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  • Computer Repair (hardware and software)
  • Computer Networking
  • Windows OS
  • Linux OS
  • Wireshark
  • Packet tracer 
  • Adobe Photoshop
  • Adobe Illustrator 
  • Adobe InDesign  
  • Corel Draw 
CCNA (Cisco Certified Network Associate)
License number: xxxx-xxxx-xxxx
Most Outstanding in C programming
Informatics - Los Baños, Laguna
09/2014 to Current
Graphic Artist Velocity Made Good Alabang, Muntinlupa Lorem ipsum dolor sit amet, lorem leo nibh maecenas massa integer. Viverra risus. Viverra placerat elementum, tincidunt sodales modi nonummy. Fringilla leo vitae, vestibulum posuere cursus tempor ac cras eu. Porta faucibus aliquam mollis, ac lectus nulla placerat mollis, cras vitae fringilla dictumst, vivamus sed mauris dolor porta nonummy nullam
Technical Support Specialist Teleperformance Makati Lorem ipsum dolor sit amet, lorem leo nibh maecenas massa integer. Viverra risus. Viverra placerat elementum, tincidunt sodales modi nonummy. Fringilla leo vitae, vestibulum posuere cursus tempor ac cras eu. Porta faucibus aliquam mollis, ac lectus nulla placerat mollis, cras vitae fringilla dictumst, vivamus sed mauris dolor porta nonummy nullam
Graphic Artist SignFX Los Baños, Laguna Lorem ipsum dolor sit amet, lorem leo nibh maecenas massa integer. Viverra risus. Viverra placerat elementum, tincidunt sodales modi nonummy. Fringilla leo vitae, vestibulum posuere cursus tempor ac cras eu. Porta faucibus aliquam mollis, ac lectus nulla placerat mollis, cras vitae fringilla dictumst, vivamus sed mauris dolor porta nonummy nullam
Diploma: Computer Programming and Hardware Servicing Informatics Computer Institute Los Baños, Laguna, Philippines
This resume is created in 7 minutes.
Enthusiastic communications major with excellent computer skills and strong motivation to succeed seeks to intern at a top firm for growth and professional experiences.
  • Microsoft Word, Power Point, Adobe Photoshop, Adobe In-Design, and Adobe Illustrator

Sales Associate 02/2016 to 09/2016 Charming Charlie Waldorf, MD
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Facilitated monthly and quarterly physical inventory counts.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Cashier 01/2014 to 03/2014 Sweet Frog Premium Frozen Yogurt Waldorf, MD
  • Administered all point of sale opening and closing procedures.
  • Provided courteous and informative customer service in an open kitchen format.
Graphic Artist 01/2014 to Current SkillsUSA/ North Point Graphics Waldorf, MD
  • Developed templates for e-newsletters, presentations and reports.
  • Designed unique print materials, including advertisements, brochures and logo designs.
  • Collaborated with a team of designers to offer improvements and direction on others' projects.
Integrated Strategic Communications Present University of Kentucky Lexington, KY Integrated Strategic Communications 4.0
June 2016 North Point High School Waldorf, MD 4.3
Dual Math Program June 2015 College of Southern Maryland
Extracurricular Activities/Clubs North Point High School Indoor/Outdoor Track and Field 2012-2014 Barbizon Modeling/Acting Centers August 2016 Internship - North Point Graphics Communication Lab Phi Sigma Theta National Honor Society - 2017 Honors Graduate - Summa Cum Laude - June 2016 Certificate of Merit - June 2016 Member of National Society of High School Scholars (NSHSS) 2014 Member of National Technical Honors Society via North Point High School 2015-2016 National Academy of Youth Leadership Award of Excellence Selectee 2015
J. Mi Fashion - Modeling 2013 SkillsUSA via North Point High School
This resume is created in 7 minutes.
  • Project Planning Business Intelligence Business Process Improvement Business Strategy Business Process Business Development Application Lifecycle Management Application Management Services Application Performance Management Application Support Management Incident Management Incident Investigation Incident Handling Incident Reporting Major Incident Management Accomplishments Collaborated with teams to ensure smooth work flow and efficient organization operations.
  • Collaborated with small team to design and implement enhancements for 14 projects which resulted in a revenue increase of 30%.
  • Technical Support: Ensured customer satisfaction by providing online technical support.
  • System Integration Aligned office departments and increased inter-department communication and data sharing.
Professional Summary
Experienced Computer Systems Analyst with diverse industry experience in healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Talented IT Systems support with solid background in Information Technology. Works well alone and as part of a team. Project Manager Experience with managing a team in order to attain the customers' needs and keep costs down by working smarter not harder and finding ways to minimize loss. Effective communicator with strong technical documentation skills. IT specialist with more than 12 years' experience with data communications and business. Motivated and customer-oriented. Senior Systems Engineer/ Project Manager/ Incident Manager, Troubleshooting ,Technical Support, Active Directory, Networking,
  • Desk, Support, Disaster Recovery, Call Centers, Project Management, System Administration, Microsoft Exchange, Software Installation, XP, Information Technology, BMC Remedy, Lotus Notes, Team Building, Business Analysis, Windows, Team Leadership, Hardware,, IT Service Management, IT Management, Direct Sales, Sales Marketing, Mergers & Acquisitions, Divestitures, Risk Management, IT Strategy, Project Planning, Business Intelligence, Business Process Improvement, Business Strategy, Business Process, Business Development, Application Lifecycle Management, Application Management Services, Application Performance Management, Application Support Management, Incident Management, Incident Investigation, Incident Handling, Incident Reporting, Major Incident Management
  • Qualifications
  • Software/Hardware
  • Operating Systems: Windows OS-MFT, DOS-VM
  • Software testing & programming
  • Excellent problem-solving abilities
  • Hands-on and proactive
  • Internet/Intranet development utilizing dynamic HTML, /XML
  • Strong working knowledge of Windows operating systems
  • Comfortable with change
  • Ability to work well within teams and foster teamwork
  • WebDesign:HTML,XHTML, Dreamweaver, Flash, Photoshop,
  • Database Administration: MS SQL, MySQL, Oracle, Crystal Reports
  • TCP/IP protocols and applications
  • Information security
  • Operating Systems: Windows 7, XP, Vista, Windows 2003, Windows 2008
  • Strong project management skills
  • Remote access technologies: (VPN, dial-up, terminal services)
  • Extensive background troubleshooting XP, Outlook and VPN Microsoft Exchange
  • Software Installation
  • Information Technology
  • Lotus Notes
  • Team Building
  • Business Analysis
  • Windows Platforms
  • Team Leadership
  • Hardware
  • IT Service Management
  • IT Management
  • Direct Sales
  • Sales Marketing
  • Mergers & Acquisitions
  • Divestitures
  • Risk Management Perl, SQL, C, C++, DNS, DHCP, FTP,JAVA,HTML 5.0
  • Corel Draw
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe in Design
  • Quark Express
  • Multi Ad Creator
  • Power Point
  • Word
  • Excel
  • Power Managed Health systems (Power MHS)
  • I-Track
  • I-View
  • CPF
  • XP-Technical Coach Database
  • X-Net
  • X-Porter
  • Pharm Sim
  • Viper-Proclaim
  • I-Care
  • Argus
  • Argus GUI
  • Focus
  • Helpdesk Tool
  • Lotus Notes
  • Horizon Call center 7
  • Afaria
  • Sibel
  • Cisco VPN
  • Lotus Notes
  • Encryption plus hard-disk
  • Windows xp
  • Vista
  • Windows 7
  • Windows 8
  • Windows Server 2008
  • Sales Force Admin
  • Afaria Administrator
  • Mobile Express
  • Blackberry Bes servers
  • Balckberry Rim
  • Zyair routers troubleshooting
  • Linksys Routers troubleshooting
  • Formware/Inputaccel EMC
  • Kodak
  • IBML Imaging.
  • Microsoft SQL Server Database Manager
  • Active Directory
  • Terminal Services
  • Damon Net Op remote control
  • Cyber fusion
  • Cold fusion
  • True Crypt
  • RSA-Administration
  • Active Directory
  • Microsoft Exchange
  • Airwatch support & Administration
  • SAP Administration
  • DRA Domain Resource Administrator Sanofi Aventis
  • WARP (SCCM) Admin
  • Remedy and Promise ticketing systems
  • NA Track wise
  • WebEdoc platform, Qdoc, IS Edoc, Clinical Edoc
  • NEXTS system Admin,
  • EGate, ERoom, EPerformance,
  • Impact Polaris,
Work History
Senior Systems Engineer/Project Management/Incident Manager Sandvik Materials Technology - Clarks Summit, PA 12/2013 - Current
  • My current role is a split between Production IT and Global Incident Management.
  • In my IM role I monitor and access.
  • We work quickly with the team to resolve all P1 and P2 tickets Globally for Sandvik AB in SDM.
  • We resolve these Incidents by means of collaborating and team work within IM and SIMA Situation Management for IBM Denmark.
  • We always strive to do better and look for ways to excel.
  • My production IT is just to keep production running and fix what needs to be fixed.
  • We also try to develop ways to prevent future issues from taking place by using a track and trending method along with risk analysis.
  • We are trying to make our role more proactive instead of just being reactive when stuff breaks.
  • Project Management- Managed Capital investments to completion for Sandvik Materials Technology.
  • Capital project/investment 1 was The full Fiber and Lan upgrade of SMT.
  • Phase 1- The full Fiber and Lan upgrade.
  • Phase 2- The cabling and all of the meetings and coordination of services and vendors.
  • Phase 3-Hardware assembly and programming assisted the Network team.
  • Phase 4- Building the side by side Network and testing for Optimal performance, Redundancy, Latency, over all Integrity and dependability.
  • Phase 5- Implementation of all Cisco Network switching gear, new Fiber to core and distribution points and then out to the access levels.
  • Phase 6- Final testing on new network and all cutover points.
  • The testing was based on the following: Optimal performance, Redundancy, Latency, over all Integrity and dependability of the new Network.
  • The other was the IT related activities for a Divestment Project with Sandvik Springs to Lesjofors Springs Inc.
  • I was responsible for multiple parts of the IT portion of this Divestment.
  • Along with all of the project work for this I also worked with the Lesjofors IT staff to help them to complete their Network cutover and the rollout of their server here in the US.
  • Managed and handled the IT Projects and Implementations for 9 sites globally for Global Shared Services.
  • I also handled anything and everything IT related.
  • Coordinate projects to completion phase.
  • Train any new team members.
  • Develop process improvements with in the IT area for better tracking of assets.
  • I also streamlined the old process for customer and client interaction and re-developed the working sheet we use to make it more effective and more applicable.
  • Managing a roll out phase from Windows XP to Windows 7 and all of the applications that come with it.
  • Currently supporting 9 SMT sites globally.
  • Working with each site to build project plans for improvements.
  • Building action plans to accomplish all of the goals by site.
  • Working with global business (BIO) to always attain the needs of each site in a timely manner.
  • Ensuring that we always find ways to better the systems we use and to make the processes we have in place very user friendly to maximize optimal performance after upgrade/migrations.
  • Building Risk analysis for the business around old and out dated software/hardware that is still Production Critical in today's use.
Service Desk Analyst NA IS Sanofi Pasteur - Swiftwater, PA 07/2013 - 12/2013
Analyst and Lead Sanofi Pasteur - Swiftwater, PA 03/2013 - 06/2013
  • Assist customers with any and all of the following
Support Analyst Endo Pharmaceuticals C3i Living Life Sciences - Wilkes Barre, PA 03/2012 - 03/2013
  • for Endo Pharmaceuticals Sales Reps in the Field.
  • Laptop Hardware and Software support and Ipad software support.
  • Trouble shoot and fix issue with their CRM sales tracking system and the Galaxy reporting system.
Level- I Helpdesk Analyst C3i Living Life Sciences Sunovion, Vertex, Regeneron, Endo, Alkermes - Wilkes-Barre, PA 12/2011 - 03/2012
  • Strategic Accounts.
MichaelParanich HelpDesk/Testing Analyst Diversified Information Technologies Inc 10/2008 - 11/2011
  • IT Hardware Integration\RIS Systems Creation and Deploy IT Project Management-Service Ops.
  • Managed a team of 5 people to attain the needs of the client and ensure that all project work was completed.
  • Combined/ACE/ESIS/NAC/Intracorp/Cigna/NorthShore/Umass Business Analyst excel, access, SQL, Implementations/conversions/functional requirement writing.
Firestop/Energystar/Draftstop Technician Insulation Installer Kal's Insulation - Barre, PA 09/2007 - 12/2007
EDI/PRV Claims Processor EDI/PRV back-up Technical coach Cigna Healthcare 09/2007 - 08/2007
  • As a back up TC for EDI my duties included, handling all escalations for my team sending emails to field claims offices.
  • Input claim escalation resolution in to the Tech Coach Data base.
  • Creating SOP/Job aids tracking errors and trends.
  • Initiated weekly EDI huddles, gave floor support and side by sides as needed.
  • I Created provider/vendor spreadsheets to house all high risk accounts, big groups, and other misc.
  • providers.
  • CSA II-Customer Service Assoc.
  • for inbound call center based on medical benefits inquires.
  • CSA II- Customer Service Assoc.
  • for Cigna Pharmacy service center answered inbound calls related to member Rx plan inquires.
Master Craft LLC 08/2007 - 09/2007
  • Job description-Framing, Remodeling, Plumbing, Heating, Flooring, Electrical, Painting, finishing and trim work.
Sub-contractor Landcrafters Inc 08/2007 - 09/2007
  • Job description-Landscaping, Hardscaping, waterfall creation, outside effect lighting.
Level- II Helpdesk Analyst Diversified Information Technologies, Inc C3i Living Life Sciences - Scranton, PA 01/2007 - 10/2008
  • Eisai Hardware/Software Depoly and support Beso Support/Balck.
  • Berry setup deploy,Lotus Notes 8.0.
  • Soil room attendant-Sorted out dirty resort laundry and bedding.
General Dunmore High School 01/2001
Graphic Layout Artist The Scranton Times 09/2000 - 08/2001
Dunmore Cemetery Assoc 06/1997 - 08/1999
  • Summer work Maintence Grounds keeper, crypt cleaner.
Print Graphic Support Network Security
  • Successfully trained 25 employees to use new operating system.
  • Quality Control Increased company productivity by 15% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • System Integration Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Requirements Analysis Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.
  • Business Analyst excel, access, SQL, Implementations/conversions/functional requirement writing.
  • Project Management Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Problem Resolution Responsible for support and development of company disaster recovery plan.
  • Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
  • Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Network Support Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
  • Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
IT Project Manager Senior class president Senior Editor and chief
  • The Visual Grand Champion Award, twice The visual Champion Award, 5 times A DAD to my son Jacob The Eisai POA conference I attended on 6-16 to 6-19-2008 in Chicago IL.
  • The Eisai POA conference I attended on 10-10-2008 to 10-14-2008 in Orlando FL.
Graphic Artist Certification Graphic Communication & Design Technologies - Scranton, PA
Senior Analyst MetLife
  • Blackberry Migration/Generalized troubleshooting, Besadmin, Migration from Lotus notes to MS Outlook Pro 2010.
Consultant Mike PARANICH - C3i, Inc
  • Regional Service Delivery - Americas * End User Services GIS - Global Infrastructure Services TEL: .
ISO Train, *DISC MetLife EGA
  • Brain shark support, Icert deploy systems, MOCS, Lync, Current Projects/Jobs IT/Support/IBML Support/Netview Support/Testing Analyst IT Hardware Integration\RIS Systems Creation and Deploy IT Project Management-Service Ops.
  • Cigna/ACE/Imaging Current Project list as of 1/11 IBML on-boarding (establish the project for scanning on the IBML scanners/setup and support) for the following new clients.
  • AXA_SOD , Fortune ,Sanofi ,Lattise ,Deckaleck, Promethesis, Promotech Batch checker revamp moving it from Python to Perl script (to make it usable for all we do-(In progress) page revamp 1/7/2010-complete FW/IA Test monitoring process revamp 11/30/2009-complete.
  • Cigna International-claims research and support/testing Cigna E277 & 997-claims research and support/testing Cigna (POAP)-claims research and support/testing Exported 837- Mark's tool/deploy/integration/support/testing Cigna (NAU)-claims research and support/testing Cigna Segewick-claims research and support/testing Cigna Redwood-claims research and support/testing Cigna -claims research and support/testing Intracorp -claims research and support/testing IBML -error logging and support/testing ACE/NAC -claims research and support/testing ACE/Combined-CICA -claims research and support/testing ACE/ESIS-claims research and support/testing Fidelity-claims research and support/testing Lackawanna Insurance Group-claims research and support/testing Sanofi Pasture-Data transfers Unitrin -claims research and support/testing Unitrin regional claims -claims research and support/testing Kodak I1860-Support/Integration Wicks & Wilson 5100-Support/Integration Metlife Remedy systems change management supervisor.
  • Box Deletion Tray Deletion SQL querries using Microsoft SQL Server Management Studio.
  • Orphans Batch Lists,Cigna,IntraCorp.
  • Bearing Point batch flagging/fixes.
  • FPL batches changing indexing values.
  • PRS batch analyzer.
  • FW/IA 5.3 testing project.
  • Label creation walk thru for Netwolf.
  • RIS-systems creation for business needs.
  • FW/IA 5.1 testing systems analyst FW/IA 5.1 production systems analyst FW/IA 5.3 testing systems analyst FW/IA 5.3 production systems analyst Systems software solutions/update/push Trouble shoot File Transfer errors.
  • systems support Metro/Remoteadmin Bug Tracker Analyst.
  • Help Desk call tracking DBS.
  • Netview/Intrgration/deploy/support MetLife-Intrgration/deploy/support MetLife Projects-IT/CR review/intrgration/deploy/support (William Murtha Manager, Index and Data Capture Services).
Associates Degree: Computer Science University of Scranton - Scranton, PA 2013
Computer Science
Bachelors: Computer Information Systems Computer Science/Programming Computer Science Computer Science & IT Business Administration Computer Information Systems Computer Science/Programming Computer Science Computer Science & IT Business Administration
Currently in the process of going for my Comp TIA+ Certification. *Also in process of my CCNA and my C++ Certification
Additional Information
  • Honors Honor roll student for 4 years (NVTHS) National Vocational Technical Honor Society at the Career Technology Center of Lackawanna County currently Alumni member. First Place Award, The Pocono North East Economic Development Council for photo enhancement first place photography award, 2001 reflections program (The Tripp House). *Cigna Healthcare Service Operations Circle of Excellence Gold "2003" Cigna Healthcare EDI/PRV MVP Award for outstanding performance and dedication to the highest standards of Excellence. Cigna Health care award for perfect attendance in the 4th quarter of "2003".
This resume is created in 7 minutes.

Telecommunications specialist with an extensive and broad-based background of diversified responsibilities and accomplishments in the communication industry. Effective at resolving complex networking and desktop issues. Experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques related to RF distribution systems and related communications electronics. Advanced proficiency in Microsoft Office Suite and Adobe Creative Cloud. Working knowledge of VBA and SQL.

  • Expert technical troubleshooting

  • Advanced diagnostic and repair skills

  • Vast technical knowledge
  • Strong analytical capability

  • Compelling written and oral
    communication skills

Data Quality Analyst 05/2017 to Current Tetra Tech Maitland, FL Assisted in development of project procedures. Developed several automated systems to increase efficiency by more than 600%. Analyzed metric data to determine productivity for senior management. Managed a small team to organize day-to-day operations. Provided training to other staff members on SQL, VBA, and Batch scripting.
Graphic Artist and Brand Marketing Specialist 07/2016 to 05/2017 Lucid Aura Leesburg, FL

Created and executed marketing/PR campaigns, including new product introductions and existing product development. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes. Designed and printed online interactive sales and marketing collateral. Created the look and feel of the organization's online presence in social media forums. Designed unique print materials including advertisements, brochures and logo designs. Developed creative graphics that simplified complex messages. Created concept mock-ups for web and mobile applications. Worked extensively in Adobe Photoshop and Adobe Illustrator to create pixel-based and vector-based renders.

Communications Technician III 06/2015 to 07/2016 Comcast-Xfinity Leesburg, FL

Consistently adhered to all applicable OSHA regulations, policies and procedures for health, safety and environmental compliance. Inspected RF distribution systems equipment to identify issues and report problems to maintenance technicians. Diagnosed mechanical, hardware, software and systems failures using established procedures. Prepared operational reports and provided information to supervisors. Performed diagnostic inspections on cabling infrastructure to determine systems' compliance. Handled multiple simultaneous deployment projects against strict deadlines. Ordered equipment and services for voice, data and cabling. Found interim solutions to minimize the impact of issues on the business. Trained new employees and explained protocols clearly and efficiently. Maintained records, logs and the life-cycle of work requests. Explained company offerings to promote products and services to clients. Installed and removed company issued equipment. Installed coax cables inside and outside residences. Examined systems to locate problems such as loose connections and broken insulation. Maintained spare equipment and parts and managed inventory. Independently received, analyzed, monitored, and resolved network problems.  Opened trouble tickets for various customers, answered incoming telephone calls, responded to network alarms and customer emails, and documented/modified customer account data. Performed remote, on-site and in-house servicing and repair of company products and services. Provided technical support to customers on operational and maintenance aspects of system equipment. Serves as contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Tracked data from completed tests, and developed solutions to any issues. Set up and installed drivers on printers, including dot matrix, Inkjet and Laserjet. Answered user inquiries regarding computer software and hardware operation. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks for residences and businesses. Independently operated company vehicle. Assembled and maintained physical structures using hand and power tools. Routinely inspected company vehicle, tools, and equipment to diagnose malfunctions. Maintained up-to-date and accurate repair logs. Responsible for dialing into company issued routers, dispatching maintenance technicians, and working with customers on the phone.

Remote Technical Support Specialist 11/2014 to 06/2015 Alpine Access Denver, CO

Assisted customers with technical issues via email, live chat and telephone. Provided real-time support to university students and staff members utilizing Pearson's online learning platforms. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Researched, documented and escalated cases to higher levels of support according to internal procedures while maintaining positive rapport with customer. Assisted in developing documentation for common processes and issue resolution for both support staff and end-users.

High School Diploma: Computer Science 2010 Umatilla High School Umatilla, FL, United States

Top 10% of class. Graduated Summa Cum Laude.

Communications Technology Lake-Sumter State College Leesburg, FL, United States Attended: 2011-2012 & 2013-2014
Majoring in Communications Technology with a minor in Network Administration.