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Objective
Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a general office setting.
Professional Value Offered
  • Able to work independently in all Microsoft programs  
  • Have extensive experience in all QuickBooks, Peachtree, MAS90 and company based accounting/payroll programs    
  • Excellent customer service skills
  • Reliable and loyal
Experience
Caretaker
Richfield/West Bend, WI Miscellaneous Clients/ Jul 2015 to Current Delivered high quality and compassionate treatment to client in need of in home caretaker. Was responsible for handling medication, scheduling appointments,  driving and accompanying client to and from appointments.Checked mail, shopped for groceries and handled bill payments.
Payroll Clerk
Milwaukee, WI Harley-Davidson/ Sep 2014 to Jun 2015 Prepared and processed weekly payroll for all WI hourly employees.    Processed all wage attachments and garnishments for hourly and salaried employees. Maintained payroll self-service website, including resetting passwords and managing workflow. Miscellaneous projects related to payroll duties.
Bookkeeper
Milwaukee, WI Aura-II/ Oct 2013 to Aug 2014 Prepared and processed weekly payroll for salaried and hourly employees. Handled all accounts payable duties, as well as assisting customers regarding their accounts. Greeted and routed all external calls while maintaining positive relations with all customers Provided assistance in any miscellaneous office duties.
Office Manager
Hales Corner, WI National Accounting & Bookkeeping Solutions, LLC/ Feb 2010 to Aug 2013 Prepared weekly, bi-weekly and monthly payrolls for current payroll clients, including making 941 and WT-6 payroll tax payments, as well as garnishments, insurance, etc. Assisted in preparing tax returns for CPA's to complete, including entering W2's and 1099's. Assisted in creating, transferring and maintaining new billing system, as well as being responsible for all ongoing invoices and statements. Provided assistance in miscellaneous office duties, including setting up and maintaining company website.
Education
High School Diploma: Basic Heritage Christian School 1993 West Allis, WI
This resume is created in 7 minutes.
Professional Summary

Dedicated Sales Route Representative with more than 20 years in store experience. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.

Retail Merchandiser driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

Skills
  • Exceptional organization
  • Effective time management
  • Superior attention to detail
  • Customer-oriented
  • Advanced computer proficiency (both PC and Mac)
  • MS Office expert
  • Prioritizing
  • Excellent communication skills
  • Product inventory counts
  • Vendor relations
  • Creative
  • Planogram design
  • Inventory management
  • Merchandising and displays
  • Managing changing priorities
Work History
Independent Distributor 12/2017 to Current
All Stars Bakery – Vaughan, ON
  • Communicates regularly with territory,  and strategic managers for daily support and strategic planning for accounts.
  • Developed and maintained positive working relationships with others to reach business goals
  • Planned and coordinated the availability of products for advertising and promotion purposes.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Anticipated consumer buying patterns to create a purchase
  • Maintain an atmosphere of enthusiastic customer service.
  • Train and develop team members in accordance with company expectations for sales growth.
Distributor: Route Sales Consultant 04/1994 to Current
The Stonemill Bakehouse Ltd. – Toronto, Ontario, Canada
  • Completed stock orders and managed inventory levels.
  • Established strong vendor relationships to maintain and support the business.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Tracked and recapped key item performance.
  • Planned and coordinated the availability of products for advertising and promotion purposes.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Maintained accurate department signage and pricing.
Office Manager/Bookkeeper 06/1989 to 04/1994
Dr T.R. Verny – 51 Madison Ave, Toronto ON
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Introduced new and efficient accounting, financial and operational systems.
  • Managed and responded to all correspondence and inquiries from customers
  • Established a QuickBooks accounting system to reflect accurate financial records.
  • Reconciled company bank, credit card and line of credit accounts.
  • Communicated with OHIP to identify and resolve outstanding payments.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Payroll Clerk 09/1986 to 06/1989
University of Waterloo – Waterloo, ON, Canada
  • Managed payroll for an organization of 1500 casual personnel.
  • Oversaw the day-to-day processing of payroll for 1500 employees, including review of timesheets and computing pay in accordance with Ontario standards.
  • Conducted periodic reconciliations of all accounts to ensure accuracy.
  • Monitored integrity of input into ADP.
  • Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Coded accounting documents.
  • Prepared reports to substantiate individual transactions prior to settlement.
  • Monitored compliance with generally accepted accounting principles and company procedures.
Hostess Server 06/1983 to 08/1986
Knotty Pine Restaurant Waterloo – Waterloo, Ontario
  • Greeted each customer with friendly eye contact
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Spoke with patrons to ensure satisfaction with food and service
  • Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
  • Requested and recorded customer orders, and computed bills
  • Served ice water, coffee, rolls, and butter to patrons
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
  • Answered telephone calls and responded to inquiries.
  • Managed guest checks, collected cash and processed credit cards
  • Developed and maintained positive working relationships with others to reach business goals.
  • Rectified guest complaints quickly and efficiently.
  • Performed all transactions in a cordial, efficient and professional manner
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
Server Bartender 06/1979 to 09/1979
Delawana Resort – Honey Harbour, ON
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Assisted co-workers whenever possible.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Maintained high standards of cleanliness and sanitation.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Inventoried and restocked items throughout day.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Consistently provided professional, friendly and engaging service.
  • Received frequent customer compliments for going above and beyond normal duties.
Education
ACZ: Tractor Trailer 2018 Ontario Truck Training Academy - Oshawa, ON, Canada
Executive Assistant/ Bookkeeper: 1986 Conestoga College - Waterloo
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Professional Summary
Seeking a position in an administrative field employing my computer skills, attention to detail, and strong work ethic. Excel at working as an active and effective team leader and member. Work independently to complete objectives and deadlines. Able to adapt to new concepts and systems. Effective and efficient communication skills. My objective is to further develop my skills by gaining experience in a business related field. I strive for the best & focus on seeing accomplishments & goals achieved.
Skills
Proficient in Microsoft Office: Excel, Word, Access, Powerpoint
Work History
Office Assistant, 10/2016 to 12/2016
 ECLIPSE ADVANTAGE – Lancaster, CA
Payroll clerk, 10/2016
LUSK QUALITY MACHINE PRODUCTS – Palmdale, CA
  • analyzing information, data entry skills, attention to detail, confidentiality, thoroughness, general math skills, financial software (kronos), reporting skills, verbal communication, organization) Sales consultant (providing truck driver prices - selling services and building strong commercial relationships.
  • Act as liaisons and establish trust between companies and clients.
  • Consult work on an employed or self-employed basis.
Office Assistant, 05/2015 to 10/2016
  • Prepare packing lists, conformance documents, purchase orders and sales orders Scheduling for shipments and outside processes Customer contact for orders and status inquiries Create and distribute work orders for employers Record all employers' daily production reports.
  • Lead weekly production meetings Control inventory maintenance and update revision level changes Schedule and expedite shipments to meet deadlines Develop and implement procedures as necessary to improve ongoing operations Calculate and utilize cost accounting to make decisions associated with purchasing.
Receptionist, 09/2013 to 10/2014
 OXFORD INN & SUITES – Lancaster, CA
Presentable,
  • Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
  • Customer service: completing procedures when guests arrive and leave.
  • Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Faxing, scanning, printing, and filing documents.
  • Most importantly keeping our guest happy.
Office Assistant, 04/2013 to 08/2013
 PALMER CHIROPRACTIC – Kent, WA
  • Scheduled appointments for showings Answer and respond calls on a multi-phone system Organize and file incoming documents Maintain client database Serves customers by backing-up receptionist - answering questions, forwarding messages, confirming customer orders, keeping customers informed of order status.
Receptionist, EXTENDED STAY IN AMERICA – Renton, WA
  • Receive guests on arrival with a friendly manner Entered complete details into computer Efficiently deal with check-out of guests Deal with advanced reservations, took bookings and fulfilled particular requirements Take messages and inquiries in a disciplined manner Post all transactions to make sure that all bills are kept up-to-date Prepare the cash for bank delivery and ensured that all floats are accurate at the end of my shift Ensured that team member responsibilities were defined and understood.
  • Customer service (greeting guests, keeping our guest satisfied) Creating reservations (walk-ins, online,phone).
  • Review sales price and operating costs.
Education
HIGH SCHOOL DIPLOMA: GENERAL EDUCATION, 2011
 Lancaster High School - Lancaster, CA
 GENERAL EDUCATION
Antelope Valley College - Lancaster, CA
Additional Information
  • Able to prioritize multiple tasks Social media and networks Detail-oriented Reliable Determined Team building Positive attitude Proactive, motivated, self-starter
This resume is created in 7 minutes.
Professional Summary
Experienced Customer service professional, excellent at juggling multiple tasks. Team player with exceptional organizing, listening and critical thinking skills.  Familiar with Advanced Microsoft Office Suite, Quick books, and Access.
Skills
  • Effective communication skills
  • Ability to work independently or as a team member
  •  Excellent organizational skills
  • Strong Multi-tasker
  • Customer interface expertise
  • Customer-focused
Work History
Customer Service Representative Feb 2007 - Oct 2016
Sweet Clover Farms Inc New York, United States
  • Conferred with customers by telephone or in person to provide information about products or services, place and enter orders,  cancel accounts as needed.
  • Accurately documented records of customer interactions/ transactions, recording details of inquiries, complaints or comments, as well as actions taken.
  •  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Completed contract forms, prepared change of address records or issued service of discontinuance orders.
Accounts Payroll Clerk May 2004 - Jan 2007
Adecco Group Na Melville, New York, United States
  • Compiled and analyzed financial information to prepare entries to accounts such as general ledger accounts documenting business transactions.
  • Conducted periodic reconciliations of all accounts to ensure accuracy.
  • Researched and resolved accounts payable discrepancies.
  • Provided timely follow up to other Adecco branches, processed emergency, and replacement checks.
  • Maintained all direct deposits.
Customer Service Representative Sep 2000 - Jan 2004
Automobile Club of New York Garden City, New York, United States
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. 
  • Assisted Customers with Roadside services.
  • Processed emergency calls into a computer database.
  • Dispatched emergency towing services.
Education
Associate of Arts: Occupational Studies Medger Evers College Brooklyn, NY
Certifications
New York Certified Phlebotomy Technician                                             2016

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