Technical Illustrator resume examples

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Skillful Technical Illustrator resume

Xi Deng
Summary
  • I was an engineering director at Tango and successfully defined and developed live broadcast for Tango, which is now a top 10 grossing app in google play.
  • I am now a hands-on tech lead in WhatsApp. I lead projects and help grow the team to improve the experience, security, privacy, and performance for VoIP for billions of users.
  • Near 10 years of experience in project management and 1.5 years of experience in people management.
  • Over 12 years of experience in C/C++, multimedia (video, streaming, video call), and 9 years of experience in android(AOSP multimedia and app).
Work Experience
Staff Software Engineer | 08/2017 to Current WhatsApp Inc. - Menlo Park, CA

Tech lead for VoIP projects, help the manager to grow the team, set directions to improve robustness, performance, and security including automation, build system, fuzzing and test flow

  • Redesigned and led cross teams to have developed cross-platform VoIP signaling, which hugely speeds up the development of the new platform and new signaling. Co-designed VoIP signaling for web client and helped two teams to integrate VoIP for their platforms
  • Leading teams to develop VoIP on a challenging platform (KaiOS)
  • Redesigned the capture/renderer for the video call (Android) to support group call
  • Designed and implemented audio/video switch feature (cross-platform and Android)
  • Improved video bitrate by 11%, reduced camera launching time by 2~3 seconds
  • Design and code review for the team (No.2 code reviewer in the whole WhatsApp in last half)
Director Of Engineering | 04/2016 to 08/2017 TangoMe Inc. - Mountain View, CA
  • As a director, successfully defined and led teams crossing countries to have developed private live messaging and public live broadcast features from scratch. TangoMe is now a top10 grossing app in google play due to the success of live broadcast
  • As a tech lead (before 3/2017), led teams to have developed features for video call and photo booth, such as funny filter, animated sticker, mask, and avatar
Principle Software Engineer | 11/2014 to 03/2016 TangoMe Inc - Mountain View, CA

Focused on video call quality and robustness (Senior SWE before 8/2015)

  • Redesigned QOS algorithm and framework. My bandwidth estimation algorithms improved call duration by 1%(cellular)/2%(WIFI), speeded up ramp-up time from 10+ seconds to few seconds
  • Designed algorithm to speed up our video resolution ramp-up time from 20+ seconds to 2 seconds, improved call duration by 1%, average resolution by 1%
  • Initiated and co-implemented the algorithm to choose best video resolution and bitrate based on PSNR, improved call duration by 1%, reduced RTT by 3%(Android)/6%(iOS)
  • Redesigned call automation system to guard and evaluate call quality, designed call BI infrastructure to monitor and analyze call quality
  • Ported video codec from armv7 to arm64 for apple's mandatory arm64 build requirement
Software Engineer | 10/2012 to 11/2014 Tango china information & Technology Ltd. - Beijing, China
  • Improved QOS algorithms for our video call quality
  • Initiated the initial version of Android shop app, co-developed social features
Deputy Technical Manager | 09/2010 to 10/2012 Mediatek - Beijing, China

Tech lead for multimedia modules for Android. (Senior SWE before 6/2012)

  • Led the design and implementation of auto stress test system to improve the robustness of our multimedia modules. This project won the company's 2011 special innovation award
  • Led development of Android streaming, AVI playback, video telephony multimedia layer
Early Software Engineer | 12/2008 to 05/2010 Avsolution - Beijing, China
  • In charge of software of our DVR/DVS and video analysis evaluation board
  • Highly optimized software speed for embedded SOC
Founding Engineer (Full Stack) | 10/2007 to 10/2008 Nuistars.com - Beijing, China
  • Developed a google map based social network website. (part-time before 3/2008)
Education
Tsinghua University - - Beijing, China | | Bachelor of Science 7/2005 Electronic And Information Engineering

9/2005 ~ 7/2008, graduate in Circuits and Systems, dropped out for startup.

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Job-winning Technical Illustrator resume

Heather Wilson
Professional Summary

Detail-oriented Project Engineer with 3 years industry experience.

Education
2013
Bachelor of Science: Chemical Engineering
Colorado School of Mines - Golden CO
3.37 GPA
Skills and Software
  • Process improvements
  • Lab experience
  • Project management
  • Prosper GAP & Aspen HYSYS
  • Pump & system curves
  • Cost estimation
Work History
02/2019 to 07/2019
Technical Support Engineer Gradiant Energy Services Midland, TX

Service oil companies with produced water technologies: iron removal and bacteria management

09/2017 to 02/2019
Project Engineer Colorado River Municipal Water District Big Spring, Texas
  • Oversees capital project design and implementation
  • Ensures compliance with TCEQ and TWDB regulations
  • Runs hydraulic calculations on pipeline systems; sizes and orders booster pumps, air valves, process valves, etc

Current Project Management

  • Demolition and replacement of (2) 0.5 MG GSTs 
  • Upgrade of small town well field with a chlorination system
  • Erection of 12 new communication towers across the region
06/2014 to 07/2015
Process Engineer Kinder Morgan Snyder, Texas

Facilities Project Management

  • Installed a flaring unit at a field compressor station along with a knockout drum
  • Pipe re-routing project to minimize purchased fuel gas for plant flares.
  •  Identified and replaced under performing membranes in NGL train

Duties

  • AFE tracking, BOM construction, PFD and P&ID development, obtained quotes for materials and services (bid walks), JSAs for every task
  • Monitored daily processes and plant performance
12/2013 to 06/2014
Facilities Engineer Hess Corporation Seminole, Texas
  • Projects: Valve replacements, pump impeller changes, water well drilling, injection manifold installation
  • Built flow models for gathering systems
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Experienced Technical Illustrator resume

Alan Smith
Summary

Dedicated and motivated professional in Computer Information Systems Administration with a demonstrated work history in Network Administration, Network Security and Technical Support.

Skilled in Routing and Switching, Microsoft Server 2012/2016, Microsoft Exchange, Skype For Business, Active Directory, DNS, DHCP, Network Security, Linux/Unix, EtherNet/IP, Computer Hardware, Troubleshooting and Customer Experience.

Areas of Expertise
  • IT and Computer Systems Support 
  • Active Directory
  • Windows Systems Management
  • Exceptional troubleshooter
  • Cisco Networking – Routing and Switching 
  • Network Security
  • Storage management
  • Disaster recovery environments
  • Wireless Networks
  • Local Area Networks
  • Network configuration and support
  • Linux and Unix Administration
  • System and Software Installation
  • Enterprise, Cloud and Server Virtualization
  • High Availability Networks
  • Excellent Customer Service Skills
Education
NSE 4 - Network Security Professional 2019 Fortinet
Computer Information Systems Administration 2017 British Columbia Institute of Technology Burnaby, BC, Canada Diploma
CCNA – Routing and Switching 2016 Cisco Certificate
Communications Systems Installation and Repair Technology 2014 Jones-NCTI Technical School Online Certificate
Graphic Design 2004 Pacific Design Academy Victoria, BC, Canada Diploma
Jazz Musicianship 2002 Vancouver Island University Nanaimo, BC, Canada Diploma
High School Education 2000 Brooks Secondary Powell River, BC, Canada High School Diploma
Experience
Information Technology Service Desk Technician 09/2019 to Current City Of Vancouver Vancouver, BC
  • Answering incoming phone calls and e-mails
  • Recording key client contact information and verifying against client record databases
  • Determining the nature of requests through active listening, asking probing questions, using multiple computer applications to determine clients needs
  • Ensuring accurate information is collected, performing troubleshooting steps and working towards first level resolution
  • Providing assistance and advice and informal training to clients regarding various functions, applications, computer systems, telecommunications and the operation of equipment
  • Resolving an array of technical problems, remotely diagnosing and resolving with applying patches, executing scripts or technical fixes
  • Identifying impact and urgency to determine priority of requests and when service outages have occurred assign to appropriate technical support group including external service providers
  • Concurrently use multiple telephone and computer systems and reference resources to handle requests, research answers and log all requests for service
  • Provide support for staff on phones for; late or absence coverage, phone and e-mail overflow support, high priority service outage announcements
Techinical Support Engineer 01/2019 to Current Fortinet Burnaby, BC
  • Providing direct technical web and telephone support
  • Analysis and technical investigation involving Fortinet products such as FortiClients and FortiClient Enterprise Management System
  • Providing assistance in configuring, diagnosing and troubleshooting IPSec/SSL VPN connections, product installation and deployments, endpoint management and other unified threat management features including web filtering, application firewall and antivirus
  • Collecting information and data to ensure that reported issues are well understood
  • Reproducing customer environments on lab equipment in order to isolate and solve any potential issues.  
  • Providing customer education on Fortinet products where needed
  • Following up on technical cases including proper escalation and management of the case until case closure
  • Consulting technical documentation, bulletins and release notes for known problems
  • Reporting any issues or bugs to programmers/QA Engineers
  • Making recommendations on possible alternative solutions or workaround
Systems Administrator 08/2018 to 01/2019 Sheraton Wall Centre Vancouver, BC
  • Managing information technology and computer systems
  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Administering internal Active Directory
  • Setting up and managing VPN connections and policies
  • Ensuring security of data, network access and backup systems
  • Purchasing equipment and workstation setup
  • Troubleshooting technical problems
  • Fully supporting, configuring, maintaining and upgrading corporate networks and in house servers
  • Installing and integrating new server hardware and applications
  • Keeping an eye out for needed system/software updates
  • Supporting and administering third-party applications
  • Monitoring network performance (availability, utilization, throughput and latency) and test for weaknesses
  • Setting up user accounts, permissions and passwords
  • Resolving network/computer problems reported by internal employees
  • Defining and deploying network policies and procedures
Network Technician 02/2017 to 08/2018 Telus Communications Vancouver, BC
  • Analyzing trouble reports for network services by accessing various databases and switches to ensure service information is correct
  • Perform trouble-shooting for system failures and identify bottlenecks to ensure long term efficiency and optimization of various networks
  • Inspect WAN and LAN infrastructures that consist of equipment from various vendors such as Cisco, Juniper, One Access and Alcatel and fix any minor or major problems/bugs
  • Test and configure hardware, software, firmware, product change upgrades and commissioning of network services. 
  • Provide technical support to IT professionals through various channels of communication
Field Support - Technical Service Delivery 12/2008 to 06/2017 Shaw Communications Vancouver, BC
  • Providing assistance to our field technicians with activating equipment, making changes to accounts and using proprietary software.
  • Troubleshooting networked equipment and RF signal with technicians and customers.
  • Dispatch duties such, actioning and bridging important communication between departments 
Call Center Representative 03/2008 to 11/2008 Health Insurance BC Victoria, BC
  • Assisting clients with billing questions, address changes, and sending out necessary documents and applications for their needs
  • Educating people on Health Insurance B.C. and B.C. care cards and what they cover
  • Perform excellent customer service for those with strong language barriers
References
Are available upon request
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