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Summary
Versatile AutoCAD Designer/Drafter/Civil Engineering Technician proficient in technical principles of design and drafting. Versed in producing concise and clear plans and drawings through computer aided drafting software.
Skills
  • Courteous demeanor
  • Time management
  • Advanced computer skills
  • Conceptual/schematic design
  • Energetic work attitude
  • Troubleshooting skills
  • Adaptive team player
  • Meticulous attention to detail
Relevant Professional Experience
 Civil Engineering: 
  • Designed roadways, utility systems, pavements, sidewalks and driveways.
  • Collaborated with engineers and customers to discuss existing and potential engineering projects and products.
  • Prepared/directed modifications of construction plans, profiles, cross-sections to complete detailed, accurate construction drawings.
  • Designed septic systems for new/existing homes.
  • Utilized plans to create waterline and sanitary sewer profiles.
  • Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.
  • Prepared/updated daily project status reports of modifications, specifications, schedules, and environmental impact studies. 
  • Monitored installation/operations to meet rigorous customer requirements.
  • Plotted maps/charts showing profiles and cross-sections, to indicate relation of topographical contours and elevations for building projects.
Auto CAD:​
  • Used computer-aided engineering/design software to draft detailed drawings, topographical profiles, maps and engineering specifications.
  • Used AutoCAD Civil 3D 2008-2011 to prepare design documents.
Experience
Package Handler Sep 2014 to Current
FedEx Ground Orlando, FL
AutoCAD Technician Jun 2007 to May 2012
Brindley Pieters & Associates Inc Maitland, FL
Cook Aug 2004 to Jun 2007
Chik -A-Fil, Inc. Fort Oglethorpe, GA
Civil Engineering Technician Mar 2002 to Jul 2004
Vincent P. Guntlow Associates Williamstown, MA
Education and Training
Certification in Computer Aid Drafting in Architecture 2018 Seminole State College Sanford, FL
  • Dean's List - Spring 2018
    Associate of Applied Science, Civil Technology Rochester Institute of Technology Rochester, NY

    This resume is created in 7 minutes.
    Summary
    I am a skilled and qualified professional in this line of work. Accomplished and highly driven. Self-motivated and goal oriented with a high standard of work ethic and confidentiality with more than 10 years' + experience in the oil industry and 5 years' experience working in a big Corporation ConocoPhillips Alaska, ARCO and URS. Self-aptitude for quick action and effective results managing own accountability with attention to details. Highly competent with a strong track record in communication and interpersonal relations. Strong record of successful team building, tact and integrity. Regarded for the ability to expertly drive processes and successfully motivate various BUs' for prompt deadline Corporate Reporting. I have a strong technical background in Auto CADD and excellent computer literacy in all MS products. Advanced knowledge of enterprise systems SAP, MOC, e-Travel, IAP software and smart board technology. I am creative, highly organized, proactive and a leader / contributor in a team environment. Additional Strengths include: *Communicating and Facilitating Analytical and problem Solving Competent and Dependable *Planning and Organizing Documentation and Reporting Accountable and Efficient *Team Leadership Staff Training Reporting and Analysis
    Knowlege of:
    • SAPHSE Stats
    • Database Water
    • Database Gen/Trans Database (Red Book Training)
    • IMPACTLiveLink
    • SharePoint
    • AuditSafe 
    Experience
    01/2013 to 01/2016
    HSE Reliability Specialist SWIFT Technical LLC ConocoPhillips Alaska, Inc
    • GKA Maintenance & Reliability Summary ConocoPhillips SPOC for all BU Corporate Metrics, and Complacency related reports.
    • initiate/draft/edit and correspond for North Slope Operations Department and greater Kuparuk Area Managers for final approval; handled all routine and Quarterly correspondence, punctual on all deadlines, worked independently of Supervisors, work directly with other personnel and BUs involved in projects, trained other personnel tailored to job descriptions and needs.
    • Write up LCA HSE Incident Reports and Lessons Learned for ConocoPhillips management for North Slope occurrences, field workers are following protocols and HSE safety standards.
    • Work daily in SAP; daily checks and notifications, Compliance, Corporate Metrics Reporting, Open Notifications w/wo PMOs (work orders), Process Safety Metrics, tank and pressure safety valves, Crystal Reports, Citrix, Cisco, Oracle, site owner and creator of SharePoint Site for my team and BU (Business Unit).
    • Performed numerous contracting activities with BU department Engineers working directly with procurement creating new contracts, reviewing and proposing revisions, implementing agreements using standard documents/forms and contracting procedures, creating Purchase Orders and Requisitions for Projects and training needs.
    • Update and confirm figures in the Minor Capital Improvements (MCI) Spend Update Summary each week.
    • Project and AFE information is submitted by approving Superintendents, Maintenance Supervisors, and the Business Analyst.
    • Prepare detailed complacency reports on audit findings.
    • Updated and submitted an on-going report of unscheduled events that affect oil or gas production at Kuparuk and report PMOs associated with repairs/replacements each month to the Production Tax Analyst for Petroleum Profits Tax and compliance related issues for the State of Alaska.
    • Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
    • Prepare and file appropriate compliance reports with BUs for reporting to regulatory agencies.
    • Prepare Quarterly management reports regarding compliance operations and progress, and report violations of compliance or regulatory standards to duly authorized BUs for reporting to agencies as appropriate or required.
    • Generate monthly reports of Equipment Uptime and Process Performance Metrics (PPM) Compliance using data from both Setcim and the Key Performance Indicator (KPI) database.
    • Update and submit on-going reports of unscheduled events that affect oil or gas production at Kuparuk and report PMOs associated with repairs/replacements each month to the Production Tax Analyst for PPT (Petroleum Profits Tax).
    • Report each quarter's number of tank and pressure safety valve inspection PMOs on the NSK HSE Process Safety Metrics.
    • Identify any overdue.* Create and distribute Quarterly Reliability Newsletter with links to (8) additional reports that track and chart various equipment performance measures.
    01/2013 to 01/2013
    I/C Designer III URS Corporation
    • Design Capital Projects for ConocoPhillips.
    • Update P&IDS, Design/Draft, documentation, updating and tagging equipment, coordinate and work with the leads and Engineers for successful turnaround on project deliverables.
    • Coordinated Engineering Design Packages Mel Tag (MEL) QC for IFA, IFC and FCO red-lines thru completion of As-Built Start-up leadership on the EI/C Quality Team.
    • Obtained data and information from review of documentation, drawings, schematics, reports and consultation with the Engineers and technical staff members.
    • Followed established procedures and formats, researched and compiled technical data for use in routine documents and/or sections of documents, including manuals, procedures and specifications.
    • Input and verify as-builts and MEL updates for MOCs and work orders.
    • Maintained and updated database systems data entry, and design document tracking, updated P&IDs.
    • Mel Tag SPOC and liaison for training the EI/C group in coordination with ConocoPhillips Mel Tag standards making sure equipment was updated and tagged correctly on projects and input into the internal master database.
    • Smart-plant (SP3D) Trained/Certified.
    • Auto CAD 2010 and newer.
    • NSTC Certified.
    01/2006 to 01/2006
    Designer/Drafter/Lead Checker NANA/Colt Engineering
    • Completion of As-built E&I design and drafting project for company Syncrude Canada Ltd.
    • Lead E&I Checker.
    • Performed prompt, detailed requirements to meet the demands of the project.
    • Application Bentley Micro station and AutoCAD.
    • Updated and tagged equipment specific to the project.
    01/1996 to 01/2002
    Alaska Territory Manager and Architectural/Engineering Sales Representative Boise Cascade Engineering
    • Managed and represented Boise Engineered Wood Products and several other manufacturer product lines.
    • Called on and provided direct professional service for all Architects, Engineers, Interior Designers, Contractors, State of Alaska Housing Authority, Government Agencies, Hotels, Hospitals and the Anchorage School District throughout the State of Alaska.
    • Worked the trade shows and vendor shows.
    • Met with specification writers, project supervisors, lead Architects and Engineers to gather product and spec information.
    • Provided the manufactures with leads and information for project bidding.
    • Initiated calls and meetings throughout the State with engineering firms, Architectural firms, Government agencies, Construction firms, Designers, established a routing list for all contacts, requested that represented products be the primary spec on bid documents.
    • Followed-up with direct contacts, and maintained company libraries providing current product information.
    • Worked directly with the manufacturers, and followed up with calls to answer technical questions.
    • Invoiced and kept tract of project deliverable and billing needs.
    • Set up and coordinated manufacturer training classes for the Architects and Engineers, AIA monthly meetings for the Architects and Engineers for continuing education classes, and sponsored AIA conventions with the manufacturers represented products.
    • Udelhoven (North Slope) / Flour Danielle /Christensen Engineering Corporation (Anchorage.
    01/1991 to 01/1994
    AutoCAD and Design Operator
    • Prepared as-built designs in support of ARCO Kuparuk oil-field design project on The North Slope and Anchorage.
    • Produced and drew documents such as Engineering Design piping and Electrical drawings.
    • Uploaded all original Mylar Dwgs.
    • Into the Arco DARN system working with raster and CADD dwgs, title blocks new and existing Dwgs, checking in and out working in master data base.
    • Designed Electrical Panels under the supervision with the Designers and worked directly with team Lead Project Engineers and Designers.
    • Working with P&IDs updating and tagging equipment.
    Update A&OI
    • Asset and Operating Integrity) website with quarterly Kuparuk and Alpine release data (hydrocarbon, seawater, and gas spills), corrosion inspections and saves, and SCE (Safety Critical Element).
    • PPM Compliance.
    • Solicit SIP (System Integrity Plan) data for North Slope Operational Development (NSOD), Drilling & Wells, and Cook Inlet.
    • Conduct daily Audits in SAP of data in Plant Maintenance for new Notifications and Preventive Maintenance Orders (PMOs) entered by field personnel.
    • Verify that minimum requirements are entered and the Functional Location is corrected so cost and activity code information is accurate.
    • Field incoming SAP questions and process data change requests.
    • Adjust PMO work tasks, associated equipment lists, or start dates.
    • Follow-through to submit associated P&ID updates as required.
    • Managed and maintained, as well as analyzing and interpreting documentation and support systems to ensure quality Implement contract services in a timely and cost efficient manner within established company policies, procedures and standards.
    • Establish an open working rapport with various BU units for key reporting metrics (KPIs) across CPA regions and field personnel.
    • Maintain quarterly NSK Reports, audits and compliance reporting, coordinate contract needs and recommended strategies to support various client groups.
    • Created/designed SharePoint Site, managed for ConocoPhillips NSK Maintenance and Reliability Department.
    • Established and maintained consistency of databases and documentation, as well as corporate processes used to ensure quality, design requirements and environmental compliance Update and confirm figures in the Minor Capital Improvements (MCI) Spend Update Summary each week.
    • Project and AFE information is submitted by approving Superintendents, Maintenance Supervisors, and the Business Analyst.
    • Track monthly reports of Equipment Uptime and Process Performance Metrics (PPM) Compliance using data from both AspenTech Setcim and the Key Performance Indicator (KPI) database.
    • Reported each quarter's overall number of tank and pressure safety valve inspection PMOs on the NSK HSE Process Safety Metrics.
    • Identified if any were overdue.
    • Created and distributed a quarterly reliability newsletter with links to (eight) additional reports that tracked and charted various equipment performance measures, the method by which Maintenance Technicians recorded their time, and open versus completed or overdue PMOs.
    Education and Training
    Northern Arizona University Flagstaff, AZ
    UAA (Anchorage, Alaska)   dates - field of study - degree?
     
    same for Flagstaff - dates - field of study - degree?
     

    SCAD Savannah College of Art and Design Savannah, GA
    Portland Institute of Art Portland, OR. AutoCAD; UAA NSTC card Incident-Free Culture Leadership Workshop SP3D Certificate of Completion / Execution with Certainty/Engineering Standards; URS & ConocoPhillips Certified Boise Cascade Representative in Engineered Wood Products Blood Borne Pathogens certification
    Skills
    AutoCAD, Blood Borne Pathogens, Business Analyst, Cisco, Citrix, compliance reporting, Crystal Reports, Engineering Design, environmental compliance, inspection, SharePoint, Newsletter, Oracle, procurement, repairs, SAP, schematics, trade shows, answer technical questions

    This resume is created in 7 minutes.
    Objective

    Designer with over three years Administrative, Customer Service, and Management experience. Eager to work, grow, advance my skills, as well as to be challenged in a new dynamic industry.

    Education
    PROCESS PIPING DESIGNER 2012 SAIT Polytechnic Calgary, AB
    1yr BACHELOR OF BUISNESS ADMINISTRATION 2011 Mount Royal University Calgary, AB
    Experience
    PIPING DESIGNER 07/2017 to 11/2017 REED Energy Group Inc. Grande Prairie, AB
    • Model pipe, equipment and structural supports based on PID & 3D scan of site
    • Create Isometric Acorn drawings according to model piping
    • Isometric drawing Data Entry
    • Create pile layout


    PIPING DESIGNER 09/2017 to 07/2018 Fundamental Technologies Grande Prairie, AB
    • Same responsibilities as previous employment.


    FIRE / SPARK / TANK WATCH West Rock Inc. Grande Prairie, AB

    Weyerheauser Shutdown

    • Watch for workplace hazards including sparks, smolders, and fires, while employee's are working
    • Ensure all permit safety requirements are maintained, and all flammable material kept away from ignition source
    • If a fire ensues, use fire extinguisher to control, or turn fire alarm on; Call 911, and/or internal emergency number


    PIPING DESIGNER 09/2014 to 01/2016 Fundamental Technologies Grande Prairie, AB
    • Project Lead, responsible for the development of pipeline and facility, design and layout
    • Maintain construction drawing deadlines, while affirming accuracy, efficiency and consistency
    • Determine quantity of equipment, and materials required for each pipeline and facility
    • Coordinate with Project Manager, and CADWorx, Supervisor to define solution to existing problem and/or concern


    BILLING AND INVOICING SPECIALIST 05/2016 to 09/2016 Northgate Electric (GP) Ltd. Grande Prairie, AB
    •  General administrative duties; filing, faxing, and photocopying; mail receiving and distribution; redirecting incoming clients/visitors
    • Writing Quotes & Invoices
    • Applying for Electrical permits.
    • Ability to analyze material data base and select appropriate item.
    • Verify incoming/outgoing shipments


    PIPING DRAFTER 08/2012 to 05/2014 Gas Liquids Engineering Ltd. Calgary, AB
    Spectra Energy - Fort Nelson BC
    • Review and modify deliverables for consistency, errors, or deviation from industry code, and client standards

    Cenovus Energy - Foster Creek & Christian Lake

    • Project Work closely with Project Management to define solutions, pertaining to design and layout; adjust and revise deliverables to reflect as required

    ARC Resources - Parkland Gas Plant

    • Update and modify project deliverable


    ACCOUNTS RECEIVABLE CLERK / RECEPTION RELIEF / INSIDE SALES REP 02/2010 to 01/2011 EC&M Electric Northern Ltd. Calgary, AB
    •  General administrative duties; answering and redirecting phone calls; mail receiving and distribution; ordering office supplies
    • Receive and redirecting incoming clients/visitors to designated department or personnel
    • Invoicing, collections, time sheet entry, payroll, assisting in month end procedures, as well as make daily bank deposits
    • Understand Valve, motor, pump and compressor standards for quick and cost effective distribution​
    • Product costing, invoicing, collections, ordering, purchasing, and documentation



    FRANCHISE OWNER/OPERATOR 01/2009 to 08/2009 Student Works Painting Calgary, AB
    • Delegate projects, and manage 6-10 employee's
    • Paint interior and exterior of homes
    • Manage all aspects of project kickoff through to completion, including: Advertising, outside sales, job costing, scheduling, purchasing, invoicing, time entry, and payroll
    • HR management: advertising, interview, hiring, training, monitoring and implementing safety standards, and employment termination


    DISPATCHER / OFFICE ADMINISTRATOR 09/2008 to 03/2010 Mr. Electric Calgary, AB
    • Administrative duties: filing, faxing, photocopying, ordering supplies, redirecting phone calls, and mail distribution
    • Manage 6-12 technician appointments, to allow for projection completion
    • Receive incoming/outgoing paperwork, including: job estimates, purchase orders, invoicing, collections, time entry, payroll, as well as daily cash & bank deposits
    • Handle client, co-worker, and vendor complaints/concerns
    • Notify technicians of daily work orders, and messages

    OFFICE MANAGER / DISPATCHER 09/2006 to 03/2010 Omega Electric Inc. Calgary, AB
    • Organize and coordinate with Builders electrical services required (ie. U/G, R/I, Finals, Cable installation)
    • Schedule and dispatch residential crews, inspectors, APEX Cable, and ENMAX Power
    • Acquire and maintain updated electrical permits
    • Operation of dispatch computer software known as ZWare
    • Ability to multi-task, work under stressful and often time consuming circumstances, while adhering to tight deadlines
    Highlights
    • Microsoft Office, Word, Excel, and PowerPoint
    • Zware
    • CADWorx Plant / Equipment
    • AutoCAD 2014, 2015, 2016
    • Data analysis and Interpretation
    • QuickBooks
    • Typing 62wpm
    • Acorn

    This resume is created in 7 minutes.
    Summary

    A systems Engineer with experience working on large, highly visible, complex projects across a variety of industries while leveraging a diverse range of technologies to meet a required functionality set. Proven communicator with outstanding verbal, written and leadership skills. Works to bridge the gap between technical and non-technical people to solve business problems collaboratively.

    Experience
    ICAM Engineer/Business Lead 07/2015 to Current US Department of Justice (DOJ) via eMentum Washington, DC
    • Supported the ICAM PMO team to support the DOJ federation services with Project Management support for application enablement.
    • Aiding closely with other DOJ components to help Single Sign On (SSO) enable their applications into production and join the DOJ Federation.
    • Supported SCOM monitoring for DOJ Federation and Identity management systems.
    • Providing support for the classified PKI and Federation services with the Cyber Security Service team.
    • Assisted in reporting and management of the DOJ Identity Management Validation Service (IDMVS); Virtual Directory Service (VDS); and Cloud Federation Service (CFS).
    • Conducting information gathering meetings with clients to identify their systems security requirements.
    • Developed security solution and recommendations including timelines, costs, benefits, and risks for each solution.
    • Developed solution architectures, models, and designs to meet the client's security needs.
    • Assisted the Project Manager in identifying, tracking, and reporting status on issues, challenges, and risks.
    • Maintain the availabilty and sucessful operation of 4 enterpirse services (ADFS, VDS/CFS, IDMVS, Timestamp). This consists of the following: 29 servers installed with LDAP/Web/Proxy/DB/OCSP applications. Servers with 2008R2 and 2012R2
    • Adding new applications and identity providers to the federation service
    • Troubleshooting authentication issues for end users
    • Insatlling security patches for the applications on the servers
    • Installing Windows Security patches that are not applied by BigFix
    • Managing the Service accounts for all the applications on the servers
    • Managaging the Purchase and renewal of all the SSL certificates for all servers
    • Manage the yearly softwar maintenance Renewals
    Engineer 10/2014 to 05/2015 Department of Homeland Security (DHS) via eMentum Washington, DC
    • Supported across government entities to deploy the Financial Disclosure Management (FDM) System allowing 1000 DHS senior leader single use access to complete, sign, review and file financial disclosure reports.
    • Assisted in Single Sign On (SSO) enabling the Sunflower Asset Management System (SAMS), a DHS HQ-managed asset management application that serves several DHS Components including ICE, FLETC, USCIS, and FEMA.
    • Aiding closely with the Application Authorization (AppAuth) and Parking Transit Subsidy Application Tool(PTSAT) engineering teams to SSO enable the application to allow federal employees to utilize mass transit in their commute to and from work.
    Operations Engineer/Senior Consultant 02/2011 to 10/2014 US Department of Justice (DOJ) via eMentum Washington, DC
    • Assisted in PKI technology refresh as needed, participated in PKI Coop activities, and work closely with PKI engineering team and client IT teams to ensure day to day operations of PKI system and associated environments.
    • Supported migration of all department servers from 2003 to 2008R2 and some 2012R2.
    • Provided technical project management support and guidance to the US Department of Justice (USDOJ) with HSPD-12 credentialing, Identity Management, and Active Directory Federation Services (ADFS).
    • Provided support for PKI Helpdesk
    • Troubleshot physical and virtual Windows servers and various active directory issues, including but not limited to site replication, group policies, and login scripts.
    • Improved monitoring capabilities and management of systems by proactively addressing alerts received from various monitoring tools utilized in the environment.
    • Tested and pushed Windows server patches.
    • Implemented a Microsoft CA and support documentation for DOJ and its components.
    • Supported SCOM monitoring of PKI systems.
    • Perform RA duties, day-to-day PKI operations and maintenance tasks including patching, updating systems, log monitoring, maintenance, developing and updating PKI documentation (i.e., technical team documentation and drawings) as needed.
    IT Specialist/Lead Technical Manager 12/2008 to 02/2011 Executive Office of President White House (EOP) via L-3 Washington, DC
    • Provided global Enterprise Information Technology, Presidential Class IT in direct support to the President and Vice President of the United States comprising over 3,500 users on issues relating to Microsoft Office 2003 & 2007, Microsoft XP, TCP/IP Network Connectivity, PC Air Cards, Work Stations, Networked and Standalone Computer peripherals, MAC, Microsoft Exchange 2003 & 2007, Blackberries, Adobe Suite, Quick time, Windows media player, Video teleconferencing and VPN Technologies.
    • Supported the active directory migration project, DNS structure and implementation.
    • Supervised and participated in Presidential Transition, off-boarding Bush staff and on-boarding Obama Staff pertaining to Accounts Creation & Deletion in Active Directory and setup of Blackberry devices and Hard Drives imaging in accordance to the Presidential Record Act.
    • Performed Accounts management duties to include creating distribution lists, security groups, functional mailboxes and related user accounts.
    • Assisted White House employees with software needs via Active Directory and remote assistance.
    • Blackberry Server (BES) Administrator, Assisted White House Staff with Blackberry issues including: adding/deleting accounts and troubleshooting various Blackberry issues.
    • Responsible for maximizing operational stability while providing the absolute best customer service for all IT users by utilizing the ITIL ITSM Methodology.
    • Supervise and Train a team of 7 help desk analysts in administration and support of the HP Open View Service Center ticketing system pertaining to
    • Software/Hardware installation requests, Upgrades, and troubleshooting Desktops, laptops, Secure Mobile Workstations (SMWs) and attached peripherals and printers.
    • Assist in the development and administration of procedures and policies to ensure efficient and effective customer service and Help Desk escalation implementation in accordance to IT best practices.
    • Fully participate in Accounts management duties to include creating distribution lists, security groups, functional mailboxes and related user accounts.
    • Work with various vendors such as HP, Microsoft, and Dell in maintaining Hardware and Software warranties
    • Troubleshoot RSA SecureID issues on the RSA server for use in conjunction with Cisco VPN for secure remote access and Citrix.
    • Perform a range of Information Technology activities that extend to major components of the Federal Government in accordance to NIST, FISMA regulations.
    • Train new Help Desk Staff and ensure they adhere to current policies and procedures.
    • Ensure project documentation is as accurate and detailed as possible by providing documentation on all implementations on network.
    • Supervised and participated in Presidential Transition off-boarding Bush staff and on-boarding Obama Staff pertaining to Accounts Creation & Deletion in Active Directory and setup of Blackberry devices and Hard Drives imaging in accordance to the Presidential Record Act.
    • Analyze user requirements, system documentation, and Help Desk operations to determine if system meets business and mission needs as intended.
    • Assist in using HP Open View Tracking system to follow up on status of Trouble Tickets and expedite resolution of issues.
    Technical Support Coordinator 11/2005 to 11/2008 Verizon Wireless Hanover, MD
    • Provided Tier 1-3 support for advance Data devices PDA, Treo, Rim (BIS, BES, Redirector).
    • Coordinated and led data training sessions for various departments.
    • Managed the Installation and support for all users on issues relating to TCP/IP Network Connectivity, PC Air Cards, Work Stations, Networked and Standalone Computer peripherals, Microsoft Exchange 2003, Blackberries, Adobe Suite, Video teleconferencing and VPN Technologies.
    • Supported hardware maintenance refresh of training computers.
    IT Specialist 03/2008 to 09/2008 Marriott International Inc Bethesda, MD
    • Responsible for upgrading, maintaining specifications for complex Operating systems (Microsoft Windows Embedded SW machines (Thin Client technology).
    • Imaging (Thin Clients) remotely (using VNC and RDC for remote connection), in 5200 sites from XP to SP2, in an allotted amount of time, using maintenance releases and utilities (Wyse Rapport Management tool).
    • Developed and administered procedures and policies to ensure efficient and effective customer service and Help Desk escalation implementation in accordance to IT best practices.
    • Assist in the development and administration of procedures and policies to ensure efficient and effective customer service and Help Desk escalation implementation in accordance to IT best practices.
    • Installed and provided IT support on issues relating to Microsoft Office 2003, Microsoft XP, TCP/IP Network Connectivity, PC Air Cards, Work Stations, Networked and Standalone Computer peripherals, Microsoft Exchange 2003, Blackberries, Adobe Suite, Quick time, Windows media player, Video teleconferencing and VPN Technologies.
    • Handled configuration and capacity planning, systems performance analysis and optimization.
    • Structured and maintained the firm's software and hardware requirements and business systems architecture.
    Architectural Drafter 05/2005 to 01/2006 Thomas Associates Glen Burnie, MD
    • Utilized Visio to layout diagrams and schematics for damage modular program, for the chill water piping system for a United States Navy Carrier.
    • Applied principles of logical thinking to identify and define problems and drew valid conclusions.
    • Analyzed blue prints of ships to determine proper placement of pipes.
    Assistant Manager 01/2004 to 07/2005 Family Video Movie Club Inc. Niles , MI
    • Tested the new system to verify proper operation and ensure a smooth implementation.
    • Oversaw and facilitated the upgrade of the POS system from Linux to Windows software.
    • Trained and managed up to 12 employees.
    • Identified, researched, and resolved technical problems.
    • Organized, directed, and coordinated all aspects of communication systems and personnel for optimum performance and customer satisfaction.
    Education
    Master Certificate Program: Oracle 10g Database Administrator 2011 Johns Hopkins University CCI Baltimore, MI
    • Involved in complete System development life cycle of analysis, design, development, change control and testing. Proficient in troubleshooting, SQL, PL/SQL codes, backup/recovery and database tuning.
    • Installed Oracle software in multi Oracle Home environment. Created databases manually, using dbca, configuring networking components listener.ora and tnsnames.ora and sqlnet.ora.
    • Created users, roles and managed privileges, quotas. Implemented different profiles for different password expiration and resource allocation policies.
    • Reorganized tables, indexes. Patched databases as needed. Created table spaces, tables and analyzed objects on periodic basis.
    Bachelors of Business Administration : Computer Information Systems 2004 Western Michigan University Kalamazoo, MI
    • Major Team Project: SAP System Design and Implementation.
    • Restructured all customer service functions to fully utilize the capabilities of the software.
    • Analyzed data structures and recommended improvements.
    • Interacted with team members to coordinate and maintain compatibility with other software modules Lab Technician for campus computer lab.
    • Scheduled use of the computers in the computer lab.
    • Provided users with basic assistance in using software applications and referred users to self-help materials when appropriate.
    • Monitored inventory of computer paper, printer toner cartridges and associated supplies.
    • Troubleshot minor problems with the hardware and software and communicated other problems to Computer Services
    Technical Skills

    Certifications

    • Comp TIA A+, Comp TIA Security +, ITIL v3

    Applications:

    • Microsoft Office 2007/2010/2013, MS Project, Adobe Acrobat, Adobe Illustrator, SharePoint Designer, Visual Studio, Visio, Public Key Infrastructure (PKI), PIV, HSPD-12, Identity Management Services

    Languages:

    • ASP, PHP, C\C++,C#,.NET, CSS, HTML, Java, Java Script, PowerShell, SQL, XML

    Clearance: Top Secret

    Operating Systems:

    • Microsoft Windows XP/2003/2008/2010/Vista/7, Linux, Mac OSX

    Servers:

    • Microsoft Office SharePoint Server 2007/2010/2013, MS IIS, MS SQL, MS Exchange, Windows Server 2003, 2008r2, WIN 2012, MySQL, Oracle, Microsoft OCS, VMware, Hyper-V, BlackBerry Enterprise Server, Active Directory, Active Directory Federation Service (ADFS), DNS, DHCP, Apache Web Server

    Methodologies:

    • Agile, ITILv3, Scrum