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Professional Summary
Performance-focused professional with the ability to analyze data and problem solve. Experienced (over 5 years) in writing, editing, reviewing, and report production. Adept at providing innovative solutions for issues to ensure delivery of optimal products.
  • Report delivery
  • Oral and written communication
  • Proficient with standard functions within electronic applications.
  • Proficiency with computers
  • Ability to analyze data
  • Excellent planning, documentation, organizational  and problem solving skills.
  • Education research experience(5 years)
  • Experienced in writing, presentation, editing and publishing ( over 5 years)
  • Quality assurance controls
Work History
IT Auditor, 08/2017
ClickHouse Pro Hyattsville, MD
  • Perform general controls oversight and review to verify compliance with SOX provisions and professional standards.
  • Assisted with leading integrated audits requiring technical skills for evaluating network and application development and compliance with corporate security policies from planning phase to completion, also used COBIT,NIST,  COSO, PCI DSS, FISCAM Frameworks in performing audit. 
  • Work with Engagement Team to identify and resolve client issues discovered during Audit and Review Process.
  • Worked with the IT management team to evaluate controls. Perform assessments, monitor regulations, and work with auditors to ensure company compliance. 
  • Used ACL to administer computer aided audit tests (CAAT).

Business Development Manager, Current
US Global Education and Business Services Houston, TX
  • Created new revenue streams through business expansion and partnership.
  • Stayed under budget for 8 quarters.
  • Increased profits by 30% in one year through restructure of business line.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Ensured that client inquiries were handled professionally and efficiently
  • Kept meticulous client notes in Salesforce.
Adjunct Professor of Early Childhood Education/science ed, 04/2018
University of Houston-Downtown (UHD) Houston, TX
  • Taught undergraduate and graduate classes to pre-service early childhood teachers.
  • Conducted research and presented findings at national and international conferences.
  • Served as reviewer of proposals for presentation at international conference (Association of science teacher educators).
  • Designed and implemented professional development programs for elementary teachers in the Houston Independent School District.
  • Maintained knowledge and familiarity with state early education policy, such as, state licensing, and early learning standards.
Internal IT Auditor , 02/2015 to 04/2016
U.S. Equal Employment Opportunity Commission Washington DC
  • Performed standard audits on information systems, platforms and operating procedures.
  • Performed IT general controls testing.
  • Evaluated IT infrastructure in terms of risks to the organization and established controls to mitigate loss.
  • Determined and recommended improvements in existing risk management controls and recommended the implementation of system changes or upgrades.
  • Participated on SOX and Operational IT Audits to evaluate and test controls.
  • Provided Internal Audit management with periodic status reports regarding progress towards the annual audit plan and other goals such as  issues identified, and challenges encountered.
  • Communicated audit status and results to Internal Audit supervisory and management personnel.
IT Auditor, 05/2010 to 04/2012
  • Performed standard audits on information systems, platforms and operating procedures as instructed.
  • Assisted with IT general control testing activities including
  • Control design review.
  • Assembling data and information requests.
  • Collaborated with others to meet company's goals.
  • Communicated in a timely and effective manner with supervisor.
QA Analyst, 04/2009 to 01/2010
U.S. Equal Employment Opportunity Commission Washington, DC
  • Primarily involved in Automation testing, using the open source tools Selenium IDE, Selenium RC, and Selenium WebDriver, Junit, Eclipse and preparation of automation test frameworks.• Developed, implemented and executed test methodologies and plans to ensure software product quality.
  •  Prepared detailed test plan and test cases based on Requirements Document, and carry out detailed manual testing of AUT.
  • Defined Test strategies and validated test scripts to evaluate various business scenarios.
  • Provided the management with test metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings.
  • Performed database integrity testing by querying the database using SQL to ensure data accuracy.
  • Extensive experience in functional testing, unit testing, integration testing, regression testing, GUI testing, back-end testing, browser compatibility testing
Assistant Operations Manager, 03/2007 to 04/2009
Georgia Institute of Technology Atlanta, GA
  • Reduced average contract expenses by 20% through aggressive negotiations with vendors.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Managed capital funding requests of up to $2 million from project approval to project closeout.
  • Completed 20 performance reviews each quarter, offering praise and recommendations for improvement.
MBA: Management , 2016
Brenau University - Gainesville, GA
Master of Science: Cyber Security, 2019
Wilmington University - New Castle, DE
Bachelor of Science: Physics and Computer Science(minor), 2004
Yaoundé I University - Yaounde, Centre, Cameroon
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Professional Summary
Front Office Supervisor who can support business empowered solutions to design, improve, and support key front office process. Trusted business partner who can help senior staff identify ways to maximize performance and profitability. Diligent and meticulous, with the ability to maintain project efficiency and discipline. Equally effective as both a leader and a teammate.
  • Operating Systems: Micros OPERA, Galaxy Lightspeed, Maestro PMS 
  • Tools / Other: Windows 7, 8, 10, Java, HTML 5, Javascript, Maya, Prototyping, macOS, iPhone iOS Languages
  • Ability to provide quality client service to business users.
  • Dedicated to finding innovative business solutions, and a understanding of Waterfall and Agile schedule approaches.
Work History
Front Desk Agent/Night Auditor, 09/2017 to Current
Jane Hotel New York, NY
  • Reviewed account information and charges with guests during check-out.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Verify that all EOD work has been performed by other departments.
  • Run EOD computer functions so they are complete by the end of the shift
Front Office Supervisor, 08/2015 to 09/2017
Sheraton Lincoln Harbor Hotel Weehawken, United States, New Jersey
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Analyze service reports to determine business weak points.
  • Responsible for all Starwood marketing loyalty programs activities, training, department implementing programs policies & procedure (Starwood Preferred Guest program / Star Choice program / Starwood Preferred Planner program) and being the point of contact between Sheraton regular guests & the programs head office.
  • Train, direct the work of, resolve issues / problems, and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve guest complaints to ensure satisfaction upon departure to retain business.
  • Attract potential customers by answering product service inquiry.
Front Office/Concierge, 12/2012 to 12/2015
The Address Hotel Dubai Mall Dubai, United Arab Emirates
  • Communicated with hotel guests to convey information effectively.
  • Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Assisted with the organization of on-site events, such as weddings and corporate retreats.
  • Typed documents such as correspondence drafts, memos, emails and prepared weekly event reports for hotel guests.
Associate of Science: Hospitality Management Hudson County Community College - Jersey City
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Professional Summary
Meticulous Human Services Major, excellent at juggling multiple tasks and working under pressure.  Experience includes Social Services.
  • Efficient and reliable team player
  • Bilingual (Spanish)
  • Adept at prioritizing/managing deadlines
  • MS Windows proficient
  • Quick learner
  • Self-motivated
Work History
FirstHealth of the Carolinas Relief Manager | Pinehurst, NC | July 2017
  • Responsible for the overall safe and efficient operation of the House during various shifts, providing round the clock oversight of the facility and guests.
  • While on duty, oversaw processes related to overnight guest stays and responsible for implementing house policies/procedures, and guest rules.
Investigative and Assessment Social Services Social Worker | Troy, North Carolina | October 2015 - March 2016
  • Provide protective services for children from birth to 18 years of age.
  • Investigation of alleged neglected and abused children and substantiate the alleged or abused child as prescribed by federal and state guidelines.
  • Follow up with case management and preventive services for clients and testify in court hearings.
  • Determine appropriate courses of action immediately or in short time spans.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients, including visiting clients' homes.
AK Child and Family Activity Therapist-Intern | Anchorage, Alaska | September 2013 - May 2014
  • Responsible for the provision of individual and group skill development services to the students.
  • Crisis intervention, advocacy, assessment, interdisciplinary teamwork, and community liaison.
  • Responsible for implementing appropriate treatment strategies.
Office of Children Services Protective Services Social Worker, Intern | Anchorage, Alaska | January 2012 - December 2012
  • Case management to children and families referred to child protective services.
  • Provide, find, or arrange for support services and referrals for families and children.
  • Interview clients individually, in families, or in groups, assessing their situations and problems to determine the services required to meet their needs.
  • Maintained regular contact with clients on a regular basis to include client home visits.
  • Prepare and attend court hearings and conferences on behalf of clients.
Lee County Department of Social Services Income Maintenance Caseworker I | Sanford, North Carolina | February 2004 - September 2005
  • Interview applicants for family and children's Medicaid to gather information pertinent to their application.
  • Check with employers or references to verify information provided to obtain and interpret information such as eligibility requirements, and application details.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Carolinas Healthcare System Registrar | Charlotte, North Carolina | August 2002 - May 2003
  • Register all scheduled patients for outpatient services.
  • Verify insurance coverage and obtain authorization for all services that require authorization and/or referral.
  • Coordinate patient and scheduling departments to schedule procedures.
  • Request upfront payment from responsible party.
Pinehurst Medical Clinic Patient Service Representative | Pinehurst, North Carolina | August 2001 - August 2002
  • Schedule patient appointments, maintain physician's schedule, answer telephone and return calls.
  • Handle mail, paperwork and medical records.
  • Screen patients as needed.
  • Perform other duties as assigned.
Bachelor of Arts Human Services University of Alaska Anchorage Anchorage, AK | January 2015
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  • Critical thinking and problem solving
  • Multi-task and time manage in fast-paced environment
  • Promote and maintain a positive work environment
  • Excellent verbal and written communicator
  • Strong organization skills
  • Data entry: Type 60 WPM
  • MS Office (Word, Excel, Outlook)
  • Operate office equipment (copier, scanner, fax machine, multi-line phone system)
Education and Training
Associate of Arts: General Studies Glendale Community College, Glendale, AZ
Bachelor of Science: Family and Human Development Expected in 2021 Arizona State University - West, Glendale, AZ
MATRIX ABSENCE MANAGEMENT Phoenix, AZ Contact Center Specialist I 05/2019 to 07/2019
  • Responsible for filing claims and providing accurate client specific absence policy information to callers
  • Answer general leave of absence and disability claim process questions
  • Transfer callers to the appropriate Claims Examiner for further assistance once claim application has been filed
KNIGHT TRANSPORTATION Phoenix, AZ Auditor 02/2019 to 04/2019
  • Reviewed the files of hired drivers to ensure accuracy and completeness of employment documents
  • Verified that hired drivers meet company and Department of Transportation requirements for safety and health guidelines
  • Verified that data submitted to industry employment verification websites is complete and accurate. Investigated and resolved any discrepancies
  • Performed background screening on current or past employees of Knight Transportation who are applying to sister company Swift Transportation
KNIGHT TRANSPORTATION Phoenix, AZ Clearinghouse Coordinator 01/2018 to 02/2019
  • Part of the Safety Department team; facilitated the hiring process for a team of 25 Recruiters
  • Processed applicant paperwork and uploaded documents (both company specific and Department of Transportation required) for review by the Safety Department
  • Maintained confidentiality of sensitive documents and personal information for potential hires
  • Built new personnel profiles and updated existing profiles in the AS400 program
  • Verified current and past employment and education from within the past three years on all incoming applicants
  • Reviewed for accuracy and countersigned new-hire documents such as the I-9 form
MAGELLAN HEALTH Scottsdale, AZ Eligibility Processor I 09/2017 to 01/2018
  • Temporary contract position staffed through Aerotek
  • Processed enrollment, dis-enrollment, and change of coverage requests for eligible Medicare Part D beneficiaries
  • Communicated with plan members, pharmacies, and nursing facilities regarding members' accounts and data
  • Resolved problems with automated transmissions of authorizations from Medicare
  • Checked that members' account information and demographics are up-to-date, and perform account reconciliation when necessary
CaptionCall Scottsdale, AZ Captioning Agent 08/2015 to 09/2017
  • Provided tele-captioning services for deaf and hard-of-hearing clients
  • Created real-time captions using a combination of Dragon voice recognition software and typing (60WPM)
  • Maintained a high level of dictation speed and accuracy; consistently scored 97% or higher on weekly/monthly monitored calls
  • Upheld strict consumer confidentiality
  • Trained new team members, acting as a resource and source of constructive feedback
Mayo Clinic Scottsdale, AZ Patient Service Representative 12/2013 to 08/2015
  • Performed a variety of cross-functional clerical and patient support duties to include telephone, registration, clerical administrative duties and/or data entry duties as they relate to department
  • Assisted patients and visitors at the front reception area in a personable and tactful manner
  • Routed patient and staff calls to the appropriate departments
  • Collected co-pays and updated/verified insurance as part of patient check-in procedure
  • Checked patients in for their appointments and notified physicians and clinical personnel of their arrival
  • Supported physicians and clinical personnel by preparing exam rooms, rooming and obtaining vitals on patients
  • Sorted and distributed inter-office mail
Arizona Lockbox and Fulfillment Phoenix, AZ Client Support 03/2012 to 11/2013
  • Scanned payments for electronic deposit and keyed out check, cash, and credit card payment amounts
  • Flagged comment mail for further processing, handled returned checks, and completed other administrative support functions relating to customer payments and requests
  • Prepared weekly shipments of comment mail to be sent back to client
  • Prepared monthly shipments of rejected payments to be sent back to donors
  • Updated donor records in database, eliminating duplicate entries
Life Uniform Glendale, AZ Key Holder Sales Associate 02/2010 to 10/2012
  • Acting member of the management team when the store manager was not present
  • Processed sales transactions, refunds, and special orders efficiently and accurately
  • Responsible for weekly payroll and sales reports, merchandising, training new hires, and bank deposits