Supervisor: Jasmine 

Phone:

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated customers on product and service details and information.
• Engaged in continuous learning and development opportunities to promote continued performance improvement. 

Supervisor: Annayssa Perez 

Phone:

• Greeted customers and provided excellent customer service
• Stayed current on available products, store promotions and customer service policies to better assist with any need.
• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.

Supervisor: Christopher 

Phone:

• Counted cash drawers and made bank deposits.
• Assigned employees to specific duties to best meet the needs of the store.
• Handled customers concerns and complaint over the phone and in store 
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Supervisor: Bonny, Dr. Jackson

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• Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
• Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
• Documented patients' dental health information, medical history and vital signs.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
• Explained treatment procedures and instructed patients on home care guidelines.

Dentists: Dr. Nathan Horton, Dr. Mike Millburn and Dr. Brad Copple

Phone:

• Kept work areas clean, sanitized and organized to minimize infection risk.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Prepared patient X-rays and images for review by dentist.
• Prepared dental rooms and materials.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Accurately entered patient clinical data into computer to update charts.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
• Staged tray for procedures by arranging dental instruments and equipment.
• Cleaned and sterilized instruments between patients to protect from infection risks.