Collections Supervisor resume examples

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Skillful Collections Supervisor resume

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Edin Herovic
Management Profile
Certified Construction Plumber with solid experience from small to large residential projects. Commercial Facilities Technician with 3 years of maintenance experience in a Manufacturing Environment and additional industrial mechanical and electrical experience, including programming of PLCs. Results-oriented Building Superintendent with significant knowledge in building systems. Highly adept with electrical, HVAC, and plumbing system maintenance. Friendly and caring with strong relationship building skills.  Motivated Facility Tech with 3+ years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.
Certificates of Fitness (COF)
  • P99  LOW PSI OIL BURNER OPERATOR 
  • G60 - USE OF FLAMMABLE GASES WITH OXYGEN OR USE OF LPG/CNG FOR HOT WORK OPERATIONS (CITYWIDE) 
  • F60 -  FIRE GUARD FOR TORCH OPERATIONS 
  • S12 - Certificate of Fitness for Citywide Sprinkler Systems
  • S13- Certificate of Fitness for Citywide Standpipe Systems
  • S14 - Standpipe for Multi-Zone System
Highlights
  • Property maintenance
  • Remodeling project management
  • Budgeting and forecasting
  • Facility operations
  • Maintaining equipment
  • Dependable independent worker
  • Customer relations
  • Troubleshooting
  • Power tools
  • Building security activities
  • Building repairs
  • Managing tenant relations
  • Timely project completion
  • Strong work ethic
  • Good verbal/written communication skills
  • Customer service experience
  • Team player
  • Electrical systems
  • HVAC maintenance
  • Plumbing
Experience
Plumber Aug 2017
New York Presbyterian Hospital Columbia Medical Center New York, NY
Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment. Identified and located required tools prior to starting each project. Performed emergency on-call work hours during the evening, weekends and some holidays. Performed pipe fabrication, installation and fitting according to proper specifications. Maintained tools and equipment to keep them in excellent working condition. Prepared project bids, including parts, labor and equipment needed for each project. Created and submitted daily reports on the progress of all plumbing projects. Cleaned drains and plumbing fixtures.
 
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Business Owner Jan 2015 to Aug 2017
General Quality Services Piping & Heating Forest Hills, NY
Mentored newly hired employees to take on responsibilities and tasks with understanding. Assessed all aspects of business operations to implement a realistic annual budget. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Assisted customers with store and product complaints. Recruited, hired, developed and retained retail talent for the company. Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings. Maintained visually appealing and effective displays for the entire store. Successfully interacted with customers and retail buyers to expedite orders.
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Part time Building Superintendent Jan 2015 to Aug 2017
Related Managment Bronx, NY
Garbage removal. Operated power saws, planers, jointers, routers and pneumatic equipment. Repaired and maintained older properties, including renovating flooring, walls and ceilings, installing fixtures and remodeling bathrooms and kitchens. Troubleshooted electrical/electronic control circuits. Performed emergency on-call work hours during the evening, weekends and some holidays. Cleaned drains and plumbing fixtures. Performed pipe fabrication, installation and fitting according to proper specifications.
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Supervisor Sprinkler Plumber Nov 2014 to Jan 2015
M Early Plumbing&Heating Brooklyn, NY
Mentored newly hired employees to take on responsibilities and tasks with understanding. Assessed all aspects of business operations to implement a realistic annual budget. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Assisted customers with store and product complaints. Recruited, hired, developed and retained retail talent for the company. Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings. Maintained visually appealing and effective displays for the entire store. Successfully interacted with customers and retail buyers to expedite orders.
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Supervisor Plumber Oct 2013 to Nov 2014
Best Plumbing & Heating Brooklyn, NY Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards. Planned incentive programs to maximize employee performance. Provided insight and information to management regarding onsite improvement project specifications. Implemented vehicle structure expertise to effectively remove and replace damaged components.  Utilized facility tracking system to keep accurate records of completed repairs. Maintained inventory for central warehouse of tools and supplies. Worked with accounts department to prepare final invoices for settlements with insurance company.
Carpenter Sep 2012 to Oct 2013
Dinos Constraction Queens, NY Oversaw job sites and checked for accuracy, quality and to ensure that all project specifications were met. Assured the register count and bank deposits had proper amount of money at openings and closings. Priced clearance items accordingly and moved the merchandise to its proper section of the store. Supervised the loading and unloading of packages in the warehouse. Worked as a team member performing cashier duties, product assistance and cleaning. Opened and closed the store, which included counting cash drawers and making bank deposits.
Collections Supervisor Dec 2009 to Sep 2012
KEP TRUST Prishtinë, KS Fufilled client requests in accordance with established processes and procedures, providing necessary updates and resolution. Translated risk and control processes into day-to-day responsibilities and delegated tasks to the collections team. Facilitated communication throughout the revenue cycle between locations to ensure alignment of staff morale, local activities and other information beneficial to the team. Identified high priority situations and took the appropriate escalation action, following predefined criteria. Resolved vendor and employee inquiries about invoices and purchases in a timely manner through research. Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Maintained confidential information, such as pay rates, bonus targets and pay grades. Analyzed costs and revenues to project future trends. Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
Senior Database Administrator Jul 2007 to Dec 2009
KEP TRUST Prishtinë, KS Wrote and coded descriptions for physical and logical databases. Developed and implemented security initiatives to protect data. Assessed customer needs and modified existing databases. Wrote scripts and processes for data integration and bug fixes. Analyzed and developed technical and functional specifications. Partnered with projects teams on development scope and timelines. Ran tests on databases and made modifications.
Education
Associate of Science, Environmental Control Technology 2018 New York City College of Technology Brooklyn, NY, US Student government representative HVAC coursework Industrial Maintenance and Industrial Facilities Technology coursework Coursework in Industrial and Electrical Engineering
Bachelor of Science, Business Administration 2006 Universiteti Haxhi Zeka Peje, Kosovo, Kosovo Advanced coursework in Business Administration Coursework in Marketing and Advertising Student government representative Coursework in Marketing and Advertising Graduated Summa Cum Laude Student government representative Coursework in Accounting and Finance Communications and Marketing coursework Coursework in Economics
REFREGURATION OPERATING ENGERER Turner School New York, NY, United States

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Job-winning Collections Supervisor resume

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Dyrtre Metcalf
Executive Summary
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Qualifications
  • Cross-functional team management
  • Policy/program development
  • Staff training
  • Change management
  • Staff development
  • Staff leadership and development
  • Business performance improvement
  • MS Office guru
  • Call Center Operations
  • Vendor Management
  • Process implementation
  • Excellent communication skills
  • People-oriented
  • Excellent time management skills
  • Analytical
  • Inspiring team leader
  • Collections proficiency
  • Debt and credit management
  • Detail-oriented
  • Compliance/Federal Regulatory knowledge
Professional Experience
Director, Loan Servicing 05/2016 to Current Ace Cash Express Irving, Texas Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Drafted business plans, budgets and quarterly and semi-annual business reviews. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Ensured that team member responsibilities were defined and understood. Accountable for Loan Servicing including overall customer satisfaction and collections activity.
E-Commerce Lending Manager 11/2012 to 05/2016 Ace Cash Express Irving, TX Guides, reviews, and initiates workflow protocol and ensures compliance within all Federal, State, and Local Laws/Guidelines as it is required for direct and indirect lending practices.  As well as being responsible for the compliance of The Province of Ontario, British Columbia and Alberta Law/Guidelines, Providing input and with requirement for our Underwriting Matrix to ensure adherence to company policies and procedures for the United States and Canadian portfolio Identifying trending, and tracking data related to loan origination and consumer risk.  Responsible for the Quality Control of Consumer Communication to ensure Team Representatives are compliant and administering excellent customer service to our customers.
Title Loan Collections Supervisor 10/2011 to 11/2012 Ace Cash Express Irving, TX Manage Collection's team performance in the areas of items/cases worked, cash/overall collections, call volume and QA averages, vacation and departmental schedules Provide guidance and training for collection team members, Serves as a resource for the department, and handle issues and questions for other company personal and outside vendors. Work as a liaison between the Title Loan Department internal and external customers and vendors. Ensures that delinquency levels are within divisional performance guidelines. Enhance collection strategies and procedures to increase recoveries and reduce charge-offs.
Sr. Department Manager 11/2003 to 02/2011 Santander Consumer/Drive Financial Dallas, Texas Led loan originations initiatives for the company's dealer community including organizational restructures, credit policy, program changes and system integrations.  Managed dealer relationships throughout the underwriting and funding process.  Developed and executed business management decisions in an operations environment
Wholesale processing Manager 05/1994 to 02/2003 Nissan Motor Acceptance Corporation Irving, TX
Led the Wholesale/Floorplan processing groups in processing dealerships floorplan payment
Maintained credit line efficiency per type for over 500 franchised dealerships
Regulated inventory management 
Maintained high levels of customer services through training and leadership 
Worked with various internal departments including accounting, cash management, corporate actions and client services to resolve client issues
Education
Bachelor of Arts: Business Management/Accounting University of North Texas Denton , TX, United States
Life Coaching 2014 Life Coaching Institute of America San Antonio, Texas Certification in Life Coaching 
Affiliations
Delta Sigma Theta Sorority - Member since 1993
Texas Association of Basketball Coaches - Member since 2003
Mentoring Minds - Member Since 2011
International Coach Federation - Member since 2014



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Experienced Collections Supervisor resume

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IVA LOFTMAN
Summary

Flexible and versatile Administrative Professional with excellent interpersonal and customer service skills. Demonstrated ability to prioritize and handle multiple projects in a fast-paced environment. Can work independently or as part of a team.  

Highlights
  • Certified Medical Billing Specialist (CMBS)
  • Commercial, NF & WC Insurance
  • Collections
  • Letters of grievance and appeal
  • Excellent written and oral communication
  • Client/patient relations
  • Exercise discretion and confidentiality
  • Microsoft Word, Excel, medical software, internet
Experience
Collections Supervisor 08/2016 to 11/2018 KAMARA SUPPLIES Staten Island, NY
  • Analyzed complex workers' compensation claims and applied logic to determine best approach for seeking payment on outstanding receivables for durable medical equipment company.
  • Intensely communicated daily with TPAs, attorneys and adjusters via email, phone and fax.
  • Composed letters of grievance and appeal following NY WCB guidelines and NYS regulations.
Medical Billing Manager 08/2005 to 10/2015 ALPHA NEUROLOGY Staten Island, NY
  • Supervised billing staff of 10+ for large neurology practice with an MRI suite.
  • Increased revenue/reduced volume of denied claims by 20% by devising plan for verifying insurance.
  • Reduced collectibles from $3.9M to under $300K by developing system for tracking receivables.
  • Instituted process for composing grievances and letters of appeal to insurance companies and the New York State Department of Financial Services.
  • Established policy of checking Medicare and commercial insurance websites to stay informed of updates.
Billing and Collections/Scheduler 01/2004 to 08/2005 DEVITA BECKER PHYSICAL THERAPY Staten Island, NY
  • Ensured timely and accurate claim submission through electronic charge capture.
  • Thoroughly examined all commercial, NF and WC EOBs for accuracy, and posted payments.
  •  Investigated past due insurance claims and minimized number of outstanding accounts.
  • Completed registration quickly and cordially for all new patients, both face-to-face and on the phone
Office Manager/Administrator 01/1994 to 01/2004 NATIONAL CPE ASSOCIATES, INC Brooklyn, NY
  • Carried out all office operations including direct customer contact and supplier agreements.
  • Implemented cross-referencing system using Access database to track clients from initial order placement through issuing certificates of completion.
  • Forecasted need for new educational products based on periodic state licensing requirements and the constant need to provide up-to-date information.
  • Developed format for customer invoicing and follow-up.
Group Exercise Instructor 01/1994 to Current YMCA Staten Island, NY
  • Fitness instructor for various classes with mixed populations at different levels of ability.
  • Prepare lesson formats and choreography.
  • Fitness-related certifications.
Education
Bachelor of Arts: Psychology SUNY Buffalo, NY
Medical Billing and Coding Certification CUNY Staten Island, NY

Complete 12 CEUs annually to renew Billing and Coding Certification