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Professional Summary

Director of Housekeeping who can support business empowered solutions to design, improve and support key business processes. Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards, and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Diligent and meticulous, with the ability to maintain project efficiency and discipline. Equally effective as both a leader and teammate.

  • Hospitality Software: Lightspeed, Opera, HSOS, OnQ,
  • Business Software: Microsoft Office Proficient:Word, Excel, Outlook, and
  • PublisherLanguages: English, fluent in Spanish
  • Operating Systems: ​Windows 7,8, and 10
  • Proven job reliability, diligence, dedication and attention to detail.  
  • Proven experience supervising housekeeping departments of 40+ employees. 
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
  • The ability to anticipate customer needs, change goals and direction quickly and multitask 
Work History
Housekeeping Manager, 09/2014 to Current
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
  • Daily supervision of the housekeeping staff, including the day, event and post-event crews.
  • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. 
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. 
  • Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. 
  • Recruit, schedule and train all new housekeeping staff members. 
  • Knowledge of OSHA and safety standards within Housekeeping department.
  • Union Local 6 experience.
Executive Housekeeper, 04/2012 to 09/2014
The Westin Governor Morris, Morristown Morristown, NJ
  • Knowledge of OSHA and safety standards within Housekeeping department
  • Work closely with front desk, engineering department to ensure we have rooms ready for upcoming guest.
  • Conduct pre-event inspections of all rooms, clubs, seating areas and public areas prior to guest arrival/departure.
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. 
  • In charge of 40+employees.
  • Payroll every two weeks, using ADP.
  • Experience in a union environment local 6.
Housekeeping Manager, 04/2010 to 03/2012
Millennium Broadway Hotel New York New York, NY
  • Managed and oversaw the full scope of housekeeping operations ensuring a smooth running and cost-efficient hotel in all respects.
  • Interviewed, hired, trained and supervised 40+ employees; completed weekly work schedules; delegated assignments ensuring accuracy and time-effectiveness.
  • Assisted staff members in developing skills essential for quality performance.
  • Engaged in extensive problem resolution; served as the primary liaison to guests, employees and hotel representatives to reconcile issues ensuring optimal levels of client satisfaction.
  • Completed pay roll using Time Saver.
  • Experience in a union environment local 6.
  • Nominated for numerous "Employee of the Month" awards.
  • Provided quality service to a diverse clientele within a large-scale, reputable hotel.
  • Supervised work activities of cleaning personnel to ensure orderly attractive rooms.
  • Offered individualized service to frequent guests ensuring customer satisfaction in all respects.
  • Investigated complaints regarding housekeeping service and equipment and took corrective actions.
  • Interacted closely with a wide variety of departments including Sales, Reservations, Accounting, Front desk.
  • Opening of the house using Epitome.
  • Conducted inventory of supplies and submitted requests to upper management.
  • Inspecting rooms on daily basics, VIPs dignataries, etc.
  • Prepared reports, concerning room occupancy, payroll expenses and department expenses.
High School Diploma Maristas High School - LIMA-PERU

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Professional Summary

I'm a well-rounded business and education professional with experience in student services, instructional design and technology, curriculum development, military operations, healthcare, and administration. My educational background encompasses business, public administration and policy, instructional design and technology, and educational leadership. I've worked in higher education for over 10 years and assisted institutions with strategic visioning, analyzing profit & loss and budget reports, conducting employee training and producing conducive designs, enrollment management, and operational initiatives. I'm highly skilled in fostering a student centered learning environment that ensures quality in student services, promotes an environment committed to improvement and employee performance. I'm a current member of my employer's Supportive Intervention Team (SIT), Disciplinary Review Board (DRB), student advising, and co-curricular and assessment teams. Serving in these various capacities, aligned with my instructional experience, has afforded me the opportunity to appreciate all aspects of the student learning experience within an institution of higher learning.

  • Teaching & Learning Theories
  • Organized
  • Tax Accounting
  • Fiscal Budgeting Knowledge
  • Oracle Proficiency
  • Financial Reporting Specialist
  • Top-Rated Sales Performance
  • Negotiation Skills
  • Needs Assessments
  • Instructional Design
  • Creative Instruction Style
  • Course Planning
  • Team Building & Supervision
  • Training and Development
  • Personnel Management
  • Contract Management
  • Resource Management Expertise
  • Customer Relationship Management Software (CRM)
  • Customer-Focused
  • Strong Interpersonal Skills
  • Community Relations
  • Workforce Planning
  • Process Improvement Techniques
  • Critical Thinking
  • Adult Learning Specialist
  • Personable and Approachable
  • E-learning Programs
  • Adobe Captivate, Articulate & Storyboard Proficient
  • Extensive Knowledge of Higher-Education Administration
Work History
Associate Director for Programs and Services, 02/2019 to Current
University Of ChicagoChicago, Illinois
  • Researched, wrote, and reviewed appropriate funding sources such as government programs and private foundations.
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between the Department of Defense, entrepreneurs, service providers, employers, and funders.
  • Oversee student-experiences, recruitment and enrollment, and funding for all military-affiliated students across all disciplines and education levels.
  • Create a conducive environment for military-affiliated staff, faculty and students.
  • Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
  • Coordinate faculty research around issues related to veterans and military-life.
Veteran Services Director/Conduct and Title IV Designee, 01/2014 to Current
City Colleges of Chicago-Kennedy King CollegeChicago, IL
  • Oversee daily office operations for staff ofVeteran AffairsDepartment.
  • Complied annual recommendations for fiscal budgeting.
  • Developed and executed a streamlined process, services and orientation, for military-affiliated persons and their dependents entering the college.
  • Implemented and executed strategies that increased veteran enrollment consistently by 150%, retention by 30%, and completion to over 50%.
  • Ensured the institution's compliance with federal & state policies of the Department of Veteran Affairs, which led to consistent designation as a Military Friendly School and approval of 62 associate degrees and 42 basic & advanced certificates for certification with the VA and Department of Defense tuition assistance program.
  • Collaborate withexternal employmentpartners, unions,and manage military workforce development programs within the institution, which led to 92% placement for our Gas Utility Worker Program for military-affiliated students.
  • Generated and analyzed enrollment, retention and graduation data, to ensure that the administration and programmatic offerings for students, meets the needs for military-affiliated students.
  • Developed strategies that involved partnering with supportive services and student finance, to ensure that the military-affiliated students were receiving a comprehensive and holistic service from the campus.
  • Assess and create instructional design materials for student-veteran learning to include utilization of universal design and learning theories.
  • Develop and execute outreach goals to bring external services to the campus for military-affiliated students.
  • Serve as the student conduct designee for the campus, which included ensuring due process is given to all students, generating reports, and making disciplinary recommendations to the campus president.
  • Counsel military-affiliated students on transferability of Joint Service Transcript credits, military and veteran education benefits, housing, food-insecurities, and advise on degree planning.
  • Serve as staff advisor for the Student Veteran Association chapter on-campus.
  • As a certified state and federal veteran services officer, assist military-affiliated students and their dependents with identifying and applying for applicable disability, indemnity, or retirement compensation.
Adjunct Instructor-Veterans Success Course, 01/2017 to Current
City Colleges of Chicago-Kennedy King CollegeChicago, IL
  • Create and align curricula targeted at assisting military veterans with a smooth transition into higher education.
  • Develop syllabus, assessment rubrics and course curriculum.
  • Deliver learning-centered instruction by establishing a classroom environment conducive to student learning.
  • Managing the learning environment through keeping accurate records, submitting grades, enforcing campus and academic and attendance policies.
  • Motivate and inspire students to achieve their highest potential in an educational setting.
  • Online and Campus delivery method of instruction.
  • Researched and updated all required learning materials needed for first year student-veterans.
Adjunct Instructor-College of Business, 01/2015 to Current
Kennedy - King CollegeChicago, IL
  • Develop syllabus, assessment rubrics and course curriculum.
  • Deliver learning-centered instruction by establishing a classroom environment conducive to student learning.
  • Managing the learning environment through keeping accurate records, submitting grades, enforcing campus and academic and attendance policies.
  • Motivate and inspire students to achieve their highest potential in an educational setting.
  • Online and Campus delivery method of instruction.
  • Courses include Marketing, Human Resource Management, Principles of Management, Organizational Behavior, Business Communications, Entrepreneurship, and Intro to Business.
Senior Admissions Advisor, 08/2014 to 12/2014
Northwestern Business CollegeBridgeview, IL
  • Qualify potential students for admissions to the institution.
  • Conduct personal interviews of students and their support groups.
  • Provide customer service for each student from the admissions process to graduation.
  • Pointed students to relevant information about academic and personal support services available at the college.
GED Instructor, 01/2011 to Current
Pilgrim Missionary Baptist Church of South ChicagoChicago, IL
  • Instruct students in classroom setting.
  • Assess student understanding of requirements to obtain GED and record student accomplishments.
  • Conduct a needs assessment of each participant and develop action plans.
  • Monitor participants' needs and remediate educational deficiencies as needed.
  • Provide administrative support and resources as needed.

Assistant Director Of Admissions (Military Division), 01/2007 to 12/2013
DeVry UniversityChicago, IL
  • Accountable for overall management, staffing and training for new Admissions office with over 100 employees.
  • Assisted the Director of Admissions with designing and implementing training and continuous development programs for all new hires and current employees.
  • Developed strategies that successfully improved outreach presentations and sales processes resulting in increased sales revenue and improved employee performance.
  • Manage budgets, fiscal planning, and auditing of Admissions department.
  • Create and implement strategic planning for community engagement and partnership outreach campaigns, employee performance, risk management, and recruitment initiatives.
  • Travel to educate departments and campuses about military processes and procedures on VA benefits, tuition assistance, and vocational rehabilitation.
  • Achieved all levels of Admissions Advisor (I-IV) from 2007 to 2009.
Hospital Corpsman, 01/1999 to 05/2005
United States NavyWorldwide
  • Ensure the health and safety of all Sailors and Marines within the unit.
  • Administer and manage immunization, assessment and treatment plans.
  • Assist medical physicians and nursing staff with surgical procedures in a hospital and combat field setting.
  • Serve as a combat medic in urban warfare environment and render care to the injured.
  • Train members on First Aid and Cardiopulmonary Resuscitation (CPR).
  • Developed and implemented nursing care plans.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Appropriately diagnosed and treated a variety of diseases and injuries in a general practice setting.
  • Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
  • Administered and prescribed appropriate courses of treatment, including pharmaceutical medications.
  • Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
  • Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility.
  • Monitored patients' condition and progress and re-evaluated treatments as necessary.
  • Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection.
Master of Science: Instructional Design And Technology-Technology Specialist, December 2019
Western Illinois University - Macomb, IL

Courses are specific towards assisting educational professionals with improving their knowledge of educational technology, instructional design, instructional media development, online & distance learning development, and workplace learning & performance.

Ed.D.: Educational Leadership And Administration, May 2019
Chicago State University - Chicago, IL

Courses are specific towards higher education leadership and administration. Courses are based on research and theory in the organizational, sociological, legal, economic, political, philosophical and historical foundations of education.

Masters : Certified Online Learning Administrator, 2017
University of Illinois Springfield - Springfield, IL
The COLA, offered through the Illinois Online Network (ION), is a comprehensive professional development program that recognizes and certifies faculty, staff, and administrators who achieve a measurable level of knowledge related to online program support and administration.
Masters: Online Teaching, 2017
University of Illinois Springfield - Springfield, IL
The MOT, offered through the Illinois Online Network (ION), is aprogram thathelps online and campusfaculty& staff towards demonstrating knowledge relatedto online course design, online instruction, and other issues for onlineteaching & learning.
Graduate Certificate: Chief School Business Official, 2017
University of Illinois Springfield - Springfield, IL
Courses are specific towards advanced study and preparationin the organization and administration of the management of fiscal, physical,and human resources of a public school district in Illinois.6-Hour (3 semester) internship completed at Oak Lawn School District 123
MBA: Accounting, 2015
American Military University - Charlestown, WV
Courses were specific towards the practice and body of knowledge concerned primarily with recording transactions, keeping financial records, auditing, analyzing, and taxation. Systematically identify, record, measure, classify, verify, summarize, and interpret financial information.
MPA: Public Policy and Not For Profit Management, 2013
Keller Graduate School of Management - Addison Campus - Addison, IL
Courses were specific towards public policy, public finance,grant writing, and nonprofit management.
Graduate Certificate: Health Services Management, 2013
Keller Graduate School of Management - Chicago, IL
Courses were specific towards healthcare finance, healthcareadministration, and healthcare law.
Bachelor of Science: Technical Management, 2009
DeVry University - Chicago, IL

Courses were specific towards business, management,information technology, and communications.

  • Awarded the United States Navy Sailor of the Quarter.
  • Navy and Marine Corps Achievement Medal.
  • Combat Readiness Medal.
  • Field Medical Services Fleet Marine Force Medal.
  • Global War on Terrorism Medal.
  • 5 Time PRIDE Recipient from DeVry University.
  • Phi-Theta and Phi-Beta Honors Society Member.
  • Developed and implemented a freshmen seminar designated for military-affiliated students and their dependents within City Colleges of Chicago.
  • Implemented strategies for recruitment and completion that increased completion rates in the Gas Utility Worker Program to over 92% from 63%, and placement to 92% from 74%.
  • Conducted a mixed-methods study within City Colleges of Chicago on military-affiliated students and their perceived level of effectiveness in transitional support services preparing them for higher education. Anticipated release date of publication is January 2019 and presentation of findings at NASPA in February 2019.
  • Serve as a panel member alongside personnel from the Department of Defense, Illinois Secretary of State, Illinois Department of Employment Security and U.S. Department of Labor, for Illinois' Pathway to Careers for Military Veterans.
  • Illinois Professional Educator License-Chief School Business Official Endorsement
  • Masters of Online Teaching
  • Certified Online Learning Administrator
  • Certified State and Federal Veteran Services Officer

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Professional Summary

Energetic housekeeper, skilled in daily cleaning and responding to customer needs. As a crew member at i  facilitated regular sweeping, mopping, vacuuming, and customer service. 

  • Strong time management skills and proven history of workplace punctuality
  • Attention to detail and meticulous use of proper safety procedures
  • Experience with a variety of cleaning products and tools
  • Good interpersonal and communication skills
  • Self-directed and motivated
Work History
Hotel Housekeeper, 03/2018 to Current
WyndHam Garden Arizona, Phoenix Phoenix, AZ
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitizing toilets, showers/bathtubs, counter-tops, and sinks
  • Maintaining a clean and sanitary kitchen area
  • Making beds and changing linens
  • Washing windows
  • Vacuuming and cleaning carpets and rugs
  • Sweeping/vacuuming, polishing, and mopping hard floors
  • Sorting, washing, loading, and unloading laundry
  • Ironing clothing items
  • Using any cleaning equipment such as vacuums, mops, and other cleaning tools
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies
  • Cleaning mirrors and other glass surfaces
  • Emptying trash receptacles and disposing of waste
  • Steaming and cleaning draperies
  • Washing blinds
  • Tidying up rooms
  • Monitoring cleaning supplies and ordering more as needed
  • Reporting any necessary repairs or replacements
Cabinet Cleaner, 03/2016 to 01/2018
Phoenix Sky Harbor International Airport Phoenix, AZ
  • Stocked aircraft cabin interiors for flights with equipment and supplies.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Transported cleaning products and equipment to and from the utility rooms.
Housekeeper, 03/2013 to 07/2013
Merry Maids Phoenix, Arizona
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Spot cleaned walls, carpets and light fixtures.
Department Manager, 02/2005 to 04/2010
Kmart Phoenix, Arizona
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
High School Diploma North High School - Phoenix, AZ

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Professional Summary

Focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Offering more than 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation, team building, professionalism, and attention to detail. Interested in a full time position as a Medical Front Desk Associate/ Back office Clinical Medical Assistant/ Patient Care Technician

  • Hospice and palliative care
  • Medical laboratory procedures
  • Patient services
  • Culturally-competent care
  • Patient-focused care
  • Dementia and Alzheimer's knowledge
  • Infection control and aseptic procedures
  • Recording vital signs
  • Transporting patients
  • EMR / EHR
  • Specimen collection and analysis
  • Completing insurance forms
  • Medical billing and coding
  • Medical office administration
  • Patient scheduling
  • Insurance verification
  • Patient privacy and confidentiality
  • Certifications
  • Reminder calls
Work History
Customer Service Manager, 01/2018 to Current
Alorica Tampa, FL
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members ​​​to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
Dialysis Technician, 10/2010 to 12/2016
Davita Inc. Tampa, FL
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Performed routine quality control and safety checks on all equipment.
  • Sterilized, cleaned, and maintained dialysis machine and equipment.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Patient Care Technician, 06/2008 to 08/2010
Tampa General Tampa, FL
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Hospital Transporter, 11/1998 to 02/2007
Hall Medical Transporter Bridgeton, NJ
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to shift supervisor at end of shift.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Provided physical support to patients through diverse types of mobility assistance
Nursing Concorde Career College - Tampa, FL
  • Graduated with 4.0 GPA

  • BCLS Certification
  • Certified Nurses Assistant/ Patient Care Technician
  • Alzheimer Care Certification
  • Pallative care Certificate