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Professional Summary
Business Analyst with more than ten years of experience in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications using both waterfall and agile methodologies *Worked under a PMI based PMO and a formal SDLC process that incorporates a quality control review board gating process *Adept at facilitating communication between stakeholders and developers of a software system *Eight years' experience in accounting in numerous capacities, from internal auditor to controller *Supervised up to 5 employees at once and have been responsible for training of peers on new business programs and computer systems 
  • Agile Project Management tools: Atlassian JIRA & IBM's Rational Team Concert
  • Collaboration tools: MS Office, SharePoint
  • Microsoft CRM
  • Microsoft Project and Project Web Access (PWA)
  • Oracle ERP application (versions 10.7 & 11i)
  • MagicDraw UML
  • TOAD for Oracle §  Business Objects (5, 6.5 & Xi) §  Lotus Notes – both as email and database application. §  Serena Business Manager, PVCS Tracker and Version Manager 
Work History
Serena Business Manager, PVCS Tracker and Version Manager The North Highland Company
  • SharePoint 2003, 2007 and 2010.
  • Oracle ERP application (versions 10.7 & 11i).
  • MagicDraw UML.
  • TOAD for Oracle.
  • Business Objects (5, 6.5 & Xi).
  • Lotus Notes - both as email and database application.
  • A global provider of business and IT consulting services.
Senior Business Process / Project Analyst Jul 2014 - Current
Genera Solutions, LLC
  • Performed as scrum master, senior business analyst; gathered requirements via user stories; managed product backlog via JIRA tool; facilitated project's transition from waterfall to agile development; documented business processes; business rules in matrix; summarized gaps and recommendations for improvements; created change management communications; managed resources responsible for testing and training efforts.
  • Performed as senior IT business analyst on an enterprise-wide digital program to deploy a new website for a large financial services company.
  • Appointed by the client as Lead BA for requirements elicitation, integrity review and QA within the multiple work streams she oversaw, while, at the same time, coaching junior BAs by providing guidance/mentorship.
  • As the appointed Lead BA, she assumed ownership of the requirements for ailing work streams to escalate the quality and delivery of content.
  • Supported the client's agile methodology by managing sprint deliverables (product backlog and user stories with acceptance criteria and story points), leading/participating in sprint forums (daily scrum, story grooming sessions and sprint planning sessions, demos and retrospectives).
  • Also, supported QA/UAT/post-Production defect tracking and resolution.
  • The company was able to reinvigorate their brand by launching this new website that included a simplified registration process, targeted content and robust cross-channel analytics capabilities.
  • Delivered a cross-functional review of a core advertising function for a large national home improvement retailer.
  • The goal of the review was to document the current state of the processes and identify opportunities for improvement.
  • Based upon facilitated discussions with the 18 teams involved in the core advertising function, Jill created the current and future state Visio diagrams for the 34 business processes.
  • Performed a gap analysis and provided a summary of recommendations on how to address the high and low level gaps, risks and inefficiencies identified.
  • The company enacted some of the suggested recommendations using internal resources and developed a timeline for implementing the remainder as resources become available.
  • Performed an assessment of the current and future QA capabilities of the North American IT department of a large multinational manufacturing corporation.
  • Participated in over 15 stakeholder interviews, reviewed project documentation and analyzed testing results for a sample of completed IT projects.
  • The results of the project were a list of recommendations and a roadmap for next steps to move from a Test Maturity Model Integration (TMMi) level of 1.5 to mid-2 level.
  • Based on the results of the assessment, the client engaged North Highland to lead an initiative to implement a plan to mature their IT QA capability.
  • 35 million Privately-Held financial services and information Technology Company, formerly a division of Comag Marketing Group.
Process Architect/Business Analyst Jan 2002 - May 2014
  • Managed transition of financial business processes from Coast to Coast Newsstand Services Partnership, a Canadian National Periodical Distributor, to Genera Solutions.
  • Successfully implemented Oracle 11i general ledger and accounts payable modules in 6 months during ownership transition.
  • Gathered requirements for a new process to manage the full change control process related to enhancements and incidents for all CMG applications.
  • Elicited functional and technical requirements and coordinated the unit, system and user acceptance testing efforts for a successfully implemented business intelligence data warehouse.
  • Functional lead responsible for the successful upgrade of Oracle 11i Financials applications processing sales data for over 175,000 sales outlets in the United States and Canada servicing newsstands in 105 countries abroad.
  • Utilized SharePoint to manage projects, meetings and business processes and collaborate with project and process stakeholders.
  • Created project sites with:.
  • Project Deliverables library with version control and approval workflows.
  • Lists to manage project contacts, requirements, tasks, issues and milestones.
  • Repository for Visio business process diagrams.
  • Created and managed IT Departments Master Planning meeting workspace site.
  • Owned PMO SharePoint site and was responsible for managing site's layout, content, security roles and users' access.
  • Elicited requirements using JAD sessions, prototype mockups, job shadowing, and one-on-one interviews.
  • Documented requirements utilizing use case diagrams, business process models, business object models, prototypes, mockups, compatibility tables, business requirements documents and functional design documents.
  • Responsible for requirements, functional design and unit, system and user acceptance testing for projects related to the following:.
  • Oracle ERP application.
  • Data warehouses.
  • Business Objects.
  • MS SharePoint 2003 & 2007.
  • Microsoft CRM.
  • Serena Business Manager.
  • Selectica CLM.
  • Created and assisted in development of multiple document, process and procedures for Project Management Office and Systems Development Lifecycle.
  • Involved in developing an enterprise-wide business object model (BOM) and documenting business process models (level 0 through 5) and the supporting use cases.
Data Control Analyst Dec 2000 - Jan 2002
Eaton Corporation
  • Administered retail incentives program worth over $17 million.
  • Converted retail incentive programs from Excel spreadsheets to custom Oracle application A publicly-held power management company with annual revenue of $22 billion and customers in 175 countries.
Plant Controller Sep 1996 - Dec 2000
Dana Corporation
  • Managed accounting and human resource functions of a $10 million manufacturing facility with 100 employees.
  • Led multiple transitions at the facility, such as implementing Oracle 10.7 manufacturing and financial systems and a change in ownership A Fortune 500 company that supplies powertrain components to customers worldwide.
  • Annual sales equal to $6.8 billion.
Internal Auditor Sep 1994 - Sep 1996
  • Developed MENTOR program - intent to facilitate new employees' integration into the Internal Audit program.
Accountant Apr 1992 - Oct 1994
Dana Corporation Milwaukee, WI
  • Participated in implementation of new ERP system.
  • Responsible for training documentation for accounts payable module.
Bachelors of Science: Accounting Marquette University Milwaukee, WI
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Professional Summary
High-performing Manager and Dental Hygienist with 25 years of healthcare experience in hospital and dental office environments.
  • Organized
  • Effective leader
  • Deadline-oriented
  • Patient educator
  • Licensed by NJ Board of Dentistry
  • Licensed by PA Board of Dentistry
  • Exceptional interpersonal communication
  • Efficient multi-tasker
  • Conflict resolution
  • Keeping patients comfortable
  • Dentrix Software and E4D hardware
Work History
Dental Hygienist, 10/2011 to Current
Associated Dental Center, L.L.C. 183 High Street, Newton NJ
Educated patients about proper oral hygiene and plaque control procedures.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Sharpened and sterilized dental instruments.
  • Developed and implemented individualized dental care plans for patients.
  • Skillfully used hand instruments, ultrasonic cavitron inserts and prophy handpieces to remove hard deposits and stains from teeth.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Examined gums with probes, and identified periodontal recessed gums and signs of gum disease.
  • Administered and managed successful Soft Tissue Management programs.
  • Displayed expert use of Dentrix computer scheduling program to manage patient appointments.

Dental Hygienist, 01/2009 to 12/2011
Roxbury Dental 40 Main Street, Succasunna, New Jersey
  • Skillfully used hand instruments, ultrasonic cavitron inserts and prophy handpieces to remove hard deposits and stains from teeth.
  • Administered and managed successful Soft Tissue Management programs.
  • Evaluated oral and dental health.
  • Accurately recorded treatment information in patient records.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.

Senior Internal Auditor, 03/1985 to 08/1993
HORIZON BLUE CROSS Blue Shield of New Jersey 3 Penn Central Railroad, Newark, New Jersey
  • Performed audits through sampling of hospital claims and correspondence to determine accuracy of plan payments and responses.
  • Maintained records and performed formal written reports to establish adequacy and accuracy of claim processing procedures.
  • Reviewed sampling techniques and methods to identity problems and recommend modifications.
  • Actively engaged in the recruitment and selection of employees, conducted orientation, training, performance evaluations and scheduling of manpower.
  • Coordinated, organized and directed the activities of six auditors.

Associate of Science: Dental Hygiene, 1999
Northampton Community College - Northampton, Pennsylvania
Bachelor of Science : Business Management, 1982
Johnson & Wales University - Providence, Rhode Island

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Professional Summary
Highly resourceful and self-motivated Senior Financial Analyst versed in balancing priorities and meeting deadlines under pressure. A team leader with exceptional communication skills that encourages groups to engage in continuous improvement. Specialties include performing moderately complex statistical and financial analysis of financial reports and data, preparing subsequent narrative analysis for management, and extracting financial data from various accounting and information systems. Proven experience with application of database management and spreadsheets.
  • Solid understanding of financial reporting and analysis
  • Adept at extracting data from and loading into financial systems
  • Excellent organizational, project, and time management skills with ability to multi-task
  • Proficient in SAP, JDE Edwards, Oracle, and Crystal Reports
  • Working knowledge of GAAP
  • Expert in Microsoft Office Products including Excel, Word, and PowerPoint 
Work History
Senior Financial Analyst, 10/2016 to Current
Shire Thousand Oaks, CA
  • Assist with annual budget and quarterly forecasts for capital spending and manufacturing variations
  • Monitored and analyzed financial, statistical, and operational data trends
  • Prepare financial reports for Plant and Division management
  • Plan and report inventory balance and manufacturing variations
  • Work with internal and external auditors on audits of financial statement balances and internal controls
  • Perform ad hoc financial analysis.

Senior Financial Analyst, 05/2016 to 07/2016
Providence Health & Services Mission Hills, CA
  • Developed Key Performance Reports to assist with financial and operational reviews and performance evaluation reporting as well as ad-hoc tools/reports for various financial planning and reporting purposes
  • Assisted Director with preparation of business performance reports at designated departmental and summary levels
  • Assisted with monthly variance reporting process and maintenance process for the budget application
  • Prepared monthly financial review summary reports for senior management
  • Consolidated financial data and materials for key leadership meetings 

Senior Financial Analyst, 01/2016 to 04/2016
Conifer Health Solutions Los Angeles, CA
  • Provided financial and analytical support for several hospital risk pool accounts including monthly risk pool financials, cost analysis impact reports, trend analysis reports, membership trend reports, and reinsurance reports
  • Produced ad hoc reports for senior management for hospitals, groups, and health plans
  • Developed and produced monthly/quarterly Joint Operations Committee analysis and performance report packages for hospital and senior management review
  • Worked cross-functionally with Claims and other departments to ensure all aspects of risk pool agreements were processed correctly and in a timely fashion
  • Identified risks associated with projects, contract approvals and other client accounting issues

Financial Analyst, 03/2014 to 09/2015
Athlon Solutions Houston, TX
  • Conducted month-end closing analyses and reviewed financial information for accuracy
  • Performed financial analyses and ad-hoc reports with a focus on key reporting metrics for management and reporting purposes
  • Created and maintained precise and accurate profit and loss statements resulting in 3 consecutive months of record-high revenue in the third quarter
  • Prepared performance evaluations and various analyses on different product lines, including actual to budget analyses, and facilitated resulting discussions with management
  • Supported strategic planning processes, including managing and consolidating the budget during the annual budgeting process
  • Conducted data migration using SQL Server between various systems by analyzing different user requirements and coming up with specifications for different database applications
  • Worked closely with departmental managers to mine specific data from SQL information and create useful reports
  • Developed optimal product pricing models to maximize profit margins and presented the pricing models to management providing "Best Business Process" support to managers and customer service representatives

Account Executive Recruiter, 01/2013 to 07/2013
Ledgent Search Group Houston, TX
  • Marketed and developed client company relationships to support professional staffing needs
  • Sourced, attracted, and interviewed quality candidates within specialties
  • Built a network of professional and executive level contacts within various specializations
  • Managed and influenced the clients' interview processes through conclusion analyses
  • Provided and supported creative staffing and search solutions to clients and candidates

Financial Analyst / Internal Auditor, 12/2011 to 10/2012
National Oilwell Varco Houston, TX
  • Reviewed weekly revenue reports and monthly cost reports to identify lags in accruals
  • Managed the quarterly budgeting process
  • Performed internal audits in a timely fashion of all facilities to ensure completeness, accuracy and compliance with company policies
  • Performed qualitative research on vendors to map the development of key client relationships
  • Constructed spreadsheets to create mutual windows to target at-risk accounts and anticipate customer needs to improve service using Dynamics AX
  • Assisted with accounting closes, including posting billing documents, reconciling inventory discrepancies and reviewing top-sided journal entries
  • Assisted with financial reporting under guidelines of US GAAP

Bachelor of Business Administration : Finance , 2011
University of Houston, C.T. Bauer College of Business - Houston, TX
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Highly motivated, detail oriented business professional. Solid operations and management skills with a strong emphasis on internal auditing. Experienced in large acquisitions, transitions, data analytics, accounting functions, and fraud recognition.

  • Adobe software
  • Microsoft Office (VLookUps)
  • Vista Accounting Software
  • Radiant Management Systems
  • Titan Systems
  • Strong communication skills
  • Dedicated to customer relations
  • Effective time management
  • Excellent managerial techniques
  • Complex problem solving
  • Created new procedures, policies, and guides to increase performance and reduce loss throughout a 60-location theater chain with over a thousand employees
  • Identified key inventory reporting discrepancies and coordinated hundreds of thousands of dollars in adjustments reducing overstated cost of goods ($1.18M down to $680k)
  • Delivered the highest audit score in site location history (98/100)
  • Independently funded 100% of my college tuition
  • Inducted into the National Society of Leadership and Success at Norwalk Community College in first academic year
  • Promoted from Floor Staff to Assistant Manager of Bow Tie Wilton 4 at the age of 17; skipping the Shift Supervisor position
  • Member of Acoustic Wilton. An organization that selects musically talented youths and adults to serve as entertainment for the benefit of Wilton Education Music Fund. Member for three years and continue to perform when invited
Internal Auditor Jul 2013 to Current
Bow Tie Cinemas (Corporate Division) Ridgefield, CT

Co-Leader of the Internal Auditing department for Bow Tie Cinemas.  Responsibilities include: Daily auditing of operational and accounting procedures for 60 locations and over 240 managers, performs Site Finance Review of each business date for all locations during the accounting month - audits general ledger information for over 1,800 individual business days each month while re-classing incorrect GL codes and rectifying incorrect values, audits millions of dollars worth of inventory to prepare accurate Cost of Goods analyses and large adjustments, conducts month-end balance sheet reviews and reconciles any variances, performs bank account/deposit reconciliation and communicated with numerous banks, independently develops operational changes to reduce waste, theft, and payroll expenses, creates guides pushed down to management to re-train thousands of employees for high-efficiency performance.

Assistant Manager Jun 2012 to Jul 2013
Bow Tie Cinemas Wilton, CT

Responsibilities include:

Time management/multitasking, ensured happiness and safety of guests, handled funds and created deposits, forecasted inventory needs/maintained the buildings\' Stocktake, utilization of periodic & perpetual inventory counts, received invoices, managed staff/created staff schedule, maintained payroll managerial reports, maintained building facilities as well as human resources, Additional skills: proficiency in 35m film, troubleshooting, organization of reports, maintaining audit compliance

Customer Service Aug 2011 to Jun 2012
Bow Tie Cinemas Wilton, CT

Responsible for the highest quality customer service. Duties included selling tickets, concession sales, maintenance and upkeep of the theater as a whole, including the theater's houses after each movie showing.

Trade Show Coordinator/Product Promotion Demonstrator / Part Time Jun 2010 to Sep 2010
JerkNation Coconut Creek, FL

Assisted in planning and promotion of new product demonstrations via trade shows and store promotions. Worked closely with Sr. Vice President to assist in budget planning. Contacted vendors and suppliers to ensure optimal pricing for events. Promoted products to potential customers.

Office Manager / Part Time May 2010 to Sep 2010
Franklin Learning Systems Westport, CT

Summer position: Responsible for all fulfillment of products sold. Reviewed purchase orders, generated invoices, determined best-rate shipping methods. Additional responsibilities included inventory control, reconciliation of accounts receivables using Quickbooks, and general organization and management of administrative operations.

Accounting Penn State University

Bordering third-year student enrolled part-time at Penn State World Wide Campus majoring in Accounting. Recent classes completed: Calculus and Risk Analysis. Upcoming fall coursework: Taxation Accounting, Consolidation Accounting.

Associate of Science, Business Administration 2014 Norwalk Community College Norwalk, CT, USA

Studied Business Administration. Courses completed: Financial Accounting, Managerial Accounting, Business Law, Finance, Marketing, Investment Principals, English, Algebra.

High School Diploma, College Prep 2012 Wilton High School Wilton, CT, USA

Inducted into Peervention: An invitation-only program (by administration) where students with high moral character and excellent peer relations further develop mentoring skills. Those skills include the areas of communication, problem-solving, and outreach. Peervention members serve as peer facilitators and positive role models.


Accomplished musician. Performed in multiple benefit concerts through Acoustic Wilton benefiting Relay for Life, Wilton Music Education Foundation, and helped to raise over $20,000 through musical benefit efforts.