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Work History
Client Service Representative, 07/2017 to Current
Bank Of AmericaSan Mateo, CA
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets and customer information.
  • Promoted products or services to each customer to consistently to achieve sales targets.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift.
  • Consistently met Banker Conversion Rate goals by highlighting target services with strategic promotional approaches.
  • Mentored new team members on completing transactions, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Starbucks Clerk, 07/2016 to 02/2017
El Camino RealBelmont, CA
  • Made and served several café beverages per day with speed, quality, and consistency.Memorized recipes for a large variety of specialty coffee beverages and seasonal offerings.Prioritized drink requests while managing interruptions.Complied with standards for merchandising, stocking and storing product.Answered questions regarding the store and its merchandise.Greeted customers and ascertained customers' needs.Helped customers with questions, problems and complaints in person and via telephone.Stocked shelves and supplies and organized displays.Developed positive customer relationships through friendly greetings and excellent service.
Skills
  • Account management
  • Transaction processing
  • Cash counting
  • Currency packaging
  • Deposit and withdrawal management
  • Customer relationship development
  • Regulatory compliance
  • Spanish speaking
  • Night and safe deposit procedures
  • Strong account analysis skills
  • Cash handling
  • 80 WPM typing speed
  • Risk mitigation
  • ATM balancing
  • Loss prevention
  • Customer service-oriented
  • Teller experience
Education
High School Diploma: 2016
Alameda de las Pulgas - Belmont, CA
Professional Summary

Former Barista and current Client Service Representative with more than 2 years' experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. And is also an Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

This resume is created in 7 minutes.
Profile

Enthusiastic, customer-oriented and tech savvy character with a genuine passion and interest for new and interesting technology. Relevant experience working as part of a team in order to ensure quality customer experience according to individual customer needs in order to guarantee and increase customer satisfaction, and to advance sales!​

Relevant Skills
  • Ability to comprehend product knowledge quickly and efficiently
  • Understands and is familiar with the concept of upselling products and offering additional applicable items, both for the customers overall satisfaction, and for the benefit of sales. 
  • Proficient in technological knowledge
  • Excellent negotiating skills with clients
  • Results-oriented
  • Experience working with POS systems
  • Coachability
  • Client-focused
  • Friendly, energetic and enthusiastic about new and interesting product, sure to ignite passion within difficult or uninterested customers!
Professional Experience
Sales Representative 08/2018 10/2019 Sprint Sacramento, CALIFORNIA
  • Developed solutions to meet store goals and drive company sales
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives
  • Maintained Knowledge of customer and sales information using RMS
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit
  • Updated database with customer and sales information
  • Negotiated and closed deals with minimal oversight
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
Assembly Operator 06/2013 01/2018 Campanile Plastics Benicia, CA
  • Operation of advanced machinery
  • Equipment Maintenance
  • Manufacturing Experience
  • Quality assurance
  • Team based approach in order to achieve given quota
  • Experience in consistently meeting deadlines orders to ensure customer satisfaction
This resume is created in 7 minutes.
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Experience
Customer Care Representative 03/2017 to 09/2017 Alight Solutions - San Juan San Juan, San Juan
  • Provided accurate and appropriate information in response to customer inquiries
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Worked under strict deadlines and responded to service requests and emergency call-outs
Customer Care Representative 03/2018 to 07/2018 LinkActiv Guaynabo, PR
  • Reviewed customer data to assess current issues and determine eligibility for potential solutions
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database
  • Addressed customer service inquiries in a timely and accurate fashion
Safety Officer 07/2018 to Current Retail Contractors of Puerto Rico Inc. San Juan, San Juan
  • Completed payroll for over 50 employees on a weekly basis
  • Orchestrated and led occupational safety trend and current hazards analyses
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines
  • Maintained open and effective communications with project teams through stand-up meetings to increase productivity
  • Worked efficiently under strict public release deadlines
Education and Training
Auto collision repairs 2012 AutoMeca Technical College Bayamon, Bayamon, Puerto Rico
Skills
  • High customer service standards
  • Service solutions expert
  • Active listening skills
  • Dedicated to process improvement
  • Sharp problem solver
  • Strong organizational skills
This resume is created in 7 minutes.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Strong internal/external client relations
  • Dual Branded WBW/WVR
  • Experience in multiple WVO departments
  • Excellent leadership skills
Work History
Quality Assurance Representative, 03/2010 to Current
WVO-Salt Lake Telesales Sandy, UT

*Manages Compliance and Do Not Call policies and procedures with both WVR and WBW teams including houskeeping and follow up trainings.

*Administers full closings on Wyndham Deeded property trades and upgrades to ensure owners understand the contract and ensures the documents are accurate.

*Schedules and manages Deedback Notary signings and ensures all documents are correct before sending to Title Services.

*Oversees owner accounts and assists sales reps and owners on Title and Financial Services concerns.

*Manages Problem Log reporting and correcting any contract concerns to be able to process upgrades in a timely manner and to ensure contract quality.

Administrative Manager, 03/2009 to 03/2010
WVO-Wolf Creek In-House Sales Ogden, UT

*Directed a team of administrative assistants who processed contracts, down payments, premium gifts for owners, along with checking owners into the presentations. 

*Attended weekly manager meetings with sales management to ensure best sales office practices.

Corporate Payroll Liaison, 05/2008 to 01/2009
WVO- Corporate Draper, UT

*Assisted as the Payroll Liaison between corporate payroll processors and the sales sites. Corrected any payroll issues as needed.

*Processed monthly bonuses for Sales Managements for the sales sites within the region and distributed commission readers to sales sites.

Sales Representative, 01/2006 to 04/2008
WVO-Salt Lake Frontline Sales South Jordan, UT

*Sold new Worldmark ownerships to tours attending sales presentations.

*Awarded several oustanding performance SPIFs and a quarterly Trendsetter award for high sales volume. 

Education
Associate of Science: General Studies, 2003
Salt Lake Community College - Salt Lake City