Branch Supervisor resume examples

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Skillful Branch Supervisor resume

Joel Gilbert
Career Overview

Reliable and energetic bank/retail manager with over 10 years experience seeks a new challenge in the Metro Detroit Area. Expertise includes  team building, customer focused sales, talent recognition, and accomplishing set tasks in a high volume environment.

Areas of Expertise
  • Operations Management
  • Client-focused
  • Financial records and processing
  • Reports generation and analysis
  • Branch audits
  • Training and development
  • Excellent interpersonal and coaching skills
  • Performance metrics
  • Retail inventory management
  • Sales expertise
  • Microsoft Office
Accomplishments

Achieved an excellent rating on all Branch Operational Audits in 2018.  Promoted to Assistant Manager in 2010.  Received numerous Customer Service Accolades and Top Sales Associate awards.  Co-managed highest volume store in West Michigan for over 6 years.  Asked by district manager to transfer to different stores in order to help improve sales and employee performance.

Experience
12/2007 to 05/2009
Substitute Teacher PESG － Grand Rapids, MI
  • Daily classroom management in K-12 classrooms
  • Develop lesson plans on the spot for multiple subjects
03/2002 to 05/2010
Third Key Manager GameStop － Grand Rapids, MI
  • POS experience, Microsoft Windows, Office, Outlook, Excel
  • Inventory management and counts
  • Sales focused position with focus on achieving daily and weekly sales goals
05/2010 to 06/2017
Assistant Manager GameStop － Grand Rapids, MI
  • Interview and hire for sales associate and management positions
  • Work with Store Manager to create sales plans and goals
  • Analyze sales projections and Profit & Loss plans in order to increase sales and create store focus items
  • Use on the floor coaching and role play exercises to improve employee sales and guest interactions
  • Create a long term "Guest Service" plan for entire store to improve guest survey scores and feedback
08/2017 to Current
Branch Service Manager Huntington National Bank － Southfield, MI
  • Interview, hire, train, and coach all new colleagues
  • Responsible for daily operations of the branch
  • Conduct weekly audits for cash, account issues, and daily operations
  • Customer service and account maintenance
  • Resolve customer issues and research due-diligence cases
  • Prevent fraud and identity theft on consumer accounts
  • Conduct monthly operations meetings
Education and Training
2007
Bachelor of Science: Social Studies/Secondary Education Grand Valley State University － Grand Rapids, MI
  • Graduated December 2007
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Job-winning Branch Supervisor resume

Ali Shohatee
Work History
Safe Haven Security Services / ADT - Branch Manager Indianapolis , United States 01/2018 - Current
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Recruited, interviewed, hired and trained 40 employees and implemented sales training and leadership to ensure success.
  • Resolved escalated customer issues in timely manner, which boosted retention rates by 60%.
  • Motivated staff to exceed quotas on a regular basis.
Comcast - xfinity sales professional Bloomington, IN 03/2016 - 12/2017
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and the community to promote long term business growth.
  • Consecutive top sales rep selling the highest bundle package and reaccuring charge.
  • Trained multiple different sales teams on how to sell quad plays and how to build rapport with the customer to exceed. 
  • helped troubled team members that didn't make sales quota 
Western & Southern Financial Group - Financial Representative Bloomington, IN 01/2015 - 09/2015
  • Identified markets and developed appropriate market plans.
  • Demonstrated high level of integrity and maintained client confidentiality.
  • Contacted and secured appointments with prospective and existing clients for the purpose of sales, conservation and service.
  • Adequately prepared for all appointments through established processes.
  • Achieved record breaking sales quota within two weeks of training.
  • Managed a portfolio of 86 accounts totaling $680,000 in sales.
  • Met with an average of 9 clients per week consistently, resulting in a 89% client retention rate.
Bloomington Superior Fuels - General Manager Bloomington, IN 07/2009 - 12/2014
  • Managed team of 14 employees.
  • Oversaw daily business operations at two convenience stores.
  • Increased gross profit within four years of management.
  • Negotiated and monitored all contracts.
  • Handled all business deposits and reporting.
  • Oversaw construction of new restaurant in convenient store; including obtaining necessary permits, contracts, and meeting legal requirements.
  • Assessed various point of sale programs to determine feasibility and efficiency.
  • Involved with direct hiring and training of all employees.
  • Analyzed inventory to determine profitability.
Summary
  • Sales professional with extensive experience in product sales and assessing client needs. Seeks a position as Sales district leader with Pepsi.
  • Proven sales track as a manager.
  • Always over achieved my sales quota. 
  • Manage, motivate and develop a team of frontline employees in order to increase daily productivity and improve business performance
  • Collaborate with cross-functional team members to ensure orders are submitted, delivered and merchandised according to plan
Accomplishments
  •  Elite top sales member
  • Top Home security sales representative award consecutively 
  • Top sales award 
Interests
  • Home improvement projects 
  • Anything technolog
  • Classic cars
  • Being with family 
Reason for leaving

Relocating to Detroit, Michigan to take care of my Parents.

Skills
  • Persuasive negotiator
  • Revenue and profit maximization
  • Strong interpersonal skills
  • Resolution-oriented
  • Energetic and driven
  • Flexible
  • Bilingual in Arabic 
  • Dependable 
Education
Expected in 2021 Indiana University - Purdue University Indianapolis Indianapolis, IN Bachelor Of Science Cyber Security : Cyber Security
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Experienced Branch Supervisor resume

EDGAR RIVAS
Summary
Experienced Security Supervisor and Officer who upholds high ethical standards and commitment to providing excellent customer service. Strong observation and reporting skills obtained through CCTV, Dispatch and maintaining detailed logs. Extensive experience in arrest and control, aiding law enforcement and testifying in court.
Skills
  • 16 years of security and customer service experience
  • Armed, handcuffing, pat-downs and arrest and control
  • Patrol driving, alarm and emergency response
  • Business, office and computer
  • First Aid and CPR certified
  • Crime prevention methods
  • CCTV surveillance
  • Interior and exterior patrol
  • Fluent in Spanish
  • Supervision
Experience
Coast2Coast Crime Prevention October 2017 to Current Supervisor
Las Vegas, NV
  • Promoted to Lieutenant for enforcing policy with integrity and introducing ideas to maintain employee compliance 
  • Support Company Management by creating documents, reports and employee evaluations
  • Recognized by clients for maintaining communication, professional demeanor and appearance
Security Solutions August 2015 to Current Sands Expo Convention Security
Las Vegas, NV
  • Received Employee of the Year Award for excellent attendance and work performance 
  • Operate Freight Elevators to eliminate employee injuries
  • Manage access control and foot traffic during meetings and conventions
  ​
Allied Universal Protection October 2015 to November 2017 Supervisor
Las Vegas, NV
  • Awarded Employee of the Year for achieving good attendance, best work performance for conducting thorough patrols and creating detailed reports
  • Promoted two times in one year for dependability and thoroughness in completed assignments
  • Motivated the graveyard team to be #1 in thoroughness and productivity through training and maintaining a positive work environment
American Protection Group June 2016 to August 2017 Supervisor
Las Vegas, NV
  • Awarded Most Improved Employee of the Year for efforts in creating reports, keeping my superiors well informed and going above and beyond to meet client needs
  • Promoted two times in one year for dependability, thoroughness and good customer service
  • Recognized by Westland Apartment Management (A client) for excellent customer service and going beyond and above to keep them safe
  • Brought crime down with 15 arrests and working closely with the Las Vegas Metropolitan Police Department at properties that suffer from high crime
American Guard Services May 2014 to November 2015 Security Officer
Las Vegas, NV
  • Credited for reducing shoplifting by over 50% as a “Greeter” which is part of the loss prevention program at Food4Less
  • Make several arrests a day as a Loss Prevention Officer at 99 Cents Only Stores
  • Deescalate conflicts as an Armed guard at bars and apartments
Weiser Security June 2012 to October 2012 Security Officer
Las Vegas, NV
  • Scored high on personality test showing a transformable personality able to work in wide range of assignments with varied personalities 
  • Maintain security through CCTV systems for data centers, warehouses and business centers
  • Provide clients with strong interpersonal and customer service skills
Custom Security October 2011 to November 2014 Patrol Supervisor
Las Vegas, NV
  • Trained and coached over 30 officers and over 8 new supervisors
  • Provide personal protection for V.I.P.s such as “Snooky” and Corporate CEOs 
  • Manage over 30 security officers for special events and concerts
Weiss Jones & Associates November 2003 to January 2012 Office Manager
Carson, CA
  • Given opportunity to transfer from Security Guard to an office Customer Service position for my interpersonal and customer service skills 
  • Promoted from Customer Service to Office Manager for productivity in promoting company products and services through articles, blogs, reports and face to face sales
  • Volunteer with the youth counseling and home building programs of the non-profit division
Securitas Security Services May 2007 to January 2008 Field Service Manager
Signal Hill, CA
  • Promoted from Supervisor to Scheduler for eagerness to go beyond duties and get involved   
  • Promoted from Scheduler to Field Service Manager for optimizing operations and lowering the non-billable overtime from 5.5% to less than 1% average
  • Successfully retaine and enhance the service for clients such as California Bank and Trust, Union Bank of California, and Ben Bridge Jewelers; all companies which threatened to cancel service
Plat Security Services November 2003 to May 2007 Supervisor
Signal Hill, CA
  • Promoted to Lead Officer (Armed) for efforts in lowering crime at challenging, high crime, assignments like Springdale, Carmelitos and Ujima Village Apartments in Long Beach, California
  • Successfully helped the Long Beach Police Department reduce crime by over half (According to the Police Department) at Springdale Apartments; made eight arrests, testified in court helped convict suspects
  • Chosen by the City of Long Beach and promoted by Plat Security to head security for the City's parking installations, and the City Place Mall. Supervised over 30 officers
Education and Training
SimpleCPR 2018 Medical First Aid Rancho Cordova, CA, USA
  • Certificate for Adult-Child-Infant-CPR
  • Certificate for Automatic Defibrillator
  • Certificate for Basic First Aid
North American Learning Institute 2015 Drug & Alcohol Awareness Las Vegas, NV, USA
  • Certificate of Completion
Long Beach City College Business Long Beach, CA, USA
  • Some coursework completed
  • Made Dean's List with Honors for two consecutive semesters
American School of Real Estate Express 2009 Real Estate St Louis, MO, USA
  • Certificate for Real Estate Principles
  • Certificate for Real Estate Practice  
Rio Hondo College 2006 Criminal Justice Whittier, CA, USA
  • P.C. 832 Arrest Module 1 & 3
International Dealers School 1994 Security Enforcement Commerce, CA, USA
  • Medical First Aid Certificate
  • Baton Permit  
  • Permit for exposed firearm, qualified to carry 9mm & .45
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