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Summary
A proven people leader with more than 10 years of progressive leadership experience, supporting 100+ person teams of management and unionized team members.  Demonstrated success managing multi-million dollar budgets, building new programs, motivating through challenges and delivering on agency targets under aggressive timelines.
Partnering with diverse stakeholders, I have driven improvements in customer service metrics and cost to serve.  Motivated and accountable professional who is passionate about healthcare and housing services and developing high performing and engaged teams.
Skills
  • Staffing management ability
  • Confident public speaker
  • Relationship and team building
  • Staff training and development
  • Trauma informed practice
  • Clinical training
  • Personal and professional integrity
  • Motivation techniques specialist
  • Biopsychosocial assessments
  • Program management
Experience
Deputy Executive Director , 05/2016 to Current
Lookout Housing and Health Society
Lookout was founded in 1971 to meet the needs of a growing number of homeless adults in Vancouver's Downtown Eastside. Today Lookout is one of the largest emergency shelter and housing providers in the province. Lookout operates over 400 year round shelter beds and close to 1200 units of temporary and permanent housing on an operating budget of over $40m. Operating across 11 communities in the Lower Mainland and will soon open a new site in Victoria.   As the Deputy Executive Director for Lookout I have budget and ultimate responsibility for overseeing all of Lookout's Operations, Human Resources and our Administration teams. I have one Manager and three Directors that report to me and over 650 indirect union and excluded employees.   Some of my successes since joining Lookout nearly two year ago are:   • Leading an organizational restructure in September 2016 to balance portfolios and achieve more functional alignment of our housing, health and property management teams.  • Oversaw the development and implementation of three key new resources:  ◦ Crawford Manor (Mar 2017): Lookout's first licensed facility requiring a complete renovation to an existing duplex, hiring new staff team and putting in place all operating structures in compliance with licensing standards; ◦ SafePoint (Jun 2017): Operated in partnership with Fraser Health, SafePoint was Canada's first Supervised Consumption Site and operates 18 hours a day 365 days a year; and  ◦ Powell Street Getaway (Jul 2017): Completed a $500,000 renovation to this resource to incorporate a new Supervised Consumption Site and meet new contract requirements for service delivery with Vancouver Coastal Health.   • During my time with Lookout our operations have grown considerably and overall operating funding from $28m to over $40m for the 2018/19 year. The work of my teams and I have been instrumental in this growth.  • We are currently operationalizing 300 units of housing in five buildings, one new Supervised Consumption Site in Victoria, one Intensive Case Management Team and an iOAT Clinic in partnership with Fraser Health. • In September 2017 successfully operationalized the merger between Lookout and the MDA Mood Disorders Association of BC.  • Carried out extensive advocacy work around homelessness/housing and the opioid crisis that included local, national and international media commitments on radio, print and television.   
Manager NOCC Handling & CBRU , 03/2015 to 05/2016
Insurance Corporation of British Columbia
ICBC Claims Legal Services (CLS) provides legal services supporting the defence of claims-based litigation through a group of external law firms and in-house counsel. Located within CLS, NOCC Handling opens an average of 20,000 legal files for all ICBC claims-related legal actions each year.  The Central Billing Review Unit (CBRU) is responsible for reviewing and paying all legal invoices submitted by law firms providing claims-related legal services to ICBC. It acts as the primary liaison between Bottom Line Technologies (Legal-X system), ICBC and law firms. Its goal is to provide a more efficient and streamlined review, appeal and payment process.   • Develop accountable, aligned, enabled, and motivated leaders and employees. Directly supervise 20 staff made up from two business areas.  • Improve communications and process efficiencies to manage legal spend by communicating with Principal or Administrative law firm contacts as needed.  • Contribute to the performance of the executive of the Division and the Department's plan to reduce BI costs through the provision of high quality administrative support and developing and documenting efficiencies.  • Operational Excellence. Utilizing our corporate Lean based methodology, I successfully led the development and implemented a major process improvement in how we assign legal counsel.  • Created a plan for the re-organization of the CBRU and NOCC Handling business units with a view to achieving a better alignment of staff resources and creating financial savings for the Corporation.   
Program Manager, 02/2009 to 02/2011
Surrey Women's Centre
  • Manager of Crisis Team within the Community-Based Victim Services.
  • Maintained a complex case load, supporting highly vulnerable, traumatized women utilizing a best practice approach. 
  • Team Leader for the Sexual Assault Response Team, supporting patients who were presenting at hospital after experiencing an assault. 
  • Initiated and maintained the recruitment, selection and training of all volunteer staff and practicum students.
  • Maintained statistical records on victims served and services provided; submits monthly statistical reports.
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Client Care Coordinator, Rainier Hotel, 02/2009 to 02/2010
Vancouver Coastal Health Authority
  • Participated in the design and implementation of this specialized service for women. 
  • Provided counselling and support to highly marginalized women living in Vancouver's Downtown Eastside using a biopsychosocial and harm-reduction model of care.
  • Facilitated group therapy as well as provided individual counselling support.
  • Utilized crisis intervention skills in a high stressful environment 
Clinical Addictions Counsellor, Support Staff Supervisor, 02/2007 to 02/2009
Cedars at Cobble Hill
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Provided administrative and clinical leadership to the Support Staff team of approximately 30 staff.
  • Maintained and supported a caseload using an abstinence-based biopsychosocial model of treatment.
  • Facilitated psycho-educational groups and group therapy.
  • Contributed to and participated in community education projects to foster widespread understanding of the treatment of addiction.
Education and Training
Diploma: Social Work , 2003
Vancouver Island University - Nanaimo , BC
Bachelor of Arts: Child & Youth Care , 2007
Vancouver Island University - Nanaimo , BC
Certifications
St. Johns Ambulance First Aid, 2016  
WHIMIS, 2016
Ethics and Issues for the Substance Abuse Professional Certificate, 2015 
Qmunity Queer Competency Workshop, 2011
2 day training focused on creating safe spaces, inclusive language and removing barriers for LGBTQ community.
Sexual Assault Response Team Training, 2010
Integrated Body Psychotherapy Workshop, 2009
Managing Employees with Substance Abuse Issues, 2008
This resume is created in 7 minutes.
Key Qualifications
  • Member of 32BJ for 5 years
  • Thirteen years extensive experience as a general contractor
  • Managed a team of fifteen workers on a residential build
  • In depth knowledge of all stages of construction and maintenance
  • Highly skilled in communicating with and anticipating the needs of supervisors
Experience
Clairidge House New York, NY Handyman 08/2018 to Current
  • Maintained equipment, materials and tool inventory to meet any repair or maintenance need with minimal delay
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions
  • Fixed and managed electrical and plumbing problems quickly and effectively
  • 425 rental properties maintained
Clairidge House New York, NY Lobby Staff 04/2014 to 08/2018
  • Use BuildingLink system to log in tenant packages and maintenance requests
  • Communicate efficiently with all tenants to ensure satisfaction of their requests
  • Doorman duties, clean lobby and grounds
Violante Works New York, NY Owner/Operator 09/2004 to 02/2015
  • Led the planning, budgeting and direction of all construction projects
  • Led and managed resolution of all issues during project construction and commissioning phases
  • Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel
Ameritania Hotel New York, NY Hotel Maintenance 03/2013 to 03/2014
  • Completed routine preventative maintenance
  • Completed daily rounds to inspect facilities equipment
  • Completed room maintenance work calls
  • Helped with a complete gut renovation of the Hotel
Education and Training
1998 University of Pittsburgh, Pittsburgh, PA
1992 University of South Florida , Tampa, FL
Additional Skills

Gifted in bringing calm to stressful and hectic situations; detail oriented; with an aptitude in seeing the big picture; capacity to lift 90+ lbs.

This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
Experience
Brickell, florida, February 2015
  • Front Desk.
  • June 2011 to Hilton key largo resort.
  • Assisted hotel guests with check in and out procedures in a courteous manner.
  • Took on all duties and tasks for the night manager and concierge any time that those individuals were indisposed.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.
  • Managed late check-ins and directed guests to rooms and facilities.
  • Informed travelers of hotel security features and offered details regarding the establishment's fire and emergency procedures.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Completed nightly updates to hotel rates and individual room charges.
Hotel Front desk clerk, April 2012 Key Largo, FL
  • checked in and out time of all customers and well-mannered.
  • created a database of customer which include customers address, mobile etc..
  • maintained the office area desk clean and neat to facilitate the customers.
  • managed the customer related tasks such as giving room, taking cash, provide customers requirement etc..
The palace, November 2007-March 2009 Brickell, FL
  • Condo front desk documented all guest requests, complaints or problems manage front desk operations for 254 rooms quick thinking, energetic, and able to work as a member of a team.
  • Handled communications systems.
  • Handled phone calls and routed them to the proper guest or department when the switchboard operator was not available.
Teacher aid/clerical assisant, June 2007 Homestead, FL
  • worked as a middle school teacher aide work responsibilities such as grading paper work and prepare student materials.
  • responsible for administrative tasks such as appointment setting, faxing, copying, and filling, and also handle daily office operations.
Front Desk Receptionist, Oceana Key Biscayne, May 2017-Current Key Biscayne, FL

Transferred June

Front Gate, Grove At Grand Bay Residences, June 2018-Current Miami, FL
  • Maintained a clean and organized gate area.
  • Reviewed IDs and building credentials for workers and visitors.
  • Checked shipments and belongings by completing physical reviews, wanding and using x-ray inspection technology.
  • Maintained order, responded to emergencies and enforced federal and local laws.
  • Greeted tenants and guests as they entered and left the property.
  • Communicated with supervisors regarding any issues that occurred while on duty.
Education and Training
Miami Dade college Homestead, fl, united states Nursing Certified nursing assisstant
Skills
administrative, appointment setting, clerical, copying, database, fax, faxing, filling, filing, letters, materials, mail, office, neat, Nursing, quick, requirement, teacher, telephone, word-processing
This resume is created in 7 minutes.
Professional Summary
As a Global Service Desk/HelpDesk Technician with 5 years of experience who provides Tier1 Support to End-User(s)in the ITS (Information Technology Services)Industry⦁ Monitor The Service Desk Mailbox for Service Request(s) & Handle Inbound/Outbound Telephone calls from End-User(s) via Telephone, Email & IM who address Hardware, Software Installation Support Requests(s),Account Access for  Jeppesen/Boeing Proprietary Software, Outlook issue(s),Telecommunications, Network access (Remote), Active Directory  AirWatch Technology,RSA Authentication,McAfee Drive Encryption, if issue(s) are not resolved then tickets are Dispatch/Routed based on urgency to the appropriate support team(s) (i.e.Site Engineer(s), Support Teams etc. for a resolution
Skills
Work History
Global Service Desk Hexaware Technologies - Dunwoody, GA 05/2014 - Current

Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.

Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

Global Service Desk Hexaware Technologies - Dunwoody, GA 05/2014 - Current
Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
Global Service Desk Hexaware Technologies - Dunwoody, GA 05/2014 - Current
Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
Dealer Support Analyst Hughes Telematics /Verizon Wireless - Dunwoody GA

Handled 30+ technical/mission-critical calls daily and consistently met high service standards

Activated & Programmed The GPS (Global Positioning System) in Mercedes vehicle(s) by assigning Mobile Directory Numbers housed on the Verizon Wireless Network to provide Voice & Data Communication using The Technician Computer & Technician Portals to configure/test the device(s) functionality

Supported Mercedes Benz Technicians & Sales Advisors

Dealer Support Analyst Hughes Telematics/ Verizon Wireless - Dunwoody GA 10/2012 - 04/2014

Handled 30+ technical/mission-critical calls daily and consistently met high service standards

Activated & Programmed The GPS (Global Positioning System) in Mercedes vehicle(s) by assigning Mobile Directory Numbers housed on the Verizon Wireless Network to provide Voice & Data Communication using The Technician Computer & Technician Portals to configure/test the device(s) functionality

Supported Mercedes Benz Technicians & Sales Advisors

Hotel Systems Support InterContinental Hotel Group Business Center - Alpharetta, GA 09/2011 - 04/2012

First level troubleshooting support to IHG brand hotels via Telephone, Email & Remote Desktop access in a 24/7 environment to users on all software, hardware and network issues comprised on the LAN/WAN

 


Global Service Desk Hexaware Technologies - Dunwoody, GA 05/2014 - Current
Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
Helpdesk @The Technical Contact Center Verizon Wireless Corporation Office - Alpharetta, GA 09/2006 - 09/2007

Opened  work orders for service delivery & support  initiated by Verizon Business customer(s) for PBX issues (i.e. Voice mail, reprogram of phone system, repair/replacement of phones, preventative maintenance, service outage (entire PBX) system, installation of new phone lines, site survey & remote access to the PBX for restoration of service dispatched, scheduled & added closure remarks to Verizon Field engineers 

Handled 60+ inbound calls daily to assist the Verizon Technical Contact Center to achieve its service  level agreement & severity level @ 95% efficiency 

Open Development Technical Support Coordinator Verizon Wireless Amphitheatre at Encore Park - Alpharetta, GA 05/2010 - 08/2010
Conducted 2nd quarter remote testing using commands to test the 800 toll free cleared numbers used as dedicated support/emergency services for functionality for Verizon Wireless Re-Seller Clients for the GPS device on Nortel & Lucent switches housed on the Verizon Wireless network 
Cashier/Customer Returns/Money Center Representative Walmart Supercenter - Alpharetta, GA 11/2005 - 07/2011

Cashed Government/ Payroll checks, processed Money Gram , utility bill payments, & issued Money Orders  transactions for customers in the Wal-Mart Money Center, issued refunds for returned merchandise via  credit card or the Wal-Mart gift card in the Customer Service department  &  processed  sales transactions  on the floor  using Major credit cards (Amex, Discovery, Master-card, Visa, other forms of payment (WIC/EBT) & Wal-Mart credit card & or Wal-Mart shopping card providing them with a positive shopping experience at Wal-Mart

Education
Associate of Arts: Computer Networking Robert Morris University - Chicago, IL 2000
Accomplishments
Perform commands on the Jeppesen Mainframe (Network) to kick off the scheduled nightly & Weekend jobs IBM production cycle using a TN3270 Telnet client.  Also monitor for job failures on the mainframe, escalate to appropriate support groups when applicable whereby preventing other departments from proceeding with their tasks
This resume is created in 7 minutes.
Career Focus
Solutions - focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a four career in the United States Navy.  Effective communicator who quickly masters new roles and technologies to achieve positive results.
Core Qualifications
  • Effective team leader
  • HAZMAT handling
  • Trained in emergency response
  • CPR certified
  • Small arms weapons specialist
  • Equipment maintenance
  • Customer service-focused
  • Resourceful
  • Extremely organized
  • Strong verbal communication
  • Strong verbal communicator
  • Trained in defensive tactics
  • Data management
  • System checks and troubleshooting
  • Virus and spyware removal
  • Highly motivated
Education and Training
High School Diploma : 2009 Benjamin E. Mays Atlanta, GA, U.S.
Associate of Applied Science : Criminal Justice, 2017 Brown Mackie College - Atlata Atlanta, GA, USA
Accomplishments
  • Received Global War on Terrorism Service Medal.
  • Personally responsible for command equipment with no deficiencies, losses or damages.
  • Maintained 100% accountability of a large section of equipment during multiple overseas deployments.

Work Experience
Hotel Reservations Agent
April 2016 to November 2017
IHG Charleston, SC
  • Made reservations for customers at IHG properties worldwide
    Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Properly directed inbound calls in phone queues to improve call flow.

Technicion
January 2015 to October 2016
Greene Creations Computers Atlanta, GA
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Installed motherboards, processors, RAM and graphics cards.
  • Performed desktop and laptop repairs
  • Trained three new employees in effective diagnostic and repair procedures.
  • Troubleshot issues and resolved problems accurately and efficiently.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
  • Diagnosed, installed, configured and repaired computer systems and software.
CTT3
July 2010 to July 2014
U.S. Navy
  • Coordinated port visits and fleet operations domestically and abroad.
  • Logged and filed classified documents.
  • Trained and instructed subordinates and supported unit.
  • Effective decision-maker in high-pressure environments.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Completed multiple fire prevention safety training.
This resume is created in 7 minutes.
Experience
Director of Cater & Event Management - Marriott Waikiki Complex Apr 2009 to Current
Marriott (Sheraton Waikiki, Royal Hawaiian, Moana Surfrider) Honolulu, HI ​2957 guestrooms - 90,000 square feet of space, 24M annual banquet/catering revenue with 50/50 split - 135,000 group rooms combined between three ocean front resorts, staff of 25, member of CEM leadership council for Starwood 2014-2016 
Director of Cater & Event Management - The Westin St Francis Sep 2009 to Apr 2014
Starwood San Francisco, CA 1195 Guestrooms - 56,000 square feet of space, 20M annual banquet/catering revenue with 60/40 split - 126,000 group rooms, staff of 14 
Director of Cater & Event Management - Sheraton Premiere Feb 2007 to Sep 2009
Starwood Vienna, VA 443 guestrooms - 40,000 square feet of space, 8.5M annual banquet/catering revenue – 50,000 group rooms
Director of Cater & Conf. Services - Westin Providence (Now Omni) Jun 2006 to Feb 2007
TPG Hotels Providence , RI 364 guestrooms - 21,000 square feet of space, 4.6M annual banquet/catering revenue
Task Force Director of Cater & Conf. Services Oct 2005 to Jun 2006
HEI Hotels Multiple Cities/States Assisted with property acquisitions and task force assignments at The Algonquin Hotel, Lord Baltimore, Westin Philadelphia, Westin Stamford, Marriott Hunt Valley and Sheraton Fort Lauderdale
Director of Cater & Conf. Services - Sheraton Waterside Nov 2003 to Oct 2005
HEI Hotels Norfolk, VA 445 guestrooms – 30,000 square feet of space, 3.5M annual banquet/catering revenue, participated on the catering advisory group for HEI setting standards and provided leadership within the portfolio
InterContinental Houston (Now Royal Sonesta) Apr 2003 to Oct 2003
IHG Houston, TX 529 guestrooms - 50,000 square feet space, 7.5M annual banquet/catering revenue  
InterContinental Houston (Now Royal Sonesta) Apr 2003 to Oct 2003
IHG Houston, TX 529 guestrooms - 50,000 square feet space, 7.5M annual banquet/catering revenue  
Director of Cater & Conf. Services - Omni Hotel at CNN Center Dec 1996 to Mar 2003
Omni Hotels Atlanta, GA 470 guestrooms - 53,000 square feet of space (pre expansion), 5.5M annual banquet/catering revenue
Director of Cater & Conf. Services - Omni Hotel at CNN Center Dec 1996 to Mar 2003
Omni Hotels Atlanta, GA 470 guestrooms - 53,000 square feet of space (pre expansion), 5.5M annual banquet/catering revenue
Education and Training
Bachelor of Arts, Business Administration Old Dominion University Norfolk, VA
Leading Starwood 2013
This resume is created in 7 minutes.
Skills
  • Reliable
  • POS systems expert
  • Exceptional customer service
  • Hard working and self-motivated 
  • Extensive food/beverage knowledge
  • Honest, trustworthy and punctual
  • Time management
  • Excellent people skills
Work History
Go Specialist/Food Prep/Salads, 06/2016 to 08/2017
Olive Garden Flint, MI
  • Operated the phone and POS system.
  • Answered telephone calls and responded to inquiries.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Managed food delivery for 200+ guests for special events
Front Desk Clerk Hotel, 09/2015 to 06/2016
Quality Inn Durand, MI
  • Greeted, registered, and assigned rooms to guests of hotels or motels.
  • Verified customers' credit, and established how the customer will pay for the accommodation.
  • Analyzed information and evaluated results to choose the best solution and solve problems.
Cashier/Stock, 05/2013 to 10/2014
Dollar Tree Flint, MI
  • Performed for people or dealing directly with the public.
  • Stockd shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Shift Leader, 06/2012 to 03/2013
Speedway Burton, MI
  • Monitored equipment gauges or displays to ensure proper operation.
  • Handled the safe, cash registers, and all of the computer work.
  • Received and stocked merchandise.
Server/Busser/Hostess/Salad Prep, 10/2006 to 02/2012
Salvatore Scallopini Flint, MI
  • Checked with customers to ensure that they are enjoying their meals and took action to correct any problems.
  • Operated point of sale POS software.
  • Checked food presentation, and over-all happiness of guests.
  • Actively looked for ways to help people.
Education
Associate of Applied Science: Business, Currently Attending
Mott Community College - Flint, MI


Associate of Science: 2011
Baker College - Flint, MI
This resume is created in 7 minutes.
Professional Summary
Reliable worker with strong mechanical aptitude and a willingness to learn. Floor hand expert, highly skilled in necessity skills to ensure that a rig operates above expectations. Hands-on experience with the oil field industry.
Work History
Floorhand, 05/2017 to Current
Ensign Energy Services Houston, TX
  • Made connections using drill pipes by setting slips and using a rough neck to torque up the  pipes and made connections by climbing up the ladder to the derrick to drop pipes in the mouse hole.
  • Tripped pipe in/out the hole using a rope to tail the pipe while going in the hole
  • Use of extreme heavy lifting , walking, and  bending.
  • Followed standards and procedures to maintain safe work environment.
  • Used hoists and cranes to lift work pieces to machine.
  • Accurately completed service reports.
  • Collaborated with derrick-hand to ensure smooth work flow and efficient organization operations.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Leadman (deckhand), 03/2016 to 05/2017
Marquette Transportation Company New Orleans, LA
  • Worked a 28/14 schedule which means 28 days on water and 14 at home
  • Connected barges together using wires, cheater pipes and ratchets  
  • Spliced broken lines and wires back togethe
  • Accurately read, understood, and carried out written instructions.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Collaborated with captain to ensure smooth work flow and efficient organization operations.
91 hotel (diesel mechanic), 01/2014 to Current
US Army National Guard Hattiesburg, MS
  • Changed starters, batteries, transmissions, alternators, tires, doors and axles on diesel vehicles
  • Exercised to stay in guidance with military guidance
  • Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Trained in the use of tear gas and explosives.
  • Operated and maintained field communications equipment.
Education
Military Diploma: 2015
Army Individual Training - Petersburg, Virginia
High School Diploma: 2014
Wayne County High School - Waynesboro, Mississippi
Skills
  • First Aid certified
  • Quick learner
  • Organized
  • TWIC card holder
  • Strong written and verbal communication skills
  • Hand/power tools
  • Strong team player
  • Coupling and uncoupling
  • tripping pipe in and out of holes
  • assisting the Derrick hand
  • make drill pipe connections of various types
  • work the pits along with transferring of mud and weighing of mud
  • Industry safety equipment
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Hotel Night Auditor, 11/2016 to Current
Holiday Inn Express Myrtle Beach, South Carolina
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
Caregiver, 08/2016 to 04/2017
Home Care Assistance of The Grand Strand Pawleys Island, SC
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
PBX Operator/Appointment Scheduler, 04/2014 to 02/2016
Fremont Medical Center Henderson, Nevada
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Prepared patient charts accurately and neatly for the clinic.
  • Professionally and courteously verified appointment times with patients.
Education
Technical Certificate: Medical Administrative Assistant, 2017
Palmetto School of Career Development - Myrtle Beach, SC
This resume is created in 7 minutes.
Summary
Driven accounts receivable specialist trained in all aspects of insurance billing, claim management, and carrier collections. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.
Skills
  • Claims file management processes
  • Claim balance negotiation Database management
  • Proactive problem solver
  • Interviewing techniques
  • Analytical
  • Results-oriented
  • Listening skills
  • Operations management  
  • Strong interpersonal and communication skills
  • Self-directed
  • Team player
  • Incredible leadership skills
  • Self-starter
  • Microsoft Office
  • Spreadsheet development
  • Employee training and development
Accomplishments
  • Named “Employee of the year 2013” in Jan 2014 for excellence in service, team building, and "raising the bar" for achievement thru attitude. 
  • Recipient of the "Peer to Peer" award in year 2013 for commitment to task, passion for excellence, bright idea/creativity, and good citizen for promoting positive morale and a collaborative spirit.
  • As collection manager, lowered collections to 2.5M, the lowest the company had seen in many years.
  • Participated in company sponsored habitat for humanity home build.

Experience
Accounts Receivable/Collections Mgr 06/2014 to Current Temporary Accommodations Atlanta, GA
  • Executed accounts receivable reporting enhancements and reconciliation procedures of 5M collections database
  • Responded immediately to adjuster's needs both internally and externally   
  • Investigated any potentially troublesome claims with a focus on thoroughness, quality and cost control.
  • Explained deductibles and payments owed from policyholders.
  • Reviewed collection files to determine next steps in the collection process.
  • Recommended settlement offers and negotiated payment arrangements.
  • Assisted adjusters with difficult accounts to resolute balance. Maintained and updated database with ever-changing adjuster's status.  
  • Developed and grew relationships with adjusters during collections.
Hotel Billing Specialist 06/2007 to 06/2014 Temporary Accommodations Atlanta, GA
  • Managed $2M monthly hotel billing program handling all incoming hotel folios from insurance claims.  
  • Due diligence of hotel folios ensuring proper charging of company credit cards.  
  • Responsible to maintain hotel management claim profit.  
  • Verified hotel folios transaction details, including pymts and balances before submitting to accounting for billing.
  • Hotel relationship building for business development as well as contacts for billing problem resolutions.
  • Assisted hotel team in denial and approval of reservation extensions
  •  
Asst Mgr 05/2004 to Current Cowabunga Cumming, GA
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Determined staff promotions and demotions, terminated employees when necessary, and staff motivation.
  • Directed and supervised employees engaged in order-taking, inventory control, pizza production, company policies and procedures, nightly closing audit, as well as store upkeep and maintenance.
  • Trained staff to deliver outstanding customer service by handling customer complaints and concerns effectively. 
  • Worked closely with the district manager to formulate and build the store brand.     
Middle East Pharma Sales Specialist 08/1999 to 06/2001 Ipex Pharmaceuticals Atlanta, GA
  • Implemented all business-building and relationship-building with uniquely assigned accounts and customers within the Saudi Arabian market.
  • Identified prospective customers utilizing cold calling and established relationships.
  • Took daily inbound calls and key-entered orders, faxes, back-orders and credit memos for assigned accounts and clients.
  • Developed spreadsheets to track monthly billings, client proposals, contracts. 
Education and Training
Bachelor of Science: Business Administration College of Great Falls Great Falls, MT, USA
Bachelor of Science: Marketing College of Great Falls Great Falls, MT, USA
This resume is created in 7 minutes.
Professional Summary
Administrative Assistant who can support business empowered solutions to design, improve and support key office processes. Trusted business partner who can help senior staff identify ways to maximize performance and profitability. Diligent and meticulous, with the ability to maintain project efficiency and discipline. Equally effective as both a leader and a teammate.
Skills
Operating System: Windows 7, 8, 10, Mac OSX, iPhone iOS Languages: Java, HTML 5, Javascript, JQuery Hardware: Hard Drives, Disc Drives on both PC\'s and Macs
  • Software: Microsoft Office, Adobe Creative Cloud
  • Tools/Other: Maya, Prototyping
    Ability to provide quality client service to business users Ability to structure, coordinate, and lead teams Ability to develop coherent, informative and usable documents Understanding of Waterfall and Agile schedule approaches Dedicated to finding innovative business solutions
    Leadership
    Incentive Plan | Sheraton Lincoln Harbor
    • Implemented a system to produce front office efficiency by regarding the highest SPG enrollments
    • Provided SPG stars to employees who went beyond service requirements to exceed guest expectations
    • Placed agents with responsibility to strengthen managerial skills that promote job development
    • Celebrated staff member that excelled with given quarterly tasks
    Package Monitoring | Sheraton Lincoln Harbor
    • Trained front office personnel to effectively process and retain package information on QTrack software
    • Implied paperless tracking procedures in order to eliminate discrepancies
    • Allocated office space for obtaining incoming packages
    Data Retention Plan | Cappelli Carriers Inc.
    • Followed-up with staff to ensure protocols set in place were carried out and maintained
    • Implemented procedures to effectively backup and store office files
    • Created a process to encrypt confidential office documents
    • Organized files according to processed dates
    Work History
    Front Office Supervisor, 08/2016 to Current
    Sheraton Lincoln Harbor Hotel Weehawken, New Jersey, United States
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Analyze service reports to determine business weak points
  • Ensure Front office log book and hotel log book is always updated and action upon
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Resolve guest complaints to ensure satisfaction upon departure to retain business
  • Attract potential customers by answering product service inquiry
    Administrative Assistant , 01/2014 to 08/2016
    Cappelli Carriers Inc. Woodland Park, NJ
    Handled incoming and outgoing correspondence, including mail, email and faxes. Reviewed and updated client correspondence files and scheduling database.
  • Processed confidential tax form information.
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
    Hotel Concierge, 09/2011 to 12/2013
    Address Dubai Mall Hotel Dubai, Dubai, United Arab Emirates
    • Communicated with hotel guests to convey information effectively
    • Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Assisted with the organization of on-site events, such as weddings and corporate retreats
    • Typed documents such as correspondence, drafts, memos and emails and prepared weekly event reports for hotel guests
    Education
    Bachelor of Science: Business Management , Current
    Hudson County Community College - Jersey City, NJ
    Community Service

    Benefiting U.S Olympic and Paralympics Programs | Vernon, NJ | September 2009

    Fundraiser for Hurricane Katrina | New York, NY | November 2005

    This resume is created in 7 minutes.
    Competence Professionel

    Spécialisé dans le secteur de la construction, dans la preparation d'appel d'offre de la conception, supervision et la gestion de projet. Contrôle de qualité de la construction, bonne connaissance en peinture intérieur, capacité travailler en équipe.

    Competence Informatique


    • General Computer skils 
    • Microsoft Word
    • civil 3D

    MS EXCEL 

    POWER POINT 

    AUTO CAD

    Langues

    Français  (Officiel)

    Creole      (Maternel

    anglais     (Debutant)


    Experience
    Ingénieur Contrôleur de qualité Mar 2010 to Apr 2018
    Ministère des Travaux Publics Transport et Com Port-au-prince, Haiti
    Responsable de preparation d'appel d'offre Aug 2013 to Jul 2018
    BECOS Construction Port-au-prince, Haiti
    Manutentionnaire May 2018 to Jul 2018
    Hunt Inernational / BRIDOR Longueil
    Ensegnant Sep 2006 to Jul 2008
    Centre d'Etude Classique Delmas, Haiti
    Supervision Construction HOTEL de ville de Cerca-c Jan 2009 to May 2009
    FAES Delmas, Haiti
    Formation
    D.E.S.S, Gestion de projet d'ingenierie 2019 École de technologie supérieure ÉTS Montréal, QC
    Bac, Genie Civil 2012 UNASMOH Port-au-Prince, Ouest
    Construction Batiment 2005 Centre de Formation Professionnelle du Cap Haitien Cap-Haitien
    Benevolat

    Janvier-Mars 2010 Port-au-Prince, apres le tremblement de terre du 12 janvier Haiti  

    institution: COPADUC International