 Colegio Superior de Gastronomia -
Mexico City CPR and Emergency Cardiovascular Care certified (WA) Training on Pest Control crisis management (WA) Alcohol Handler Permit, (WA) Rescue and Emergency Preparedness (WA) :