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SENIOR UC Engineer, Sales Engineer and Systems Architect with 20 + years of experience in direct and indirect information communication technology (ICT) channels. *Ability to create long-term partnerships with vendors and customers. *Creative sales approach, problem solver with entrepreneurial experience and point of view. *Extensive experience selling, Installing and supporting CRM applications ( Salesforce) , Contact Center premise and Cloud applications , Unified communications ( SIP/VOIP ) premise and cloud applications, Telepresence applications, Security and Networking experience. Experience with Software Demos and end user training .
Managing clients needs by providing application and network solutions to continue to improve the Customer Experience.
Creating out of the box Marketing solutions with social media tools.
Engineering and programming SIP installations using SBC gateways.
Solutions Architect and lead engineer for Wireless systems, point to point wireless connections, desktop services, MS server Hyper V and VMware . Managing layer 2 and 3 switches. TDM to SIP conversions, carrier solutions for voice and data, Supporting Mitel/ShoreTel on premise systems.
Managed UC department sales support, installations and ongoing customer support services .
Maintained certifications for ShoreTel: Sales, Installer, Contact Center, Mobility and Advanced VoIP Engineer. Earned 100% customer satisfaction scores on all VoIP installations. Application integration including Salesforce and Microsoft Voice products . Create and expand marketing programs for voice services leveraging lunch and learns, blogs and trade shows, email campaigns. Switched customers from enterprise support to partner support increasing on going yearly margins.
Hire and manage technicians.
Launched ShoreTel VoIP sales, installation and support departments with over 500,000 dollars in sales the first year.
Earned certifications for ShoreTel: Sales, Installer and Advanced VoIP Engineer.
Added Voice and Data services to VECA's portfolio.
Earned 100% customer satisfaction scores on all VoIP installations.
Create and expand marketing programs for technologies services including trade shows, email campaigns, Microsoft CRM customer records system.
Assist project managers in building relationships with data center owners and operators.
Hire and manage Technicians and Sales people.
Develop time saving installation methodologies for VoIP services, in conjunction with VECA's agile construction practices.
Created and updated marketing sales material for voice and data service.
Established agent contracts with various Telecom providers.
Identified and managed direct and indirect sales channels for Telecom services and equipment.
Familiar with vendor product suites for AT&T, Integra, Paetec, Qwest, Verizon, Covad, New Edge and various other voice and data vendors.
Turned around company from non-producer to top ten sales agent.
Managed direct sales group and customer service departments with over 30 direct reports.
Product offering included Broadband, hosted PBX, SIP trunk replacement, and TDM services using WTI's class 4/5 VoIP Switch.
Created marketing programs and established relationships for indirect channels partners.
Worked with multiple vendors to negotiate contracts, rates, and regulatory/legal issues for new and existing products.
Million dollar producer for Telecom services.
Created and implemented a national marketing program.
Negotiated contracts, developed direct and indirect sales channels.
Managed all aspects of outbound and inbound sales call center.
Sold over 24,000 units in 18 months; one of WorldCom's wireless top agents.
Ended all operations prior to WorldCom's bankruptcy.
Developed and maintained the network for one of the earliest ISP's.
Managed technicians and customer service.
Created and executed sales and marketing plan, increasing revenue over 500%.
Responsible for overseeing the company's operations in three states.
Accountable for sales, customer service, network operations, central office and technical support.
Developed and implemented an operating plan that included all aspects of marketing, financial and billing systems, customer sales and support, carrier interconnect agreements, vendor agreements, regulatory matters and product development.
Created and managed direct and indirect sales channels which included telemarketing companies, telecom consultants, marketing companies and charitable organizations.
Directed operations, sales, accounting, and customer service with over 50 direct reports.
Managed networks that provided product offerings which included ISP, content delivery, Broadband, Hosted PBX, SIP trunk replacement, and traditional voice services.
Oversaw the Deployment of IP and voice network from building out the collocation space to hiring the necessary personal to manage equipment while keep in the frame work of the allocated budget.
Responsible for CLEC certification in 3 states and negotiated interconnection agreements with Qwest and Verizon.
Built a IXC and CLEC business from the ground up using minimal start up capital and resources.
The company's revenue went from 0 to over 7 million annually.
Accounting, agile, billing systems, broadband, budgets, call center, contracts, negotiating contracts, Cloud services, CRM, customer satisfaction service and support, direct sales, engineering, finance, hiring, ISP, IP, legal, marketing, networking, networks, PBX, product development, production, sales support, technical support, Telecom, telemarketing, trade shows, VoIP.
Driven and personable EDC Study Builder with over 4 years of experience interfacing with clients and managing data. Dedicated and outside-the-box strategic thinker with expertise in data analysis, conflict resolution, time management, document control, and leadership. Dependable and courteous self-starter and team player seeking to leverage background into a EDC Study Builder role with a progressive organization.
Senior Quality Analyst bringing several years of experience in audits, special investigations, policy reviews, quality assurance, and research and analysis. Customer-centered banking professional with a diverse financial service career in banking including collections, credit card, auto loan debt, and project management.