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Professional Summary
  • Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
  • Experienced in scripting and providing white glove service by thoroughly evaluating and correcting different hardware and software issues.
  • Hands-on professional with expertise in graphic design, art direction, web development and project management with background
  • Experienced in management, customer service, sales ,policy development and staff management.
Education
Bachelor of Arts: Advertising 2016 Universidad Iberoamericana - Santo Domingo, Dominican Republic
Associate of Arts: Communication Design 2013 Chavon Escuela de Diseno - Santo Domingo, Dominican Republic
Bootcamp: Computer And Information Systems Security 2020 Turn To Tech - New York, NY
  • Coursework in Linux, Microsoft , cisco networking systems, security fundamentals, Networking and programming fundamentals.
  • Received education in automation network and application penetration testing, attack frameworks and ethical hacking skills through offensive security cycles.
Skills
  • Application support
  • Staff education and training
  • Knowledgeable in Mac systems
  • Desktop support
  • Data entry
  • Skilled in TCP/IP and WAN
  • Windows 10 & Windows Servers
  • Linux
  • iOS & Android
  • Javascript
  • HTML
  • CSS
  • Network Fundamentals
  • Troubleshooting
Work History
Tech Services Supervisor 05/2019 to Current
Staples Manhasset, NY
  • Worked with Sales Manager to resolve operation & sales problems, to streamline operations and provide exceptional customer service.
  • Developed team communications and information for team meetings.
  • Supervised tech associates in providing excellent customer service to customer requiring assistance for technological Equipment issues.
  • Received training and certification from staples to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Production Lead 04/2018 to 05/2019
Staples Manhasset, NY
  • Accountable for the overall quality and timeliness of the production of graphic signage
  • Resolved conflicts and provided solutions in a professional manner to the satisfaction of clients
  • Forecasted resource needs and allocated assigned resources to assure completion of established objectives within budgetary and scheduled guidelines.
  • Managed Copy Center staff and production of internal printing needs.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
Print Associate 12/2017 to 04/2018
Staples Manhasset, NY
  • Executing copy and print Solutions through a plethora of mediums including  wide format, NFC, etc..
  • Utilized high attention to detail to ensure quality print orders.
  • Provided excellent customer service in a fast-paced environment.
  • Communicated effectively with team members to document requests and comply with company procedures.
  • Advised customers on more creative approaches to produce the materials being compiled .
Assistant General Manager/General Manager 03/2015 to 12/2017
A&R Marina Lubricantes Santo Domingo, Dominican Republic
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Regularly updated computer systems with new pricing.Managed accounts payable, accounts receivable and payroll.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Maintained up-to-date account distribution information.
  • Coordinated upper management's market visits and key account calls.
  • Created market and customer-specific marketing solutions for managed brands.
Junior Web And Graphic Designer 02/2013 to 11/2014
Staff ICOM Santo Domingo, Dominican Republic
  • Developed and maintained company style guide.
  • Designed and printed online interactive sales and marketing collateral.
  • Designed and printed online interactive sales and marketing collateral.
  • Developed templates for e-newsletters, presentations and reports.
  • Designed unique print materials, including advertisements, brochures and logo designs. Planned and produced marketing materials, including catalogs, handbooks and charts.
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Defined new approaches to complex design problems.
  • Used and contributed to style guides and other design documentation to maintain coherent information and interaction design patterns.
Customer Service Representative 04/2008 to 02/2009
DISH Network Santo Domingo, Dominican Republic
  • Processed  transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.​
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

This resume is created in 7 minutes.
Interests
INTERESTS , Music, music production, guitar, graphic design, illustration, web design, and martial arts: Tao Chi and Karate (black belt). Trained in Emergency First Aid and CAPER Level C test. test
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Skills
Adobe Photoshop, Illustrator, In Design, Acrobat; Coral Painter, Coral Draw; Quark Cypress Passport; Macromelia Flash, Dreamful, Fireworks; Microsoft Office. Both Mc and PC platforms.
  • Budgeting and finance
  • Project management
Work History
Imagine - Print Copy Scan Graphic Designer//Barrio, Ontario Responsibilities include, but are not limited to: graphic design (brochures, business cards, letterhead design, logos, catalogues, and posters); digital printing and copying (both black & white and full color); binding and finishing (serology binding, padding, cutting, and scoring); customer service, and invoicing.
  • September 2005 - Present anomer designs.
  • Zymosan Construction Freelance Graphic Designer//Sydney, Ontario//February 1998 to August 2003
  • Hired to do graphic design, illustration, and web design.
  • Clients include, but are not limited to: Brownstone Home Inspections, Brenda Rynard of Royal Lappage, International Academy of Design & Technology, Constellation Design,Tao Zen Chin Karate, Robert L.Hones (Comedian), and Ontario Trade Academy., Drawler/Painter Boarded and taped drywall, painted, stained, stuccoed, and insulated homes, as part of construction for both new and older homes.
    Bad Penny Films Web Design Intern//Chicago, Illinois//May 2005 to October 2005 Maintained the Bad Penny Films website, and created new and original website for clients.
    Graphic Designer//Richmond, BC//July 2004
      Independently designed and created a catalogue for the Infrastructure Support Department for the City of Windsor, in both print and web format.
    • Devised tracking software with modules for inventory monitoring, customer relationship management, staff administration and the generation of reports.
    • Built, tested and deployed scalable, highly available and modular software products.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    • Formatted text and graphics for blog posts, newsletters and other materials.
    Education
    Diploma of Technology - Graphic Design St. Clair College// Windsor, Ontario//2004
    General Arts and Science St. Clair College// Windsor, Ontario//2001
    Art Fundamentals Certificate - Georgian College// Barre, Ontario//2000
    Diploma - Praecipe & Muskeg Lakes Secondary School// Bracebridge, Ontario//1997
    Test School Of Motoring// England, United Kingdom

    This resume is created in 7 minutes.
    Professional Summary
    I have been freelancing Graphic Design for over 10 years from simple logo design to graphics for websites. I have considerable experience in the all types of design.
    Skills
    • Certification in Adobe Photoshop, Illustrator, InDesign, Flash
    • Strong communication skills
    • Attention to detail
    • Knowledgeable in all aspects of graphic design
    • Ability  to manage multiple projects simultaneously
    • Advanced graphic design
    Work History
    July 2010-Current GRAPHIC DESIGNER | TLJ Mulimedia | Phoenix, Arizona
    • Performed graphic design work for metro Phoenix companies including Motorola, Auto-Trader Magazine, Scottsdale Airpark News, Rock band Sixty Degrees North, and many more.
    • Worked on and completed multiple user interfaces for a variety of websites.
    • Designed magazine ads, logos, brochures, corporate identity, landing pages, and print & dlgitat presentations.
    • Worked on photo imaging, image archiving, image restoration, and technical illustration projects.
    July 2005-June 2010 SANDY BEACH RESORTS GRAPHIC DESIGNER |
    • Created advertising materials including magazine advertisements, billboards, newsletters, layouts, and sales brochures.
    • Created and maintained extensive website for sales and marketing team.
    January 2003-June 2005 WEBSITE DEVELOPER SEI COMMUNICATIONS, INC |
    • Secured employment working at this internet-provider developing commercial and personal websites using FrontPage and writing HTML code.
    August 1999-February 2003 GRAPHIC DESIGNER BOEING-MCDONNELL DOUGLAS |
    • Performed work on Apache Helicopter Maintenance Training Project creating graphics and performing photo imaging for an interactive training application.
    • At Boeing, I worked on a team that was creating an integrated maintenance application for the Apache Helicopter Program.
    Education
    Associate of Arts: Graphic Design Collins College of Business, Tempe, AZ

    This resume is created in 7 minutes.
    Summary
    Enthusiastic and creative Graphic Designer with Broadcasting Television background successful at creating art that informs and engages customers. Clear communicator and collaborative team player. Providing knowledge and experience oriented to complete the objective of the campaign. 
     

    Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness
    Skills
    • Photoshop
    • Illustrator
    • Indesign
    • Quick learner
    • Television Broadcasting Operations
    • Microsoft Office
    • Broadcast System: ForeTV
    • Self-motivated professional
    Experience
    Programming Coordinator for IVC Channel 03/2016 to 06/2018
    VC Medios Caracas
    • Planning and elaboration of program for IVC feeds Latino-america and International
    • Monthly creation of the grid for feed IVC Channel
    • Manage programming content and supervise program materials from acquisition to transmission
    • Scheduling of Daytime and Primetime programs for all feeds
    • Ingest of programming acquisitions 
    • Revision and update of program licenses and catalog for transmission
    Logger Ad Sales IVC Channel 09/2015 to 03/2016
    VC Medios Caracas
    • Ingested commercial workflow on the broadcasting system: ForeTV
    • Organized and completed transmission list to fulfill 24 hours of complete commercial list for feeds Latino-American and International
    Coordinator 10/2013 to 12/2014
    INVERMEDIA, COMERCIALIZADORA DE MEDIOS Caracas
    • Ingested commercial workflow on the broadcasting system: Bizmedia
    • Revised insertion order vs. clients contracts taking in account PV Annual
    • Generated new accounts statements for different clients
    • Managed insertion orders and material for digital media campaigns for different channel,  like Warner,  TNT, Cartoon Network,  Space, Boomerang, HTV
    Programming Scheduler A&E Channel Latino-america 11/2009 to 09/2013
    MUNDO OLE DE VENEZUELA Caracas
    • Monthly creation of the grid for feed A&E Channel
    • Ingested of programming library including synopsis process and revision
    • Created of VOD and Terra list​
    • Input contractual, financial, and programming information of all new content acquisitions for all program library and allocate runs per channel accordingly
    Logger Ad Sales A&E Channel Latino-america 02/2009 to 11/2009
    MUNDO OLE DE VENEZUELA Caracas
    • Ingested commercial workflow on the broadcasting system: ForeTV
    • Organized and completed transmission list to fulfill 24 hours of complete programming
    Graphic Designer 06/2008 to 07/2009
    NBC Publicidad Caracas
    • Designed advertisement ads for the national press
    • Designed, diagrammed  and assembled of advertising materials for Musical Cd's
    Layout Designer 04/2006 to 03/2007
    Grupo Senar Barcelona
    • Designed, diagrammed  and assembled of multiple magazines
    • Created graphic materials for the company website
    Layout Designer 02/2005 to 02/2006
    Grupo Editorial GF y V Caracas
    • Designed, diagrammed  and assembled of multiple magazines
    magazine assembly
    magazine assembly
    magazine assembly
    Education and Training
    Associate of Arts: Social Science: Advertising New Professions Technical Institute Caracas, Venezuela
    Final Cut Seminar Posa Estudios Creativos C.A. Caracas, Venezuela