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Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Customer-focused
  • Adherence to high customer service standards
  • Cash handling and management
  • Excellent time management skills
  • Effective problem solver
  • Microsoft Outlook,Linux, Word and Excel
  • POS systems knowledge
  • Merchandising
  • Stocking
  • Fast Learner
  • Positive and friendly
  • Goal-oriented
  • Excellent work ethic
  • Consistently meets sales goals
  • Motivated team player
          Work History
          Dispatcher 02/2019 to Current
          American Medical Response Glendale
          • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
          • Answered calls from automatic routing system and took basic information from callers.
          • Read system maps and caller information, and documented all details in system.
          Beauty Consultant 02/2018 to Current
          Target Phoenix, AZ
          • Upsold additional products and services to increase sales numbers.
          • Provided clients with personalized skincare recommendations to ensure they maintain healthy skin.
          • Recommended appropriate products to meet customers' individual needs.
          • Helped customers feel relaxed and comfortable with the process.
          • Analyzed customer skin to assess unique conditions and skin type.
          • Met or exceeded sales goals on a regular basis.
          Assistant Store Manager 08/2018 to 02/2019
          Goodwill Glendale,AZ
          • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
          • Answered questions about store policies and concerns to support positive customer experiences.
          • Supervised payroll corrections for accuracy and duplications.
          • Managed scheduling for store shifts to accomplish proper staffing at all times.
          • Coached team on effective up selling and cross-selling methods.
          • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
          Treasury Management Processing 11/2015 to 01/2018
          Western Alliance Bank 1 E Washington St, Phoenix, AZ 85004
          • Analyze new data that is input to create online banking profiles
          • Work with Business Online Banking, Remote Deposit Capture, ACH, Wire, Positive Pay, and Bill Pay.
          • Assist customers with online banking accounts and information
          • Organized and removed online banking files no longer in use.
          • Created profiles on Western Alliance Bank online banking program.
          Medical Record Coordinator 07/2015
          MCMC Independent Exams 1430 E. Missouri Avenue, B-160 Phoenix, AZ 85014
          • Review medical records and flag incomplete or inaccurate information.
          •  Review medical records for completeness, assemble records into chronological order, and files records in designated areas.
          • Ensure paperwork is properly filled out.
          • Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.
          • Directed calls to appropriate individuals and departments.
          • Make copies of medical records and send out to all physicians in a week or more before the appointment.
          Customer Service Supervisor 06/2014 to 07/2015
          Redesign by Goodwill 101 and Thunderbird 8679 W Ludlow Dr, Peoria, AZ, 85381
          • Managed work flow to exceed quality service goals.
          • Greeted customers entering the store to ascertain what each customer wanted or needed.
          • Politely and promptly assisted customers in person and via telephone.
          • Provided an elevated customer experience to generate a loyal clientèle.
          • Answered product questions with up-to-date knowledge of sales and store promotions.
          • Helped drive sales goals and achieve monthly quotas.
          • Operated a cash register for cash, check and credit card transactions.
          • Stocked and replenished merchandise according to store merchandising layouts.
          • Priced merchandise, stocked shelves and took inventory of supplies.
          • Cleaned and organized the store, including the checkout desk and displays.
          • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
          • Well-versed in operating cash register and adding machines.
          • Highly skilled in checking and accepting checks, cash, and other form of payment from customers.
          • Ability to count the cash in drawer at the start and end of shifts.
          • Ability to do stores deposits and taking them to the bank. 
          Front End Manager 01/2009 to 06/2014
          Home Depot 2650 W Thunderbird Rd, Phoenix, AZ
          • Motivated employees to perform at peak productivity with morale-boosting programs.
          • Scheduled floor staff according to skill sets and coverage needs.
          • Evaluated employee performance and made recommendations for improvements.
          • Actively pursued personal learning and development opportunities.
          • Replenished supplies, bags and other materials at each cash wrap.
          • Processed cash and credit payments rapidly and accurately.
          • Trained new sales associates each quarter.
          • Helped drive sales goals and achieve monthly quotas.
          • Oversaw cash flow of store, including cashier operations, bookkeeping and security.
          Cast Member 10/2006 to 02/2010
          The Disney Store 7700 W Arrowhead Towne Center, Glendale, Az
          • Greeted customers entering the store to ascertain what each customer wanted or needed.
          • Described product to customers and accurately explained details and care of merchandise.
          • Politely assisted customers in person and via telephone.
          • Operated a cash register for cash, check and credit card transactions with accuracy.
          • Stocked and replenished merchandise according to store merchandising layouts.
          • Cleaned and organized the store, including the checkout desk and displays.
          • Alerted customers to upcoming sales events and promotions.
          • Identified potential shoplifters and alerted management.
          • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
          • Followed merchandising guidelines to present visually appealing displays.
          • Actively pursued personal learning and development opportunities.
          • Supervised and directed all merchandise and shipment processing.
          • Maintained established merchandising standards, including window, sales floor and promotional displays.
          High School Diploma 2007 Maya High School - Glendale, Arizona
          Glendale Community College - Glendale, Arizona
          This resume is created in 7 minutes.
          Professional Summary

          I worked as a Consultant at KPMG Lower Gulf Limited, providing Internal Audit Risk Consulting and Business Process Improvement services to clients from different industries including, Financial Services and Facility Management firms.

          CFA Level I and ACCA qualification candidate.

          • Auditing and Corporate Governance.
          • Risk Assessment and Management.
          • Business Process Improvement.
        • Effective Written Communication Skills.
        • Proficiency in MS Office Suite.
        • Effective Presentation Skills.
        • Work History
          Consultant, 01/2015 to 01/2018
          KPMG Lower Gulf Limited Dubai, United Arab Emirates
          • Conduct Risk Assessment interviews with clients to identify key risks based on impact and likelihood parameters, and develop Risk Rating Heat Map and Risk Based Internal Audit Plan.
          • Conduct walkthroughs to confirm the present processes, identify key control design deficiencies and operating ineffectiveness, and develop Risk and Control Matrices for various core and support functions in order to execute the internal control review.
          • Inspect original documents to gather corroborating evidence and ensure adequate working paper documentation and filing.
          • Prepare updates on findings and devise recommendations, improvements in policies, procedures and internal controls.
          • Assist in business development by participating in proposal management activity.
          Intern, 01/2014 to 05/2014
          US Consulate General, Department of Commerce Dubai, United Arab Emirates
          • Engage in business support, customer focused programs, and counseling services to U.S and UAE firms aimed at bringing U.S products, services and investment to the UAE region.
          • Serve as an assistant to the Commercial Attaché and Specialists in planning and conducting trade promotions and other commercial service functions in various sectors such as aviation, consumer electronics, oil & gas, financial management service, hotel and restaurant equipment and travel and tourism.
          • Perform specific detailed market research information and matchmaking service.
          • Assist in developing and performing a number of trade program activities, such as organizing International Buyer Program (IBP) delegations, trade missions, trade fairs, and other post-initiated events.
          Professor's Assistant, 09/2013 to 05/2014
          American University of Sharjah Sharjah, United Arab Emirates
          Treasury Assistant, 07/2011 to 09/2011
          CRDB Bank Plc Head Office Dar es Salaam, Tanzania

          2015 - 2018

          • Successfully completed audits and provided practical recommendations for improvement, as per leading practices and applicable standards, for the following departments of Financial Services and Facility Management firms:
            - Finance and Treasury, 

                  - Legal and Compliance,
                  - Investment Banking,
                  - Capital Markets (Trading and Market Making),
                  - Asset Management,
                  - Risk Management,
                  - Corporate Governance,
                  - Investor Relations, 
                  - Client Investment Solutions,
                  - Client Relations,
                  - Operations,
                  - Products and Marketing, and
                  - Human Resources and Administration.

          • Core team member for the development of policies and procedures for various departments of Dubai International Financial Centre.


          • Core team member that organized and executed a highly successful trade mission, which involved the coming of the US Secretary of Commerce accompanied by 20 American companies to Dubai, UAE in order to enhance trade relationship between United States of America and United Arab Emirates.

          2011 - 2012

          • Dean's list from Spring 2011 to Fall 2012 and Chancellor's list Fall 2012.
          Bachelor of Science in Business Administration: Fall 2014
          American University of Sharjah - United Arab Emirates
          • Major in Finance and Minor in Accounting.
          International Baccalaureate Diploma Program: May 2010
          Aga Khan Education Services - Tanzania
          O' Level (Division 1.8): October 2007
          Marian Girls' High School - Tanzania
          • CFA Level I candidate.
          • ACCA qualification candidate (Skills Module).
          English and Swahili.
          This resume is created in 7 minutes.

          Recognized by employers as an effective leader in a business setting, a skillful presenter, and proficient in Excel. Demonstrated aptitude in the fields of Finance and Economics.

          Bachelor of Science: Business Administration University of Oregon Eugene, Oregon

          Concentration: Finance
          Honors: Cum Laude (GPA: 3.78)

          05/2019 to Current
          Financial Analyst Facebook Austin, TX
          • Consolidated financial data for the Network team in order to help explain current and projected spend to business leadership
          • Developed process enhancements for tracking build progress on projects allowing for accurate calculation of liabilities and potential accruals
          • Designed dashboards which accurately visualized key performance indicators to assist business partners make informed decisions
          07/2018 to 04/2019
          Business Leadership Program - Credit Track Synchrony Financial Alpharetta, GA
          • Identified alternative credit strategies for commercial customers to enhance portfolio performance
          • Developed automated programs using SAS to deliver critical information consistently
          • Augmented Excel underwriting tools to improve decision speed and accuracy
          02/2017 to 02/2018
          President Alpha Kappa Psi Eugene, OR
          • Coordinated with executive board members to resolve issues and identify professional opportunities for the membership
          • Lead weekly meetings to explain current events and introduce developmental activities to the fraternity
          07/2017 to 09/2017
          Treasury and Compliance Intern Carlson Capital, L.P. New York, NY
          • Facilitated the Treasury department in the summarization of data for use in meetings with Carlson's largest counterparties
          • Created a compliance directory containing yearly employee trade records to mitigate regulatory risk
          • Organized expenses to assist the Treasury department in quantifying a team-by-team breakdown of soft-dollar spending
          • Proficiency in Microsoft Excel
          • Problem Solving
          • Competence in SQL
          • Leadership
          This resume is created in 7 minutes.

          In summary I am a hard worker I always work passionately and strive to beat the competition in everything I do.  I never give up and I fight for what I want. I am resourceful and a very quick learner. My drive comes from being very competitive.  

          • Reliable (I will always show up early and stay late)
          • Knowledgeable (I am very good with people and in a sales environment)
          • Hardworking (No one can out work me i fully commit to my job)
          • Quick at learning (I learn at a very fast pace and prefer hands on)
          • My work is my passion (I poor my heart into my job and give 110%)
          • Great can do Attitude (I always bring good vibes to the workforce)
          • Problem Solver (I very independent and can solve issues)
          • I get along great with coworkers (I treat my staff with respect and get results)
          • My customers love me (I have the most repeat customers I know by name)
          • I always come to work clean (I am clean organized and time efficient) 
          •  I enjoy a challenge (Give me a challenge!)
          Store Manager / Papa Murphy's - Yreka , California 10/2014 - 01/2017

          At Papa Murphy's I was expected to do: Make Pizzas, Greet Customers, Run Register, Take Call in orders, Do Dishes, Do daily prep (Like make dough or sheet dough Etc.), Run the shift and the employees (like keeping them on task), Open & Close the store, Do daily Paperwork (like balance registers, counting inventory, and making sure deposit is right), Rotate and stock products "FIFO" (First in First out), Take a daily deposit to the bank, and much more.

          District Sales Manager / MobileOne LLC - Anderson , CA 01/2018 - 01/2019

          I managed the Anderson and Redding Store locations my list of duties goes as follows; Meeting sales quotas, managing staff, customer service, goal setting, motivating team, bringing a positive attitude every day, training staff, deposit handling, paperwork filing daily, maintaining a positive work environment, overall setting the right example for my team.

          • Tracked and analyzed weekly sales to implement corrective action plans and streamline operations
          • Supported sales management to optimize business development
          • Analyzed regional market trends to discover new opportunities for growth
          • Communicated and enforced individual and division goals to maximize sales performance
          • Supervised strategy, training, team structure and communication of regional sales program
          Owner / Cloud Benders - Red Bluff , CA 01/2019 - Current

          I own and operate a vape store my tasks include: Cleaning, Retail Sales, Ordering and monitoring Stock, Managing P/L, Marketing my Store, Handling Customer returns, Development of relationships

          • Built strong rapport with key business sources, resulting in 70% increase in referrals
          • Consulted with Distributors and vendors to assess costs and market levels, determining optimal price points to meet profit demands
          • Penetrated new market areas by investigating competitor products, services and trends
          • Trained and mentored sales team members in customer relations, customer service and product placement
          • Delivered constructive coaching and feedback to enhance employee sales and customer service skills
          • Tracked and analyzed weekly sales to implement corrective action plans and streamline operations
          • Communicated and enforced individual and division goals to maximize sales performance
          • Supported sales management to optimize business development
          • Negotiated long-term contract renewals with franchise owners and sales affiliates
          • Developed innovative and successful sales strategies
          • Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits
          • Oversaw inventory purchases and sales contracts to keep records current and compliant
          • Automated contact management systems to achieve 100% client organization with goal alignment
          Golden Eagle Charter School - - Yreka , California, United States of America 2015 High School Diploma