Collections Manager,
07/2016 to
09/2016
Complete Cash Discount Title Pawn
Strong organizational and time management skills.Build rapport with customers to establish customer network.Processing loans and taking payments.Complete monthly reports, filing, and inventory.Accurately determine loan values based off of a comprehensive vehicle appraisal.Maintain a clean store and surrounding lot area and report any concerns to management.Inspect and record condition of vehicles at check in and check out.Demonstrate resourcefulness and ability to take initiative in completion of projects.Increase store profitability through customer relationship development, community involvement, marketing and building new business sources.
Accounting Assistant,
07/2015 to
06/2016
Aafes –
Bldg. 982 Macon St, Robins AFB,
GA 31098
Performs a variety of clerical and administrative duties involving the documentation of various business transactions such as cashier's cage operations, deferred payment plan, credit card, dishonored checks and stockroom operations.processes, updates and maintains documentation of all transactions by manual or automated systems as appropriate. Noted for reliability, accuracy, initiative and volume of work processed. Cash handling, accounting and/or bookkeeping experience is required. Must possess the ability, knowledge and skill to operate/use the appropriate systems/software/hardware and standard accounting machines
Teller,
08/2013 to
09/2013
Account Temps –
3920 Arkwright Rd Ste.170, Macon,
GA 31210
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Virtual Call Center Agent,
10/2011 to
05/2012
Alpine Access –
1120 Lincoln Street Ste.1400 Denver,
CO 80203
Sign in and out for scheduled shifts at appointed times.Must be able to use a computer terminal to access customer information and convey necessary information to customers. Ability to answer customer questions (basic information such as prices, programming, installation of services, billing, etc.) With appropriate and accurate information. Must be able to communicate effectively both verbally and written, face to face, on the radio, and over the telephone with customers and co-workers.Prompt resolution of customer problems/complaints (resolves basic issues and refers complex issues and concerned customers to appropriate lead representative or supervisor as necessary).Must possess skills necessary for decision-making and retention. Must be able to operate a PC and computer printer.Setting priorities schedules/ reschedules service calls. Acquires and maintains current up-to-date cable "product" knowledge (i.e., Programming,promotions, etc.). Provides, with appropriate persuasive communication skills.Must have the necessary skills to determine service outages (i.e., use Knowledge Base and all other systems).Contacts customers concerning scheduled service calls. Creating and maintaining customer information (may receive/transmit/route/relay service callinformation to tier 2 technician. Other duties as assigned.
Teller,
05/2010 to
07/2011
HEA Federal Credit Union –
121 Osigian Blvd, Warner Robins,
GA 31088
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.Identify counterfeit currency.Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.Cross-sell bank products and services. Refer customers to the proper department for issues that cannot be resolved at the teller line.Count and roll loose coins.Issue personal money orders and cashier's checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer).Accept loan payments: verify payment amount and issue receipts.Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.Ensure teller station is properly supplied.Verify deposit coupons are properly completed and checks are made payable to the “Credit Union”.Accept county property tax payments.Balance and update savings passbooks and close accounts when requested.Follow procedures for removing accounts for dormancy.Balance drawer daily, including periodic batching of cashed checks.Process cash advances, redeem U.S. Savings Bonds.Maintain appropriate currency logs.Follow all Credit Union policies and procedures.
Senior Teller,
07/2005 to
01/2010
Wells Fargo Bank –
2714 Watson Blvd. Warner Robnis,
GA 31093
Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions: Assigns duties and work schedules to workers to ensure efficient functioning of department. Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines TELLERS' reports of daily transactions for accuracy.
Consolidates and balances daily transactions, using adding machine and computer. Ensures supply of money for financial institution's needs based on legal requirements and business demand. May allow customers access to safe deposit boxes, following specified procedures. May monitor and review financial institution's security procedures and control access to vault. May count and record currency and coin in vault. Performs other duties as described under SUPERVISOR Master Title.