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Summary
Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful customer service representative who consistently meets and exceeds productivity goals.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Very skilled at using the systems Avaya, Acom3, Coventry Navigator, Aetna ICM7 Enroll D, Enroll Plus, Rumba, IOP View Medicare Intake Database (MID), and BAES.
Highlights
  • Great with people.
  • Troubleshooting skills
  • Strong problem solving ability


  • Can handle over 20-40 calls a day.
  • High customer service standards
  • Good with handling medicare and Medicare advantage.
Accomplishments
Managed call flow at a steady pace. Very professional when handling calls and customers. Fast learner loves dealing with people. Very reliable. On time to work. Usually has the minimum amount of absentees when it comes to my coworkers.
Experience
07/2016 to Current
Customer service representative Concentrix Greenville, SC

Assist brokers that sell Medicare Advantage Part D. Handle commissions. Check application status for plans. Handle over 50 call when it's a high call volume.

12/2013 to 05/2016
Customer Service Representative Alorica Simpsonville, SC Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements.
08/2012 to 11/2013
Debt Collector Capital Management, LLC Greenville, SC Debt collector. Properly directed inbound calls in phone queues to improve call flow. Maintained up-to-date records at all times. help make payment arrangements. explain that they are in debt from a old bill. try to collect a payment. 
06/2011 to 08/2012
CRN Pizza Hut Greenville, SC Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for food. Bagged merchandise by following standard procedures.
05/2011 to 04/2012
Cashier Mcdonalds Greenville, SC Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Cook food as it is ordered. Service customers and any other needs. Keep the lobby clean and in order.
Education
2012
GED Woodmont High School Piedmont, SC, USA

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Qualifications Summary
Combines customer service support, with office administration, and academic training in Business Management to offer solid skills in economics and human relations. Incorporates a diverse background in office administration, medical reception, and debt collection to provide employers with proven communications, organization, and reservations expertise.
Skills
  • MS Windows proficient
  • Data Entry 85 WPM
  • Switchboard
  • Electronic faxing, filing, scanning of documents
  • Microsoft Office proficient
  • Contract negotiation
  • Appointment scheduling
  • Accounts Receivable
  • Accounts Payable
  • Effective multi-tasking
  • Mail Distribution
  • QuickBooks
  • Social Network Marketing
  • Debt collections
Work History
Administrative Assistant, 04/2007 to 01/2017
Ackerman & Associates Chicago, IL
  • Inbound and outbound phone calling to clients, prospective clients, and legal staff
  • Scheduled appointments
  • Scanned and faxed documents
  • Distributed incoming mail, faxes and Emails.  
  • Prepared reports, presentations, proposals and correspondence
  • Made travel arrangements
  • Data Entry
  • Maintained inventory of office supplies
Customer Service Representative, 01/2005 to 10/2006
Olympic Moving & Storage Skokie, IL
  • Inbound and outbound calling
  • Data Entry
  • Appointment scheduling
  • Mail distribution
  • Processed credit card and cash Payments
  • Resolved customer complaints
  • Sales
  • Prepared letters, Emails and mass mailings
  • Coordinated relocations and charitable moves
  • Processed insurance claims for damaged goods
Medical Receptionist, 12/2002 to 05/2004
Partners In Women Care Evanston, IL
  • Welcomed and greeted patients and visitors
  • Scheduled office appoints and medical procedure appointments
  • Registers new patients and updated existing patient demographics
  • Responded to inquiries by patients, prospective patients, and visitors in a courteous manner
  • Maintained stock of forms and office supplies
  • Processed credit card payments by Phone and in person
  • Collected co-pays and past due payments
  • Transferred calls as required
  • Made appointment and prescription reminder calls to patients in a timely manner
Debt Collector, 11/1998 to 06/2000
RPM Management Evanston, IL
  • Inbound and outbound calling using an automatic dialing system
  • Collected on delinquent accounts 
  • Monitored accounts and initiated a payment plan if necessary   
  • Reported delinquent accounts to credit bureaus
  • Skip tracing using Insight and Accurint software
  • Negotiated contracts and arrangements
  • Maintained an effective filing system
  • Initiated the Pre-Personal Check Approval Program
  • Assisted the supervisor in team lead
  • Worked With Bankruptcy Attorney's as Needed
Education
BBA: Business Management, Current
Southern New Hampshire University - Manchester, New Hampshire

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Professional Summary
Charismatic team player who uses his knowledge of the financial industry and his social skills to resolve conflict, negotiate, and achieve productivity targets while creating a fun yet professional atmosphere. 
Skills
  • Savvy relationship-builder
  • Financial analysis knowledge
  • Excellent time management skills
  • Effective problem solver
  • Skilled trainer
  • Negotiation skills
  • Ability to de-escalate high stress environments 
  • Excellent team player and community builder
Work History
barista/barista trainer, 05/2013 to 01/2015
Starbucks Port Coquitlam, British Columbia, Canada
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Exhibited sound judgment while executing coaching responsibilities and functions.

Advisor, 01/2015 to Current
Primerica Financial Services Coquitlam, British Columbia, Canada
  • Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Maintained friendly and professional client interactions at all times.

Council Member, 01/2017
Youth Council Port Coquitlam, British Columbia, Canada

  • Served as a representative of the city at 1 city council meeting per month.
  • Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for community service.
  • Hosted council meetings, which covered topics ranging from traffic updates to domestic politics to international affairs.
  • Gave youth in Port Coquitlam and Coquitlam a voice in topics of discussion involving politics and community affairs.

debt collector, 03/2016 to Current
CBV Collection Services Ltd. Burnaby, British Columbia, Canada
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Conducted a careful financial analysis of customers and provided solutions applicable to each unique case, with debt resolution being the top priority.
  • Trained new team members on applying various collection techniques to work specifically well with their personalities.
  • Received Top National Collector Award in April, 2017.
  • Advised customers on how to use a mortgage as an asset. Educated customers on credit, credit bureaus, and how to properly rebuild their credit by paying their debt in the most beneficial manner.
Education
Associate of Arts: Criminology, Douglas College - Coquitlam, British Columbia, Canada

This resume is created in 7 minutes.
Professional Summary
Collector focused on customer service, efficiency, and achievement. Goal-oriented multi-tasker who excels as a team leader.Also, a former High-Powered Customer Service Manager who effectively motivates associates through continual guidance, direction,development, and coaching.
Skills
  • Reliable
  • Cash handling expertise
  • Team Player
  • Superior attention to detail
  • Appointment setting
  • Customer service-focused
  • Typing 45 WPM
  • Customer Inquiries
  • Multi-line phone proficiency
  • Works well under pressure
  • Rapid 10 key data entry
  • Strong interpersonal skills
  • Analytical reasoning
  • Data entry
  • Cash flow management
  • ​Balance sheet expertise
  • MS office suite
  • Rapidly Resolved Conflicts
  • Work History
    Debt Collector, 09/2013 to Current
    Checkmate- Corporate Office 8076 N 19th Avenue Phoenix, AZ

    • Answered a constant flow of customer calls with up to 180-200+ calls in queue per minute.
    • Addressed and resolved customer product complaints em-pathetically and professionally.
    • Gathered and verified all required customer information for tracking purposes.
    • Accurately documented, researched and resolved customer service issues.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Settlements with approval.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    Assistant Manager , 04/2009 to 09/2013
    Checkmate #565 10575 W. Indian School rd. #11 Avondale, AZ
    • Executed customer transactions,money orders,checks,and wire transfers
    • Pulled daily reports
    • Addressed employee complaint in accordance with company policies and government regulations.
    • Managed office supplies, organization, and upkeep.
    • Audit random files for completeness and filed records in alphabetical order
    • Performed general balance sheet.
    • Performed daily maintenance of the loan applicant database.
    • Educated customers on the variety of the loan products and available credit options.
    • Maintained up-to-date knowledge of store policies regarding payments and returns.
    • Worked as a team member performing cashier duties,product assistance and cleaning .
    • Addressed negative customer feedback immediately.
    • Made copies ,sent faxes and handled all incoming and outgoing correspondence.
    • Received and screened a moderate internal and external communications,including email and mail.
    • Recommended loan approvals and denials based on customer loan application reviews.
    • Originated, reviewed, processed, closed and administered customer loan proposals.
    Front Desk Receptionist, 08/2007 to 01/2008
    Southwest Truck Insurance Phoenix, Arizona, United States
    • Answered and quickly redirected up to 12-25 calls per 8 hours.
    • Ordered and distributed office supplies while adhering to a fixed office budget.
    • Greeted Customers
    • Screened all visitors and directed them to the correct employee or office.
    • Properly routed agreements, contracts, nd invoices through the signature process.
    • Prepare copies,sent faxes and handled all incoming and outgoing correspondence.
    • Received and screened a high volume of internal and external communications,including email and mail.
    • Managed quality communication,customer support and product representation for each client.
    • Worked under strict deadlines and responded to service requests and emergency call-outs.
    • Motor vehicle reports
    • Bind insurance policies.
    • Helped distribute employee notices and email around the office.
    • Documented all maintenance and repairs.
    • Updated accounts and information on a daily basis.
    • Communicated customer complaints,requests and feedback to company management.
    Accomplishments


    Customer Service
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.
    Multi-tasking
    • Cashiered with two cash registers once in tandem to maximize customer flow.
    Database Maintenance
    • Assisted in the managing of the company database and verified, edited and modified members\' information.
    Education
    G.E.D: International Institutes of Americas (I.I.A) - 4136 N 75th ave Phoenix, AZ 85033