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·         Premier customer service professional with extensive experience in travel, logistics and operations
·         Expertise managing cross border customers and inter-company relationships with a focus on always achieving high level results
·         Ability to think quickly and logically to ensure an expedient response to customer inquires
Professional Experience
Event Professional 05/2017 to Current SHWorldwide Seattle, Washington Coordinate and assist with different events to ensure the event runs smoothly.
High School Tennis Coach 02/2009 to Current Bainbridge Island High School Bainbridge Island, Washington Instruct students in tennis, providing training & direction during practice sessions. Planned and organized matches with other schools.
Event/Meeting Coordinator 01/2015 to 09/2016 Meeting Designs Foxboro, Massachusetts Facilitator for Advisory Board meetings at different locations around the country.
Flight Attendant 12/1985 to 11/2008 Delta Airlines Atlanta, Georgia Enthusiastically delivered first class service while ensuring comfort and safety to travelers from every walk of life and culture. Served on domestic and international flights. Qualified as a Lead Flight Attendant responsible for supervising and coordinating in-flight crew and operations. Opted for early retirement program offered in 2008.
Volunteer Work
Moyer Foundation 2012-Current
Work has included: host at fundraising events, administrative office work, promoting and personal relations work.
Bainbridge Island Community Tennis Association 2008-Current
Tennis Instructor for after school programs - middle and elementary schools.
Washington State University - Pullman, Washington
General Studies
This resume is created in 7 minutes.
Professional Summary
Versatile Flight Attendant seeks a position with a major airline. Superb salesperson who boosts airline revenue by effectively upselling in-flight products. Organized and efficient [Job Title] focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Talented Flight Attendant trained extensively in all aspects of aviation, including [Area of expertise] and [Area of expertise]. Background includes [Number] years of customer service experience, including [Number] as a flight attendant. Well-traveled Flight Attendant who is an enthusiastic team player and self-starter. Seeks a position with [Airline name] offering opportunities for long term professional and personal growth.
  • Familiar with [Aircraft type]
  • Natural leader
  • Customer service specialist
  • Flexible
  • Expert problem solver
  • Decisive
  • Passion for travel
  • Active listening skills
  • Skilled mentor
  • Energetic and enthusiastic
  • Cabin technologies
  • Time management
  • Calm under pressure
Work History
January 2014-Current flight attendant virgin aust | Melbourne
  • Checked in an average of [Number] passengers per [Time period].
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
  • Solicited customer feedback and resolved any problems through [Action].
  • Supervised unaccompanied minors during flights.
  • Reduced company costs through [Action taken].
  • Solicited customer feedback and resolved any problems through [Action].
  • Supervised unaccompanied minors during flights.
  • Relayed updates and information to passengers in a friendly and timely manner.
  • Addressed passengers' concerns about delayed and canceled flights and resolved the issue through [Action].
  • Promoted upgrade options to customers, resulting in [Number]% increase in passengers choosing [Upgrade option].
  • Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
  • Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Explained the use of safety equipment and answered passengers' questions.
  • Loaded, unloaded and transported cargo weighing up to [Number] pounds between terminals and aircraft.
  • Stocked aircraft cabin interiors for flights with equipment and supplies.
  • Trained and coached [Number] contract flight attendants.
  • Upsold products such as [Product type] during flights, resulting in record in-flight sales.

2000 Bachelor of Arts: hospitality school of hard knocks university of england
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Career Overview
Dedicated Customer Serviced-centered position motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Active listening skills
  • Courteous demeanor
  • Customer service expert
  • Energetic work attitude
Received several Customer Commendations through the course of employment.
Known among colleagues to be dedicated and a strong team member.
Work Experience
Tom Thumb November 2000 to December 2004 Assisstant Office Manager
Desoto, TX
Southwest Airlines January 2005 to August 2016 Flight Attendant
Orlando, FL
Educational Background
Midlothian High School 2002 High School Diploma Midlothian, TX, US
Navarro College Pre-nursing Waxahachie, TX, US
Tarrant County College Pre-nursing Masfield, TX, US
This resume is created in 7 minutes.
Professional Summary
A dynamic customer service officer and a former seeking new challenges and opportunities for professional growth and advancement. I\'ve recently worked in finance for over a year and I was able to gain knowledge on how to deal with financial difficulties and how it can be solved by offering secured and unsecured loans to customers. It ranged from $50-5000 within the store, loans were approved for both employed and unemployed. I look forward to contributing to your continuing successes.
  • Extensive knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Very attentive giving customer\'s full attention to customers, taking the time to understand the points being made asking questions as appropriate and conveying empathy
  • Outstanding communication skills and interpersonal skills
  • Fokker 100 aircraft knowledge (Aviation)
  • Fast learner and a multi-tasker
  • Organised and reliable always
  • Conflict resolution and flexible
  • Time management and active listener
  • Have knowledge on processing loan applications for secured and unsecured cash loan products from the range of $50-$5000 in the store and online
  • Meets monthly branch targets and help with new marketing strategies to promote company
  • Always complying with company policies and regulations
  • Always willing to learn new attributes to contribute to meeting company standards
  • Energetic work attitude and cheerful
Work History
Flight Attendant, 11/2014 to 01/2016
Network Aviation Perth, Australia
  • Provide personal services to ensure that safety and comfort of airline passengers during flight.
  • Greet passengers, verify tickets and serve food and beverages.
  • Demonstrate safety and emergency procedures such as use of oxygen, seat belts and the use of a life jacket.Answer passenger questions about flights, aircraft's, weather, travel routes and services, arrival times and schedules.
  • Assist passengers in placing carry-on luggage into overhead lockers or under seat storage.
  • Guide passengers while entering and disembarking the aircraft.
  • Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, length of flights, food and beverage service offered and numbers of passengers.
  • Check to ensure emergency equipment\'s and other supplies are aboard and      are in adequate supply.
  • Collect money for alcohol beverages.
  • Conduct periodic trips through the cabin to ensure passengers are comfortable and distribute blankets and pillows.

  • Customer Service Officer, 01/2016 to 02/2017
    Money3, Logan Central/Morayfield
  • Follow up new leads and referrals from internal departments.
  • Establish and maintain current client and potential client relationships by providing exceptional customer service.
  • Maintain daily tasks and procedures.
  • Present and deliver company products and services to current and potential        clients.
  • Assist in monitoring all bank transactions.
  • Deal with dishonors and slow debts.
  • Asses loan applications and cheque cashing transactions.
  • Maintain professional and technical knowledge by attending educational workshops and internal training programs as directed.
  • Assist in ensuring that the branch follows laws and regulations set forth by the regulatory agencies.
  • Assist in monitoring office activity, including number of transactions, loan volume, sales etc.
  • Assist in providing training to new staff.
  • Ensure office appearance and presentation is of high quality of cleanliness.
  • Assist with daily and monthly reporting.
  • Follow the company\'s policies and procedures always.
  • Contribute to team effort by accomplishing related results as required.
  • Exceed and meet departmental objectives, including targets.
  • Assist in testing duress/panic alarms.
  • Strive for new ways to continually increase the opportunities for new customers.
  • Maintain customer records by updating account information.
  • Prepare product or service reports by collecting and analysing customer information.
  • Any further duties that are required by Branch Manager.

  • Education
    Studied Certificate III in Aviation ( Flight Operations) : Polytechnic West TAFE - Jandakot, WA
    • Completed RSA training
    • Fire training

    High School Diploma: 2013
    Sevenoaks Senior College - Cannington, WA
    • English
    • Family & Children
    • Music
    • Design & Graphics
    • Certificate I in Hospitality
    References on request
    Spending times with friends and family
  • Playing volleyball and reading
  • Singing and socialising with new people
    This resume is created in 7 minutes.
    Professional Summary
    Talented Flight Attendant with strong background in customer service, including 8 years as a Flight Attendant. Passionate about travel and helping others. Conscientious Flight Attendant possessing in-depth knowledge of FAA rules and regulations. Prioritizes passenger comfort, safety and security at all times. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns. Accomplished Manager with extensive experience in front-of-house and started training in back-of-house operations. 
    Core Qualifications
    • Safety-oriented
    • Team player
    • First Aid certification
    • Skilled multi-tasker
    • Staff development
    • Staff training
    • Calm under pressure
    • Supervision and training
    Flight Attendant 11/2006 to 06/2014 SkyWest Airlines, INC. Salt Lake City, UT Served as mentor to junior team members. Instructed passengers on all safety and emergency procedures and answered any questions. Monitored compliance with size limitation guidelines for the carry-on baggage program. Ensured that all company procedures and Federal Aviation Regulations were adhered to. Verified that emergency equipment was in working order. Worked as part of a flight team with other crew members. Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.
    Server, Bartender, Key Manager 06/2014 to Current Outback Steakhouse St Petersburg, FL Maintained full knowledge of all menu items, contents and preparation methods. Maintained full knowledge of bar and menu items and made recommendations. Oversaw training for all new employees. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer service standards. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. employees.
    Management St. Petersburg College St Petersburg, FL
    This resume is created in 7 minutes.
    Professional Summary
    A highly motivated, detail-oriented and friendly individual with 6 years of experience providing customer service, seeking for a position as a Restaurant Team Member.
    • Ability to multi-task well under great pressure 
    • Great attention to detail
    • Analytical planning and problem solving skills
    • Outstanding ability delivering professional customer service
    • Skilled Reservation scheduling (using OpenTable)
    • Excellent interpersonal, written and verbal communication skills
    • Exceptional organisation, coordination and time management skills
    • Strong computer skills (PC or MAC platform), emphasis on Microsoft: Excel and Word requirements
    Work History
    Server 05/2017 to Current
    Estia 90 Avenue Road
    • Introducing type of cuisine, cooking methods, ingredients, beverages, food pairing.
    • ​Monitor dining room to ensure optimal guest experience.
    • Set dining tables according to type of event and service standards.
    • Answer customer inquiries and resolve issues promptly.
    Hostess 03/2017 to 05/2017
    Hemingway's Restaurant Toronto, Canada
    • Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
    • Take guests to their designated table, give information about specials, handle special requests, and provide waiter information.
    • Spot VIP clients immediately and provide special treatment including preferred tables. Inquire about drink orders and provide information to wait staff.
    • Answered questions regarding menu items and dining experience.
    • Train new hosts and hostesses on service policies.

    Flight Attendant 12/2013 to 12/2016
    Etihad Airways Abu Dhabi, UAE
    • Completed over 4,000 hours of international and domestic commercial flights.
    • Ensured adherence to GCAA and company regulations, while trained in emergency situations.
    • Responsible for ensuring checks are carried out thoroughly prior to and after flights.
    • Conducting safety, security, First Aid and hospitality procedures while on duty.
    • Working as Premium Class Cabin Crew for 2 years (Business and First Class)

    Waitress 10/2012 to 12/2013
    Toro Latin Gastrobar Belgrade, Serbia
    • Assisted guests with making menu choices in an informative and helpful manner.
    • Answer costumer inquiries and resolve issues promptly. 
    • Appropriately suggested additional items to costumers to increase restaurant sales.
    • Effectively communicating with kitchen staff regarding costumer  allergies, dietary needs, and other special requests.
    • Maintained knowledge of current menu items, garnishes, ingredients…
    • Regularly checked on guests to ensure satisfaction with each food course and beverages.
    • Consistently adhered to quality expectations and standards.
    • Managed closing duties including restocking items and cash handling.
    Travel Agent 12/2009 to 10/2012
    Kon Tiki Travel a.d Belgrade, Serbia
    • Worked at different positions (call centre and direct sale representative).
    • Providing information on current offers, travel programs, travel and  payment conditions, insurance policies booking package tours and transfers.
    • Booking airline tickets using Amadeus reservation system.
    • Communicating with partners, making requests and accurately recording information on company database.
    • Regular reporting back to management.
    Bachelor of Science: Faculty of Tourism and Hospitality Management Current University Singidunum - Belgrade, Serbia
    • SmartServe certified
    • Premium Service Training (Business and First Class)
    • First Aid Trained (CPR training included)
    • Training for Airbus A319, 320, 321, 330, 340, 380
    • Training for Boeing 777, 787
    • Airport Operation for the Leadership and Management– IATA course
    Photography, Painting, Interior Design, Psychology, Traveling.
    Fluent in English, Serbian, Bosnian and Croatian