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Professional Summary
Student who is always willing to learn under any circumstances. Recognizes that the customer is the number one priority in any business. Without the customer, the business would not exist. I have had the pleasure of learning under some of the greatest managers in their industry. I am an excellent candidate for any position and I will not stop working until satisfaction is achieved.
Skills
  • Fast learner.
  • Motivated team player.
  • Easy to get along with.
  • Flexible.
  • Computer literate
  • Very reliable.
Work History
08/2017
Insurance Sales Representative Jim Rollo - State Farm Insurance Agent Endwell, New York
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Calculated quotes and educated potential clients on insurance options.
  • Licensed to sell health and life insurance in the state of New York.
09/2015 to 08/2016
Sub Maker Wegmans Ithaca, New York
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared a variety of food according to customer's orders, following approved procedures.
  • Took inventory of supplies and products.
05/2014 to 08/2015
Front End Supervisor/ Bookkeeper Price Rite of Vestal Vestal, New York
  • Assisted cashiers with any and all needs.
  • Adjusted schedule if any issues arose.
  • Assisted customers with issues.
  • Ran the bookkeeping office.
  • Counted safe at the end of the night, in the morning, and at turn over.
  • Coordinated the front end.
  • Worked directly with the store manager to help the store run efficiently.
06/2013 to 05/2014
Cashier Price Rite of Vestal Vestal, New York
  • Operated a cash register for cash, check and credit card transactions.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained new team members.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Helped customers locate items.
Education
2015
High School Diploma:
Maine-Endwell High School - 750 Farm to Market Road, Endwell, NY, 13760
  • 3.7 GPA
  • Academic Gold achievement award.
  • Received advanced regents diploma.
2017
Associates: Business Administration
SUNY Broome -
  • 3.9 GPA.
  • Presidents List.
  • Member of the Alpha Beta Gamma honor society.
  • Member of the Phi Theta Kappa honor society.
  • Continuing education in Business Administration.
Volunteer work
  • Received the St. Paul's Gould Scholarship award for services to the church in 2015.
  • Volunteer for the Church rummage sale
  • Volunteer for St. Paul's hand bell choir.
  • Ithaca One World Market rug show volunteer.
This resume is created in 7 minutes.
Professional Summary
  • Experience maintaining facilities and grounds for local government parks.
  • Organized, efficient, and detail-oriented.
  • Skilled in a variety of hand tools and power equipment, including the operation of 2-cycle engines to accomplish maintenance tasks.
  • Desire to always improve and increase skill set to tackle new tasks.
  • Desire to provide terrific customer service and serve a diverse group of individuals and support the work of King County Housing Authority.
Skills
  • Excellent communication and listening skills
  • Knowledge of landscaping and general maintenance methods
  • Knowledge and experience with equipment and tools used in maintenance and landscaping 
  • Background in non-profit organization focusing on homelessness and emergency services
  • Works well individually and as a team
  • Professional and mature
Work History
Parks Specialist 1, 06/2017 to 10/2017
King County Redmond , WA
  • Use of tools and power equipment to accomplish park maintenance tasks
  • Offer support and ideas for continuous improvements
  • Provide daily customer service to park patrons
  • Able to work independently as a self starter with minimal guidance and supervision to accomplish a variety of projects and routine maintenance
  • Able to work effectively as a team member and team leader
  • Very detail and task oriented
  • Able to provide valuable feedback on park operations and how to increase efficiency and achieve goals
Bookkeeper, 12/2011 to 02/2014
AK Business Services Redmond , WA
  • Quickly learned and implemented QuickBooks software
  • Utilized Excel to track and calculate small business accounts receivable sand expenditures  
  • Was able to organize and enter data heavy financial files for checks, deposits, and paid in cash accounts
  • Had to research and analyze client records for accuracy and reconcile missing or inaccurate information 
  • Created financial reports
Park Maintenance Aide, 04/2007 to 09/2010
City of Redmond Washington Redmond , WA
  • Worked as a team with a diverse group of individuals
  • Task driven to accomplish projects as a group 
  • Was assigned individual roles and was able to troubleshoot and problem solve without guidance
  • Provided daily customer service support by guiding, answering and showcasing proper park rules and responsibilities to park patrons when needed
  • Entrusted to support an entire park in all duties and responsibilities on the weekends
  • Extremely detail oriented when conducting park maintenance, was able to provide outstanding results in park health and care
  • Took the initiative to pitch and implement projects to further enhance overall park beauty while streamlining park workload 
Emergency Services Intern, 05/2005 to 08/2005
Catholic Community Services Seattle , WA
  • Managed a large volume of clients on a daily basis under extremely stressful circumstances
  • Worked one on one with a diverse group of clients and maintained confidentiality
  • Used a multi-line phone and problem-solving to connect clients with the correct corresponding service
  • Offered exceptional customer service by remaining calm and collected under stressful client interactions
  • Quickly learned new software necessary to support daily operations 
  • Reorganized file system and entered client information in database
  • Worked with a multitude of other non profits to coordinate support and offer further resources to clients
  • Researched available resources including government and pother non-profits to benefit the needs of the clients served by this organization
Education
Bachelor of Arts: Human Development , 2006
Washington State Universty - Pullman , WA
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Summary
Articulate general manager driven to succeed. Strategic planning and client relationship management expert. 
Highlights
  • Bilingual in Spanish
  • Excellent communication
  • Microsoft Office
  • File/records maintenance
  • Financial records and processing
  • Quick learner
Accomplishments
Documentation
  • Wrote and edited documents to keep staff informed on policies and procedures. 
Business Development
  • Initiated one key partnership which resulted in 21% revenue growth.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.
Experience
03/2018 to 09/2018
Bookkeeper Miscellaneous Business Services Houston, TX
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Executed quarterly financial reporting on multiple properties.
  • Entered weekly sales and customer count sheets for review by management. 

  • Handled cash and deposits using the proper accounting procedures and documentation. 
08/2017 to 08/2018
General Manager Gadutex, Inc. Houston, TX
  • Successfully led key projects which resulted in an increase in production.
  • Prepared correspondence, accounting and financial documents for analysis.  
  • Monitored multiple databases to keep track of all company inventory. 
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
11/2014 to 12/2016
Assistant Store Manager Zara Houston, TX
  • Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
  • Processed credit and debit card payments and returned the proper change for cash purchases.
  • Handled all scheduling for store shifts to ensure proper staffing at all times. 
  • Efficiently addressed customer issues to ensure quick and successful resolution. 
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. 
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
This resume is created in 7 minutes.
Summary

Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements, with  financial, business and operational leadership.  Location Management  expertise protecting high profile clients properties and assets. culturally diverse with clients world wide.


Experience
03/2018 to Current
Shift Leader Aloha Gas Hawi, HI
  • Complied with all company safety procedures, policies and regulations to promote a safe working environment.
  • Mentored team members on techniques necessary to complete job tasks.
  • Allocated tasks to employees on a daily basis and monitored activity and task completion.
01/2015 to 03/2018
Owner Paradise cleaning Honolulu, Hawaii
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Maintained high referral rates and exceptional feedback from previous clients.
  • Handled any issues that occurred during the clients stay, including any equipment malfunctions and staff problems.
01/2012 to 01/2015
Secretary Surface Shield Roofing Company Honolulu, Hi
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Dispatching salesman to location sites
  • Updated and reconciled accounts payable with purchase orders for accuracy.
04/2008 to 01/2012
Bookkeeper Mercury Solor Honolulu, Hi
  • Updated and reconciled accounts payable with purchase orders for accuracy. quickbooks.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
  • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
01/2006 to 01/2008
Kathy Muller Talent & Modeling Honolulu, HI

Scouted location sites for production films, commercials, and photo shoots. Was the location Manager  ensuring set up and tear down was completed correctly. ensured safety of crew, and animity high profile clients.