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Summary

I am an individual who is highly energetic, outgoing and detail-oriented. I handle multiple responsibilities simultaneously while providing exceptional customer service. I am highly trainied and successful with more than 3 years of experience reviewing claims and determining coverage.

Accomplishments
  • Interviewed over 100+ people and successfully staffed 7 new store locations.
  • Managed a successful sales team of 12+ members who consistently exceeded sales goals by at least 10% Developed highly effective sales training strategies as Sales Manager of a 12+ person team.
  • each month.
Skills
  • Strong communication skills
  • Strong organizational skills
  • Personnel training and development
  • Active listening skills
  • Excellent multi-tasker
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Courteous demeanor
  • Attention to detail
  • Excellent customer service and support skills
  • Ability to work under pressure
  • Strong leadership and adaptability skills
  • Settlement determinations
  • Accident investigations
  • Coverage assessments
  • Documentation review
  • Benefit explanation
  • Customer service and support
  • Investigation management
  • Policy analysis
  • Organizational skills
  • Cold calling
  • Loss prevention
  • Managing risk
  • Thrives under pressure
  • Analyzing data
  • Natural leader
  • Complex problem-solver
  • Client relations expert
  • Production-oriented
  • Self-motivated
Experience
Supervisor Aug 2008 to May 2010
Aramark Higher Education Murfreesboro, TN
  • Prevented business losses using awareness, attention to detail and integrity
  • Supervised a team of 2-6 employees
  • Provided excellent customer service while maintaining a clean and energetic environment
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives
Restaurant General Manager May 2010 to Jun 2012
Love's Travel Stops and Country Stores Tupelo, MS
  • Managed quality communication, customer support and product representation for each client
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Prevented store losses using awareness, attention to detail and integrity
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Assisted customers with store and product complaints
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Managed cash stock and inventory balances accurately
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Controlled portion sizes and garnishing for optimal cost controls
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Sought out and implemented methods to improve service and team performance and boost business sustainability
Store Manager Jun 2012 to Feb 2016
Murphy USA Lebanon, TN
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Opened a new store location and assisted in recruiting and training new staff
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
  • Trained all new managers on store procedures and policies
  • Trained staff to deliver outstanding customer service
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Minimized financial discrepancies by accurately controlling monthly operations budget
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Processed shipments and maintained stock shelf organization
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Hired, trained and managed team of 200+ associates, including evaluating performance and enforcing disciplinary actions
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
  • Oversaw inventory tracking, management and physical inventory counts
  • Trained 200+ person staff to deliver outstanding customer service and assistance
  • Fostered healthy team environments to promote collaboration and boost productivity
  • Coached and empowered employees by creating and sharing motivational vision plans
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Oversaw inventory management to minimize waste
  • Resolved customer problems by investigating issues, answering questions and building rapport
Merchandiser Jun 2016 to Aug 2017
Kellogg Murfreesboro, TN
  • Designed displays to make every store experience interactive and engaging
  • Upheld stock levels and proper pricing for multiple product lines.
  • Tracked shipping and weekly and monthly fallout.
  • Established and maintained proper high traffic displays, resulting in increased sales.
  • Provided feedback on competitor activities and best practices.
  • Displayed appropriate signage for products and sales promotions
  • Organized and located inventory and updated store spreadsheets.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Consulted with management and advertising teams to plan optimal promotions
  • Placed prices and descriptive signage to enhance displays and promote items
  • Managed vendor chargebacks and follow up
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales
Claims Specialist Dec 2016 to Current
State Farm Murfreesboro, TN
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
  • Investigated and assessed property damage.
  • Interviewed and spoke with claimants, witnesses, police officers, doctors, and other parties to determine claim settlement or denial.
  • Analyzed medical bills, medical treatment records, police reports, and property damage estimates.
  • Pursued continuing education and training programs to continue professional development
  • Negotiated claims
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
  • Explained loss coverage, assisted policy holders with itemizing damages and coordinated alternative living arrangements
Education and Training
High School Diploma 2005 Seton Home Study Front Royal, VA , United States
This resume is created in 7 minutes.
Professional Summary
Fast learner that commits to lifelong learning, personal and professional developments. Excellent interpersonal and organizational skills to maintain strong relationships. Solid time management and analytical skills to prioritize multi-tasks and solve problems. Open-minded person with caring personality that capable to either provide great performance individually or bring excellent participation and value to team.
Skills
  • SAP, QB, Simply accounting, Lone Wolf, 20/20 Vision, JD Edwards.
  • Advanced skills in MS Office Suites.
Work History
07/2015 to Current
INTERMEDIATE ACCOUNTANT, Pan Pacific Platinum Real Estate Services IncRichmond, BC
  • Manage A/P and A/R for five branches.
  • Complete month-end closures and prepare monthly financial statements.
  • Prepare cost allocations and industry trend to management to assist in various analysis.
  • Monitor periodical realtor performances and prepare performance reports to management.
  • Customize reporting templates and excel working paper templates to improve reporting efficiency.
  • Streamline and standardize accounting working procedure.
  • Monitor compliance to accounting policies to maintain and strengthen internal controls.
  • Assisted managers on corporate strategic plans and implementation of action plans.
  • Prepare quarterly and year-end working papers for council audits and annual audit.
  • Train and supervisor junior staffs on A/P and A/R processing and ordinary accounting procedure.
ACCOUNTS PAYABLE ANALYST, 09/2014 to 07/2015
Bureau Veritas Commodities Canada LtdVancouver, BC
  • Performed full-cycle A/P in high volume of daily 100+ vendor invoices.
  • Prepared period-end activities including accruals, prepayment schedule, intercompany transactions, review of employee reimbursements and account reconciliations.
  • Prepared division cost allocations and analysis to controller.
  • Self-assessed PST on appropriate invoices and assisted in preparing PST and QST returns.
  • Developed control and improvement on new software implementation.
  • Assisted to other departments on multi-tasks, such as preparation of environmental reporting and reconciling open POs and shipping documents.
ASSISTANT ACCOUNTANT, 09/2012 to 07/2013
Handeni Gold IncVancouver, BC
  • Reconciled bank accounts and cash position in multi-currencies.
  • Prepared weekly field operation expense reports and working capital reports.
  • Assisted in quarter-end and year-end closing including reconciling major balance sheet accounts and updating working papers.
  • Participated in the annual budgeting and periodic forecasting process and prepared variance analysis.
09/2010 to 10/2011
JUNIOR ACCOUNTANT, Topwin Auto IncRichmond, BC
  • Performed full-cycle bookkeeping.
  • Maintained capital asset amortization schedule and coordinated monthly inventory count.
  • Reconciled bank and petty cash.
Certifications
CPA, CGA, DEC 2017 - PRESENT Chartered Professional Accountants of Canada
Education
SEP: SEP 2013
LEGACY CGA STUDENT
Certified General Accountants of British Columbia: 2015
Vancouver, BC
BACHELOR OF BUSINESS ADMINISTRATION: ACCOUNTING & FINANCE, APR 2009
Trinity Western University - BC
Interests
COMMUNITY INVOLVEMENT & AFFILIATIONS PHOTOGRAPHER & VOLUNTEER, JUL 2015-PRESENT , Lapower Running Society VICE PRESIDENT, SEPT 2007 - APR 2009 Chinese Student Society, Trinity Western University MARKETING ASSOCIATE & DESIGNER, SEPT 2007 - APR 2009 Badminton Club, Trinity Western University INTERESTS & HARBITS Photography, travel, reading, running, badminton, basketball and percussion.
Languages
English and Mandarin.
This resume is created in 7 minutes.
Summary
Talented General Accountant specialist with a strong background in Accounting. Portfolio available at Linked In.
Skills
  • Quick learner
  • Microsoft Office
  • File/records maintenance
  • Results-oriented
  • Client-focused
  • Training and development
  • Reports generation and analysis
  • Operations management
Experience
Lawyer Office Tiffin, OH General Accountant 01/2018 to 05/2018 Worked on account transactions, customer service, and built long-term relationships.
Education and Training
BBA: Accounting 2018 Tiffin University, Tiffin, OH, United States Minor in Forensic Accounting 
Activities and Honors
Summit to Success at Tiffin University
Achieved five times on the deans list at Tiffin University
This resume is created in 7 minutes.
Summary
  • Knowledge in providing customised and practical solution driven ERP consulting service to accommodate business process needs, deliver solid outcome and maximise return on investment.
  • Knowledge of business process mapping and proven records on design, implement and advocate good practice across supply chain operation.
  • Experiences in mid-market ERP system implementation and project management for business up to $50 million turnover.
  • Experiences in cloud-based accounting software implementation and project management for business up to $50 million turnover.
  • Experiences in partnering with business stakeholders to provide insight on financial number at operational and strategic level.
  • Technical accounting skills over years working in senior finance roles with ability to set up and streamline financial management process.
  • Experiences in working across various industries. food and agribusiness, engineering, textile, cosmetics, and hospitality just to name a few.
Technical Skills
  • Financial modelling and analysis
  • Manufacturing operational process mapping
  • Standard cost maintenance and reporting
  • Average cost maintenance and reporting
  • Lot controlled inventory management
  • Demand planning and capacity planning management
  • ERP system implementation and project management
ERP system skills
  • Advanced level on Oracle NetSuite cloud ERP system 
  • Advanced level on QAD (MFGPRO) ERP System
  • Advanced level on Xero accounting system
  • Advanced level on Unleashed inventory management system
  • Intermediate level on SAP CO ERP module
  • Intermediate level on Masterpack ERP System
  • Intermediate level on EVO ERP System
  • Basic level on Oracle Hyperion reporting system
  • Basic level on  Futura and Digital Data Assist POS system
  • Basic level on Ironbark ERP system
Experience
Group Finance manager (Contract Role) | 08/2018 to 01/2019 Chefs Gallery - Leichhardt, 2040

Complete 6 months project for a 30 millions turnover Food&Beveragerage business with key achievements summarised in below.

Financial accounting:

-Create and streamline group financial management process and increase team's productivity by 10-15%
-Re engineer statutory compliance process to save professional accounting service fee by 20%
-Create business travel policies and implement cost saving initiatives to reduce staff travel cost
-Design and create cash flow forecast model for working capital management
-Design and create capital asset requisition procedure

Management accounting:

-Design and create group annual budget and rolling forecast
-Design and create board report template
-Design and create trend analysis for group business
-Design and create comparative analysis on bank merchant fee for rate negotiation
-Design and create shop LFL sale report to track effectiveness of marketing campaign

Staff management:

-Restructure finance team reduce headcount from 5 to 3.5 including one part time
-Successfully build a team that fit for business needs
-Establish mentoring relationship with junior account staff

System:

-Successfully implement Xero accounting software
-Integrate staff payroll function to Xero accounting software


Currently continue to work on system integration of Unleashed software for central kitchen business unit with SOW to cover in below.

Functional assistance in:

• Master data set up
• Assembly and recipe card set up
• Routing (WIP included)
• Warehouse configuration
• Work order completion validation
• CK stocktake and data migration
• Unleashed and Xero integration

Process mapping and improvement in

• Order requisition
• Order receipt
• GRNI (Goods received not invoiced)
• Work order completion
• Stocktake procedure

User training and development in

• Writing training notes
• Providing training on system functionality
• Troubleshooting system debacle
• Behaviour changes



Management Accountant (Permanent Role) | 08/2016 to 08/2018 Picasso Foods Australia - Arndell Park, 2148

Complete 6 months Go-Live project for a $30 million turnover FMCG business to implement NetSuite ERP system.

 

Duties include but not limited to:

  • Engage with ERP developer on workflow process mapping to support business operation needs
  • Manage stakeholders internally to understand business needs
  • Configure core ERP and Advanced Manufacturing modules (i.e. Form, Field, AM workbench)
  • Plan UAT (user acceptance test)phase to validate system transaction process and outcome
  • Execute UAT and liaise with user to achieve desired test outcome
  • Design upload template and prepare legacy system data migration to NetSuite
  • Organise and coordinate post UAT user training
  • Write up system procedure to maintain overall system data integrity
  • Organise Go- Live simulation to finalize UAT

 

Currently work as independent contractor to continue providing ongoing system support as well as other duties on financial matters.

 

Duties include but not limited to:

  • Troubleshoot system issues on various ERP modules (e.g EDI importation)
  • Create and update system procedure on sales operation planning (S&OP) process
  • Provide technical accounting support on financial month end close
  • Liaise with support team on enhancement project
  • Design, customize and formulate saved search and reports(e.g. Lot controlled stock expire date; Material usage variance;  throughput rate and Labour efficiency)
  • Provide on-going training on NetSuite new feature and functionality



Cost Accountant (Contract Role) | 01/2016 to 06/2016 Ecolab - Macquaire Park, 2113

 

  • Maintain and update cost for manufactured and distributed products across ANZ group business
  • Organize and coordinate quarterly stock-take across 8 plants nationwide  
  • Multi-task in completing various costing exercises across three ERPs
  • Review and update stock provision for ANZ group business and liaise with account managers on action plan.

 


Management and System Accountant (Contract Role) | 03/2015 to 12/2015 Lush Cosmetics - Villawood, NSW

 

  • Prepare standard product costing templates and transfer pricing for Australia manufacturing site
  • Prepare budget accounts for Australian manufacturing site
  • Oversee and manage monthly stock-take process
  • Provide financial analysis support to business Unit management teams
  • Identify technology and system short-comings and developing solutions to problems identified


 


Plant Accountant (Permanent Role) | 03/2012 to 03/2015 Solaft Filtration Solutions - Tuggerah, NSW


  • Full ownership of month end process to ensure it is seamless and all journal entries, ledgers and sub ledgers are accurate including inter-company transaction reconciliations   
  • Full ownership of standard cost and quote cost to commercial team
  • Prepare weekly & monthly management reporting on variance analysis with identification on operational issues  
  • Participate factory relocation project and provide commercial analysis on resource planning and budget estimate
  • Participate NPD(new product development) project and provide input on product cost estimate
  • Partner with senior executive team to provide ad-hoc commercial analysis and support the decision making process



Financial Accountant (Permanent Role) | 08/2006 to 02/2012 Ingredion ANZ Pty Ltd - Lane Cove, NSW


  • Prepare month end report i.e. sales variance analysis, manufacturing cost summary, EBIT variance analysis to leadership team
  • Prepare manufacturing price & usage variance analysis and provide commentary to production manager
  • Prepare monthly profit forecast on weekly basis
  • Stock movement analysis to monitor and control stock level in order to meet working capital target
  • Assist in preparing record and update capital expenditure on new, continuous and closed projects
  • Participate new ERP system implementation project to map out general ledger accounts to facilitate data importation.


Senior Accountant | 06/2019 to Current Ocean Guardian - Powered by Shark Shield Technology - Warriewood, NSW
  • Meet statutory requirements and be prepared for regulatory change
  • Engage and collaborate with the broader organisation to effect strategic decision making
  • Manage efficient and effective core financial processes through the use of technology, automation and continual improvement
  • Be responsible for the appropriate capture, storage and analysis of organisational data (in real time)
  • Have in place appropriate governance and controls throughout the organisation
  • Prepare timely, informative reports for operational managers and executives up to board level to enable informed decision making
Education and Training
University of Technology, Sydney - - Sydney, 2000, Australia | | Bachelor of Business Accounting and Finance
Major1: Accounting
Major2: Finance
 
[Credit] GPA
Activities and Honors

Full Member, CPA Australia (2012 - present)

Certified practising Project Practitioner (CPPP), AIPM (2018-present)