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Skillful Lending Manager resume

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Energetic Property Officer with work experiences in managing property buildings. Organize and Presentable. Responsible to handle occupant requests & complaints & deal with emergency matters

  • Fluent in English & Cantonese speakings. Good Mandarin
  • Well-communicate diversify culture background people 
  • Customer Service & Complaint Handling
  • Well-versed with Cap.344 BMO, DMC
  • Proficient in MS Word & Excel
  • Good Report & Notice written skills
  • Repair & Maintenance knowledge
Jones Lang LaSalle Management Services Ltd. HONG KONG
Respond to occupant enquiries & complaints, do greetings
Sort out visitors in Front Desk & record down relevant details, ID
Perform regular security patrol, fill up report sheet of defects discovered in common area. Organize repairs with in-house technician
Monitor cleaner in doing their works & review the standard completed

Carry out management office work such as written of occupant notices, collect management fee & so on
Deal with emergency matters such as fire, typhoon, lost of electricity & Lift failure
Record any significant incidents in occurrence book and report to superior 
Conduct medium-to-short term repair maintenance on common facilities to ensure its safely conditions of use 

Assist property manager of others administrative or ad hoc duties 
Reasons to Leave: Working hours was too long, 6 days 12 hrs per day in this coy. Hence i prefer a new job of shorter time period
Look for expand my career in a larger scope coy. In where can find more opportunities

Overseas Property Specialist Apr 2010 to Dec 2016
Process new home mortgage loan applications
Evaluate and propose recommendations for loan application
Order of Valuation report from surveyor firms
Handling of enquiries from customers and branches
Work in administration areas with other departments on daily operations
Reasons To Leave: I start freshly in property mgt' industry, in time of industry was flourishing in HK. I can foresee opportunities to build a career pathway​
Home Loan Sales Consultant May 2006 to May 2007
Pro-actively seek new clients to make home loan business. Interview with them to gather credit information 
Answer loan enquires, follow up existing client account in providing continues services​
Summaries each case application and write up proper structure loan proposal for approval
Order of valuation report, to work out ratio analysis to calculate its capacity to repay 
Co-ordinate with house-selling department in making referrals 
Reasons To Leave:  After >25 yrs overseas living, I decided to go back H.K. for permanent living & working. So therefore quit this job
Lending Manager Jan 2003 to Mar 2006
Build-up referral network & maintain relationships with business partners 
Pro-actvely seek for customers in writing commercial & home loan plus mortgage refinance
Monitor loan progress from application till approval stage. Keep in-touched with client
Collect required documents for submission. Gather Client together to go via others legal documents, e.g. letter of offer, interest rate & charges 
Reasons To Leave: Changed into a China-Based Finance Company - (Aims Home Loan), in where I can open-up the Asian Home Loan Market

Customer Service Representative Feb 2000 to Dec 2002
Process counter transactions for customers including deposit, withdrawal, telegraphic transfer, issue of bank cheque & demand draft 
Preparing necessary documents for opening and closing of accounts 
Balance off counter account in end of day 
Promote of credit cards & saving accounts
Reasons To Leave: Finished of position after gained of solid client service experience. Decided to progress into Mortgage sector in same industry 

物業管理禮賓服務基礎證書 2018 循道衛理中心
Certificate in Property And Maintenance Management 2016 HONG KONG MANAGEMENT OF ASSOCIATION
Postgraduate Diploma in Accounting 1998 MACQUARIE UNIVERSITY AUSTRALIA
Bachelor of Arts major in Computer Science & chinese 1996 THE UNIVERSITY OF NEW SOUTH WALES AUSTRALIA


Job References

Ms. Lam Wai Yee, Property Manager
Tel: (852) 9

Ms. Stephanie Hung, Manager
Tel: (852) 9
Ms. Jane Fong, Assistant HR Manager
Tel: (612) 9
1 month notice in advance
CURRENT SALARY: $13,500 p.m.
EXPECTED SALARY: $14,000 - $16,000 p.m.

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Job-winning Lending Manager resume

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Executive Summary
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Qualifications
  • Cross-functional team management
  • Policy/program development
  • Staff training
  • Change management
  • Staff development
  • Staff leadership and development
  • Business performance improvement
  • MS Office guru
  • Call Center Operations
  • Vendor Management
  • Process implementation
  • Excellent communication skills
  • People-oriented
  • Excellent time management skills
  • Analytical
  • Inspiring team leader
  • Collections proficiency
  • Debt and credit management
  • Detail-oriented
  • Compliance/Federal Regulatory knowledge
Professional Experience
Director, Loan Servicing 05/2016 to Current Ace Cash Express Irving, Texas Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Drafted business plans, budgets and quarterly and semi-annual business reviews. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Ensured that team member responsibilities were defined and understood. Accountable for Loan Servicing including overall customer satisfaction and collections activity.
E-Commerce Lending Manager 11/2012 to 05/2016 Ace Cash Express Irving, TX Guides, reviews, and initiates workflow protocol and ensures compliance within all Federal, State, and Local Laws/Guidelines as it is required for direct and indirect lending practices.  As well as being responsible for the compliance of The Province of Ontario, British Columbia and Alberta Law/Guidelines, Providing input and with requirement for our Underwriting Matrix to ensure adherence to company policies and procedures for the United States and Canadian portfolio Identifying trending, and tracking data related to loan origination and consumer risk.  Responsible for the Quality Control of Consumer Communication to ensure Team Representatives are compliant and administering excellent customer service to our customers.
Title Loan Collections Supervisor 10/2011 to 11/2012 Ace Cash Express Irving, TX Manage Collection's team performance in the areas of items/cases worked, cash/overall collections, call volume and QA averages, vacation and departmental schedules Provide guidance and training for collection team members, Serves as a resource for the department, and handle issues and questions for other company personal and outside vendors. Work as a liaison between the Title Loan Department internal and external customers and vendors. Ensures that delinquency levels are within divisional performance guidelines. Enhance collection strategies and procedures to increase recoveries and reduce charge-offs.
Sr. Department Manager 11/2003 to 02/2011 Santander Consumer/Drive Financial Dallas, Texas Led loan originations initiatives for the company's dealer community including organizational restructures, credit policy, program changes and system integrations.  Managed dealer relationships throughout the underwriting and funding process.  Developed and executed business management decisions in an operations environment
Wholesale processing Manager 05/1994 to 02/2003 Nissan Motor Acceptance Corporation Irving, TX
Led the Wholesale/Floorplan processing groups in processing dealerships floorplan payment
Maintained credit line efficiency per type for over 500 franchised dealerships
Regulated inventory management 
Maintained high levels of customer services through training and leadership 
Worked with various internal departments including accounting, cash management, corporate actions and client services to resolve client issues
Bachelor of Arts: Business Management/Accounting University of North Texas Denton , TX, United States
Life Coaching 2014 Life Coaching Institute of America San Antonio, Texas Certification in Life Coaching 
Delta Sigma Theta Sorority - Member since 1993
Texas Association of Basketball Coaches - Member since 2003
Mentoring Minds - Member Since 2011
International Coach Federation - Member since 2014

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Experienced Lending Manager resume

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Professional Summary
Motivated Business Analyst with experience on a large scale ERP implementation, excellent at juggling multiple tasks and working under pressure. 
  • Data management
  • Team leadership
  • Self-motivated
  • Strong communication skills
    Microsoft Word, Excel, Outlook, SharePoint
    • Microsoft Word
    • Excel
    • Outlook
    • SharePoint
Work History
Business Analyst/Conversion and Cut Over Lead, 10/2015 to Current
CCM Hockey Montreal, QC
  • Understand and analyze the impact of process changes and/or business requirements to the business units  
  • Identify underlying business needs and information related to project requirements
  • Specify requirements through communication with stakeholders, documentation and functional designs
  • Conduct functional testing 
  • Provide mapping documents for data conversion
  • Leading the conversion and cut over stream of a global ERP implementation
  • Documenting all cut over activities and aligning internal and external stakeholders 
Data Compliance Analyst, 10/2013 to 10/2015
CCM Hockey Montreal, QC
  • Maintain coherence and accuracy of critical data within the ERP databases
  • Monitor audit trails and controls to support data accuracy and operational processes
  • Troubleshoot accuracy errors
  • Tests data changes and review output
  • Maintain and document processes impacted by critical data
Client Services Coordinator/Compliance Specialist, 08/2011 to 05/2013
BackCheck Montreal, QC
  • Assisting newly contracted installation companies through the compliance process.
  • Duties include managing the compliance status as well as performing on-going insurance and financial checks on installation companies and their owners.
  • Searches conducted included a personal credit verification on the owners, a corporate credit verification on the companies and completing Criminal Record Checks on all employees of the installation companies as well as issuing security badges.
  • Answering applicant and client inquiries regarding issues with their files, interacting with Service Managers and managing their external website.
  • I was also the lead on our team with relation to Corporate Due Diligence checks.
  • Duties include performing checks such as corporate credit verifications, bankruptcy searches, article of incorporation verifications and civil court searches, analyzing the information, decision making and providing reports to the client in addition to writing internal procedures.
Human Resources Interviewer, 10/2009 to 08/2011
BackCheck Montreal, QC
  • Backcheck - Montreal, QC Conducting pre-employment background checks on behalf of various employers.
  • Conducting reference interviews, sending emails, handling inbound and outbound calls.
  • Answering both client and applicant inquiries regarding the status of the background checks.
  • Proofreading the final reports prior to sending the report to the clients.
  • Accuracy of the information that is being transcribe is of the utmost importance to ensure that we are not falsifying the information being provided.
Direct Banking Lending Manager, 03/2008 to 10/2009
Bank of Montreal Montreal, QC
  • Handling in-bound calls while providing excellent customer service.
  • Processing credit applications, financial transactions, customer concerns and requests and general inquiries related to personal banking.
  • Duties also included offering solutions and selling products that were beneficial to the client as well as advising clients of credit approval and refusal.
Customer Service Representative, 01/2007 to 04/2007
Sun Life Financial Services Ottawa, ON
  • Worked in a call centre environment dealing with life insurance policies, death claims, evaluating customer needs and referring them to appropriate departments within the company.
  • Confidentiality and discretion were of the utmost importance when dealing with clients.
Facilities Supervisor and Customer Service Representative, 08/2005 to 10/2006
University of Ottawa, Sports Services Ottawa, ON
  • Responsible for overall management of Sports Services Complex, supervising staff, selling memberships, setting up equipment, attending to injuries and other related duties.
Bachelor of Arts: Women Studies, 2012
Concordia University - Montreal
Women Studies
High School Diploma: 2003
École Secondaire Catholique Garneau - Ottawa, ON, Canada
Fluently bilingual (French and English, spoken and written)

  • National level strongwoman competitor and fitness enthousiast
  • Top 10 finish at 2017 NAS National Championships