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Professional Summary
Talented administrative professional with background in accounting and finance. Extensive knowledge of accounts payable, Microsoft Office and state accounting software. Excellent work ethic and strength in boosting company morale.
Skills
  • Excellent communication skills
  • Customer service-oriented
  • Accurate and detailed
  • Administrative support specialist
  • Critical thinker
  • Works well under pressure
Work History
Cleveland Heights - University Heights City School District Staff Assistant - Finance | University Heights, Ohio | December 2015 - Current
  • Research and resolve accounts payable discrepancies.
  • Match purchase orders with invoices and record the necessary information.
  • Responsible for conducting research and updating vendor file , activating or deleting individual files.
  • Conducted research on payment errors due to error in data entry.
  • Responsible for timely payments ofvendor invoices.
  • Collect, compile, and review invoices from vendors for check processing.
  • Sorted, organized, and matched bills and check demands.
  • Responsible for providing training and orientation to new employees in the Accounts Payable department.
Cleveland Heights High School General Office - CTE | Cleveland Heights, Ohio | January 2013 - December 2015
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system for a staff of 20 individuals.
  • Sorted and distributed incoming communication data, including faxes, letters and emails.
  • Answered telephones and transferred calls to appropriate staff members.
  • Purchased office equipment and supplies by contacting vendors.
  • Processed requisitions and maintained purchase orders for the entire CTE department.
Education
Bachelor of Arts Human Resource Management Baldwin Wallace University Berea, Ohio | 2016
  • Member of Society of Human Resource Management (SHRM)
  • Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
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Professional Summary

A motivated and results orientated, CA qualified, Finance Analyst bringing experience in dynamic commercial environments and a proven track record of innovation and continuous improvement. I strive to deliver exemplary outcomes for stakeholders not only through superior analysis and insight, but also meaningful professional relationships.

Skills
  • Advanced Excel and functional use of Visual Basic.
  • Proficient in SAP ERP & SAP BW (AFO)
  • Exemplary commercial acumen and analytical ability.
  • Proficient in SQL (Bigquery)
  • Google Cloud Platform
Key Accomplishments
  • Restructured month-end accounting processes, significantly reducing the complexity of models used and time required allowing for accurate accrual allocations.
  • Implemented new methodology's of forecasting, reducing forecast error to under 1%.
  • Rebuilt the reporting and analytical capabilities of the finance team across multiple roles allowing for the automation of repeatable tasks and shifted the focus to deeper insight & analysis.
  • Facilitated and led quarterly multi day inter-state workshops with the state operations teams.
  • Led the establishment of dedicated finance support and business partnering within the Pinnacle International business.
Work History
Commercial Finance & Always Improving Analyst Dec 2019 - Current
BWS Sydney, NSW

Key responsibilities & achievements include:

  • Led and facilitated the uptake of Google Cloud Platform across not only BWS but the wider Endeavour finance team. This has seen complete automation of reports and a shift of focus away from repeatable tasks into value add insight and analysis.
  • Landed F21 budgets in a significantly shortened timeframe, taking into consideration the strategic impacts driven by Covid.
  • Embedded a methodology of drivers based forecasting within the Merch team, reducing the margin of error in sales forecasting to under 1%.
  • Restructured the month-end rebates accounting process, reducing complexity and time needed which ensured that stores received an equitable allocation of rebate income.
  • Created a VRM tool which enabled a deeper understanding on the causes of variance to the result, down to sub-category level.
  • Managed the commercial implications of the separation of the drinks business from Woolworths Group, particularly around the optimisation of the Non Liquor category.
Finance Analyst - Format Development Feb 2018 - Oct 2019
Woolworths Group Sydney, NSW

Key responsibilities & achievements include:

  • Managed $700m p.a. opex spend through monthly accounting processes and analysis.
  • Developed and maintain a suite of financial and operational dashboards using Google Cloud Platform, allowing for the simplification of large and complex data sets
  • Leading monthly meetings with the state operation managers and state finance managers, providing in-depth insight to equate operational KPIs to financial results
  • Assisting with a integration of separate facilities management businesses into a single entity, this included reviewing and reconciling the balance sheet of the acquired entity
  • Leading financial support/analysis on key transformation initiatives across the business unit, including service optimisation and contract re-tendering
Finance Analyst - Pinnacle International Jan 2017 - Mar 2018
Pinnacle Drinks Sydney, NSW

Key responsibilities and achievements include:

  • Providing commercial and financial insight to help facilitate the execution of the international growth strategy, aided by the creation of an end to end suite of reporting catering to the needs of all key stakeholders
  • Working alongside winemakers and production teams, out of Dorrien Estate Winery in the Barossa Valley, to provide margin accretive wine costings to Endeavour Drinks Group
  • Consolidating sales and supply across multiple currencies to drive the annual international budgeting process and month to month accounting processes
  • Partner with the domestic commercial teams through the development of forecasting models and commercial reporting and analysis, supporting the beer, spirits and wine portfolios in BWS and Dan Murphy's
Finance Analyst Jan 2016 - Nov 2016
Masters Home Improvement Sydney, NSW

Key responsibilities and achievements include:

  • Partnering the Finance Director, Financial Controller and external consultants to provide financial support pre and post closure
  • Managing the groups daily cash flow to ensure short term liquidity of the business, allowing for the effective management of short and long term credit facilities and intercompany loans
  • Leading pre and post closure commercial account reconciliations, ensuring debit balance recoveries from rebates and final account closures
Finance Analyst - Corporate Transformation Aug 2015 - Jan 2016
Woolworths Group Sydney, NSW

Key responsibilities and achievements include:

  • Finance business partner taking ownership of the Capex & Not For Resale corporate transformation portfolios.
  • Analysing and validating business cases to ensure initiatives were financially viable and provided incremental financial benefit to the business.
  • Liaising with senior stakeholders across procurement, construction, design and property divisions to assist in ensuring initiatives performed to expectation.
Equities Research Analyst Sep 2014 - Jan 2015
BBY Ltd Sydney, NSW

Key responsibilities and achievements include:

  • Created earnings forecast models using excel, incorporating sensitivities for the purpose of DDM valuations
  • Responsible for the company's daily market report compilation, proofing and distribution to all staff members and over 1500 clients.
Education
Graduate Diploma of Chartered Accounting Mar 2020
Chartered Accountants Australia And New Zealand
Grad. Certificate of Chartered Accounting Foundations Deakin University
Bachelor of Applied Finance & Bachelor of Economics Mar 2014
Macquarie University
Bachelor of Economics Mar 2012
Berlin School Of Economics & Law
Referees
Available on request.
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Summary
Focused Office Manager successful in contract negotiation and process improvement. Experienced coach and mentor at SFPS and private organizations. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of government trends and shifts to offer valuable insights on opportunities for new growth and expansion. Experienced Office Manager professional with strong leadership and relationship-building skills and implement special projects Citywide and individual Departments/Divisions. Extensive experience in computers, software applications, & ERP financial systems.
Skills

• NM Certified CPO
• Excellent in change processes
• Procure competitive products/service citywide
• Mobile technologies training & services
• Categorize suppliers by value to the city
• Financial reporting & Data management
• Provide vendor feedback on performance metrics
• Manage Gov't grant submittals & reimbursement
• General ledger accounting aptitude
• Process improvement & training
• Fiscal budgeting professional


• Cost accounting
• Project coordination
• Contract negotiator, Monitor, & measure vendor performance
• Troubleshooting proficiency
• Prepared & submitted FY Budget
• Auditing methodology
• Budget analysis
• Account reconciliations
• Proficient in ERP (Enterprise Resource Planning)
• Cost reduction and containment

• Functional Lead Tyler Munis

Experience
IT Contract Analyst & Telecom Specialist | 06/2004 to Current City of Santa Fe ITT - Santa Fe, NM

Organize and conduct training to city employees for multi-projects. Always push for cost reduction & containment to achieve goals. Handle FY budget submittals timely & proficient in JD Edwards. Deliver action plans & led meetings with departments/divisions to review project status & proposed changes. Experience in RFP & RFQ for services, software, and products. ITT PA administrator. Serve as the single point of contact (SPOC) for the city large accounts. Provide guidance daily to vendors/management/customers. Audit work plans & recommend improvements after assessment. Execute A/P  & reconciliation procedures. Systematically prepared documents and assembled financial statements for managers & auditors. Revamped accounting quality system to prepare for important audits. Provide ITT project expense data for all departments. Prepare monthly & annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Process TBAR/BAR to cover IT services citywide. Compile budgetary, accounting, and financial data; develop budgetary & related data in the preparation of reports & statements; comprehend accounting reports; operate effectively under tight deadlines. Manage fiscal budget daily and prepare monthly and quarterly financial reports. Manage operations in accordance with budget requirements. Provide guidance to operational staff, including training to employees in policies & procedures. Compile & manage documentation for gov't grant submittals and reimbursement. Resolved customer complaints & concerns w/strong verbal & negotiation skills diplomatically. Complete quarterly & yearly audits.  Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software & ERP. Coded the general ledger and processed vendor invoice payments. Managed office inventory & order equipment and operating supplies. Analyze accounts to find savings for all city departments.  Analyze & evaluate supplier proposals to find best fit city needs. Review contract terms & conditions and execute documents. Evaluation, Negotiation & Execution: Purchasing Agreements, Sub-contracts, Consulting Agreements, Licensing Agreements, Master Agreements, and customer proposed terms and conditions. Monitor the contractor's progress & performance to ensure equipment & service conform to the contract and lease requirements. Handle all Office Manager duties assisting w/personnel issues, payroll monitor. Develop procedures to improve IT processes. Supply records for arbitration and Court proceedings often. Acts as a liaison between Legal, gov't agencies, and vendors. Assist managers with PADP's, PA's and confidential correspondence. Recommended improvements in security systems and procedures. Display courtesy and strong interpersonal skills with all customer interactions. 

Project Specialist ( Acting Office Manager when Manager is on leave) | 10/1999 to 06/2004 City of Santa Fe Land Use - Santa Fe, NM

Performed extensive analytical calculations, including a complete audit of each Financial Guarantees. Increased efficiency and alleviated approved development FG work load in financial recording system. Processes improvement & implemented..  Provide guidance to customers daily. Land Use Financial Guarantees total up to 35 million yearly. Yearly handled FY budget submittals and processed BAR's, requisitions, & Purchase Vouchers. Coordinate & organize committee submittals. Land Use PA administrator payroll monitor. Follow governmental accounting standards & accounting principles of financial data and suggests strategies to reduce expenses and streamline financial procedures. Insure compliance with established fiscal rules and procedures for gov't budget and purchasing manual rules. Prepares monthly and fiscal year-end financial reports. Coordinates reports for audit activities initiated by the City's internal auditor or independent auditors. Excellent on process improvement to streamline procedures. Implement fiscal control and integrity.  Extensive experience in computers, software applications, & ERP financial systems. Government accounting and auditing standards provide initial budget development. Achieved proper compliance and accurate financial reporting.  Managed accounting operations, accounting close, account reporting and reconciliations. Reference City's Chart of Accounts daily. Handled cash and deposits using the proper accounting procedures and documentation for developments and permits. Maintained A/R documentation electronically and on paper. Processed financial reports to verify practice of proper due diligence for developments. Coordinated public hearing agendas, packet submittals and handled legal notices via newspaper, mailing, hand delivered to Board Members & signage. When Office Manager was out on medical leave and vacation I was Acting and supervised 4 employees. Processed PA's and maintained staff timesheets bi-weekly. Devised short and long-range action plans to address a wide variety of development submittals. Notarized approved mylar plans weekly

Finance Acct Tech & Personnel Rep | 12/1997 to 10/1999 City of Santa Fe Finance & HR - Santa Fe, NM
Completed all work with a excellent rate of accuracy. Partnered with the IT department to create a streamlined onboarding process for new hires. Maintained 100% compliance with all medical and government regulations. Billed Insurance electronically and entered ICD-9 medical codes in system. Supplied medical records to Attorney's, patients, and Insurance Companies. Delivered status reports and recommendations to management weekly. Applied payments, adjustments and denials into medical manager system. Served as the single point of contact for project scheduling and changes. Processed A/R payments and receipts electronically and hard copy. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Obtained information by contacting appropriate personnel or patients to collect revenue. Meticulously tracked and resolved underpayments. Posted charges, payments and adjustments. Thoroughly reviewed remittance codes from EOBs. Explained human resources policies and procedures to all employees at our monthly new employee orientation. Made city employee ID's. Conducted new employee orientation to foster positive attitude toward organizational objectives.  Managed communication regarding employee orientation and managed personnel folders. Designed new employee packages and sent them via mail, e-mail, & in person. Assisted customers in person, inbound/outbound calls regarding all HR inquiries. Answered employee questions regarding Employee Benefits and required HR form submittals. Managed paperwork on-boarding & off-boarding employees daily. Answered employee questions during the entrance and exit interview processes.
Lead Indigent Specialist supervised 2 employees | 04/1994 to 12/1997 Saint Vincent Hospital - Santa Fe, NM

Trained new employees for Indigent Fund and Patient Accounts. Eliminated outdated records by sending the records to be scanned. Organized billing /invoice data & prepared applications for Indigent patients. Responsible for employee scheduling to cover office hours 66 hours weekly. Supervise, trained, &  scheduled staff appointments w/patients & compiled all income/debt is accurate. Verified Insurance paid contracted amount before Indigent application was completed. Verified & logged in deadlines for responding to daily inquiries. Processed confidential tax form information. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Recorded and filed patient data and medical records. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Arranged and assisted with hospital admissions. Resolved and clarified issues if patient medication cost with local pharmacies is covered. Acted as a liaison between the business department, billers and third party payers in resolving billing accuracy. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.

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Professional Summary

Experienced Senior Finance Administrator with over fourteen years of experience in finance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Well-versed in producing reports, and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Work History
Appleby - Senior Finance Administrator
George Town, Cayman Islands
01/2006 - Current
Hunter & Hunter - Mailroom Clerk/Messenger
George Town, Cayman Islands
01/2004 - 01/2006
Sprint Express - Dispatcher/Admin/Customer Service Rep/Courier driver
George town, Cayman Islands
07/2001 - 01/2004
Treasure Island Resort - Dispatcher/Admin/Customer Service Rep/bellman
SMB, Cayman Islands
07/1999 - 07/2001
Skills

• Proficient in the banking system and double entry bookkeeping

• Reconciliation of control accounts and cashbook

• Proficient in AdEx
• Written and verbal communication skills

• Managing unidentified and unapplied cash

• Ability to multi-task, handle volume, coordinate, and manage time effectively

• Payroll and ledger accounts Bank reconciliation, and preparing trial balance

• Proficient in Microsoft Excel, Word and Outlook

• Process reports for senior management

• Processing account receivable write-offs

• Quick learner

Education
BPP George Town, Cayman Islands Expected in 2021 CAT :
Certified Accounting Technician
Chamber Of Commerce George Town, Cayman Islands Understanding Financial Statment Certificate of Achievement
University College Of The Cayman Islands George Town, Cayman Islands Bookkeeping And Accounts Certificate
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Summary

Results-driven Customer Service professional excels in fast-paced office environments, client relations, and concern or conflict resolution. Works well under pressure and time line constraints by multi-tasking and keeping a positive attitude. Strong organizational, technical and analytical skills with a creative approach to problem solving. Desires a challenging role offering opportunities for new professional and personal growth.  


Activities and Honors
Customer Service Store of the Year (Branch Manager) December 2003
Store of the Year (Branch Manager) December 2004
Customer Service Award (Underwriter) December 2011
Skills
  • Customer Service expert
  • Exceptional communication skills
  • Highly organized and efficient
  • Versatile
  • Dedicated
  • Analytical
  • People-oriented
  • MS Office, Word, Excel and typing proficient
  • Team Builder
Experience
April 2018
to
Current
Sagemax Bioceramics Federal Way, WA Customer Service Associate
  • Answer incoming telephone calls, transferring as necessary
  • Make outbound calls to prospective customers and to build relationships with customers
  • Provide technical assistance, determine customer needs, assist with order processing and provide product education
  • Process customer feedback and returns in a timely manner
  • Maintain working knowledge of all relevant procedures, learning medical device terminology
  • Execute and maintain daily CRM interactions using Salesforce
  • Provide daily support and assistant to other departments (including shipping, accounting, and quality control)
  • Perform other clerical/administrative duties or assist in special projects as assigned by the COO, including creative a Sales Pipeline tool and flow process
July 2011
to
May 2017
DB Squared, Inc Federal Way, WA Portfolio Manager
  • Provided outstanding customer service.
  • Lead team of account managers and receptionist team towards desired results.
  • Reviewed and qualified loan renewals requests.
  • Monitored the performance of the portfolio and took action as needed.
  • Developed procedure and training manual for account managers.
  • Built new sales portfolio by developing relationships with funding companies when we no longer directly funded.
  • Sourced new funding opportunities.
  • Collected complete application packages keeping financial information secure and private.
  • Served as the point of contact between prospects and funding companies.
  • Educated customers on the variety of loan products and available credit options.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
July 2010
to
July 2012
Moneytree, Inc Renton, WA Specialty Finance Underwriter
  • Underwriter for every branch in several states for business financing.
  • Provided back up and assistance with all specialty products.
  • Analyzed financial information obtained from business owners to determine their loan qualifications.
  • Kept files secure and confidential.
  • Entered information in multiple databases for tracking and reporting.
  • Worked for both Moneytree and DB Squared for one year as it evolved into a separate entity.
April 1999
to
July 2010
Vault Teller Moneytree, Inc Seattle, WA Itinerant Branch Manager, Branch Manager
  • Interviewed, hired and trained new quality customer service representatives.
  • Mentored staff to increase sales success and productivity.
  • Monitored key performance metrics.
  • Modeled trends and adjusted branch plans accordingly.
  • Consistently complied with company policies and government regulations.
  • Designed sales and service strategies to improve revenue and retention.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Notary of Public for State of Idaho (1)
  • Managed open and closing times
  • Balanced daily cash, processed bank cash orders, supplied tellers with coin and currency as needed.
  • Delivered prompt, accurate and excellent customer service.
Education and Training
2007
Art institute of Seattle Seattle Seattle, WA Associate of Arts: Commercial Photography

Commercial Photography

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Highlights
  • Automotive Business & Sales Manager who draws on experience within the automotive industry to ensure optimal customer satisfaction. Adept at tracking revenues and implementing effective sales techniques. Focused on training and motivating staff to achieve productivity goals.  Detailed-oriented at meeting customer expectations and resolving issues in a timely professional manner.  Specialize in establishing productive relationships with customers seeking financing options.

 

Summary

• Substantial auto sales procedures and marketing strategies  
• Vast understanding of auto financing procedures and guidelines 
• Proficient in the use of database software  
• Comprehensive organizational and communications skills 
• Good people skills

• Solid knowledge of financing procedures and credit options within the auto industry 
• Ability to offer a variety of financing options to customers 
• Adapt at effectively supervising smaller and larger staffs 
• Ability to establish and maintain an updated customer database 
• Extensive internal and external communications and organizational skills 
• Proficient at working well independently and in team environments

Experience
Automotive Business & Sales Manager
July 2004 to Current
Betten Baker Auto Group Muskegon, MI

• Arranged financing and reviewed required documents to determine approval/rejection.
• Tracked daily sales and generated activity and productivity reports.
• Verified customer information including income information and signature.
• Assisted sales staff in determining available financing options.
• Kept charge-backs at an acceptable level without sacrificing on quality.
 

Finance Manager/Sales
January 1996 to July 2004
Keller Ford/KIA Grand Rapids, MI
Education
The Association of Finance and Insurance Professionals Grand Rapids, MI
AFIP Certified
United Development Systems, Inc. (UDS) Clearwater, FL
Comprehensive Finance & Insurance Certification
Finance & Insurance Ethics and Compliance Certification
Reahard and Associates Scottsdale, AZ

 Achieving F&I Excellence

 

Grand Rapids Community College Grand Rapids, MI
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Summary

20 plus years of experience with sound knowledge in the Automotive Industry working in sales and management. Trained by General Motors on Psychology of Management. Trained with JM&A for F&I Management. My mission is to work for a company that  has a customer service attitude,  I can help increase work flow process efficiently while also building that companies bottom line profitability.  

 

 

Skills
  • Staff leadership and development
  • Comprehensive knowledge of credit and loan evaluation procedures 
  • Excellent consumer relations
  • Extensive understanding of credit and financing issues
  • Solid problem solving and communications skills
 
 
 
 
Experience
Mud Pie LLC. | Stone Mountain, GA Shift Leader 09/2018 - 02/2019
  • Mentored team members on techniques necessary to complete job tasks.
  • Complied with all company safety procedures, policies and regulations to promote a safe working environment.
  • Allocated tasks to employees on a daily basis and monitored activity and task completion.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
Loganville Ford | Loganville, GA Automotive Salesperson 08/2017 - 03/2018
  • Meet with clients and helped them with their automotive needs and wants. 
  • Market myself to get more leads to receive moreclients 
  • Work with CRM, Microsoft office, Excel 
  • Give great customer service and maintain clients for future business 
Terry Cullen Chevrolet | Jonesboro, Ga Internet Sales 07/2013 - 08/2017
  • Implement training, customer retention, and customer satisfaction programs to increase bottom line sales by 40% in 6 months.
  •  

various web-lead sources to maintain an internet program resulting in an 30% web-lead closing ratio.

  • Utilized systems such as Dealer-Track, Reynolds & Reynolds, and CRM, E-Leads and Proactive.
  • Structured and presented closed deals, including selling of Insurance products, and finalized documents
Steve Rayman | Marietta, GA Sales/Internet Coordinator 09/2010 - 07/2013
  • Organized and developed a Business Development Team 
  • Used numerous web-lead to maintain an internet marketing program resulting in an 50% web-lead closing ratio
  • Consistently hit and exceeded sales goals.
  • Made sure all the proper documentation was signed, correct and turned-in.
  • Trained sales staff on the walk-around presentation
  • Negotiated, prospecting,and  follow-up 
  • Analyzed and review customer requirements alone with recommended products to maximize profits.
Education and Training
Faith Bible College | | Monroe, La, USA Theology 2019 I am still in school 
NorthWood University | | Midland, MI, USA Certification in Management Psychology 2016

General  Motors  certified  management class

JM&A Finance Univ | | Atlanta, Georgia, United States Certification in Finance Managerment 2006

Learned automotive financing and closing techniques 

Jefferson Technical Institute | | Metairie, Louisiana , United States Certification in Accounting 1994

Accounting fundamentals  

Activities and Honors
​Bowling league 
This resume is created in 7 minutes.
Summary
Results-oriented Store Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Experience
05/2015 to 02/2018
Store Manager Advance Auto Parts Wildwood, FL
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Worked closely with the district manager to formulate and build the store brand.
01/2015 to 05/2015
Customer Service Associate Lowes Home Improvement Brooksville, FL
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Issued receipts for purchases and gifts.
05/2012 to 12/2016
Automotive Service Advisor Dr. Zoom Webster, FL
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Received training in working with extended warranty companies 
06/2006 to 04/2012
General Manager Advance Auto Parts Louisville, KY
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
07/1996 to 06/2006
Store Manager AutoZone Louisville, KY
  • Trained all new managers, and staff on store procedures and policies.
  • Maintained daily record of all transactions.
  • Addressed customer inquiries and resolved complaints.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Recruited and interviewed highly qualified candidates to fill vacancies.
Education and Training
High School Diploma: General Studies Seymour HS Seymour, IN
Awards
  • AutoZone  Regional Store Manager of the year 2003
  • Advance Auto Parts General Manager of the year 2011
This resume is created in 7 minutes.
Summary
Highly enthusiastic customer service professional with five years client interface experience.
Skills
  • MS Office proficient
  • Administrative support
  • Exceptional customer service
  • Excellent communication skills
  • Strong work ethic
  • Account reconciliations
  • Cash dispenser operation
  • Debt and credit management
Experience
United Airlines June 2017 to Current Finance Clerk
Houston, TX
  • Assist Controller with ad hoc projects.
  • Enter data into files, create invoices and research discrepancies for month-end close. 
  • Works directly with the Warehouse team for ordering and maintaining stock of product requested; Work with vendors and local Warehouse team to resolve invoice discrepancies. 
  • Accounts payable/receivable including vendor/customer file maintenance, invoicing and statement processing;
  • Reconcile daily/weekly batch payments with vendors' monthly statements.
  • Responsible for source selection and procurement functions directly related with the company's needs for material and select services; Generate purchase orders, update pricing and reconcile the purchase order; Complete request for new vendors' accounts.
Woodforest National Bank January 2012 to June 2017 Branch Manager
Houston, TX
  • Recruited and hired new branch employees.
  • Mentored staff to increase sales success and productivity.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Designed sales and service strategies to improve revenue and retention. 
  • Opened new customer accounts, including checking, savings and lines of credit.
Education and Training
American Intercontinental University 2018 MBA: Finance Schaumburg, IL, USA
Jackson State University 2015 BBA: Finance Jackson, MS, USA