Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Manage donor correspondence. Acknowledgements and thank you notes
Make copies, send emails and handle all incoming and outgoing correspondence.
Organize files, develop spreadsheets, email reports and scanned documents.
Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Address several website inquiries per day, converting patrons into season subscribers.
Design and suggest new ideas to improve attendance at performances and increase donor contributions.
Resolve issues and shared benefits of new computer software. Expressed appreciation and invite patrons to another performance.
Manage quality communication, customer support and product representation for each patron.
Collaborate with other administrative team members, human resources and the finance department on special projects and events.
Raised more than $200,000 in donations and grant money to fund the children's educational programs of Moore County. Work closely with Maestro and the Chairman of the Board in making proper production decisions.
Capture and report post-show recaps, highlighting successes and opportunities for improvement.
Work under strict deadlines and responded to service requests and emergency overtime.