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Skills
  • Windows XP
  • Proficient in Microsoft Word, Office, Powerpoint and Excel
  • Research and Analysis skills
  • Strong Laboratory safety skills 
  • Energetic work attitude
  • Excellent Multi-tasker
Experience
08/2018 to Current
Administrative Assistant Magnolia Bluffs Casino Natchez, MS
  • Providing support to the managers and employees, assisting in daily office needs and managing our company's general administrative activities.  
  • Built strong and lasting rapport with management and associates.
  • Managed data entry, effectively prioritizing assignments and adhering to organizational procedures.
  • Prepared internal paperwork, managed telephone calls and maintained office documents. 
  • Facilitated workplace communication, informing colleagues about specialized requests and needs.
01/2018 to 07/2018
Laboratory Technician Alcorn State University Lorman, Ms
  • Maintaining and operating standard laboratory equipment.
  • Providing technical guidance and assistance concerning work methods, the use of equipment, and techniques.
  • Ensuring compliance with safety regulations in the use of equipment.
  • Ensuring proper storage, handling, and disposal of hazardous materials.
  • Develop and implement laboratory best practice guidelines for the use of infrastructure.
  • Coordinate standard training programs for shared research infrastructure use and laboratory practices for graduate and undergraduate students.
  • Provide oversight of training and supervision for delegated assignments.
  • Provide supervision and oversight of shared lab with respect to user compliance to policies and procedures.  
  • Coordinate annual review of lab policies and procedures with principal investigators (PIs).
  • Provide support and assistance with all experimental learning courses such as; biotechnology techniques.
  • Ensure facility and laboratory inspections and safety compliance as outlined by the research policies of the university and the School of Agriculture and Applied Sciences.
  • Ensure specific safety requirements of wet labs, including use of chemicals, radioactive, blood and bodily fluids, and biohazard Level 1 materials are met and that all research personnel, and students are appropriately trained.
  • Develop and manage (use of) chemical inventory, and restock when needed.
  • Maintain safety training records.
  • Organizing, distributing, and verifying student workers.
  • Ensuring appropriate record of inventory.
  • Conducting random internal audits within the Center for property control.  
  • Preparing and recording database for obsolete equipment.
02/2015 to 01/2018
Revenue Auditor Magnolia Bluffs Casino Natchez, Ms
  • Performs internal audits by conducting thorough fieldwork, while working with minimal supervision.
  • Prepare necessary reports for all areas of gaming operations to satisfy both company and regulatory requirements.
  • Verify all information related to the different revenue streams derived from gaming operations; Slots, Table Games, Food and Beverage, Marketing, Main Cage, ATM Machines and other revenue and documentation as generated by various departments.
  • Must have the ability to prioritize based on urgency, pay close attention to detail, and work through high volume time periods.
  • Promote an effective relationship between the department, the business unit, other corporate departments and to ensure effective operational processes.
  • Communicate problems or discrepancies to management in a timely and efficient manner.
05/2011 to 02/2015
Customer Service Representative CVS/pharmacy Natchez, Ms
  • Assisted customers, operated a computerized cash register to process payments and close transactions.
  • Assisted the manager with training and overseeing new cashiers.
  • Scanned and bagged items, created visual displays and provided consistently high quality customer service and satisfaction.
  • Counted money in cash drawer at beginning of shift and recorded daily transaction amounts from register at closeout to balance drawer.
07/2013 to 12/2013
Pharmacy Technician CVS/pharmacy Natchez, Ms
  • Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory levels; anticipating needed medications and supplies; placing and expediting orders; verifying receipts; removing outdated drugs.  
  • Uphold a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
  • Calculated, weighed, measured and mixed ingredients with expert precision.
  • Protect patients and employees by adhering to infection-control policies and protocols. 
  • Verified patient data and billing information.
  • Performed clerical task, such as maintaining records by recording and filing physicians' orders and prescriptions. Preparing reports by collecting and summarizing information, operating a cash register, and answering telephones.
08/2012 to 05/2013
Graduate Laboratory Technician/Teacher Assistant Alcorn State University Lorman, Ms
  • Provided instructional support and assistance at the paraprofessional collegiate level to students and faculty to ensure affective teaching and learning.
  • Assisted in the preparation of laboratory materials and research demonstrations.
  • Provided assistance to students that were in active ongoing research in the laboratory.
  • Ensured that instructional laboratory facilities, instruments, and equipment were effectively, efficiently, and safely maintained.
  • provided lead direction to student assistants in Biological Sciences.
  • Assisted instructors in developing instructional materials within the assigned academic task.
  • Prepared study sheets, visual instructional aides, sample exercises and exams, and laboratory experiments. 
  • Assisted with grading exams, maintained related records, reviewed student research and academic work in progress and assisted in resolving problems.
  • Prepared for laboratory demonstrations, set up and assisted students in the use of a variety of laboratory tools, equipment, and instruments.
  • Ensured student compliance with laboratory policies, procedures and safety precautions.
  • Demonstrated proper care and cleaning procedures for laboratory tools and equipment. 
  • Maintained a clean and safe learning environment.
  • Performed routine and minor repairs on laboratory equipment, performed routine maintenance and lubrication of equipment as necessary and ensured all power equipment supporting the ongoing research is operable.
  • Maintained proper storage of hazardous waste, monitored and dispose of chemicals and chemical waste.
  • Participated in the ordering and maintenance of supplies, materials, and equipment.
  • Stored, discarded and rotated materials according to standard procedures.
  • Received in, assembled and tested new equipment.
  • Responded to inquires and requests for information, answered phones, relayed messages for faculty.
  • Trained and provided work direction to student workers as assigned.
08/2011 to 05/2012
Graduate Research Assistant Laboratory Trainee Alcorn State University Lorman, Ms
  • Responsible for performing routine labs, and making sure students adhere to laboratory protocol, and record results of sample analysis on data sheets.
  • Maintained and operated standard laboratory equipment, providing technical guidance and assistance concerning work methods, the use of equipment, and techniques.
  • Prepared ordering forms for supplies and ensured the appropriate record of inventory, while making sure laboratories were well-stocked and resourced.
  • Maintained safety training records; organized, distributed, and verified students workers. 
  • Ensured specific safety requirements of wet labs, including use of chemicals, radioactive, blood and bodily fluids, and biohazard Level 1 materials were met and that all research personnel, and students had appropriate training.
  • Ensured proper storage, handling, and disposal of hazardous materials. 
  • Provided assistance and support with all experimental learning courses such as Biotechnology techniques, while ensuring facility, laboratory inspections, and safety compliance were outlined by research policies of the University.
Education and Training
2011
Bachelor of Science: Biology Alcorn State University Lorman, Ms., United States
2013
Master of Science: Biology Alcorn State University Lorman, Ms., United States
Activities and Honors
  • Alcorn State University Dean's Scholar - 2012
  • Beta Beta Beta National Biological Honor Society 2012-2013
This resume is created in 7 minutes.
Experience
Senior Editor / Video Editor 07/2019 to Current Twenty 04 Astoria, NY
  • Transformed footage and assets to create compelling, effective videos and content.
  • Managed graphics, sound, music and color corrections for videos.
  • Analyzed all video content for quality control and editorial corrections.
  • Reviewed video and selected best footage for storytelling.
  • Uploaded final cuts to content management systems and client platforms.
Front Desk Supervisor / Complex Coordinator 03/2018 to 07/2019 Aloft New York LaGuardia Airport / Ibis Styles LaGuardia Airport East Elmhurst, NY
  • Promoted from Front Desk Agent to Front Desk Supervisor / Complex Coordinator of both properties. 
  • Act as Manager On Duty when needed, this includes resolving guest complaints and assisting the Front Desk Agents with any questions or concerns they may have.
  • Attend daily manager meetings to discuss current objectives and concerns.
  • Post charges for in-house groups that are using our meeting spaces as well and taking payment for it.
  • Assist sales with group rooming lists for current and future groups.
  • Oversee the Front Desk and make sure that all agents are providing our guests with a memorable experience.
  • Work with room service, housekeeping, maintenance and security to meet all guest needs. 
  • Mentor new staff on correct procedures, compliance requirements and performance strategies.
  • Balance accounts and conduct nightly audits to keep bookkeeping current. 
Front Desk Agent 07/2017 to 03/2018 Aloft New York LaGuardia Airport East Elmhurst, NY
  • Assisted in the grand opening of the hotel, was part of the team that helped order all the inventory and walked each room to provide information for all the hotels web pages.
  • Process guest payments for room charges, food and beverage charges and phone charges.
  • Implement high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. 
  • Perform concierge services for a 148-room hotel.
  • Monitor room availability using lightspeed/galaxy.  
  • Greet all guests in a courteous and professional manner.
Night Auditor 08/2015 to 07/2017 Fairfield Inn by Marriott New York LaGuardia Airport/Astoria Astoria, NY
  • Generated reports outlining advance purchases, room occupancy totals, daily transactions, revenue totals, and other necessary reports.
  • Reviewed all wake-up calls and ran shift closing reports.
  • Ensured all third party reservations were properly processed.
  • Retrieved proper reports and documents for back office entries.
  • Worked as the front desk clerk and security as needed with occasional housekeeping duties upon request.
Waiter/Server 10/2012 to 08/2015 Alba's pizzeria and restaurant Astoria, NY
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Promptly served all food courses and alcoholic beverages to guests. 
Education and Training
BBA: Hospitality Management 2017 New York Institute of Technology Manhattan, NY
  • Served as senator for the Society of Hosteurs (SOH) 
This resume is created in 7 minutes.
Academic Background
2018
Bachelor of Science: Biomedical Engineering Wichita State University Wichita, Kansas, United States
  • Overall GPA 3.1 
Objective

Well-rounded Biomedical Engineering Graduate with 7 months of GMP experience at Pfizer. Previous member of the Shocker Innovation Program. Leader of a year-long senior project team that received  a place in the Shocker New Venture Competition.  Looking to gain experience and grow within a company in a way that fulfills their mission.

Skills
Computer Skills - Matlab, Solidworks, Microsoft Office proficient
Laboratory Skills - ​Lab setting proficient, technical knowledge of circuits and arduinos.
Relevant projects and experience


Shocker Innovation Program (Fall 2017)

  • Collaborated with medical and engineering professional to develop a senior design project
  • Identified and created solutions to a problem along with the help with fellow professors and collegues
Accomplishments
  • Accepted and completed the 2017 Shocker Innovation Corp Program
  • Led a senior project, which ultimately competed in the Shocker New Venture Competition
  • Deans Honor Roll 2016
Other experience
05/2013 to 08/2015
Mower/ Work assistant Land Pro Inc. Derby, KS
  • Facilitated landscape and grounds keeping within a group 
10/2010 to Current
Maintenance Assistant Patta Miller's Aesthetics Wichita, KS
  • Assisted the owner, maintained laundry and cleaned facilities
  • Performed customer service duties
08/2018 to Current
Manufacturing Quality Auditor Pfizer Inc McPherson, KS
  • 7 months of GMP practices along with experience in documentation and review of batch records 
  • Experience working and auditing along with all areas of Manufacturing
This resume is created in 7 minutes.
Summary

Highly enthusiastic customer service professional with 10 years client interface experience. Always flexible, willing to learn and grow with company, and increase profitability.

Skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Strong organizational skills
  • Active listening skills
Experience
06/2016 - 05/2017 Teleperformance Killeen, TN
Customer Representative
Campaign- Target.com
Online orders, Order resolution, Shipping online orders
01/2016 - 06/2016 Sherion Temp Killeen, TX
Customer Care Representative Duties : Texas Utility commision, enrollment of discount on electric bills, customer resolution on electric billing accounts
02/2015 - 01/2016 La Quinta Inns & Suites Killeen, TX
Front Desk Customer Service Representative Duties: Check in and Check Outs, Reservations, Night Auditing, Continental breakfast setup, and break down.
10/2017 - 02/2019 Holiday Inn Raleigh, North Carolina
Front Desk Agent/Night Auditor

Split Schedule, Front desk Duties :  Great Guest, schedule reservation, take reservation, direct billing, competitive business research, conference, business meeting , and ballroom setups .

Night Audit Duties : accounts received, accounts paid, billing, data entry, and run, front desk as stated above.

Education and Training
Ostemo, MI, US
Business Communication Kalamazoo Valley Community College Coursework in Business, Marketing and Communications
2001 Evenston, Il, us
Associate of Arts in Cosmotology Pivot Point International School Of Hair Design
Activities and Honors
Online Social Customer Service Groups
This resume is created in 7 minutes.
Professional Summary
Skilled and versatile within a fast paced and changing setting. Efficient and flexible, while maintaining poise and professionalism in a demanding environment. Meticulous planner, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes identifying potential concerns, problem solving, and attention to detail. Completely dedicated to being a team player and superb communicator while building strong work relationships within the company. Result-oriented with impeccable interpersonal, and articulation skills. Highly effective at anticipating and accommodating business and group needs. Reliable, punctual, and enthusiastic.
Skills
    • Excellent verbal and written communication skills  
    • Superior time management skills 
    • Exceptional problem solving skills
    •  Personable and Accommodating 
  • Energetic Learner
  • Innovative Planner
  • Strong knowledge of DISH business policy
  • Data mapping
Work History
12/2016 to Current
Survey Response Agent DISH Network 5701 S. Sante Fe Dr. Littleton Co 80120
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Managed call flow and responded to technical support needs of customers.
  • Interned for Resource Center and preformed Driving duties for the site. 
  • Relayed Real Time information to maintain operational efficiency.
03/2016 to 12/2016
Front Desk/Night Auditor La Quinta Inns and Suites 3301 Youngfield Service Rd, Golden, CO 80401


  • Processed 40-50 reservations per Night.
  • Reviewed account information and charges with guests during check-out.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Performed nightly Hotel performance audits.
  • Created daily and weekly cash reports for accounting management.
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Developed spreadsheets, site maps and content inventories.
  • Mapped current processes and offered recommendations for improvement.
04/2015 to 03/2016
Driver Uber Partner 1855 29th St, Denver, CO 80216
  • Attended and participated in all driver safety meetings.
  • Maintained a professional attitude and appearance at all times.
  • Use of knowledge of surrounding areas to arrive utilizing the most direct route possible.
  • Achieved 100% on-time safe trip rate.
  • Maintained accurate pay records and schedules.
  • Ensured the safety of myself and passengers by closely following traffic rules and regulations.
Education
2012
High School Diploma:
Emily Griffith Technical College -
2016
Trade Program: Real Estate Appraisal:
Emily Griffith Technical College -
Accomplishments
  • Trained and led technical support teams of more than 10 support agents.
  • Participated in various incentive programs and contests designed to support achievement of production and upsale goals.
  • Received recognition as May 2017 Employee of the Month
  • Actively participated in Street team, and helped to organize multiple events and activities throughout the site.
  • Participated in Internship program with Resource Center, and gained experience with Driving duties, as well as developed skills in relaying information in a effective manner.