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Management Profile
Certified Construction Plumber with solid experience from small to large residential projects. Commercial Facilities Technician with 3 years of maintenance experience in a Manufacturing Environment and additional industrial mechanical and electrical experience, including programming of PLCs. Results-oriented Building Superintendent with significant knowledge in building systems. Highly adept with electrical, HVAC, and plumbing system maintenance. Friendly and caring with strong relationship building skills.  Motivated Facility Tech with 3+ years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.
Certificates of Fitness (COF)
  • S12 - Certificate of Fitness for Citywide Sprinkler Systems
  • S13- Certificate of Fitness for Citywide Standpipe Systems
  • S14 - Standpipe for Multi-Zone System
  • Property maintenance
  • Remodeling project management
  • Budgeting and forecasting
  • Facility operations
  • Maintaining equipment
  • Dependable independent worker
  • Customer relations
  • Troubleshooting
  • Power tools
  • Building security activities
  • Building repairs
  • Managing tenant relations
  • Timely project completion
  • Strong work ethic
  • Good verbal/written communication skills
  • Customer service experience
  • Team player
  • Electrical systems
  • HVAC maintenance
  • Plumbing
Plumber Aug 2017
New York Presbyterian Hospital Columbia Medical Center New York, NY
Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment. Identified and located required tools prior to starting each project. Performed emergency on-call work hours during the evening, weekends and some holidays. Performed pipe fabrication, installation and fitting according to proper specifications. Maintained tools and equipment to keep them in excellent working condition. Prepared project bids, including parts, labor and equipment needed for each project. Created and submitted daily reports on the progress of all plumbing projects. Cleaned drains and plumbing fixtures.
Business Owner Jan 2015 to Aug 2017
General Quality Services Piping & Heating Forest Hills, NY
Mentored newly hired employees to take on responsibilities and tasks with understanding. Assessed all aspects of business operations to implement a realistic annual budget. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Assisted customers with store and product complaints. Recruited, hired, developed and retained retail talent for the company. Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings. Maintained visually appealing and effective displays for the entire store. Successfully interacted with customers and retail buyers to expedite orders.
Part time Building Superintendent Jan 2015 to Aug 2017
Related Managment Bronx, NY
Garbage removal. Operated power saws, planers, jointers, routers and pneumatic equipment. Repaired and maintained older properties, including renovating flooring, walls and ceilings, installing fixtures and remodeling bathrooms and kitchens. Troubleshooted electrical/electronic control circuits. Performed emergency on-call work hours during the evening, weekends and some holidays. Cleaned drains and plumbing fixtures. Performed pipe fabrication, installation and fitting according to proper specifications.
Supervisor Sprinkler Plumber Nov 2014 to Jan 2015
M Early Plumbing&Heating Brooklyn, NY
Mentored newly hired employees to take on responsibilities and tasks with understanding. Assessed all aspects of business operations to implement a realistic annual budget. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Assisted customers with store and product complaints. Recruited, hired, developed and retained retail talent for the company. Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings. Maintained visually appealing and effective displays for the entire store. Successfully interacted with customers and retail buyers to expedite orders.
Supervisor Plumber Oct 2013 to Nov 2014
Best Plumbing & Heating Brooklyn, NY Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards. Planned incentive programs to maximize employee performance. Provided insight and information to management regarding onsite improvement project specifications. Implemented vehicle structure expertise to effectively remove and replace damaged components.  Utilized facility tracking system to keep accurate records of completed repairs. Maintained inventory for central warehouse of tools and supplies. Worked with accounts department to prepare final invoices for settlements with insurance company.
Carpenter Sep 2012 to Oct 2013
Dinos Constraction Queens, NY Oversaw job sites and checked for accuracy, quality and to ensure that all project specifications were met. Assured the register count and bank deposits had proper amount of money at openings and closings. Priced clearance items accordingly and moved the merchandise to its proper section of the store. Supervised the loading and unloading of packages in the warehouse. Worked as a team member performing cashier duties, product assistance and cleaning. Opened and closed the store, which included counting cash drawers and making bank deposits.
Collections Supervisor Dec 2009 to Sep 2012
KEP TRUST Prishtinë, KS Fufilled client requests in accordance with established processes and procedures, providing necessary updates and resolution. Translated risk and control processes into day-to-day responsibilities and delegated tasks to the collections team. Facilitated communication throughout the revenue cycle between locations to ensure alignment of staff morale, local activities and other information beneficial to the team. Identified high priority situations and took the appropriate escalation action, following predefined criteria. Resolved vendor and employee inquiries about invoices and purchases in a timely manner through research. Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Maintained confidential information, such as pay rates, bonus targets and pay grades. Analyzed costs and revenues to project future trends. Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
Senior Database Administrator Jul 2007 to Dec 2009
KEP TRUST Prishtinë, KS Wrote and coded descriptions for physical and logical databases. Developed and implemented security initiatives to protect data. Assessed customer needs and modified existing databases. Wrote scripts and processes for data integration and bug fixes. Analyzed and developed technical and functional specifications. Partnered with projects teams on development scope and timelines. Ran tests on databases and made modifications.
Associate of Science, Environmental Control Technology 2018 New York City College of Technology Brooklyn, NY, US Student government representative HVAC coursework Industrial Maintenance and Industrial Facilities Technology coursework Coursework in Industrial and Electrical Engineering
Bachelor of Science, Business Administration 2006 Universiteti Haxhi Zeka Peje, Kosovo, Kosovo Advanced coursework in Business Administration Coursework in Marketing and Advertising Student government representative Coursework in Marketing and Advertising Graduated Summa Cum Laude Student government representative Coursework in Accounting and Finance Communications and Marketing coursework Coursework in Economics

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High energy Resident Building Superintendent who is a Leader as well as a Supervisor successful in building and motivating dynamic teams. I have held a supervisors position since 2001 starting as a Supervisor of Housing Caretakers then being promoted in 2009 to an Assistant Resident Building Superintendent and then to Resident Building Superintendent in 2010.
  • Leader
  • Operations Management
  • Tenant Relations
  • Staff Development
  • Maintenance Repairs
  • Janitorial and Grounds Work 
  • Domestic Heat and Hot Water
  • PHAS Operations
09/2010 to Current
Resident Building Superintendent NYCHA - Park Rock Consolidated BK , NY Manage the overall Maintenance Operation at the development providing a safe and clean development , work with tenant leaders to help uprgade the development, assist Management with rent delinquency and court cases. Ensure that the development is ready for PHAS daily.
03/2009 to 09/2010
Assistant Resident Building Superintendent NYCHA - William Reid Consolidated Bk, NY Managed the maintenance and heating operation at the development.
06/2001 to 03/2009
Supervisor of Housing Caretakers NYCHA - Red Hook West Houses BK, NY Managed the janitorial and grounds operations at the development.
10/1995 to 06/2001
Caretaker J NYCHA - Boulevard Houses BK, NY Perform Janitorial Services
GED: Vocational NYCHA Youthbuild Program NY, NY, USA

At Youthbuild i went to school for the first portion of the day and then worked with NYCHA Maintenance Workers making repairs at the Lincoln Houses and also worked in Residential Construction at the school.

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Professional Summary
Multi-skilled worker with experience in a variety of trades. Highly motivated and thrives in challenging work environment . Excellent communication and customer service skills.
Work History
Building Superintendent, 11/2014 to Current
A. Uzzo & Company Portland, ME
  • Maintain 56 unit apartment building and surrounding property.
  • Perform repairs to apartment units in preparation for occupancy.
  • Daily maintence work orders from tenants.
  • Oversee management of service contracts.
  • Schedule inspection of fire sprinkler system, fire alarm system, elevator.
  • Perform seasonal work including landscaping, snow removal.
  • Coordinate moving of retail and residential vehicles to accomodate snow plowing, re-striping of parking lot and spring sand removal.
  • Perform maintenance of washers and dryers in laundry room.
  • Repair and replacement of lighting, plumbing fixtures and appliances.
  • Inspection and repair of EPDM roofing membrane.
  • Responsible for after-hours and emergency calls from residential and retail tenants.
Construction, 10/2009 to 11/2014
Shinberg Consulting, LLC Portland, ME
  • Renovations to various condo units, residences and office buildings.
  • Building superintenent of 56 unit apartment building.
Landscaper, 05/2008 to 08/2009
Walker Landscaping Inc Freeport, ME
  • Worked alongside owner Corey Walker on a wide variety of projects including landscape maintenence, plantings, waterfall installation, bluestone patios, dry-laid and cemented stone walls.
Construction, 03/2007 to 10/2007
Harraseeket Woodwrights Portland, ME
  • Renovation of house, conversion to condominuim units.
Cabinetmaker's Assistant, 05/2003 to 03/2007
Wright-Ryan Construction Portland, ME
  • Provided support to shop foreman, carpenters and finishers by producing and installing millwork items, working alongside others and independantly on assigned projects, maintaining a high level of quality.
A.S: Construction Technology, 05/2009
Southern Maine Community College - South Portland, ME
Construction Technology Dean's List student
Computer Graphics, 05/2003
The University of Tampa - Tampa, FL
Computer Graphics Maintained above average grades while working part time and participating in campus activities.
Kents Hill School - Kents Hill, ME
Honor Roll Student · Varsity Athletics ·Performing arts

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Professional Summary
Highly skilled Facilities/Maintenance Technician with expertise in general maintenance and repair of building equipment including: plumbing, heating/cooling, and electrical systems.
  • Good communication skills
  • Complaint resolution
  • Plumbing
  • Hand/power tools
  • Fast learner
  • Basic computer skills
  • Bilingual Spanish/English

  • Strong initiative
  • Strong written and verbal communication skills
  • Supervisory experience
  • Inventory control practice
  • Good judgment
Work History
Raddock Management Co Building Superintendent | Mineola, NY | August 2001 - November 2017
  • Coordinated and monitored vendor maintenance for large repairs.
  • Employed wide variety of hand and power tools including  drills and precision measuring instruments.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Accurately read, understood, and carried out written instructions.
  • Provided outstanding customer service.
  • Repaired wiring, plumbing, equipment, and machinery.
  • Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation.
  • Unpacked and assembled all new merchandise using variety of power tools.
  • Collaborated with boiler technicians, plumbers, electricians, alarm company, ensure smooth work flow and efficient organization operations.
  • Followed standards and procedures to maintain safe work environment.
  • Met production goals by maintaining cost effective levels of spare parts inventory.
  • Informed supervisors when machines needed major service.
  • Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
  • Safe and efficient operation of blower, snow blower, buffer...
Athletic & Swim Club Fitness Personal Trainer | New York, NY | September 1990 - August 1997
  • Oriented new clients with equipment and facilities.

Educated clients on the importance of proper exercise selection,performance and implementation.

Designed and developed individual physical activity modules for clients desired fitness results.

  • Provided cardio and resistance training for clients and club members.
  • Monitored clients progress and adjusted training protocols accordingly.
Zeal Management Building superintendent | Brooklyn , NY | November 1987 - February 1990
  • Oversaw and performed replacement/repairs of all lighting fixtures in building as well as, parking lot.
  • Prioritize jobs by order of importance
  • Handled tenant complaints/concerns with diplomacy and professionalism.
  • Ordered appropriate materials for building.
  • Remain on call for emergency situations
  • Screened perspective tenants for rerental
Associate of Arts Liberal arts Touro College New York, NY