Internal Auditor resume examples

• Performed as scrum master, senior business analyst; gathered requirements via user stories; managed product backlog via JIRA tool; facilitated project's transition from waterfall to agile development; documented business processes; business rules in matrix; summarized gaps and recommendations for improvements; created change management communications; managed resources responsible for testing and training efforts.
• Performed as senior IT business analyst on an enterprise-wide digital program to deploy a new website for a large financial services company.
• Appointed by the client as Lead BA for requirements elicitation, integrity review and QA within the multiple work streams she oversaw, while, at the same time, coaching junior BAs by providing guidance/mentorship.
• As the appointed Lead BA, she assumed ownership of the requirements for ailing work streams to escalate the quality and delivery of content.
• Supported the client's agile methodology by managing sprint deliverables (product backlog and user stories with acceptance criteria and story points), leading/participating in sprint forums (daily scrum, story grooming sessions and sprint planning sessions, demos and retrospectives).
• Also, supported QA/UAT/post-Production defect tracking and resolution.
• The company was able to reinvigorate their brand by launching this new website that included a simplified registration process, targeted content and robust cross-channel analytics capabilities.
• Delivered a cross-functional review of a core advertising function for a large national home improvement retailer.
• The goal of the review was to document the current state of the processes and identify opportunities for improvement.
• Based upon facilitated discussions with the 18 teams involved in the core advertising function, Jill created the current and future state Visio diagrams for the 34 business processes.
• Performed a gap analysis and provided a summary of recommendations on how to address the high and low level gaps, risks and inefficiencies identified.
• The company enacted some of the suggested recommendations using internal resources and developed a timeline for implementing the remainder as resources become available.
• Performed an assessment of the current and future QA capabilities of the North American IT department of a large multinational manufacturing corporation.
• Participated in over 15 stakeholder interviews, reviewed project documentation and analyzed testing results for a sample of completed IT projects.
• The results of the project were a list of recommendations and a roadmap for next steps to move from a Test Maturity Model Integration (TMMi) level of 1.5 to mid-2 level.
• Based on the results of the assessment, the client engaged North Highland to lead an initiative to implement a plan to mature their IT QA capability.
• 35 million Privately-Held financial services and information Technology Company, formerly a division of Comag Marketing Group.

• Managed transition of financial business processes from Coast to Coast Newsstand Services Partnership, a Canadian National Periodical Distributor, to Genera Solutions.
• Successfully implemented Oracle 11i general ledger and accounts payable modules in 6 months during ownership transition.
• Gathered requirements for a new process to manage the full change control process related to enhancements and incidents for all CMG applications.
• Elicited functional and technical requirements and coordinated the unit, system and user acceptance testing efforts for a successfully implemented business intelligence data warehouse.
• Functional lead responsible for the successful upgrade of Oracle 11i Financials applications processing sales data for over 175,000 sales outlets in the United States and Canada servicing newsstands in 105 countries abroad.
• Utilized SharePoint to manage projects, meetings and business processes and collaborate with project and process stakeholders.
• Created project sites with:.
• Project Deliverables library with version control and approval workflows.
• Lists to manage project contacts, requirements, tasks, issues and milestones.
• Repository for Visio business process diagrams.
• Created and managed IT Departments Master Planning meeting workspace site.
• Owned PMO SharePoint site and was responsible for managing site's layout, content, security roles and users' access.
• Elicited requirements using JAD sessions, prototype mockups, job shadowing, and one-on-one interviews.
• Documented requirements utilizing use case diagrams, business process models, business object models, prototypes, mockups, compatibility tables, business requirements documents and functional design documents.
• Responsible for requirements, functional design and unit, system and user acceptance testing for projects related to the following:.
• Oracle ERP application.
• Data warehouses.
• Business Objects.
• MS SharePoint 2003 & 2007.
• Microsoft CRM.
• Serena Business Manager.
• Selectica CLM.
• Created and assisted in development of multiple document, process and procedures for Project Management Office and Systems Development Lifecycle.
• Involved in developing an enterprise-wide business object model (BOM) and documenting business process models (level 0 through 5) and the supporting use cases.

• Administered retail incentives program worth over $17 million.
• Converted retail incentive programs from Excel spreadsheets to custom Oracle application A publicly-held power management company with annual revenue of $22 billion and customers in 175 countries.

• Managed accounting and human resource functions of a $10 million manufacturing facility with 100 employees.
• Led multiple transitions at the facility, such as implementing Oracle 10.7 manufacturing and financial systems and a change in ownership A Fortune 500 company that supplies powertrain components to customers worldwide.
• Annual sales equal to $6.8 billion.

• Developed MENTOR program - intent to facilitate new employees' integration into the Internal Audit program.

• Participated in implementation of new ERP system.
• Responsible for training documentation for accounts payable module.

• Skillfully used hand instruments, ultrasonic cavitron inserts and prophy handpieces to remove hard deposits and stains from teeth.
• Administered and managed successful Soft Tissue Management programs.
• Evaluated oral and dental health.
• Accurately recorded treatment information in patient records.
• Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.

• Performed audits through sampling of hospital claims and correspondence to determine accuracy of plan payments and responses.

• Maintained records and performed formal written reports to establish adequacy and accuracy of claim processing procedures.
• Reviewed sampling techniques and methods to identity problems and recommend modifications.
• Actively engaged in the recruitment and selection of employees, conducted orientation, training, performance evaluations and scheduling of manpower.
• Coordinated, organized and directed the activities of six auditors.

• Developed Key Performance Reports to assist with financial and operational reviews and performance evaluation reporting as well as ad-hoc tools/reports for various financial planning and reporting purposes
• Assisted Director with preparation of business performance reports at designated departmental and summary levels
• Assisted with monthly variance reporting process and maintenance process for the budget application
• Prepared monthly financial review summary reports for senior management
• Consolidated financial data and materials for key leadership meetings 

• Provided financial and analytical support for several hospital risk pool accounts including monthly risk pool financials, cost analysis impact reports, trend analysis reports, membership trend reports, and reinsurance reports
• Produced ad hoc reports for senior management for hospitals, groups, and health plans
• Developed and produced monthly/quarterly Joint Operations Committee analysis and performance report packages for hospital and senior management review
• Worked cross-functionally with Claims and other departments to ensure all aspects of risk pool agreements were processed correctly and in a timely fashion
• Identified risks associated with projects, contract approvals and other client accounting issues

• Conducted month-end closing analyses and reviewed financial information for accuracy
• Performed financial analyses and ad-hoc reports with a focus on key reporting metrics for management and reporting purposes
• Created and maintained precise and accurate profit and loss statements resulting in 3 consecutive months of record-high revenue in the third quarter
• Prepared performance evaluations and various analyses on different product lines, including actual to budget analyses, and facilitated resulting discussions with management
• Supported strategic planning processes, including managing and consolidating the budget during the annual budgeting process
• Conducted data migration using SQL Server between various systems by analyzing different user requirements and coming up with specifications for different database applications
• Worked closely with departmental managers to mine specific data from SQL information and create useful reports
• Developed optimal product pricing models to maximize profit margins and presented the pricing models to management providing "Best Business Process" support to managers and customer service representatives

• Marketed and developed client company relationships to support professional staffing needs
• Sourced, attracted, and interviewed quality candidates within specialties
• Built a network of professional and executive level contacts within various specializations
• Managed and influenced the clients' interview processes through conclusion analyses
• Provided and supported creative staffing and search solutions to clients and candidates

• Reviewed weekly revenue reports and monthly cost reports to identify lags in accruals
• Managed the quarterly budgeting process
• Performed internal audits in a timely fashion of all facilities to ensure completeness, accuracy and compliance with company policies
• Performed qualitative research on vendors to map the development of key client relationships
• Constructed spreadsheets to create mutual windows to target at-risk accounts and anticipate customer needs to improve service using Dynamics AX
• Assisted with accounting closes, including posting billing documents, reconciling inventory discrepancies and reviewing top-sided journal entries
• Assisted with financial reporting under guidelines of US GAAP

Responsibilities include:

Time management/multitasking, ensured happiness and safety of guests, handled funds and created deposits, forecasted inventory needs/maintained the buildings\' Stocktake, utilization of periodic & perpetual inventory counts, received invoices, managed staff/created staff schedule, maintained payroll managerial reports, maintained building facilities as well as human resources, Additional skills: proficiency in 35m film, troubleshooting, organization of reports, maintaining audit compliance

Responsible for the highest quality customer service. Duties included selling tickets, concession sales, maintenance and upkeep of the theater as a whole, including the theater's houses after each movie showing.

Assisted in planning and promotion of new product demonstrations via trade shows and store promotions. Worked closely with Sr. Vice President to assist in budget planning. Contacted vendors and suppliers to ensure optimal pricing for events. Promoted products to potential customers.

Summer position: Responsible for all fulfillment of products sold. Reviewed purchase orders, generated invoices, determined best-rate shipping methods. Additional responsibilities included inventory control, reconciliation of accounts receivables using Quickbooks, and general organization and management of administrative operations.