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Professional Summary
Highly motivated analyst with extensive customer service experience. I am currently looking for a job in Cyber Security or Networking.
IT Skills

Operating Systems:

Applications:


Directory Management:

Virtual Machines:
Web Tools & Development:

Networking:


Windows Command-Line:

Utilities:

Cyber Security:

Windows 7/10, Mac OS,Linux Mint, Ubantu


Firefox, Microsoft Office, Outlook, Mozilla, Microsoft Access, SQL Server


Server Manager 


HTML, Email Trace, Java


Filtering & Packet Analysis, Wireshark, HeatMapper, Remote Desktop


Ipconfig, Ping, Tracert, Pathping, Netstat, NSLookup, ARP, NET, FTPBatch files, Windows PowerShell

 

Microsoft Firewall, Cain and Able, WebGoat, Microsoft IIS

Work History
Commercial Underwriter 12/2017 to Current
Zions Bancorporation Operations - Not a Banking Location West Valley City, UT
  • Analyzed Financial Statements and Tax Returns to determine cash flow, debt coverage, and leverage of borrowers.
  • Reviewed SBA standard operating procedures to determine SBA eligibility on loans.
  • Trained other employees on Business Banking policy
Commercial Loan Processor/Closer 12/2017
Zions First National Bank Salt Lake City, Utah


  • Assign tasks to associates, staff projects, track progress and update managers, partners and clients as necessary.
  • Provide operational support for high-volume financial institution.
  • Access computerized financial information to answer questions related to specific accounts.
Management Trainee 06/2015 to 10/2015
HD Supply Waterworks Ogden, Utah
  • Spent a Summer in HD management trainee program learning management duties of the HD Ogden Branch.
Supply Chain Intern 02/2015 to 06/2015
American Express Salt Lake City, UT
  • Analyzed current distribution chain  data
  • Implemented new distribution channel to eliminate costs
  • Presented Findings to Leadership on why new distribution channel was effective

Education
Bachelor of Science: Information Systems MAY 2018 Weber State University, Goddard School of Business and Economics Ogden - Ogden Information Systems Dean's List 3.43
Bachelor of Science: Business Administration 2014 Weber State University, Goddard School of Business and Economics Ogden - Ogden Business Administration 3.31
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Objective
My objective is to gain more experience in customer service. I have frequented the Windy City Field House for my athletic interest, and I feel that due to my flexibility time wise, that I would be a great asset to the team.
Experience
07/2017 to 08/2017
Commercial Janitorial Cleaning Prestige Chicago, IL
  • Wet mopped and spot mopped store aisles, and washrooms. 
  • Gathered and emptied trash and recycling bins.
  • Set up and took down chairs and tables.
  • Dusted and mopped all hard surfaces. 
  • Notified building managers about needed repairs and replacement equipment.
  • Arranged and stored materials, machines, tools and equipment.
  • Restocked new inventory.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.

Languages
  • American English - Advanced
  • Spanish - Intermediate
Education
2019
High School Diploma: General High School Studies Pathway In Education Avondale Chicago, Illinois, United States
Skills
  • Ability to work on teams
  • Great communication skills
  • Positive attitude 
  • Dependable 
  • Responsible
  • Quick learner
  • Energetic
  • Fast pace worker
  • Quick on feet
  • Janitorial equipment familiarity
  • Team player
  • Multitasker

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Regulatory and State Filing Analyst
Key Skills
  • Detail oriented
  • Exceptional verbal and written communication skills
  • Project Management
  • Advanced Microsoft Office skills
  • Well-versed in insurance contract law
 
  • SERFF (State Electronic Rules, Forms filing)
  • Strong collaborative skills
  • Exceptional multi-tasker 
  • Goal-oriented
  • Regulatory navigation experienced
The Cincinnati Insurance Company
Professional Summary
February 1991 to August 2017
Promoted the Cincinnati Insurance brand since 1991.  Provided expertise guiding and directing regulatory oversight for the states of Massachusetts, California, Oklahoma and Louisiana. Oversaw the transition from inactive to active marketing status for these states.  Achieved my designation as Certified Compliance Professional designation in 2016.  Maintained a ninety-nine percent accuracy ratio for the initial filings for the states listed above.  My underwriting knowledge developed in the commercial lines department supported my efforts as a Regulatory Affairs Associate.
Regulatory Affairs Analyst
January 2012 to August 2017
Staff Underwriting
  • Monitored state and third-party websites for regulatory changes resulting from legislation and court decisions and apprised impacted departments.
  • Guided product managers and analysts with regulatory research on state-specific laws.
  • Utilized PCIAA, Wolters Kluwer, and rating bureaus including ISO, NCCI.
  • Initiated and prepared state transmittal forms as required in each state by the line of business. 
  • Consulted with the actuarial department for pricing guidance.
  • Ensured filings were error-free prior to electronic submission or mailing.
  • Maintained a ninety-nine percent accuracy ratio on initial filings to the state department of insurance.
  • Reviewed and addressed Serff messages and objections relating to filing mechanics.
  • Updated internal Pipeline (Filing) Tracking System to reflect proper filing status and forms included in the filing.
  • Conducted filing research for Product Managers and business units as needed.
  • Applied skills and experience from underwriting to support team members in filing analyst functions.
Key Accounts Underwriter
January 2007 to January 2012
Commercial Lines Department
  • Engaged Middle Market Accounts Underwriter with broadened authority for property and casualty accounts in Ohio and Pennsylvania territories.
  • Tracked frequency of claims and determined if losses trended towards severity.  
  • Used Microsoft Excel to track frequency of claims and/or trend development.  
  • Addressed claims with client and worked with claims and loss control to mitigate frequency and severity of claims.
  • Prepared and presented technical proposals for clients. 
  • Promoted company and personal brand in the marketplace through the promotion of an excellent array of company programs coupled with a consistent and fair marketing approach.   
  • Marketed to large and/or complex accounts ranging in premium size from 100-thousand to 3-million dollars. The average size of account is $250,000.   
  • Annual new business growth averaged 14%, while maintaining a 96% customer retention rate, and a 92% combined ratio during tenure in the Key Accounts area in the commercial lines department.
  • Engaged field representatives to build annual sales objectives with agents.
  • Measured exposure and analyzed risk to accurately target price through the use of underwriting tools.
  • Supported renewal underwriters serving the territory with renewal and service engagement when needed. 
  • Worked cross-functionally with other departments to promote loss control and claims management, and ultimately promoting loyalty through the establishment of professional business relationships.
Underwriting Manager
February 1991 to January 2007
Commercial Lines
  • Guided and directed underwriters with the review, analysis, and pricing of renewals and new business.  The team make-up consisted of underwriters and operations associates.
  • Enhanced company brand by forging professional relationships with agents/agencies.
  • Fostered a team environment by encouraging participation in team meetings, stressing the importance of individual contribution and encouraging team leadership roles
  • Spearheaded the transition to convert the commercial lines department to a team environment, or structure.  
  • Developed knowledge of employment law as an underwriter.
  • Knowledgeable in FMLA, HIPAA, and EEO regulations.
  • Interviewed new associates being considered for entry-level underwriting roles.
Sherwin-Williams Commercial Paint Store
March 1987 to February 1991
Store Manager
  • Store manager servicing retail and wholesale clients.
  • Developed customer service engagement skills.
  • Solicited new business opportunities from contract painters and artisan contractors.
  • Developed functional business skills through practical application and seminars conducted at the corporate level.
Education
BBA : Management and Operations University of Cincinnati, Carl H. Lindner College of Business Cincinnati, Ohio, United States
Designations
  • (CPCU) Chartered Property and Casualty Underwriter 
  • (CCP) Certified Compliance Professional 
  • (ARM) Associate in Risk Management 
  • (AIM) Associate in Management 
  • (IR) Insurance Regulation
This resume is created in 7 minutes.
Summary

Accomplished and results-driven sales manager offers over 21 years of leadership and account management experience as an integral part of fast-paced sales teams. Offers proven ability to build effective teams and execute company strategies. Looking for a management position with a company to utilize my extensive experience and knowledge. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management. Customer oriented, strong relationship skills. Skilled at balancing multiple tasks at once.

Highlights
  • Prospecting and cold calling
  • Strategic account development
  • Strong interpersonal skills
  • Proven sales track record
  • Customer-oriented
  • Formulating quotes
  • Upselling and consultative selling
  • Strong deal closer
  • Exceptional customer service skills
  • Chosen to attend vendor shows
  • Part of a core team working together to build a multi-million dollar distribution company
  • Trained/mentored new sales representatives.
  • Helped design customer catalogs and order forms
  • Relationship selling
  • Able to handle multiple tasks at once
  • Product training and placement
  • Skilled in MS Office
  • Team building expertise
  • SalesForce CRM knowledge
  • Excellent communication skills 
  • Order Entry
 ​
Accomplishments
  • Managed a team with a portfolio of 4000 accounts totaling $19,000,000 in sales.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Consistently generated additional revenue through skilled sales techniques.
  • Created strategies to develop and expand existing customer sales. Grew business year over year by a minimum of 15%.
  • Awarded salesman of the month/year on numerous occasions.
  • Created strategies to develop and expand existing customer sales.
  • Developed highly effective sales training strategies as Sales Manager of a 6-person team.
Experience
National Account Sales Manager Nov 1997 to Apr 2017
Petra Industries Edmond, Oklahoma
  • Upsold add-on services to existing customers, generating incremental revenue
  • Wrote, proofed and edited sales proposals and correspondence. Determined the cost and pricing of proposals and bids.
  • Worked closely with company executives to identify new business opportunities.
  • Developed and executed annual sales plans and strategies.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Detailed focus on customer service
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Account Executive May 2017 to Nov 2017
Encompass Parts Distribution Fort Lauderdale, FL
  • Made actionable and insightful recommendations for new products, extensions or enhancements.
  • Interacted with prospects and asked the right questions to determine the products and solutions that would meet their needs.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Reached out to dormant accounts to re-engage customers and increase revenue.
  • Identified potential customers and evaluated market potential.
  • Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
  • Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Commercial Account Representative Jan 2018 to Dec 2018
Johnson Controls Inc Oklahoma City, Oklahoma
  • Customer Service
  • New Account acquisition
  • Price Negotiation
  • Up selling current commercial accounts
  • Territory management
  • Updating CRM daily
  • Strong closer
  • Sales proposals
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Prepared and processed contracts and order forms for new and existing customers.
Owner/Operator Mar 2019 to Mar 2020
Morgan Brothers Transport Greenville, PA
  • Observed all driving regulations and safety procedures, maintaining 100% safe driving record.
  • Interfaced directly with over 20 clients regularly to promote business offerings, answer questions and quote shipment.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Loaded, balanced and secured product to safely transport goods.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Spearheaded creation of company branding and marketing materials.
  • Established customer pipeline of work to maintain consistent and profitable operations.
  • Monitored regular wear and tear on truck and inspected equipment to assess more critical maintenance needs.
  • Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
  • Set pricing structures according to market analytics and emerging trends.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Created business plan, established processes and directed operations to offer quality service to customers.
SR. Operations Admin May 2020 to Current
FedEx Ground Oklahoma City, OK
  • Responsible for assigning trailers and setting up driver routes for dispatch.
  • Assisting drivers with trailer assignments and providing all necessary paperwork for routes.
  • Tracking sort production statistics with provided metrics for management.
  • Monitoring unload and loading doors via cameras to ensure sort is completed in a timely fashion.
  • Tracking inbound freight from various locations.
  • Working closely with other hubs in the region regarding power and driver availability.
  • Responsible for monitoring the sorting system for any issues in order to keep production moving. Communicating reason for stoppage to managers and maintenance.
Education
Business Accounting 1988 Hillsdale FWB College Moore, OK
Bachelor of Science, Accounting 1992 University of Oklahoma Norman, OK, United States