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Skillful Automotive Finance Manager resume

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Professional Summary
In search of a position that allows for my continued growth both personally and professionally while using my experience and the skills I've accumulated to be a valued resource within an organization whose reputation and core values are emulated within their employees.
  • Quality assurance
  • Quality inspection
  • Material handling
  • Inventory management
  • Proficient in MS Office
  • Fast learner
  • Exceptional organizational skills
  • Assembly line production
Work History
Automotive Service Technician Walmart Auto Care Center - Leesburg, GA
  • Accurately completed service reports and warranty forms.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Changed vehicle oil and replaced filter.
  • Rotated and balanced tires to ensure even wear.
  • Completed computer-assigned vehicle alignments.
  • Performed emissions tests according to standard procedures.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
  • Informed customers of necessary repairs and costs.
Package Handler FedEx - Albany, GA 10/2018 - 03/2019
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Sorted items according to its destination.
  • Labeled packages according to instructions provided on work orders.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
General Laborer Pfizer Consumer Healthcare - Albany, GA 10/2017 - 10/2018
  • Made sure that products were produced on time and are of good quality.
  • Monitored product standards and quality-control programs.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Ensured that all health and safety guidelines were followed.
  • Operated forklifts and other heavy machinery safely.
  • Stocked, staged and transported goods.
  • Loaded and unloaded pieces into boxes for shipment.
High School Diploma Terrell County High School - Dawson, GA 2016
Currently Enrolled: Diesel Mechanics Albany Technical College - Albany, GA

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Job-winning Automotive Finance Manager resume

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Experienced Internet Director with a demonstrated history of knowledge and experience in the automotive industry. Known for being a hard working and energetic manager as well as a top-rated sales associate with more than 21 years leading dynamic sales teams in fast-paced markets. Successful team player with the ability and determination to adapt and thrive in new operations. I am strongly skilled in Search Engine Optimization (SEO), Microsoft Excel, Customer Service, E-commerce, and Business Development, and Marketing. 

  • Results-oriented
  • Training and development
  • Client-focused
  • Quick learner
  • Multitask Management
  • Monthly Reporting
  • Call Measurement

  • Business Development
  • Cold Calling
  • Lead Development
  • Customer Satisfaction
  • Product Development
  • Carwars
Education and Training
Electronic Technology 5/87 OKLAHOMA STATE UNIVERSITY, Oklahoma City, Oklahoma
Stonebriar Chevrolet Frisco, TX Internet Sales Manager 12/2018 to Current

Working with customers assisting with vehicle selection and purchase. Handling Internet leads and phone calls. 

Reliable Chevrolet Richardson, TX Internet Sales Director 11/2005 to 05/2018
  • Lead sales calls with team members to establish sales and customer retention goals.
    Hired and trained sales staff; Responsible for up to 45 employees.
  • Resolved an average of 30 customer complaints per month regarding sales and service.
  • Proficient using CDK CRM, assisted with the CDK Beta team working on system improvements and changes.  
  • Proficient with Call Measurement and Carwars phone management system.
  • Create Email Templates for company wide responses and campaigns.
  • Set up and trained team members to use Carwars.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated daily, monthly, and annual sales reports.
  • Created and directed sales team training and development programs.
  • Shared product knowledge with customers while making personal recommendations.
  • Work with other department heads to ensure all customers are properly responded to correctly and in a timely manner. 
  • Maintained friendly and professional customer interactions.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.

Reliable Chevrolet Richardson, TX Finance Manager 10/1998 to 09/2001
  • Developed and implemented efficient accounting, financial and operational systems.
    Employed advanced deal analysis, including hands-on negotiations with clients.
  • Updated customer accounts with interactions, payments, and personal information.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Performed research and due diligence to resolve issues in a timely manner.
    Reviewed customer financial data to ascertain the level of risk involved for extending credit.
  • Ensured compliance with internal controls and government regulations.
  • Requested financial documents from customers.
  • Developed a comprehensive understanding of financial statements, enabling better opportunities to assess risk.
  • Negotiated with banks, insurance companies, and employers on behalf of clients.
  • Partnered with business development to identify major account opportunities.
Funding Coordinator
  • Contact lenders with customer information - Reviewing and verifying all information for accuracy - Coordinate efforts between sales person, lender and customer - Present and sell additional product.
Reliable Chevrolet Richardson, TX Sales Associate 02/1997 to 10/1998
  • Selling New and Pre-owned. Sales calls and lot traffic. Proficient with vehicle knowledge to assist customers with purchase. Primarily Chevrolet but also very proficient with Ford, Dodge, Chrysler, Jeep, BMW, Mercedes, Honda, Toyota and Kia.
Toys R Us Plano, TX Manager 06/1995 to 01/1997

Coordinate the efforts of 11 - 15 direct report employees with the count increasing to 50 - 75 during the Christmas season.
Responsibilities for these employees include hiring, disciplinary action, scheduling, on-the-job training, and career path planning.
Planned, coordinated, and implemented total departments including merchandising programs and promotional setups.

- Responsible for 10% store increase over previous year 

- As Front End Manager reduced cash over/shorts by 2% over previous months.

Albertsons Companies Denton, TX Drug Manager 10/1987 to 05/1995
  • Direct and implement all activities of drug department of a $370,000 per week volume store.
  • Coordinate the efforts of ten direct report employees and one assistant drug manager.
  • Accountable for all hiring, disciplinary action, scheduling, on-the-job training, and career path planning.
  • Promoted a heavy emphasis on positive and productive customer service efforts for all employees.
  • Interact with vendors with final approval authority for delivery and credits.
  • Tailor staffing to efficiently maintain 24-hour service.
  • Conduct quarterly store-wide inventory.
  • Develop and maintain weekly and quarterly reports including evaluation of Sales-to-Purchase and Sales-to-Man Hours.

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Experienced Automotive Finance Manager resume

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Professional Summary

Highly-skilled equipment consultant and analyst specializing in general maintenance. Solid background with over 26 years of experience in automotive/equipment maintenance. Highly customer service-oriented. Reliable worker with strong mechanical aptitude and willingness to learn. Customer-oriented Facilities Maintenance Tech offering a strong management background, including work assignment, planning, review and training staff in work procedures. Wide knowledge of techniques, materials and equipment related to repair and maintenance of facilities. Assemble, inspect and install new equipment.

  • Strong mechanical and electrical skills
  • Proficient with blueprints/mechanical engineering drawings
  • Flexible schedule
  • Organized
  • Motivated self-starter
  • Working / building. military projects from print
  • MSDS knowledge
  • General building maintenance
  • Certified Mechanic
  • Fabrication
  • Certified Soldering Specialist
  • HVAC and refrigeration systems
  • Clean driving record
  • Licensed Refrigeration Technician
Work History
Service Technician, 11/2018 to Current
Crest InfinitiFrisco, TX
  • Diagnosed and troubleshoot problems, fixing and restoring machines to peak performance.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Explained findings to customers and outlined repair or service options.
  • Repaired and performed troubleshooting for All mechanical
  • equipment.
  • Assisted team members with troubleshooting and diagnostics.
  • Surpassed corporate goals by reaching 95% customer satisfaction rating in 6 months.
  • Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance and reducing recurrence of maintenance issues.
  • Followed work orders, technical drawings and procedures in delivering scheduled maintenance and service with minimal downtime.
Production Specialist Senior, 04/19 to 04/2019
Raytheon/Volt Management CorporationMcKinney, TX
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Fabricated large and small parts per drawing and assembled parts as required.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Kept work areas clean and neat.
Automotive Sales Consultant / Service Advisor, 08/2017 to 04/2018
Bob Tomes FordMcKinney, TX
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Strong leader of customer support staff.

Trained staff on operating procedures and company services.

  • Effective liaison between customers and internal departments.
  • Managed work flow to exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Acura Master Technician, 01/2016 to 08/2017
Goodson Acura of DallasDallas, TX
  • Perform accurate diagnostics of any vehicle, most frequently Acura and Honda, presented for maintenance and repair issues.
  • Display various skills including bumper to bumper servicing from simple oil changes to transmission and engine repairs.
  • Hold extensive knowledge in both import and domestic vehicles.
  • Provide excellent attention to detail ,delivering prompt service resulting in high customer satisfaction.
  • Inspected and tested components, assemblies and power tools.
  • Observed all safety policies and procedures.
  • Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
  • Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
Associate of Science: Biomedical Engineering Technologies, Expected in 08/2021
Collin County Community College District - Plano, TX
  • Majored in Science
  • Continuing education in Radiology
ASSOCIATE OF SCIENCE: Automotive/Diesel Universal Technical Institute - Houston, Texas
DIESEL DEGREE SCIENCE DEGREE Universal Technical Institute - Houston, Texas
MACS HVAC certification in R12 and R134a Systems
ASE Brakes certification