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Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Passionate Sales Leader with exceptional ability to work independently to market and sell multiple products/services.Highly motivated with extensive customer service and sales experience.

Skills
  • Excellent customer service skills
  • Complex problem resolution
  • Top-rated sales performance
  • Fast learner
  • Compelling leadership skills
  • Excellent negotiating tactics
  • Team leadership and coaching
  • Goals and performance
  • Operations
  • Staff training and development
  • Process and procedure development
  • MS Office
Accomplishments
  • Sales.
  • consistently generated additional revenue through skilled sales techniques.
  • surpassed Most sales goals by 25% for Greater Midwest Region.
Experience
02/2019 to Current
Retail Store Manager Sprint Salem, OR
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Answered questions about store policies and concerns to support positive customer experiences
06/2014 to 01/2015
Territory Sales Manager Grainger Industrial Supply Colorado Springs, CO Executed 5-10 daily cold calls to top level executives to increase client base.
Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.
Collaborated with colleagues to exchange selling strategies and marketing information.
Responded to all customer inquiries in a timely manner.
Planned and organized routes within territory to maximize efficiency and time in the field.
Maintained friendly and professional customer interactions.
06/2012 to 01/2013
Acting Branch Manager Bank of America
  • Developed and maintained long-term relationships with customers and small businesses.
  • Responsible for coaching and developing all associates.
  • Responsible for all operational functions of the bank, such as opening, closing, risk management, and policy/procedure.
  • Also responsible for hitting center sales quotas monthly.
06/2010 to 01/2012
Retail Sales Consultant AT&T Wireless Springfield, MO
  • Developed and maintained long-term relationships with customers and small businesses.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Recognized as top sales performer and selected for reach for the top award.
  • Consistently hit and exceeded sales goals.
09/2009 to 06/2010
Authorized Agent AT&T Springfield, MO
  • Answered questions regarding the store and its merchandise
  • Greeted customers and ascertained customers' needs
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Recommended merchandise based on customer needs
  • Consistently hit and exceeded sales goals
05/2008 to 08/2009
Retail Sales Rep U.S Cellular Columbia, MO
  • Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.
  • Built Strong customer relationships for repeat business.
Education and Training
2007
Columbia College Columbia, Missouri, United States
2007
High School Diploma Fulton High School Fulton, Missouri, United States
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Professional Summary
Perceptive Customer Service Manager who cultivates positive customer relationships and customer satisfaction through clear and helpful communication. Dedicated to effective team management who leads teams to achieve company goals.
Skills
  • People-oriented
  • Excellent work ethic
  • Cash handling and management
  • Positive and friendly
  • Exceptional time management skills
  • Reliable
  • Detail-oriented
  • Strong conflict resolution skills
  • Strong interpersonal skills
  • Persuasive negotiator
  • Energetic and driven
  • Excellent communication skills


Work History
Cage Supervisor 07/2016 to 05/2017
Tropicana Laughlin Hotel and Casino Laughlin, NV

Supervise a shift of 6-8 employees, scheduling, discipline, Title 31 compliance, train and maintain high guest service standards, responsible for multiple high accountability cash drawers, track and enforce variation policy, track and enforce attendance policy, supervise and perform guest transactions, supervise and perform employee transactions, check cashing and deposits, large amounts of cash for cash transactions, cashing gaming vouchers, maintain guest credit lines, issue and redeem guest markers, work directly with all other casino departments and report directly to the cage manager.

Casino Manager 10/2014 to 06/2016
Laughlin River Lodge Laughlin, NV
Manage a casino floor including 20-30 employees, scheduling, discipline, ordering supplies, slot machine maintenance, kiosk maintenance, paying slot jackpots, customer relations and disputes, responsible for multiple bar stations, train and develop new employees, interview and hire new applicants, Title 31 compliance, track and enforce attendance policy, end of month accountability, train and enforce high standards of customer service and report directly to the General Manager.
Cage Supervisor 09/2009 to 09/2014
River Palms Resort Laughlin, NV
Supervise a shift of 6-8 employees, scheduling, discipline, Title 31 compliance, train and maintain high guest service standards, responsible for multiple high accountability cash drawers, track and enforce variation policy, track and enforce attendance policy, supervise and perform guest transactions, supervise and perform employee transactions, check cashing and deposits, large amounts of cash for cash transactions, cashing gaming vouchers, maintain guest credit lines, issue and redeem guest markers, work directly with all other casino departments and report directly to the cage manager.
Education
High School Diploma River Valley High School - Mohave Valley, AZ
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Executive Summary
  • Accomplished professional with 23+ years of career progressive assignments in logistics field and senior staff positions throughout the US Army Special Operations community in worldwide locations.
  • Proven ability to make accurate decisions for quick and effective implementation in high stress, time sensitive, and uncertain environments
  • Problems solver and accomplished forward thinker who employs creative approaches to ensure all objectives are met.
  • Capable of working independently or on a team. Possess excellent oral and written communication skills.
Core Competencies
  • Secret Clearance (TS initiated)
  • Risk management processes and analysis
  • proficient in ULLS- A
  • Unsurpassed work ethic
  • Superb time management skills
  • proficeint in GCSS-A
  • Forklift driver
  • Team Leadership
  • Self-motivated
  • Logistics expertise
Employment History
Logistics Manager, 06/2018 to Current
Lockheed Martin CorpFayetteville, NC
  • Managed the Theater Provided Equipment hand receipt for a Special Operations Task Force valued in excess of $26 million. Hand receipt consisted of major end items, C5ISR, and ammunition.
  • Created and implemented retrograde business practices for an entire country. Process was used by 1 SOTF, 2 AOBs and 7 ODAs. Retrograde process ensured streamlined efforts and zero loss of accountability.
Operations Supervisor, 01/2015 to 06/2018
United States ArmyFort Bragg, NC.
  • Planned, coordinated,  and executed logistics support for entire Special Operations Forces (SOF) throughout 19 different countries.
  • Provided Senior Enlisted logistic advice for 5 Special Forces Groups.  Revised SOPs to ensure compliance with Command Supply Discipline Program.
  • Maintained a property book of  Class II, IV, V, & VII equipment valued in excess of $8 million while in a foreign and hazardous environment.
  • Contracting Officer Representative for 4 contracts and developed a Performance Work Statement for Basic Life Support for Special Forces units in the city of Jordan
Personnel Supervisor, Senior Supervisor, 01/2013 to 01/2015
United States ArmyJoint Base Lewis McChord, WA
  • 1SG of a Supply and Distribution company in excess of 120 service members.  Subject matter expert in logistics to include supply, property management, aerial delivery, fuel, and ammo operations
  • Supervised the acquisition and issuing of Class I, II, III, IV, V, VII, & IX support to 4 Special Forces organizations.
  • Briefed organizations organic capabilities to several Field Grade Officers and General Officers.
  • Class IX Warehouse in the organization was recognized and awarded the USASOC coveted Supply Excellence Award.
Property Accountability Supervisor, 01/2010 to 01/2013
United States ArmyYokohama, Japan
  • Senior Enlisted Adviser for an Army Material Command (AMC) unit.
  • Implemented logistics policies to ensure maintenance and quality assurance of Army Preposition Stock (APS).
  • Analyze and evaluate contingency and mobilization plans and provide technical assistance for fielding equipment.
  • Oversaw the issue and turn of Class II, IV, IX equipment valued in excess of $3 million, maintained 100% accountability
  • Recognized by General Officer for his efforts in coordination humanitarian relief in support of a natural disaster in Japan.
  • Managed the readiness of Army Preposition Stock in Japan valued in excess of $616 million dollars; always maintained a 98% Operational Readiness Rate. 
Tech Supply NCOIC, 01/2007 to 10/2010
US ArmyFort Campbell, ky
  • generated $9 million in turn in credit; cataloged and turned in excess recoverable items of CLASS IX in a hazardous environment
  • maintained 100% accountability of Class IX Authorized Stockage Listing valued in excess of $37 million while maintaining a 97% readiness rate
  • set up a tech supply in Afghanistan which had over 2800 lines of Stockage with a zero balance rate of .08% which far exceeded the DA standards of 5%
  • Responsible for implementation and setup of ULLS-A for both Afghanistan and Iraq for the entire Special Operations Aviation community
Languages
  • English
  • Spanish
Education
90 semester Hrs Completed: Criminal Justice Columbia Southern University - Orange Beach, AL
Professional Development
  • Operational Contracting Course, Ft Lee, VA., 80 hours
  • First Sergeants Course, Ft Lewis, WA, 1 month
  • Advanced Leaders Course, Ft Lee, VA, 2 months
  • Basic Leasers Course, Ft Lee, VA, 2 months
  • Contracting Officer Representative, Ft Lee, VA, 40 hours
  • Non Standard Logistics, Tampa, FL, 40 hours
  • HAZMAT Course, Fort Bragg, NC, 40 hours
  • Standard Army Retail Supply Systems, Ft Lee, VA, 40 hours
  • Combat Lifesaver Course, Ft Campbell, KY, 40 hours
  • Special Operations Training Course, Ft Campbell, KY, 1 month
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Professional Summary
  • Director of four unlisted private companies, owning/operating farming properties in various locations in eastern Australia, making investments in non-farming listed and unlisted entities.
  • Provides advisory services with a specific focus on agricultural investment and banking.
  • Skilled and high performing former senior banker, with 25 years experience in banking and valuation. Progressed through positions of increasing responsibility and established continuous record of success.
  • Talented at leading strong teams, growing business and maximizing profitability.
Skills
  • Relationship building and networking
  • Natural leader with strong interpersonal skills
  • Strong team builder/teamplayer
  • Positive proactive attitude
  • Goal-oriented
  • Focused on best practices
  • Financial and investment analysis
  • Due diligence
  • Risk mitigation
  • Strong analytical problem-solving capabilities
  • Strategic planning
Work History
12/2017 to Current
Advisor Anderson Agribusiness Advisory Dubbo & Mission Beach, NSW & QLD

Provision of advisory services with a specific focus on agricultural investment and banking.

06/2015 to Current
Non Executive Director Milawa Pty Limited Warren, NSW

Owns cotton farming assets at Warren, NSW.

Key involvement is to assist with development and review of strategic direction based on performance.

06/2007 to Current
Non Executive Director Topcot Pty Limited Warren , NSW

Trustee company fortrusts owning cotton farming assets at Warren, NSW.

Key involvement is to assist with development and review of strategic direction based on performance.

02/2006 to Current
Executive Director Sweet Cane Pty Limited Tully, QLD

Trustee company for trusts owning/operating sugarcane farming assets at Tully, QLD.

Key responsibilities are formulation, implementation and review of agreed strategy, optimize use/deployment of capital, marketing, finance and operational & financial performance.

02/2006 to Current
Executive Director Macville Pty Ltd Dubbo, NSW

Trustee company for investment trust and superannuation fund.

Key responsibilities are identification of potential investment opportunities and execution of agreed strategy.

01/2011 to 11/2017
Regional Manager, Central NSW Rabobank Australia Limited Dubbo, NSW
  • Responsible forfinancial and prudential performance ofregion, one of seven across Australia.
  • Region comprisedsix rural banking branches of Tamworth, Dubbo, Forbes, Orange, Goulburn and Sydney plusSydney Major Agribusiness Clients/Business Banking team.
  • Leading and mentoring 10 direct reports comprisingsix branch managers, two Regional Major Agribusiness Clients/Business Banking Managers, Support Hub Manager and Risk & Compliance Officer. There werea further 40 indirect reports (total of 50 staff inregion).
  • Continued growth ofregion's assets (loan facility limitsapprox. $3.0bln) and revenue ($57.5mln), whilst managing direct costs ($8.0mln).
  • Maintaininghigh credit quality portfolio. Adhering toBank's policies and procedures. Complying with banking regulatory requirements.
  • Being the face of the Bank inRegion and representing it inmedia and at events.
01/2001 to 12/2010
Branch Manager, Dubbo Branch Rabobank Australia Limited Dubbo, NSW
  • Responsible forfinancial and prudential performance ofDubbo Rural Branch,largestRabobank Rural Branch in Australia.
  • Leading and mentoring 15 staff -nineAccount Managers each managingportfolio of clients,six support staff.
  • Continued growth of Branch's assets (loan facility limits $600mln) and revenue ($14.0mln) whilst managing direct costs ($2.5mln).
  • Maintaininghigh credit quality portfolio. Adhering toBank's policies and procedures. Complying with banking regulatory requirements.
  • Being the face of the Bank inarea serviced byBranch and representing it at events inlocal area.
11/1996 to 12/2000
Rural Manager Rabobank Australia Limited Dubbo, NSW
  • Responsible forfinancial and prudential performance ofportfolio of rural loan clients.
  • Continued growth of portfolio assets (loan facility limits$75mln) and revenue ($2.25mln).
  • Maintaininghigh credit quality portfolio. Adhering toBank's policies and procedures.
01/1995 to 11/1996
Valuer Colonial State Bank Bathurst, NSW
  • Valuation of real estate including residential, hobby farm, commercial, industrial and rural properties.
  • Rural feasibility studies for loan approvals, reviews and long term viability assessments including cashflows, short/long term revenue accounts, carrying capacity/cropping programs.
  • Field work for NSW Rural Assistance Authority for subsidies under Rural Adjustment Scheme and Disaster Relief loans for drought, flood, bushfire.
08/1992 to 01/1995
Assistant Valuer Colonial State Bank Queanbeyan and Batemans Bay, NSW
Education
Bachelor of Business (Land Economy) Hawkesbury Agricultural College - Richmond, NSW, Australia
Higher School Certificate Saint Ignatius' College, Riverview - Lane Cove, NSW, Australia
Certifications

Stock and Station Agents Certificate
University of Western Sydney, Hawkesbury

Auctioneers Certificate
University of Western Sydney, Hawkesbury

Australian Institute of Company Directors Course

Affiliations

Member, Australian Institute of Company Directors (MAICD)