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Analytic problem solver with extensive knowledge of generally accepted accounting principles (GAAP), taxation policies, and income tax procedures. Actively working on obtaining CPA license while also pursuing master's degree.

Education and Training
Master of Science 2020 Southern New Hampshire University Hooksett, NH

Completed graduate level accounting classes in audit and taxation

In process of switching from MACC to  MBA program

Bachelor of Science: Accounting 2017 Virginia Commonwealth University Richmond, VA
CPA license Progress Passed FAR, AUD and BEC

Have nine months left to pass REG before exam scores begin to expire. Currently possess 135 out of the 150 required credit hours needed for CPA licensure.

Project Billing Coordinator 03/2018 to Current AECOM Glen Allen, VA
  • Track daily billing progress via AECOM Billing and Collections Tool
  • Reconcile unbilled balances
  • Work with employees in different disciplines to resolve project specific discrepancies
  • Monitor and assist with facilitation of payments to vendors per contractual terms
  • Provide strong customer service 
  • Maintain an excellent standard of quality on all work performed
  • Utilize ERP software to verify project expenditures
  • Work with state auditor to resolve invoice issues
Tax Professional 01/2018 to 03/2018 H&R Block Midlothian, VA
  • Conducted research of various tax issues and communicated findings to clients
  • Analyzed financial statements and client documentation in determining appropriate tax treatment
  • Performed future projections to assess how new tax laws would impact a clients tax return next year
  • Ensured the proper credits, deductions, and tax liabilities were applied to tax returns

Pharmacy Technician 12/2011 to 01/2018 CVS Pharmacy Chesterfield, VA

  • Maintained compliance with HIPPA laws across all job responsibilities
  • Maintained drug inventory levels by ordering necessary medications and supplies
  • Verified deliveries against purchase orders
  • Verified patient data and billing information

This resume is created in 7 minutes.

Looking for a bilingual administrative with 16 years of clerk bilingual. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

  • General administrative duties
  • Word processing. Teamwork
  • Database. Microsoft Office
  • Discretion and Judgment
  • Fluent in English and Spanish
  • Office Support. Patience
Bravo July 2017 to August 2018 OFFICE CLERK
Monmouth Park, NJ
  • Provide full secretarial and administrative support to the 20 person
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Organize functions and events. Set up and maintain customer data management Systems
  • Prepared correspondence, documents, processed invoices and prepared payments
Lake Pointe Owners Association September 2014 to July 2017 Assistant General Manager
Oakland Park, FL
  • Strategized long-term business needs while generating guest relations feedback for process improvements
  • Maintained daily bookkeeping and trained personnel on all aspects of overpayment
  • Recovered information for the owners
  • Monitored cash intake to eliminate discrepancies
Victim of Crime Compensation Office February 2003 to September 2014 Billing Clerk
Newark, NJ
  • Analyzed requirement of Victims and designed appropriate plan to resolve issues
  • Coordinated with Vicitm Advocate services and mesuared effectiveness
  • Maintain records of all claim files, both on-premise, conduct an annual inventory of files on-premises and base on VCCO. Developed and maintained relationship with Police, Prosecutors and county Attorney
  • Guided administrative and professional staff through computer and software problems
Education and Training
Kean University Bachelor of Science: Bachelor Criminal Justice 1000 Morris Avenue, Union NJ 07028, USA
This resume is created in 7 minutes.
Administrative Coordinator specializing in administrative support to busy medical office. Committed to delivering high quality results with little supervision.
  • Microsoft Office proficiency
  • Dedicated team player
  • Insurance eligibility verification
  • AR/AP
  • Mature, uses good judgment, able to maintain confidentiality
  • Solid computer skills, willing to learn new systems
  • Detail oriented & ability to problem solve 
  • Strong organization skills
Work Experience
Administrative Coordinator 06/2017 to Current Alexandria Lake Ridge Pediatrics Alexandria, VA
  • Maintained Bi-weekly payroll.
  • Managed accounts payable and secondary contract administration.
  • Maintained HR/Benefits. Processed retirement plan account.
  • Managed End-of-Month bank account(s) reconciliation. 
  • Created End-of-Month Profit and Loss reporting.
  • Exposure  on electronic medical record system
  • Maintained all confidential personnel files, licensing and CPR compliance records.
  • Served as a link between management and employees by handling questions, interpreting and  helping resolve work-related problems.
  • Processed  employment verification 
  • Initiated payment recovery for overpayment
  • Prepared annual federal,  and state  returns for businesses.
  • Attended training in topics such as human resources and payroll law to maintain up-to-date knowledge.
Billing Coordinator 06/2011 to 06/2017 Alexandria Lake Ridge Pediatrics Alexandria, VA
  • Input details into accounts and tracked payments.
  • Responded to telephone and in person inquiries with a friendly demeanor and full knowledge of billing department processes.
  • Reported past due payments to collections department.
  • Completed documentation, reports and spreadsheets of financial information.
  • Supported department staff by performing a wide range of clerical and administrative tasks.
  • Received and submitted payments and applied amounts to customer balances.
Administrative Assistant/Float 03/2011 to 06/2011 Alexandria Lake Ridge Pediatrics Alexandria, VA
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Scanned incoming documentation.
  • Maintained credentialing for providers
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments 

How to succeed as One person HR Department (Pryor Learning Solutions)

  • CEU 1.5
  • PDU 1
  • PDCs 1

Human Resources Law ( Pryor Learning Solutions)

  • Professional Development Hours 1
  • CEUs 1.5
  • PDCs 1

High School Diploma 2001 TC Williams High School Alexandria , VA
This resume is created in 7 minutes.
Professional Summary
Seeking a position in Medical Billing
  • ICD-10 (International Classification of Disease Systems)
  • Familiar with commercial and private insurance carriers
  • Insurance and collections procedures
  • Billing and collection procedures expert
  • HCPCS Coding Guidelines
  • Patient chart auditing ability
  • Experienced on Intergy Greenway Meds America and Health Pac Software Billing programs
Work History
Medical Billing Manager, 08/2010 to Current
Victor Lugo-Miro MD 3036 Northpark Drive

  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Entered orders into the EMR Intergy  system efficiently and without errors.
  • Diligently filed and followed up on third party claims.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Researched questions and concerns from providers and provided detailed responses.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Accurately posted and sent out all medical claims.
  • Identified and resolved patient billing and payment issues.

Medicare Billing Specialist, 02/2008 to 08/2010
Sadler Clinic Conroe, Tx
  • Identified and resolved patient billing and payment issues.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Reviewed and resolved claim issues captured in CLAIMS edits and the clearing house.
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.

Billing Supervisor, 08/1998 to 01/2007
Omega Billing Service Kingwood, Tx
  • Accurately posted surgeries, hospital visits and payments for assigned carriers.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Updated patient financial information to guarantee accuracy.
  • Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Identified and resolved patient billing and payment issues.

Billing Manager, 02/1997 to 08/1998
Cleveland Pediatric /Rick Kelly M.D. Cleveland/Kingwood TX
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Accurately posted and sent out all medical claims.

Front Office/ Insurance Biller, 02/1996 to 02/1997
John J Murphy M.D. Cleveland, Tx
  • Accurately posted and sent out all medical claims.
  • Responded to correspondence from insurance companies.
  • Precisely evaluated and verified benefits and eligibility.
  • Identified and resolved patient billing and payment issues.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

High School Diploma: 1992
Cleveland High School - Cleveland, Tx
This resume is created in 7 minutes.
Professional Summary
Marketing Manager dedicated to continuous process improvements in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
  • Consistently meet goals
  • Efficient multi-tasker
  • Project management
  • Organized
  • Deadline-oriented
  • Highly dependable
  • Loyal
  • Excellent attention to detail
  • Fast learner
Work History
Marketing Manager, 1984 to Current
Kaplan Telephone Company, Inc. Kaplan, Louisiana

  • Compiled and measured KPI to company's success at reaching goals.
  • Collaborated with designers and editorial team on marketing materials.
  • Compared agency and vendor marketing expenses against established budgets.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Optimized growth by leading marketing strategy, including message and content creation.
  • Managed all sponsorship and donation request.
  • Represented the organization to customers, the public, government officials, and other external sources.
  • Planned and launched innovative, creative and effective communications campaigns, such as Boost Your Internet, which resulted in 17% take rate.
  • Partnered successfully with inside sales department to produce increased accessories sales by 20% revenue.
  • Strengthened company's business by leading implementation of security campaign project.
  • Executed marketing campaign using billing system tracking measured results.
  • Trained, coached and mentor staff to ensure smooth adoption of new program.
  • Worked directly with inter-departmental management teams achieving branding, customer base, and financial company goals.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
Billing Coordinator, 1990 to 2013
Kaplan Telephone Company, Inc. Kaplan, Louisiana
  • Analyzed billing reports and track trends.
  • Analyzed accounts and processes adjustments.
  • Researched and resolved accounts receivable discrepancies.
MBA: Marketing, Current
Liberty University Online - Lynchburg, Virginia
Bachelor of Science: Marketing, 1990
University of Southwestern Louisiana - Lafayette, Louisiana

Vermilion Chamber of Commerce Board Member, 2014 - Current

Vermilion Leadership Class 2017​

This resume is created in 7 minutes.
Experience in performing scientific research investigation related to medical fieldKnowledge of research methods and techniques used in developing drugAbility to coordinate with biologists, biostatisticians, and computational scientistsAbility to work independently and collaborate with the research teamPossess attitude and professionalism for systematic researches and analysisSkilled in operating sophisticate lab equipment and maintaining stock
  • Proficient in Microsoft Office
  • Customer service Excellence
  • Team building and training
  • Excel, Access
  • Power Point
  • Outlook 
Clinical Investigator 07/2017 to Current Jzanus Floral Park, New York
  • Identifies potential investigator sites.
  • Performs comprehensive site management activities.
  • Provides consultative services to site personnel by coordinating and disseminating all pertinent data regarding study protocols, Case Report Forms, and FDA, ICH GCP guidelines.
  • Helps to define quality standards within the project team.
  • Conducts Pre-Study Monitoring visits. Reviews study plans with clinical investigators and evaluates clinical sites to ensure that they meet all study parameters and all FDA and GCP guidelines.
  • Conducts Site Initiation visits.
  • Reviews and explains study protocols with clinical investigators and clinical site staff.Serves as consultant to site personnel on all sponsor-related SOPs and regulatory requirements.
  • Conducts Interim Monitoring visits.
  • Reviews source documents, CRFs, regulatory documents, Informed Consents,Investigation Product, and clinical supply accountability.Ensures all Adverse Events have been documented and reported according to FDA regulations and sponsor protocols.
  • Provides feedback and training to site personnel as needed.
  • Conducts Close-Out visits. Retrieves and reconciles all study supplies.Archives study documentation and prepare the clinical site for any potential audits.
  • Produces timely and comprehensive visit and status reports with minimal corrections and rewrites.Within International – collection of high quality critical documents and completion of ethics committee and regulatory submissions as applicable.
  • Completes all other assignments given by management or as business needs require.
Medical Administrative Assistant 01/2015 to 07/2017 Family Practice Associate Floral Park, New York
  • Acquire periodic customer reports to determine billing issue
      • Perform bookkeeping activities such as invoice preparation
      • Determine the bill owed to the company by customers
      • Solicit payments from customer through telephone calls and personal             meetings
      • Update customers' information in the database
      • Research billing problems and proactively resolve them

Medical Billing Coordinator 01/2015 to 07/2017 Progressive Surgery Ctr Floral Park, New York
  • Partner with practice managers to devise and monitor metrics and related tools to evaluate and improve health delivery systems.
  • Utilize population-based health principles to create healthy people, communities, and fit-and-ready force.
  • Conduct monthly chart audits for family practice, primary care, pediatrics, and internal medicine.
  • Collaborate with subject matter experts to create and implement preventative initiatives; developed and initiated preventative disease management plans for cervical cancer and colon cancer-eligible populations.
  • Leverage strategic alliances to perform patient data pulls and disseminate information.
  • Generate detailed reports focusing on patient outcomes to facilitate decision-making and influence process improvement, program development, and long-range planning.
Education and Training
Associate of Science: Art and Acience 2006 Nassau Community College Garden City, NY, U.S.A
Bachelor of Science: Science 2010 Long Island University Brooklyn, NY, U.S.A
Masters in Health Care Admin 2017 Independence University Salt Lake City, UT, U.S.A
Activities and Honors
• Implemented a customer feedback system that takes information on payback issues and assists in resolving them effectively
• Increased bills payback ratio by employing strategies to ensure that customers deliver payments on time
This resume is created in 7 minutes.
A hard working and dedicated individual seeking a position to utilize my 10+ years of experience in management, supervision and administrative skills to benefit mutual growth and success.

Analytical Reasoning

Effective Time Management

Proficient in Microsoft Office, Powerpoint, Word & Excel

Flexible Team Player

Knowledge of HMO's, Medicare, Insurances & EMR

Knowledge of Medical Billing Software

Work History
Referrals Coordinator, Current
Ocala Lung and Critical Care Associates, Inc. Ocala, FL
  • Demonstrated quality in insurance verification and authorization.
  • Responsible for scheduling all new incoming business.
  • Outstanding knowledge of medical terminology as facilitated by completing the MIPS program in 2018.
Billing Associate, 04/2016 to 12/2016
CVS Coram Tampa, FL
  • Billing in home health infusion, notably Medicare and Tricare.
  • Proficient with ICD-9 and ICD-10 coding and medical jargon, charge entry, claims, payment posting, and reimbursement management.
  • Billing all home health care services, including nursing visits, TPN, infusions, ect.
Medicare AR Billing Specialist, 08/2013 to 05/2015
World Wide Medical Services Tampa, FL
  • Executed Medicare AR reporting, billing and collections. 
  • Ensured team members responsibilities were carried out.
  • Performed insurance verification, pre-certification and pre-authorization.
Referrals Coordinator and New Business Development, 04/2012 to 04/2013
Ocala Lung and Critical Care Ocala, FL
  • Responsible for scheduling all new incoming business, insurance verification and authorization.
  • Experience in EHR transfer and medical records.
  • Established and maintained effective communication system.
Lab Administrator, 04/2011 to 09/2011
College of Central Florida Ocala, FL
  • Performed physical and chemical laboratory tests.
  • Assisted students in the lab.
  • Ensured laboratory met safety regulations.
Team Associate, 08/2010 to 04/2011
Skylark Bingo Ocala, FL
  • Salesperson, attendant and runner.
  • Handled cash payout at the register.
Hostess, 01/2009 to 06/2009
Longhorn Steakhouse Delray Beach, FL
  • Handled all incoming calls, scheduled reservations and greeted guests.
  • Able to assist waitstaff when necessary.
Consultant, 12/2008
Tyrulla LLC Mclean, VA
  • Worked with technical and engineering department to launch new software.
  • Planned and executed special events to aid in marketing and business development.
  • Managed projects and served as a liason between clients and multiple internal groups.
Master of Science: Dietetics , Current
Keiser University - Lakeland, FL
Post-Baccalaureate: 2011
College of Central Florida - Ocala, FL
Bachelor of Science: Nutritional Sciences, 2007
University of Florida - Gainesville, FL
This resume is created in 7 minutes.
Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Time management
  • Time management
  • Office Management
  • Inventory tracking
  • Budget management
  • Vendor management
  • Service solutions expert
  • Dedicated to process improvement
  • Conflict resolution proficiency
Distribution Specialist
Charlotte, NC
Carlisle Foodservice Products/ Jun 2015 to Current
  • Negotiated contracts with outside providers to minimize costs to the company and customers
  • Coordinated with freight forwarders to expedite international shipments
  • Oversaw scheduling for the day-to-day activities of transportation employees
  • Managed office and business administration which included payroll, personnel and clerical duties
Patient Case Coordinator
Charlotte, NC
Lash Group/ Sep 2013 to Nov 2013
  • Answered basic clinical and program inquiries; processed enrollment into reimbursement and co-pay  programs
  • Contacted patients to collect additional and/or required information to ensure continuous enrollment in programs
  • Performed insurance benefit verifications to confirm coverage for medical procedures and supplies 
  • Identified and obtained other sources of health care coverage through comprehensive research of commercial and non-profit organizations    
  • Followed-up with specialty pharmacies to confirm shipment of medical supplies and prescriptions to patients excluding controlled substances
  • Coordinated access to therapies and other support services including reimbursement counseling and nurse hotlines
Customer Care Representative
Charlotte, NC
GE Capital/ Feb 2008 to Oct 2008
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Answered inbound calls from consumer credit-card holders 
  • Applied payments to customer accounts 
  • Researched and corrected billing errors and fees
Contract Administrator/ Purchasing & Billing Coordinator
Davidson, NC
Ingersoll Rand Corp/ Oct 2006 to Aug 2008
  • Generated and tracked purchase orders in Oracle Purchasing System; Ordered, received and allocated inventory
  • Recorded and submitted daily invoices to corporate for payment; created special billing invoices for preferred customers 
  • Reviewed customer purchase orders to ensure terms, pricing and delivery information were accurate resulting in on-time delivery of parts to the customer site ·   
  • Provided administrative support to Regional Service Manager, freeing him to concentrate on the technical   aspects of the service business 
  • Prepared and managed the service schedule and expense reports of 17 service technicians 
  • Provided excellent customer service when dealing with internal and external customers  
  • Responded to customer disputes fairly and professionally
Credit Service Representative
Charlotte, NC
Bank of America/ Feb 2005 to Oct 2006
  • Responsible for performing loan closings and continuous servicing functions for designated portfolio which includes syndicated, direct and commercial paper deals
  • Proofread customer credit agreements to ensure terms, pricing and contract information were accurate, resulting in limited financial and reputational risk
  • Assisted the Funding Department by providing accurate information 
  • Reviewed billing history and made determinations within authorized limits and procedures to credit, apply, suspend or refund payment
High School Diploma Sandusky High School Sandusky, OH
Certification: Paralegal Studies UMUC Upper Marlboro, MD
  • NC Commissioned Notary Public
  • Family Advisory Council  Levine Children's Hospital
This resume is created in 7 minutes.
Performance driven professional motivated to launch a career in Property Management. Brings valuable sales and customer service experience. Hard working with the ability to learn concepts quickly.
  • Critical thinker
  • Excellent research skills
  • Detail oriented
  • Excellent communication skills
  • Strong knowledge of Customer service 
  • Superior organization skills
  • Computer Proficient
Patient Account Representative
November 2017 to Current
Mountain Vista Medical Center Mesa, AZ
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Arranged and assisted with hospital admissions.
  • Completed registration quickly and cordially for all new patients.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
Complex Authorization Specialist
February 2017 to November 2017
TriWest Tempe, AZ
  • Created authorizations for veterans to receive healthcare in local community.
  • Analyzed medical documentation and attached to correct authorization.
  • Continuously encouraged teammates to stay positive and keep production numbers above 95%.
  • Developed positive rapport with customers and coworkers to achieve a healthy growing environment. 
Billing Coordinator
April 2014 to December 2016
EmCare Florence, AZ
  • Meticulously identified and rectified an average of 280 patient charts a week.
  • Thoroughly analyzed inconsistencies, deficiencies and discrepancies in medical documentation with 98% efficiency.
  • Developed a system of staff communication that ensured proper completion of patient charts billed.
  • Strategically planned methods to achieve operational goals and targets.
November 2012 to April 2014
Vantage West Credit Union Casa Grande, AZ
  • Consistently exceeded goals by achieving over 5 referrals more than the monthly goal at Vantage West Credit Union.
  • Balanced cash drawer at the beginning and ending of each shift with 99% precision at Vantage West Credit Union.
  • Maintained friendly and professional customer interactions with 95% of the members at Vantage West Credit Union.
Education and Training
Bachelor of Science : Healthcare Administration, 2016 University of Phoenix Phoenix, AZ, US 3.3 GPA