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Professional Summary

Highly motivated, dedicated, and exceptionally talented professional with proven ability to form strong relationships with and gain the trust of colleagues and members of the public at all levels. Adept at successfully solving complex problems. Seeking a Special Agent position with the intent to provide protection of individuals and facilities and make a difference within the community.

Skills
  • Excellent academic background with analytical ability and strong interpersonal skills
  •  Ability to work in a fast paced high pressure work environment while executing delegated tasks and assignments 
  • Solid oral and written communication skills
  • Proficient in Microsoft Office Suites, Glovia, Quickbooks, Timberline, Paylocity, and Echelon
  • Expertise in invoice and payment transactions
  • Superior organizational and leadership skills 
Work History
Accounting Assistant, 04/2017 to Current
P&N Machines Houston, TX
  • Performed various accounting clerical tasks such as filing, typing, verifying mathematical accuracy
  • Composed effective accounting reports summarizing accounts payable data
  • Coded and entered at least 40 invoices each day into the in-house accounting software during peak season
  • Audit all journal entries before final receipt to the Controller 
  • Conduct training on Expertpay to accounting staff and oversee all documentation and report generation 
  • Manage payroll for 52 employees on a weekly basis including auditing time cards, verifying vacation, and handling company reimbursements to employees as needed
Accounting Clerk, 10/2015 to 06/2016
Wisenbaker Builder Services Inc Houston, Texas
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
  • Communicated with Controller in a professional manner and resolved uncertain entries by providing supporting documentation 
  • Supported management through risk identification and process improvement procedures
  • Analyzed and reviewed journal entries and communicated final results to Controller
  • Distributied vendor assignments to other clerks  to ensure timely payments
  • Trained new recruits as needed on in-house accounting software
HR and Payroll Specialist, 05/2013 to 03/2015
Carber Holdings Houston, TX
  • Restructured the company's payroll department to achieve greater efficiency and resolved payroll and insurance issues to ensure timely and accurate payroll generation 
  • Managed the payroll processing of weekly, bi-weekly and semi-monthly payrolls for over 200 employees locally and multi-state
  • Processed child support orders, levies, garnishments and verification of earnings 
  • Responsible for the confidential administration of employee information
  • Served as HR liaison between Canadian employees and Houston corporate office, including the HR Director
  • Led payroll production for a multi-state organization through ExpertPay
  • Managed union reports for both domestic and Canadian unions by modifying Excel files to track monthly hours and job roles for special employees to ensure timely payment on behalf of organization
Accounting Clerk, 06/2010 to 07/2012
National Oilwell Varco Houston, TX
  • Reported month-end audit issues to management and supplied comprehensive recommendations to mitigate associated risks
  • Assisted in reducing external audit fees by 90% each year through careful management of resources
  • Audited accounts payable to ensure accuracy in billing and items being coded to correct general ledger accounts
  • Supported AP specialist by processing 60 invoices on a daily basis and managing vendor set-up
  • Consulted with vendors and customers in regards to disagreements and payment
Education
Master of Arts: Strategic Communications and Leadership, August 2016
Seton Hall University - South Orange, NJ

Bachelor of Arts: Political Science , August 2011
Prairie View A&M University - Prairie View, TX
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Professional Summary

Reliable, detailed-oriented professional who has achieved success in a variety of roles with increasing levels of responsibility. Excellent team-builder with a passion for deadline-driven work.  

Skills
  • Outstanding work ethic
  • Written and verbal communication
  • Evolution payroll system
  • MS Windows proficient
  • Quick learner
  • Creative problem solver
  • Skilled in call center operations
  • Clear communication skills
  • Decision-making ability
  • Leadership experience



  • Adhoc Report writing
  • Multitasking
  • Customer-focused
  • Moral boosting
  • Ten-key operator
  • Attention to detail
  • Team building
  • FPC


Work History
Payroll Manager, 03/2011 to 05/2017
Payroll Maxx, LLC Omaha, NE
  • Oversaw the day-to-day processing of my team's payroll workload to meet operational requirements and ensure payroll is processed in an accurate, compliant and timely manner. 
  • Manage and resolve issues related to payroll production and 401k submission.
  • Established and adjusted work procedures to meet production schedules.
  • Process ACH files.




Payroll Specialist, 08/2007 to 03/2011
Payroll Maxx LLC Omaha, Nebraska, United States
  • Completed payroll accurately for over 100 accounts on a weekly, bi-weekly, semi-monthly and monthly basis.
  • Processed gross pay, state and federal tax withholding, social security, medicare and other payroll deductions.
  • Processed rehires, transfer, terminations, garnishments, child supports, levies and other types of wage withholding.







Supervisor, 08/1997 to 07/2007
Examination Management Services, Inc Omaha, NE
  • Supervised a team of 12 caseworkers and a customer service team in obtaining confidential medical records for insurance purposes.
  • Mentored, coached and trained 13+ team members.
  • Voted the best production team in obtaining medical records for a very prestigious insurance company.




Education
High School Diploma: Saint Albert Catholic High School - Council Bluffs
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Summary
Professional offering versatile office management skills as well as high quality customer service. Strong planner and problem solver who readily adapts to change, works well with others and exceeds expectations. Able to handle multiple priorities and meet tight deadlines without compromising quality.
Skills
  • Data Entry 
  • 10 Key
  • Type 55WPM
  • Multi-Line Phone System
  • Copy/Fax Machine
  • Front Desk/Reception
  • Filing/Clerical Duties 
  • Microsoft Word
  • Microsoft Excel
  • AS400
Experience
Customer Service Representative 04/2004 to Current Oldcastle Building Envelope Denver, CO

 

 

Handle multifaceted clerical tasks/customer service (e.g. data entry, filing,records management and multi-line phone system) for a multi-million dollar company. Quickly became a trusted assistant known for a "can-do" attitude, flexibility and high-quality work. 

 

 Highlights: 

  • Scan orders and file on a daily basis.
  • Answer multi-line phone system and route to proper person in office.
  • Direct customers/assist with customer concerns and questions.
  • Enter a high volume of customer orders in a timely manner.
  • Proofread customer orders for accuracy and validate orders. 
  • Assist in training new employees and managing customer accounts.
  • Assist office manager in supervising 6-7 customer service representatives.
  • Have a wide variety of knowledge of each department in the office.
Payroll Specialist II 09/2002 to 03/2004 Wagner Equipment Company Aurora, CO

 

Highlights:

  • ​Mailed employee paychecks to all branches within the state weekly.
  • Distributed employee paychecks within the facility on a weekly basis.
  • Answered incoming phone calls from employees and sales representatives.
  • Entered employee maintenance into the computer on a daily basis.
  • Proofread and coded employees timecards for accuracy.
  • Audited payroll register weekly for accuracy prior to paychecks being distributed.
  • Processed manual payroll checks as needed. 
Education and Training
GED: General Courses Studied 1997 Gateway High School Aurora , CO, USA
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Professional Summary
Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
Work History
Payroll Specialist 09/2016 to 07/2017
ADP Augusta, GA
  • Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, exLM, HRB and the Portal and coordinates with all functional areas (e.g PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) Performs new feature setup requests (e.g Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, etc.).
  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications.
  • Provides applications/navigation support.
  • Collaborates with internal Clients/Partners (401K, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
  • Supports General PR, HR, & Benefit Questions.
  • Supports Payroll Processing Questions.
Payroll/HR Coordinator 04/2015 to 12/2015
Pruitt Health Augusta Augusta, GA
  • Assist in the preparation and administration of payroll for all company employees, while auditing payroll processing reports for accuracy.
  • Ensure that all salaries are paid accurately and in a timely fashion to all company employees.
  • Prepare journal entries and forms, such as records of employment, income tax forms, and remittances.
  • Issue ad hoc, monthly, quarterly, and annual reports including all year end processing.
  • Assist in the administration of employee programs (e.g.
  • health benefits, pension, and so on).
  • Administer Short Term Disability (STD) and Long Term Disability (LTD) programs.
  • Prepare and distribute reports, employee manuals, benefit package descriptions, and other publications.
  • Preparing monthly remittances and check requests for group insurance payments.
  • Handle all inquiries and complaints regarding benefits.
Retail Manager 11/2014 to 05/2015
Lids Augusta, GA
  • Managed staff of 10 sales associates, 1 team leaders and 2 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Planned budgets and authorized payments and merchandise returns.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.
  • Instructed staff on appropriately handling difficult and complicated sales.
Assistant Manager 01/2014 to 02/2015
Hibbett Sports Augusta, GA
  • To assist and consult with the Store Manager (Head Coach) regarding overall store operations and administrative duties.
  • This includes determining the methods and approaches necessary to accomplish the store's goals.
  • Assumes supervisory control in the Head Coach's absence.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Scheduled and led weekly store meetings for all employees.
Skills
  • Exceptional interpersonal communication
  • Effective leader
  • Budget development
  • Conflict resolution
  • Customer service-oriented
  • Strategic thinker
  • Merchandising
  • Customer relations
  • Coaching and Development 
  • Merchandising
  • Detail-oriented