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Professional Summary
Dedicated and focused ,energetic administrative assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Core Qualifications
  • Microsoft Office proficiency
  • Results-oriented
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Dedicated team player
  • Excel spreadsheets
  • Time management
  • Multi-family property management
  • Team management
Experience
03/2020 - Current Multi-Site Community Manager Commonwealth Real Estate Svcs | Vancouver, WA
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Coordinated maintenance and repair requests with department and contacted contractors for bid proposals.
  • Managed day-to-day operations for 2-unit apartment and senior mobile home park property with 100 occupants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
10/2018 - Current Office Manager A1 Stoves Inc | Chico, CA

Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed daily office operations and maintenance of equipment.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

02/2014 - 09/2018 Office Manager Creative Drywall & Texture | Vancouver, WA
  • Oversaw daily functions
  • Scheduled appointments and maintained master calendar
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Elevated customer satisfaction ratings by resolving client and case issues effectively
  • Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance
  • Directed team of 3 administrative professionals to meet team needs in fast-paced environment
Education
2005 Associate of Arts Degree : Business Administration
Butte College | Oroville, CA

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Skills
  • Highly detail-oriented
  • Superior time management
  • Exceptionally organized
  • Self-motivated
  • Store presentation
  • Training and mentor
  • Strong customer relations
  • Negotiation skills
  • Needs assessments
  • Sales analysis
  • Sales forecasting
  • Researched sales leads
Professional Summary

Performance driven Sales/Finance Manager gifted with a strong work ethic and great leadership skills.

Work History
Finance Manager, 07/2018 to 09/2019
Bob Caldwell Chrysler Jeep Dodge Ram Columbus, Ohio
Sales Manager/Finance Manager, 09/2017 to 06/2018
Bobby Layman Chevrolet Columbus, OH

Working with and training sales consultants. Goal planning. Bringing new programs and guidelines into effect for a smoother and more efficient operating procedure. Structuring deals for sales associates. Presenting and closing of car deals. Following up with customers to check on satisfaction or recapturing missed opportunities. Working with the banking institutions to get customer approvals or better rate tiers. Pulling of the OFAC reports, pulling credit, and submitting deals.

Finance Manager, 03/2017 to 08/2017
John Hinderer Honda Heath, Ohio, United States

Checking and correcting sales staff missing documents from any deal. Contacting and scheduling corrections to be made in regards of programming to bank contracts or internal paperwork. Training sales staff on the process of presenting to selling a vehicle. Submitting deals to the banks for purchase. Selling products and maximizing every car deal.

Finance Manager, 07/2016 to 03/2017
Dennis Hyundai of Dublin Columbus, Oh

Receipting cash and credit payments for in store purchases. Worked with the banks on funding or approval issues. Packaged and sent out all deals to the lenders. Opened and closed the business. Addressed customer questions and concerns regarding products, prices and availability. Selling add-on services and products to existing customers, generating revenue. Provided training to new team members. Maintained friendly and professional customer interactions.

Finance Manager, 07/2013 to 07/2016
Lindsay Honda Columbus, OH

Open and closed the store. Receipting cash and credit payments. Addressed customer questions and concerns regarding products, prices and availability. Selling of add-on services to existing customers. Work as team member and leader to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Sales Consultant, 04/2011 to 06/2013
Performance Chrysler Jeep Dodge Ram Columbus, OH
Education
High School Diploma: 1993
Marysville High School - Marysville, OH

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Summary
My objective is obtain a career in a friendly work environment that is centered on meeting and exceeding customer expectations within company policy.
Skills
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Strong organizational skills
  • Adaptive team player
  • Food and beverage handling expert
Experience
Picking
Memphis, TN
IQor/ Sep 2018 to Jan 2019
  • Processed customs duties and fees quickly to release international shipments.
  • Unloaded, picked, staged and loaded products for shipping.
  • Started up and shut down processing equipment.
Shift Manager
Memphis, TN
Kountry Cookin Soul Food Restaurant/ Aug 2012 to Sep 2018
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Assistant Manager
Memphis, TN
City Market/ Feb 2014 to Jun 2016
  • Calculate future needs in kitchenware and equipment and place orders, as needed
  • Coordinate communication between front of the house and back of the house staff
  • Prepare shift schedules
  • Process payroll for all restaurant staff
  • Supervise kitchen and wait staff and provide assistance, as needed
  • Keep detailed records of daily, weekly and monthly costs and revenues
  • Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms) .
  • Monitor compliance with safety and hygiene regulations
Education and Training
High School Diploma 2002

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Professional Summary

Seasoned Sales Manager with over 15 years of experience and proven success in the sales and management. 15 years of Consultative Selling experience with proven ability to successfully articulate and build value in the context of the clients business needs, challenges and industry drivers. Extensive experience in developing aggressive new client acquisition plans to quickly secure long-term contracts and re-occurring revenues.

Skills
  • Business development expertise
  • Revenue generation
  • Project management
  • Excellent customer service 
  • Resourceful nature
  • Documentation
  • Relationship management
  • Verbal/written communication
  • Team Management
  • Excellent Communicator

​​

Work History
Branch Manager, 04/2015 to Current
ADECCO STAFFINGGARDEN GROVE, CA
  • Oversee and Manage the Orange County, Garden Grove office. 
  • Development and maintenance of branch accounts, overseeing P&L's, managing a staff of in-house recruiters and achieving both individual and branch new business quotas.
  • Over Achievement of individual and branch annual sales quota of 1.4M by 32% within first 12 months of employment.
  • Increased gross margins by 10% and profits to a record 30% by reengineering business and marketing plan for branch to better focus on high margin services.
  • Forecast local branch growth, develop attractive cost models, and deliver total service solutions aligned with clients strategic business objectives.
  • Managing budgets, allocating branch funds, and defining financial objectives.
  • Drafting forecasts and business plans, as well as organizing marketing activities and events for the branch.
Business Development Manager, 04/2011 to 04/2015
LABOR READY STAFFINGCOSTA MESA, CA
  • Consistent overachievement in new business revenues.- Surpassed annual sales target of 2.4M, four consecutive years; over 25% (2011-2012) and over 31% (2012-2015).
  • Exceeded sales revenue quotas by developing targeted lead generation strategies, Analyzing industry trends and creating customized marketing plans to acquire new business accounts.
  • Identified and qualified sales opportunities by providing a consultative and value-added approach to develop relationships.
  • Coordinated with the Recruiting & Fulfillment Team to onboard new clients
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Created alternative business plans to improve customer relationships.
Sales Manager, 02/2008 to 04/2011
EZ MORTGAGE FUNDINGTUSTIN, CA
  • Utilized Consultative sales approach in working with mortgage and real estate agents. 
  • Acted as a lead generator for real estate residential mortgage industry. 
  • Met and exceeded monthly sales quota goals between $25,000 and $40,000 in gross revenue.
  • Trained all incoming sales team members.
Commercial Sales Manager, 02/2008 to 04/2011
NATIONAL EQUIPMENT & SERVICES CORPORATIONIRVINE, CA
  • Increased annual sales target of 1.6M by 37.5% (2008-2009) and 39% (2009-2011).
  • Acted as a Subject Matter Expert and advisor in the commercial installation market to develop deep consultative credibility with target accounts.
  • Supported the sales team in writing proposals and closing contracts.
  • Presented customized value proportions and proposals to C-level Decision makers(Door installation, Doc Levelers, corporate contractor repairs) to create new business opportunities. 
  • Developed quarterly and annual sales department budgets and approved all sales staff budget expenditures.
Education
Communications Specialist UNITED STATES NAVY - 8 years
Process: Current
UNIVERSITY OF PHOENIX - CA