• Lead sales calls with team members to establish sales and customer retention goals.
  Hired and trained sales staff; Responsible for up to 45 employees.
• Resolved an average of 30 customer complaints per month regarding sales and service.
• Proficient using CDK CRM, assisted with the CDK Beta team working on system improvements and changes.  
• Proficient with Call Measurement and Carwars phone management system.
• Create Email Templates for company wide responses and campaigns.
• Set up and trained team members to use Carwars.
• Monitored customer preferences to determine focus of sales efforts.
• Generated daily, monthly, and annual sales reports.
• Created and directed sales team training and development programs.
• Shared product knowledge with customers while making personal recommendations.
• Work with other department heads to ensure all customers are properly responded to correctly and in a timely manner. 
• Maintained friendly and professional customer interactions.
• Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
• Consistently met and exceeded department expectations for productivity and accuracy levels.

• Developed and implemented efficient accounting, financial and operational systems.
  Employed advanced deal analysis, including hands-on negotiations with clients.
• Updated customer accounts with interactions, payments, and personal information.
• Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
• Performed research and due diligence to resolve issues in a timely manner.
  Reviewed customer financial data to ascertain the level of risk involved for extending credit.
• Ensured compliance with internal controls and government regulations.
• Requested financial documents from customers.
• Developed a comprehensive understanding of financial statements, enabling better opportunities to assess risk.
• Negotiated with banks, insurance companies, and employers on behalf of clients.
• Partnered with business development to identify major account opportunities.
  

• Contact lenders with customer information - Reviewing and verifying all information for accuracy - Coordinate efforts between sales person, lender and customer - Present and sell additional product.

• Selling New and Pre-owned. Sales calls and lot traffic. Proficient with vehicle knowledge to assist customers with purchase. Primarily Chevrolet but also very proficient with Ford, Dodge, Chrysler, Jeep, BMW, Mercedes, Honda, Toyota and Kia.

Coordinate the efforts of 11 - 15 direct report employees with the count increasing to 50 - 75 during the Christmas season.
Responsibilities for these employees include hiring, disciplinary action, scheduling, on-the-job training, and career path planning.
Planned, coordinated, and implemented total departments including merchandising programs and promotional setups.
ACCOMPLISHMENTS: 

- Responsible for 10% store increase over previous year 

- As Front End Manager reduced cash over/shorts by 2% over previous months.

• Direct and implement all activities of drug department of a $370,000 per week volume store.
• Coordinate the efforts of ten direct report employees and one assistant drug manager.
• Accountable for all hiring, disciplinary action, scheduling, on-the-job training, and career path planning.
• Promoted a heavy emphasis on positive and productive customer service efforts for all employees.
• Interact with vendors with final approval authority for delivery and credits.
• Tailor staffing to efficiently maintain 24-hour service.
• Conduct quarterly store-wide inventory.
• Develop and maintain weekly and quarterly reports including evaluation of Sales-to-Purchase and Sales-to-Man Hours.