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Skills
  • Internal Audit
  • Prepare audit reports visible to Senior Management
  • Strengthen internal policies and procedures
  • Recommend action plans for control deficiencies
  • Enterprise Risk Management
  • Identify and rate risks and assess strength of controls
  • Strong analytical and investigative skills
  • Regulatory compliance and risk mitigation strategies
Professional Summary

Goal-oriented, multi-tasking ninja with a contagious positivity and background in audit, risk management, compliance, and data analytics. Quickly learns new systems but has expertise in Auto Audit, Archer, Tableau, and Excel.

Work History
Senior Consultant 06/2019 to Current
Deloitte Denver, CO

• Working toward Certified Internal Audit (CIA) certification, expected completion in 2019.
• Evaluate controls for effective risk mitigation.
• Conduct walkthroughs with clients to gain an understanding of processes, procedures, and systems.
• Identify and communicate control deficiencies to clients.
• Prepare work papers and Risk & Control Matrices which communicate audit findings.

Associate Internal Auditor / Compliance Associate 07/2017 to 06/2019
OppenheimerFunds, Inc. (Laid Off Due To Acquisition) Centennial, CO

Internal Auditor

  • Conduct audits assessments in accordance with Institute of Internal Auditors (IIA) standards to evaluate risks, controls, and process effectiveness.
  • Survey business functions to set audit scopes and objectives as well as identify risks and controls.
  • Analyze business functions from a financial, operational and compliance perspective.
  • Develop and execute testing
  • Prepare reports and effectively communicate audit results to senior management and the Boards.
  • Work on two audits concurrently.
  • Build and maintain effective relationships with individuals at all levels of the enterprise.

Compliance Associate

  • Audited interdepartmental processes and identified weaknesses and created controls to mitigate regulatory risk.
  • Conducted an enterprise wide audit focusing on employee discretionary account letters following an SEC audit finding, where I identified further issues and wrote and implemented a new discretionary letter policy.
  • Spearheaded QA testing and reporting of a vendor system upgrade Q1 2018 consisting of 500+ bugs.
  • Analyze employee trade activity for potential insider trading transactions and trends.
Risk Consultant (Laid Off Due To Reorg) 01/2016 to 05/2017
Computershare Highlands Ranch, CO
  • Conducted internal audit assessments in accordance with the internal Risk Framework and industry standards
  • Audited business functions to ensure processes and internal controls effectively managed operational, regulatory, and business risks
  • Prepared audit work papers and reports which communicated audit results and identified process gaps and root cause analysis, visible to Senior Management
  • Provided internal business units policy and procedure strengthening recommendations by enhancing controls and remediate control weaknesses
  • Analyzed key performance indicators (KPIs) and milestone data for accuracy, integrity, and trends
  • Suplied the Global Risk Board with reports consisting of top risks and risk appetite metrics
Data Analyst (Contract Position) 05/2015 to 12/2015
Visa, Inc Highlands Ranch, CO
  • Gathered and analyzed cardholder data in effort to isolate demographic trends such as; age, gender, income, overall monthly spend, and top merchant spend from large data sets.
  • Managed projects investigating data integrity issues with the IT department and product teams.
  • Produced ad-hoc analysis and reports on topics including; fraud rates, cardholder spend, and load amount on prepaid cards with the purpose of maximizing client revenues.
  • Managed monthly dashboards and scorecards which compared competitors based on identical data metrics.
Financial Risk Analyst (Contract Position) 03/2015 to 05/2015
Arrow Electronics Englewood, CO
  • Assessed credit worthiness of Arrow suppliers by utilizing S&P and Moody's ratings.
  • Conducted financial research and analyzed financial performance on Arrow customers by utilizing S&P and Moody's ratings.
Credit Risk Analyst - SBA Underwriter 05/2013 to 02/2015
Small Business Funding Group, Inc (Company Closed In 2015) Denver, CO
  • Communicated with borrowers, external bank partners, SBA employees, and vendors on a daily basis.
  • Analyzed personal and business financial data such as; personal financial statements, credit reports, tax returns, revenue and expense projections, and business plans.
  • Generated ad-hoc Excel reports and projections for C-level Executives and Board of Director meetings.
  • Created manuals, reports and documents and made updates as needed.
  • Member of Credit Review Committee, where loan files were analyzed and approved based on credit worthiness.
  • Underwrote SBA loans while adhering to SOP 50 10 5(F) standards and regulations.
Business Affairs Intern 05/2012 to 05/2013
Comedy Works, Inc Greenwood Village, CO
  • Analyzed and reviewed business tax returns for financial trends.
  • Consulted Business Affairs Director on business partnerships, vendor relationships, and business strategy.
  • Created new employee paperwork still used today and audited all new hire paperwork for both locations.
Junior Project Manager (Laid Off) 01/2008 to 02/2009
Video Professor (Company Closed In 2009) Lakewood, CO
  • Project Manager for new, robust website product similar to YouTube called Blue Sky.
  • Managed all Blue Sky vendor content, relations, and contracts.
  • Oversaw all website design for Blue Sky and existing website pages.
  • Collaborated with cross-functional teams including IT, Marketing, and Creative departments.
  • Developed new policies and processes as needed.
Contracts Assistant 08/2007 to 12/2008
Video Professor Lakewood, CO
  • Developed new Legal approval process which increased productivity by 75%.
  • Reviewed all legal verbiage on all: web pages, web banners, and call center scripts.
  • Liaison between Legal department and all other departments including: Marketing, Retention, and QA.
  • Generated reports used by Senior Management.
  • Created manuals, reports, and documents and made updates as needed.
Certifications
  • Pursuing Certified Internal Auditor certification, expected completion June 2019.
Education
Master of Science: Enterprise Risk Management Expected in 2020 Boston University - Boston, MA
  • Coursework in - Enterprise Risk Management, Financial Concepts, Disaster Recovery, Business Continuity, Quantitive and Qualitive Decision-Making
Bachelor of Science: Business Administration Metropolitan State University of Denver - Denver, CO
  • 3.44 GPA
  • Business Administration, Accounting, and Entrepreneurship coursework
  • Minor in Psychology
This resume is created in 7 minutes.
Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Adept at assessing needs generating options, and implementing solutions in collaboration with staff.
Skills
  • Process Development
  • Staffing Management Ability
  • Exceptional Organizational Skills
  • Excellent Oral and Written Communication Skills
  • Strong Analytical Skills
  • Proficient in Microsoft Office Suite
  • Strong Interpersonal Skills
 
 
  • Client Relations Specialist
  • Type 55 WPM
  • Conflict Resolution Techniques
  • Detailed-oriented Effective
  • Time Management Skills
  • Training and Development
  • Call Center
Education and Training
High School Diploma 2005 Kolbe Cathedral Catholic High School, Bridgeport, CT
Experience
Cubesmart Store Manager 12/2015 to 06/2017
  • Recruited, managed and mentored 5  new employees.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Improved service quality and increased sales by 10% by developing a strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
TD Bank Bridgeport, CT Bank Teller 05/2013 to 09/2015
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Opened over 100 new customer accounts, including checking, savings and lines of credit.
  • Processed sales referrals and promoted bank services and products, resulting in 5% branch sales increase.
  • Processed cash withdrawals.
  • Adhered to TD Bank's security and audit procedures.
  • Reported daily averages and shortages to the operations department.
RBS Bridgeport, CT Credit Card Specialist 08/2011 to 02/2013
  • Received an internal audit score of 97%.
  • Successfully completed over 200 credit card transactions with 100% accuracy.
  • Assisted senior-level credit officers with complex loan applications.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
This resume is created in 7 minutes.
Professional Summary
Currently seeking a full time employment opportunity in a demanding fast paced multitasking business. Looking to build a long-term profession with opportunities for career growth. Strong interpersonal and communication skills Conscientious and through with detail Keen perception for extracting important data Effective problem solver and evaluation
Skills
  • Strong interpersonal and communication skills
  • Keen perception for extracting important data evaluation
  • Energetic and proactive
  • Conscientious and through with detail
  • Effective problem solver and self-sufficient
  • Proficient in Microsoft Office: Word, Excel, PowerPoint, & Outlook
Work History
01/2018 to Current
Administrative Assistant Manager American Court Reporting Co Atlanta, GA
  • Received and routed business correspondence to correct department or staff member.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Planned and coordinated logistics and materials for board meetings, depositions, & committee meetings.
  • Helped distribute transcripts, exhibits, notices, and mail around the office.
  • Obtained payments for court documents and internal and external invoices.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Directed and coordinated law office activity, including delivery of subpoenas.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Managed billable hour tracking, payroll, client invoicing and attorney schedules.
  • Prepared legal depositions, hearings, and EUO.
12/2017
Service Delivery Coordinator Esquire Deposition Solutions Atlanta, GA
  • Maintain front desk answering calls, responding to emails, assisting vendors, and ordering office supplies.
  • Collaborate with teammates and fellow employees in local offices to achieve daily productivity and quality objectives
  • Work collaboratively across the company to address client needs and solve client problems
  • Correspond as needed with local office staff to ensure complete client satisfaction on each scheduled job
  • Preparing for depositions in the Esquire office; ensuring clients needs are met upon arrival.
07/2016 to 11/2016
Editor Rockdale Citizen Newspaper Conyers, Ga
  • Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
  • ​Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
  • Directing visitors by maintaining employee and department directories.
  • Totaling cash and checks from register and emailing deposit postings and logs to the finance department.


10/2015 to 05/2016
Credit & Cash Office Clerk Sysco Foods Atlanta, GA
  • Conducting internal audit of customer and vendor accounts for tax exemption status in preparing for annual audits.
  • Reviewing invoices, purchasing orders and receiving reports for document control and electronic archive.
  • Notate discrepancies and questionable transactions to credit analyst at Sysco Atlanta. 
  • Referencing the daily log; comparing and verifying totals against receipts and preparing customer and vendor payments for deposits. 

12/2014 to 05/2015
Client Service Specialist Suntrust Bank Peachtree City, GA
  • Providing industry leading service while assisting with lobby management, account maintenance, and supporting all aspect of sales.
  • Utilizing resources to conduct consultative conversations and provide financial solutions that meet client needs across all product service lines.
  • Identifying and making appropriate referrals to other lines of business.
  • Handling service needs with cash handling deposits, withdrawals, payments, and transfers. 
  • Maintained project schedules, technical issues, performance and cost reports and weekly status of referrals and sales. 

Education
Current
Bachelor of Arts: Mass Media & Communications
Middle Georgia University - Macon, GA
Gained an understanding of advertising, journalism, public relations, and politics. Learned practical implementation to communicate with very large audiences such as the population of a city or entire country. Specialized coursework in economics, advertising, communications, public relations, and journalism.  
Certifications

Notary Public of Georgia 

( Commission Expires January 26, 2019)

Volunteer Activities

Hemophilia of Georgia 2009 - 2012

Worked with director to solicit donors, create promotion, and marketing materials for fundraising events.

This resume is created in 7 minutes.
Summary

Credit analyst with extensive experience in underwriting commercial loans.  Proficiencies include effectively managing risk while increasing efficiencies.

Skills
  • Excels in team leadership
  • Strong interpersonal skills
  • Expert in risk management
  • Excellent work ethic
  • Excellent time management skills
  • Excellent communication skills
  • Detail-oriented
  • Dependable
Experience
June 2015
to
Current
State Farm Bank Bloomington, IL Commercial Lending Credit Manager (May 2017 - Current)
  • ​​​Actively manages and oversees training for two commercial lending credit analysts and two special asset lenders. 
  • Ensures that internal credit analysis service level agreements are met to provide remarkable service to both internal and external customers. 
  • Reviews and approves credit loan requests up to $750,000 and total aggregate bank relationships up to $1,500,000. 
  • Provides expertise and coaching to direct employees and associates to assist in their development. 
  • Oversees special asset loan management including charge-offs, term debt restructures, and impairment analysis. 
  • Responsible for managing policy and procedural updates to the Commercial Loan, Risk Rating, Appraisal, and Special Assets policies. 
  • Works with Credit Governance and Regulatory Relations in managing audit, loan reviews, and regulatory examinations related to commercial credit.
  • Monitors market, regulatory, macro-economic and political developments and assess their impact on the commercial credit portfolio and credit risk.
​​
Commercial Lending Credit Analyst (June 2015 - May 2017)
  • Provided thorough and objective analysis of the financial condition and credit worthiness of commercial banking clients and prospects.
  • Reviewed and approved commercial loan requests up to $500,000 and up to $1,000,000 for aggregate bank debt.  
  • Performed credit analysis and personal financial statement analysis on individuals, guarantors and co-borrowers in order to determine repayment capacity based on cash flow statements, tax returns and statements.
 
 
 
    November 2012
    to
    June 2015
    Henry State Bank Henry, IL Vice President
    • Managed and serviced a $20 million agricultural and commercial loan portfolio with a $500,000 average line.
    • Analyzed financial information and performed credit analysis for agricultural and commercial loans.
    • Risk rated commercial credits according to the bank's loan grading system.
    ​​
    June 2001
    to
    August 2012
    First Financial Bank Gridley, IL Vice President and Branch Manager (May 2003 - August 2012)
    • Managed nine employees in a $20 million branch.
    • Managed and serviced an $18 million agricultural and commercial loan portfolio with a $250,000 average line.
    • Analyzed financial information and performed credit analysis for agricultural and commercial loans.
    • Involved in community service groups and projects.
    • Called on prospects to develop new business.
    • Analyzed branch income statement and made decisions to improve profitability.
    ​​
    Assistant Vice President (June 2001 - May 2003)
    • Managed and serviced agricultural, commercial, residential, and consumer loans.
    • Developed new business.
    • Analyzed financial information to make loan decisions.
    ​​
    Education and Training
    1994
    University of Illinois Urbana - Champaign, IL Bachelor of Science: Finance
     
    Activities and Honors
    • Current Board Member and Treasurer - Meadows Mennonite Retirement Association
    • Eastview Christian Church
    • Chairman - Gridley Men's Community Club
    • Treasurer - El Paso - Gridley Schools Parent Teacher Organization
    • Rotary Club
    • Lions Club