Technical Illustrator resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary

An effective leader in customer service with experience in sales, warranty processing, and data management. I excel at working efficiently to meet deadlines, produce results, and exceed customer expectation. I thrive in collaborative environments and am particularly driven to resolve conflicts and increase productivity.

  • Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • SAP, Oracle, PeopleSoft, Quickview, Citrix, RMS, Sharepoint, Kronos
  • Data management
  • Customer service-oriented
  • Business correspondence
  • Compliance reviews
  • Payment issuing
Work History
Warranty Administrator, 10/2018 to 06/2019
America's Home Place Albany, GA
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Processed accurate warranty claims on a timely basis.
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Prepared road reports by accurately documenting pertinent information, including warranty repair, permitting and billing.
  • Properly managed proprietary information
  • Manage company databases, account files and monthly stakeholder reports.
Technical Support Advisor, 01/2018 to 10/2018
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
  • Extensive multitasking of daily e-mails, call management and knowledge based training tools.
  • Performed initial client assessment and analysis to begin research process.
  • Guided callers through over-the-phone repair processes, including step by step instruction, heavy multi-tasking and precise communication.
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
Warranty Claims Specialist , 11/2012 to 11/2017
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Maintained detailed service and customer records.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administrative Assistant, 08/2010 to 08/2011
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Compiled company information and related material and distributed it to candidates.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
Complete Coursework : Business Administration, August 2016
Delta College - Bay City, MI
This resume is created in 7 minutes.
  • Expertise in Adobe Premiere Pro, Quantel and other proprietary video editing software
  • Project planning and development
  • Broadcast coordination
  • Asset management
  • Data analysis
  • Strategy implementation
  • Software optimization
  • Advanced problem solving
  • Quality assurance
FOX Sports Editor, Sports Desk | Los Angeles, CA | September 2018 - Current
  • Created a series of digital content for FOX Sports television shows, regional news networks and affiliates across the United States
  • Researched, developed and produced a variety of multimedia that reflected the latest news within the sports and entertainment industry
  • Organized material, determined area of emphasis and coordinated the distribution of video assets across multiple organizations, such as ESPN, YES Network, SNY, MLB Network and Rogers SportsNet
  • Delivered branded content across broadcasting and advertising segments for linear & nonlinear platforms
  • Scheduled live production events with on-air talent for a series of FS1 shows such as First Things First, Undisputed and The Herd
AT&T Entertainment Group Senior Specialist, Entertainment Production | Marina Del Rey, CA | January 2017 - January 2018
  • Responsible for the production and delivery of digital content across multiple platforms in real-time to millions of end-users
  • Created live video highlights for a variety of sports and special events including the NFL Sunday Ticket application, U.S. Open tennis tournament, COPA America soccer tournament, MMA bouts and AT&T town hall sessions
  • Trained and managed a group of editors during high-pressure live events, ensuring quality in finalized products to reach consumers across the country
  • Applied interactive features and templates for live television through DIRECTV's set-top box
  • Identified, troubleshooted and resolved technical issues with a variety of diagnostic tools such as DataDog, Gedit and GNOME Terminal
DIRECTV Specialist, Digital Content Production | Marina Del Rey, CA | March 2015 - December 2016
  • Distributed a series of high quality content across multiple media platforms
  • Applied descriptive metadata and additional information to video highlights being displayed through DIRECTV's set-top box and mobile devices
  • Oversaw and assessed the creative development of video content from pre-production to post-production
  • Incorporated advertisers and promotional inserts through a series of digital content
  • Designed, developed and tested embedded software applications to enhance user experience
DIRECTV Coordinator, Broadcast Operations | Stamford, CT | March 2014 - March 2015
  • Managed file systems and cloud infrastructures for cooperate networks
  • Converted and transcoded a series of multimedia into different video and audio formats
  • Implemented Python and C++ scripts to enhance user experience and assist in daily operations
  • Collaborated with development and engineering teams to identify and resolve performance issues
  • Established operational objectives and work plans to upper management
LiveClips, LLC Technical Lead | Stamford, CT | October 2012 - March 2014
  • Produced video content of college football highlights to ESPN's College Football mobile application
  • Marketed propriety video editing software to potential clients and investors such as Google, Facebook, ESPN and Turner Sports
  • Evaluated multiple software solutions during early architecture development and organized system infrastructure operating procedures
  • Modified existing software to correct errors, adapt to new hardware and improve performance
  • Identified and suggested new strategies to enhance productivity and improve functionality
Bachelor's Degree Communications University of Connecticut Storrs, CT | 2013
This resume is created in 7 minutes.
Professional Summary

Accomplished Project Manager with 10+ years' diversified experience in project and operations leadership and business and marketing analysis. Brings strong foundation in products, services, and customer-facing technology solutions. Adept relationship builder across key stakeholders, clients, and teams to generate and drive revenue opportunities. Collaborative leader identifies best practices for development of integrated marketing plans. Expertly connects the Voice of the Customer to operations, product engineering, marketing and support to address customer concerns and enhance experience. Possess TWIC card, U.S. Passport, and bilingual fluency in Spanish and English languages.

  • Account and Project Management
  • KPI Development and Monitoring
  • Strategic Planning and Execution
  • Contract Negotiations
  • Voice of the Customer (VOC)
  • Competitive Analysis and Intelligence
  • Team Leadership and Collaboration
  • Training and Development
  • Relationship Building and Retention
  • Vertical and Tech-Focused Marketing
Technical Project Manager 01/2018 to Current Demandforce Inc. San Francisco, CA
  • Prospected and built relationships, amassing strong customer base with multi-service businesses to provide technical support for technical communication tools and  social media marketing,.
  • Communicated value of technical services offered, negotiated contracts, and established strong working relationships with owners and senior management.
  • Analyzed customer business needs and performed competitive and market analysis to craft creative plans which addressed complex challenges.
  • Developed key performance indicators (KPI) to measure progress of clients' projects.
  • Allocated resources and tools for project teams, managed risks, communicated and reported to clients.
  • Created project scopes, milestones, and schedules; evaluated performance to identify and resolved issues.
  • Prepared all project documentation for closure, storage, and possible auditing activities to ensure technical accuracy.
Project Manager/Account Manager 11/2014 to 12/2018 TEAM FURMANITE Benicia, CA
  • Administered $3 million project budget, including accounts management for delivery of maintenance and repair services within refining industry.
  • Served as voice of the client (VoC) by capturing client expectations, preferences, concerns, and advocating for services.
  • Partnered with organizational stakeholders to deliver integrated portfolio of project deliverables.
  • Reviewed project status with department executives, proposed changes and implemented action plans.
  • Addressed client inquiries related to products, pricing, and availability, quoted prices, credit, contract terms, warranties, and delivery dates.
  • Maintained and grew book of business through introducing new products and services which expanded business opportunities with customer accounts.
  • Boosted sales 35% by up-selling additional services to existing clients.
  • Tracked sales performance and monitored account statistics to create effective sales strategies.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and discussed project performance at meeting with department executives.
  • Addressed customer questions and concerns regarding products, prices, and availability.
Project Manager 01/2006 to 11/2014 Superheat FGH Benicia, CA
  • Managed delivery of highly-focused business model in deployment of industry experts to refineries for heat treatment projects. Led 14 projects throughout full life cycle.
  • Oversaw $2 million operating budget, controlled costs, schedules, and resources to successfully complete projects on time and within budget.
  • Positioned as primary leadership for project changes, schedules, and problem resolution.
  • Collaborated with technical and field operations departments in pre-planning and with account managers to coordinate technical services.
Business Management and Communications 2012 University Of Phoenix Sacramento, CA, USA Coursework: Business Communications and Management Information Systems, Strategic Leadership training, Managerial Statistics, and Management Communication, Operations, and Quality Management
This resume is created in 7 minutes.

Efficient and reliable administrative professional with experience supporting executives and customers in multiple environments.


Diversified skill set covering administrative support, accounts receivable related tasks, account management and customer service. Excellent interpersonal, phone, and digital communication skills.

Facility Coordinator May 2019 to Current
Whites Studios Inc. Richmond, BC

• Assist Facilities Manager with the coordination of upgrades and repairs to the studios

• Act as a contact for client facility issues and needs on a day to day basis

• Coordinate with vendors and trades about facility maintenance issues

• Assist with coordinating parking space allocation, facility cleaning and

waste disposal

• Perform additional duties as assigned, may include assisting with general office activities

• Assist in purchasing/inventory of facility assets

• Assisting in coordinating and decorating of special events i.e MPPIA Golf Tournament

Office Production Assistant Jul 2018 to Apr 2019
Riverdale Vancouver, BC

• Coordinate with vendors and tradespeople for all emergency fixes and maintenance needed for the property

• Liaise between Production (Riverdale), the Landlord, Property Owner and Building Complex management

• Distribute incoming & outgoing mail and shipments. Organize and maintain the general work area and warehouse

• Complete and coordinate miscellaneous tasks e.g Budget filing, warehouse organization, managing employee time cards & start packs, schedule distribution, PO authorizations and stock supply orders

• Perform secretarial duties at the front desk and provide information for staff and the public

Administrative Secretary / Move Coordinator Aug 2017 to Jul 2018
KMBR Architects Planners Inc. Vancouver, BC

• Provide general daily administrative support to the business partners and other members of the leadership team, including calendar management, typing and copying

• Sorting, distributing and processing daily incoming & outgoing mail along with sending and receiving courier packages

• Process and organize architectural drawings slated for digitalization

• Reviewing existing documents and archives, and/or disposing of sensitive material in an appropriate manner

• Coordinator of various move related project tasks

Accounts Receivable May 2016 to Aug 2017
Albion Farms & Fisheries Richmond, BC

• Responsible for monitoring all aspects of the collection of outstanding debts owed to the Albion Farms & Fisheries

• Maintain records of account activity, as well as review current accounts for unpaid amounts and determining the course of action to take based on a variety of factors such as debt age, amount of debt, and the customer's history

• Creation of training materials and guidelines for all employees in Accounts Receivable along with training of new hires

• Interact with customers directly and resolving outstanding debt by taking payments via the POS system and assisting customers with resolving their other billing issues

Retail Associate Oct 2015 to May 2016
Winners & HomeSense Vancouver, BC

• Responsible for the daily organization and set-up of the store, keeping with all policies and procedures, and performing stock duties as required

• Daily administration of store funds in and out of the cash office along with ensuring that all registers are processed accurately and that all funds are balanced and verified daily

• Initiate and participate in store recovery and merchandise lookup and completion of markdowns in a timely and accurate manner

Technical Support Representative Feb 2015 to Oct 2015
Shaw Communications Vancouver, BC

• Troubleshoot Cable & Internet with clients

• Assist unhappy and frustrated customers in a professional and sensitive manner, while applying my problem solviong skills to defuse escalations

• Assist customers with issues regarding wireless devices and wireless access points

• Resolve or escalate issues regarding billing and payment

• Assist customers with Shaw E-mail Setup, Recovery & Troubleshooting

• Report and document outages of Internet, Cable & Phone

Camp Counsellor May 2014 to Aug 2015
Canadian Diabetes Association Gibsons, BC

• 24/7 Monitoring and help a small group of children (ages 5-14) with their medical condition (diabetes) while participating in various camp activities (canoeing, hiking, meal times, swimming, etc)

• Supervision of group of 10-14 kids at all times while at camp, responsible for confidentiality and keeping of sensitive information private between kids, camp staff, and parents

Accounting 1 British Columbia Institute of Technology Vancouver, BC, Canada
Business Mathematics British Columbia Institute of Technology Vancouver, BC, Canada
Face the World Gala - Volunteer                                        June 2017
Vancouver, BC
WE Day - Seating Supervisor                                              Oct 2013/2014
Vancouver, BC
Leadership Program - YMCA Camp Elphinstone               Summer of 2013
Gibsons, BC