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Experience
01/1995 to Current
Receptionist/Scheduler, Operator Mercy Ankeny Medical Clinic Ankeny, Iowa
  • Competent with multi-line phones Check-in patients and obtain new or updated demographic information Accurately completes scheduling for physician appointments Demonstrates professional and caring telephone skills.
01/1992 to 01/1998
Bank Teller Community State Bank Ankeny, Iowa
  • Worked with public, in person and on the telephone Received deposits, cashed checks, performed all normal teller duties Accurate with cash, records and balancing at end of day 1994- Patient Registrar, Iowa Health Systems, Des Moines, Iowa Completed registrations, patient placement, reception, prioritization, and census Demonstrated courteous and caring communication with patients and fellow workers Verified insurance eligibility and pre-authorizations Worked with patients, physicians, medical office personnel and insurance companies to obtain necessary information for scheduling tests or admissions Greeted and directed visitors and patients when working the information desk.
Education and Training
1994
DES MOINES AREA COMMUNITY COLLEGE Numerous computer classes for job
1993
COLORADO BANKING INSTITUTE TRAINING Training in customer service and dealing with emergencies
1985
Counseling By Encouragement COLUMBIA UNIVERSITY Des Moines, Iowa
High school diploma NORTH POLK COMMUNITY HIGH SCHOOL Alleman, Iowa
Skills
Excellent communication, Counseling, CPT coding, customer service, insurance, medical terminology, office, Organizational, personnel, reception, scheduling, telephone skills, telephone, phones, phone
This resume is created in 7 minutes.
Experience
08/2015 to 11/2015
Dr. William F. Littlejohn DMD MD North Alabama Dental Assisting Program
  • Studied in the North Alabama Dental Assisting Program in Decatur, Alabama.
  • Interned over 98 hours through October 2015.
  • Through internship hours and course work have gained knowledge and experience in preparing, sterilizing, and organizing dental instruments.
  • Have workplace experience with radiographs, four-handed dentistry, alginate impressions, dental dams, and extractions.
  • Have customer interface experience with pediatric dentistry, composite procedures, nitrous oxide, as well as assisting in general patient questions.
07/2013 to 08/2015
Office Manager Elder care of North Alabama
09/2011 to 07/2013
Bank Teller CB&S Bank
  • Worked with customers to answer general banking questions, select appropriate solutions, and execute transactions.
  • Experienced in balancing and maintaining bank drawers.
  • Organized and stocked teller windows.
  • Initial point of contact on all customer service requests and worked with appropriate departments to resolve customer issues or questions.
11/2008 to 09/2011
Bank Teller Bank Independent
  • Advised customers in banking decisions and executed banking transactions.
  • Prepared customer, ATM, and cash change orders.
  • Coordinated daily cash reconciliation at a high volume location.
  • Handled various accounting functions.
Education and Training
Current
Austin High School Decatur, AL
Skills
accounting, ATM, banking, customer service, dentistry, windows, 98, organizing, experience with pediatric, radiographs
This resume is created in 7 minutes.
Summary
Highly Motivated Individual experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving Financial Bank goals. Areas of Expertise include Excellent Customer Experience, Multitasking, and Interpersonal skills.
Skills

  • Strong Communication Skills
  • Team Player
  • Risk Management
  • Multitasking
  • Active Learner
  • Tactful Working in Fast Pace Environments
  • Customer Service Oriented
  • Organizational skills
  • Critical Problem Solving
  • Management of Operations
  • Cash Handling
Experience
Wells Fargo Houston, TX Bank Teller 02/2016 to Current
Processed cash withdrawals, Deposits, Payments, Transfers etc.
Adhered to Wells Fargo security and audit procedures.
Identified Proper Identification and examined activity
Examined checks for identification and endorsement.
Entered member transaction data into the online banking software.
Supplied tellers with coin and currency as needed.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Directed specific questions to appropriate branch personnel.
PLS Check Cashers Houston, TX Assistant Manager 02/2014 to 02/2016
Maintenance of Cash Drawers and Cash Handling Procedures
Ensuring compliance with federal, state, and local regulations
Controlling labor hours, cash, store audits, and shrinkage
Worked with customer service to resolve issues.
Provided detailed monthly departmental reports and updates to senior management.
Help maintain a neat and clean store environment for our customers and employees
Assisted Senior Management with Cash Shipments
Counted and balanced registers.
Establishing a strong customer service/selling culture to maximize sales
Education
Associate of Arts: Business Management 2017 Houston Community College, Houston, TX, US Emphasis in Business Management, Sales and Marketing.
This resume is created in 7 minutes.
Skills
  • Initiative and Intellectual Capabilities
  • Relationship Building
Experience
Bank Associate
July 2007 to Current
Provident Bank
  • Lead role in creating an outstanding customer experience and helping the branch meet sales objectives contributing to the success of the firm.
  • Manage and cultivate business leads in the Book of Business.
  • Proactively meet the with customers-face to face and over the phone- to discuss their financial needs and provide product and service recommendations.
  • Ability to effectively schedule, coach and manage staff performance; overseeing five employees.
  • Partner with Manager or Supervisor on completing control tasks on a timely manner.
  • Perform Daily and Monthly Audits on all Cash Drawers, Teller Cash Dispensers, Cash Vaults and ATM.
  • Accomplishments Certificate of Achievement: Number 1 Top Sales Performer in the North-East Region since January 2016.
  • Recognizing Outstanding Commitment(ROC): Committed to excellence in servicing internal/external customers, Creativity in promoting or implementing cost savings measures and participating in service activities throughout the community by giving back.
  • 10 Year Service Award: Recognition of dedication, commitment and service.
Bank Teller
June 2005 to July 2007
Washington Mutual Bank
  • Conducted teller transactions promptly and accurately in accordance to police and procedure for example: Cash Deposits, Cash Withdrawals, Official Checks, Etc.
  • Performed administrative support for the branch filing and answering the telephone.
  • Refer customers to business partners based on their financial needs in order to deepen relationship.
Education and Training
Bachelor of science : Business Administration Business Management | jersey CITY, NJ| saint Peter's university Business Administration Business Management 3.8
Associates : Business Business Administration; Business Management Hudson county community college Jersey city Business Business Administration; Business Management Earned 40 Credits; Transferred to Saint Peter's University *License *· New Jersey Notary Public (Commission Expires February 23, 2018)
Activities and Honors
Reliable worker with the ability to quickly learn new concepts and skills. Accustomed to handling sensitive and confidential records. Strive to exceed customer as well as employer expectations by delivering second to none service. Flexible and Versatile; Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend in cultural differences. Thrive in deadline driven environments and excellent in team-building skills.
Languages
Bilingual English and Spanish; Written and Spoken
Skills
administrative support, Analytical Skills, ATM, Attention to Detail, Book, Cash Deposits, coach, Communication Skills, Creativity, Bilingual English, filing, financial, Leadership, Notary Public, Organizational Skills, police, Problem Solving, Relationship Building, Sales, Spanish, Supervisor, telephone, phone, Time-Management, Written