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Work History
Safe Haven Security Services / ADT - Branch Manager Indianapolis , United States 01/2018 - Current
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Recruited, interviewed, hired and trained 40 employees and implemented sales training and leadership to ensure success.
  • Resolved escalated customer issues in timely manner, which boosted retention rates by 60%.
  • Motivated staff to exceed quotas on a regular basis.
Comcast - xfinity sales professional Bloomington, IN 03/2016 - 12/2017
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and the community to promote long term business growth.
  • Consecutive top sales rep selling the highest bundle package and reaccuring charge.
  • Trained multiple different sales teams on how to sell quad plays and how to build rapport with the customer to exceed. 
  • helped troubled team members that didn't make sales quota 
Western & Southern Financial Group - Financial Representative Bloomington, IN 01/2015 - 09/2015
  • Identified markets and developed appropriate market plans.
  • Demonstrated high level of integrity and maintained client confidentiality.
  • Contacted and secured appointments with prospective and existing clients for the purpose of sales, conservation and service.
  • Adequately prepared for all appointments through established processes.
  • Achieved record breaking sales quota within two weeks of training.
  • Managed a portfolio of 86 accounts totaling $680,000 in sales.
  • Met with an average of 9 clients per week consistently, resulting in a 89% client retention rate.
Bloomington Superior Fuels - General Manager Bloomington, IN 07/2009 - 12/2014
  • Managed team of 14 employees.
  • Oversaw daily business operations at two convenience stores.
  • Increased gross profit within four years of management.
  • Negotiated and monitored all contracts.
  • Handled all business deposits and reporting.
  • Oversaw construction of new restaurant in convenient store; including obtaining necessary permits, contracts, and meeting legal requirements.
  • Assessed various point of sale programs to determine feasibility and efficiency.
  • Involved with direct hiring and training of all employees.
  • Analyzed inventory to determine profitability.
  • Sales professional with extensive experience in product sales and assessing client needs. Seeks a position as Sales district leader with Pepsi.
  • Proven sales track as a manager.
  • Always over achieved my sales quota. 
  • Manage, motivate and develop a team of frontline employees in order to increase daily productivity and improve business performance
  • Collaborate with cross-functional team members to ensure orders are submitted, delivered and merchandised according to plan
  •  Elite top sales member
  • Top Home security sales representative award consecutively 
  • Top sales award 
  • Home improvement projects 
  • Anything technolog
  • Classic cars
  • Being with family 
Reason for leaving

Relocating to Detroit, Michigan to take care of my Parents.

  • Persuasive negotiator
  • Revenue and profit maximization
  • Strong interpersonal skills
  • Resolution-oriented
  • Energetic and driven
  • Flexible
  • Bilingual in Arabic 
  • Dependable 
Expected in 2021 Indiana University - Purdue University Indianapolis Indianapolis, IN Bachelor Of Science Cyber Security : Cyber Security
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Resourceful and adaptable Manager with over 10 years and counting of experience in scheduling, staff development, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management , time management and conflict resolution. Customer- focused leader seeking to leverage background into an assistant or operations manager role with a progressive organization.

  • Business analysis
  • Operations management
  • Effective communication skills oral and written
  • Forecasting
  • Maintain records system
  • P&L management
  • Office management
  • Human resources management
  • Employee engagement
  • Proficient in the usage of office equipment
  • Time management
  • Decision making
  • Inventory control
  • MS Office proficient
  • Employee scheduling
  • Inventory control procedures
  • Employee training
  • Team leadership
  • Cash handling accuracy
  • Excellent time management
  • Payment processing
  • Typing speed 40 WPM
  • Client acquisition
  • Marketing
  • Financial accounting
  • Revenue development
  • General psychology
  • Business process improvement
  • Critical thinking
  • Project management
  • Computer Literate
  • Abnormal psychology
  • Weekly Payroll
  • Accounts Payable/Receivable
  • Medical Terminology
  • Interpersonal communication
  •  ServSafe Certified
  •  D.O.T Certified Traffic Control Instructor
  • Osha10 Certified
  • Notary Public
Assistant Branch Manager 10/2016 to Current Labor Finders of Salisbury Salisbury, NC
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees
  • Conducted all employee hiring and exit interviews
  • Evaluated and resolved all performance-based and on-site incident employee injury claims
  • Oversaw new employee on-boarding procedures from initial training to skill development
  • Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
  • Transmitted enrollment, termination and alteration information to vendors in a timely manner
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
  • Scheduled job-fairs and client consultations
  • Created and managed more than 500 confidential personnel records
  • Worked with clients to identify optimal price and service packages
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Area Manager 08/2017 to Current Rocky Top Cleaning Services Knoxville, TN
  • Utilizes digital timekeeping system to document hours worked per day
  • Created communication strategies to meet client objectives
  • Provided onsite training
  • Created weekly schedules for employees
  • Monitored multiple databases to keep track of all company inventory
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Wrote scopes, requirements
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Proactively identified and solved complex problems impacting operations management and business direction
Operations Administrator(Intern) 02/2016 to 06/2018 Pediatric Associates Of South Florida Homestead, FL
  • Analyzed the main operations practices that were being utilized and offered suggestions that improved efficiency
  • Fielded phone calls from customers and answered diverse questions
  • Documented company processes and procedures and disseminated to proper personnel
  • Insurance verification
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Consistently complied with company policies and government regulations
  • Collaborated with staff to maximize customer satisfaction, streamline procedures
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
  • 180 Intern hours completed
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Organized charts, documents and supplies to maintain team efficiency
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Assembler 10/2014 to 03/2016 Daimler Trucks North America Cleveland, NC
  • Inspected and tested final products to verify conformance to established tolerances
  • Developed and implemented best practices for defect prevention and continuous improvement
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries
Hourly Manager 10/2011 to 11/2014 Burger King Statesville, NC
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Mentored front of house personnel on company policies customer service techniques and professional communication
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
  • Efficiently resolved problems or concerns to satisfaction of all involved parties
  • Scheduled and directed staff in daily work assignments to maximize productivity
Assistant Store Manager 06/2007 to 09/2011 Rent A Center Statesville, NC
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Encouraged professional growth and talent development in associates to increase performance in all areas
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
  • Coached and developed store associates through formal and informal interactions
  • Processed credit and debit card payments and returned proper change for cash purchases
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
Office Assistant 04/2005 to 06/2007 Canac Kitchens Statesville, NC
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Produced professional and error-free letters, presentations and spreadsheets
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Tracked office stock and maintained inventory in neat and organized fashion
  • Served as a central point of contact for all outside vendors needing to gain access to the building
  • Routed agreements, contracts and invoices through signature process
  • Dispersed incoming mail to correct recipients throughout office
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports
Education and Training
High School Diploma: College Prep Statesville High School Statesville, NC, USA
Bachelor of Science: Business Administration Expected in 2021 Liberty University Lynchburg, VA
Associate of Arts: College Transfer Mitchell Community College Statesville, NC
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Calgary, Alberta A supervisory/management position where I am able to contribute my transferable skills to the success of the team QUALITIFICATIONS Experience in developing and implementing fire, life safety and security systems well developed project management, operation. I am experienced in managing recruitment, advancement of key field and operations center personnel, motivating, discipline, and terminations. Crisis management skills, due to experience in high stress situations background computer skills Windows, Access Control systems, CCTV, RVM, and Proprietary software systems
12/2007 to 07/2014
Operation; Acting Branch Manager Securitas Canada Limited Calgary, AB
  • Operations & Client Services, Western Canada.
  • Reporting to Area General Manager; Gary Wilde Client Services, Operations, Communications Centre.
  • Execution of client needs analyses, threats assessments, and site surveys as.
  • they pertains to commercial and industrial physical security plans
  •             Managing recruitment, advancement, and retention of key field and    o          operations.
  • center personnel, coaching, motivating, discipline, and terminations.
  • Assisted in the budgeting, forecasting, reporting process, and invoice approvals.
  • Overseeing overall service delivery of more than 250 employees, and 40+ clients.
  • Responsible for developing and then managing a state of the art Western.
  • Canada.
  • Supervising, training & development of the branch schedulers, personnel-.
  • department staff, field supervisors and security officers.
  • Investigating thefts, harassment, and unprofessional conduct.
  • Led Occupational Health & Safety/Quality Assurance initiatives.
  • Oxford Properties (sold to) Bentall Real Estate Services.
  • Security & Manager & Life Safety, Operations Supervisor, Palliser Square.
  • Reported to Property Manager.
  • Fire, Life Safety and Security System design, implementation, installation and maintenance in a team environment for approximately 1600 tenants and contractors, Developed physical security system including manpower and security technology.
  • Developing and administering company security standards.
  • Making recommendations for security planning for complex.
  • Coordinating installation or removal of security hardware including, locks, and.
  • all other aspects of building security.
  • Managing and maintaining Pegasus 1000 Access Control Systems.
  • Reporting accurately of all maintenance for all security systems to ensure that.
  • quality standards and downtime commitments were met.
  • Designed and implemented a major project involving three phase security.
  • project for Bentall worth an initial annual investment of $150.000.
  • Managing the contract that governed Security Guard Company performance.
Operations Manager Total Security Management Services TSM
  • Set up and operated the Calgary branch.
  • Recruitment, advancement, and retention of key field personnel, coaching,.
  • motivating, discipline, and terminations.
  • Provided direction and coaching.
  • staff on procedural issues, conflict resolution, and day to day operational.
  • Issues.
  • Health & Safety/Quality Assurance programs.
  • Investigated thefts,.
  • harassment, and unprofessional conduct Assisted in the budgeting, forecasting,.
  • reporting process, time sheets, and invoice approvals.
  • B.Com.
  • MBA.
  • Excel program.
  • WHMIS.
  • Transportation of Dangerous Goods.
  • Construction Safety Training Systems.
  • Confined space Pre-Entry.
  • First Aid and CPR qualified.
  • Automated External Defibrillator certified.
  • Disaster & High-Rise Emergency Operations Seminar.
  • Occupational Health & Safety Workshops.
  • High-Rise and Real Estate Services Workshop.
  • Employment Standards Workshops.
  • Design, Operations, & Maintenance of Building Systems, RPA (BOMA),.
  • Environmental Health & Safety Workshops.
  • Alberta Best Customer Service certification.
  • Priority Management Seminar.
  • Security & Cooperative Policing Seminar.
  • Scheduling and Emergency Dispatch Workshop, Metropol Security.
  • Supervisory Skills Seminar, Metropol Security,.
  • Business Communications course, N.A.I.T.
Education and Training
Activities and Honors
North American Fire Prevention Association (NAFPA), Quincy, MA *American Society of Industrial Security (ASIS), Alexandria, VA *Building Owners and Managers Association International (BOMA), Washington, *2001 International Facility Management Association (IFMA), Calgary, Alberta *Microsoft Windows based programs *Access Control Systems & Remote video monitoring *Proprietary software/systems
art, budgeting, coaching, hardware, conflict resolution, Client, clients, delivery, direction, forecasting, General Manager, Managing, Access, Occupational Health, Pegasus, personnel, quality, Quality Assurance, Real Estate, Recruitment, reporting, Safety, Supervisor, Supervising, surveys, System design
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Professional Summary

Experienced Credit Analyst who excels at analyzing financial statements to determine credit worthiness and risk involved. Results-oriented team player with effective organizational and communication skills.

Work History
March 2018-March 2020 Asset Analyst | Financial Pacific Leasing | Federal Way, WA
  • Research Fair Market Values on equipment for private party sales and repossession
  • Consider factors such as condition, market, and location to determine values
  • Review and utilize online resources and past sales of similar equipment
  • Analyze eq value and cost of recovery to assess if repossession will be cost effective
  • Review repossession packets and ensure required documents are received
  • Follow up with agents/staff consistently on updates for recoveries
  • Ensure account notes/database are maintained and up to date
  • Maintain effective communication with repo agents/credit and collection departments
August 2017-December 2017 Administrative Assistant | Trans-Trade | Fife, WA
  • Process and enter orders in system for picking/shipment
  • Check accuracy of documents/files and resolve errors
  • Verify account charges and calculate billing for proper invoicing
  • Complete inventory count of items in the racks and on the floor
  • Input account information into records management system
  • Provide admin support within the office
  • Establish effective communication with drivers, vendors, and staff
May 2017-August 2017 Financial Services Specialist | Department of Social & Health Services | Tacoma, WA
  • Review eligibility applications for state benefits
  • Obtain and evaluate financial statements to determine approval
  • Conduct interviews with applicants to go over documents 
  • Verify and calculate applicants monthly benefits
  • Process and update changes in client circumstances
  • Manage a variety of customer service tasks to resolve customer issues 
  • Maintain excellent communication with clients, vendors, and staff
August 2012-April 2016 Outbound Enrollment Verification Associate | Community Health Plan | Seattle, WA
  • Process and review enrollment applications 
  • Ensure client documents are received and complete
  • Conduct interviews with applicants to gather and verify information
  • Assist clients with calculating plan coverage/monthly due
  • Provide admin support within the department
  • Implement effective communication with clients, vendors, and staff
March 2012-August 2012 Collections Legal Assistant | Barker Martin Law Offices | Seattle, WA
  • Review account/contract details to calculate fines and past due owed
  • Negotiate payment arrangements on delinquent accounts
  • Enforce collections through court judgments/wage garnishments
  • Utilize online research tools/credit bureaus for current debtor info
  • Draft and forward demand letters for payment 
  • Ensure accounts/reports are maintained and current
  • Maintain excellent communication with debtors, clients, and staff
October 2010-June 2011 Unit Manager | Merchants Credit Association | Bellevue, WA
  • Administer collections on a large volume of delinquent accounts
  • Review and interpret court orders/judgements to determine collections strategy
  • Negotiate payment arrangements with debtors
  • Forward demand letters requesting payment
  • Pursue severe accounts through court for wage garnishment 
  • Review skip tracing reports/credit bureaus to locate debtor 
  • Establish excellent communication with debtors, vendors, and staff
November 2008-August 2010 Operations Manager | American Lenders Services Company | Kent , WA
  • Manage daily branch operations
  • Process recovery assignments and verify all documents are received to complete repo
  • Analyze skip tracing reports and recent credit bureaus to locate debtors
  • Prepare and forward monthly billing to clients
  • Properly track and input account information into computer database
  • Implement excellent communication with clients, vendors, and staff
August 2004-November 2008 Assistant Branch Manager | United Auto Credit Corporation | Lynnwood, WA
  • Maintain and oversee daily branch operations
  • Review and evaluate credit applications for vehicle financing
  • Analyze financial docs/credit bureaus to evaluate risk and credit worthiness
  • Calculate applicant debt to income ratios / monthly payments
  • Conduct interviews to gather and verify information
  • Audit files to ensure processes are within company guidelines
  • Administer effective communication with debtors, clients, vendors, and staff
2004 Bachelor of Arts: Law, Society, and Justice University of Washington, Seattle, WA
2002 Associate of Arts: General Studies Shoreline Community College, Shoreline, WA
2001 Associate of Arts: Pre-Law American Samoa Community College, Pago Pago, American Samoa
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Office manager for ExamOne since 5-4-2000,completed Insurance Exams for various Insurance companies, supervise 14 examiners that worked as independent contractors & completed exams at the applicants home 
Phlebotomy.medical assisting 1999 
  • Laboratory diagnostic equipment spinning blood & pouring serum off to send to lab to be tested also doing b/p & pulse,ht& wt
  • Talk to Agents on daily basis taking orders & assigning to examiner to go do exams very good at problem solving for the agent & the applicants
05/2000 to 05/2017
Branch Manager ExamOne Athens , Georgia Closely followed trends and techniques in medical laboratory testing.
08/1996 to 02/2000
Branch Manager PSA Athens, GA Closely followed trends and techniques in medical laboratory testing.
Education and Training
GED: Phlebotomy Ga Medical Institute Athens, GA, USA
Community Service
Member of NAFA for 18 years 
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Professional Summary
An energetic and ambitious banking professional with over 10 years of experience in bank leadership, fraud awareness and prevention and customer service.
  • Team player
  • Organized
  • Analytical
  • Detail-oriented
  • Excellent communication skills​
  • Exceptional knowledge of risk and operational control
  • Excellent problem solving and conflict resolution skills
  • Self-motivated
  • Strong work ethic
  • Work History
    Branch Manager 01/2013 to Current
    Wells Fargo Bank Athens, GA
    • Successfully manage the daily activities of the store, such as adhering to regulatory compliance, preventing and mitigating risk, achieving sales goals, ensuring that our customers get the best service possible.
    • Oversaw a branch team consisting of 5 tellers, 4 personal bankers and 1 service manager.
    • Coached, trained and motivated team members to be engaged and successful in their roles.
    • Effectively resolved complex problems and issues on a daily basis, whether it was with customers and/or other team members.
    • Investigated and resolved customer inquiries and complaints in an timely and empathetic manner.
    • Identified ongoing compliance strengths and opportunities and coached my team accordingly.
    Service Manager 07/2010 to 01/2013
    Wells Fargo Bank Athens, GA
    • Served as first line of defense to preventing fraud and risky transactions over the counter. 
    • I am detailed- oriented, which enables me to uncover anomalies or inconsistencies with deposit items and accounts that would have otherwise gone unnoticed.
    • Interviewed, hired and trained new tellers, providing all tellers with coaching as well as accurate and timely performance feedback.
    • Successfully managed the operations of the teller line, ensured that the entire store was prepared for audits and adhering to regulatory operations.
    • Partnered with my Branch Manager regularly to review reports and discuss strategies to avoid losses and increase service and sales production.
    • Ensured that our store location was operational sound throughout my role and also throughout a 3 month absence of a branch manager.
    Teller 02/2007 to 07/2010
    Wells Fargo Bank/Wachovia Athens, GA
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    • Processed sales referrals and promoted bank services and products.
    • Balanced daily cash deposits and bank vault inventory with a minimal error rate.
    • Trained new hire tellers on cash drawer operation.
    • Served as a backup in my service manager's absence.
    • Consistently met and exceeded individual sales goals. 
    High School Diploma: Cedar Shoals High School - Athens, GA
    • Served as internal audit support for stores that needed assistance with operations.
    • Mentored with my Operations Consultant in order to obtain skills and knowledge to conduct operational store visits.
    • In my 10 years with Wells Fargo, I prevented over $500,000 in losses to the company due to my operational soundness, due diligence and effective decision making skills.