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Summary

A systems Engineer with experience working on large, highly visible, complex projects across a variety of industries while leveraging a diverse range of technologies to meet a required functionality set. Proven communicator with outstanding verbal, written and leadership skills. Works to bridge the gap between technical and non-technical people to solve business problems collaboratively.

Experience
ICAM Engineer/Business Lead 07/2015 to Current US Department of Justice (DOJ) via eMentum Washington, DC
  • Supported the ICAM PMO team to support the DOJ federation services with Project Management support for application enablement.
  • Aiding closely with other DOJ components to help Single Sign On (SSO) enable their applications into production and join the DOJ Federation.
  • Supported SCOM monitoring for DOJ Federation and Identity management systems.
  • Providing support for the classified PKI and Federation services with the Cyber Security Service team.
  • Assisted in reporting and management of the DOJ Identity Management Validation Service (IDMVS); Virtual Directory Service (VDS); and Cloud Federation Service (CFS).
  • Conducting information gathering meetings with clients to identify their systems security requirements.
  • Developed security solution and recommendations including timelines, costs, benefits, and risks for each solution.
  • Developed solution architectures, models, and designs to meet the client's security needs.
  • Assisted the Project Manager in identifying, tracking, and reporting status on issues, challenges, and risks.
  • Maintain the availabilty and sucessful operation of 4 enterpirse services (ADFS, VDS/CFS, IDMVS, Timestamp). This consists of the following: 29 servers installed with LDAP/Web/Proxy/DB/OCSP applications. Servers with 2008R2 and 2012R2
  • Adding new applications and identity providers to the federation service
  • Troubleshooting authentication issues for end users
  • Insatlling security patches for the applications on the servers
  • Installing Windows Security patches that are not applied by BigFix
  • Managing the Service accounts for all the applications on the servers
  • Managaging the Purchase and renewal of all the SSL certificates for all servers
  • Manage the yearly softwar maintenance Renewals
Engineer 10/2014 to 05/2015 Department of Homeland Security (DHS) via eMentum Washington, DC
  • Supported across government entities to deploy the Financial Disclosure Management (FDM) System allowing 1000 DHS senior leader single use access to complete, sign, review and file financial disclosure reports.
  • Assisted in Single Sign On (SSO) enabling the Sunflower Asset Management System (SAMS), a DHS HQ-managed asset management application that serves several DHS Components including ICE, FLETC, USCIS, and FEMA.
  • Aiding closely with the Application Authorization (AppAuth) and Parking Transit Subsidy Application Tool(PTSAT) engineering teams to SSO enable the application to allow federal employees to utilize mass transit in their commute to and from work.
Operations Engineer/Senior Consultant 02/2011 to 10/2014 US Department of Justice (DOJ) via eMentum Washington, DC
  • Assisted in PKI technology refresh as needed, participated in PKI Coop activities, and work closely with PKI engineering team and client IT teams to ensure day to day operations of PKI system and associated environments.
  • Supported migration of all department servers from 2003 to 2008R2 and some 2012R2.
  • Provided technical project management support and guidance to the US Department of Justice (USDOJ) with HSPD-12 credentialing, Identity Management, and Active Directory Federation Services (ADFS).
  • Provided support for PKI Helpdesk
  • Troubleshot physical and virtual Windows servers and various active directory issues, including but not limited to site replication, group policies, and login scripts.
  • Improved monitoring capabilities and management of systems by proactively addressing alerts received from various monitoring tools utilized in the environment.
  • Tested and pushed Windows server patches.
  • Implemented a Microsoft CA and support documentation for DOJ and its components.
  • Supported SCOM monitoring of PKI systems.
  • Perform RA duties, day-to-day PKI operations and maintenance tasks including patching, updating systems, log monitoring, maintenance, developing and updating PKI documentation (i.e., technical team documentation and drawings) as needed.
IT Specialist/Lead Technical Manager 12/2008 to 02/2011 Executive Office of President White House (EOP) via L-3 Washington, DC
  • Provided global Enterprise Information Technology, Presidential Class IT in direct support to the President and Vice President of the United States comprising over 3,500 users on issues relating to Microsoft Office 2003 & 2007, Microsoft XP, TCP/IP Network Connectivity, PC Air Cards, Work Stations, Networked and Standalone Computer peripherals, MAC, Microsoft Exchange 2003 & 2007, Blackberries, Adobe Suite, Quick time, Windows media player, Video teleconferencing and VPN Technologies.
  • Supported the active directory migration project, DNS structure and implementation.
  • Supervised and participated in Presidential Transition, off-boarding Bush staff and on-boarding Obama Staff pertaining to Accounts Creation & Deletion in Active Directory and setup of Blackberry devices and Hard Drives imaging in accordance to the Presidential Record Act.
  • Performed Accounts management duties to include creating distribution lists, security groups, functional mailboxes and related user accounts.
  • Assisted White House employees with software needs via Active Directory and remote assistance.
  • Blackberry Server (BES) Administrator, Assisted White House Staff with Blackberry issues including: adding/deleting accounts and troubleshooting various Blackberry issues.
  • Responsible for maximizing operational stability while providing the absolute best customer service for all IT users by utilizing the ITIL ITSM Methodology.
  • Supervise and Train a team of 7 help desk analysts in administration and support of the HP Open View Service Center ticketing system pertaining to
  • Software/Hardware installation requests, Upgrades, and troubleshooting Desktops, laptops, Secure Mobile Workstations (SMWs) and attached peripherals and printers.
  • Assist in the development and administration of procedures and policies to ensure efficient and effective customer service and Help Desk escalation implementation in accordance to IT best practices.
  • Fully participate in Accounts management duties to include creating distribution lists, security groups, functional mailboxes and related user accounts.
  • Work with various vendors such as HP, Microsoft, and Dell in maintaining Hardware and Software warranties
  • Troubleshoot RSA SecureID issues on the RSA server for use in conjunction with Cisco VPN for secure remote access and Citrix.
  • Perform a range of Information Technology activities that extend to major components of the Federal Government in accordance to NIST, FISMA regulations.
  • Train new Help Desk Staff and ensure they adhere to current policies and procedures.
  • Ensure project documentation is as accurate and detailed as possible by providing documentation on all implementations on network.
  • Supervised and participated in Presidential Transition off-boarding Bush staff and on-boarding Obama Staff pertaining to Accounts Creation & Deletion in Active Directory and setup of Blackberry devices and Hard Drives imaging in accordance to the Presidential Record Act.
  • Analyze user requirements, system documentation, and Help Desk operations to determine if system meets business and mission needs as intended.
  • Assist in using HP Open View Tracking system to follow up on status of Trouble Tickets and expedite resolution of issues.
Technical Support Coordinator 11/2005 to 11/2008 Verizon Wireless Hanover, MD
  • Provided Tier 1-3 support for advance Data devices PDA, Treo, Rim (BIS, BES, Redirector).
  • Coordinated and led data training sessions for various departments.
  • Managed the Installation and support for all users on issues relating to TCP/IP Network Connectivity, PC Air Cards, Work Stations, Networked and Standalone Computer peripherals, Microsoft Exchange 2003, Blackberries, Adobe Suite, Video teleconferencing and VPN Technologies.
  • Supported hardware maintenance refresh of training computers.
IT Specialist 03/2008 to 09/2008 Marriott International Inc Bethesda, MD
  • Responsible for upgrading, maintaining specifications for complex Operating systems (Microsoft Windows Embedded SW machines (Thin Client technology).
  • Imaging (Thin Clients) remotely (using VNC and RDC for remote connection), in 5200 sites from XP to SP2, in an allotted amount of time, using maintenance releases and utilities (Wyse Rapport Management tool).
  • Developed and administered procedures and policies to ensure efficient and effective customer service and Help Desk escalation implementation in accordance to IT best practices.
  • Assist in the development and administration of procedures and policies to ensure efficient and effective customer service and Help Desk escalation implementation in accordance to IT best practices.
  • Installed and provided IT support on issues relating to Microsoft Office 2003, Microsoft XP, TCP/IP Network Connectivity, PC Air Cards, Work Stations, Networked and Standalone Computer peripherals, Microsoft Exchange 2003, Blackberries, Adobe Suite, Quick time, Windows media player, Video teleconferencing and VPN Technologies.
  • Handled configuration and capacity planning, systems performance analysis and optimization.
  • Structured and maintained the firm's software and hardware requirements and business systems architecture.
Architectural Drafter 05/2005 to 01/2006 Thomas Associates Glen Burnie, MD
  • Utilized Visio to layout diagrams and schematics for damage modular program, for the chill water piping system for a United States Navy Carrier.
  • Applied principles of logical thinking to identify and define problems and drew valid conclusions.
  • Analyzed blue prints of ships to determine proper placement of pipes.
Assistant Manager 01/2004 to 07/2005 Family Video Movie Club Inc. Niles , MI
  • Tested the new system to verify proper operation and ensure a smooth implementation.
  • Oversaw and facilitated the upgrade of the POS system from Linux to Windows software.
  • Trained and managed up to 12 employees.
  • Identified, researched, and resolved technical problems.
  • Organized, directed, and coordinated all aspects of communication systems and personnel for optimum performance and customer satisfaction.
Education
Master Certificate Program: Oracle 10g Database Administrator 2011 Johns Hopkins University CCI Baltimore, MI
  • Involved in complete System development life cycle of analysis, design, development, change control and testing. Proficient in troubleshooting, SQL, PL/SQL codes, backup/recovery and database tuning.
  • Installed Oracle software in multi Oracle Home environment. Created databases manually, using dbca, configuring networking components listener.ora and tnsnames.ora and sqlnet.ora.
  • Created users, roles and managed privileges, quotas. Implemented different profiles for different password expiration and resource allocation policies.
  • Reorganized tables, indexes. Patched databases as needed. Created table spaces, tables and analyzed objects on periodic basis.
Bachelors of Business Administration : Computer Information Systems 2004 Western Michigan University Kalamazoo, MI
  • Major Team Project: SAP System Design and Implementation.
  • Restructured all customer service functions to fully utilize the capabilities of the software.
  • Analyzed data structures and recommended improvements.
  • Interacted with team members to coordinate and maintain compatibility with other software modules Lab Technician for campus computer lab.
  • Scheduled use of the computers in the computer lab.
  • Provided users with basic assistance in using software applications and referred users to self-help materials when appropriate.
  • Monitored inventory of computer paper, printer toner cartridges and associated supplies.
  • Troubleshot minor problems with the hardware and software and communicated other problems to Computer Services
Technical Skills

Certifications

  • Comp TIA A+, Comp TIA Security +, ITIL v3

Applications:

  • Microsoft Office 2007/2010/2013, MS Project, Adobe Acrobat, Adobe Illustrator, SharePoint Designer, Visual Studio, Visio, Public Key Infrastructure (PKI), PIV, HSPD-12, Identity Management Services

Languages:

  • ASP, PHP, C\C++,C#,.NET, CSS, HTML, Java, Java Script, PowerShell, SQL, XML

Clearance: Top Secret

Operating Systems:

  • Microsoft Windows XP/2003/2008/2010/Vista/7, Linux, Mac OSX

Servers:

  • Microsoft Office SharePoint Server 2007/2010/2013, MS IIS, MS SQL, MS Exchange, Windows Server 2003, 2008r2, WIN 2012, MySQL, Oracle, Microsoft OCS, VMware, Hyper-V, BlackBerry Enterprise Server, Active Directory, Active Directory Federation Service (ADFS), DNS, DHCP, Apache Web Server

Methodologies:

  • Agile, ITILv3, Scrum

This resume is created in 7 minutes.
Professional Summary
Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • CDA License
  • First Aid and CPR Certified
  • Licensed Childcare Provider
  • Child psychology knowledge
  • MS Office proficient
  • Bilingual in Spanish
  • Time management
  • Administrative support specialist
  • Excellent communication skills
  • Flexible
  • Excellent planner and coordinator
  • Works well under pressure
  • Human resource laws knowledge
  • Appointment setting
  • Pleasant demeanor
Languages
Bilingual Spanish/English Creative Development
Work History
Administrative Assistant, 01/2014 to 01/2016
 St. Augustine School – Hartford, CT
  • Provided assistance in the managing of enrollment process and cumulative records management.
  • Responsible for reviewing parent applications, established and updated cumulative records, and requested/sent record release requests, parents outrich.
  • Provided support to the school in general areas such as secretary and teacher substitute.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
Preschool Teacher, 01/2009 to 01/2011
 Community Renewal Team – Hartford, CT
  • As a preschool teacher I prepared material to enhance learning with activities such as manipulative to develop motor skills, cognitive, language learning, and social emotional development.
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
Preschool Teacher, 01/2000 to 01/2009
 South end Community Child Care – Hartford, CT
  • Responsible for assessing the learning and development of children's stages.
  • Work with children three to five years old in the area physical, cognitive, language and social emotional development.
Lunch Supervisor, 01/1997 to 01/1999
 Hartford Public Schools – Hartford, CT
  • Set-up and operated line for breakfast and lunch service.
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.
  • Supervised and coordinated dining room activities and employee schedules.
  • Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
Provider, 01/1996 to 01/2000
 License Home Day Care – Hartford, CT
  • Addressed behavioral and learning issues with parents and daycare management.
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Instructed children on proper health and personal habits.
  • Organized and engaged in recreational activities such as games and puzzles.
Architectural Drafter, 01/1972 to 01/1988
 Pedro Gomez & Company


  • Responsible for updating architectural plans at all levels such as hydraulic, electrical, structural construction, topography and models.
  • I was also responsible for the programming of construction.
Education
Associate of Science: Certificate of Science Early Childhood Education, 2009
 Capitol Community College -


Certificate of Science Early Childhood Education:

C.D.A: Credential
Certificate: Architectural Drafter Certificate, 1972
 State of Connecticut Pittsburg Academy -


Architectural Drafter Certificate:

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