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Summary

Florida Gulf Coast University student seeking full-time employment as I work towards completing my Bachelor's of Arts in History, with a focus in Post Secondary Education. Former PGA of America member until 2018. Experience across a wide variety of service industries, exceptional customer service and hospitality oriented skill-set.

Skills
  • Have worked with and overseen all facets of Private Golf Club operations including bag room, cart fleet, merchandising, teaching, tournament and event administration.
  • Proficient computer skills, trained in all Microsoft Office programs, including Access.
  • Strong sales skills - Including, but not limited to: golf equipment, golf accessories, golf/tennis/lifestyle apparel.
  • Host/Concierge service skills - Strong service oriented customer relation skills, including name recognition/retention, conflict resolution, and all forms of interpersonal skill.
  • Junior Golf Academies - Great with kids! Created testing formulas, lesson plans, and daily schedules. Taught a wide variety of students consisting of ages four to fifteen. Used best teaching practices to record progress and encourage growth in all facets of the game.
  • Administrative Support - Provided clerical support to ownership team, including management of Invoices and Orders while using Quickbooks Professional Suite.
Experience
07/2019 to Current
Shipping and Receiving Manager Best of Golf America Fort Myers, FL

In my current capacity, I oversee all aspects of Production, Shipping, and Customer Service for our Golf Accessories line. I work closely with the business owners to fulfill a common goal of providing exceptional customer experience as well as the fastest possible turn around time for product orders.

  • End-to-end order fulfillment: From an email, phone call, or online order I gather all pertinent information regarding custom specifications, artwork, and design. I work with a Graphic Designer to insure customer satisfaction by providing no-cost proofing. I then use raw materials to assemble and fill the order.
  • Shipping: Each order is Quality Checked and approved for shipment. I then utilize a variety of shipping methods and services including USPS, Fedex, UPS, and DHL to find the best shipping method for each customer. Always staying in contact via phone or email to address customer needs in real-time and ensuring punctual order arrival.
  • Customer Service: I provide real-time customer service to all customers via phone or email to insure that all needs are met, whether in regards to specific order needs or general account management.
  • Sales and Accounts Receivables: On a part-time basis, I will also handle Sales cold-calls, followups, and Accounts Receivables calls for past due invoices and payment.
11/2017 to 05/2020
Assistant Professional - Golf Host Quail West Golf & Country Club Naples, Florida
  • Responsible for ensuring a service standard that meets and exceeds the member's expectations.
  • Responsible for all Concierge/Host activities: Organizing and planning for any and all golf course traffic whether members, guests, or outside groups. Primarily focused on customer service and satisfaction. Adding the special sauce to their experience and making Quail West more than just any other private country club.
  • Assist with all activities inside and outside the Golf shop, including range set-up, cart fleet management, junior camps and adult clinics, tournament and event planning and executing, selling of both hard and soft goods, inventory and overall merchandising, as well as answering phones and writing member correspondence.
05/2018 to 10/2018
Intern Deepdale Golf Club Manhasset, NY
  • Manage daily Outside Operation activities: including range set-up and breakdown, Bag Room organization and management, and Host responsibilities.
  • Assist the Professional Staff with Golf Shop responsibilities ranging from inventory to product placement and sets.
  • Assist the Head Professionals with lessons that encompassed all facets of the game such as full-swing, short-game, putting, and course management.
  • Participated in creating, setting up, and running a weekly Junior Academy for children ranging from four to fifteen years of age.
03/2016 to 08/2017
Outside Operations The Everglades Club Palm Beach, FL
  • Developed strong communications and teamwork skills. Learned how to manage a multifaceted and complex operation. Created strong personal bonds with staff and members alike, allowing for better work environment and Club experience.
05/2016 to 08/2016
Foreman Island Group LLC. Jupiter, FL
  • Learned intermediate to advanced construction techniques, including drywall installation and repair, block/brick cutting and setting, wood framing for roofing and concrete, as well as tile cutting and installation.
03/2014 to 02/2015
Dishwasher/Busser Grommet's Tavern and Eats Juno Beach, FL
  • Learned basic inventory and management skills, as well as Front-of-House and Back-of-House setup and breakdown processes.
06/2009 to 08/2011
I.T. Assistant Jupiter Christian School Jupiter, FL
  • Developed competent computer software and hardware knowledge and skills. Responsible for school “Helpdesk.” Addressing campus-wide technology needs from faculty and staff.
Education and Training
2015
College Preparatory Jupiter Christian School Jupiter, FL, USA Attended Jupiter Christian School, a private school in the heart of Jupiter, from the ages of seven to nineteen.
2017
International Business Palm Beach Atlantic University West Palm Beach, FL, USA Attended Palm Beach Atlantic University, a private 4-year university for two years.
Expected in 05/2022
Bachelor of Arts: History - Post Secondary Education Florida Gulf Coast University Fort Myers, FL USA

Junior at Florida Gulf Coast University, with an expected graduation date of May, 2022 with a Bachelor's of Arts in History.

Activities and Honors

Member of the National Honors Society, class of 2015

Member of Palm Beach Atlantic University's Frederick M. Suppers Honors program, from 2015-2017.

Leadership Team - Summit Life Church in Estero, FL.

This resume is created in 7 minutes.
Summary
Highly motivated professional looking for a challenging career change. Conscientious, with proven ability to learn new skills. Performance driven with customer satisfaction always in mind.
 
Skills
  • Maintain positive relations with employees
  • Data collection and analysis
  • Familiar with various computer programs
  • Effective employee training
  • Efficient use of employees 
  • Easy interaction with public
Experience
December 2000
to
Current
Valdosta Country Club Valdosta, GA Assistant Golf Course Superintendent
  •  Assist the superintendent in developing goals and formulating plans
  • Supervise, train, and direct golf course maintenance personnel
  • Assist in budget development
  • Analyze and track spending
  • Interact with club members to better understand their needs and wants.
  • Recognize turf grass problems
  • Determine best pesticide application

May 2000
to
December 2000
Valdosta Country Club Valdosta, GA Spray Technician
  • Performed pesticide and fertilizer applications.
  • Maintained and calibrated application equipment
  • Responsible for storage and inventory of  pesticides and fertilizer.


November 1998
to
November 1999
Newbern Family Dental Practice Valdosta, GA Office manager
  • Managed office personnel in their assigned task 
  • Helped patients obtain financial assistance for their treatment 
  • Implemented new dental practice software
  • Aided patients with insurance claims
October 1993
to
April 1998
Leo's TV and Appliance Valdosta, GA Service Manager
  • Managed a staff consisting of customer service, repair, and delivery personnel
  • Maintained a comprehensive parts inventory
  • Resolved customer questions, issues and complaints
June 1983
to
September 1991
United States Air Force Aircraft Maintenance Officer
  • Managed 250 aircraft maintenance and administrative personnel
  • Coordinated the maintenance and inspections of numerous military aircraft
  • Ensured proper training of all maintenance personnel
Education and Training
University of Georgia Athens, GA, USA Turf Grass Management
  • Correspondence study in various aspects of turf grass management to include plant physiology, types of turf grass, identification of turf grass diseases, pesticide and fertilizer application and uses, as well as state and federal regulations pertaining to same, and  equipment calibration.
Troy State University Troy, AL, USA Bachelor of Arts: Business Administration
  • Course work in Management and Economics
Activities and Honors
  • Georgia Golf Course Superintendents Association
  • Georgia Pesticide Applicators License, Category 24
This resume is created in 7 minutes.
Professional Summary

Motivated, personable golf professional working towards PGA Class A Membership. Exceptional leader, talented at motivating , critical thinking and diplomacy . Technically-savvy with outstanding relationship building, training and presentation skills.

Skills
  • Budgeting and finance
  • Project management
  • Team liaison
  • Self-motivated
  • Team leadership
  • Extremely organized
  • Conflict resolution
Work History
January 2009-May 2010 Driver | Transcare Non-Emergency Transport | Oakwood, Georgia
  • Responsible for over 2,000 clients over in one year, getting all of them to their appointment on time.
May 2010-April 2012 Maintenance Department | Chicopee Woods Golf Course | Gainesville, GA
  • Responsible for overseeing daily operations maintaining the golf course.
  • Maintained golf course irrigation system, as well as greens quality.
April 2012-April 2016 Operation Specialist | U.S. Navy | San Diego, California
  • Achieved over 10,000 plus aircraft communication check-ins during operation inherent resolve on a 296 day deployment.
  • Maintained ships operational status for deployment readiness while in port.
October 2017-July 2018 Assistant Golf Professional | Chicopee Woods Golf Course | Gainesville, GA
  • Ensured every guest received the Chicopee Woods experience while at the facility.
  • Educated customers on products and equipment.
  • Assisted in the planning and installation of the new Men's Golf Association for the course.
  • Assisted with inventory management & monthly counts.
  • Assistant coach of the PGA Junior League team.
Education
Current Bachelor of Arts: Interdisciplinary Studies in Business and Organizational Leadership Arizona State University, Tempe, AZ
2017 Associate of Applied Business: Golf Operations and Management Golf Academy of America, Carlsbad, California
2009 Associates of Business Management: Accounting University of North Georgia, Dahlonega, Georgia
Affiliations

PGA Associate Level 1

This resume is created in 7 minutes.
Summary
Talented gardener who offers more than 2 years experience in landscaping, groundskeeping, gardening, supervising, and repair. A hard worker with a passion for the outdoors.
Highlights
  • Team player
  • Self-motivated
  • Quick learner
  • Mechanically inclined
  • Intermediate automotive diagnostic and repair
  • Intermediate computer skills
  • Fertilizing
  • Pest management
  • Blowing
  • String trimming
  • Planting
  • Pruning 
  • Tool maintenance
  • Light-heavy equipment operation
Experience
May 2013
to
November 2013
Putnam County Golf Course Mahopac, New York Golf Course Grounds Maintenance
  • Performed heavy equipment operation
  • Supervised, fertilized grounds, controlled pest management
  • Growth management, blowing, string trimming, planting, pruning
  • Tool maintenance and repairs
March 2012
to
June 2012
Valvoline Instant Oil Change Baldwin Place, New York Technician/Sales
  • Performed oil changes and tire replacement
  • Performed spark plug replacement, battery check/replacement
  • Administered customer sales
May 2007
to
September 2007
Putnam County Golf Course Mahopac, New York Golf Course Grounds Maintenance
  • Performed heavy equipment operation
  • Supervised, fertilized grounds, controlled pest management
  • Growth management, blowing, string trimming, planning, pruning
  • Tool maintenance and repairs
Education and Training
2017
National Healthcare Association Leawood, Kansas, United States CMAA Certified Medical Administrative Assistant
2017
Dutchess Community College Poughkeepsie, New York, United States Medical Administrative Assistant
2007
Department of Higher Education GED
Activities and Honors
National Healthcareer Association