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Professional Summary

Cash applications specialist who effectively serves as the first point of contact for employee-related issues and adept at successfully solving complex problems. I am seeking a position in a results oriented company that is seeking an ambitious and career conscious person that is a team player, enthusiastic, detail oriented, and dependable.

Work History
Cash Applications Team Lead, 11/2015 to Current
United Health Group Duluth, GA
  • Responsible for the day to day supervision and coordination of the Cash Applications workload and processes.
  • Reviews and assists in resolving any Cash Application/Refund related issues.
  • Daily deposit reconciliations and assists with month end processes.
  • Escalates all potentially critical client payment and refund issues.
  • Reports lockbox incidents and/or documentation requests to the designated banking contact.
  • Identifies and communicates process needs.
  • Monitors and submits team productivity reports.
  • Coaching and providing feedback to team members to ensure compliance with quality standards, processes, and policies.
  • Resolves misapplied payment requests and unapplied payment reports.
  • Assists with posting payments received through the lock box and ACH payments. 
  • Assists the accounts receivable and accounting department with any account issues.
  • Coordinates the  monthly team meetings and team training.
  • Ensures that all SOPS are updated and available to the team. 
Cash Applications Specialist, 04/2011 to 11/2015
United Health Group/ Cypress Care Duluth, GA
  • Responsible for posting payments received through the lock box application.
  • Responsible for posting electronic and manual payments.
  • Assisted in balancing daily deposit batches.
  • Prepared refund requests and packages for the refund department.
  • Responsible for reviewing and updating the daily deposit log.
  • Assisted the accounts receivable department with any account issues.
  • Assisted the department manager in meetings and training sessions.
  • Assisted the department manager in monthly balancing.
  • Responsible for pulling the daily bank statements and submitting to the team.
  • Resolved misapplied and unapplied payment report.

Account Coordinator/ Payment Processor, 05/2006 to 03/2011
MAG Mutual Healthcare Solutions Atlanta, GA
  • Posted insurance and patient payments, adjustments, and denials.
  • Electronic payment posting for Medicaid, Medicare, BCBS, and UHC.
  • Charge Entry and Voids.
  • Charge and payment audits.
  • Downloaded electronic remits from Gateway and Payspan.
  • Acted as a liaison between clients and the outsourced staff.
  • Obtained requested information for client assistance logs.
  • Filed all secondary claims.
  • Worked credit balance reports and prepared refund requests.
  • Prepared deposit logs and distributed to clients.
  • Prepared month end balance.
  • Reviewed gateway rejections.
  • Handled daily correspondence and requests from clients, customer service, and the collection agency.
  • Provided back up coverage to customer service and the mail room.

Billing Assistant, 09/2005 to 05/2006
Surgical Assistants Of America Duluth, GA
  • Posted insurance and patient payments, denials and adjustments.
  • Filed secondary claims.
  • Prepared refund requests.
  • Prepared appeals.
  • Assisted patients with billing questions.

Payment Processor, 09/2002 to 09/2005
Delaney Radiologists Wilmington, NC
  • Posted insurance and patient payments, denials, and adjustments.
  • Prepared bank deposits and notified accountant of any changes.
  • Performed daily balance of batches.
  • Provided phone coverage and assisted patients with billing questions.
  • Insurance follow up.
  • Prepared refund requests.
  • Trained New Employees.

Medical Billings And Collections Assistant, 03/2002 to 09/2002
Pine Valley Urgent Care Wilmington, NC
  • Worked insurance aging report and denials.
  • Filed secondary claims.
  • Posted insurance and patient payments.
  • Entered patient demographics and collected co-payments.
  • Keyed in CPT codes and ICD-9 codes.
  • Closed out batches and performed daily balance.

Appointment Seceretary, 07/2000 to 03/2002
Wilmington Health Wilmington, NC
  • Maintained the schedule for twelve health care providers.
  • Checked patients in and entered their demographics.
  • Scheduled routine follow up appointments and referrals to specialists.
  • Handled necessary paper work for managed care insurances.
  • Contacted patients to remind them of scheduled appointment

Medical Receptionist, 09/1998 to 07/2000
Wilmington Internal Medicine Wilmington, NC
  • Daily balance and closed batches.
  • Filed and copied medical records.
  • Answered phones and reminded patients of their appointments.
  • Scheduled appointments and procedures.
  • Checked patients in and out for their appointments.
  • Obtained insurance authorizations.
  • Keyed in CPT codes and ICD-9 codes

  • Customer Service
  • Strong Communication Skills
  • Complex Problem Solving
  • Account reconciliation
  • Time Management
  • Superior attention to detail
Associate of Arts: Business Administration, 09/2010
American Intercontinental University - Atlanta, GA
  • Concentration in Medical Billing and Coding

Academic Diploma: 06/1998
North Brunswick High School - Leland, NC
This resume is created in 7 minutes.
To obtain a rewarding and challenging position as a clerical assistant.  
Core Strengths
  • Strong organizational skills
  • Time Management
  • Telephone Skills
  • Filing
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Type 50 WPM
Work Experience
Office Secretary 09/2011 to Current Teresain House Albany, NY
Office Secretary 2013 - Present
  • Filling, Coping, Mailing, Copy cost out, Faxing
  • Access database
  • Reviewing applications and sending them to the correct department
  • Reference Calls
Receptionist/ Switchboard Operator 2012 - 2013 
  • Answer incoming calls and directing them appropriately
  • Alert staff of alarms by making overhead pages and announcements     
  • Greeting and direct visitors in the right direction
  • Take Messages
Resident Assistant 2011 - 2013
  • Help serve breakfast
  • Laundry
  • Make Beds
  • Assist residents to appointments
Payment Processor 04/2009 to 12/2009 Enlightened Inc. Albany, NY
  • Sent mail
  • Sort mail
  • Process mail on the computer
Educational Background
High School Diploma 2008 Schenectady High Schnectady, New York
  • 2010 - State Clerical Exam - 90%