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Professional Profile

Outgoing Service industry professional skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

  • Training and development
  • Point of Sale experience
  • Problem Solver
  • Multi-tasking
  • Inventory control
  • Strong leadership capability
  • Detail oriented
  • Service focused
  • Follows procedures
  • Food service knowledge
Relevant Experience
  • Increased team productivity with morale-boosting incentives
  • Process Improvement
    Created new departmental procedures manual. Assessed organizational training needs
  • Documentation
    Wrote and edited documents to keep staff informed on policies and procedures
  • Increased client's web traffic by improving and optimizing web content
  • Promoted from barista to manager after 2 months of employment
01/2019 - 07/2019 Greenhouse Worker Gulley Greenhouse Inc. | Fort Collins, CO
  • Seasonal greenhouse worker
  • Customized planters for local businesses
  • Propagated plants to increase greenhouse sales
01/2018 - Current Social Media marketing assistant/ Front of house Sauce events and promotions | fort collins, CO
  • Analyzed key metrics regarding social media channel performance and compiled the data into weekly reports.
  • Crafted well-written blog posts and brief articles for the social channel to educate and inspire readers.
  • Coordinated pre-show and post-show activities at trade shows. 
09/2018 - Current Assistant Store Manager Pulcinella Pizzeria | Fort Collins, CO

Assist the Management team with scheduling, ordering, payroll, and team motivation.

07/2016 - 10/2018 Manager Purple Cup Cafe | Fort Collins, CO

Role model for outstanding service and care for the industry. Ensured all baristas are committed to and demonstrate high customer service quality.

Created the menu, drink recipes, customer service standards, maintained equipment, coached, and kept up with the ever progressive coffee industry.

05/2016 - 08/2016 Manager Cafe 5450 | Johnstown, CO Managed 6 team members and volunteers, including scheduling, training and conflict resolution. Created drink recipes, inventory, scheduling, and created training and policy manuals
04/2013 - 04/2016 Roaster/packager Jackies Java | Fort Collins, CO

Worked with a local roaster roasting and packaging and learning the entirety of the industry. I work for this roaster on and off again doing  Farmer's Markets through 2017. 

03/2011 - 07/2015 Manager Paramount Cafe | Cheyenne, WY

Consistently managed, coached, and encouraged team members to maintain company standards. This included inventory control, weekly audit, bank deposits, store runs, training, scheduling, coaching, conflict resolution, updating the menu, latte art training, and food safety practices. Consistently keeping up with the constantly progressing industry.

08/2010 - 04/2016 House Cleaner That Extra Touch | Cheyenne, WY This is a job I have done on and off again for years. We thrive in deep cleaning houses for busy people. This is a very thorough job that requires a lot of physical labor
05/2009 - 02/2010 Manager Synergy Cafe | Cheyenne, WY

Managed team members, learned new information about the industry and kept up to date on new procedures. Managed a team of 6 baristas, received a grant to take the baristas to Coffee Fest in Seattle for new training.

04/2007 - 04/2008 Assembler Unicover | Cheyenne, Wy

Set up and performed hand and automatic assembly operations on commemorative coin memorabilia for the US Mint

04/2007 - 04/2008 Barista City News | Cheyenne, Wy Adhered to recipe and presentation standards for specialty coffee drinks.
10/2005 - 04/2007 Customer Service in Catalog JC Pennys | Cheyenne, Wy Arranged merchandise in innovative and eye-catching ways. Processed deliveries and worked directly with customer satisfaction.
08/2004 - 09/2005 Waitress Yama Fine Japanese dining | Tucson, AZ

Assisted guests with making menu choices in an informative and helpful fashion.

08/2002 - 05/2003 Waitress Country Kitchen | Greeley, CO
2008 Certificate: Business Management
LCCC | | Cheyenne, WY, US
2020 Associate of Science: Small Business Ownership
Front Range Community College | | Fort Collins, CO, US
This resume is created in 7 minutes.
Professional Summary
Highly ambitious student with background in customer service, tools, general labour, and shipping and receiving. Motivated to learn and gain experience, with exceptional people skills.
Core Qualifications
  • Completed CSTS course
  • H2S qualified
  • Trained in WHMIS
  • DELF certified (international credentials for the French language)
  • Class 5 License
  • Basic tool and equipment knowledge
  • ProServe
  • Self-motivated
  • Good teamwork skills
  • Efficient
  • Organized
Work History
Barista/Cook 01/2014 to Current
Block 1912 Edmonton, AB
  • I work part-time while attending post secondary.
  • I do everything from dishes, to preparing food, making specialty drinks, and serving customers.
Labourer/Tool Crib 07/2012 to 08/2013
URS Flint Bonnyville, AB
  • After graduating high school, I started working at Flint.
  • When I was initially hired I was a labourer; working alongside welders and pipe-fitters.
  • After a few months I decided to transfer to the tool crib/purchasing division where I dealt with the maintenance and traffic flow of tools and equipment, as well as purchasing and keeping stock of all the necessary job equipment and supplies.
  • I worked 46 hours weekly.
Cashier/Cook 09/2008 to 05/2012
Mr. Sub Cold Lake, AB
  • This was my part time job when I was in high school.
  • Although busy with sports and volunteering, I maintained steady hours throughout the years.
  • I was the most experienced staff member and I trained many employees.
  • I was offered the position of manager, but I decided it would be best to seek higher paying wages somewhere else after I graduated.
Greenhouse worker 06/2009 to 08/2011
Bonnyville Forest Nursery Bonnyville, AB
  • I worked at the Bonnyville Forest Nursery for the summers in between high school.
  • Working between 40-45 hours a week.
  • This job helped me to strengthen my team work skills as well as my efficiency.
Bachelor of Science: Current Concordia University College of Alberta - Edmonton, AB
High School Diploma: 2012 Assumption Jr/Sr High - Cold Lake, AB