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Professional Summary
Service oriented individual focused on providing exceptional service to customers as well as workplace associates. Reliable, fast learner who is motivated to get the job done and to be an integral team member.
Skills
  • Self disciplined
  • Great interpersonal and communication skills
  • Strong time management skills
  • Courteous, professional demeanor
  • Flexible and reliable
  • Enthusiastic and hardworking
  • Organized and efficient
​​​
Work History
Elite service agent Current
Delta Vacations – Minot, North Dakota
 

Customer engagement center at Delta Vacations. Dailey services provided include, Creating and servicing  new and existing consumer and travel agent vacation package bookings, while providing excellent customer service.

Cash office associate 09/2016 to 10/2017
Kmart, Meredith Gooding [] – 1 20th ave SE Minot, ND
  • Manage cash drawers and cash disbursements
  • Handle all customer relations issues in a gracious manner and in accordance with company policies
  • Politely assisted customers in person and via telephone
  • Execute daily completion of paperwork and filing of documents
  • Rapidly and efficiently prepare store cash for deposit and replenishment of cash drawers to be used the following business day
  • Manage and respond to all correspondence and inquiries from customers as well as staff and management in a professional manner
  • Oversee daily office operations and completed all duties in a timely and accurate manner
  • Review cash drawers and office cash, input data to verify proper replenishment of cash drawers and ensure all money is properly accounted for
Pricing Specialist 02/2015 to 09/2016
Kmart – 1 20th ave SE Minot, ND
  • Assisted in maintaining accurate pricing of regular and clearance priced merchandise
  • Ensured precise and timely execution of all pricing activity to help maximize sales
  • Prioritized helping customers over completing other routine tasks in the store.
  • Responsible for correctly printing store ad signs each week
  • Responded to customer questions and requests in a prompt and efficient manner
  • Engaged with customers in a sincere and friendly fashion
  • Built relationships with customers to increase likelihood of repeat business.
Cashier 11/2014 to 01/2015
Kmart – 1 20th ave SE Minot, ND
Overnight replenishment associate 06/2014 to 09/2014
Kmart – 1 20th ave SE Minot, ND
  • Organized and replenished store merchandise 
  • Operated a retail merchandising unit to locate, replenish, and replace store merchandise
  • Organized overstocked merchandise to correct location
Housekeeping Attendant 02/2010 to 09/2010
Orchard Crest Assisted Living [] – Spokane, WA
  • Restocked, replaced and replenished supplies as needed
  • Followed detailed instructions and requests for each individual apartment
  • Detailed cleaning of all public areas
  • Dedicated to accommodating residents and their individual needs and following through with all requests and inquiries 
Housekeeping 03/2000 to 12/2000
Howard Johnson Inn [ ] – 325 E Main Street Walla Walla, Washington
Education
High School Diploma : 2000 Walla Walla High School - Walla Walla, Washington
This resume is created in 7 minutes.
PROFILE
Resourceful, flexible customer service/ operational professional with nine years experience in demanding work environments requiring high levels of precision.
  • Adaptable; transition easily between small and large tasks, working individually and in a team.
  • Proficient in microsoft office (word,excel, powerpoint) and quickbooks.
  • Certified nursing aid licensed(CNA). 
  • Consistently exceed expectations and add extra values.
  • Interpersonal skills, teamwork skills, communication skills, computer skills, analytical and problem solving skill, leadership and management skills, integrative and lifelong learning skills, mathematical skills, foreign-language skills and cross culture appreciation. 
SKILLS
  • By nature, I am a patient and persistent person with a strong ability to help people.
  • I have excellent interpersonal skills and the ability to communicate effectively. 
  • I can work under pressure, and still manage to get my work done. 
  • I also am flexible when it comes to get a work done, and I'm always ready to learn more and improve myself. 
  • I have years of experience in marketing communications, with a strong visual sense, excellent writing skills, and great computer skills. 
PROFESSIONAL EXPERIENCE
Stylist Lead Apr 2017 to Current
 MICHAEL KORS － Woodbridge, VA
Manager Sep 2016 to Current
 AEROPOSTALE － Woodbridge, VA
Sales Lead Mar 2016 to Apr 2017
 COACH － Woodbridge, VA
Concierge May 2014 to Nov 2016
 The WINSTON HOUSE － Washington, DC
Supervisor Feb 2014 to Jul 2016
 TOMMY HILFIGER － Woodbridge, VA
In-Bound Representative Feb 2012 to Dec 2013
 TLK GROUP (Telemarketing Companie for Comcast) － Woodbridge, VA

 

 

 
Sales Assistant May 2009 to Jul 2013
 RAPH LAUREN － Woodbridge, VA
Key Holder/ Cash Office Associate Jun 2008 to Feb 2011
 AJ WRIGHT － Woodbridge, VA
EDUCATION and TRAINING
Associate of Science, Respiratory Therapy 2016 AMERICAN SCHOOL of NURSING ASSOCIATION － Woodbridge, VA, USA I received a License in April 2016 as a Certified Nursing Assistant, with the Diploma in my possession. 
Bachelor of Science, Respiratory Therapy BLUEFIELD COLLEGE － Bluefield, VA, USA I am currently attending BLUEFIELD UNIVERSITY and still working on getting my Bachelor of Science's Degree in Respiratory Therapy.
Associate of Applied Science, Respiratory Therapy NORTHERN VIRGINIA COMMUNITY COLLEGE － Woodbridge, VA, USA I attended the Community College for one year before transferring to Bluefield Univerisity.                  
High School Diploma 2009 WOODBRIDGE HIGHSCHOOL － Woodbridge, VA, USA I received an High School Diploma, specializing in Scientific Subjects. 
LANGUAGE
I am fluent in ENGLISH, and can correctly read it and write it.
I also speak little FRENCH and understand the language. 
This resume is created in 7 minutes.
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Seeking an entry level position in Healthcare administration; utilizing my previous experiences with customer service and cash handling.
Skills
Strong work ethic Team player with positive attitude Good written communication Exercises good judgment
Experience
01/2012 to Current
Stock Clerk UNC Hospital － Chapel Hill, North Carolina
  • Evaluate materials for various departments Log all incoming supplies and assign them accordingly Replenish necessary items for the staff Rotate various shift based on staffing needs Adhere to policy guideline when dispensing products Customer service excellent Medical terminology Epic knowledge.
01/2008 to 01/2011
Auditors United Parcel Service － Durham, North Carolina
  • Received all incoming packages Verified the stamped weight with actual weight Produced daily reports to be reviewed by management Operated company machines using efficient safety practices assisted managers with training new associates.
01/2005 to 01/2007
Health care Paraprofessional Triumph, LLC － Durham, North Carolina
  • Adult/child services 2yrs experience mentally challenge or consumers Group interventions Behavioral Interventions Monitoring Outpatient services.
01/2002 to 01/2011
DSD Receivers Kroger's Durham
  • Maintained a positive relationship with all vendors Processed all incoming shipments on a weekly basis Stored, located and distributed store merchandise Delegated tasks for the markdown process Trained new employees.
02/2002 to 02/2011
Cash Office Associate Kroger's － Durham, North Carolina
  • Made entries for all store transactions daily
Administration Assistant UNC Hospital
  • I have Provided Customer services through a call center environment scheduling/confirm upcoming appointments through active listening.
  • I Attained updated and verified patient information collected and processed patient's payments.
  • I have generated and delivered billing statements to patients Prepared daily reports for charges and payments received Abides by HIPAA laws.
Education and Training
Associate: Healthcare Administration University of Phoenix － Phoenix, Arizona Healthcare Administration
01/2002 May 2016
Healthcare Administration Certification in Medical Coding, currently enrolled accounting software, cashier, Customer service, listening, materials, Medical Coding, Medical terminology, Monitoring, money, safety, staffing
Skills
accounting software, billing, call center, cashier, Customer services, Customer Service, listening, materials, Medical Coding, Medical Coding, Medical terminology, Monitoring, money, safety, scheduling, staffing, Team player, written communication
This resume is created in 7 minutes.
Professional Summary
with an outstanding background in customer service, andsalesI willaddress all questions and concerns with customer satisfaction in mind.I amHardworking, outgoingand versed in cash handling processes and management principles. I enjoy working in a customer-focused work environment.
Skills
  • Multilingual
  • Excellent time management skills
  • Detail-oriented
  • Cheerful
  • Goal-oriented
  • Savvy relationship-builder
  • Cash handling expertise

communication
Work History
camp counselor, 06/2010 to 08/2010
youth summer camp – Bronx, NY
supervise camp activities and develop recreational plans. myduties include guiding teenagers and children in camping, swimming, hiking and other outdoor pursuits. enforcing safety rules in the camp and knowing where the campers are at all times.and overseeing all day-to-day activities.
cash office associate, 09/2011 to 07/2013
kmart – El Paso, TX
prepare money for different departments at the start of each day. counting the cash room safe by hand or machine, cross-references against the safe\'s log, count out money for the day and logs where and to whomto distribute the money. wrapping cash and coins in preparation of requests for change.collecting money and sales receipts from cashiers and managers at the end of shifts. counting all monies, compares and verifies totals against receipts or other documentations, such as petty cash IOUs.
jewelry associate/ Electric, 10/2013 to Current
sears – Port Arthur, TX
Promoting sales by assisting customers and offering suggestions.Stock shelves, counters, and tables with merchandise. Provide prompt and courteous service to all customers. Utilize product knowledge to promote sales. Responsible for ensuring store appearance is clean and presentable at all times.Enter register transactions accurately. Staying informed of store policies, procedures, and promotions.
Education
High School Diploma: 2010
Bronx high school of business - Bronx, NY
Associate of Applied Science: nursing, Genesee community college - Batavia, NY

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