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Professional Summary

Caring Certified Nursing Assistant with excellent communication skills and almost 4 years expertise in geriatric care. Skilled at remaining calm under pressure and quickly and adeptly responding to all emergency situations. Along with my medical background, I have expertise in office management. I am committed to delivering high-quality results with little supervision. Skilled in Microsoft office, payment processing, scheduling, and multi-tasking.

  • CPR/First Aid certified
  • Feeding assistance expert
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Trustworthy companion
  • Companionship and emotional support
  • Compassionate caregiver
  • Efficient and reliable team player
  • Committed team player
  • Adaptable

* Catastrophic emergency response training

* Rapid patient assessments

* Spinal immobilization methods

* Current Ohio driver's license

* Calm under pressure

* Thorough knowledge of NIMS 700 system

  • Office management
  • Office cleaning
  • Office organization
  • Microsoft Office
  • Airway management techniques
  • Wound care expert
  • Cool and collected under pressure
  • Human anatomy knowledge
  • Trained in grooming and bathing assistance
  • Talent in obtaining/charting vital signs
  • Understands mobility assistance needs
  • Accomplished in colostomy care
  • Scheduling and calendar management
  • Medical terminology
  • Time management
  • Patient charting
  • Ability to prioritize
  • Self-directed
  • Data entry
Work History
STNA Jul 2016 - Nov 2019
Dedicated Nursing Associates Miamisburg OH

  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted with patient transfer and ambulation.
EMT-Basic Oct 2017 - Dec 2017
Spirit Medical Transport Greenville, OH
  • Evaluated patient vital signs and status to determine care needs.
  • Monitored patient status during ambulance transport and transfer.
  • Conducted equipment and vehicle checks with required frequency to ensure proper operation.
  • Communicated with lucid patients to gather incident and medical history information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
EMT-Basic Mar 2017 - May 2017
Tri-Village Rescue Services New Madison OH
  • Responded to dispatched emergency assignments quickly and safely.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Inspected the vehicle, medical supplies and equipment during down time.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.

Customer Service Representative May 2016 - Jul 2016
Loanmax Title Loans Greenville, OH
Customer Service Representative May 2016 - Jul 2016
Loanmax Title Loans Greenville, OH
  • Answered customer telephone calls promptly and in appropriate manner.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Prepared documents for underwriting by verifying client income, credit reports and other information. 
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Performed targeted collections on past due accounts aged over 30 days. 
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Office Manager Aug 2012 - May 2016
548-TIRE Greenville, OH

*Wrote up work orders

*Cash handling

*Credit card payment processing

*inventory management

*Multi-line phone

*Ordering parts

*Interaction in person and on the phone with customers

STNA Jul 2015 - Oct 2015
Brethern Retirement Community Greenville OH
  • Patient Care
  • Assisted with patient transfer and ambulation.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Monitored vital signs, such as blood pressure and pulse.
  • Maintained accurate records of patient care, condition, progress and concerns.

Crew Member Feb 2014 - Jul 2014
McDonald's Greenville, OH
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Pleasantly and courteously interacted with customers to deliver quality service..
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Prepared hot beverages, including coffee and tea according to customer requests.
  • Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Filled and mixed soft drinks, water and hot beverages.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
High School Diploma 2015
Greenville Senior High Greenville OH
LPN Upper Valley Career Center Piqua, OH
  • CPR certified through American Heart Association
  • State Tested Nursing Assistant
This resume is created in 7 minutes.
Professional Summary

Organized individual with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.


Creative problem solver

  • POS systems expert
  • Safety awareness
  • Quick learner
  • MS Windows proficient
  • Exceptional communication skills
  • Service-oriented mindset
  • Attention to detail
Work History
Customer Service Representative, 04/2016 to 08/2017
Amaya Express RestaurantOttawa, Ontario
  • Customer complaint resolution .
  • Take orders, confirm charges, and superintend request or payments.
  • Preparing End of day cash ledgers and responsible to deposit cash.
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Excel in pressure work environment.
  • Scheduling shifts and ordering merchandise. Excellent back office and warehouse management.
Customer service representative, 04/2016 to 08/2016
Quickie convenience Storeottawa, Ontario
  • Provided top customer service to the customer.
  • Performed daily cleaning stations and maintain safe work environment.
  • Complied with company standards on carding customer for all age restricted products.
  • Stocked and merchandized as instructed by management.
  • Preparing cash ledger. Dropping and maintain minimum fund in cash drawer.
Advance Diploma: Construction Engineering Technician Algonquin College
Diploma in Engineering: Civil Engineering, 2015
Mehrchand Polytechnic College - India
This resume is created in 7 minutes.

Qualified Customer Service  with 5+  years of experience in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic Sales Representative  with extensive background in conflict resolution and customer care. Desires a Sales Representative  role.

  • Active listening skills
  • Relationship-building 
  • Telecommunication skills
  • Results oriented
  • Adaptive team player
  • Sharp problem solver
Convergys February 2013 to July 2014 Customer Service Representative
Tampa, FL

Received and managed 80+ phone calls per day to answer client's question.Solve problems, inform customer's on product launches and direct calls to appropriate department's. Recommended products and service's aligned with customer's needs and preferences. Provided excellent Customer Care by responding to request, assisting with product selection and handling ordering function's.

One Touch Direct July 2015 to August 2017 Sales Representative
Brandon, FL

Handled over 60 + inbound calls for Verizon wireless customer's and assisted with any cellular needs. Up sold customer's by recommending accessories and promotion's to increase revenue. Efficiently solved complex problem's that impacted management.

T-mobile US Inc December 2017 to November 2018 Customer Service Representative
Tampa, FL

Was consider a Team Of Expert for all T-mobile customer's including general billing concerns , upselling new products to customer's , trouble shooting account's that had technical issues etc. Provided customers with important details about billing , payment processing , and support procedures and requirement's.  Resourcefully responded to customers request for products , service's and information.

Education and Training
Riverview Highschool 2012 High School Diploma Riverview, FL, United States
This resume is created in 7 minutes.

Multi-talented customer service professional looking to take on increasing responsibility. Adept at operating in fast-paced environments and maintaining calm in challenging situations. Known as a solid team player who offers a positive and cooperative attitude.

  • Leadership attributes
  • Scheduling
  • Exceptional customer service/ people skills
  • Drive and passion
  • Account management
  • Time management ability
  • Product management and pricing
  • Supplies ordering
  • Staff training and development
  • Employee scheduling
  • Banking and financial services background
  • Willingness to learn and adapt to change
  • Attention to detail
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Quick thinker and problem solver
  • Product and service knowledge
04/2018 - Current Sales Representative - Godfrey's Knox City

Manage personal and store KPI's and store budgets, Stock control management (stock-take, cycle counts, variance adjustments, ordering), Warranties, repairs and quotes, Follow sales protocol and guidelines, Evolve the marketing database via customer details, Give advice and guidance based on customers specific needs, General shop maintenance, Answer specific queries and respond/ solve array of issues via phone, email and face to face.

01/2018 - 03/2018 Customer Service Advisor -National Australia Bank

Data entry, Improved call centre functionality and service capacity by resolving customer queries efficiently and quickly. Referred unresolved customer issues to designated departments for investigation. Assisted customers with general enquiries, troubleshooting techniques and in-depth insight into a broad range of issues. Act professionally and patiently when addressing negative/ positive customer feedback. Accurately documented, researched and resolved customer service issues

10/2015 - 06/2017 Front of House Manager - Mexican Restaurant

Leading training and supervising team members, managing store budgets and costs, staff hiring and rostering, ordering stock, stock-take, banking, opening and closing procedures, point of sales service, customer service duties and enquiries, waiting tables, preparing and making of cocktails and drinks, general cleaning duties.

04/2014 - 10/2015 Assistant Manager Roll'd (Eastland)

Supervising a small team, managing KPI's, store budgets and costs, stock ordering and rotation, stock-take, banking, opening and closing procedures, point of sales service, customer service duties and enquiries, preparing and making of food, general cleaning duties.

2017 Diploma: Interior Design Victorian Institute of Interior Design
2014 Certificate 4: Frontline Management AGB Resources
2013 Food Handlers Certificate Box Hill Institute
2013 Certificate 2: Hospitality & Tourism Box Hill Institute
Responsible Service of Alcohol (R.S.A)
2013 VCAL YR 11 (Victorian Certificate of Applied Learning) Box Hill Institute

Manager - Pacos Taco's
Katherine Gabsch 
M: 0438 402 400

Team Leader - National Australia Bank
Teneal Dower
M: 0417 817 394

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Personal Statement

I am a friendly, easy to talk to hard worker, who has a strong work ethic. I'm a very strong individual who has been entrusted with important responsibilities in my past working environments. I love to learn, and am always up for a challenge, whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.  

Core Strengths
  • Listening skills
  • Excellent communication skills
  • Problem solver
  • Fast learner
  • Energetic work attitude
  • Cash management
  • Inventory control
  • Shipping and receiving
  • Customer service


Work Experience
Customer Service Representative
August 2010 to November 2010
Party City Tucson, Arizona
  • My duties mainly focused customer service.
  • I'd assist the high volume of costumers to find what they needed, such as party items, costumes, and other various items as quickly and efficiently, making sure not to sacrifice any proper customer service.
  • I also made sure everything was stocked up properly and was responsible for all duties tied into the responsibility such as properly making sure items were in their correct location.
Opening Manager
April 2006 to September 2009
Chuck E. Cheese's Tucson, Arizona
  • My main responsibilities were to properly open the store on time, checking to make sure all closers did their job correctly the night before.
  • I was responsible to check truck shipments and produce, making sure they were stocked at all time.
  • I filled in various positions when they were needed, while also ensuring the store motto, "Every guest leaves happy.".
Educational Background
Associates Degree : Psychology, 2013 Pima Community College Tucson, Arizona
This resume is created in 7 minutes.
Professional Summary

Marine veteran with four years experience in the telecommunications field, who adapts to advancing technology in the field. Has held a secret clearance for four years. Trained, supported and supervised hundreds of other military members and civilians while in the service, certified as a Telephone Systems Installer and Maintainer.

  • Strong customer focus
  • Fast learner
  • Troubleshooting experience
  • Team player
  • Proficient in the use of the Windows OS
  • Leadership skills
  • Develop action plan
  • Adapt to change
  • Problem solving skills
  • Social skills
Work History
Field Wireman, 01/2013 to 01/2017
United States Marine CorpsCamp Lejeune, NC
  • Held accountable for maintaining $700,000 worth of telecommunications equipment, with zero loss.
  • Installed different types of wiring and cable based on customer needs.
  • Proficient in operating different types of switches and routers.
  • Collaborated with peers in order to solve common telecommunications and networking problems.
  • Assisted customers based on their needs.
Customer Service Representative, 04/2011 to 12/2012
Circle KPeoria, AZ
  • Accountable for hundreds of dollars on a daily basis, with little to no loss
  • Evaluated cash register counts, making sure there was no shortage in the cash register everyday.
  • Executed product inventory
  • Prepared for quarterly audits.
  • Obeyed alcohol and tobacco sales laws.
  • Prepared new employees for on the job training.
Customer Service Representative, 10/2009 to 12/2009
Big LotsGlendale, AZ
  • Calculated sales totals for the day.
  • Conducted product sales with customers.
  • Maintained up keep of the store.
  • Communicated with managers regarding incidents within the store.
Associate of Applied Science: Criminal Justice, Current
Glendale Community College - Glendale, AZ
High School Diploma Centennial High School - Peoria, AZ
  • Communications Security Certification
  • Telephone Systems Installer Maintainer Certification
  • Leading Marines DEP (Distance Education Program)
  • Corporals Course DEP (Distance Education Program)
  • Leadership and Ethics Certification


This resume is created in 7 minutes.
Professional Summary
Customer Service professional with more than 10 years in the retail industry. Areas of expertise include call-center customer service and problem resolution. Results-oriented professional focused on increasing profits, reducing costs and elevating customer service standards.
  • Microsoft Office Suite
  • Quick Books Accounting Software
  • Machine Transcription
  • Customer Service Skills
  • Cash Register Operation
  • Office Organization
Information Technology, 1998
Sinclair College - Dayton, OH
  • Completed Coursework in Legal Terminology, Data Entry & Accounting
  • Majored in [Subject]
  • Minored in [Subject]
Work History
Receptionist Front Desk Clerk, 06/2019 to Current
My Sister's House Atlanta, GA
  • Assisted Customers in Showroom & by Phone
  • Resolved Customer Service Issues & Complaints
  • Handled all Office & Administrative Support Duties
Retail Merchandiser, 04/2018 to 01/2019
Lawrence Retail Merchandising Lawrenceville, GA
Customer Service Associate, 10/2015 to 06/2016
KROGER STORES Lawrenceville, GA
  • Operated cash register and processed payments
  • Answered customer questions regarding merchandise information & pricing
  • Organized merchandise
  • Quarterly inventory duties
Call Center Customer Service Representative, 07/2012 to 08/2015
Arise Virtual Solutions Miami, FL
Office Manager, 04/2009 to 06/2012
Go Green Electric Inc. Lawrenceville, GA
  • Provided administrative support to Management
  • Scheduled service appointments.
  • Liason between customers, Service Techs & Vendors
  • Updated Office Procedures Improving Efficiency
  • Shared Best Practices for Sales & Customer Service
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BB&T Bank | Orlando, FL Branch Banker III, Branch Banker II / Vault Teller 09/2013 - Current
  • Invited to Top Performers Bankers Breakfast and acknowledged as an Outstanding Banker by BB&T
  • Routinely help as many as 6 customers each day in a high-volume retail store.
  • Adhered to all Federal and State compliance guidelines relative to retail mortgage lending.
  • Educated customers on a variety of loan products and available credit options.
  • Perform daily maintenance of loan applicant database.
  • Establish new customer accounts including checking, saving and lines of credit and loans.
  • Adhered to BB&T security and audit procedures.
  • Entered consumer loan applications in the the loan system.
  • Delivered prompt, accurate and excellent customer service.
  • Proficient in bank vault responsibilities.
  • Manages ordering and shipment of cash for the branch.
  • Balances vault without error.
  • Balances teller drawer with minimal outages.  
PNC Bank | Wyomissing, PA Customer Service Associate 09/2012 - 09/2013
  • Performed duties related to Bank Teller and Branch Banker.
  • Traveled to area colleges & universities to establish new and strengthen existing bank relationships with students and faculty.
  • Served as back up Teller Manager including vault custodian and teller coaching. 
Chico's FAS Inc. | Winter Garden, FL Lead Sales Associate 10/2011 - Current
  • Received and processed cash and credit payments for in-store purchases.
  • Achieved 107.5% of annual sales plan.
  • Open and close store, including balancing registers at beginning or end of close of the store.
  • Complete opening or closing reports.
  • Worked as a team member to provide the highest level of service to customers.
  • Worked as a team to reduce loss due to theft.
  • Maintained friendly and professional customer interactions.
Wells Fargo & Company | Wyomissing, PA Personal Banker I / Bank Officer 12/2000 - 08/2012

Progressed from Teller Manager to Customer Sales & Service Representative to Personal Banker I.

Server as Assistant Manager in the absence of the Branch Manager.

Obtained NMLS Identification in order to initiate & service Home Equity applications.

Education and Training
Holy Name High School | Reading, PA High School Diploma 1983

Business Studies

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  • Strong organizational skills
  • Creative problem solver
  • Listening skills
  • Excellent communication skills
  • MS Windows proficient
  • Problem solver
  • Fast learner
  • Courteous demeanor
  • POS systems expert
  • Interpersonal skills

  • Strong client relations
  • Energetic work attitude
  • Trusted key holder
  • Seasoned in conflict resolution
  • Telephone inquiries specialist
  • Customer service expert
  • Multi-line phone talent
  • Adaptive team player
Bachelor of Science: Bachelor of Science Business Administration major in Marketing Management Arellano University Pasig City Philippines
06/2014 to Current
Sales Assistant Pandora Dubai, UAE
  • Greeting customers who enter the shop.
  • Be involved in stock control and management.
  • Assisting shoppers to find the goods and products they are looking for.
  • Being responsible for processing cash and card payments.
  • Stocking shelves with merchandise.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the supervisor.
  • Giving advice and guidance on product selection to customers.
  • Balancing cash registers with receipts.
  • Dealing with customer refunds.
  • Keeping the store tidy and clean, this includes hovering and mopping.
  • Responsible dealing with customer complaints.
  • Working within established guidelines, particularly with brands.
  • Attaching price tags to merchandise on the shop floor.
  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of large amounts of stock
  • Keeping up to date with special promotions and putting up displays.
08/2012 to 05/2014
Customer Service Representative Microsourcing Quezon City
  • Processing refunds for disputed charges
  • Cancelling subscription.
  • Creating and editing resumes.
01/2011 to 08/2012
Sales / Bank Associate HSBC Global Resourcing
  • Educated customers on the variety of loan products and available credit options.
  • Recommended and helped customers select merchandise based on their needs.
  • Provided expert financial advice on mortgage, educational and personal loans
  • Balance checking.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Cancelling Lost and Stolen cards.
  • Monitored aracked securities transactions, fund transfers, managing accounts and option trading.
  • Researched beneficial investment opportunities and made recommendations to senior management.
05/2010 to 12/2010
Customer Service Representative Sitel Philippines Pasig City
  • Verifying valid and invalid transactions by calling customers.
  • Cancelling lost and stolen cards.