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Summary

I have the experience, vision and organizational skills necessary to produce exceptional results in this position of " Senior Client Manager - First Data Corporation"


My Core competencies include years of experience at every level of the customer service function, proven ability to build and maintain a loyal customer base, the ability to motivate and lead team members, and excellent report writing and analysis skills.

Highlights
  • Client relations specialist
  • Superb in Conflict resolution techniques
  • Excellent Team Building Skills
  • Meticulous attention to detail


  • Marketing Savvy
  • Comfortable with Sales/Invoicing software, as well as word/excel
Experience
Centurion Customer Service Professional Feb 2015 to Current
American Express Plantation, Florida
  • Promoted to join the very exclusive servicing team for the company's Personal & Business Centurion clientele.
  • Responsible for all aspects of inbound, as well as outbound servicing to key decision makes, and administrative managers representing this elite group.
  • Responsible for presenting exclusive Centurion product benefits & services to customers
Platinum Customer Service Professional Feb 2011 to Feb 2015
American Express Plantation, Florida
  • As a part of the American Express Platinum Customer service group, handled daily front line interaction with the company's platinum level customers.
  • Achieved success in all customer satisfaction,production and sales matrices.
  • Successfully operated in an intensive inbound call-center environment, handling a wide range of customer issues, de-escalating complaints, and explaining products, policies and customer accounts as required.
Managing Director/Part-Owner Oct 1997 to Dec 2010
The Packaging House Ltd Kingston, Jamaica
  • Built a Packaging Equipment & Supply distribution business from the ground up to achieve gross sales of US($)500,000, a loyal customer base, and a strong brand which still exists today.
  • This business was then sold, upon returning to the United States, but still operates successfully under a slightly varied company-name.
  • Hired, trained and supervised an inside-sales team to achieve the delivery of exceptional customer service to a variety of business persons, ranging from small walk-in customers, to large corporate clients.
  • Provided highly successful consultations to customers on product development, package design and packaging equipment, in areas as diverse as Coffee, Tofu, dried shrimps, juices and snack foods.
  • Focused strategy on selecting and managing a diverse range of inventory items, personally supervising overseas purchasing, inventory control, and shipping.
  • Maintained full P&L responsibility for the company, supervising all aspects of the accounting & financial reporting functions.
Director/Part-Owner Jan 1997 to Jan 2008
Inter-Amco Inc Miami, Florida
  • Changed the direction of the company into E-commerce selling (on-line and via telephone) roasted Jamaican Coffee, to "High-End" customers throughout North America and overseas. Achieved annual sales of ($) 250,000. Conceptualized, and ran the company's web sites, as well as sales on Amazon.
  • Designed and supervised all systems related to customer service, including incoming calls to a Jamaican-Based call center, daily order entry and shipping logs.
  • Oversaw daily shipping activities via UPS & USPS, and developed exception reporting mechanisms to resolved shipping issues and maximize customer satisfaction.
  • Managed all Pay per click advertising and sales analysis via Google adwords.
  • Handled all aspects of inventory control, purchasing and shipping.
General Manager Jan 1989 to Jan 1997
Inter-Amco Inc Plantation, Florida
  • Had branch level P&L responsibility for a Purchasing & Trading company in Miami - a subsidiary of a large conglomerate in Jamaica.
  • Identified, and negotiated the marketing rights for Jamaica and parts of the Caribbean for major product lines from U.S manufacturers such as Pfizer, Lonza Inc, & Shaw Industries.
  • Responsible for significant expansion of in-territory sales of these product lines.
  • Successfully negotiated major distribution/supply contract with the True Value hardware chain, on behalf of "group subsidiary company in Jamaica".
  • This agreement later led to the complete rebranding of the entire chain of hardware stores, and a shift in the strategic focus of this company towards the True Value retail model.
  • Supervised staff of (15) Persons, handling the import and export process.
Senior Client Manager Feb 2017 to Current
First Data Merchant Services Coral Springs, FL
Education
Bsc Management Studies University of the West Indies
Certificate course on strategic marketing - International Marketing Institute, Boston Massachusetts.
This resume is created in 7 minutes.
Experience
J.R. Associates Toronto, ON Junior Accountant 09/2017 to 08/2018
  • Write cheques
  • Bank and credit card reconciliation
  • Sort invoices and bills
  • Using Excel to do bank, cash and credit card disbursement
  • Prepare year-end close and adjusting journals
  • Prepare HST remittance
  • Record AP & AR transactions
  • Enter invoices and receive customer paymetns
  • Enter bills and pay bills to vendor
  • Prepare timesheet for emplyees
  • Calculate EI, CPP and Income Tax withholdings
  • Prepare payroll deduction spreadsheet
  • File WSIB and Payroll remittances
  • Prepare T4 and T4 summary
  • Using Excel to prepare sales spreadsheet
  • Prepare financial statements and NTR
  • Using CanTax T1 to file individual income tax return
  • Using CanTax T2 to file corporation income tax return
Changfeng Energy Inc. Markham, ON Accountant Assistant 05/2017 to 09/2017
  • Finished routine work to assist accountant on time
  • Took clear and full meeting minutes
  • Planed time-efficient schedule for manager 
  • Planed and organized shareholder's meeting successfully
  • Organized memorable trips for shareholders who were from China
  • Organized the trip and applied the visa for manger to Europe
  • Negotiated with branch company in China
  • Translate official documents and update company news regularly
Skills

Proficiency in:

  • Microsoft Office
  • Quickbooks Pro
  • Simply Accounting
  • Caseware
  • CanTax T1
  • CanTax T2
  • Form Master
  • WebTOD


Education
BMOS: Accounting University of Western Ontario, London, ON, Canada
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Professional Summary

Accomplished Program and Budget Coordinator offering a track record of success creating, managing, and growing high-quality community athletic programs. Skilled administrator with creative eye for program details and keen focus on streamlining procedures for cost-effective operations. Seeking a position utilizing my experience in youth recreational programs.

Skills
  • 10 years experience with both City and Private Youth Community Athletic Programs.
  • Database Creation and Management - including tracking program participants, program goals, and performance trends.
  • Outstanding Excel and Microsoft office skills - utilizing pivot tables and VLOOKUPS for data analysis and budgets
  • Ability to communicate well with internal and external customers.
  • Event Planning and Coordination
  • Program Creation and Management
  • Familiar with Contracts and Monitoring
Work History
05/2017 to Current
Office Manager B And B Financial Woodstock , MD


  • Saved company $50000 over 6 months by performing billing audits.
  • Gather, organize, and present financial data to Management utilizing VLookups, Pivot Tables, and Regressions.
  • Successfully coordinate several projects simultaneously with different deadlines, budgets, and goals.
  • Developed manuals for Standard Operating Procedures.
  • Stream-lined administrative, management, and financial projects to reduce costs, cut waste, and increase efficiency.
  • Establish and maintain excellent relationships with government and private agencies to coordinate and complete projects.
  • Prepare budget and financial analysis.
05/2014 to 04/2017
Junior Tennis Program Coordinator Columbia Association Columbia, Maryland


  • Played a key role increasing participation 41% the first 2 years.
  • Comfortable presenting information to groups of all ages and sizes.
  • Responsible for creating and maintaining database of participants and other program targets.
  • Effectively coordinated across several departments to implement new programs and initiatives resulting in increased participation.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Planned and executed events and marketed program
  • Determined customer needs and developed program initiatives 
  • Implemented strategies to increase program effectiveness.
  • Adjusted program mechanics to account for changing conditions.
01/2012 to 04/2014
Owner/ Operator Elyse Tennis LLC Bainbridge, GA


  • Created youth and adult tennis programs for the City of Bainbridge Georgia.
  • Worked with city officials to comply with athletic regulations and requirements.
  • Worked closely with city officials to coordinate festivals promoting Bainbridge Parks and Recreation Athletic facilities.
  • Represented City of Bainbridge while providing athletic programs in public schools.
08/2010 to 07/2013
Tennis Professional City of Tallahassee Tallahassee, FL


  • Provided instructional programs for youth and adults
  • Directed and organized athletic events 
  • Worked closely with clients to identify their needs and challenges and provide alternative programs
Education
2016
Leadership Essentials Program
Loyola University - Columbia, MD
1997
Bachelor of Science: Anthropology
Florida State University - Tallahasse, FL
2019
MBA: Data Analytics/Finance
California Southern University - Irvine, CA
Certifications


  • USPTA Elite Tennis Professional
  • PTR Performance Tennis Professional
This resume is created in 7 minutes.
Professional Summary

Seasoned accounting professional with MBA bringing over 20 years' experience in education, construction, retail, and most recently in real estate and property management. Successful at revamping and strengthening controls, reorganizing processes and simplifying procedures to maximize efficiency and accuracy of accounting records. Proficient in Office and several different accounting software such as Quickbooks, PeachTree, Blackbaud, and other industry specific software. Seeking a long-term position with a company with whom my skills and dedication will prove to be a valuable asset. Innovative individual with strong work ethic. Substantial understanding of how to lead a fast-paced, challenging environment. Familiar with managing schedules, directing teams and overseeing closing processes. Well-versed in GAAP, ledger updates and report writing. Exceptional skills include interpersonal, communication, analytical, resourceful, detail-oriented, highly efficient, documentation, management, process development expertise, and multitasking abilities.

Skills
  • Financial reporting/Analysis
  • Account reconciliation specialist (Balance Sheets, Bank Accounts, etc.)
  • Job Costing
  • Fixed Assets
  • Cash Management
  • Accounts Payable/Receivable
  • Tax preparation (Payroll, Sales Tax, etc.)
  • Human Resources (Hiring, Terminations, Changes, etc.)
  • Benefit Management
  • Training and Mentoring
  • Identifying best practices
  • Excellent Research Skills
  • Excellent Communication Skills
  • Proficient in Microsoft Office
  • Proficient in several accounting software packages
  • Proficient in Payroll and Sales Tax Software
  • Dependable, Organized, Dedicated
  • Team player; Self-Motivated
  • Fast Learner
Work History
Superior Property Management, Inc. General Manager & Controller | New Orleans, LA | October 2016 - February 2019
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Upgraded office technologies to increase efficiency for all staff.
  • Coordinated project to upgrade internet and phone system to fiber and VoIP.
  • Moved all software to internet based subscriptions to be able to access at anytime, anywhere.
  • Evaluated suppliers/contractors to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit.
  • Reorganized accounting system and processes for more efficiency and accuracy as well as to assist clients with a more uniformed and streamlined closing process.
  • Streamlined office operations through realignment of roles and responsibilities and customer service, realizing significant improvements in client satisfaction, both owners and tenants.
  • As General Manager, responsible for schedule and work efficiencies of entire staff of 11 (including agents).
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Brother Martin High School FINANCE ACCOUNTANT | New Orleans, LA | February 2006 - June 2016
  • Successfully implemented new technologies and process automation to encourage continuous improvement.
  • Streamlined payment requests and centralized deposits.
  • Instituted many procedure & policy changes to better hold departments accountable for their budgets.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Researched and resolved accounts payable discrepancies.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Prepared monthly budget reports for all departments for each chair/director and administration.
  • Processed all cash receipts, including tuition, donations, and miscellaneous income.
  • Lead in annual audit.
  • Prepared payroll; monthly pension reporting.
  • Bank reconciliations of multiple school accounts.
  • Maintained general ledger account listing.
  • Assisted as needed with outside funding/grants such as FEMA, Restart, Title Funding, E-Rate.
  • Trained new financial personnel.
  • Prepared accurate monthly financial statements.
  • Assisted President as needed with board meeting reports.
ASSISTANT TECHNOLOGY COORDINATOR | New Orleans, LA | February 2006 - June 2014
  • Assisted Technology Coordinator in any capacity needed.
  • Responsible for all IT purchases.
  • Oversaw the daily performance of computer systems.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Trained users in the proper use of hardware or software.
  • Set up staff workstations with PCs, phones and laptops.

Innovus, Inc ACCOUNTS PAYABLE MANAGER | New Orleans, LA | May 2004 - August 2005
  • Managed payables for Innovus and its 2 subsidiaries.
  • Calculated frequently changing monthly rent for over 500 locations totaling over $1 Million.
  • Calculated and managed over 600 monthly commissioned vendors with pay outs over $500,000.
  • Maintained monthly payables for over 300 vendors totaling over $3 Million and recurring fixed notes totaling over $500,000.
  • Reconciled all vendor/payable accounts monthly.
  • Prepared appropriate adjusting general journal entries and board reports for monthly director's meeting.
Riverside Roofing & Construction, Inc ACCOUNTANT/OFFICE MANAGER | Harahan, LA | October 2002 - April 2004
  • General Ledger; Work In Progress; Accounts Receivable/Collections; Accounts Payable/Job Cost; Payroll.
  • Organized filing system, cut unnecessary costs, advised owner on tax saving ideas, improved employee morale.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Prepared accurate monthly financial statements.
  • Worked with management at the project level to ensure expense plans were achieved.
Wegmann-Dazet & Co. CPA PARA-PROFESSIONAL | Metairie, LA | January 2001 - September 2002
  • Small business/Payroll accounting specialist.
  • Consulted with small business clients to make offices more efficient and compliant.
  • Prepared monthly/quarterly/annual financial statements for various clients.
  • Prepared multi-parish sales tax returns.
  • Educated clients on state laws and regulations regarding sales and use tax, occupational licenses, payroll taxes, independent contractors.
  • Initiated mock-audits for sales tax/payroll tax clients to make clients more compliant with state and federal laws and regulations.
  • Advised clients on tax savings concerning hiring/firing of employees.
  • Assisted client's bookkeepers on how to be more efficient in procedures and how to multi-task.
  • Converted clients using manual accounting methods to computer accounting programs.
  • Drafted and reviewed financial statement compilations before being approved by partners.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Proactively researched technical tax issues related to consulting projects.
Control Technologies, Inc FULL CHARGE BOOKKEEPER/ OFFICE MANAGER | Metairie, LA | May 1997 - January 2001
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Upgraded company accounting software from DOS to Windows based Peachtree Accounting.
  • Switched payroll from outsourcing to in house for substantial cost savings.
  • Prepared and reported weekly payroll.
  • Prepared quarterly and annual payroll reports.
  • Prepared and paid monthly sales tax returns.
  • Processed accounts payable.
  • Negotiated prices with vendors for use on contract jobs to cut cost, not quality.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Communicated with customers to identify and resolve outstanding payments.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Reconciled company bank, credit card and line of credit accounts.
  • Prepared Monthly Work In Progress Reports.
  • Prepared monthly, quarterly and annual profit and loss statements and balance sheets.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Created templates for use in bid/job estimates/contracts and contract job check out sheets to ensure profitability.
Education
MBA Executive Track University of New Orleans New Orleans, LA | 2015
Bachelor of Science Accounting University of New Orleans New Orleans, LA
  • Minor in Management
Bachelor of Science Business Administration University of New Orleans New Orleans, LA
  • Recipient of Founder's Scholarship
High School Diploma Destrehan High School Destrehan, LA
  • Regent's Scholar
Volunteer Work

St. Charles Borromeo School Parent, Teacher, Friends Organization

Destrehan, LA

Board of Directors -- Treasurer


Hill Heights Country and Swim Club

Destrehan, LA

Board of Directors - Member

*Former Chairman

This resume is created in 7 minutes.
Professional Summary

Licensed and Certified Esthetician trained exclusively in skin condition treatment and analysis. Friendly and reliable Certified Medical Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desires a role in a day spa or medi-spa. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Esthetician capable of performing up to 5-10 facials per day in a busy spa setting. Extensive knowledge of Exel, PostQuam, Dermaesthetics, Eminence, Guinot, and Lierac Homme Paris products. Medical Esthetician who expertly determines the proper treatments based on individual client needs. Organized Esthetician proficient in computer spa programs, product sales and customer appointment set-up.

Skills
  • Certified Esthetician
  • Customer service-oriented
  • Employee training and development
  • Proficient in eyebrow and lash tinting
  • Professional photoshoot makeup
  • Facial massage
  • Lashlift and tint
  • Back facials
  • Eyebrow shaping
  • Threading
  • Body Waxing
  • High frequency treatments
  • Facial waxing
  • Spa retail sales
  • HydraFacials
  • Excellent team player
  • Guest services expertise
  • Creative
  • Microdermabrasion
  • Chemical peels
  • Anti-aging facials
  • Antioxidant facials
  • Paraffin treatments
  • Facial lymphatic drainage
Work History
Licensed Esthetician, 05/2018 to 03/2020
Face. Brow And Beauty Bar (Brickell) Miami, Florida
  • Performed brow threading and/or waxing appropriate for each client and their skin type
  • Fostered friendly, warm and exceptional customer experience
  • Resolved customer complaints and facilitated conflict resolutions
  • Developed individualized, therapeutic skin care programs
  • Stocked treatment rooms with proper supplies
  • Flexibly worked evenings and weekends to ensure proper spa coverage
  • Analyzed skin condition and made appropriate product recommendations
  • Notified supervisor of supply needs to ensure necessary items were in stock
  • Carried out administrative tasks, including product inventory checks, charting and consultations
  • Recommended retail products for at-home use
  • Performed over 15-20 facials, chemical peels and waxing procedures per week
  • Assisted manager with daily spa operations, including opening and closing procedures
  • Welcomed clients arriving for appointments
  • Handled busy schedules and stayed on top of key deadlines
  • Suggested appropriate therapy based on current health of client
  • Informed guests of appropriate products available to increase retail sales
  • Performed consultations for clients before scheduling treatments
  • Discussed procedures and treatment options with clients
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality
  • Advised clients on proper home-care regimens
  • Performed special anti-oxidant, acne and microdermabrasion facial services
  • Full body waxing and back facials
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
  • Developed team communications and information for Eminence meetings.
Licensed Esthetician, 09/2017 to 02/2018
Trini Salon & Spa (Brickell) Miami, FL
  • Analyzed skin condition to make appropriate product recommendations
  • Recommended retail products for clients at-home usage
  • Fostered a friendly, warm with exceptional customer experience
  • Handled busy schedules while stayed on top of key deadlines
  • Welcomed clients as they arrived for appointments
  • Notified supervisor of supply needs to ensure necessary items were in stock
  • Performed over 10 facials, chemical peels as well as waxing procedures per week
  • Stocked treatment rooms with proper supplies
  • Performed special anti-oxidant, acne and microdermabrasion facial services
  • Assisted manager with daily spa operations, including opening and closing procedures
  • Resolved customer complaints; facilitating conflict resolutions
  • Advised clients on proper home-care regimens
  • Flexibly worked evenings and weekends to ensure proper spa coverage
  • Carried out administrative tasks, including product inventory checks, charting and consultations
  • Discussed treatment procedure options with clients
  • Informed guests of appropriate products available to increase retail sales
Esthetician / Professional Makeup Artist, 2017 to 2017
Rosé Nail Bar & Boutique Miami, FL
  • Worked directly with clients to achieve perfect eyebrows
  • Researched and updated all required materials needed for firm and partners
  • Performed initial client assessment and analysis to begin depilation process
  • Executed professional makeup with high quality makeup products and tools
  • Eyebrow and upper lip depilation with thread
  • Facial depilation with soft and hard wax
  • Acne facials
  • Anti-aging facials
Professional Makeup Artist, 2016 to 2016
Renan S Salon & Spa Coral Gables, Florida
  • Welcomed clients as they arrived for appointments.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Advised clients on proper home-care regimens.
  • Flexibly worked evenings and weekends to ensure proper spa coverage.
  • Performed waxing procedures.
  • Notified supervisor of supply needs to ensure necessary items were in stock.
  • Handled busy schedules and stayed on top of key deadlines.
  • Fostered a friendly, warm and exceptional customer experience.
  • Analyzed skin condition and ensured appropriate professional makeup was done.
Education
High School Diploma: 2017
Coral Gables High School - Coral Gables, FL
Certifications

The English Center, Miami, Florida - Facials Specialty,

(2017) Exel Aesthetic Biotechnology, Doral, Florida - Antioxidant,

(2017) PostQuam, Coral Gables, Florida - Facial Lymphatic Drainage,

(2017) Helena Sir Med Spa, Miami, Florida - Hidro-Peeling,

(2017) Exel Aesthetic Biotechnology, Doral, Florida - Microdermabrasion,

(2017) Exel Aesthetic Biotechnology, Doral, Florida - Oxygen Therapy with L\'Oxygeniste,

(2019) Eminence Organic Skincare , Aventura, Florida - Master Level Mixology and Hyperpigmentation Treatments

This resume is created in 7 minutes.
Professional Summary

As a seasoned professional with 30 years in the Automobile and RV Industry I am dedicated to process improvement to keep up with our evolving and changing markets with strong closing skills. With friendly, superb negotiation and presentation skills I will establish new customers and relationships and retain the current base.

Skills
  • Sales analysis
  • Highly competitive
  • Client development
  • Interpersonal skills
  • Proficiency with CRM systems
  • Self-motivated
  • Networking skills
  • Customer service
Work History
Home Furnishings & Sleep Consultant, 08/2019 to 10/2020
Raymour & Flanigan FurnitureReading/ Wyomissing, , Pennsylvania08
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
H0me Furnishings Consultant, 04/2019 to 08/2019
La-Z-Boy Furniture GalleriesWyomissing, PA
  • Meet and greet.
  • Feature and benefit of La-Z Boy furniture.
  • Selection, fabric choice and design.
  • Close, write up, and schedule delivery.
  • Follow up with customer.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
Professional Sales Representative, 02/2015 to 02/2019
Sands Ford of Pottsville440 N Claude Lord Blvd Pottsville, Pa 17901
  • I am Ford Certified in all Cars Suv's , light and heavy duty trucks. I complete all areas of the deal from the first impression, meet and greet , all of the sale time line through the close and delivery. I am CSI orientated, retain customer base and gain referral business with an 85% success rate.
Certified Sales Professional, 04/2013 to 05/2014
Mercedes-Benz of West Chester1260 Wilmington Pike West chester, Pa 19382

Maintain certification an all models and packages of the Brand. Most professional meet and greet. Build rapport and qualify, get selection, feature,benefit presentation, demo drive , sell service, close the deal, write up, follow through with delivery and follow up accordingly.

CERTIFIED MERCEDES BENZ SALESMAN, 12/2011 to 03/2013
Tom Masano Inc815 Lancaster Ave, Reading, Pa 19605

Studied , tested and certified on the 17 different models and 54 different packages of Mercedes Benz product. Very proficient and firm believer in the sales timeline that I use with every customer from the walk in to the internet and phone prospect. When the vehicle was sold organized the delivery but do prefer to spot when ever possible. Made sure the car was cleaned, gassed, all books in hand and both sets of keys. Made that evening and or next day follow call and always ask for referral business. Gross profits on new and pre owned and in the business office exceeded most of there oldest veterans.

Sales Manager, 09/2005 to 12/2011
Boat n Rv Superstore20 Industrial dr Hamburg, pa 19562

First thing make walk the showroom and make sure everything is straightened up and ready for sale. Attend 9am doc meeting to review previous days sales and make sure service has recieved delivery prep schedule. review folow up calls and and working deals. Informed Gm of days training schedule and trained personnel on process, specific product ect. Operated the sales desk, doing all appraisals, structuring deals and closing the sales when needed to maintain approxamet profit margin of 15% on towable and 10% on motorized. Prepared sales team and dealership for
sales events. Used company strategies and promotions to boost sales and profits. Completed all commission sheeets and sent to corporate for payroll by Monday at noon. Walked lot and inspected 10 rv's per day to make sure everything is line ready and prepared for sale.

Sales Manager, 09/2001 to 10/2005
Kerbeck Cadillac430 n Albany ave Atlantic City, NJ 08401

Again managed and trained all sales people on process and product knowledge, with accent on GM leasing programs . Managed internet and phone leads and trained how to sell appointments. Appraised, structured and closed deals. Aggressively executed Sales and Marketing strategis to boost store sales and profits.

Sales Professional, 05/1996 to 09/2001
Ed Morse CadillacDelray Beach, FL

Specialize in Cadillac product new and preowned. Specialize in high percentage of leasing for 24, 36 and 39 month terms. Select ,feature benefit walkaround ,Demo drive , close and deliver the car or Suv. Maintain client with personalized follow-up

Education
High School Diploma: Business Galt School of Business Management, US Navy Muhlenberg Hi - Cleveland, OH, Norfolk, Va Reading, Pa