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Summary

A highly motivated Administrative Professional with verifiable record of solid performance. Responsible, recognized as a detail oriented and customer-focused individual.

Highlights
  • Receptionist
  • Accounts Payable/Receivable
  • Solid Communication Skills
  • Time Management Skills
  • Research Ability
  • Computer Literate
  • Works as a Team Player
  • Organizational Skills
Accomplishments

Served as primary user and lead trainer on the company's new phone system.


Interviewed and trained seasonal administrative staff.


Successfully planned and executed corporate meetings and lunches for clients and staff.

Experience
Patient Services
May 2015 to Current
Anderson & Shapiro Eye Care - Madison, WI

Schedule & reschedule appointments

Check in Patients

Confirm demographics & insurance

Answer phones

Medical Records

Enroll patients in co-pay assistance programs

Receptionist
November 2008 to April 2015
Smith & Gesteland - Middleton, WI

Answered multi-line phone and routed calls for an office of 86 employees.

Coordinated daily schedule of 8 conference rooms.

Assisted clients with finalizing their tax information.

Entered CPE hours & maintained records & requirements for professional staff.

Calculated daily check totals for deposit.

Assembled tax documentation.

Scanned tax information into client files.

Created and maintained monthly PowerPoint lobby display.

Miscellaneous administrative work.

Receptionist
July 2005 to May 2008
Clifton Gunderson - Madison, WI

Answered multi-line phone and routed calls for a office of 50 employees.

Accounts Payable

Accounts Receivable

Proofed monthly billing

Proofed monthly statements & mail out

Calculated daily cash transfers

Set up new clients in software

Assisted clients with finalizing their tax information.

Miscellaneous administrative work

Accounts Clerk
March 1997 to August 2002
National Mutual Benefit - Madison, WI

Accounts Payable

Accounts Receivable

Daily deposit

Recorded general ledger entries for over 100 Agents

Processed biweekly payroll for Agents

Calculated the Company's Use Tax monthly

Education
High School Diploma : General, 1996 Mount Horeb High School - Mount Horeb, WI, USA
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Professional Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with minimal supervision and is extremely adaptable. Accounts Receivable Clerk who leverages strong organisational, technical and interpersonal skills seeking a new role at Batemans Bay Hospital with 10 years experience there to date.
Skills
  • Attention to detail
  • Strong in MS Office and Excel
  • Exceptional organisation
  • Account reconciliation
  • Expertise in invoice and payment transactions
  • Pleasant demeanor
  • Works well under pressure
  • Accurate and detailed
  • Articulate and well spoken
  • Professional phone etiquette
  • Expertise in invoice and payment transactions
  • Adept multi-tasker
  • Office support (phones, faxing, filing)
  • Excellent verbal communication
  • Resourceful and reliable worker
  • Excellent problem solver
  • Understands insurance benefits
  • Hospital inpatient and outpatient records
  • Effective time management
  • Strong interpersonal skills
  • Database management Excellent communication skills
Work History
Accounts Clerk Batemans Bay Air Conditioning & Refrigeration - Batemans Bay 03/2001 - Current
  • Oversaw daily office operations for employees.
  • Prepared and distributed payroll for staff
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Kept organised documentation
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, quoting, banking, discrepancies and reconciliations.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Obtained signatures for financial documents and internal and external invoices.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered invoices each day into the in-house accounting software.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
Cashier and Service Supervisor Woolworths - Batemans Bay 10/2001
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Real Estate Agent/property Manager Bayside Real Estate - Batemans Bay 11/2001 - 10/2003
  • Introduced and monitored effective lease renewal programs.
  • Completed final move-out walk-throughs for tenants.
  • Carefully screened applicants for tenancy.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with landlord regarding building and tenant issues.
  • Scheduled contractors for maintenance issues.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Maintained original leases and renewals for the management office.
Real Estate Agent Sales Bayside Real Estate - Batemans Bay 11/2003 - 12/2006
  • Guided clients from beginning to end of the home buying process in choosing the right property.
  • Negotiated contracts on behalf of clients.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Created and implemented marketing plans to drive sales.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Delivered positive, effective sales presentations.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
Administrative Clerk Batemans Bay Hospital - Batemans Bay 12/2006 - 07/2016
  • Maintained strict patient and physician confidentiality.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Entered orders into the EMR system efficiently and without errors.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results)
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Submitted electronic/paper claims documentation for timely filing.
  • Precisely evaluated and verified benefits and eligibility.

Education
High School Diploma: Batemans Bay High School - Batemans Bay 2000

Real Estate Certificate: Real Estate OTEN - Sydney 2003
Certificate 111 in Business Administration: TAFE - Moruya 2002
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Summary
  • Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable.
  • Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies.
  • Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.
  • Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes.
  • Well-informed Accountant adept at supplying quick responses to financial inquiries from internal management and potential clients.
  • Accommodating Accountant who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
  • Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
  • Bookkeeper with a strong attention to detail and an outstanding work ethic. Eager to meet client needs.
  • Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a general office setting.
  • Capable [Job Title] committed to keeping accurate accounting records. Possesses a natural knack for numerical accuracy and calculating balances.
  • Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting.
Qualifications
  • Excellent verbal communication
  • Accounting systems assessment
  • Account reconciliations
  • Excel spreadsheets
  • Accounting operations professional
  • Strong communication skills
  • SAP
  • General ledger accounting skills
Accomplishments

Accounting Skills 

  • Operated computers programmed with accounting software to record, store, and analyze information.

General Ledger Accounts 

  • Maintained accurate accounts including cash, inventory, fixed assets, accounts payable, expenses and accounts receivable transactions.

Professional Experience
Accounting Assistant 10/2006 to 05/2012 Grain Marketing Board Bindura, Mashonaland Central
  • Checking all posting in the system and analyzing control reports
  • Process producer payments
  • Checking of petty cash before reimbursements
  • Prepares audit schedules and prepare year end stock takes
  • Monitoring depot bankings
  • Supervision and development of accounts clerks
  • Maintaining and manning asset register for the depots
  • Maintaining debtors and creditors registers
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Processed journal entries, online transfers and payments.
  • Handled cash and deposits using the proper accounting procedures and documentation.Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Acting Provincial Accountant 05/2010 to 08/2010 Grain Marketing Board Bindura, Mashonaland Central
  • Checking compliance to systems and procedures
  • Administers inventory control by carrying out stock reconciliations
  • Implements and monitors accounting systems and internal controls
  • Prepares and consonlidates provincial annual budgets
  • Administer producer payments within the province on an ongoing basis
  • Manages and reconciles provincial producer bank accounts within the province
  • Administers documents processing for the province on an ongoing process
  • Process payments for transporters,farmers and utility bills for the province
  • Controls all cash floats and cash resources
Accounts Clerk 11/2004 to 09/2006 Grain Marketing Board Kwekwe, Midlands
  • Processing of goods received vouchers(GRVs),External transfers(ETs) for imports,depot to depot transfers(DTs),transport stop orders,Production forms n SAP
  • Process cash and credit sales
  • Process debit notes for storage contracts(3rd party stocks)
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Inputs clerk 03/2004 to 11/2004 Grain Marketing Board Kwekwe, Midlands
  • Raising credit despatch vouchers(DVs) and stop order forms
  • Despatching of inputs to farmers
  • Participate on farmers vetting excercises
  • Receiving of inputs from suppliers
Sales Clerk 12/2003 to 03/2004 Grain Marketing Board Masvingo, Masvingo
  • Receiving cash from customers and safe custody of cash before banking
  • Raising cash receipts and banking summaries
  • Prepares weekly and monthly sales and stock summmaries
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
Stocks Clerk 01/2003 to 11/2003 Grain Marketing Board Masvingo, Masvingo
  • Raising grain receipts,depot to depot transfers,goods received vouchers,debit notes and tally cards
  • Compilation of weekly and monthly stock returns
  • Participate in physical counting of stocks during stock takes
Weighbridge clerk 03/2002 to 12/2002 Grain Marketing Board Masvingo, Masvingo
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Weighing in and out of road trucks and wagons
  • Preparation of stocks reconciilatons
  • Tracking of consignments in transit
Depot Clerk 11/2001 to 03/2002 Grain Marketing Board Kwekwe, Midlands
  • Raising labour cards for seasonal employees
  • Maintaining payroll register for all staff
  • Filling and custodian of documents in the archive
  • Compilation of write off certificates for obsolete stocks
  • Compilation of infestation level forms of grain for fumigation
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Lecturer(Form 1-4) 07/2001 to 11/2001 Gosal Private college Kwekwe, Midlands
  • Lesson delivering and presentation on commercials
  • Updating professional records
  • Participating in guiding and counseling of staff and students
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Performed student background reviews to develop tailored lessons based on student needs.
General Hand 11/1998 to 01/1999 District Development Fund(DDF) Guruve, Mashonaland Central
  • General cleaning of workshop and mechanical
  • Loading and offloading of cement and materials to and from trucks and wagons
  • Moulding of cement blocks for building
  • Preparing of fire guards and installation of fire extinguishers
Education and Professional Training
High School Diploma: Accountancy 2008 Southern Africa Association of Accountants Harare, Harare, Zimbabwe
  • Higher Diploma in Accountancy
High School Diploma: Accounting Chartered Institute of Secretaries & Administrors Harare, Harare, Zimbabwe

Credited with the following subjects 


  • Business Communication
  • Business Law
  • Quantitative Techniques
  • Introduction to Accounting
  • Corporate Law & Practice

Currently studying:Part B 

High School Diploma: Project Management 2008 AMIZDAM Consultancy and Management Training Institute Harare, Harare, Zimbabwe
High School Diploma: Marketing Southern Africa Institute of Marketing Harare, Harare, Zimbabwe

Passed the following subjects 

  • Marketing Planning
  • Consumer buyer behaviour
  • International Marketing

Currently studying:Part 4 


High School Diploma: Business Studies 2004 Foundation for Business Studies(FBS) Harare, Harare, Zimbabwe
GED: Ordinary Level 2000 St Francis & St Clare Secondary School Guruve, Mashonaland Central, Zimbabwe
GED: Advanced Level 2002 Private Masvingo, Masvingo, Zimbabwe
Languages
  • English
  • Shona
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Professional Summary
Reliable and responsible Medical Assistant with current CPR and AED certification with experience in both clinical and clerical duties.   Easy to adapt to new concepts and responsibilities.  Strong multitasking, interpersonal and customer relations skills.
Skills
  • Phlebotomy/Venipuncture
  • Vital Signs and EKG
  • Sterilization and Autoclaving
  • Specimen Collection & Urinalysis

 

  • Computer Proficient
  • Appointment Scheduling
  • Billing/Invoicing
  • Insurance Verification

 

Work History
Medical Assistant Intern, 2016 to Current
Elmont Medical PC Elmont NY
  • Front office duties and patient histories.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
  • Quickly responded to and resolved all customer service issues in a timely manner.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Venipuncture, EKG.
Manager, 03/2004 to 04/2015
Tel Tale Shipping Company Georgetown, Guyana
  • Directed and coordinated transporting and shipping activities to promote efficient services.
  • Reviewed the financial aspects of company development, such as budgets and expenditures.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Supervised subordinated staff.
Accounts Clerk, 02/1995 to 02/2004
St Joseph Mercy Hospital Georgetown, Guyana
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Entered financial information and payments to guarantee that employees were paid accurately and on time.
  • Reviewed time sheets and work charts.


Education
Medical Assistant Certification: Medical Assistant, 2016
Allen School Of Health Science - Jamaica, NY
High School Diploma : 1982, North Ruimveldt Multilateral School - Georgetown, Guyana
Affiliations
  • American Medical Technologists (AMT)