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Professional Summary

Energetic housekeeper, skilled in daily cleaning and responding to customer needs. As a crew member at i  facilitated regular sweeping, mopping, vacuuming, and customer service. 

  • Strong time management skills and proven history of workplace punctuality
  • Attention to detail and meticulous use of proper safety procedures
  • Experience with a variety of cleaning products and tools
  • Good interpersonal and communication skills
  • Self-directed and motivated
Work History
Hotel Housekeeper, 03/2018 to Current
WyndHam Garden Arizona, Phoenix Phoenix, AZ
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitizing toilets, showers/bathtubs, counter-tops, and sinks
  • Maintaining a clean and sanitary kitchen area
  • Making beds and changing linens
  • Washing windows
  • Vacuuming and cleaning carpets and rugs
  • Sweeping/vacuuming, polishing, and mopping hard floors
  • Sorting, washing, loading, and unloading laundry
  • Ironing clothing items
  • Using any cleaning equipment such as vacuums, mops, and other cleaning tools
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies
  • Cleaning mirrors and other glass surfaces
  • Emptying trash receptacles and disposing of waste
  • Steaming and cleaning draperies
  • Washing blinds
  • Tidying up rooms
  • Monitoring cleaning supplies and ordering more as needed
  • Reporting any necessary repairs or replacements
Cabinet Cleaner, 03/2016 to 01/2018
Phoenix Sky Harbor International Airport Phoenix, AZ
  • Stocked aircraft cabin interiors for flights with equipment and supplies.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Transported cleaning products and equipment to and from the utility rooms.
Housekeeper, 03/2013 to 07/2013
Merry Maids Phoenix, Arizona
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Spot cleaned walls, carpets and light fixtures.
Department Manager, 02/2005 to 04/2010
Kmart Phoenix, Arizona
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
High School Diploma North High School - Phoenix, AZ
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Professional Summary

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

  • People-oriented
  • Excellent work ethic
  • Positive and friendly
  • Patient-focused care
  • Compassionate
  • Adaptable
  • Companionship and emotional support
  • Efficient and reliable team player
Work History
Embassy Suites by Hilton Portland Maine Housekeeper//Portland, ME//November 2017 to Current
  • Changed bed linens and collected soiled linens for cleaning.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Marshalls & HomeGoods cashier //Scarborough, ME//November 2017 to January 2018
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Processed cash and credit payments rapidly and accurately.
Sam's Club cashier//Scarborough, ME//March 2017 to October 2017
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately.
  • Worked night and weekend shifts during holiday season, securing $800 in of orders in 2 weeks.
High School Diploma Gorham High School// Gorham, ME//2016
Certifed Medical Assistant Penobscot Job Corps Center// Bangor, ME
Certified Nursing Assistant Penobscot Job Corps Center// Bangor, ME
  • ServSafe
  • Customer Service Training
  • CPR Certified
  • Eletrocadiographic technician
  • Phlebotomist training 
  • Leadership certification 
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Highly self-motivated and results-driven sales professional with more than 20 years providing high-performance sales and customer service mostly in the healthcare industry.  Seeking a pharmaceutical sales position where I can tap into my excellent relationship building skills and professional finesse to add immediate value.

  • Consumer & B2B Sales 
  • Business Development
  • Territory Sales Administration
  • Multiple Account Management
  • Product Presentation
  • Relationship Management
  • Team Builder
  • Policies & Regulatory Compliance
  • Marketing Communications
  • Merchandise Inventory Management
  • Email/Web Mail & Online Research
  • Proficient in Microsoft Office including MS Word, Excel, and Powerpoint
  • Utilize CRM reporting data programs
THE JUICE PLUS COMPANY South Elgin, IL Sales Representative/Wellness Coordinator 06/2011 to Current
  • Promote and generate sales on the company's whole food nutritional products. 
  • Fast track individuals to highest commission structure.
  • Work with medical professionals to build new business.
  • Conduct healthy living presentations to health providers and individuals discussing different options to maximize their health.
  • Attend national conferences and sales trainings.
  • Team building to promote a positive atmosphere.
  • Promote sales team members to next sales levels.
WYETH PHARMACEUTICALS Chicago, IL Hospital Account Manager 01/2000 to 01/2003
  • Presented a portfolio of healthcare products to teaching institutions(Loyola & UIC) and community hospitals.
  • Conducted group presentations to resident doctors at teaching institutions using third party clinical data.
  • Effectively promoted and educated specialty physicians including- Cardiologists, Pulmonologists, Gastroenterologists, Gynecologists & Infectious Disease on the portfolio of products I represented.
  • Worked with pharmacists getting my portfolio of products on the hospital formulary.
  • Assisted hospital pharmacists with insurance billing.
  • Leveraged relationship building skills to achieve territory goals and objectives.
  • Obtained an excellent grasp of terminology, anatomy and physiology, systems processes and cost issues on concerning practitioners.
  • Built annual sales to top million in sales.
  • Finished in the top 10% of my IL region within the first year of sales experience, a testament to my drive.
  • Attended trade shows and sales conferences.
  • Planned and organized routes within my territory to maximize efficiency and time in the field.
  • Led team meetings within geographical territories to help support and mentor territory sales representatives.


WYETH PHARMACEUTICALS Chicago, IL Pharmaceutical Sales Representative 01/1997 to 01/2000
  • Achieved Protonix Sales Representative of the Year. 
  • Maintained an extensive list of specialty physicians which included Gastroenterologists, Internal Medicine, Cardiologists, Pulmonologists, Gynecologist and Family Practice.
  • Built quality relationships with physicians to influence and increase market share within my portfolio of products.
  • Launched a new product leading the district in the #1 position.
  • Conducted lunch and learn and dinner presentations to physicians and nurses.
  • Sampled and logged in products to physician offices.
  • Used companies sales data/call reporting software on a daily basis.
  • Worked with area account managers and pharmacists to assist with formulary considerations.

WARNER-LAMBERT Chicago, IL Primary Care Representative 04/1996 to 01/1997
  • Promoted OTC products to primary care physicians.
  • Prepared and submitted weekly call reports.
  • Attended sales conferences.
  • Effectively promoted team building programs.

MIDCOM COMMUNICATIONS Chicago, IL Outside Sales Professional 01/1996 to 04/1996
  • Cold calling of second tier long distance communications.
  • Worked on a 50/10 call basis program.
  • Increased sales by 50% on a monthly basis.
OFFICE CONCEPTS Chicago, IL Administration Assistant 01/1994 to 01/1996
Education and Training
Bachelor of Science: Communication University of Florida, Gainesville, FL
Activities and Honors

Protonix Launch- Sales Representative of the Year

St. Charles Chamber of Commerce

WCW Algonquin Chapter

WESOS Aurora Chapter

Brave Leaders Organization

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Professional Summary

19-year, military veteran, with experience in the medical field. I thrive on training our military and civilian staff providing my own experience from working in several outpatient clinics and wards so that they can relate to the material being taught, ensuring a smoothe transition in utilizing outpatient and inpatient electronic health records. I come prepared with excellent customer service skills, superb work ethic, tech savvie, and ability to communicate with people of different cultures. A few splashes of common sense and teamwork creates the perfect candidate for this job.

  • CHCS/AHLTA Proficient
  • HAIMS Proficient
  • MRRS Proficient
  • DOEHRS Proficient
  • CPR/First Aid certified
  • Spirometry Certified
  • Certified Hearing Conservationist
  • Customer Service Expert
Work History
Clinical Information Systems Trainer, 10/2017 to Current
Systems Plus At Naval Medical Center San DiegoSan Diego, CA
  • Conducts, performs, and directs a variety of training provided to health care providers, support and administrative staff in the utilization of AHLTA, CHCS, JLV, and ESSENTRIS.
  • Directs students to online evaluation of instructor and course material on effectiveness and delivery of instruction by trainer. Named by students and recognized as a top performer at NMCSD site.
  • Conducts clinic rounds each week to follow up with students who have taken courses, as well as identifying needs for remedial and or initial training.  
  • Sought out by several specialty clinics to collaborate on work flow improvement, guidance on training staff members and providing refresher training to assist in meeting parameters set for referral guidelines.  
  • Generates reports covering monthly documentation/deliverables to include instructor led training, 1:1 training, refresher training, clinical rounds, meetings attended, and other miscellaneous tasks in preperation for submission to DHA.  
Hospital Corpsman/Health Technician , 05/2009 to Current
US NAVY ReserveSan Diego, CA

Directly surpervises 26  (health technicians) delegating tasks and duties as appropriate.  

  • Responsible for accounting for 46 personnel for processing of pay.
  • Responsible for writing annual evaluations for 26 enlisted members using the NAVFIT program. 
  • Provides emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data using AHLTA. 
Health Technician GS7, 05/2016 to 06/2017
Department of Navy/Naval Hospital OkinawaOccupational Audiology/Medicine, Japan
  • Daily calibration of equipment performed to ensure quality production. Entrusted with two audio booths worth over $500,000.
  • Managed a high-volume caseload of 100-220 patients per week.
  • Carefully reviewed patient medical histories, physical findings and diagnoses.
  • Provided education on hearing conservation to over 3,000 patients within a year.
  • Carefully analyzed and reviewed audiograms referring patients to Audiology when appropriate. 
  • Examined Ears using otoscope to look for diseases and abnormalities of the ear.
  • Used MRRS (Medical Readiness Reporting System) to update audiograms resulting in increased medical readiness.
  • Provided Vital Signs/Eye Exams and assisted patients with medical certificate paperwork. 
  • Awarded Letter of Appreciation from Marine Unit 3/5 for seeing over 200 patients and updating MRRS system significantly increasing readiness numbers.

COLLATERAL:  Appointed as the Directorate Customer Service Representative for Department of Public Health Services, resulting in 100% compliance with ICE (Interactive Customer Evaluation) system.

Administrative Clerk , 12/2014 to 05/2016
Alutiiq/Naval Hospital Okinawa Dermatology/Nutrition Clinic
  • Expert, in using CHCS Clerk and Superviser keys.
  • Created schedules for three medical providers.
  • Responsible for scheduling new referrals using CHCS. 
  • Professionally and courteously checked in patients using AHLTA ensuring all information matches DEERS in CHCS. 
  • Assisted in the maintenance of medical charts and/or electronic medical record filing, test results, uploading documents into HAIMS.
  • Enrolled patients in iPledge system and reviewed labs and paperwork for completeness prior to appointment.

COLLATERAL:  Appointed as Customer Service Representative for Dermatology and Nutrition Clinic. Responsible for reading and responding to all ICE (Interactive Customer Service Evaluation) Comments and recording documentation into ICE system.

Administrative Support, 05/2009 to 03/2014
Department of the Navy Naval Medical Center San Diego

Provided administrative support to three clinics within Dermatology to a staff of over 20 physicians, 4 technicians, and 15 corpsmen.  Versatile in various functions of front desk duties in a fast-pace environment with over 2,500 patients seen per month.   

  • Expert, in creating schedule templates, scheduling new referrals, and follow up appointments using CHCS.
  • Professionally and courteously checked in patients using AHLTA.
  • Assisted in the maintenance of medical charts and/or electronic medical record filing, test results, uploading documents into HAIMS.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Trained over 20 corpsmen, heatlh technicians, nursing students and residents in various areas of CHCS, AHLTA, Relay Health and assisted with trouble-shooting. 
  • Recognized as Employee of the Month twice within the department and received a monetary bonus for outstanding work ethic and most positive customer service feedback. 

Corpsman/Health Technician, 08/2007 to 02/2009
US Navy 7th Engineer Support BattalionCamp Pendleton, CA

Interviewed patients to obtain medical information, height, weight, and vital signs.  Evaluated patient care needs, prioritized treatment, and maintained patient flow. 

  • Trained 30 corpsmen in sick call procedures, non-invasive surgeries, and safety within the medical clinic. Responsible for all training of newly arrived personnel and signing off competency forms prior to deployment to Iraq. 
  • Trained over 200 marines in Combat Life Saving Course ensuring 100% compliance as one of many pre-deployment requirements. 
  • Used MRRS to retrieve medical readiness numbers to provide to staff meetings.
  • Administered TB skin testing, immunizations, collected blood, tissue, and other laboratory specimens and prepared them for lab testing.
  • Assisted in conducting Periodic Health Assessments for active duty service members.
  • Provided assistance to three physicians in the women's health clinic. Assisted with set up of well woman exams, sexually transmitted infection testing, colposcopy, lab orders, and patient call backs/scheduling.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
Corpsman/Health Technician , 05/2005 to 08/2007
US Navy Naval Medical Center San DiegoSan Diego, CA

Worked on various wards to include, Mother-Infant Unit, Labor and Delivery, Pediatric Intensive Care Unit, Sedation/Recovery.

  • Teamed-up with a nurse to provide top quality care and assistance to patients in various wards.  Assisted patients with basic hygiene, vital signs, obtaining lab samples, ambulation, and toileting assistance.  After each assessment, documentation was entered into Essentris.
  • Responsible for calibration of various medical devices, scheduling maintenance, stocking patient supply carts, and ordering supplies.
  • Handpicked to assist in Pediatric Sedation/Recovery center setting up for specialty procedures, monitoring patient vital signs, and assisting Intensivist.  Meticulously reviewed all paperwork for completeness and ensuring a time out was performed prior to every procedure.  Assisted patients with recovery and provided education to parents on after care instructions. 
Hospital Corpsman/Health Technician , 08/2001 to 05/2005
US Navy Marine Wing Support SquadronTwentynine Palms, CA

Interviewed patients to obtain medical information, height, weight, and vital signs.  Evaluated patient care needs, prioritized treatment, and maintained patient flow. 

  • Administered TB skin testing, immunizations, collected blood, tissue, and other laboratory specimens and prepared them for lab testing. Used CHCS to order all labs prior to taking specimens to the hospital lab.
  • Assisted patients with physical paperwork and eye exams prior to appointment with physician.
  • Provided medical coverage to over 50 training exercises with the marines. Treated three heatstroke casualties swiftly moving to the next level of care.
  • Provided training to over 50 marines on preventing heat injuries, sexually transmitted infections,
Associate of Science: 2017
Vincennes University - San Diego, CA
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Diligent cleaning professional offering over ten years of experience in commercial, residential and clinical settings. Skilled at independently handling various cleaning preferences, including floors, bathrooms and work areas. Knowledgeable about using diverse equipment and chemical solutions to complete thorough work.

  • Strategic planning
  • Procedure development
  • Cost reduction and containment
  • Inventory control
  • Personable
  • Team building
  • Flexible
  • Communicative
Area Supervisor
Waukesha, WI
Environmental Control of Wisconsin/ Mar 2016 to Nov 2018
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
  • Wiped down various surfaces, including and high-traffic areas, using approved cleaning products to prevent growth of bacteria and viruses
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
Lutz, FL
A-1 Maid Service/ May 2014 to Jan 2016
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
  • Completed more than 20 jobs each week while maintaining 100% satisfaction rating from customers
  • Moved beds, sofas and table furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
Cashier/Food Prep
St. Petersburg, FL
Jimbos Joint/ Mar 2011 to Nov 2013
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher
Education and Training
Associate of Science: Chemical Process Technician Milwaukee Area Technical College 2020 Milwaukee, WI, United States
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Highly motivated Customer Service Represent. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision. Strong verbal, written and listening skills. Comfortable interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking. Committed to quality and excellence.

  •  Data entry
  • Scheduling
  • Type 35-40 WPM
  • Lotus Notes
  • Typing 
  • Email
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office Suite
  • Spreadsheets


  • Active listening skills
  • Strong organizational skills
  • Courteous demeanor
  • Inventory control familiarity
  • Telecommunication skills
  • Invoice processing
  • Telephone inquiries specialist
  • Adaptive team player
  • Critical thinking
  • Proofreading
  • Customer service expert
  • Multitask
  • Reading Comprehension
  • Telephone Skills
RTV(Return To Vendor)Processor
Irving, Texas
Neiman Marcus/ Mar 2014 to Jul 2015
  • Reviewed merchandise to determine if the issue is vendor defective, customer damaged, or determine if the item could be sold.
  • Made appropriate decisions about merchandise disposition.
  • Scanned merchandise with RF for manifesting purpose.
  • Entry of merchandise onto vendor claims or other disposition methods.
  • Ensured that the correct labels are on all stored pallets.
Grapevine, TX
Baylor Scott & White Medical Center Grapevine/ Aug 2013 to Oct 2013
  • I cleaned the patients rooms, nursing units, surgical areas, administrative offices, laboratory areas, waiting area, and public restrooms. Also, I cleaned the laundry in the hospital and linens.
  • I used various cleaning chemicals and disinfectants, wiped equipment down, cleaned furniture, polished floors, and vacuumed carpets.
  • I made up the beds, emptied the trash, and restocked the medical supplies.
  • I collected the dirty laundry from all patients areas and took the linen and hospital gowns back to the appropriate floors.
  • I used cleaning supplies along with equipment which are the essential parts of the position which is why housekeepers take a daily inventory as well as inspect their equipment for any repairs or replacements.
Packing Associate
Irving, Texas
Neiman Marcus/ Nov 2011 to Jan 2013
  • I was responsible for gift wrapping and using Neiman Marcus standards. 
  • responsible for performing gift wrapping services, preparing  packages for shipping and tracking customer shipments in accordance with safe shipping practices, and store security procedures.
  • Package manifest and ship customer merchandise.
  • I  was moving merchandise with a electric pallet jack.
Customer Service Representative
Dallas, Texas
TXU Energy/ Jan 2009 to Feb 2012
  • Answers 100 inbound calls a day Receive outbound calls to customers.
  • Cancel or upgrade accounts.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Handle changes in policies or renewals.
  • Take payments and set up payments arrangement negotiated best prices resolutions.
  • Use telephones to reach out to customers and verify account information.
  • Worked with affiliated transmission distribution utility companies to resolve billing service and issues.
  • Handled customers issues & service related.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
Education and Training
Associate of Science: Registered Nurses Mountain View College 2019 Dallas, Texas, Dallas
High School Diploma
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Professional Summary

Experienced receptionist that is successful at juggling multiple priorities while delivering superb service with a smile. I am organized with attention to detail. I have strong interpersonal skills. A background in customer service, support and accustomed to managing difficult client/customer situations.
I want to be that connection that makes everyone feel they are important and that what is going on matters.  I want to give solutions and create a  friendly environment with an open door policy.

  • Service-oriented
  • Able to Multi-task
  • Front desk experience
  • Basic Computer Skills
  • Courteous
  • Teachable
  • Reliable
Work History
Receptionist, 01/2017 to Current
Bonaventure of Gresham Gresham, OR

My daily routine is centered around the residents and their needs first and foremost.  I am a well of information for them.  Whatever I do not know, I find out. Communication and follow through are the two biggest assets at our building.   
I am exceptional at multi-tasking and getting things done by the end of the day while keeping my cool and a smile on my face.  

I assist our management team from all six departments with whatever is needed.  Printing documents, making calls, billing, scheduling meetings, prep work for meetings, taking messages, delegating staff for them, sometimes filling in when short staffed in other departments all while keeping up on my own work.

I train our new staff at the front desk and stay available after hours for them with any questions so that they feel confident in their ability to perform their daily task in a fast paced environment with confidence.

I am responsible to make sure that all calls are answered in a timely manor and delegate where they go while being professional at all times with people from all walks of life.  I am also responsible  for keeping our till on track with cash transaction, help with Bank Deposits, Ordering office supplies, help teach new management how to do curtain task on our system.

I am a filter for all employees concerns and needs. I help them as they need it. I encourage the staff to speak to the right management about concerns and issues that arise.  

Housekeeper, 01/2013 to 01/2017
Melody Houghton Portland, OR

I was responsible for working with a team on a daily basis doing detailed cleaning of private homes.

Personal relations  with our clients was a big part of our job gaining their trust and keeping it where they were comfortable with us being in their homes when they were not there.

I was responsible for cleaning in a fast, yet detailed manor achieving my goals while assisting the team if their tasks were not complete.
I would assist in training any new staff and would be the lead housekeeper when the owner was on vacation.

Personal Asstistant/Receptionist, 01/2007 to 01/2011
Redden & Findling LLP Portland, OR

I would meet with the lead partner daily to keep him on schedule, going through legal documents and  delegate the work load to other staff where it needed to be.
I would gather all documents for his meetings through out the day  to keep things  running smooth. I would make trips to the Court House to file documents for urgent needs.  

 I was responsible for running our Estate Planning program where I would make first contact with clients to answer any questions they may have and schedule time for them to come in to meet with Mr. Redden.   After they would meet, I would help draft and proof read documents and make sure that all the departments worked on their portions of the documents.  I would help keep them on task for a quick turn around, while keeping up the personal relations with the clients.

My reception duties included, greeting clients, answering multi-line phones, sending faxes, notarizing documents, scheduling appointments, ordering  office supplies, send outgoing mail, keeping  the front area clean and presentable.

Receptionist/Server Trainer, 01/2002 to 01/2007
The Old Spaghetti Factory Clackamas, OR

I started as a Server where my duties were: Waiting on customers, taking orders and imputing them into computer system, processing money transactions, cleaning.

I was given a promotion to Server Trainer where my duties now included the above stated, training new serving staff, performing and a grading test, delegating closing duties to all servers, counting out all the servers individual money tills and receipts and making sure the restaurant back area was clean and ready to go  for the morning staff.

While maintaining Server Training, I was also the office receptionist, where my daily tasks included: Answering phones, taking reservations, employee data entry and time cards, counting all money in the safe and double checking all transactions from previous day. 

I was a PIC when needed during the day to help oversee the staff and customer satisfaction during their visit.

Asst. Baker/Courtesy Clerk , 01/1999 to 01/2002
Safeway Portand, OR

I started out as a Courtesy Clerk where my duties consisted of greeting all customers and helping them find what they need and make sure they were satisfied.  Assisting the cashiers with bagging groceries, stocking shelves with products, and gathering carts.

I was transferred over to the bakery  where I was packaging food and taking cake orders for customers.
I moved up to Asst. Baker working under the lead Baker.  My duties included baking all kinds of wonderful food to keep the selves stocked with the freshest products, food prep for the next day, ordering, scheduling staff hours,  delegating  employees in their daily task, cleaning , answering phones and customer service

GED: 1998
Portland Community College Southeast - Portland, OR
Additional Information
Volunteer Experience:  Loaves & Fishes  1
I would help package food for the deliveries and serve the elderly that came into the dining hall.
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Professional Summary
To obtain a full time position that will utilize my skills and educational background while allowing the opportunity for advancement. Motivated customer service specialist with over 8 years experience in a fast-paced, team-based environment.
Work History
04/2018 to Current
Account Representative Weill Cornell Medicine
  • Registers patients within Epic system. Completes full registration for new patients and eligibility verification for all appointments/procedures 
  • Resolves registration issues prior to patient appointment to ensure smooth check-in
  • Provided extensive clerical and administrative support to department staff
  • Verifies patient insurance eligibility and obtains necessary pre-authorization numbers
  • Confidentially manage patient accounts, including contact information, insurance, and financial information
10/2016 to 10/2017
Edison Home Health Care Payroll/CDPAP Coordinator
  • Maintain payroll information by collecting, calculating and entering data
  • Resolve payroll discrepancies by collecting and analyzing information
  • Communicate with various departments to process pay information and handle questions from supervisors and employees regarding paychecks, time cards and other payroll related issues
  • Follow-up with patients and ensure that the Home Health Aide is satisfying the patients with all their needs
  • Responsible for updating all digital file while making sure that all necessary hard copy documents are present
  • Responsible for maintaining and updating the existing patient files
11/2015 to 10/2016
Fidelis Care New York Member Services Associate
  • Assist members in adjusting their insurance preferences
  • Track, file and input all technical documentation under a high pressure environment
  • Answer any inquiries pertaining to a member benefit and health plan
  • Assist in issue resolution to ensure member satisfaction
  • Politely assisted customers in person and via telephone
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Directed calls to appropriate individuals and departments
07/2013 to 11/2015
LogistiCare Solutions, LLC Claims Processor
  • Identify and resolve problems with billing invoice forms
  • Arrange travel for patient hospital discharge
  • Confirm all enrollee New York City Medicaid eligibility using Epaces
  • Assist with Fraud and Abuse department
  • Schedule, modify and cancel reservations as requested
  • Comply with all HIPAA regulations
01/2015 to 05/2015
Bronx Lebonan Hospital Center Resource Center/Team Leader
  • Generating Engineering and Bio-Medical work orders
  • Dispatching to engineers and transporters daily task
  • Answering any questions or concerns patients, doctors and nurses may have
  • Arrange hospital discharges for patients
Non-Profit Organization
Hearts To Hands In Needs, Inc.
Vice President 

  • Dexterous in Epic, IDX & Eagle
  • Proficient In Microsoft Office
  • Data Entry
  • Proficient in Facets & Salesforce
  • Fluent in Spanish
  • Exceptional communication skills
  • Efficient Multi-tasker
  • Adroit in ePaces and Insurance Verification
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Detail-oriented cleaning service focused on providing excellent professional cleaning services to residential homeowners. Reliable and friendly cleaning services with 21 years in providing cleaning services in a wide variety of facilities. Performs routine maintenance and operates equipment in a safe and professional manner. Cleaning services successful at providing consistent and high-quality cleaning services. Accommodates customer needs at all times.
Detail-oriented cleaning service focused on providing excellent professional cleaning services to residential homeowners. Reliable and friendly cleaning services with 21 years in providing cleaning services in a wide variety of facilities. Performs routine maintenance and operates equipment in a safe and professional manner. Cleaning services successful at providing consistent and high-quality cleaning services. Accommodates customer needs at all times.
  • Detail-oriented
  • Customer service-focused
  • Janitorial equipment familiarity
  • Organized
  • Excellent communication skills
  • Team player
  • MSDS knowledge
  • Clean driving record
  • Detail-oriented
  • Customer service-focused
  • Janitorial equipment familiarity
  • Organized
  • Excellent communication skills
  • Team player
  • MSDS knowledge
  • Clean driving record
Housekeeper Sep 2011 to Dec 2012
Anna's Housekeeping Orlando, FL Washed and spot-cleaned furniture,
Inspected previously washed dishes to check for cleanliness.
Traveled to and from work sites in a timely manner.
Moved and carried equipment and furniture.
Cleaned and maintained bathrooms and showers and swept and mopped floors.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
mirrors, wastebaskets and garbage cans, office machines and ashtrays.
Polished furniture and metal fixtures.
Gathered and emptied trash and recycling bins.
Dusted and mopped all hard surfaces.
Cleaned Venetian blinds, including washing and vacuuming them.
Housekeeper Sep 2011 to Dec 2012
Anna's Housekeeping Orlando, FL Traveled to and from work sites in a timely manner.
Cleaned and maintained bathrooms and showers and swept and mopped floors.

Polished furniture and metal fixtures.
Gathered and emptied trash and recycling bins.
Dusted and mopped all hard surfaces.
Cleaned Venetian blinds, including washing and vacuuming them.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Dusted ceiling air conditioning diffusers and ventilation systems.
Cleaned rooms to the satisfaction of all clients.
Laundry Attendant Oct 2009 to Mar 2011
Health Care Services Group Kissimmee, FL
Maintained all janitorial equipment in a clean, safe and operable condition.
Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Held a safety meeting with supervisor and notified building managers about needed repairs and replacement of detergents and chemicals 
Wet mopped and spot mopped public corridors, washrooms and classrooms.
Wash/Dry linens and and monitored machines to avoid safety hazards
Laundry Attendant May 1991 to Oct 2009
Plantation Bay Rehabilitation Center St Cloud, FL
Hand dusted and wiped clean office furniture, fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Swept and damp-mopped private stairways and hallways.
Maintained household inventory and maintenance schedules.
Folded linen and restocked linen closets in a timely manner 
Emptied and cleaned all waste receptacles.
Cleaned and returned vacant rooms to occupant-ready status.