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Outgoing Service industry professional skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Assist the Management team with scheduling, ordering, payroll, and team motivation.
Role model for outstanding service and care for the industry. Ensured all baristas are committed to and demonstrate high customer service quality.
Created the menu, drink recipes, customer service standards, maintained equipment, coached, and kept up with the ever progressive coffee industry.
Worked with a local roaster roasting and packaging and learning the entirety of the industry. I work for this roaster on and off again doing Farmer's Markets through 2017.
Consistently managed, coached, and encouraged team members to maintain company standards. This included inventory control, weekly audit, bank deposits, store runs, training, scheduling, coaching, conflict resolution, updating the menu, latte art training, and food safety practices. Consistently keeping up with the constantly progressing industry.
Managed team members, learned new information about the industry and kept up to date on new procedures. Managed a team of 6 baristas, received a grant to take the baristas to Coffee Fest in Seattle for new training.
Set up and performed hand and automatic assembly operations on commemorative coin memorabilia for the US Mint
Assisted guests with making menu choices in an informative and helpful fashion.