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Senior Payroll Coordinator skilled at streamlining processes and documentation with areas of expertise include benefits, payroll processing and employee relations.
  • Ultipro Software
  • ADP
  • Ceridian Web
  • Heartland Web
  • Paychex
  • Stromberg Time and Attendance
  • Multi-State and Local Taxation
  • Attention to Detail
  • Customer Service Oriented
  • Kronos
  • Lawson Payroll System
Bachelor of Arts David N Myers University Cleveland, Ohio Information Technology
Associate of Arts Bryant And Stratton College Parma, Ohio Administrative Assistant
Accel Schools Senior Payroll Administrator | Independence, OH 10/2019 to Current
  • Administrate biweekly payroll for 19 schools for all hourly and salary employees on Ultipro software.
  • Audit all hourly time cards and verify for accuracy and then enter time into import spreadsheet to import for payroll processing.
  • Audit all request paid time off requests and enter into spreadsheet to be uploaded for payroll processing.
  • Audit all new hire information for rate/salary, status, position, and etc to ensure first check is accurate.
  • Audit and finalize all salary final payments for terminations or resignations.
  • Responsible for auditing all PTO carry over and PTO payout at the end of the year.
  • Responsible for end of year payroll processing for fiscal year end reporting.
  • Responsible for tracking benefits in the arrears for employees who go out on a leave of absence and needs to make up payments for.
  • Responsible for the coding of G/L information for multiple jobs worked during the week per employee.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Constructed leave pay schedules, and worked closely with Human Resources to pay out bonuses, severances, stipends, and quarterly bonus payments.
  • Managed files and payroll for over 19 schools.
Olympic Steel Inc. Senior Payroll Administrator | Bedford Heights, OH 01/2018 to 10/2019
  • Processed payroll for 1,355 employees (hourly, salary, union and nonunion) weekly.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Submitted child support payments online.
  • Prepared garnishments payments to submit to A/P for processing of checks.
  • Made rate changes (hourly/salary), department changes, supervisor changes, shift changes, G/L coding, and other HR information in Lawson payroll system.
  • Entered all new hires and terminations in Lawson payroll system.
  • Processed termination (severance payments and vacation payment)
  • Resolved vacation and floating holiday accrual plan issues
  • Entered all union dues as well as processed billing payments for all union dues and reconciled any issues.
  • Reduced payroll accrual processing time 10% by using payroll reports and cheat sheets to handle union employees hours in Kronos time keeping system.
  • Handled all manual checks and initiated direct deposits for employees as needed.
  • Activated Bank of America prepaid cards online with bank.
  • Print and ship all live checks.
  • Upload ACH file to bank
  • Handled positive pay for live checks with bank
  • Process payments for safety bonus monthly and quarterly
  • Process sales incentive payments quarterly.
Real Alloy Payroll Coordinator | Beachwood, Ohio 12/2015 to 01/2018
  • Process weekly and semi-monthly hourly/salary payrolls
  • Business Locations in Illinois, Michigan, West Virginia, Arizona, Tennessee, Kentucky, Idaho, Oklahoma, Indiana, Ontario Canada, Alabama, and Indiana
  • Real alloy has 18 salary payroll groups, 18 weekly pay groups, and 1 biweekly pay group. Responsible for cross training of all payroll processing procedures for all pay groups. Responsible for 8 salary pay groups and 7 weekly pay groups
  • Reconcile and Audit all payroll processed
  • Complete Funding Reports for Funding of payroll to Bank to cover cost of checks, direct deposits, taxes, and wage attachments
  • Run/Generate/Reconcile G/L report and reporting to make sure G/L matches Funding and Payroll Processing
  • Enter Garnishments and audit that garnishments taken were paid by third party
  • Reconcile each payroll so that when it is time to file quarterly reports our reconciliation of payroll per pay period matches our quarterly filing reports
  • Back up person to upload positive pay files and ACH files for payroll into Corporate bank once payroll is finished to pay employees
  • Verify all print vendor files are accurate and send over thru a secure data base so that all paychecks get printed in a timely fashion and out for delivery on time.
GCA Services Group Payroll Specialist | Cleveland, OH 10/2011 to 12/2015
  • Process weekly/biweekly payroll in multiple states (MT, ND, ID, WY, NV, UT, CO, SD, NE, KS, OK, MN, IA, MO, AR, LA, MS, WI, IL, MI, IN, and OH.
  • Maintain and process Federal and State W2 forms.
  • Enter direct deposits Complete verifications for Federal, State, Local agencies, banks, and apartment leasing.
  • Respond to all inquires on payroll matters by phone or email.
  • Manual check issued - retro pay, bonus, terminations, new hires, and transfers.
Heartland Payment Systems Payroll Processor | North Olmsted, OH 05/2010 to 07/2011
  • Processed payroll for 260 clients.
  • Process payroll for weekly, bi-weekly, semi-monthly, and monthly clients.
  • Handled and logged all tax notifications with the tax department.
  • Received clients payroll by either email, fax, call in, call out, or web.
  • Responsible for entering new hires, terminations, pay changes for all clients except for web based clients.
  • My day to day position was all about processing payroll.
Flight Opions, LLC Payroll Administrator | Richmond Heights, OH 05/2006 to 04/2009
  • Processed payroll for 1500+ employees paid hourly and salary.
  • Payroll was processed semi-monthly prior to 4/1/2007 and then bi-weekly after 4/1/2007.
  • Used Ceridian 550/Ceridian Web based payroll system prior to 4/1/2007 and Paychex System along with Stromberg Time and Attendance System after 4/1/2007.
  • Responsible for payment and compliance for short term disability, workers compensation, military, and FMLA leave.
  • Responsible for pilot/flight attendants overtime and PTO pay.

GSNEO - Girl Scouts of North East ohio

Girl Scout Leader

  • Created Standard Operation Procedures for Lawson Payroll System as follows:
  • 1st - detailed notes on how to run every step of the payroll process
  • 2nd- detailed notes on how to enter a new hire
  • 3rd- detailed notes on how to process a termination
  • 4th- detailed notes on how to enter payroll adjustments on an employees check
  • 5th - detailed notes on how to handle union hourly payroll
  • 6th - detailed notes on how to issue a manual check
Movies, Hiking, Swimming, and spending time with friends and family

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Professional Profile

Senior payroll specialist, with solid technical knowledge, committed to delivering the highest level of payroll related services to clients and customers, in line with service level agreements and legal reporting obligations. Offers 18+ years of multi-state Australian payroll and compliance experience using a variety of HRIS/Payroll systems, with the flexibility to adapt to either a HR or Finance focused payroll environment.

Key Skills and Personal Attributes
  • Analytical skills
  • Mathematical/reconciliation skills
  • Investigative approach
  • Problem solving
  • Multiple payroll systems
  • Time management
  • Manage conflicting and non-negotiable deadlines
  • High attention to detail
  • Independent worker
  • Relationship building
  • Led the successful implementation (together with the payroll team of Atlas Copco Australia) in demerging Epiroc Australia's payroll and reporting structure from Atlas Copco Australia as per a global initiative to create a separate entity in the Mining and Rock division (Epiroc) on 1 November 2017.
  • Implemented a new timesheet upload process that increased the accuracy of manual timesheets during the fortnightly payrun and decreased the time and financial cost of having to process ad-hoc pay cycles.
  • Automated a manual process in the payroll system to maintain superannuation and LSL accruals locally for outgoing Epiroc Australia expats
  • Identified and corrected the overpayment process at the University of Sydney, where overpayments from previous financial years were only being recovered as net overpayments instead of gross overpayments, resulting in a cumulative loss of funds over several years.
  • Reviewed and implemented additional checks in the payroll process for The University of Sydney to assist in identifying duplicate leave entries prior to finalisation to prevent overpayments.Automated the manual process of maintaining the fortnightly SmartSalary novated lease process for the University of Sydney.
  • Created a Remuneration Package calculator for SAI Global using Excel to assist the payroll team in accurately breaking down the components of complex packages that included grandfathered agreements such as super top-up, and various vehicle benefit options. This calculator is still currently being used by SAI Global.
Work Experience
09/2017 to Current
Payroll Analyst Epiroc Australia Pty Ltd Blacktown, NSW

Responsible for the full function processing and compliance of Epiroc Australia's national payroll (600+ employees).

  • Processing the fortnightly payroll and ad-hoc pay cycles using multiple awards and EBAs, or National Employment Standards as per Fair Work Australia.
  • New hires, terminations, allowances and deductions maintenance
  • Month end reporting - third party deductions, monthly payroll tax, monthly superannuation remittance via Colonial First State clearing houseSupporting the Finance team in the Philippines and Malaysia with payroll accounting reports and queries
  • Processing annual company Variable Compensation benefits, quarterly sales commissions, and annual salary review
  • End of financial year process and STP reporting, including payment summary distribution
  • Liaising with the Epiroc office in Belgium to accurately maintain local superannuation for outgoing Australian expat workers
  • Maintaining workers compensation and salary continuance
  • Calculating overpayments and negotiating repayment plans.
  • Preparing audit requests from State Revenue offices.
  • Mapping pay codes and reconciling payroll clearing accounts.
  • Training and mentoring support officers to process the payroll.
  • Identifying areas to improve the accuracy rate and time spent processing the payroll.
03/2014 to 09/2017
Senior Payroll Officer The University of Sydney Forest Lodge, NSW

Shared responsibility with other Senior Payroll Officers in the fortnightly and ad-hoc pay run for 12,000 permanent and casual, professional and academic staff, using AscenderPay (previously Alesco Talent 2) payroll system.

  • Running the pay includes uploading of timesheets and SmartSalary deduction files; investigating error alerts triggered by the system; processing salary level increments; processing Centrelink Paid Parental Leave payments; running DiscovererPlus reports to identify unpaid transactions, duplicate leave entries and flag potential overpayments; checking and analysis of payroll reports; checking termination/redundancy payments and any other special pays; reconciling the payroll file to the bank file; reconciling the deduction file; preparing the paperwork and payroll report for sign-off; uploading the bank file into NAB Online. Running electronic payslips, costing and closing off pay periods.
  • Ownership of the redundancy function that provides a specialised service to the HR Relationship Group by assisting them with redundancy calculations. Processing payments for voluntary and involuntary redundancies and highly confidential separation agreements.
  • Complex sick leave and long service leave reconciliation.
  • Reconciling the SmartSalary salary sacrifice deduction file
  • Mentor and train the payroll officers and other members within the HR Service Centre to investigate and solve payroll queries.
  • Act as an escalation point of complex payroll queries.
07/2013 to 10/2013
Senior Payroll Specialist Thales Australia Sydney Olympic Park, NSW
A 3 month contract overseeing the accurate processing of payroll and ad-hoc payments made by the payroll transaction team, ensuring data integrity for masterfile changes, payroll accounting duties, and that compliance with current legislation and audit requirement is achieved.
  • New hires and processing all masterfile changes (salary, health, pay adjustment etc.)
  • Checking and approving ad-hoc payments prepared by the payroll administrators
  • Overseeing the progress and action of service requests logged in NeoCase
  • Investigating and responding to escalated queries
  • Preparing weekly, fortnightly and monthly payroll breakdown report
  • Monthly superannuation reconciliation report
  • Reconciling novated lease wash-ups using advice from SG Fleet
  • Maintaining and reconciling the payroll clearing account (net pay clearing, PAYG clearing, superannuation clearing, deduction sub-accounts)
  • Documenting procedures and creating process checklists to assist with audit compliance
06/2012 to 03/2013
Senior Payroll Officer SAI Global Pty Ltd Sydney, NSW
Full function ADP processing of 1,200 fortnightly employees across 4 divisions and delivering payroll accounting support to the Finance team.
  • New hires, intercompany transfers, masterfile changes
  • Calculating and cross checking all termination types
  • Responding to payroll queries
  • End to end payroll process that included coding and entering manual casual timesheets, overtime claims, kilometre reimbursements, on call allowances, Centrelink Paid Parental Leave payments, running payroll and costing processes in the system, investigating and explaining pay variances, reconciling the payroll and producing final reports with supporting documentation, uploading the EFT file into Westpac Online and running electronic payslips
  • Fortnightly remittance of group taxes, reconciliation and remittance of superannuation through BT Clearing House online
  • Monthly remittance of deductions
  • Running month end process - posting pay details to the journal, posting journals to the general ledger, reconciling payroll reports to the general ledger account, running costing, leave liability and headcount reports, reporting of multi state company payroll tax liabilities
  • Miscellaneous projects - system data integrity checks, annual salary review data checks
06/2009 to 06/2012
Senior Payroll Officer Downer EDI Shared Services North Ryde, NSW
Full function Oracle payroll processing of 350 fortnightly salaried, 25 fortnightly wages, 40 monthly salaried, and 20 fortnightly Papua New Guinea expatriate employees. Waged EBA's include the call centre and Internal Technicians awards.
  • New hires and 457 visa check procedures
  • Processing all termination types within NES guidelines, calculating taxes in accordance with ATO requirements and checking LSL accrued through the appropriate state board
  • Processing manual payments, deductions, allowances, novated lease wash-ups, salary sacrifice super requests, leave requests, rate changes, LAFHA and back payments where due
  • Running payrolls and reconciling pay reports; loading bank files into ANZ online and releasing funds when payrolls have been approved by senior management
  • Master data maintenance
  • Supplying pay reports and costing details to Finance
  • Payslip distribution
  • Reporting system configuration faults by raising "bug" incident reports to assist in improving payroll system accuracy and performance
  • Assisting the Oracle system support team to clear "bug" items in the development and testing of solution patches in test environments before it it is deployed in the Production payroll environment
  • Responding to payroll queries
  • Creating employee files and maintaining a shared payroll system
  • Training new payroll officers
06/2008 to 06/2009
Assistant Financial Accountant Mobile Messenger Australia Pty Ltd Sydney, NSW
Payroll accounting/financial accounting focused role using MYOB. Stand-alone fortnightly payroll preparation for approximately 90 employees in Australia and New Zealand.
  • Preparing timesheets and payroll exception reports for submission to third party vendor (AussiePay)
  • Uploading payroll files from AussiePay into MYOB and reconciling payroll accounts
  • Remitting tax payments to the Office of State Revenue (Australia) and Inland Revenue (NZ) and KiwiSaver superannuation payments
  • Raising accounts payable invoices and preparing paperwork for review and sign off by the authorisor
  • Preparing payments in Westpac business banking for approved accounts payable invoices
  • Processing monthly credit card revenue payments through St George merchant website
  • Following up reminder and recovery procedures for overdue accounts
  • Recording financial transactions and journal entries in MYOB
  • Assisting the Financial Accountant in the month end reconciliation of general ledger accounts
02/2008 to 06/2008
Payroll Specialist, Shared Business Service Boral Ltd Prospect, NSW
Payroll processing using Chris5/21 to pay 360 weekly construction and materials wage employees from Western Australia and South Australia in accordance to various EBA's and conditions of employment. This includes the Quarry Workers' WA Award, Transport Workers WA Award, Transport Workers (Passenger Vehicles) SA Award.
  • Data entry of timesheets, workers compensation and applications for leave
  • Weekly processing of the payroll that include checking various reports to detect errors in payment, such as this pay vs last pay, variance reports, etc.
  • Ensuring RDO's are correctly deducted from their pay, leave loading is correctly applied to annual leave taken, hourly rates and allowances for each employee matches the award class they are set up under
  • Reconciling the weekly payroll data, including off-cycle manual payments, termination payments, and payments made in advance (leave).
  • Creating new starters and maintaining employee details, such as transfers, rate changes, personal deductions and taxation details.
  • Processing terminations
  • Process award and EBA rate increases and back payments if due.
  • Complete average weekly and labour price index surveys from the Australian Bureau of Statistics every quarter. Complete reports requested by the Western Australia Long Service Leave board for employees and organise cheque payments for amounts due every quarter.
05/2007 to 02/2008
Payroll Administrator United Group Limited North Sydney, NSW
9 month contract full function payroll role using both Aurion pay system and Pronto time and attendance to pay multi-state weekly Resource and Infrastructure wage employees.
  • Processing hours entered into Pronto and transferring interpreted data into Aurion
  • Reconciling reports between Pronto and Aurion
  • Processing termination payments
  • Building relationship with site administrators
  • Responding to payroll queries
  • New hires, local and 457
  • Maintenance of payroll and employee data
12/2005 to 05/2007
Payroll Assistant NSW Police NSW Police Headquarters, Parramatta, NSW
Contract role entering and maintaining payroll and employee data using SAP.
  • New hires, data maintenance, salary changes, allowances, deductions
  • Producing hard copy payslips
  • Completing Centrelink and Family Assistance work reports
  • Completing bank and finance company work details request
  • Filing and other administrative duties
03/2005 to 10/2005
Debt Recoveries Officer NSW Department of Education and Training Blacktown State Office, NSW
Ownership of a highly sensitive special project which was the recovery of the salary overpayments.
  • Investigating and calculating overpayments
  • Raising overpayment case files (producing notification letter, calculation and repayment options)
  • First point of contact for overpayment queries
  • Negotiating repayment plans with employees
  • Maintaining a register of overpayments paid and outstanding
  • Sending reminder notices for overdue files
  • Referring aged cases and writing case reports to collection agencies
  • Referring unrecoverable debts to Finance with a report detailing recommendation to be written off as a bad debt
05/2001 to 03/2005
Payroll / Support Officer NSW Department of Education and Training Blacktown State Office, NSW
Trained into a Payroll Officer role from a general Support Officer role. Responsible for entering and maintaining data into IBM AS400 payroll system for a share of casual NSW Department of Education employees that include teachers, principals, school administrative staff, general assistants, farm assistants, tutors, senior education officers and clerical officers/crown employees.
  • Manual timesheet entry for casual and temporary staff
  • Enter leave applications and maintain records
  • Complete Centrelink and Family Assistance reports
  • Calculate back payments/overtime
  • Process maternity leave applications
  • Relieving at switchboard/front desk reception
  • General filing
Certificate IV: Business Services (Accounting) Western Sydney Institute of TAFE Blacktown, NSW, Australia
Higher School Certificate Quakers Hill High School Quakers Hill, NSW, Australia
Janet McQueen
HR Business Partner, Epiroc Australia
0400 609 146
Lindley Itable
Finance Team Leader, Epiroc Australia
​0407 454 088
Kathy Hutton
(Previous) Team Leader, Salaries payroll, Downer EDI Shared Services
0438 254 670
Massooda (Maz) Evans
(Previous) Project Payroll Manager, SAI Global Pty Ltd
​0416 117 123 

This resume is created in 7 minutes.
Professional Summary
Over 5 years Accounting, Fianance Analysis and Reporting experience in varied industry area including month end and year end consolidated reports, balance sheet reconciliation, fixed asset maintenance, budgeting and forecasting, GST/BAS and payroll tax, cash flow reporting and variance analysis. Strong analytical skills and my ability to use those skills to see all sides of a problem. Highly effective communication skills and ability to work with all types of people.
  • SAP 2 (years usage experience)
  • Advance Microsoft Excel
  • Oracle E-Business Suite
  • Project Management
  • Superior attention to detail
  • Chris21
  • Bookkeeping Fixed assets reporting familiarity
  • Budget development
  • Account reconciliation



  • Budget analysis expert
  • Financial reporting
  • Financial and operational reporting
  • Individual tax returns
  • Internal and external auditing
  • General ledger accounting
  • AP and statutory reporting
  • Strong interpersonal skills
Work History
Reporting Analyst-IT Commercial Operations 10/2016 to Current
NBN Australia Sydney
  • Reviewing and preparing accruals, recovery journals and adjustments, reviewing and ensuring accurate project coding, following up on the receipting of purchase orders during the month.
  • Prepare and review account reconciliations and ensure timely resolution of variances.
  • Maintain an internal control environment appropriate to the level of risk.
  • Ensure financial reporting responsibilities for all internal and external stakeholders are met.
  • Review of operational controls & risks including recommendations on identified gaps; suggesting process improvement initiatives to boost end to end process efficiency.
  • Ensure compliance with appropriate accounting standards and principles and regulatory requirements.
Payroll Administrator 09/2015 to 08/2016
Coles Australia Canberra
  • Coordinate with and provide assistance to financial services staff to ensure the efficient operations of the payroll function Achieve over all division objectives.
  • Ensure that processing the weekly payroll in a timely and accurate manner provides quality customer service.
  • Ensure that practice and procedures in payroll comply with all statutory requirements and any applicable industrial award.
  • Liaising with all divisions and departments, and provide assistance to management and staff on payroll matters.
  • Checking how many hours have worked, calculating and issuing pay by electronic transfer.
  • Deduction of tax and national insurance payments.
  • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, and nontaxable wages.
Accounts Officer 08/2013 to 07/2015
Caltex Australia - Canberra ACT Australia
  • Pay supplier invoices in a timely manner.
  • Take all reasonable discounts on supplier invoices.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual for defining variances Control.
  • Handle the daily sales cash flow, and ensure of following up the payment process properly.
  • Establish tables of accounts and assign entries to proper accounts.
  • Review receivables, collection and ageing reports, to determine the status of outstanding balances.
  • Prepare monthly account reconciliations with local suppliers.
  • Make Payments for payable and reconcile with the ledger.
  • Prepare quotation, Purchase orders, invoicing and verify the cost.
  • Perform employee payroll on time ,and related issues in coordination with Office Manager and personnel department.
Financial Controller 05/2011 to 05/2013
The Statesman Hotel Canberra, ACT
  • Compile and analyze financial information to prepare financial statements including monthly and annual accounts Ensure all financial reporting deadlines are met Prepare financial management reports Develop and maintain financial data bases Financial audit preparation and coordinate the audit process L/C opening and completing until finalization Review and verify invoices and check requests sort, code and match invoices Set invoices up for payment enter and upload invoices into system track expenses and process expense reports Prepare and process electronic transfers and payments prepare and perform check runs Supervised night auditors, team of five.
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Assistant Manager 12/2006 to 01/2009
Operations and Finance Saffa Mills - Lahore Pakistan
  • Developing and implementing operational systems.
  • Developing systems for hiring staff and working with program directors to ensure proper staffing levels and appropriate training.
  • Taking lead role in hiring employees for institutional departments including interviewing and conducting background checks.
  • Keeping contacts with clients and providing there desired services accurately.
  • Supervising and coordinating policy development, agency operational activities, and implementation of Commission policy directives.
  • Support and management of timely month end reporting, including full gap analyses and commentary.
  • Finance team leader providing guidance and people development for a team of 14, with 3 senior direct reports.
  • Oversee the preparation and review of all management information both weekly and monthly to ensure it is accurate and supports the business needs.
  • Provide financial support to key areas of the business including operations and support functions.
  • Preparation of forecasts and budgets - liaison with key business leaders using a detailed "bottom up" approach and ensuring buy in from all budget holders.
  • Monthly balance sheet review and control over key accounts.
Tele Service Representative 10/2006 to 12/2008
Ovex Technologies
  • Call the expected number of contacts daily.
  • Represent the values of the client and ensure accurate branding of his product or service Providing support to the assigned team lead managing team, completing records and files of the agents.
  • Working as an acting team led on the absence of team lead and providing back up.
  • Keep the team Leader fully apprised of the quality and the contact list by participating actively in team meetings.
Bachelors of Commerce: Accounting and Finance 2013 University of Canberra - Canberra, ACT
Bachelor of Science: Finance/Accounts 2009 University of London

Coursework in Cost Accounting and Finance
  • Executing and running a full fledged company for more than 2 months at the time of bankruptcy and unavailability of Directors and Managers.
  • Paying off staff, rents electricity and suppliers, canceling the licenses and handing over the company to new Owners and starting up with new names.
English, Arabic, Urdu, Hindi., Siraeki
Music, Sports, networking, meditation and Travelling
Additional Information
  • Interests Music, Sports, networking, meditation and Travelling
  • Additional Information Driving license; ACT C License Australian Permanent Resident

This resume is created in 7 minutes.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

  • Payroll Compliance Practitioner (PCP) designation 
  • Proficiency with MS Office, with an aptitude for learning various computer systems
  • Strong data entry skills, combined with a strong attention to detail
  •  Ability to handle deadlines with a high level of accuracy
  • Demonstrated ability to keep confidential information secure
  • Organization and time-management skills
  • Effective verbal and written communication skills
Office Manager|S.S.P. Welding And Repair LTD - Delta, BC|01/2016 - 06/2017
  • Reviewed credit records to evaluate customer histories
  • Analyzed financial statements and income statements to review the company's financial performance
  • Prepared month end closing entries for detailed reporting and recordkeeping
  • Supplied detailed tax documentation needed to submit accurate corporate returns
Hotel Front Desk Receptionist|Hamptons Inn - Delta, BC|06/2016 - 08/2018
  • Monitored reservations to track incoming parties and special events
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Set and optimized employee schedules to secure proper coverage for all shifts
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance
Hotel Front Desk Receptionist|Okanagan Royal Park Inn - Vernon, British Columbia|08/2018 - 05/2019
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Provided property details to patrons, including dining areas, pool, spa and fitness center
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Arranged special accommodations for guests, including restaurant reservations and tours
Cashier|Shoppers - Vancouver, British Columbia|07/2016 - 08/2018
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Gas Station Attendant|Shell - Vancouver , BC|05/2015 - 05/2016
  • Ensured proper age of customers for alcohol and cigarettes
  • Tracked inventory and reordered items
  • Prepared daily records of food and gas sales and balanced register drawers
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Education and Training
Sacred Heart Convent High School|| Ludhiana, Punjab||India|2013 High School Diploma Ranked in Top 5% of class
Douglas College|| New Westminster, BC||Canada|2016 Diploma : Computer Science