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Overview

Energetic Property Officer with work experiences in managing property buildings. Organize and Presentable. Responsible to handle occupant requests & complaints & deal with emergency matters

Highlights
  • Fluent in English & Cantonese speakings. Good Mandarin
  • Well-communicate diversify culture background people 
  • Customer Service & Complaint Handling
 
  • Well-versed with Cap.344 BMO, DMC
  • Proficient in MS Word & Excel
  • Good Report & Notice written skills
  • Repair & Maintenance knowledge
Experience
SENIOR PROPERTY ASSISTANT Nov 2018 to Dec 2018
Jones Lang LaSalle Management Services Ltd. HONG KONG
 
Respond to occupant enquiries & complaints, do greetings
 
Sort out visitors in Front Desk & record down relevant details, ID
 
Perform regular security patrol, fill up report sheet of defects discovered in common area. Organize repairs with in-house technician
 
Monitor cleaner in doing their works & review the standard completed

Carry out management office work such as written of occupant notices, collect management fee & so on
 
Deal with emergency matters such as fire, typhoon, lost of electricity & Lift failure
 
Record any significant incidents in occurrence book and report to superior 
 
Conduct medium-to-short term repair maintenance on common facilities to ensure its safely conditions of use 

Assist property manager of others administrative or ad hoc duties 
 
Reasons to Leave: Working hours was too long, 6 days 12 hrs per day in this coy. Hence i prefer a new job of shorter time period
 
Look for expand my career in a larger scope coy. In where can find more opportunities
 
 
 
 
 
 


Overseas Property Specialist Apr 2010 to Dec 2016
RICH WORLD FINANCE SERVICES LTD. HONG KONG
 
Process new home mortgage loan applications
 
Evaluate and propose recommendations for loan application
 
Order of Valuation report from surveyor firms
 
Handling of enquiries from customers and branches
 
Work in administration areas with other departments on daily operations
 
Reasons To Leave: I start freshly in property mgt' industry, in time of industry was flourishing in HK. I can foresee opportunities to build a career pathway​
Home Loan Sales Consultant May 2006 to May 2007
AIMS HOME LOANS AUSTRALIA
 
Pro-actively seek new clients to make home loan business. Interview with them to gather credit information 
 
Answer loan enquires, follow up existing client account in providing continues services​
 
Summaries each case application and write up proper structure loan proposal for approval
 
Order of valuation report, to work out ratio analysis to calculate its capacity to repay 
 
Co-ordinate with house-selling department in making referrals 
 
Reasons To Leave:  After >25 yrs overseas living, I decided to go back H.K. for permanent living & working. So therefore quit this job
Lending Manager Jan 2003 to Mar 2006
MORTGAGE HOUSE OF AUSTRALIA AUSTRALIA
 
Build-up referral network & maintain relationships with business partners 
 
Pro-actvely seek for customers in writing commercial & home loan plus mortgage refinance
 
Monitor loan progress from application till approval stage. Keep in-touched with client
 
Collect required documents for submission. Gather Client together to go via others legal documents, e.g. letter of offer, interest rate & charges 
 
Reasons To Leave: Changed into a China-Based Finance Company - (Aims Home Loan), in where I can open-up the Asian Home Loan Market
 
 
 

Customer Service Representative Feb 2000 to Dec 2002
HSBC BANK AUSTRALIA
 
Process counter transactions for customers including deposit, withdrawal, telegraphic transfer, issue of bank cheque & demand draft 
 
Preparing necessary documents for opening and closing of accounts 
 
Balance off counter account in end of day 
 
Promote of credit cards & saving accounts
 
Reasons To Leave: Finished of position after gained of solid client service experience. Decided to progress into Mortgage sector in same industry 
 
 

Education
物業管理禮賓服務基礎證書 2018 循道衛理中心
 
QAS Certificate 2018 HONG KONG HUMAN RESOURCES LIMITED
 
Certificate in Property And Maintenance Management 2016 HONG KONG MANAGEMENT OF ASSOCIATION
 
Postgraduate Diploma in Accounting 1998 MACQUARIE UNIVERSITY AUSTRALIA
 
Bachelor of Arts major in Computer Science & chinese 1996 THE UNIVERSITY OF NEW SOUTH WALES AUSTRALIA
 
High School Certificate 1992 THE AUSTRALIA INTERNATIONAL INDEPENDENT SCHOOL AUSTRALIA


 
 
 
 
 

Job References

HIGH YEAR ENTERPRISES LTD.
 
Ms. Lam Wai Yee, Property Manager
Tel: (852) 9
Email:
RICH WORLD FINANCE SERVICES LTD.

Ms. Stephanie Hung, Manager
Tel: (852) 9
Email:
 
AIMS HOME LOAN
 
Ms. Jane Fong, Assistant HR Manager
Tel: (612) 9
1 month notice in advance
 
CURRENT SALARY: $13,500 p.m.
EXPECTED SALARY: $14,000 - $16,000 p.m.
This resume is created in 7 minutes.
Professional Summary
Motivated Business Analyst with experience on a large scale ERP implementation, excellent at juggling multiple tasks and working under pressure. 
Skills
  • Data management
  • Team leadership
  • Self-motivated
  • Strong communication skills
    Microsoft Word, Excel, Outlook, SharePoint
    • Microsoft Word
    • Excel
    • Outlook
    • SharePoint
Work History
Business Analyst/Conversion and Cut Over Lead, 10/2015 to Current
CCM Hockey Montreal, QC
  • Understand and analyze the impact of process changes and/or business requirements to the business units  
  • Identify underlying business needs and information related to project requirements
  • Specify requirements through communication with stakeholders, documentation and functional designs
  • Conduct functional testing 
  • Provide mapping documents for data conversion
  • Leading the conversion and cut over stream of a global ERP implementation
  • Documenting all cut over activities and aligning internal and external stakeholders 
Data Compliance Analyst, 10/2013 to 10/2015
CCM Hockey Montreal, QC
  • Maintain coherence and accuracy of critical data within the ERP databases
  • Monitor audit trails and controls to support data accuracy and operational processes
  • Troubleshoot accuracy errors
  • Tests data changes and review output
  • Maintain and document processes impacted by critical data
Client Services Coordinator/Compliance Specialist, 08/2011 to 05/2013
BackCheck Montreal, QC
  • Assisting newly contracted installation companies through the compliance process.
  • Duties include managing the compliance status as well as performing on-going insurance and financial checks on installation companies and their owners.
  • Searches conducted included a personal credit verification on the owners, a corporate credit verification on the companies and completing Criminal Record Checks on all employees of the installation companies as well as issuing security badges.
  • Answering applicant and client inquiries regarding issues with their files, interacting with Service Managers and managing their external website.
  • I was also the lead on our team with relation to Corporate Due Diligence checks.
  • Duties include performing checks such as corporate credit verifications, bankruptcy searches, article of incorporation verifications and civil court searches, analyzing the information, decision making and providing reports to the client in addition to writing internal procedures.
Human Resources Interviewer, 10/2009 to 08/2011
BackCheck Montreal, QC
  • Backcheck - Montreal, QC Conducting pre-employment background checks on behalf of various employers.
  • Conducting reference interviews, sending emails, handling inbound and outbound calls.
  • Answering both client and applicant inquiries regarding the status of the background checks.
  • Proofreading the final reports prior to sending the report to the clients.
  • Accuracy of the information that is being transcribe is of the utmost importance to ensure that we are not falsifying the information being provided.
Direct Banking Lending Manager, 03/2008 to 10/2009
Bank of Montreal Montreal, QC
  • Handling in-bound calls while providing excellent customer service.
  • Processing credit applications, financial transactions, customer concerns and requests and general inquiries related to personal banking.
  • Duties also included offering solutions and selling products that were beneficial to the client as well as advising clients of credit approval and refusal.
Customer Service Representative, 01/2007 to 04/2007
Sun Life Financial Services Ottawa, ON
  • Worked in a call centre environment dealing with life insurance policies, death claims, evaluating customer needs and referring them to appropriate departments within the company.
  • Confidentiality and discretion were of the utmost importance when dealing with clients.
Facilities Supervisor and Customer Service Representative, 08/2005 to 10/2006
University of Ottawa, Sports Services Ottawa, ON
  • Responsible for overall management of Sports Services Complex, supervising staff, selling memberships, setting up equipment, attending to injuries and other related duties.
Education
Bachelor of Arts: Women Studies, 2012
Concordia University - Montreal
Women Studies
High School Diploma: 2003
École Secondaire Catholique Garneau - Ottawa, ON, Canada
Languages
Fluently bilingual (French and English, spoken and written)
Hobbies

  • National level strongwoman competitor and fitness enthousiast
  • Top 10 finish at 2017 NAS National Championships
This resume is created in 7 minutes.
Summary
Adaptable Warehouse Associate with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.
Skills
  • Shipping and receiving
  • Safety-oriented
  • Results-oriented
  • Multi-tasker
  • Customer-service focused
  • Strong communication skills
Experience
Warehouse Associate Nov 2010 to Jan 2011
Express Employment Professionals Melbourne, FL
  • Maintained accurate stock records and schedules.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
Sales Consultant Jan 2010 to May 2011
Green shield Financial Services Allen, TX
  • Developed, produced and enhanced risk reports for all business units.
  • Communicated regularly with management regarding portfolio performance and new loan transaction quality.
  • Implemented financial planning recommendations.
Lending Manager Sep 2002 to Aug 2007
Supreme Lending Dallas, TX
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Created charts and graphs to illustrate daily, monthly and annual financial reports.
  • Monitored risk accounts on a weekly, monthly, quarterly and annual basis.
Education and Training
Communications Western New Mexico University Silver City, NM, United States
Communications and Public Relations Georgia Southern University Statesbourough, GA, United States
This resume is created in 7 minutes.
Summary
I am a loyal, dedicated and self motivated individual currently seeking to reach all new possibilities within the industry. I am always up for new challenges. I am seeking a position where I can develop and exceed any new employers expectations. 
Highlights
  • Prior NMLS Registered
  • LOS Operating System-Emcompass
  • Fannie Mae
  • CFPB
  • SAFE ACT
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Powerpoint
  • Outlook
  • Windows Office 
Accomplishments
Always exceed the goals that upper management expected from me 
?Maintain a professional relationship with clients that led to them always coming back to our company 
Experience
Escrow Assistant, 06/2014 to 08/2015 Monteith Abstract & Title Company - Killeen, Texas Resolving title defects; satisfying existing liens and encumbrances against property or principals. Kept all lines of communication open with all real estate agents involved in the file. Worked closely with lenders to help determine areas of defects on title reports to ensure they were cleared within a reasonable amount of time. Resolved seller disputes that would arise from court documents not filed of record within the county clerks office. Responsible for over 100 files a month based on current market volume. 
Mortgage Lending Manager, 11/2011 to 07/2013 Texell Credit Union - Temple, Texas
Produced over $ 2 million dollars a month in new originated loan dollars with a staff of three employees. I was responsible for originating and funding in-house refinance and purchase loans. I worked closely with our investors to seek approval for FHA, VA, and Conventional loans. I also processed, funded, and imported new loans on our operating system, Episys. I worked with investors that included; Crescent Mortgage, Flagstar Wholesale Lending, and Southwest Mortgage. REsponsible for monthly Profit & Loss Statements, Loan Production Report, and briefing our Board of Directors on the profit within my department. I conducted morning meetings with staff to track all loan applications and current contacts that were made. I attended Chamber events monthly to promote our products and introduce our credit union.  
?
Branch Manager, 07/2010 to 11/2011 Texell Credit Union - Belton, Texas Establishing and maintaining effective relationships with new and existing members, identifying their needs and advising on the suitability of services. Maintain a staff of three Financial Service Specialists and five tellers. Underwrote loans and maintain branch loan goals. Prepare weekly reports and review current branch operations with senior management. Tasked with seeking new areas of opportunity for branch revenue growth which I completed with contacts made within the city. 
Shift Supervisor, 11/2008 to 05/2016 Starbucks Coffee - Killeen, Texas Maintained a calm demeanor during periods of high volume to keep store operating to standard and to set a positive example for the shift team. Responsible for store operations which included, but not limited to; cash management, deposits, and safe balancing daily. 
Escrow Officer, 03/2006 to 10/2008 Land Exchange Abstract & Title Company - Killeen, Texas Ordering title reports; resolving title defects; satisfying existing liens and encumbrances against property or principals. Reviwed property surveys as needed and resolving any issues that could arise with the issue of a title policy. Worked one on one with several successful builders within the area that only worked directly with me. Ensured all closing took place by the sales contract date. 
Branch Manager, 10/1996 to 02/2008 First National Bank Texas - Killeen, Texas Established and maintained effective relationships with new and existing customers, establishing their needs and advising on the suitability of services. Maintaining a staff of 23 employees in both customer service and teller operations. Maintaining branch new accounts goal and teller outages to a minimum. Overseeing daily safe deposit box transactions to ensure correct procedures were followed per state guidelines. 
Education
Associates: Finance Central Texas College - Killeen, Texas, USA Currently pursing this degree 
This resume is created in 7 minutes.
Professional Summary
Nearly thirty years experience working in financial services and higher education communities establishing partnerships that enhance the academic and broader communities. Service and leadership on multiple boards and committees within the higher education, credit union,and community/non-profit sectors. Strong advocate for community engagement and education pipeline programs that help facilitate college readiness and encourage all youthto reach their full educational potential. Supporter of all post-secondary education that puts Texas graduates in a position for their own individual future success whether it be trade, technical, community, or four year college.Current Community Leadership/Involvement: University of Texas (UT) Division of Diversity and Community Engagement, UT Neighborhood Longhorn Program, Texas State University Library and Wittliff Collections, Round Rock Chamber Talent Development Council, Round Rock Economic Development Partnership, San Marcos Economic Development Partnership.
Skills
Strategic focus and perspectiveRelationshiporiented and drivenAward winning Business Development ProfessionalNegotiator ofstrategic partnershipsCommunity volunteer

Strategic relationship developmentWell connected professionalEnterprise-wide FocusBusiness development and marketing strategistLong term visionCredit Union Advocacy
Work History
Education Lending Manager and Senior Manager, University Relations, 01/2001 to 11/2016
University Federal Credit Union
  • Concurrently served as Education Lending Manager and Senior Manager of University Relations through wind-down of education lending program in 2010.
  • Was responsible for oversight and operations of Education Lending staff as well as strategy, product development, marketing/business development for large education lending operation
  • Funded and managed over $120 million per year loan volume.
  • Developed and maintained critical relationships with colleges and universities
  • Created marketing and business development plans for annual education loan campaigns
  • Maintained secondary market relationships, negotiated loan purchase agreements, and oversaw monthly and annual loan sales responsible for generating interest and non-interest income
  • Coached, developed, and lead team of education loan professionals to ensure quality service standards exceed expectations of schools/students

ACHIEVEMENTS:
  • Grew education loan portfolio from $35MM/year to over $120MM/year to over $1B in loans funded
  • Managed secondary market relationships and sales of over $1B in loans to the secondary market
  • Served on US Department of Education Negotiated Rulemaking Committee (alternate, with USC CU) for Federal Family Education Loan Programs to draft federal legislative changes to the program
  • Lobbied with CUNA on behalf of Credit Unions in Education Lending
  • Grew relationships with universities from 15 universities to over 200 universities
  • Managed and oversaw the wind-down and selling of all education loans to the US Department of Education with no major problems and with no disruption to students or schools.
  • Developed and executed first ever campus development plan to identify and cultivate new university relationships outside of education lending (began effort in 2001 - see Senior Manager, University Relations above)
Regional Relationship Manager, 04/1996 to 12/2010
Chase/Education Finance Center
  • Was responsible for building and maintaining relationships with financial aid offices at colleges and universities in Texas and the Southwest Region of the US.
  • Developed and maintained critical college and university relationships Represented Chase Education Finance at financial aid conferences and college and career fairs in Texas, the Southwest, and National level to build awareness for Chase education loans.
Assistant to the Regional Vice President, 12/1990 to 04/1996
Chase Manhattan Bank
  • Assistant to the Regional VP, Education Finance Southwest.
  • Coordination of large scale events and conference exhibits.
  • Management of Databases and Reporting.
Assistant to the Regional Vice President, 01/1989 to 12/1990
Chase Manhattan Bank
  • Assistant to the Regional VP, Education Finance Southwest.
  • Coordination of large scale events and conference exhibits.
  • Management of Databases and Reporting.
Education
Bachelor of Science: Business/Marketing, 2005
CUES CEO Institute, Certified Chief Executive (2017) -
  • Cornell University, Johnson School of Management, 2013
  • University of Virginia, Darden School of Business Administration, 2014
  • University of Pennsylvania, The Wharton School, 2016
Community Leadership, Boards, Committees
Current Advisory Council, UT Division of Diversity and Community Engagement | Current Advisory Council, Texas State University Library and Witttliff Collections | Current Board Member, University of Texas Neighborhood Longhorn Program | Current Advisory Council, Round Rock Chamber Economic Development Partnership | Current Council Member, Round Rock Chamber Talent Development Council | Current Member, Greater San Marcos Economic Partnership | Former Co-Chair, 2016 Austin Chamber Membership Campaign | Former Board President, Volunteer Services, University Medical Center Brackenridge | Former, Seton Nurse Scholarship Committee | Former Advisory Council Member, University of Texas Service Scholars |Former Co-Chair, Executive Committee, CUNA Marketing and Business Development Council | Former Chair, Communications, CUNA Marketing and Business Development Council | Former Steering Committee Member, St. Edward\'s University Business Development Council | Former Lender Advisory Board Member, Texas Guaranteed Student Loan Corporation | Former Member, Austin Chamber, Education Task Force, FAFSA Marketing Workgroup | Former Steering Committee Member, Austin O2 Society (American Lung Association) | Former Steering Committee Member, UT Project (Campus-wide Academic Service Learning Initiative) | Former Alternate Member with USCCU, US Department of Education Negotiated Rulemaking Committee (Federal Family Education Loan Program)
Affiliations
Round Rock Chamber of Commerce |Round Rock Momentum | Greater Austin Chamber of Commerce | San Marcos Chamber of Commerce | San Marcos Economic Development Partnership | Credit Union Executive Society | CUNA Marketing and Business Development Council | Texas Credit Union League now Cornerstone CU League | St. Vincent de Paul Catholic Church Member | Texas State Parent and Family Association |Honorary Member, UT Black Faculty/Staff Association | Honorary Member, UT Hispanic Faculty/Staff Association | Former, Seton Circle | Former, Association of Texas Lenders for Education | Former, National Association of Student Financial Aid Administrators | Former, Southwest Association of Student Financial Aid Administrators | Former, Texas Association of Student Financial Aid Administrators | Former Rouse High School Volleyball and Baseball Booster Club Boards