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Professional Summary
I am a Human Resource Manager with over twenty-five years of operational management expertise. I spent most of my career as a trouble shooter and recovery manager. I use performance evaluation management, process  improvement, training and succession planning to fix low performance markets . As a Human Resources Manager I am adept at building consensus among staff and I create environments of teamwork, growth and development across all functions. 
  • Recruitment, interviewing, staffing, training and development
  • Union grievance resolution Management
  • Process improvement
  • Benefits administration
  • Employee coaching
  • Performance management systems
  • Understanding human behavior
  • Strategic thinker
  • Operations and finance expert
  • Research and analysis
  • Unemployment laws
  • Payroll administrator
  • Change management
  • Statistical reporting
Work History
HR Manager Global Bus Systems - Grosse Pointe , Mi 09/2012 - Current
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Developed personnel policies, standard operating procedures and employee handbooks.
  • Facilitated new-hire orientations.
  • Built a comprehensive employee recruiting strategy and conducted employment verifications. 
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Facilitated the criminal background check process for new hires.
  • Managed all aspects of FMLA administration, including employee notifications and disability programs. 
  • Established and monitored employee pay scales.
  • Offered fair and equitable compensation by comparing current salaries with market pay.
  • Managed the employee rewards programs.
  • Implemented the company's first sourcing tracking system. 
  • Conducted job analysis and job evaluations  resulting in quality job specifications.
  • Audited workplace, employee and management policies and procedures.
HR Generalist Global Bus Systems - Grosse Pointe, Mi 08/2010 - 08/2012
  • Partnered with management to communicate Human Resources policies, procedures, programs, and laws.
  • Recommended employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation
  • Participated in the conduct of investigations when employee complaints or concerns are brought forth
  • Advised managers and supervisors about the steps in the progressive discipline system of the company.
  • Coached and counseled managers on employment issues.  
  • Managed DOT Drug and Alcohol regulations
District Manager AutoZone - Clinton Township, MI 06/2000 - 08/2010
  • Lead and supported company culture focused on customer satisfaction, sales growth and customer retention.
  • Attracted, recruited, hired, trained and developed high caliber store personnel
  • Assured fair and equal employment opportunities for employees and applicants
  • Accountable for the performance of stores assigned to market
  • Evaluated store operations and develops tactical plans to improve store manager's overall performance
  • Developed an annual business plan for the district with individual goals for each store focused on building customer base, revenue, controlling expenses and inventory controls
Credit Collections Manager Ford Motor Credit Company - Dearborn, MI 04/1997 - 06/2000
  • Managed a department of 12 supervisors and 160 collectors 
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Facilitated successful internal and external audits through sound and thorough documentation.
Bachelor of Science: Business Administration Laurel University School of Business and Law - Irvine, CA 04/2002
Bachelor of Science: Human Resource Management Ashford University - San Diego, CA Expected 2019
Certification: Certified Human Resources Specialist Michigan State University - East Lansing, MI 03/2018
Certificate: Human Resource Management Michigan State University - East Lansing, MI 06/2016
Certification: Human Resource Interviewing and Investigation Wicklander-Zulawski - Chicago, IL 07/2015
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Machinist with leadership skills and talent in motivating and helping teams achieve business goals and objectives.
  • Rotating equipment repair
  • Problem solving
  • Current forklift operator certificate
  • Fine motor skills
  • Energetic self starter
  • Tire building
  • Operations Management
  • Team - oriented
  • Exceptional leader
  • Retail merchandising expertise
Quality Inspector 01/2017 to Current Kumho Tire Georgia Macon, GA Inspected, tested and measured materials, products and installations to spec.
Recommended corrective actions to minimize rate of product defects.
Marked tires with grade and acceptance-rejection status.
Handled, measured and mixed chemicals following prescribed methods and testing requirements.
Documented, filed and maintained proper inspection records and quality assurance documents.
Measured tires dimensions to ensure compliance with specifications.
General Manager 03/2014 to 08/2016 Aaron's Sales and Lease Warner Robins, GA
Managed the day-to-day tactical and long-term strategic activities within the business.
Reviewed and approved billing invoices and expense reports.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Worked closely with distric manager to formulate and build the store brand.
Grew customer base from 700 to 1000 accounts in one year.
Credit Collections Manager 02/2011 to 03/2014 Aaron's Sales and Lease Fort Valley, GA Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments.
Deposited third party checks, as well as monthly reserve transfers.
Opened and assigned new client accounts.
Coordinated approval processes of all accounts payable invoices.
Conducted month-end balance sheet reviews and reconciled any variances.
Balanced batch summary reports for verification and approval.
HVAC Helper 04/2010 to 12/2010 Pro-Aire LLC Warner Robins, GA Assisted with the installation of commercial and residential HVAC units.
General Manager 10/2008 to 08/2009 Aaron's Sales and Lease Warner Robins, GA
Managed the day-to-day tactical and long-term strategic activities within the business.
Capitalized on industry changes to maximize company revenue.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reviewed and approved billing invoices and expense reports.
Worked closely with district manager to formulate and build store brand.
Education and Training
Bachelor of Arts: Psychology Fort Valley State University Fort Valley, GA, United States Minor in Physical Education
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Professional Summary
Versatile Manager focused on team building using effective communication and positive reinforcement, fostering a goal oriented community environment.Driven to surpass company goals while thriving in deadline-driven environments.
  • Management collaboration
  • Interpersonal skills
  • Customer service
  • Sales Force, Hope RX
  • Proficiency within-house and customer reporting
  • Account development
  • Self-motivated
  • Google sheets, ms excel, word, PrimePay, Ultipro, and pdf
Work History
Credit and Collections Manager 08/1998 to 12/2017
Smith Transportation Services Inc. Sunrise, Florida
  • Managed collection team of 5 employees for targeted delinquency goals and customer credit review and accountsetup.
  • Worked with account executives andoperationalstafffrom 3 locations regarding customer setup and credit terms extended.
  • Established communication procedures between collection personnel and account executives for cash flow and receivable recovery while maintaining and improving customer relations.
  • Worked with accounts receivable personneland C.F.O. for implementation of write-off/ invoice correction procedures to ensure proper coding to general ledger accounts, accounts payable, and commissions adjustments.
  • Developed "hold" procedures so delinquent customers would not be serviced without management approval resulting in annual write-off's of less than 1% of annual gross revenue.
  • Researching and working with various credit/payment history reporting vendors for industry relatable reports that could be used on a daily basis. Results included reduced delinquencyof 20% within the first 90 days. Reduced in-house expenses of more than $5000.00 monthly.
  • Developed relationship with outside collection agent for legal pursuit of accounts deemed uncollectible within confines of current collection processes.

Payroll and Benefits Administrator 07/2011 to 12/2017
Smith Transportation Services Inc. Sunrise, Florida

  • Transformed manual payroll process to electronic dramatically reducing processing time and promoting an error-free payroll process.
  • Responsible for the preparation and processing of biweekly payroll for multiple locations.
  • Utilize and validate time sheets received from multiple branches for payroll entry; employee review for all payroll deductions including benefits and garnishment.
  • Bi-weekly review with executive management for payroll expense and allocation.
  • Complete year-end reporting processes for 401K census and ACA reporting.
Sales Representative/ Sales Support 08/1996 to 07/1998
Infinity Transportation Inc. Oakland Park, Florida
  • Developed sales territory in both Broward and Dade counties introducing 3rd party logistics to established and new customers who were currently using conventional modes of transport.
  • Built strong client relationships and provided high value-adding services.
Certificate of Completion: Human Resource Development 2012 University of Phoenix - Plantation, Florida
Certificate of Completion: Computer Sciences 1983 Howard Vocational Technical Center - Columbia, Maryland
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Professional Summary

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Customer Service Representative who achieves high levels of customer satisfaction. Meticulously organized Administrative Assistant  who is proficient in time management, while offering professional and courteous customer service.
  • Strong account analysis skills
  • Rapid data entry skills
  • NCR Cash recycler
  • Night and safe deposit procedures
  • Consumer banking specialist
  • Math aptitude
  • Excellent time management skills
  • Self-sufficient
  • Detail-oriented
  • Ledger and balance sheet competency

  • Goal-oriented
  • Cheerful
  • People-oriented
  • Analytical
  • Cash handling expertise
  • Rapid 10-key data entry
  • Advanced clerical knowledge
  • Compliance, banking laws and regulations
  • Positive
  • Savvy relationship-builder
Work History
Collections Manager, 07/2016 to 09/2016
Complete Cash Discount Title Pawn
Strong organizational and time management skills.Build rapport with customers to establish customer network.Processing loans and taking payments.Complete monthly reports, filing, and inventory.Accurately determine loan values based off of a comprehensive vehicle appraisal.Maintain a clean store and surrounding lot area and report any concerns to management.Inspect and record condition of vehicles at check in and check out.Demonstrate resourcefulness and ability to take initiative in completion of projects.Increase store profitability through customer relationship development, community involvement, marketing and building new business sources.
Accounting Assistant, 07/2015 to 06/2016
Aafes Bldg. 982 Macon St, Robins AFB, GA 31098
Performs a variety of clerical and administrative duties involving the documentation of various business transactions such as cashier's cage operations, deferred payment plan, credit card, dishonored checks and stockroom operations.processes, updates and maintains documentation of all transactions by manual or automated systems as appropriate. Noted for reliability, accuracy, initiative and volume of work processed. Cash handling, accounting and/or bookkeeping experience is required. Must possess the ability, knowledge and skill to operate/use the appropriate systems/software/hardware and standard accounting machines
Teller, 08/2013 to 09/2013
Account Temps 3920 Arkwright Rd Ste.170, Macon, GA 31210
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Virtual Call Center Agent, 10/2011 to 05/2012
Alpine Access 1120 Lincoln Street Ste.1400 Denver, CO 80203
Sign in and out for scheduled shifts at appointed times.Must be able to use a computer terminal to access customer information and convey necessary information to customers. Ability to answer customer questions (basic information such as prices, programming, installation of services, billing, etc.) With appropriate and accurate information. Must be able to communicate effectively both verbally and written, face to face, on the radio, and over the telephone with customers and co-workers.Prompt resolution of customer problems/complaints (resolves basic issues and refers complex issues and concerned customers to appropriate lead representative or supervisor as necessary).Must possess skills necessary for decision-making and retention. Must be able to operate a PC and computer printer.Setting priorities schedules/ reschedules service calls. Acquires and maintains current up-to-date cable "product" knowledge (i.e., Programming,promotions, etc.). Provides, with appropriate persuasive communication skills.Must have the necessary skills to determine service outages (i.e., use Knowledge Base and all other systems).Contacts customers concerning scheduled service calls. Creating and maintaining customer information (may receive/transmit/route/relay service callinformation to tier 2 technician. Other duties as assigned.
Teller, 05/2010 to 07/2011
HEA Federal Credit Union 121 Osigian Blvd, Warner Robins, GA 31088
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.Identify counterfeit currency.Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.Cross-sell bank products and services. Refer customers to the proper department for issues that cannot be resolved at the teller line.Count and roll loose coins.Issue personal money orders and cashier's checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer).Accept loan payments: verify payment amount and issue receipts.Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.Ensure teller station is properly supplied.Verify deposit coupons are properly completed and checks are made payable to the “Credit Union”.Accept county property tax payments.Balance and update savings passbooks and close accounts when requested.Follow procedures for removing accounts for dormancy.Balance drawer daily, including periodic batching of cashed checks.Process cash advances, redeem U.S. Savings Bonds.Maintain appropriate currency logs.Follow all Credit Union policies and procedures.
Senior Teller, 07/2005 to 01/2010
Wells Fargo Bank 2714 Watson Blvd. Warner Robnis, GA 31093
     Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions: Assigns duties and work schedules to workers to ensure efficient functioning of department. Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines TELLERS' reports of daily transactions for accuracy.   Consolidates and balances daily transactions, using adding machine and computer. Ensures supply of money for financial institution's needs based on legal requirements and business demand. May allow customers access to safe deposit boxes, following specified procedures. May monitor and review financial institution's security procedures and control access to vault. May count and record currency and coin in vault. Performs other duties as described under SUPERVISOR Master Title.

Associate of Applied Science: Accounting, Current
Central Georgia Technical College - 80 Cohen Walker Dr, Warner Robins, GA 31088