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Skills
  • Internal Audit
  • Prepare audit reports visible to Senior Management
  • Strengthen internal policies and procedures
  • Recommend action plans for control deficiencies
  • Enterprise Risk Management
  • Identify and rate risks and assess strength of controls
  • Strong analytical and investigative skills
  • Regulatory compliance and risk mitigation strategies
Professional Summary

Goal-oriented, multi-tasking ninja with a contagious positivity and background in audit, risk management, compliance, and data analytics. Quickly learns new systems but has expertise in Auto Audit, Archer, Tableau, and Excel.

Work History
Senior Consultant 06/2019 to Current
Deloitte – Denver, CO

• Working toward Certified Internal Audit (CIA) certification, expected completion in 2019.
• Evaluate controls for effective risk mitigation.
• Conduct walkthroughs with clients to gain an understanding of processes, procedures, and systems.
• Identify and communicate control deficiencies to clients.
• Prepare work papers and Risk & Control Matrices which communicate audit findings.
Associate Internal Auditor / Compliance Associate 07/2017 to 06/2019
OppenheimerFunds, Inc. (Laid Off Due To Acquisition) – Centennial, CO

Internal Auditor

  • Conduct audits assessments in accordance with Institute of Internal Auditors (IIA) standards to evaluate risks, controls, and process effectiveness.
  • Survey business functions to set audit scopes and objectives as well as identify risks and controls.
  • Analyze business functions from a financial, operational and compliance perspective.
  • Develop and execute testing
  • Prepare reports and effectively communicate audit results to senior management and the Boards.
  • Work on two audits concurrently.
  • Build and maintain effective relationships with individuals at all levels of the enterprise.

Compliance Associate

  • Audited interdepartmental processes and identified weaknesses and created controls to mitigate regulatory risk.
  • Conducted an enterprise wide audit focusing on employee discretionary account letters following an SEC audit finding, where I identified further issues and wrote and implemented a new discretionary letter policy.
  • Spearheaded QA testing and reporting of a vendor system upgrade Q1 2018 consisting of 500+ bugs.
  • Analyze employee trade activity for potential insider trading transactions and trends.
Risk Consultant (Laid Off Due To Reorg) 01/2016 to 05/2017
Computershare – Highlands Ranch, CO
  • Conducted internal audit assessments in accordance with the internal Risk Framework and industry standards
  • Audited business functions to ensure processes and internal controls effectively managed operational, regulatory, and business risks
  • Prepared audit work papers and reports which communicated audit results and identified process gaps and root cause analysis, visible to Senior Management
  • Provided internal business units policy and procedure strengthening recommendations by enhancing controls and remediate control weaknesses
  • Analyzed key performance indicators (KPIs) and milestone data for accuracy, integrity, and trends
  • Suplied the Global Risk Board with reports consisting of top risks and risk appetite metrics
Data Analyst (Contract Position) 05/2015 to 12/2015
Visa, Inc – Highlands Ranch, CO
  • Gathered and analyzed cardholder data in effort to isolate demographic trends such as; age, gender, income, overall monthly spend, and top merchant spend from large data sets.
  • Managed projects investigating data integrity issues with the IT department and product teams.
  • Produced ad-hoc analysis and reports on topics including; fraud rates, cardholder spend, and load amount on prepaid cards with the purpose of maximizing client revenues.
  • Managed monthly dashboards and scorecards which compared competitors based on identical data metrics.
Financial Risk Analyst (Contract Position) 03/2015 to 05/2015
Arrow Electronics – Englewood, CO
  • Assessed credit worthiness of Arrow suppliers by utilizing S&P and Moody's ratings.
  • Conducted financial research and analyzed financial performance on Arrow customers by utilizing S&P and Moody's ratings.
Credit Risk Analyst - SBA Underwriter 05/2013 to 02/2015
Small Business Funding Group, Inc (Company Closed In 2015) – Denver, CO
  • Communicated with borrowers, external bank partners, SBA employees, and vendors on a daily basis.
  • Analyzed personal and business financial data such as; personal financial statements, credit reports, tax returns, revenue and expense projections, and business plans.
  • Generated ad-hoc Excel reports and projections for C-level Executives and Board of Director meetings.
  • Created manuals, reports and documents and made updates as needed.
  • Member of Credit Review Committee, where loan files were analyzed and approved based on credit worthiness.
  • Underwrote SBA loans while adhering to SOP 50 10 5(F) standards and regulations.
Business Affairs Intern 05/2012 to 05/2013
Comedy Works, Inc – Greenwood Village, CO
  • Analyzed and reviewed business tax returns for financial trends.
  • Consulted Business Affairs Director on business partnerships, vendor relationships, and business strategy.
  • Created new employee paperwork still used today and audited all new hire paperwork for both locations.
Junior Project Manager (Laid Off) 01/2008 to 02/2009
Video Professor (Company Closed In 2009) – Lakewood, CO
  • Project Manager for new, robust website product similar to YouTube called Blue Sky.
  • Managed all Blue Sky vendor content, relations, and contracts.
  • Oversaw all website design for Blue Sky and existing website pages.
  • Collaborated with cross-functional teams including IT, Marketing, and Creative departments.
  • Developed new policies and processes as needed.
Contracts Assistant 08/2007 to 12/2008
Video Professor – Lakewood, CO
  • Developed new Legal approval process which increased productivity by 75%.
  • Reviewed all legal verbiage on all: web pages, web banners, and call center scripts.
  • Liaison between Legal department and all other departments including: Marketing, Retention, and QA.
  • Generated reports used by Senior Management.
  • Created manuals, reports, and documents and made updates as needed.
Certifications
  • Pursuing Certified Internal Auditor certification, expected completion June 2019.
Education
Master of Science: Enterprise Risk Management Expected in 2020 Boston University - Boston, MA
  • Coursework in - Enterprise Risk Management, Financial Concepts, Disaster Recovery, Business Continuity, Quantitive and Qualitive Decision-Making
Bachelor of Science: Business Administration Metropolitan State University of Denver - Denver, CO
  • 3.44 GPA
  • Business Administration, Accounting, and Entrepreneurship coursework
  • Minor in Psychology
This resume is created in 7 minutes.
Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Adept at assessing needs generating options, and implementing solutions in collaboration with staff.
Skills
  • Process Development
  • Staffing Management Ability
  • Exceptional Organizational Skills
  • Excellent Oral and Written Communication Skills
  • Strong Analytical Skills
  • Proficient in Microsoft Office Suite
  • Strong Interpersonal Skills
 
 
  • Client Relations Specialist
  • Type 55 WPM
  • Conflict Resolution Techniques
  • Detailed-oriented Effective
  • Time Management Skills
  • Training and Development
  • Call Center
Education and Training
High School Diploma 2005 Kolbe Cathedral Catholic High School, Bridgeport, CT
Experience
Cubesmart Store Manager 12/2015 to 06/2017
  • Recruited, managed and mentored 5  new employees.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Improved service quality and increased sales by 10% by developing a strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
TD Bank Bridgeport, CT Bank Teller 05/2013 to 09/2015
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Opened over 100 new customer accounts, including checking, savings and lines of credit.
  • Processed sales referrals and promoted bank services and products, resulting in 5% branch sales increase.
  • Processed cash withdrawals.
  • Adhered to TD Bank's security and audit procedures.
  • Reported daily averages and shortages to the operations department.
RBS Bridgeport, CT Credit Card Specialist 08/2011 to 02/2013
  • Received an internal audit score of 97%.
  • Successfully completed over 200 credit card transactions with 100% accuracy.
  • Assisted senior-level credit officers with complex loan applications.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans. ​
This resume is created in 7 minutes.
Professional Summary
Currently seeking a full time employment opportunity in a demanding fast paced multitasking business. Looking to build a long-term profession with opportunities for career growth. Strong interpersonal and communication skills Conscientious and through with detail Keen perception for extracting important data Effective problem solver and evaluation
Skills
  • Strong interpersonal and communication skills
  • Keen perception for extracting important data evaluation
  • Energetic and proactive
  • Conscientious and through with detail
  • Effective problem solver and self-sufficient
  • Proficient in Microsoft Office: Word, Excel, PowerPoint, & Outlook
Work History
01/2018 to Current
Administrative Assistant Manager American Court Reporting Co – Atlanta, GA
  • Received and routed business correspondence to correct department or staff member.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Planned and coordinated logistics and materials for board meetings, depositions, & committee meetings.
  • Helped distribute transcripts, exhibits, notices, and mail around the office.
  • Obtained payments for court documents and internal and external invoices.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Directed and coordinated law office activity, including delivery of subpoenas.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Managed billable hour tracking, payroll, client invoicing and attorney schedules.
  • Prepared legal depositions, hearings, and EUO.
12/2017
Service Delivery Coordinator Esquire Deposition Solutions – Atlanta, GA
  • Maintain front desk answering calls, responding to emails, assisting vendors, and ordering office supplies.
  • Collaborate with teammates and fellow employees in local offices to achieve daily productivity and quality objectives
  • Work collaboratively across the company to address client needs and solve client problems
  • Correspond as needed with local office staff to ensure complete client satisfaction on each scheduled job
  • Preparing for depositions in the Esquire office; ensuring clients needs are met upon arrival.
07/2016 to 11/2016
Editor Rockdale Citizen Newspaper – Conyers, Ga
  • Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
  • ​Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
  • Directing visitors by maintaining employee and department directories.
  • Totaling cash and checks from register and emailing deposit postings and logs to the finance department.
10/2015 to 05/2016
Credit & Cash Office Clerk Sysco Foods – Atlanta, GA
  • Conducting internal audit of customer and vendor accounts for tax exemption status in preparing for annual audits.
  • Reviewing invoices, purchasing orders and receiving reports for document control and electronic archive.
  • Notate discrepancies and questionable transactions to credit analyst at Sysco Atlanta. 
  • Referencing the daily log; comparing and verifying totals against receipts and preparing customer and vendor payments for deposits. 
12/2014 to 05/2015
Client Service Specialist Suntrust Bank – Peachtree City, GA
  • Providing industry leading service while assisting with lobby management, account maintenance, and supporting all aspect of sales.
  • Utilizing resources to conduct consultative conversations and provide financial solutions that meet client needs across all product service lines.
  • Identifying and making appropriate referrals to other lines of business.
  • Handling service needs with cash handling deposits, withdrawals, payments, and transfers. 
  • Maintained project schedules, technical issues, performance and cost reports and weekly status of referrals and sales. 
Education
Current
Bachelor of Arts: Mass Media & Communications
 Middle Georgia University - Macon, GA
 Gained an understanding of advertising, journalism, public relations, and politics. Learned practical implementation to communicate with very large audiences such as the population of a city or entire country. Specialized coursework in economics, advertising, communications, public relations, and journalism.  
Certifications

Notary Public of Georgia 

( Commission Expires January 26, 2019)

Volunteer Activities

Hemophilia of Georgia 2009 - 2012

Worked with director to solicit donors, create promotion, and marketing materials for fundraising events.

This resume is created in 7 minutes.
Summary

Credit analyst with extensive experience in underwriting commercial loans.  Proficiencies include effectively managing risk while increasing efficiencies.

Skills
  • Excels in team leadership
  • Strong interpersonal skills
  • Expert in risk management
  • Excellent work ethic
  • Excellent time management skills
  • Excellent communication skills
  • Detail-oriented
  • Dependable
Experience
June 2015
to
Current
State Farm Bank Bloomington, IL Commercial Lending Credit Manager (May 2017 - Current)
  • ​​​​Actively manages and oversees training for two commercial lending credit analysts and two special asset lenders. 
  • Ensures that internal credit analysis service level agreements are met to provide remarkable service to both internal and external customers. 
  • Reviews and approves credit loan requests up to $750,000 and total aggregate bank relationships up to $1,500,000. 
  • Provides expertise and coaching to direct employees and associates to assist in their development. 
  • Oversees special asset loan management including charge-offs, term debt restructures, and impairment analysis. 
  • Responsible for managing policy and procedural updates to the Commercial Loan, Risk Rating, Appraisal, and Special Assets policies. 
  • Works with Credit Governance and Regulatory Relations in managing audit, loan reviews, and regulatory examinations related to commercial credit.
  • ​Monitors market, regulatory, macro-economic and political developments and assess their impact on the commercial credit portfolio and credit risk.
​​
Commercial Lending Credit Analyst (June 2015 - May 2017)
  • Provided thorough and objective analysis of the financial condition and credit worthiness of commercial banking clients and prospects.
  • Reviewed and approved commercial loan requests up to $500,000 and up to $1,000,000 for aggregate bank debt.  
  • Performed credit analysis and personal financial statement analysis on individuals, guarantors and co-borrowers in order to determine repayment capacity based on cash flow statements, tax returns and statements.
 
 
 
​
​
    ​
    November 2012
    to
    June 2015
    Henry State Bank Henry, IL Vice President
    • Managed and serviced a $20 million agricultural and commercial loan portfolio with a $500,000 average line.
    • Analyzed financial information and performed credit analysis for agricultural and commercial loans.
    • Risk rated commercial credits according to the bank's loan grading system.
    ​​
    June 2001
    to
    August 2012
    First Financial Bank Gridley, IL Vice President and Branch Manager (May 2003 - August 2012)
    • Managed nine employees in a $20 million branch.
    • Managed and serviced an $18 million agricultural and commercial loan portfolio with a $250,000 average line.
    • Analyzed financial information and performed credit analysis for agricultural and commercial loans.
    • Involved in community service groups and projects.
    • Called on prospects to develop new business.
    • Analyzed branch income statement and made decisions to improve profitability.
    ​​
    Assistant Vice President (June 2001 - May 2003)
    • Managed and serviced agricultural, commercial, residential, and consumer loans.
    • Developed new business.
    • Analyzed financial information to make loan decisions.
    ​​
    Education and Training
    1994
    University of Illinois Urbana - Champaign, IL Bachelor of Science: Finance
     
    ​
    Activities and Honors
    • Current Board Member and Treasurer - Meadows Mennonite Retirement Association
    • Eastview Christian Church
    • Chairman - Gridley Men's Community Club
    • Treasurer - El Paso - Gridley Schools Parent Teacher Organization
    • Rotary Club
    • Lions Club
    This resume is created in 7 minutes.
    Professional Summary
    Professional highly effective leader with account and project management experience . Extensive knowledge of lending and credit regulations  as well as business development and marketing.
    Skills
    • Goal-oriented
    • Self-sufficient
    • Organized
    • Sales professional
    • Flexible
    • Team player
    • Strong team-builder
    • Proficient in MS Office
    Work History
    Nissan Motor Acceptance Corporation Supervisor | 8900 Freeport Parkway, Irving, Texas 75063 | December 2011 - Current Interacts with dealers to render credit decisions on complex credit issues escalated by Credit Analysts or initiated by dealers; negotiates tiers/term and reviews deal structure with dealers.  Review reports to monitor regional productivity, dealer portfolio and performance and analyst performance. Performs deal reviews of decisional credit applications and call quality monitoring.  Conductcoaching sessions and provides guidance and direction to Analysts. Communicate with Field Service Managers and cross-functionally as needed.  Develops and maintains a positive business relationship with the dealers, providing customer service and support. Interacts with the dealer to render credit decisions on complex credit issues referred by the Analyst or initiated by the dealers. Acts within pre-established Supervisor Credit Authority Level. Review dealer portfolio performance reports to monitor dealer performance and Regional purchase policy in order to identify trends and opportunity areas. Review and monitor productivity reports of the region and ensure compliance with performance standards for servicing turn-times.  Conduct deal reviews and call quality monitoring of the Credit Analyst's I, II and senior levels to ensure decisions being made and purchase policy is in alignment of organizational goals and objectives. Conduct one-on-one coaching sessions with Credit Analyst I, II and senior level to provide performance feedback and review of decisions. Oversight and monitoring of the workflow including staffing levels, queue progress, call statistics and availability.  Make suggestions to adjust work procedures as needed for maximum efficiency. Write and conduct annual performance reviews. Conduct training both new-hire and on-going training and development of the Analysts. Coordinates with the Field Sales team to promote and maintain positive relations with the dealer base. Builds and maintains dealer relationships by providing excellent customer service.


    Regions Bank Vice President Indirect Lending | 14011 Dallas Parkway Dallas, Texas 75240 | November 2006 - October 2011 Lead the organization's strategy to acquire lending relationships, consumer loan acquisitions, and develop member acquisition strategies through all indirect lending channels Provided successful leadership and strategic direction of indirect lending including underwriting loan requests, loan servicing.Responsible for overall credit administration and consistent review of credit underwriting opportunities . Built positive relationships with senior leaders and worked collaboratively with other departments. Developed process to improve effectiveness in the indirect lending area including identifying any weaknesses and offering solutions to solve problems
    Hibernia National Bank Credit Manager | 325 Carondelet Ave New Orleans, LA 70130 | February 2001 - October 2008 Acted as a liaison between the Credit Union and dealerships, internal departments and members to solve problems that arise, ensuring a mutually responsive outcome.   Direct, develop, motivate, and manage the performance of department personnel; administer performance evaluations and recommend appropriate personnel actions. Prepare staff schedules on a daily, weekly, and monthly basis.   Maintain business relationships through consistent communication and site visits.    Create, implement and personally lead strategies for establishing new dealership relationships.   Understand and implement the Equal Credit Opportunities Act, the Federal Truth-in Lending Act, and other federal and state lending laws applying to state-chartered Credit Unions. Monitor all Indirect Lending Department activities to insure they are in compliance with established Credit Union policies and procedures.   Monitor Indirect Lending Department operating results relative to established objectives and insure that appropriate steps are taken to correct unsatisfactory conditions.   Investigate any indication of fraud arising from any dealership and take appropriate action as determined by the Director of Lending if needed.  Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
    Education
    Bachelor of Science Finance Louisiana Tech University 305 Wisteria Ave Ruston, LA 71272 | 1992
    This resume is created in 7 minutes.
    Objective
    Invested Human Services Professional driven to form trusting relationships with clients and advocate for their best interests. Seeking employment where I may utilize my skills, education, and abilities to help others in any capacity available. 
    Skills
    • Creative problem solver
    • Active listening skills
    • Seasoned in conflict resolution
    • Quick learner
    • Energetic work attitude
    • Able to work independently and as a member of a team
    • Training development aptitude
    • Courteous demeanor
    • Ability to de-escalate clients in another vulnerable emotional state
    • Able to participate in multidisciplinary team approach
    • Exceptional time management skills
    • Applicant interviews
    • Social program eligibility
    • Medicaid understanding
    • Intakes and assessments
    Work History
    Eligibilty Technician I, 03/2018 to Current
     Imperial County Department Of Social Services – El Centro, CA
    • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
    • Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency. 
    • Developed extensive fact-checking and research skills as a result of continuously reviewing different programs and options.
    • Assisted customers promptly and politely, in person and via telephone.
    • Managed the processing of all benefits applications, including those for financial assistance and food stamps.
    Court Appointed Special Advocate (Volunteer), 01/2017 to 12/2018
     CASA of Imperial County – El Centro, CA

    • Interviewed and evaluated clients, including conducting safety and risk assessments.
    • Wrote court reports for judiciary review of CASA cases
    • Referred clients to social services agencies.
    • Maintained regular contact with clients, including visiting clients' homes.
    • Assessed clients for abuse and neglect and compiled documentation for court reports.
    • Collaborated with the court, law enforcement, and community providers.
    Patient Access Specialist, 01/2015 to 03/2018
     Planned Parenthood of Pacific Southwest – 1463 South 4th Street, El Centro, CA 92243
    • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
    • Screened and enrolled uninsured patients for state-funded programs such as Family PACT and Pregnancy-Related Medi-cal.
    • Recorded and filed patient data and medical records.
    • Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate information.
    • Referred patients with additional community resources to help fill gaps in health insurance coverage.
    • Correctly coded and billed medical claims for various healthcare services
    • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
    • Verified patients' eligibility and claims status with insurance agencies.
    Hospice Volunteer, 07/2016 to 10/2016
     Accentcare Hospice – El Centro, CA
    • Responded appropriately to the physical, emotional and developmental needs of patients.
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Cooked appetizing and satisfying meals and snacks.
    • Maintained a clean, healthy and safe environment.
    • Performed clerical duties, such as word processing, data entry, answering phones and filing.
    • Answered patient calls for care and feeding.
    • Provided a comforting and soothing environment.
    • Monitored expiration of medical supplies and medications.
    Intake Specialist, 07/2011 to 11/2013
     Lifecare Solutions, Inc – 10119 Carroll Canyon Rd, San Diego, CA 92131
    • Politely assisted customers in person and via telephone.
    • Trained 2-3 new employees quarterly.
    • Communicated with vendors regarding back order availability, future inventory and special orders.
    • Created new processes and systems for increasing customer service satisfaction.
    • PDeveloped highly empathetic client relationships and earned a reputation for exceeding building strong relationship with referral sources such as Children's Hospital Los Angeles.
    • Cross-trained and provided back-up for other customer service representatives when needed.
    • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
    Credit Counselor, 11/2007 to 11/2010
     Debtwave Credit Counseling – 9325 Sky Park Ct #260, San Diego, CA 92123
    • Collected and analyzed data on individual clients using records,  interviews and professional sources.
    • Selected and compiled relevant information and resources for clients to support them in overcoming credit management issues.
    • Managed high call volume with tact and professionalism.
    • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    Education
    Bachelor of Science: Human Services, 2017
     University of Phoenix - El Centro
    Volunteerism
    Court Appointed Special Advocate

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