Collections Manager resume examples

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Skillful Collections Manager resume

Darrin L. Williams Sr. Chrs
Professional Summary
I am a Human Resource Manager with over twenty-five years of operational management expertise. I spent most of my career as a trouble shooter and recovery manager. I use performance evaluation management, process  improvement, training and succession planning to fix low performance markets . As a Human Resources Manager I am adept at building consensus among staff and I create environments of teamwork, growth and development across all functions. 
  • Recruitment, interviewing, staffing, training and development
  • Union grievance resolution Management
  • Process improvement
  • Benefits administration
  • Employee coaching
  • Performance management systems
  • Understanding human behavior
  • Strategic thinker
  • Operations and finance expert
  • Research and analysis
  • Unemployment laws
  • Payroll administrator
  • Change management
  • Statistical reporting
Work History
HR Manager Global Bus Systems - Grosse Pointe , Mi 09/2012 - Current
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Developed personnel policies, standard operating procedures and employee handbooks.
  • Facilitated new-hire orientations.
  • Built a comprehensive employee recruiting strategy and conducted employment verifications. 
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Facilitated the criminal background check process for new hires.
  • Managed all aspects of FMLA administration, including employee notifications and disability programs. 
  • Established and monitored employee pay scales.
  • Offered fair and equitable compensation by comparing current salaries with market pay.
  • Managed the employee rewards programs.
  • Implemented the company's first sourcing tracking system. 
  • Conducted job analysis and job evaluations  resulting in quality job specifications.
  • Audited workplace, employee and management policies and procedures.
HR Generalist Global Bus Systems - Grosse Pointe, Mi 08/2010 - 08/2012
  • Partnered with management to communicate Human Resources policies, procedures, programs, and laws.
  • Recommended employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation
  • Participated in the conduct of investigations when employee complaints or concerns are brought forth
  • Advised managers and supervisors about the steps in the progressive discipline system of the company.
  • Coached and counseled managers on employment issues.  
  • Managed DOT Drug and Alcohol regulations
District Manager AutoZone - Clinton Township, MI 06/2000 - 08/2010
  • Lead and supported company culture focused on customer satisfaction, sales growth and customer retention.
  • Attracted, recruited, hired, trained and developed high caliber store personnel
  • Assured fair and equal employment opportunities for employees and applicants
  • Accountable for the performance of stores assigned to market
  • Evaluated store operations and develops tactical plans to improve store manager's overall performance
  • Developed an annual business plan for the district with individual goals for each store focused on building customer base, revenue, controlling expenses and inventory controls
Credit Collections Manager Ford Motor Credit Company - Dearborn, MI 04/1997 - 06/2000
  • Managed a department of 12 supervisors and 160 collectors 
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Facilitated successful internal and external audits through sound and thorough documentation.
Bachelor of Science: Business Administration Laurel University School of Business and Law - Irvine, CA 04/2002
Bachelor of Science: Human Resource Management Ashford University - San Diego, CA Expected 2019
Certification: Certified Human Resources Specialist Michigan State University - East Lansing, MI 03/2018
Certificate: Human Resource Management Michigan State University - East Lansing, MI 06/2016
Certification: Human Resource Interviewing and Investigation Wicklander-Zulawski - Chicago, IL 07/2015
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Popular Collections Manager resume designs

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Job-winning Collections Manager resume

Deago Smith
Machinist with leadership skills and talent in motivating and helping teams achieve business goals and objectives.
  • Rotating equipment repair
  • Problem solving
  • Current forklift operator certificate
  • Fine motor skills
  • Energetic self starter
  • Tire building
  • Operations Management
  • Team - oriented
  • Exceptional leader
  • Retail merchandising expertise
Quality Inspector 01/2017 to Current Kumho Tire Georgia Macon, GA Inspected, tested and measured materials, products and installations to spec.
Recommended corrective actions to minimize rate of product defects.
Marked tires with grade and acceptance-rejection status.
Handled, measured and mixed chemicals following prescribed methods and testing requirements.
Documented, filed and maintained proper inspection records and quality assurance documents.
Measured tires dimensions to ensure compliance with specifications.
General Manager 03/2014 to 08/2016 Aaron's Sales and Lease Warner Robins, GA
Managed the day-to-day tactical and long-term strategic activities within the business.
Reviewed and approved billing invoices and expense reports.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Worked closely with distric manager to formulate and build the store brand.
Grew customer base from 700 to 1000 accounts in one year.
Credit Collections Manager 02/2011 to 03/2014 Aaron's Sales and Lease Fort Valley, GA Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments.
Deposited third party checks, as well as monthly reserve transfers.
Opened and assigned new client accounts.
Coordinated approval processes of all accounts payable invoices.
Conducted month-end balance sheet reviews and reconciled any variances.
Balanced batch summary reports for verification and approval.
HVAC Helper 04/2010 to 12/2010 Pro-Aire LLC Warner Robins, GA Assisted with the installation of commercial and residential HVAC units.
General Manager 10/2008 to 08/2009 Aaron's Sales and Lease Warner Robins, GA
Managed the day-to-day tactical and long-term strategic activities within the business.
Capitalized on industry changes to maximize company revenue.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reviewed and approved billing invoices and expense reports.
Worked closely with district manager to formulate and build store brand.
Education and Training
Bachelor of Arts: Psychology Fort Valley State University Fort Valley, GA, United States Minor in Physical Education
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Top Collections Manager skills

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Experienced Collections Manager resume

Professional Summary
Versatile Manager focused on team building using effective communication and positive reinforcement, fostering a goal oriented community environment.Driven to surpass company goals while thriving in deadline-driven environments.
  • Management collaboration
  • Interpersonal skills
  • Customer service
  • Sales Force, Hope RX
  • Proficiency within-house and customer reporting
  • Account development
  • Self-motivated
  • Google sheets, ms excel, word, PrimePay, Ultipro, and pdf
Work History
Credit and Collections Manager 08/1998 to 12/2017
Smith Transportation Services Inc. Sunrise, Florida
  • Managed collection team of 5 employees for targeted delinquency goals and customer credit review and accountsetup.
  • Worked with account executives andoperationalstafffrom 3 locations regarding customer setup and credit terms extended.
  • Established communication procedures between collection personnel and account executives for cash flow and receivable recovery while maintaining and improving customer relations.
  • Worked with accounts receivable personneland C.F.O. for implementation of write-off/ invoice correction procedures to ensure proper coding to general ledger accounts, accounts payable, and commissions adjustments.
  • Developed "hold" procedures so delinquent customers would not be serviced without management approval resulting in annual write-off's of less than 1% of annual gross revenue.
  • Researching and working with various credit/payment history reporting vendors for industry relatable reports that could be used on a daily basis. Results included reduced delinquencyof 20% within the first 90 days. Reduced in-house expenses of more than $5000.00 monthly.
  • Developed relationship with outside collection agent for legal pursuit of accounts deemed uncollectible within confines of current collection processes.

Payroll and Benefits Administrator 07/2011 to 12/2017
Smith Transportation Services Inc. Sunrise, Florida

  • Transformed manual payroll process to electronic dramatically reducing processing time and promoting an error-free payroll process.
  • Responsible for the preparation and processing of biweekly payroll for multiple locations.
  • Utilize and validate time sheets received from multiple branches for payroll entry; employee review for all payroll deductions including benefits and garnishment.
  • Bi-weekly review with executive management for payroll expense and allocation.
  • Complete year-end reporting processes for 401K census and ACA reporting.
Sales Representative/ Sales Support 08/1996 to 07/1998
Infinity Transportation Inc. Oakland Park, Florida
  • Developed sales territory in both Broward and Dade counties introducing 3rd party logistics to established and new customers who were currently using conventional modes of transport.
  • Built strong client relationships and provided high value-adding services.
Certificate of Completion: Human Resource Development 2012 University of Phoenix - Plantation, Florida
Certificate of Completion: Computer Sciences 1983 Howard Vocational Technical Center - Columbia, Maryland
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