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Education
2018
Phlebotomy
Larock Healthcare Academy Columbus, OH,United States
2009
High School Diploma
Hamilton high school Hamilton high school, oho
Highlights
  • Flexible schedule
  • Detail-oriented
  • Excellent multi-task
  • Store planning and design
  • Strong communication
  • Time management
  • Quick learner
  • Computer proficient
  • Telephone etiquette
Summary

Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Experience
Assistant Customer Service Manager Catapult Marketing | Summerlin, NV 06/2017 - 02/2020
  • Organized meeting details and set up conference rooms according to meeting type and number of participants.
  • Assisted with arranging and coordinating travel accommodations.
  • Provided support for CEO and sales team in managing operation work flow.
  • Improved productivity initiatives and supported business controller with cost control including new expansion expenses and investments.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Phlebotomist TridentCare | Las Vegas, NV 02/2019 - 07/2019
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
Collections Representative Fiserv Inc | Dublin, OH 09/2018 - 01/2019
  • Notified customers of delinquent accounts with the attempt to collect outstanding amounts.
  • Directed specific questions to appropriate branch personnel.
  • Recorded information about customers' financial status and collections status efforts.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Recognized by management for providing exceptional customer service.
Phone representive G6 Hospitality LLC | Columbus, oh 03/2016 - 06/2017
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.  
  • Answered customers' questions and addressed problems and complaints in person and via phone.  
  • Provided accurate and appropriate information in response to customer inquiries. 
  • Researched and resolved all customer issues.
Accomplishments

Recorded 100 venipunctures 

Perfect attendance

Ensured monthly sales goals for twelve consecutive months.

Received two “exceeds expectations” ratings on performance reviews.

This resume is created in 7 minutes.
Summary

Dedicated account specialist with background in mortgage sales, collections and customer service. 

Highlights
  • Experienced phone salesman

  • Delivers exceptional customer service

  • Reliable team worker
  • Knowledgeable product representative

  • Proven leader

  • Engaging personality
Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience
Collections Representative Aug 2008 to Sep 2009
Central Portfolio Control Apple Valley, MN
  • Assisted clients in managing their past due accounts.
  • Provided prompt and efficient customer support for clients.
  • Lead team of representatives on specific product campaigns.
  • Worked closely with management to assure clients were well represented and that representatives were proficient in their roles.
Loan Specialist Aug 2002 to Aug 2004
Wells Fargo Home Mortgage Minneapolis, MN
  • Assisted borrowers with discrepancies in their mortgage accounts.
  • Provided excellent customer service for new loan customers and customers in the process of refinancing their loans.
Education
Master of Arts, Education 2014 Pepperdine Graduate School of Education and Psychology Los Angeles, CA, USA
  • Master of Arts, Education
  • CA State Teaching Credential
Education 2011 Augsburg Colllege Los Angeles, MN, USA
  • Master's in Education course work.
American Studies 2006 University of Minnesota Minneapolis, MN, USA

Study of trends in American popular culture, politics, class and gender issues.

This resume is created in 7 minutes.
Skills
  • Analytical thinker
  • Accomplished leader
  • Planning and development
  • Quality improvement competency
  • Promotes positive behavior
  • Recording keeping and inventory
  • Data entry
  • Exceptional communication skills
  • MS Windows proficient
  • Training development aptitude
Work History
Rainbow Valley Group Home and Foster Care Facility Manager | Merced, Ca | July 2016 - February 2017
  • Supervise and transport clients to medical, dental, mental health appointments and other activities.
  • Perform tasks to meet State licensing and Agency standards.
  • Organize and supervise age-appropriate recreational/social skills activities for clients.
  • Distribute and document client medications.
  • Perform meal planning and preparation.
El Portal Imaging Center Medical Receptionist | Merced, California, United States | 2015 - 2015
  • Monitor, run and verify insurance eligibility.
  • Confirm preps for ultrasounds, MRI's and CT scans.
  • Maintain open lines of communication with all departments of the organization.
  • Perform other duties and special projects as assigned.
  • Patient registration
Patelco Credit Union Internet Branch Representative | Atwater, Ca | 2005 - 2011
  • Responsible for providing timely, professional, and courteous responses to members email inquiries.
  • Assisted members in answering questions about their accounts, transactions or Patelco in general.
  • Saved, registered, and tracked email correspondence to and from members.
  • Tracked written responses for record keeping purposes.
Patelco Credit Union Collections Representative | Atwater, Ca | 2011 - 2011
  • Management and control of assigned collection checks, charge off reports, skip tracing, and credit revocation.
  • Reviewed and recommended delinquent loans for extensions, workout options, or field investigation.
  • Recommended to management the disposition of delinquent loans for small claims court.
  • Conducted collection calls to members.
  • Assisted with bankruptcy accounts. 
Education
Associate of Science Criminal Justice in Corrections San Joaquin Valley College Salinda, Ca | 2011
  • P.O.S.T.-PC832 Laws of Arrest and Fire-Arms
  • STC Adult Corrections Academy
  • First-Aid/ AED/ BLS CPR
This resume is created in 7 minutes.
Work History
Amazon Warehouse Associate | Salt Lake City, Utah | November 2018 - December 2019
  • Managed over 300 small items and 150 large items into bin per day to be meet rate per hour goal
  • Cross-trained in various areas in warehouse
  • Worked in dock area unloading cases, palletizing cases, then shrink-wrap product and move it using pallet jack
  • Inspected products for defects or damages
Wells Fargo Account Resolution Specialist | Salt Lake City, Utah | March 2018 - November 2018
  • Handled inbound calls assisting customers with any questions or concerns regarding their line of credit or personal loan
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies
  • Closely reviewed and analyzed delinquent accounts while listening intently to better provide helpful solutions
Frito-Lay Inc Packer | Salt Lake City, UT | October 2016 - November 2017
  • Manually constructed boxes and packed finished bags of product into case
  • Performed frequent quality checks, such as making sure labels are correct, and price date
  • Cleaned and sanitized lines during change overs from one product to another
  • Consistently stand for 8 hours changing lines every 2 hours to new assembly line
Salt Lake Community College Specialist I | Salt Lake City, UT | January 2016 - December 2016
  • Presented information about TRIO to large and small groups of students
  • Lead tours around Redwood campus for students while informing them of campus resources and services
  • Answered any questions, via email, and over phone
Discover Financial Services Collections Representative | Salt Lake City, UT | March 2014 - October 2015
  • Reviewed collection reports to determine status of collections and the amounts of outstanding balances
  • Used probing techniques to determine debtors' reasons for delinquency
  • Resolved challenging situations with friendly but firm strategies
Skills
  • Good communication skills
  • Customer service-oriented
  • Interpersonal skills
  • Good computer skills
  • Hard working and self-motivated
  • Calm under pressure
  • Fast learner
  • Efficient multi-tasker
Education
High School Diploma Bingham High School South Jordan, UT | June 2013