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Summary

SENIOR UC Engineer, Sales Engineer and Systems Architect with 20 + years of experience in direct and indirect information communication technology (ICT) channels. *Ability to create long-term partnerships with vendors and customers. *Creative sales approach, problem solver with entrepreneurial experience and point of view. *Extensive experience selling, Installing and supporting CRM applications ( Salesforce) , Contact Center premise and Cloud applications , Unified communications ( SIP/VOIP ) premise and cloud applications, Telepresence applications, Security and Networking experience. Experience with Software Demos and end user training .

Accomplishments
  • Entrepreneur started and sold three different IT businesses with over 10 million in annual revenue
  • One of the top 10 wireless resellers in the nation in less than two years of business
  • Awarded in top 20 fastest growing businesses in Washington and made the top 10 list of minority businesses in Washington
  • Creative approach in Sales and marketing
  • Fully Certified ShoreTel/Mitel Engineer and Systems Architect
  • Shoretel/Mitel Sales engineer with over 15 million in sales
  • Numerous successful CRM , Contact Center, voice and Telepresence system replacements as project manger and lead implementation engineer
  • UC practice manager and Tier 3 engineer
  • Managed numerous carrier voice conversions from TDM to SIP
  • Expert in SIP integration with voice and 3rd party applications
Skills

    

  • Network assessment management
  • Strong collaborative and analytical skills
  • Project management - CRM, Voice and Contact center
  • Security and Networking experience 
  • Excellent problem solving skills
  • VM ware server 
  • Mobile app's development and deployment 
  • WiFi deployments
  • Layer 2 and 3 Switches experience 
  • SIP protocols and SBC programmer
  • Mitel/ShoreTel Tier 3 Engineer
Experience
Consultant | 10/2017 to Current Marathon Voice Data Solutions - Mountain View , CA

Managing clients needs by providing application and network solutions to continue to improve the Customer Experience.

Creating out of the box Marketing solutions with social media tools.

Engineering and programming SIP installations using SBC gateways.

Solutions Architect and lead engineer for Wireless systems, point to point wireless connections, desktop services, MS server Hyper V and VMware . Managing layer 2 and 3 switches. TDM to SIP conversions, carrier solutions for voice and data, Supporting Mitel/ShoreTel on premise systems.
Unified Communications Manager | 05/2011 to 08/2017 Network Computing Architects Inc. (NCA) - Bellevue, WA

Managed UC department sales support, installations and ongoing customer support services .

Maintained certifications for ShoreTel: Sales, Installer, Contact Center, Mobility and Advanced VoIP Engineer. Earned 100% customer satisfaction scores on all VoIP installations. Application integration including Salesforce and Microsoft Voice products . Create and expand marketing programs for voice services leveraging lunch and learns, blogs and trade shows, email campaigns. Switched customers from enterprise support to partner support increasing on going yearly margins.

Hire and manage technicians.
Technology Services Developer | 01/2010 to 06/2011 VECA Electric and Technologies Inc - Seattle, Washington

Launched ShoreTel VoIP sales, installation and support departments with over 500,000 dollars in sales the first year.

Earned certifications for ShoreTel: Sales, Installer and Advanced VoIP Engineer.

Added Voice and Data services to VECA's portfolio.

Earned 100% customer satisfaction scores on all VoIP installations.

Create and expand marketing programs for technologies services including trade shows, email campaigns, Microsoft CRM customer records system.

Assist project managers in building relationships with data center owners and operators.

Hire and manage Technicians and Sales people.

Develop time saving installation methodologies for VoIP services, in conjunction with VECA's agile construction practices.
Network Services Manager | 12/2008 to 01/2010 United Communications Services Inc - Bellevue, Washington

Created and updated marketing sales material for voice and data service.

Established agent contracts with various Telecom providers.

Identified and managed direct and indirect sales channels for Telecom services and equipment.

Familiar with vendor product suites for AT&T, Integra, Paetec, Qwest, Verizon, Covad, New Edge and various other voice and data vendors.

Turned around company from non-producer to top ten sales agent.
General Manager | 06/2005 to 11/2008 WTI, LLC-CLEC - Bothell, Washington

Managed direct sales group and customer service departments with over 30 direct reports.

Product offering included Broadband, hosted PBX, SIP trunk replacement, and TDM services using WTI's class 4/5 VoIP Switch.

Created marketing programs and established relationships for indirect channels partners.

Worked with multiple vendors to negotiate contracts, rates, and regulatory/legal issues for new and existing products.

Million dollar producer for Telecom services.
President | 01/2003 to 05/2004 Mwireless Inc - Seattle, Washington

Created and implemented a national marketing program.

Negotiated contracts, developed direct and indirect sales channels.

Managed all aspects of outbound and inbound sales call center.

Sold over 24,000 units in 18 months; one of WorldCom's wireless top agents.

Ended all operations prior to WorldCom's bankruptcy.
General Manager | 02/1994 to 10/1997 Cyberspace Inc ISP - Seattle, Washington

Developed and maintained the network for one of the earliest ISP's.

Managed technicians and customer service.

Created and executed sales and marketing plan, increasing revenue over 500%.
President | 04/1991 to 06/2005 Marathon Communications Inc CLEC/IXC and Cellular Reseller - Seattle, Washington

Responsible for overseeing the company's operations in three states.

Accountable for sales, customer service, network operations, central office and technical support.

Developed and implemented an operating plan that included all aspects of marketing, financial and billing systems, customer sales and support, carrier interconnect agreements, vendor agreements, regulatory matters and product development.

Created and managed direct and indirect sales channels which included telemarketing companies, telecom consultants, marketing companies and charitable organizations.

Directed operations, sales, accounting, and customer service with over 50 direct reports.

Managed networks that provided product offerings which included ISP, content delivery, Broadband, Hosted PBX, SIP trunk replacement, and traditional voice services.

Oversaw the Deployment of IP and voice network from building out the collocation space to hiring the necessary personal to manage equipment while keep in the frame work of the allocated budget.

Responsible for CLEC certification in 3 states and negotiated interconnection agreements with Qwest and Verizon.

Built a IXC and CLEC business from the ground up using minimal start up capital and resources.

The company's revenue went from 0 to over 7 million annually.
Education and Training
San Diego State University - | B.A Economics
Activities and Honors
Top ShoreTel Dealer 
5 annual awards of 100% customer satisfaction 
​
Languages
Bilingual (English, Spanish) and available for travel
Skills

Accounting, agile, billing systems, broadband, budgets, call center, contracts, negotiating contracts, Cloud services, CRM, customer satisfaction service and support, direct sales, engineering, finance, hiring, ISP, IP, legal, marketing, networking, networks, PBX, product development, production, sales support, technical support, Telecom, telemarketing, trade shows, VoIP.

This resume is created in 7 minutes.
Summary

Driven and personable EDC Study Builder with over 4 years of experience interfacing with clients and managing data. Dedicated and outside-the-box strategic thinker with expertise in data analysis, conflict resolution, time management, document control, and leadership. Dependable and courteous self-starter and team player seeking to leverage background into a EDC Study Builder role with a progressive organization.

Skills
  • Strong organizational skills
  • Excellent communication skills (verbal/written)
  • Attentiveness
  • ​Producing high level excel reports
  • clinical trial analysis experience 
  • Strong database and data processing
  • Strong logic and matrix merging experience  
  • Time management
  • Adaptability
  • Continuous improvement
  • Hands on applications to datasets
  • Analysis of variance (clinical trial based)
Computer Skills
Statistical Analysis Software (SAS), VBA, SQL, C++, Java, Matlab, Minitab, High Proficiency in MS Office(Suite,Word, Extensive Excel, Outlook, PowerPoint)
Education and Training
Bachelor of Science, Mathematics 2016 SUNY University at Buffalo － Williamsville, NY, US Concentration: Actuarial Science
Experience
Manager Sep 2016 to Current
 Santora's Pizza Pub & Grill － Williamsville, NY
  • Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.
    Provided courteous and informative customer service in an open kitchen format
  • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
  • Displayed a positive and friendly attitude towards customers and fellow team members
  • Used Forecasting and Labor Requirements to maintain company profitability on a strict budget program
  • Producing and maintaining complex excel sheets
Manager Feb 2013 to Sep 2017
 Zoe Restaurant － Amherst , NY
  • Produce statistical values based on sales and profit margins
  • Forcast sales
  • Manage staff
  • Scheduling and labor costs
  • Inventory reports
This resume is created in 7 minutes.
Professional Summary

Senior Quality Analyst bringing several years of experience in audits, special investigations, policy reviews, quality assurance, and research and analysis. Customer-centered banking professional with a diverse financial service career in banking including collections, credit card, auto loan debt,  and project management.


Skills
  • Creative problem solver
  • Dedicated team player
  • Audit Reporting
  • Exceptional communication skills
  • Multi-tasking
  • Account management
  • Quality assurance
  • Employee training and development
Work History
09/2016 to Current
Auto Quality Sr. Specialist I JP Morgan Chase
  • Support management through risk identification, control testing, and process improvement for auto loan accounts to ensure compliance meets 100%.
  • Report internal control issues to management and supply comprehensive recommendations to mitigate the associated risks of error on accounts.
  • Articulate audit findings, risks and detailed recommendations to upper management by reviewing customer interactions via phone and email. 
  • Assist on projects for external auditors and examiner evaluations to determine compliance with corporate and line of business procedures.
  • Recommended operational improvements based on tracking and analysis to minimize escalating gaps management.
  • Analyze procedures and create strategies to develop effective call compliance which will result in improved scores at a minimum of 90%.
01/2014 to 08/2016
SCRA Sr. Quality Analyst JP Morgan Chase – 3700 Wiseman Boulevard
  • Audit statements of military credit card accounts under the Service Member Relief Act (SCRA) for internal audits through financial research to reduce loss.
  • Communicated audit findings, risks, and detail recommendations to upper management to reduce loss and reinforce customer relationships.
  • Monitor and review (SCRA) representatives work to ensure that all procedures are followed and provide feedback and evaluation of account processes.
  • Met with management to identify and assess business controls, risks, process gaps and work flow inefficiencies to increase productivity.
  • Reviewed and prepared reports to determine the status of collections and the amounts of outstanding balances to ensure state and government compliance.
12/2008 to 12/2013
CLS Portfolio Management Advisor JP Morgan Chase – 3700 Wiseman Blvd
  • Conducted careful financial and covenant analysis of proposed transactions by external law firms to verify credit card account closures met legal compliance.
  • Collaborated with management to eliminate procedural errors, margin breaks, and outline the appropriate process to fulfill inquiries.
  • Closely monitored performance of law firms and collection practices on credit cards accounts and recommend changes to achieve compliance targets.
  • Compiled reports, financial spreadsheets and organizational charts to improve office organization and track data presented by law firms.
01/2005 to 12/2008
Litigation Customer Support Advisor III JP Morgan Chase – 3700 Wiseman Blvd.
  • Make outbound and inbound calls to investigate, collect, and skip trace on delinquent accounts to provide alternative options for payment in an empathetic manner.
  • Reviewed and updated client correspondence, scheduling payment arrangements, and resolving disputes regarding delinquent credit card accounts.
  • Compiled database of loan applicant credit history, financial statements, and other financial information to reduce bankruptcy filings.
11/2003 to 12/2005
Internal Recovery Collector JP Morgan Chase – 3700 Wiseman Blvd
  • Made outbound and inbound calls communicating with customers on charged off credit card accounts to negotiate payment arrangements and settlements.
  • Prepare accounts for litigation, review collection reports, and establish possible garnishment, property, and judgment suits reducing company loss. 
  • Performed invoicing request, researching charge-backs, disputes, send correspondence, and trained new and existing employees.
Education
Bachelor of Arts: Prairie View A & M University - Prairie View, Texas
This resume is created in 7 minutes.
Summary
Quality-focused Real Estate Professional who genuinely cares about property conditions, resident satisfaction, revenue expansion and fulfilling property owner needs.
Highlights
  • Collections
  • Industry Accounting
  • Microsoft Office
  • Knowledge of leasing and market conditions
  • Revenue expansion
  • Yardi/Appfolio
  • Sales and marketing
  • Resourceful problem solver
Experience
Maintenance Coordinator/Property Management 05/2018 to 12/2018 ST. Johns Properties Jacksonville, FL
  • Assigned to property to assist Property Manager with community lease up that had been previously mismanaged.
  • Reconciled and updated tenant ledgers, collected tenant past due balances and filed evictions. 
  • Inspected and inventoried down units and coordinated with maintenance team to make rent ready. 
  • Screen rental applications and assisted with tenant move ins. 
Portfolio Property Manager 05/2016 to 01/2017 BSP&M Jacksonville, FL
  • Hired as Independent Contractor to take over management of an unstable portfolio of  rental homes.
  •  Prepared weekly reports on occupancy,delinquency and other key performance factors.
  •  Determined market rental rates, photographed homes and listed homes on Zillow, Appfolio and other social media platforms. 
  • Daily lead follow up, hosted open houses and screened perspective tenants.
  • Performed weekly vacancy checks, conducted rent ready, move out and renewal inspections. Outsourced bids for turn key projects and monitored maintenance team and contractor's progress.
  • Created and posted legal notices along with leases and supporting addendums. Outsourced bids for turn key projects and monitored maintenance team and contractor's progress.
  • Reduced average outstanding collections through contact with residents and securing higher quality credit tenants.
Portfolio Property Manager 05/2015 to 04/2016 Market South Management Savannah, GA
  • Oversaw all aspects of property management for portfolio of 135 rentals comprised of  homes, duplexes and 4-plexes.  
  • Checked out keys, promptly followed up on leads and screened rental applications.
  • Responsible for coordination and assignment of all tenant work orders and updating WO status in AppFolio.
  •  Developed relationships with contractors, outsourced bids and presented bids to property owners for final approval. Monitored contractor's progress of turn key projects and major repairs.
  •  Assisted Accountant by reconciling delinquencies, monthly invoices and tenant move in/out charges.
  •  Effectively reduced tenant delinquency by 80% upon taking over portfolio. 
  •   
  • Effectively reduced delinquency and increased NOI
  • Effectively reduced delinquency and increased NOI
  • Effectively reduced delinquency and increased NOI
Property Management Team 07/2013 to 06/2015 Lanier Realty Savannah, GA
  • General management of company owned rental homes, mobile homes and apartment communities.
  • Acted as mobile property manager and staffed community offices to lease up community to favorable occupancy rate. 
  • Checked out keys, lead follow up, screened rental applications, created legal notices, leases and conducted lease signings.
  • performed  rent ready and move out inspections, input tenant move in/move out data into AppFolio, posted delinquency notices.
  • Responsible for filing all  monthly disposseories, writs and attending eviction court.

 
Multifamily Property Manager 08/2012 to 07/2013 Strategic Management Partners Savannah, GA
  • Retained as Manager of Stillwater Apartments while in receivership and stabilized to a point for favorable sale.
  • Executed operational and capital budget for community.
  • Tracked and reported financial performance of community and implemented strategies to enhance the value of the asset in preparation for sale.                                                                                                                                                                                                    
Multifamily Property Manager 09/2011 to 08/2012 Emperian DBA Elon Management Savannah, GA
  • Managed Stillwater Apartments, community consisting of 53 units.
  • Implemented marketing strategies, screened rental applications, supervised maintenance team, complied weekly leasing reports.
  • Successfully managed community upon property going into foreclosure with out operating capital from owner or support of Regional Manager.
Property Manager 04/2008 to 08/2008 Kingman Investments Des Moines, IA
  • Managed 4 brownstones consisting of 60 units.
  • Showed vacant units, screened rental applications, performed light maintenance duties and supervised Maintenance Tech.
  • Worked with city inspectors to bring buildings up to code due to previous mismanagement.
  • Increased revenue by improving occupancy from 75% to 96% by implementation of  renovating outdated units and improving overall curb appeal and safety of properties.
Lead Generator/Realtor 02/2006 to 08/2008 RE/MAX Des Moines, IA
  • Hired to generate leads for real estate office through cold calling and inbound toll free advertising inquires by potential clients and setting appointments with agents.
  • Increased existing client base through follow up, prospecting and accurately recording prospect information into CRM.
  • Promoted to Realtor upon earning real estate license.
  • Successfully guided home buyers and sellers through sales and purchase of properties.Coordinated sales process from contract negotiations to the execution of services such as inspections, repairs, financing, and title services.
  • Sold over a $2,000,000.00 in residential real estate.
Education
Associate of Arts: Liberal Arts University of Northern Iowa Cedar Falls, IA
Licenses
Iowa Real Estate License 2006

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