Commercial Lender resume examples

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Skillful Commercial Lender resume

RAHEEM MALIK
Summary

Experienced Customer Service Representative II with a background in leadership holding over 4 years of demonstrated knowledge/competency in servicing both internal and external customers who consistently meets and exceeds performance standards. Looking to support management in ensuring an efficient and cost effective department by planning, coordinating and supervising all administrative, operative and employee functions as Team Leader I.

Skills
  • Six Sigma Process Improvement Methodologies
  • Strong organizational skills
  • Ability to utilize corporate production and reporting systems
  • Excellent analytical skills
  • Claims, membership and billing inquiry experience
  • Knowledge of Project Management process
  • Problem resolution
  • Coaching and mentoring
  • Performance monitoring
  • Consultation and advisory
Experience
Customer Service Representative (CSRII) 04/2014 to Current Blue Care Network of Michigan Southfield, MI
  • Participates with Quality Improvement Workgroup to increase overall quality scores within the department
  • Analyzed all 2018 4th Qtr quality errors to target CSR common issues and recommended improved systems which will expedite work
  • Created informational material to support servicing of commercial accounts
  • Exceeded organizational metrics and goals (459) by 80% (370) for ACHT over a 6 month period
  • Reduced wrap and documentation metrics by 18% over the same time period
Commercial Sales Manager 04/2014 AutoZone Traverse City, MI
  • Developed, and implemented new and improved systems that increased Commercial sales by over 50%
  • Prepared presentations from statistical reports to present to both internal and external personnel
  • Trained, coached and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
  • Analyzed both routine and non-routine reports for implementation of improved production workflows
  • Represented Commercial Sales division in work group meetings and at annual conference
  • Maintained effective working relationships and high customer service levels with various auto repair shop owners adding multiple new accounts withing my first 3 months
  • Supervised 11-15 store employees as 2nd in command to Store Manager
Education and Training
Six Sigma Black Belt: PROCESS IMPROVEMENT Lawrence Technological University Southfield, MI, United States
Bachelor of Arts: PSYCHOLOGY Albion College Albion, MI, United States
High School Diploma: JUNIOR RESERVE OFFICERS' TRAINING CORPS Charles C. Rogers Military Academy Detroit, Mi

Cadet lieutenant colonel (C/LTC)
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Job-winning Commercial Lender resume

Donald Rice
Professional Summary

Seasoned Sales Manager with over 15 years of experience and proven success in the sales and management. 15 years of Consultative Selling experience with proven ability to successfully articulate and build value in the context of the clients business needs, challenges and industry drivers. Extensive experience in developing aggressive new client acquisition plans to quickly secure long-term contracts and re-occurring revenues.

Skills
  • Business development expertise
  • Revenue generation
  • Project management
  • Excellent customer service 
  • Resourceful nature
  • Documentation
  • Relationship management
  • Verbal/written communication
  • Team Management
  • Excellent Communicator

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Work History
Branch Manager, 04/2015 to Current
 ADECCO STAFFING – GARDEN GROVE, CA
  • Oversee and Manage the Orange County, Garden Grove office. 
  • Development and maintenance of branch accounts, overseeing P&L's, managing a staff of in-house recruiters and achieving both individual and branch new business quotas.
  • Over Achievement of individual and branch annual sales quota of 1.4M by 32% within first 12 months of employment.
  • Increased gross margins by 10% and profits to a record 30% by reengineering business and marketing plan for branch to better focus on high margin services.
  • Forecast local branch growth, develop attractive cost models, and deliver total service solutions aligned with clients strategic business objectives.
  • Managing budgets, allocating branch funds, and defining financial objectives.
  • Drafting forecasts and business plans, as well as organizing marketing activities and events for the branch.
Business Development Manager, 04/2011 to 04/2015
 LABOR READY STAFFING – COSTA MESA, CA
  • Consistent overachievement in new business revenues.- Surpassed annual sales target of 2.4M, four consecutive years; over 25% (2011-2012) and over 31% (2012-2015).
  • Exceeded sales revenue quotas by developing targeted lead generation strategies, Analyzing industry trends and creating customized marketing plans to acquire new business accounts.
  • Identified and qualified sales opportunities by providing a consultative and value-added approach to develop relationships.
  • Coordinated with the Recruiting & Fulfillment Team to onboard new clients
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Created alternative business plans to improve customer relationships.
Sales Manager, 02/2008 to 04/2011
 EZ MORTGAGE FUNDING – TUSTIN, CA
  • Utilized Consultative sales approach in working with mortgage and real estate agents. 
  • Acted as a lead generator for real estate residential mortgage industry. 
  • Met and exceeded monthly sales quota goals between $25,000 and $40,000 in gross revenue.
  • Trained all incoming sales team members.
Commercial Sales Manager, 02/2008 to 04/2011
 NATIONAL EQUIPMENT & SERVICES CORPORATION – IRVINE, CA
  • Increased annual sales target of 1.6M by 37.5% (2008-2009) and 39% (2009-2011).
  • Acted as a Subject Matter Expert and advisor in the commercial installation market to develop deep consultative credibility with target accounts.
  • Supported the sales team in writing proposals and closing contracts.
  • Presented customized value proportions and proposals to C-level Decision makers(Door installation, Doc Levelers, corporate contractor repairs) to create new business opportunities. 
  • Developed quarterly and annual sales department budgets and approved all sales staff budget expenditures.
Education
Communications Specialist UNITED STATES NAVY - 8 years
Process: Current
 UNIVERSITY OF PHOENIX - CA
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Top Commercial Lender skills

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Experienced Commercial Lender resume

RAHEEM MALIK
Summary

Experienced Customer Service Representative II with 4 years of demonstrated knowledge/competency in analyzing complex claims, inquiry processing, and Blue Card processes who consistently meets and exceeds performance standards. Looking to support management in implementing new and improved production workflows to improve customer service levels and overall quality as an Analyst. 

Skills
  • Knowledge of Blue Card
  • Proficient with PC application and/or mainframe systems
  • Ability to utilize corporate production and reporting systems
  • Excellent analytical skills 
  • Ability to analyze complex claims
  • Strong interpersonal skills
  • Effective verbal and written communication skills
Experience
Customer Service Representative 04/2014 to Current Blue Care Network of Michigan Southfield, MI
  • Assist providers, members, agents, CSR's and others with investigating, processing and/or resolving inquiries via telephone, email and written correspondence regarding claims, both professional and facility, benefits, membership, eligibility, materials, provider changes, complex inquiries and more 
  • Processes an average of 20+ transactions each day for timely resolution of problems
  • Exceeded organizational metrics and goals (459) by 20% (375) for ACHT over a 6 month period
  • Reduced wrap and documentation metrics by utilizing procedures
Commercial Sales Manager 02/2013 to 04/2014 AutoZone Traverse City, MI
  • Developed and implemented new procedures and processes which aided in increasing Commercial sales by over 50%
  • Prepared presentations from statistical reports to present to both internal and external personnel   
  • Developed and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
  • Analyzed both routine and non-routine reports for implementation of improved production workflows
  • Represented Commercial Sales division at annual conference
  • Maintained effective working relationships and high customer service levels with various auto repair shop owners
  • Supervised 11-15 store employees as 2nd in command to Store Manager
Customer Service Associate 03/2009 to 01/2012 CSA Hewitt & Associates, P.C Orlando, FL
  • Addressed customer service inquiries in a timely and accurate fashion
  • Demonstrated mastery of customer service call script within specified timeframes
  • Developed effective relationships with call center departments through clear communication
Education and Training
Bachelor of Arts: PSYCHOLOGY 2012 ALBION COLLEGE ALBION, MI PSYCHOLOGY
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